118 jobs found

Project Manager Fit Out & Refurbishment Location: Midlands (ideal) with travel throughout the UK Rate: Negotiable dependant on Experience and location Recruiter: Breeze Mitchell Start Date: End of July 2026 The Opportunity Due to a growing pipeline of secured projects, our client, a well-established fit-out and refurbishment contractor, is seeking an experienced Project Manager to join the business on a freelance basis. This role would suit a hands-on Project Manager who enjoys delivering fast-paced fit-out schemes, managing multiple stakeholders, and travelling to projects nationwide. The successful candidate will play a key role in delivering projects from inception through to completion, with an initial workload already secured through the remainder of 2026. Company Overview Our client is a respected design and build fit-out contractor delivering projects across commercial, retail, leisure, hospitality and workplace environments throughout the UK. With a strong order book and repeat client base, they continue to secure a variety of refurbishment and fit-out schemes ranging from £400k to £600k in value. The Role Reporting directly to the Operations Director, you will take ownership of multiple fit-out and refurbishment projects, ensuring they are delivered safely, on programme, within budget and to the highest quality standards. Initial projects are expected to be located in Birmingham and Solihull, with future schemes located nationwide. Accommodation and travel expenses will be covered where required. Key Responsibilities Managing fit-out and refurbishment projects valued between £400k and £600k. Coordinating site teams, subcontractors and suppliers throughout the project lifecycle. Producing and maintaining project programmes using Microsoft Project. Liaising directly with clients and maintaining strong working relationships. Monitoring project costs and understanding commercial performance. Delegating responsibilities effectively to site teams and subcontractors. Managing project delivery against programme, budget and quality targets. Working closely with senior management to provide project updates and resource planning. Ensuring all health & safety procedures are adhered to on site. Candidate Requirements Skills, Knowledge & Experience Proven experience delivering fit-out and refurbishment projects as a Project Manager. Strong client-facing and stakeholder management skills. Competent user of Microsoft Project. Good commercial awareness and understanding of project finances. Ability to manage multiple priorities within fast-track project environments. Strong organisational and communication skills. Comfortable travelling nationwide and staying away from home when required. Experience within retail & shop fit out is essential. What's on Offer? All accommodation and travel expenses covered when required and neccessary Immediate pipeline of secured work through to the end of the year. Opportunity to work with a growing contractor delivering projects nationwide. Autonomy and responsibility within a supportive management structure. Please apply and Breeze will be in touch as soon as possible. We act as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer we welcome applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

Job Title: Site Supervisor Location: Stowmarket Contract Type: CIS (Construction Industry Scheme) Hourly Rate: 27.50 / per hour Lodge: 50 / per day We are currently seeking an experienced Site Supervisor to oversee and manage daily operations on the construction site for the Norwich to Tilbury 400 kV electricity transmission line project. The Site Manager will be responsible for ensuring that the project is executed safely, on time, and within budget, while maintaining the highest standards of quality. This is a long-term position ( 5 year project) that offers the opportunity for ongoing work on the project and other related National Grid projects. Key Responsibilities: Supervise and coordinate on-site activities, ensuring that the work is carried out according to the project plans and specifications. Monitor and enforce compliance with health, safety, environmental, and quality standards on-site. Manage and direct site personnel, subcontractors, and suppliers, ensuring they meet project requirements and deadlines. Oversee the day-to-day operations of the site, including scheduling, procurement, and logistics. Conduct regular site inspections and risk assessments to ensure a safe working environment for all staff. Liaise with clients, engineers, and senior management to provide project updates and resolve any issues that arise on-site. Ensure compliance with relevant regulations and standards for electrical infrastructure projects. Maintain accurate site records, reports, and documentation for both internal and external stakeholders. Coordinate with other departments to ensure smooth and efficient project delivery. Qualifications & Requirements: SMSTS (Site Management Safety Training Scheme) certification is a must. C.A.T & Genny certification is a must EUSR First Aid 3 Day Previous experience working on large infrastructure projects, particularly within the electrical transmission or construction sectors. Strong knowledge of site management, health and safety regulations, and industry best practices. Ability to effectively manage multiple tasks and responsibilities in a fast-paced, high-pressure environment. Strong communication and leadership skills. Excellent problem-solving abilities and a proactive approach to identifying and addressing site issues. Experience in managing subcontractors and working with clients and engineers. Job Types: Full-time, Self-employed Licence/Certification: C.A.T & Genny (required) SMSTS (required)

MB929: Senior Estimator Location: Workington Salary: £70,000 + £5,750 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit an Estimator on a permanent basis due to growth based at their Swindon depot. Duties and Responsibilities: Ensure company governance procedures are followed at all times Work in coordination with the Bid Manager to ensure competitive pricing Agree methodologies and outputs for key activities with planner and, where appropriate, with Bid Manager / Design Manger Provide advice to Bid Manager / Design Manager on most cost effective design options Price alternative design solutions Procedure competitive price using methodologies and outputs etc to suit conditions/ situations relevant to the scheme. Advise Bid Manager of sufficiency of client bill of quantity / activity schedule and arrange for full quantity take off or checking as required. Preparing the price estimate for tenders of budget pricing comprising the following aspects: Develop local rates/ build up rates for self-delivered items Ensure Working Rule Agreement (and any other specific requirements such as London Living wage) included in labour rates Prepare scheme specific labour rate calculation where required. Develop local rates/ build up rates for self-delivered items Liaise with Planner to reconcile plant resource levels Comparison sheet for materials considering unit rate (conversation factors), wastage, waiting times and part loads etc. Liaise with procurement to determine appropriate selection of suppliers to send enquiries to. Liaise with procurement to determine the sufficiency and compliance of supplier quotations Liaise with procurement and agree on the selection of supplier quotations to be used in the estimate Liase with procurement & bid team to determine appropriate selection of subcontractors to send enquires to Liase with procurement to determine sufficiency and compliance of subcontractor quotations Preparation of comparation sheet for subcontractors details additions/ deletions from quoted rates Liaise with procurement and bid manager and agree on the selection of the subcontractor to be used in the estimate. Liaise with Planner / Technical Services / Temporary Works Coordinator to agree extent and nature of temporary works. Agree costs of temporary works with temporary works coordinator. Agree staffing levels and procedure staff programme with Bid Manager and Operations Lead Use currently weekly staff rated to price staff Agree shift patterns and overtime rates with operations lead for out of normal hours working - note these need to comply with working time directive/ NR Fatigue guidance Liaise with Planner to determine overall duration of preliminaries Coordinate and liase with Bid Manager to ensure all aspects of clients requirements included as necessary Input with Bid Manager and tender risk manager into tender risk/ opportunity register Final Settlement and submission Procedure top-sheet tender summary in current format and associated back up sheets Present Pricing build up at pre-settlement and settlement meetings Prepare adjustments sheets in coordination with Bid Manager to reflect settlement adjustments Prepare final pricing documentation for inclusion with tender submission where possible ensuring pricing maintains a positive cash flow throughout the project Coordinate with Bid Manager for the production of the form of tender Liase with Bid Manager and address any post tender clarifications/amendments issued by the client Handover (for successful bids) Prepare handover pricing document for issue to Project Manager and Commercial Manager Attend handover meeting with Bid Manager Review (for unsuccessful bids) Coordinate with Bid Manager to review feedback on tender price (where provided) for future tenders. Skills and Qualifications: Sound knowledge of civil engineering and construction techniques Knowledge of relevant procurement legislation Commercial awareness of different forms of contract Sound knowledge of the companies' governance and procedural requirements for work winning. Detailed knowledge of estimating software packages MB929: Senior Estimator Location: Workington Salary: £70,000 + £5,750 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP

