Great Places Housing Association
Stockport, Cheshire
Resident Service Associate Location: Stockport Salary: Circa £30,000 Resident Service Associate Reporting to the Lettings Manager, the Resident Service Associate will be based at our Head Office in Manchester and will be responsible for ensuring a high standard of customer service with a focus on resident and community wellbeing with our Great Places Housing Group developments providing apartments under the Rent to Buy model. What you'll be doing Develop creative, innovative and effective approaches to the marketing, letting and management of the apartments, working alongside our marketing team. Managing the day-to-day lettings on a patch of properties including but not limited to; the arranging of marketing, keeping website entries up to date, conducting viewings, key management, processing applicants through referencing and credit checks, completing the tenancy sign up including the property inventory, conducting pre and post termination inspections and processing deposits through the Deposit Protection Scheme and Reposit. Keep up to date with our offer and monitor competitors offers. Being able to provide full information to a customer around our offer and commitments they must make to secure a property. Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home. Schedule and carry out periodic property inspections, instruct associated follow up works and liaise with residents where necessary. Ensuring defects, responsive, planned and void repairs are of a high standard, delivered well, are within budgets and in accordance with legislative requirements. Provide general support to other areas of the team, such as chasing rent arrears, raising and approving purchase orders and contributing towards our reporting process. To run regular resident engagement events Carry out regular inspection of all common parts reporting any defects. Pro-actively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections. Ensure reports such as FRA's, reportable incidents are recorded on the central database in a timely manner and in the agreed format Any other duties reasonably required What you'll need Experience of working within the Rent to Buy / Market Rent business or estate agency team An eye for detail, to ensure that there is a seamless customer journey, with effective communication to residents and prospective residents. Ability to work to deadlines and effectively manage own workload Effective ICT skills Knowledge of marketing techniques for promoting developments This role is subject to a basic DBS check What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. A willing and effective team player who is able to use their initiative, be proactive, motivated and well organised The ability to work to deadlines and under pressure A person who is prepared to be flexible and sometimes help out outside their usual role when necessary The ability and willingness to work weekends and evenings when required during the initial letting period is essential. The ability to work flexibly in the evenings and weekends to meet the needs of the customer group. Full driving licence and use of own car. Closing date: 24th October Shortlist date: 25th October Interview date: TBC
Oct 17, 2025
Full time
Resident Service Associate Location: Stockport Salary: Circa £30,000 Resident Service Associate Reporting to the Lettings Manager, the Resident Service Associate will be based at our Head Office in Manchester and will be responsible for ensuring a high standard of customer service with a focus on resident and community wellbeing with our Great Places Housing Group developments providing apartments under the Rent to Buy model. What you'll be doing Develop creative, innovative and effective approaches to the marketing, letting and management of the apartments, working alongside our marketing team. Managing the day-to-day lettings on a patch of properties including but not limited to; the arranging of marketing, keeping website entries up to date, conducting viewings, key management, processing applicants through referencing and credit checks, completing the tenancy sign up including the property inventory, conducting pre and post termination inspections and processing deposits through the Deposit Protection Scheme and Reposit. Keep up to date with our offer and monitor competitors offers. Being able to provide full information to a customer around our offer and commitments they must make to secure a property. Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home. Schedule and carry out periodic property inspections, instruct associated follow up works and liaise with residents where necessary. Ensuring defects, responsive, planned and void repairs are of a high standard, delivered well, are within budgets and in accordance with legislative requirements. Provide general support to other areas of the team, such as chasing rent arrears, raising and approving purchase orders and contributing towards our reporting process. To run regular resident engagement events Carry out regular inspection of all common parts reporting any defects. Pro-actively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections. Ensure reports such as FRA's, reportable incidents are recorded on the central database in a timely manner and in the agreed format Any other duties reasonably required What you'll need Experience of working within the Rent to Buy / Market Rent business or estate agency team An eye for detail, to ensure that there is a seamless customer journey, with effective communication to residents and prospective residents. Ability to work to deadlines and effectively manage own workload Effective ICT skills Knowledge of marketing techniques for promoting developments This role is subject to a basic DBS check What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. A willing and effective team player who is able to use their initiative, be proactive, motivated and well organised The ability to work to deadlines and under pressure A person who is prepared to be flexible and sometimes help out outside their usual role when necessary The ability and willingness to work weekends and evenings when required during the initial letting period is essential. The ability to work flexibly in the evenings and weekends to meet the needs of the customer group. Full driving licence and use of own car. Closing date: 24th October Shortlist date: 25th October Interview date: TBC
