3 jobs found

Anti Social Behaviour Housing Officer - Part Time (29 hours) Recruiting on behalf of a local authority housing service We are seeking a proactive and compassionate Anti Social Behaviour Housing Officer to help sustain tenancies, support vulnerable residents, and promote safer communities. This role focuses on managing cases involving anti-social behaviour (ASB), community safety and safeguarding concerns across designated housing estates. Key Responsibilities Investigate ASB reports, neighbourhood disputes and safeguarding concerns, taking appropriate action -including preparing legal cases and attending court. Manage a varied caseload with a customer-focused, empathetic approach aimed at sustaining tenancies. Build strong relationships with partner agencies, including police, housing teams and community groups. Interview victims, witnesses and alleged perpetrators, ensuring timely responses and accurate case recording. Attend case conferences, multi-agency meetings and community events. Support tenants experiencing community safety or welfare issues, signposting to appropriate services. Identify estate improvements to reduce ASB and enhance the local environment. Assist income recovery teams and identify recharge costs where applicable. Report safeguarding or protection concerns and identify abandoned or misused properties. Skills & Experience Strong knowledge of housing and ASB legislation, tenancy management and best practice. Experience managing ASB cases within a housing or community safety setting. Excellent communication, negotiation and partnership-building skills. Confident in preparing documentation for legal action and representing cases (experience desirable). Highly organised, able to work independently and meet tight deadlines. Empathetic, resilient and confident when handling sensitive or challenging situations. Strong IT skills across core applications. Requirements GCSE English & Maths (or equivalent) required Housing qualification desirable. Full UK driving licence and access to a vehicle for business use. Ability to work flexibly. Hours 29 hours per week, alternating pattern: Week 1: Mon-Thu, 09:00-16:15 Week 2: Tue-Fri, 09:00-16:15 This is a temporary position for 3-6 months. If you're committed to supporting residents, improving communities and resolving tenancy challenges with a fair and human approach, we'd love to hear from you. Please note this role is subject to a DBS check. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Neighbourhood Response Officer Hourly rate: 18.43 per hour PAYE Location: Oxfordshire Job Type: Full-time (36 hours per week) Temp until end of April 2026 # We are seeking a confident and customer-focused Neighbourhood Response Officer to join a team in Oxfordshire. This front-facing role specialises in tenancy and estate management, requiring daily travel across neighbourhoods and homes within an 80-mile-wide patch. If you are passionate about creating safe, secure, and attractive neighbourhoods and are ready to embody our core values of Openness, Respect, Evolution, Success, and Responsibility, this role is for you. Day-to-day of the role: Work collaboratively with both internal and external stakeholders to develop and improve services, finding positive solutions to complex cases. Conduct customer visits, including sign-ups, welfare checks, and investigations of antisocial behaviour (ASB) and breaches of tenancy and estate management. Travel extensively across the designated patch and occasionally to other areas, ensuring effective tenancy and estate management. Required Skills & Qualifications: Experience as a neighbourhood response officer, housing management is beneficial. Proven experience in customer service and a strong ability to work with community members. Confident and resilient individual with a positive mindset. Capable of learning new systems and processes quickly, adhering to policies and procedures from day one. Excellent organisational and prioritisation skills, with the ability to work to plans and targets. Must have a vehicle for extensive travel. To apply for the Neighbourhood Response Officer position, please submit your CV detailing your relevant experience.

Resident Liaison Officer Location: Whitchurch Rd, W11 4AT Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per hour Job Ref: (phone number removed) Responsibilities Provide seamless and proactive resident liaison advice, delivering front-line housing services for the transformation of Lancaster West into a model estate. Offer information and support to tenants and leaseholders affected by major works, ensuring best value communication and consultation procedures. Support the refurbishment team by delivering multi-channel services including face-to-face, telephone, and email, ensuring timely and empathetic customer updates. Ensure effective administration, working with the Lancaster West Neighbourhood Team and Grenfell Housing Services to meet council policies, performance standards, and customer satisfaction requirements. Liaise with contractors, set standards for engagement with residents, and coordinate resident information packs and updates. Coordinate temporary or permanent re-housing of residents as necessary. Advise Project Managers on the effects of capital works on residents and assist leaseholders with service charge payments for major works. Secure satisfactory outcomes in disputes involving access to dwellings or other resident issues. Efficiently process insurance and other claims submitted by residents. Arrange and attend meetings, presentations, and exhibitions for residents, including working outside normal hours as required. Design and conduct social surveys prior to major projects and maintain a customer feedback/complaints procedure. Identify vulnerable residents and ensure adequate long-term provision for their needs. Maintain systems for reporting defects and regularly review and suggest improvements for resident communication procedures. Manage front-line communication platforms and ensure high-quality responses to residents. Support complaint investigations and ensure updates are shared with colleagues. Champion pilot projects to improve services for residents and support various project tasks as needed. Develop and maintain administrative and support systems, assisting with project work and record-keeping of meetings. Provide a caring and professional customer experience and explore innovative ways to gather resident feedback. Person Specification Understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. GCSE pass in English and Maths or equivalent qualifications. Knowledge of the construction industry, site operations, health and safety matters, and current housing policy developments. Experience in social housing, local government, or customer-service environments, particularly with tenants and leaseholders undergoing major building works. Effective communication skills, both written and verbal, and the ability to maintain constructive relationships at all levels. Strong presentation, analytical, and problem-solving skills with the ability to plan work independently. Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Word, and capable of creating spreadsheets and managing communications. Commitment to high-quality customer service and excellent organizational skills, including multi-tasking and prioritizing workloads. Ability to work as part of a team, with excellent interpersonal and networking skills to develop partnerships with staff and agencies. Excellent prioritization and negotiation skills, with the ability to work on own initiative. Passion for social housing as a public good and motivated to contribute to the recovery from the Grenfell Tower tragedy. Enthusiastic, conscientious, self-motivated, and willing to work outside office hours. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.