Our client is a national multi-service provider delivering electrical, drainage, pumping and lighting solutions across the UK. The Group is rapidly expanding and includes a dedicated Renewables Team delivering end-to-end low-carbon solutions for commercial, industrial and public sector clients. The Renewables Team delivers: • Solar PV design & installation (roof and ground mount) • Battery Energy Storage Systems (BESS) • EV charging infrastructure (commercial and fleet) • Grid connections and power upgrades (LV/HV via delivery partners) • Operations & maintenance (O&M), monitoring and performance optimisation • Energy efficiency and compliance-led electrical works supporting decarbonisation This Contracts Manager (Renewables) role is central to ensuring excellent customer experience, strong commercial control, and effective coordination between clients, delivery teams and project managers. Home locations to include Kent, Milton Keynes, Bedfordshire, Luton, Cambridgeshire & Essex Location: Office-based with hybrid working and regular travel to client sites across the UK. The role of a Contracts Manager To own the day-to-day commercial and customer management of renewables contracts, ensuring accurate quoting, timely resolution of escalations, and clear communication between customers, the delivery team and project managers. The Contracts Manager will act as a trusted advisor to existing clients, identifying and developing organic opportunities that improve asset performance, reduce risk and expand Metcor s scope of work. Main duties Manage a portfolio of renewables clients, acting as the primary point of contact for commercial and operational queries. Produce and issue quotations for variations, remedials, additional works and lifecycle upgrades (PV, BESS, EV, electrical enabling works). Coordinate internally with project managers, engineering, procurement and subcontractors to build technically accurate and commercially robust quotes. Own escalation management: investigate issues, agree corrective actions, and ensure clear and timely communication to customers. Ensure smooth handover from quote to delivery, including scope, programme, access requirements, H&S documentation and customer expectations. Monitor contract performance (financial and operational), supporting governance, reporting and action tracking. Identify and develop organic growth opportunities within existing accounts, positioning Metcor as a trusted advisor. Support pricing strategy and margin protection by maintaining accurate cost build-ups, risk/assumption registers and approval workflows. Maintain accurate CRM and contract records, ensuring all client communications, quotes and actions are auditable and traceable. Essentials Proven experience in a contracts management, commercial, or account management role within renewables, M&E, electrical, utilities or FM environments. Strong track record producing accurate, timely quotations, managing variations/change control and supporting prompt invoicing/close-out. Excellent stakeholder management skills, confident handling customer and supplier escalations and resolving issues professionally. Strong commercial awareness: understanding of margins, risk, scope control, contractual obligations and performance reporting. Experience collaborating with delivery teams and project managers to manage programmes, access/outages, dependencies and customer expectations. Disciplined documentation and record keeping (contract files, quotes, approvals, meeting notes, action logs) with audit-ready standards. Competent with Microsoft 365 (Excel, Word, Outlook) and CRM systems. Full UK driving licence. Technical requirements Working knowledge of renewables project and O&M activities (e.g., PV, BESS, EV) and typical operational, warranty and compliance considerations. Understanding of contract delivery models and commercial terms (scope, assumptions, exclusions, SLAs/KPIs, variations and change control). Confidence reviewing technical reports and translating findings into customer actions (e.g., remedials, lifecycle replacement, optimisation upgrades). Experience coordinating subcontractors/suppliers (rates, scope, performance, and resolution of defects/issues). Working knowledge of site documentation and safe systems of work (RAMS, permits, site inductions, incident reporting) as applicable. Desirable: familiarity with common forms of contract (e.g., NEC / JCT / FIDIC) and principles of early warnings, compensation/change events, and dispute avoidance. Training & Certifications Contract and commercial management training (formal or on-the-job). Customer service and escalation management training. QHSE training (RAMS awareness, incident reporting, and safe systems of work). Desirable: NEC/JCT/FIDIC short course and/or renewables awareness training (PV / BESS / EV / O&M). Key Responsibilities 1. Customer & Account Management Be the day-to-day contact for a defined portfolio of renewables customers, managing expectations and service experience. Build trusted relationships with client stakeholders (operations, estates, energy, procurement) and maintain a clear communication cadence (updates, actions, and reporting). 2. Quoting, Variations & Commercial Control Prepare and submit quotations for additional works, remedials, call-off tasks and upgrades, ensuring clear scope, assumptions and exclusions. Secure internal approvals in line with delegated authority and protect margin through accurate cost build-ups. Maintain disciplined change control from quote to order to completion, ensuring variations are correctly recorded and invoicing-ready. 3. Escalations & Issue Resolution Own customer and supplier escalations end-to-end, coordinating investigations and corrective actions with project managers and delivery teams. Communicate clearly with clients on status, next steps, and timeframes; reset expectations where required. Capture lessons learned and implement preventative actions to reduce recurrence and protect client satisfaction. 4. Communication with Delivery Teams & Project Managers Ensure effective handover of scope, programme, constraints and customer requirements from commercial to delivery. Facilitate internal coordination and governance (actions, risks, and decisions) to keep works on track and communications consistent. Support project managers with customer-facing updates, documentation and contractual correspondence. 5. Organic Growth & Trusted Advisor Approach Proactively identify opportunities within existing contracts (e.g., remedials, lifecycle replacements, additional sites, monitoring improvements, capacity upgrades). Use client insight, performance data and operational feedback to propose value-led solutions and new scopes of work. Support renewals and retention by ensuring high-quality service, transparent communication and consistent delivery. Common requirements seen in UK Renewables Contract/Contracts Manager specifications End-to-end contract administration: maintaining accurate contract/job files, documentation for handover and invoicing, and auditable records of communications and actions. Strong customer and stakeholder management: interpreting requirements, providing clear updates, attending meetings, and maintaining long-term relationships. Escalation/complaints handling: ownership of issues through to resolution, with professional communication and clear corrective actions. Change control and variations: disciplined management of changes from identification/notification through quotation, approval, delivery and commercial close-out. Supplier/subcontractor interface: coordinating performance, negotiating rates/terms where required, and resolving defects or delivery issues. Commercial and performance governance: tracking costs/margins, contract KPIs/SLAs, and producing routine performance reporting. Contract form awareness (often NEC/JCT/FIDIC depending on client type): understanding early warnings, change events/variations, and dispute avoidance principles. H&S and compliance documentation expectations: supporting safe systems of work (RAMS) and site/client requirements alongside delivery teams.