Property Administrator £28,000 Bristol A leading real estate company is seeking a Front of House Property Administrator to join our dynamic team in Bristol. As a key member of our front-of-house operations, you ll be the heart of the resident experience ensuring residents receive exceptional service and the building is maintained to the highest standards. This is a permanent role with a competitive salary and benefits package. Key Responsibilities Be the face of the property, delivering exceptional customer service and building strong relationships with residents. Contribute to the efficient management and maintenance of the property, working closely with cross-functional teams to ensure a seamless experience. Embrace new challenges and opportunities, showcasing creativity and problem-solving skills to deliver exceptional outcomes for residents and the wider community. Deliver the company s customer service strategy and standards, driving resident satisfaction through excellent service delivery. Carry out a wide range of front-line services, including meet and greet, reception duties, parcel handling, inspections, and lettings viewings. Support the delivery of high-quality services across front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management. Encourage and support resident engagement, promoting positive relationships with residents and external partners. Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them effectively. Preferred Qualifications & Experience Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential. Strong written and verbal communication skills, with the ability to engage effectively with residents and colleagues. Qualifications in property management or customer service would be advantageous, along with a proven track record of working towards and achieving targets. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Oct 15, 2025
Full time
Property Administrator £28,000 Bristol A leading real estate company is seeking a Front of House Property Administrator to join our dynamic team in Bristol. As a key member of our front-of-house operations, you ll be the heart of the resident experience ensuring residents receive exceptional service and the building is maintained to the highest standards. This is a permanent role with a competitive salary and benefits package. Key Responsibilities Be the face of the property, delivering exceptional customer service and building strong relationships with residents. Contribute to the efficient management and maintenance of the property, working closely with cross-functional teams to ensure a seamless experience. Embrace new challenges and opportunities, showcasing creativity and problem-solving skills to deliver exceptional outcomes for residents and the wider community. Deliver the company s customer service strategy and standards, driving resident satisfaction through excellent service delivery. Carry out a wide range of front-line services, including meet and greet, reception duties, parcel handling, inspections, and lettings viewings. Support the delivery of high-quality services across front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management. Encourage and support resident engagement, promoting positive relationships with residents and external partners. Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them effectively. Preferred Qualifications & Experience Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential. Strong written and verbal communication skills, with the ability to engage effectively with residents and colleagues. Qualifications in property management or customer service would be advantageous, along with a proven track record of working towards and achieving targets. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
A leading real estate company is seeking a Front of House Property Administrator to join our dynamic team in Birmingham. As a key member of our front-of-house operations, you ll be the heart of the resident experience ensuring residents receive exceptional service and the building is maintained to the highest standards. This is a permanent role with a competitive salary and benefits package. Key Responsibilities Be the face of the property, delivering exceptional customer service and building strong relationships with residents. Contribute to the efficient management and maintenance of the property, working closely with cross-functional teams to ensure a seamless experience. Embrace new challenges and opportunities, showcasing creativity and problem-solving skills to deliver exceptional outcomes for residents and the wider community. Deliver the company s customer service strategy and standards, driving resident satisfaction through excellent service delivery. Carry out a wide range of front-line services, including meet and greet, reception duties, parcel handling, inspections, and lettings viewings. Support the delivery of high-quality services across front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management. Encourage and support resident engagement, promoting positive relationships with residents and external partners. Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them effectively. Preferred Qualifications & Experience Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential. Strong written and verbal communication skills, with the ability to engage effectively with residents and colleagues. Qualifications in property management or customer service would be advantageous, along with a proven track record of working towards and achieving targets. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Oct 13, 2025
Full time