Project Manager - Retail Rollout / Fit-Out East of England Competitive Salary + Benefits Our client, a well-established and rapidly expanding construction group, is seeking an experienced Project Manager to join their growing team. The business delivers high-profile retail fit-out, refurbishment and rollout programmes for an impressive portfolio of blue-chip clients, including major supermarket chains and banking organisations. This is an exciting opportunity to join a forward-thinking company with ambitious growth plans and a strong reputation within the retail construction sector. The Role As Project Manager, you will be responsible for overseeing multiple retail fit-out and rollout projects from planning through to completion. Working closely with clients, site teams and subcontractors, you will ensure projects are delivered safely, on time, within budget and to the highest standards. The successful candidate will be comfortable managing projects within live trading environments and will possess strong organisational, communication and stakeholder management skills. Key Responsibilities Manage retail fit-out, refurbishment and rollout projects from inception to completion Coordinate programmes, resources and subcontractors to ensure successful project delivery Maintain strong client relationships and stakeholder engagement throughout the project lifecycle Monitor project performance, budgets and timelines Ensure compliance with health and safety regulations and company procedures Manage works within live operational environments with minimal disruption to customers and client operations Requirements Proven experience as a Project Manager within retail fit-out, refurbishment or rollout programmes Retail sector experience, ideally within supermarkets, food retail or similar environments Strong project planning, programme and stakeholder management skills Experience working on projects within live trading environments Commercial awareness and budget management experience Proficient in project management software and systems Formal project management qualifications would be advantageous Access to, or ability to work across, the East of England region What's On Offer Competitive salary and benefits package Generous holiday allowance Ongoing training and professional development opportunities Long-term career prospects within a growing organisation Opportunity to work with nationally recognised retail brands If you're an experienced Project Manager looking for your next challenge within a thriving and innovative business, we'd love to hear from you. Job Types: Full-time, Permanent Sector: Construction / Retail Fit-Out / Project Management Experience: Retail Fit-Out Project Management (preferred) Location: East of England / Regional Travel Required

MB975: Works Manager Location: Cumbria Salary: £60,000 - £65,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit a Works Manager on a permanent basis due to growth based at their Cumbria depot. Duties and Responsibilities: Take overall responsibility for the safe delivery and performance of site operations on major projects Lead and coordinate site teams, subcontractors, and suppliers to meet programme and production targets Ensure all works are delivered in line with health, safety, environmental, and quality standards Plan and manage materials, plant, and equipment across the site Carry out regular site inspections and ensure compliance with method statements and risk assessments Support project planning activities including work programmes and method statements Lead toolbox talks, task briefings, and promote safe systems of work Monitor and report on project progress, risks, and performance Collaborate with project teams to support delivery, reporting, and continuous improvement initiatives Support investigations and close out of incidents, near misses, and safety concerns Skills and Experience: Proven experience in a Works Manager or similar role within civil engineering, infrastructure, rail, or major construction projects Strong knowledge of site operations, project delivery, and construction methods SMSTS and CSCS certification Solid understanding of Health, Safety, Environmental, and Quality standards Ability to lead teams and drive performance on site Experience working collaboratively with project teams and stakeholders MB975: Works Manager Location: Cumbria Salary: £60,000 - £65,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP

Assistant Site Manager - Milton Keynes Up to 52,000 + package A leading national housebuilder is looking to appoint an Assistant Site Manager to join its construction team on a residential development in the Milton Keynes area. Working alongside the Site Manager, you will help oversee the day-to-day running of the development, ensuring works are delivered safely, efficiently and to a high standard. The role will include: Supporting the management of trades, subcontractors and site operations Monitoring build quality and programme targets Carrying out site inspections and health and safety checks Coordinating materials and labour Assisting with snagging and handovers Maintaining strong communication with the wider construction team The ideal candidate will have: Previous experience as an Assistant Site Manager within residential development A strong understanding of traditional housebuilding Excellent organisational and communication skills SMSTS, CSCS and First Aid qualifications A proactive attitude and a genuine focus on build quality This is an excellent opportunity to join a reputable developer offering long-term progression, ongoing training and a competitive salary and benefits package

Role: Pre-Construction Manager Salary: 85,000/ 95,000 + Package Location: Yorkshire/North West Our client a leading TIER 1 main contractor who operates nationally, have a need to bring in a pre-construction manager on a permanent basis to cover their Yorkshire and North West operations. Duties: Work alongside planners, bid managers, building service managers estimators and design managers to provide competent and innovative solutions. Lead & Support the Construction Segment of the operations. Support the company in achieving its budget and business plan through preparation, delivery, submission and management of tenders. Prepare technical / quality submissions documentation for tenders. Ensure that all tender solutions have been reviewed fully from a commercial and contractual perspective and such the risks associated with each Invitation to Tender have been recognised, understood, and qualified seeking guidance from the Regional Bid Manager as necessary. Attend meetings as required representing the preconstruction function. Work closely with the regional management team and demonstrate strategic thinking when dealing with preconstruction issues arising. Demonstrate strategic awareness and develop relationships with the supply chain to ensure deliverability of tenders. Raise and maintain personal profile locally with the construction related forum by attending relevant meetings and events. Qualifications & Experience: Professionally Qualified 10+ years in a senior level construction related role (Operational/Pre-Con/BIDS) Commercially astute IT literate and numerate Able to identify and assess operational risk and develop winning strategies for projects Sound knowledge of technical challenges and solutions. Salary/Package: Salary Negotiable (dependant on experience) 33 days annual leave Salary Sacrifice Pension Scheme Life Assurance + much more For more information on the role/opportunity, please call Ryan & Reece

Interaction milton keynes are currently looking for an Operations manager for one of our long standing clients based in newport Pagnell, Milton Keynes. The role is Monday to Friday 08:00 -17:00, you must be able to drive and own your own car. You will be reporting to the director of operations. About the company: County Rents and Exclusive Housing are part of a family owned group providing the best solutions in temporary accommodation for local authorities and national agencies. They currently support over 1800 households during difficult times for them and are a trusted provider with over 20 years of experience. Job Overview: We are seeking an experienced and dynamic Operations Manager to oversee the daily operations of our temporary accommodation facilities. The ideal candidate will be responsible for ensuring the smooth, efficient, and effective delivery of services, maintaining high standards of service delivery, compliance, and managing the operational team. This role requires a proactive individual with strong leadership skills, a focus on operational excellence, and the ability to adapt in a fast-paced environment. Key Responsibilities: Operational Management: Oversee day-to-day operations of temporary accommodation facilities, ensuring all services are delivered to a high standard. Implement and manage operational procedures, policies, and standards to ensure consistency and quality. Monitor and manage occupancy levels, maintenance repairs, and overall capacity planning. Team Leadership: Lead, motivate, and manage a diverse team, including front-line staff, external contractors, maintenance officers and our service centre. Conduct regular training and development sessions to enhance team skills and knowledge. Foster a positive and collaborative work environment, encouraging high performance and staff retention. Customer Service: Ensure exceptional customer service is provided at all times, addressing and resolving customer issues promptly and effectively. Create a cross function collaboration for complaint resolution. Develop and implement strategies to improve guest satisfaction and experience. Financial Management: Assessing and approving expenditures within agreed mandates and negotiate commercial terms. Monitor expenses and implement cost-saving measures without compromising service quality. Collaborate with the finance department to ensure accurate billing and payment processes. Health and Safety: Ensure compliance with all health and safety regulations and standards, maintaining a safe environment for tenants and staff. Regularly review and update health and safety policies and procedures. Ensure up to date compliance reviews and HHSRS standards are adhered to at all time. Strategic Planning and Development: Work with senior management to develop and implement long-term operational strategies. Deliver internal strategies such as Project 30 and Blue Sky Review Identify and pursue opportunities for service improvement and business growth. Reporting and Analysis: Prepare regular reports on operational performance, including occupancy rates, operation performance, customer satisfaction, and other key metrics. Analyse data to identify trends, challenges, and opportunities for improvement. Key Requirements: Education: Bachelor's degree in Business Administration, Hospitality Management, or a related field is desired. Experience: Minimum of 3 years of experience in property management, preferably in the hospitality, property management, or temporary accommodation sector is desired Skills and Competencies: Strong leadership and people management skills. Excellent communication and interpersonal skills. Proven ability to add commercially without affecting service outcome Strong organisational and problem-solving skills. Knowledge of Housing regulations and standards. Proficiency in using property management systems and other relevant software. Personal Attributes: Proactive, adaptable, and able to work under pressure. Customer-focused with a commitment to delivering high-quality service. Strong ethical standards and integrity. Benefits: Competitive salary and benefits package. Opportunities for professional development and career advancement. A supportive and dynamic work environment. If you are interested in this role please apply online with your full CV and preferably a cover letter. INDMK INDNH

National Contracts Manager Required! Our client is a leading provider of fire protection solutions, specialising in the design, manufacture, and installation of high-performance fire protection systems for various industries. On behalf of our client, we are seeking an experienced National Contracts Manager to join their team. The successful candidate will manage the design, manufacture, and installation of specialist fire-rated cabling and ductwork systems nationwide, ensuring projects are delivered safely, efficiently, and in line with industry and fire safety standards. Package: Car Allowance Phone/Laptop 25 days holiday plus bank holidays Standard pension contribution Salary up to 65,000 (DOE) National Contracts Manager - Responsibilities: Manage end-to-end project delivery, coordinating schedules, resources, logistics, and teams to meet client deadlines and quality standards. Serve as primary client contact, providing updates, attending meetings, and ensuring high levels of satisfaction throughout project delivery. Oversee Health & Safety compliance, including risk assessments, method statements, site inspections, and promoting a safety-first culture. Lead and develop operational teams, including recruitment, training, performance management, and fostering a collaborative, results-driven environment. Liaise with internal departments, subcontractors, and third-party consultants to optimise workflows, product integration, and operational efficiency. Maintain accurate project documentation, manage contract variations, and assist with commercial and contractual matters. Identify and implement best practices, lessons learned, and process improvements, while staying informed of industry trends and regulations. National Contracts Manager - Requirements: Proven experience in contract and operations management within a construction or manufacturing environment Excellent knowledge of construction contracts (e.g., JCT, NEC). Strong leadership, negotiation, and communication skills. Relevant qualifications in construction management, engineering, or related field, such as related qualifications in Building Services Engineering, or Construction Management or Engineering Management. Must hold current SMSTS & CSCS card. Willing to travel nationally and have an enhanced DBS check when working on specialist projects Streamline Search is acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.

Head of Operations Location: London Our client is one of the UK's leading parking management companies, delivering innovative parking solutions across retail, commercial, healthcare, residential and mixed-use developments. We are seeking an experienced Head of Ops to lead operational performance across the South region portfolio. This is a senior leadership position responsible for driving operational excellence, ensuring exceptional customer service, maintaining compliance, and leading a high-performing regional management team. The successful candidate will have extensive experience managing geographically dispersed teams within a field-based operational environment and will be passionate about continuous improvement, people development and delivering outstanding client service. Key ResponsibilitiesOperational Leadership Lead the day-to-day operational performance of multiple regions across the South of the UK. Provide leadership and support to Regional and Area Operations Managers. Ensure consistent delivery of operational standards across all contracts. Develop and implement operational strategies to improve efficiency and profitability. Monitor KPIs and operational performance across the business. Drive continuous improvement initiatives throughout the operation. Client Management Build and maintain strong relationships with key national clients. Attend client review meetings and present operational performance. Resolve complex operational issues and customer escalations. Identify opportunities to grow existing client relationships. Support contract mobilisation and retention activities. People Leadership Lead, coach and develop Regional and Area Managers. Create a high-performance culture focused on accountability and customer service. Support recruitment, succession planning and talent development. Conduct performance reviews and regular operational meetings. Promote employee engagement and wellbeing. Compliance & Health & Safety Ensure full compliance with company policies and statutory legislation. Drive a positive Health & Safety culture across all operational activities. Ensure audits, inspections and corrective actions are completed. Oversee contractor management and compliance standards. Ensure all operational teams work within regulatory requirements. Commercial Performance Manage regional operational budgets. Identify opportunities to improve efficiency and reduce operational costs. Monitor financial performance and support budget planning. Work closely with finance and commercial teams to maximise profitability. Support business development through operational expertise. Project Management Lead operational mobilisation of new contracts. Support implementation of new technologies and operational systems. Manage operational change programmes. Deliver improvement projects across multiple business functions. Experience RequiredEssential Significant senior operational leadership experience within a multi-site environment. Very confident on Excel (and knowledge of AI pref) Experience managing large field-based operational teams. Strong client relationship management skills. Budget and commercial management experience. Excellent leadership and people development capability. Experience driving continuous improvement. Strong understanding of Health & Safety legislation. Full UK driving licence. Desirable Experience within parking management, facilities management, security, transport, logistics or field services. IOSH or NEBOSH qualification. Project Management qualification. Degree or equivalent management qualification. Key Skills Strategic operational leadership Multi-site management Performance management Commercial awareness Stakeholder management Financial management Leadership and coaching Negotiation and influencing Continuous improvement Change management Customer relationship management Excellent communication skills Problem solving and decision making Ideal Background We would welcome applications from senior leaders with experience in: Parking Management Facilities Management Field Operations Security Services Logistics Transport Retail Operations Property Management Utilities Environmental Services Infrastructure Services Military veterans with experience leading geographically dispersed teams, managing operational performance and delivering customer-focused services are encouraged to apply. Forward Assist Recruitment is operating as an Employment Agency. We are committed to equal opportunities and welcome applications from all suitably qualified candidate Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

MB969: Construction Manager Location: Inverness Salary: £80,000 - £85,000 + £6,325 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit a Construction Manager on a permanent basis due to growth based at their Inverness depot. Duties and Responsibilities: Support the Head of Projects in planning, coordinating, and delivering multiple civil engineering projects Provide programme-level oversight of scope, cost, schedule, and risk. Ensure integration between design, procurement, construction, and commissioning activities. Manage deliverables from inception and client ask, through pre construction, Delivery and handover. Monitor performance against KPIs and take corrective action where required. Civil Engineering Oversight Lead delivery of complex civils packages (groundworks, reinforced concrete structures, infrastructure, drainage, earthworks, structural alterations, etc.). Ensure works comply with technical specifications, site licence conditions, and regulatory standards. Oversee subcontractor performance and commercial management in conjunction with the commercial team. Governance, Risk & Compliance Ensure projects comply with safety, environmental, and quality requirements. Manage programme-level risk registers and mitigation strategies. Prepare and present progress reports, financial forecasts, and risk updates to senior stakeholders. Support assurance reviews, audits, and stage gate approvals. Stakeholder & Client Interface Act as a key interface between project teams, client representatives, regulators, and supply chain partners. Support the Project Director in senior stakeholder engagement and strategic planning. Contribute to long-term programme strategy and resource planning. Commercial & Financial Control Monitor programme budgets, forecasts, and cost performance. Support change management processes and ensure variations are properly assessed and authorised. Contribute to commercial negotiations where required. Leadership & Team Development Promote BRAVE culture aligned with site standards. Provide leadership and mentoring to Project Managers and Engineers. Ensure HR procedures and best practice are applied. Support with Employee Engagement. Encourage continuous improvement and best practice across the programme. Skills and Experience: Demonstrable experience operating as a Construction Manager on major infrastructure or construction projects Proven ability to manage complex, multi-disciplinary site operations Strong understanding of construction methodologies, sequencing, and site logistics Experience managing subcontractors and supply chain partners Solid knowledge of HSEQ regulations and implementation on site Proven track record of delivering projects to programme, budget, and quality targets Strong leadership, communication, and organisational skills Experience working on renewable energy or large-scale civil engineering projects (desirable) Experience within hydro-electric, power, or heavy infrastructure environments (desirable) Experience working within joint venture or alliance structures (desirable) Familiarity with remote or logistically challenging site environments Ability to contribute to early-stage planning and constructability reviews Experience driving productivity and efficiency improvements on site MB969: Construction Manager Location: Inverness Salary: £80,000 - £85,000 + £6,325 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP

Operations Manager Norfolk Excellent Salary + Car Allowance + Bonus + Benefits Red Sky Personnel are recruiting on behalf of a leading infrastructure contractor for an experienced Operations Manager to join their expanding Utilities division. This is an exciting opportunity to lead the delivery of major gas transmission infrastructure works for one of the UK's leading energy clients. The successful candidate will be responsible for managing a portfolio of complex contracts, ensuring projects are delivered safely, on programme, within budget and to the highest quality standards. This is a key leadership position offering the opportunity to play an integral role in delivering nationally significant energy infrastructure projects while leading high-performing operational teams. The Role Reporting to the Operations Director, your responsibilities will include: Managing the safe and successful delivery of multiple gas transmission projects. Providing strategic leadership across operational, commercial and project teams. Leading Project Managers and site delivery teams to achieve programme, financial and SHEQ objectives. Developing strong relationships with clients and key stakeholders. Managing contract performance, programme delivery, quality and commercial outcomes. Supporting tender submissions, mobilisation and contract planning. Monitoring project performance, identifying risks and implementing mitigation strategies. Working closely with commercial teams to maximise financial performance. Leading performance reviews, coaching and developing operational teams. Promoting a strong safety-first culture across all projects. About You We're looking for an experienced operational leader with a strong background in delivering major gas transmission infrastructure projects. You will have: Previous experience as an Operations Manager, Senior Project Manager or Contracts Manager within the utilities or infrastructure sector. Essential experience delivering Gas Transmission projects. Experience managing multiple live contracts simultaneously. Strong commercial awareness with experience working under NEC contracts. Excellent client-facing and stakeholder management skills. Proven leadership experience managing multidisciplinary teams. Strong knowledge of SHEQ, programme management and operational delivery. Relevant industry qualifications (MCIOB, MICE or similar desirable). CSCS Card. Full UK Driving Licence. What's on Offer Competitive salary Car allowance Annual bonus Comprehensive benefits package Long-term secured work within the UK energy infrastructure sector Excellent opportunities for career progression The chance to lead the delivery of nationally important infrastructure projects If you're an experienced Operations Manager with a proven background in Gas Transmission and are looking for your next challenge, we'd love to hear from you. Apply today or contact Red Sky Personnel for a confidential discussion.

Site Manager / Senior Site Manager Housing Location: Dundee, Perth & Fife Salary: Competitive + Company Vehicle/Allowance + Excellent Benefits We are recruiting on behalf of a large national house builder for an experienced Site Manager or Senior Site Manager to join their growing team across developments in Dundee, Perth and Fife. This is an excellent opportunity for a driven construction professional to take responsibility for the successful delivery of residential developments, ensuring projects are completed safely, on programme, within budget and to the highest quality standards. The Role As Site Manager, you'll oversee the day-to-day running of site operations, managing site teams and subcontractors while maintaining high standards of health & safety, quality and productivity. Working closely with project teams, commercial departments and technical staff, you'll ensure programmes are achieved, resources are effectively managed and construction activities are delivered efficiently. Key Responsibilities Manage daily site operations to ensure projects are delivered safely, on time and within budget. Lead and coordinate site teams, subcontractors and suppliers to achieve programme milestones. Ensure full compliance with Health & Safety legislation and company procedures. Monitor construction quality through regular inspections, identifying and resolving defects where required. Work closely with technical and design teams to resolve construction queries and ensure information is issued in line with programme requirements. Produce and manage short-term look-ahead programmes to ensure labour, plant and materials are available when required. Monitor project progress and proactively identify risks, implementing practical solutions to maintain delivery targets. Review construction methods and identify opportunities to improve efficiency and add value. Support the development and mentoring of site personnel, encouraging high performance and continuous improvement. Maintain accurate site records, reports and documentation throughout the construction process. About You To be considered for this role, you'll have: Previous experience as a Site Manager or Senior Site Manager within the house building or construction sector. Proven ability to deliver residential or multi-disciplinary construction projects. Strong leadership skills with experience managing site teams and subcontractors. Excellent organisational and communication skills. A proactive approach with strong problem-solving and decision-making abilities. Good IT skills, including Microsoft Office. Essential Qualifications SMSTS (Site Management Safety Training Scheme) CSCS Card First Aid at Work Full UK Driving Licence What's on Offer Competitive salary Company Vehicle or Car Allowance Pension Scheme 33 Days Annual Leave Bonus Scheme Ongoing training and career development Long-term opportunities with a leading national house builder If you're an experienced Site Manager looking to join a well-established national developer delivering quality residential projects across Tayside, we'd love to hear from you. Apply today for a confidential discussion. Contact: Becky Rayner We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Our client is a leading UK residential property business with a substantial nationwide portfolio of residential assets. The organisation is recognised for delivering high-quality homes, exceptional customer experiences and industry-leading standards of building safety and compliance. Due to continued growth and portfolio expansion, an exciting opportunity has arisen for an experienced Head of Facilities Management to lead the national FM function and drive excellence across a diverse property portfolio. Your new role You will lead the Facilities Management function nationally, ensuring the delivery of high-quality, commercially focused and fully compliant services across the portfolio. You will provide strategic leadership to a team of Regional Facilities Managers, acting as the organisation's technical FM expert and ensuring facilities management operations remain aligned with wider business objectives. Key responsibilities: Lead, manage and develop a national team of Regional Facilities Managers, driving performance, consistency and professional development. Ensure delivery of a highly compliant facilities management service across all assets while maintaining industry-leading operational standards. Oversee statutory maintenance obligations and ensure all properties remain fully compliant with contractual, statutory and regulatory requirements. Provide expert guidance to stakeholders on facilities management best practice for both operational assets and new developments. Support the mobilisation, handover and onboarding of new and acquired properties, ensuring building systems, plant and communal services are effectively designed, commissioned and maintained. Establish and maintain high standards of facilities, health, safety and environmental management throughout the business. Procure and manage hard and soft FM service contracts, monitoring contractor performance, service quality and value for money. Manage operational expenditure, maintenance budgets and forecasting activities to support commercial targets. Oversee annual budget planning in partnership with operational stakeholders and portfolio teams. Lead emergency response planning and business continuity arrangements across the portfolio, including higher-risk residential buildings. Ensure Planned Preventative Maintenance (PPM) programmes, asset life cycle plans and associated cost forecasts are in place and effectively managed. Drive continuous improvement of CAFM systems, property databases and management reporting. Monitor utilities performance, expenditure trends and procurement activity to support operational efficiency and sustainability objectives. Prepare and present operational, compliance and performance reports to senior leadership teams. Act as a key member of operational compliance forums, supporting governance and risk management activities. Work collaboratively with stakeholders across the business to drive consistency, compliance and customer service excellence. What you'll need to succeed Extensive senior-level experience within Facilities Management, ideally across large-scale residential, mixed-use or property portfolios. Strong background in Health & Safety, Environmental Management and Project Management. Detailed knowledge of fire safety legislation, including the Regulatory Reform (Fire Safety) Order 2005 and the Building Safety Act 2022. Proven experience managing statutory compliance, maintenance strategies, contractor performance and operational risk. Strong understanding of CAFM systems and facilities management technologies. Working knowledge of HMO legislation, the Housing Act and the Housing Health and Safety Rating System (HHSRS). Commercially astute with experience managing budgets, procurement activities and service contracts. Excellent communication, stakeholder management and negotiation skills. Strong leadership capability with the ability to influence and engage at all levels. Proven ability to problem solve, prioritise workloads and manage multiple projects. Full UK driving licence and willingness to travel nationally. What you'll get in return Opportunity to join a highly respected and growing residential property organisation. Strategic leadership role with influence across a substantial national portfolio. Exposure to a diverse range of operational and development assets. Collaborative and forward-thinking environment. Competitive salary and benefits package. Excellent long-term career development opportunities. Salary: £80,000 plus bonus Location: Hybrid, Manchester with the requirement to travel where needed What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are working with an established and expanding residential groundworks contractor delivering high-quality infrastructure and groundworks packages for leading national and regional housebuilders. Due to continued growth, we are seeking an experienced Commercial Manager to lead our commercial function and play a key role in driving the continued success of the business. This is an excellent opportunity for an ambitious commercial professional who thrives in a fast-paced environment and has a strong background in residential groundworks, civil engineering, or infrastructure. The Role: As Commercial Manager, you will take overall responsibility for the commercial performance of the business, managing a team of Quantity Surveyors while working closely with the Operations and Senior Leadership teams. You will ensure projects are commercially successful from tender through to final account, maintaining strong client relationships, managing commercial risk, and identifying opportunities to improve profitability. Key Responsibilities: Lead and manage the commercial team across multiple residential groundworks projects. Oversee project budgets, cost reporting, valuations, variations, and final accounts. Maximise project profitability through effective commercial management. Manage contract negotiations and ensure compliance with contractual obligations. Review and negotiate subcontractor agreements. Monitor cash flow, applications for payment, and debt recovery. Identify and mitigate commercial risks across the project portfolio. Support estimating and pre-construction teams during tender submissions. Develop and maintain strong working relationships with clients, suppliers, and subcontractors. Produce accurate commercial reports and forecasts for senior management. Mentor, develop, and support Quantity Surveyors and commercial staff. About You You will be a commercially focused leader with extensive experience running commercial teams within the Construction or Civil Engineering sectors. Essential Skills & Experience Proven experience as a Commercial Manager Experience managing commercial teams. Strong financial awareness and cost management skills. Excellent negotiation and relationship-building abilities. Ability to work collaboratively with operational teams and clients. Strong reporting and forecasting skills. Full UK driving licence. Desirable Degree in Quantity Surveying, Commercial Management, or a related discipline. Professional membership (RICS, CIOB, or equivalent). What our Client offers Competitive salary based on experience. Company car or car allowance. Pension scheme. Ongoing training and professional development. Career progression within a growing and ambitious business. A supportive, team-focused working environment.

Position: Design Manager (Site Management or Engineering background) Office location: Central London Contract type: Permanent Salary: £65,000 - £75,000 (DOE) + package Skilled Careers contact: Mark Dixon (Maidstone branch) Vacancy reference: 85409 The company: This main contractor delivers Design & Build contracts for a host of clients nationally and are primarily focused envelope refurbishments. An excellent work winner and thefuture pipeline of work is excellent with new contracts flowing through constantly. The role: As a Design Manager within this business you will be responsible for: Typically managing gateway, PCSA and construction of 4-5 schemes at a time (dependant upon size) Analyse enquiry and tender documents to support bid preparation Lead and coordinate the design process throughout RIBA stages 2-7 Produce and manage design programmes, scopes, responsibility matrices, and schedules Procure, coordinate and manage external design consultants Drive innovation and value engineering to optimise project performance Monitor design progress to ensure timely information delivery Attend tender reviews, pre-start meetings and ongoing project performance reviews What are they looking for The ideal candidate will of come through the site operations route into design i.e. Site Engineer, Site Manager or Project Manager A construction professional with extensive experience of delivering projects for a main contractors. Solid understanding of site procedures, Building Regulations, and planning processes (gateway and BSR) Strong leadership and communication skills. Attention to detail and the ability to manage multi-disciplinary teams. Experience in developing and managing design programmes. Knowledge of statutory and regulatory requirements relevant to construction design. The ability to produce cost-effective and creative technical solutions. Preconstruction experience highly desirable Degree qualified or chartered is an advantage but not essential. Why apply for this role A competitive starting salary + package. Working in a supportive, professional team environment. Working within a well resourced business that is focused on quality execution of projects. Working with a company that is consistently winning profitable work and has a very strong pipeline of projects for the coming years. Career mobility and opportunity

A rare opportunity has opened for a Senior Key Account Manager to take ownership of the largest strategic accounts across the UK and Ireland, working from a Yorkshire base with a world-leading technical equipment manufacturer. With a package circa £90,000, car allowance, structured international onboarding and a genuine route towards director level, this Senior Key Account Manager role is built for an ambitious, data-driven account manager who leads from the front and brings a team with them. Benefits of the Senior Key Account Manager: Salary / Package: Package circa £90,000 (£70,000 basic plus bonus, circa £90,000 OTE) Car allowance Comprehensive benefits package (full details available on application) Structured onboarding, including international travel to European manufacturing sites Clear progression, with a genuine succession route towards director level The Role: Based in Yorkshire and covering the UK and Ireland, this Senior Key Account Manager role will suit a senior account manager with a strong technical, industrial or equipment sales background, proven team leadership, and the analytical, data-led mindset to deliver a commercial strategy on the ground. The role splits roughly 60/40 between hands-on management of the business's largest key accounts and leading a small team of salespeople through complex, project-led environments. As a Senior Key Account Manager you will be responsible for: Owning and growing the most significant key accounts across the UK and Ireland, building long-term relationships with contractors, end users and decision-makers at every level Leading, coaching and supporting a team of five salespeople, keeping them motivated and effective in technically complex, project-led sales environments Delivering the commercial strategy set by senior leadership at local level, translating it into clear plans, targets and measurable results Driving direct, project-based sales to main contractors and acting as a genuine hunter Taking full ownership of forecasting, reporting, budgets and pipeline through CRM and data, with a strong grasp of P&L and EBITDA performance Leading commercial negotiations, pricing and technical quotations across capital equipment and technical product solutions Working hand in hand with the Operations Director to ensure everything sold is delivered to the highest standard Embracing data, CRM and emerging tools, including AI, to sharpen insight, performance and decision-making About the Company: Our client is a leading technical and capital equipment manufacturer, supplying the construction, infrastructure, energy, utilities and industrial markets across the UK, Ireland and beyond. Part of a major international group, they pair the product range and backing of a global business with the autonomy and pace of a close-knit, Yorkshire-based UK team. With significant investment in its people, technology and a new direct-to-market strategy, this is a standout time to join as a Senior Key Account Manager. You May Have Previously Held Job Titles Such As: National Account Manager, Key Account Manager, Senior Account Manager, Business Development Manager, Regional Sales Manager, Area Sales Manager, Commercial Manager, Technical Sales Manager If you are a commercially minded and driven Key account manager ready to own major accounts, lead a team and build towards a director-level future, this Senior Key Account Manager opportunity in Yorkshire is one to act on. For more information or to apply for this Senior Key Account Manager opportunity, contact PATH Recruitment today.

We are looking for an Assistant Site Manager in Yarm to start ASAP Start Date: ASAP Location: Yarm, TS15 Pay: (Apply online only) per day We're looking for an experienced Assistant Site Manager to join a well known house-builder on a 2-5 bed new build housing development in Yarm This is a temporary position, with the opportunity of a potential long-term stability for someone with a proven track record delivering volume new build sites to a high standard. The development consists of standard NHBC-spec volume housing and our client places strong emphasis on Health & Safety, build quality, and customer care, and is looking for an Assistant Site Manager who is well-organised, and confident running a fast-paced but tidy site. PLEASE NOTE: They will only consider candidates with experience working for national well known house-builders - not small private developers. Responsibilities: Adherence to the Company quality standards including Management of defects, compliance with specification, compliance with materials / workmanship schedules, subcontractor code of conduct, considerate Constructors Scheme Helping keep site clean and tidy. Helping to lead and coordinate the site team Assisting with the preparation of the Health and Safety file Oversee day-to-day site operations and ensure build programmes are achieved Manage trades, subcontractors, and suppliers effectively Ensure strict adherence to Health & Safety, NHBC standards, and company quality procedures / initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Coordinate with internal departments and external inspectors Lead on snagging, customer care, and handover standards Report directly to the Contracts Manager initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Maintaining and update Construction Phase Health & Safety plan as works proceed Liaising with the client, consultants, contract administrator, head office etc. To be responsible for the opening and closing of the site facilities Management of site facilities; welfare, toilets, offices, compound area etc. To assist in the management of project specific preliminaries Co-ordinating the Sub-Contractors as appropriate Preparation / assistance with the site progress reports Safe storage and co-ordination of materials To be responsible for the accurate / timely completion of site based documentation Attendance at project and company related meetings To ensure all relevant resident and public complaints are resolved efficiently Requirements: Minimum 3 years experience as an Assistant Manager on new build housing sites Proven experience running/ assisting sites for recognised UK housebuilders Consistent, long-term roles showing Asistant site management stability Up-to-date SMSTS, First Aid, and CSCS Excellent organisational and communication skills Please note: only candidates with solid experience delivering new build housing projects for established house-builders will be considered! If you are interested in this position call us on (phone number removed) (option 1, ask for Carl or Atlanta) or simply send your cv to us by applying to this role.

CUSTOMER EXPERIENCE TEAM MANAGER Premier • £Competitive • Office Based - Macclesfield ROLE OVERVIEW You will lead, grow and inspire our Customer Experience Team, building a high-performing, service-first function that supports residents, clients and colleagues across the Premier portfolio. Drawing on your background managing customer service, helpdesk or contact centre teams, you will set the standard for how we listen, act and resolve with care. This is a pivotal and influential role within the Odevo Group. You will shape our customer strategy, design scalable processes, and embed coaching-led leadership to elevate satisfaction, reduce effort and create a culture where people thrive and customers feel truly heard. ROLE EXPECTATIONS Most days, you will be on the floor with your team in Macclesfield, coaching, supporting live workloads, reviewing dashboards and removing blockers. You will balance operational planning with hands-on problem solving, while partnering with stakeholders across Operations, IT and Finance to improve tools, processes and reporting. You will lead change with clarity, ensuring your team has what it needs to deliver consistent, high-quality service. WHAT SUCCESS LOOKS LIKE Customer satisfaction and first-contact resolution trend upward, while response and resolution times reduce sustainably. A robust, scalable customer service model is embedded with clear SLAs, workflows and playbooks used consistently across the team. The team is highly engaged, well-coached and achieving targets, with strong retention and clear development pathways. Stakeholders trust your insights and see measurable improvements from your initiatives and reporting. Escalations are rare and well-managed; root causes are identified and fixed through continuous improvement. Data is accurate, visible and actionable, informing decisions at team, department and group levels. HOW YOU'LL SPEND MOST OF YOUR TIME Coaching, 1:1s and side-by-side support to build capability, confidence and consistency. Workforce planning, scheduling and capacity management to meet SLAs across channels. Monitoring real-time and weekly dashboards, acting quickly on trends and backlogs. Handling priority escalations and complex queries, ensuring timely, empathetic resolutions. Mapping processes, refining knowledge bases and implementing continuous improvements. Partnering with IT and Operations to enhance systems (telephony, CRM, ticketing) and reporting. WHO THIS ROLE IS FOR You are an experienced leader of customer service, helpdesk or contact centre teams who loves building and improving. You are a hands-on coach who sets clear standards, gives great feedback and celebrates progress. You are data-led, commercially aware and comfortable making decisions that balance service and efficiency. You stay calm under pressure, communicate with empathy and adapt quickly to change. You thrive in an office-based, collaborative environment and enjoy being close to your team and customers. EXPERIENCE THAT HELPS Standing up or scaling a multi-channel service operation (phone, email, portal, live chat). Implementing or optimising telephony, CRM or ticketing platforms and related reporting. Designing quality assurance frameworks, knowledge bases and training programmes. Leading change projects that improved CSAT/NPS, reduced backlogs or simplified processes. Experience within property management or another regulated, service-led environment. WHAT WE OFFER Competitive salary, aligned to experience Annual salary review 25 days holiday + bank holidays Birthday leave Buy and sell annual leave (up to one week) Westfield Health cash plan + Westfield Rewards perks platform Fully funded learning and development Support for professional qualifications including TPI, RICS and more Company pension scheme Car allowance for eligible roles Employee referral scheme Enhanced maternity and paternity pay (service-dependent) Volunteer leave ABOUT PREMIER Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities. As part of the Odevo Group, we combine the expertise and relationships of a trusted operator with the strength, technology and ambition of an international leader in property management. That means better tools, more opportunities, and a clear path for our people to grow. We are proud members of The Property Institute (TPI) and The Property Ombudsman. Our vision is to be the trusted partner in property management, placing people at the heart of what we do, delivering service excellence through innovation, integrity, and genuine care. If you are looking for a role where you will be trusted, supported and developed, within a business that is ambitious, values led, and genuinely invested in its people, Premier is a great place to build a long term career. HOW WE HIRE Initial conversation with our talent team Interview focused on your experience building customer service/contact centre functions, your people leadership and coaching approach, and how you drive measurable service improvements We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.