A leading real estate company is seeking a Front of House Property Administrator to join our dynamic team in Birmingham. As a key member of our front-of-house operations, you ll be the heart of the resident experience ensuring residents receive exceptional service and the building is maintained to the highest standards. This is a permanent role with a competitive salary and benefits package. Key Responsibilities Be the face of the property, delivering exceptional customer service and building strong relationships with residents. Contribute to the efficient management and maintenance of the property, working closely with cross-functional teams to ensure a seamless experience. Embrace new challenges and opportunities, showcasing creativity and problem-solving skills to deliver exceptional outcomes for residents and the wider community. Deliver the company s customer service strategy and standards, driving resident satisfaction through excellent service delivery. Carry out a wide range of front-line services, including meet and greet, reception duties, parcel handling, inspections, and lettings viewings. Support the delivery of high-quality services across front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management. Encourage and support resident engagement, promoting positive relationships with residents and external partners. Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them effectively. Preferred Qualifications & Experience Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential. Strong written and verbal communication skills, with the ability to engage effectively with residents and colleagues. Qualifications in property management or customer service would be advantageous, along with a proven track record of working towards and achieving targets. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.JLL are currently recruiting for a General Manager at One London Wall, a landmark office building in the heart of the City of London. Designed by the world-renowned Foster + Partners, this 200,000 sq. ft. Grade A property is a statement of architectural excellence and home to a portfolio of prestigious tenants.We are seeking a highly experienced and proactive General Manager to oversee all aspects of this iconic building's operations. The successful candidate will be responsible for upholding the highest standards of service and operational efficiency, ensuring that One London Wall maintains its position as a premier commercial destination. The team at One London Wall are committed to exceptional customer service and representing the building's owners in all interactions with tenants and stakeholders.The General Manager (GM) is the primary responsible person for FM operations and will be responsible for ensuring that facilities services accord with the best practice standards as defined by Jones Lang LaSalle (JLL). The GM will maintain and promote the property's position in the locality as best in class for occupiers to work in. TEAM STRUCTUREReporting to the RFM, the GM has line management responsibilities for the on-site FM team and will be the representative for specified key client/occupier issues. The GM will work in a number of "virtual teams" with the client focussed teams of Asset and Property Managers, Surveying Executives and Client Accountants. KEY RESPONSIBILITIES AND DELIVERABLES Client Service To understand the Client's objective and instructions in relation to the property. To assist in Client reporting concerning on-site Facilities Management (FM). Act as lead for the client in all matters relating to FM at the property. Facilities Management Lead, develop and inspire the on-site FM team (both directly employed and sub-contracted) to deliver high standards of service at the property. Ensure KPIs are met and service excellence is delivered throughout all areas of on-site operations. To be responsible for the implementation of agreed best practice in accordance with JLL's Facilities Management Best Practice policies in the following areas: accounting practice, information/communications, procurement, operations, repair & maintenance, socially responsible management, customer focus and human resources (training and development) ensuring: standard systems and procedures standard documents and templates audit and inspection reduction of risk consistent high standards of service delivery (and their measurement) improved reporting to clients To ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities perspective. Undertake annual Occupier Surveys (or more frequently as required) and respond to occupier feedback in order to achieve positive outcomes and consistent high levels of customer satisfaction. Create an ambassadorial role in local industry business groups, Local Authority and community/civic stakeholder meetings including representing the property at local BIDs meetings and any other relevant association meetings Inform the Property Manager of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant's compliance with covenants. In conjunction with the Property Management team, ensure the financial management of the property, through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation, is delivered to JLL accounting practices. Also to administer non-recoverable budgets. To understand the principal terms of occupier's leases as they affect the facilities management of the property and the Client's obligations to provide services including clarity on the extent of the common areas. Ensure that the procurement of all supplies and services at the property is undertaken in accordance with JLL's PAM procurement policy to ensure the highest standards for the best value. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLL's purchase ordering systems. Monitor contractor performance against agreed standards. Review service contracts as appropriate. Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines from central support under the JLL's risk management programme and the RFM. To ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLL's audit process and Site Compliance inspections. To work with other aspects of JLL's 'Socially Responsible Management' programme in relation to environmental & sustainability policies. To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and cost-effective manner. Be familiar with all heating, ventilating, mechanical and electrical equipment at the property and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place cover O&M manual requirements and no not negate warranties/guarantees. Where required, work with building surveyors/architects/consultants on major works. With the Property Manager, identify and arrange minor planned works. Maintain, test and implement major incident plans to cover all emergencies. Key Skills Strong management experience gained within a high profile commercial environment. A proven track record in managing on-site operational management teams Experience of managing service charge budgets and major CAPEX projects Strong commercial acumen Strong leadership skills to effectively manage and motivate a team to achieve a high level of performance and to exceed targets Accountable and resilient Ability to work under pressure Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently. Ability to communicate at board room level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk and awareness of desired business objectives. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes
Oct 12, 2025
Full time
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.JLL are currently recruiting for a General Manager at One London Wall, a landmark office building in the heart of the City of London. Designed by the world-renowned Foster + Partners, this 200,000 sq. ft. Grade A property is a statement of architectural excellence and home to a portfolio of prestigious tenants.We are seeking a highly experienced and proactive General Manager to oversee all aspects of this iconic building's operations. The successful candidate will be responsible for upholding the highest standards of service and operational efficiency, ensuring that One London Wall maintains its position as a premier commercial destination. The team at One London Wall are committed to exceptional customer service and representing the building's owners in all interactions with tenants and stakeholders.The General Manager (GM) is the primary responsible person for FM operations and will be responsible for ensuring that facilities services accord with the best practice standards as defined by Jones Lang LaSalle (JLL). The GM will maintain and promote the property's position in the locality as best in class for occupiers to work in. TEAM STRUCTUREReporting to the RFM, the GM has line management responsibilities for the on-site FM team and will be the representative for specified key client/occupier issues. The GM will work in a number of "virtual teams" with the client focussed teams of Asset and Property Managers, Surveying Executives and Client Accountants. KEY RESPONSIBILITIES AND DELIVERABLES Client Service To understand the Client's objective and instructions in relation to the property. To assist in Client reporting concerning on-site Facilities Management (FM). Act as lead for the client in all matters relating to FM at the property. Facilities Management Lead, develop and inspire the on-site FM team (both directly employed and sub-contracted) to deliver high standards of service at the property. Ensure KPIs are met and service excellence is delivered throughout all areas of on-site operations. To be responsible for the implementation of agreed best practice in accordance with JLL's Facilities Management Best Practice policies in the following areas: accounting practice, information/communications, procurement, operations, repair & maintenance, socially responsible management, customer focus and human resources (training and development) ensuring: standard systems and procedures standard documents and templates audit and inspection reduction of risk consistent high standards of service delivery (and their measurement) improved reporting to clients To ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities perspective. Undertake annual Occupier Surveys (or more frequently as required) and respond to occupier feedback in order to achieve positive outcomes and consistent high levels of customer satisfaction. Create an ambassadorial role in local industry business groups, Local Authority and community/civic stakeholder meetings including representing the property at local BIDs meetings and any other relevant association meetings Inform the Property Manager of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant's compliance with covenants. In conjunction with the Property Management team, ensure the financial management of the property, through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation, is delivered to JLL accounting practices. Also to administer non-recoverable budgets. To understand the principal terms of occupier's leases as they affect the facilities management of the property and the Client's obligations to provide services including clarity on the extent of the common areas. Ensure that the procurement of all supplies and services at the property is undertaken in accordance with JLL's PAM procurement policy to ensure the highest standards for the best value. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLL's purchase ordering systems. Monitor contractor performance against agreed standards. Review service contracts as appropriate. Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines from central support under the JLL's risk management programme and the RFM. To ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLL's audit process and Site Compliance inspections. To work with other aspects of JLL's 'Socially Responsible Management' programme in relation to environmental & sustainability policies. To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and cost-effective manner. Be familiar with all heating, ventilating, mechanical and electrical equipment at the property and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place cover O&M manual requirements and no not negate warranties/guarantees. Where required, work with building surveyors/architects/consultants on major works. With the Property Manager, identify and arrange minor planned works. Maintain, test and implement major incident plans to cover all emergencies. Key Skills Strong management experience gained within a high profile commercial environment. A proven track record in managing on-site operational management teams Experience of managing service charge budgets and major CAPEX projects Strong commercial acumen Strong leadership skills to effectively manage and motivate a team to achieve a high level of performance and to exceed targets Accountable and resilient Ability to work under pressure Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently. Ability to communicate at board room level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk and awareness of desired business objectives. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes
An opportunity has arisen for a Lettings Negotiator / Administrator to join a well-established estate agency specialising in residential property sales, lettings, and management. As a Lettings Negotiator / Administrator, you will be managing lettings processes, supporting landlords and tenants, and handling associated administration. This full-time role offers a salary range of £25,000 - £27,000 and benefits. They are only seeking locally based candidates. You Will Be Responsible For Liaising with landlords, tenants, and contractors to ensure a smooth lettings process Arranging and conducting property viewings, presenting key features effectively Negotiating offers and managing tenancy agreements Preparing and maintaining accurate documentation and records Providing administrative support, including appointment scheduling and general office duties Building strong relationships to encourage repeat business What We Are Looking For Previously worked as a Lettings Negotiator, Lettings Administrator, Lettings Agent, Property Negotiator, Property Administrator, Estate Agent, Lettings Coordinator, Property Coordinator, Property Manager, Assistant Property Manager, Junior Property Manager or in a similar role. Must have experience working within lettings Strong administrative and organisational skills Confident and professional communicator with a friendly manner Ability to work independently as well as within a small, supportive team Full UK driving licence and access to own vehicle This is an excellent opportunity to join a respected property business and take the next step in your lettings career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Oct 04, 2025
Full time
An opportunity has arisen for a Lettings Negotiator / Administrator to join a well-established estate agency specialising in residential property sales, lettings, and management. As a Lettings Negotiator / Administrator, you will be managing lettings processes, supporting landlords and tenants, and handling associated administration. This full-time role offers a salary range of £25,000 - £27,000 and benefits. They are only seeking locally based candidates. You Will Be Responsible For Liaising with landlords, tenants, and contractors to ensure a smooth lettings process Arranging and conducting property viewings, presenting key features effectively Negotiating offers and managing tenancy agreements Preparing and maintaining accurate documentation and records Providing administrative support, including appointment scheduling and general office duties Building strong relationships to encourage repeat business What We Are Looking For Previously worked as a Lettings Negotiator, Lettings Administrator, Lettings Agent, Property Negotiator, Property Administrator, Estate Agent, Lettings Coordinator, Property Coordinator, Property Manager, Assistant Property Manager, Junior Property Manager or in a similar role. Must have experience working within lettings Strong administrative and organisational skills Confident and professional communicator with a friendly manner Ability to work independently as well as within a small, supportive team Full UK driving licence and access to own vehicle This is an excellent opportunity to join a respected property business and take the next step in your lettings career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
VS661 Resident Service Associate Build to Rent Location: Birmingham Salary: £27K + 10% Bonus Hours: Week 1 8am 5pm Monday Friday and Saturday 9am 6pm, week 2 11am 8pm Tuesday Friday My client is an award winning FTSE250 property company and the UK s largest listed residential landlord, leading the way in the BTR sector! Role Overview The Residents Services Associate (RSA) is a pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to company standards and the team works as one. Responsibilities will include, but are not limited to: • Deliver the company customer service strategy and standards. • Increase resident satisfaction with service delivery • Deliver high-quality resident services • Work closely with company-wide colleagues to ensure excellent customer service • Encourage engagement • Promote the company and build good relationships with external partners. • Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings and ad-hoc tasks, ensuring the provision of an excellent front-line service to residents and other customers on the phone, in writing and in person. • To ensure the delivery of high-quality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement. Desired Skills & Experience: • Previous experience of working in a face to face customer focused role with strong administrative skills • Ideally you will have worked in the BTR or PBSA sector, my client would also love to meet candidates from the hospitality, travel & tourism, or events industry or any other client facing customer centric role • An awareness of H&S requirements on site and a demonstrable ability to implement H&S when required would be an advantage • Strong experience working at business/private events would be beneficial • Previous experience of working in a team • Strong written and verbal English • Qualifications in property or customer service would be advantageous • A good communicator with strong interpersonal skills, including the ability to listen with empathy • Well-groomed and professional appearance • Passionate about customer service • Ability to build relationships and work collectively with colleagues • Demonstrable ability to think creatively and embrace new challenges daily • Goal-focused, positive and resilient with the determination to support the company in delivering exceptional outcomes for its residents and communities. In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office on (phone number removed) Ritz recruitment Employment Agency
Sep 30, 2025
Full time
VS661 Resident Service Associate Build to Rent Location: Birmingham Salary: £27K + 10% Bonus Hours: Week 1 8am 5pm Monday Friday and Saturday 9am 6pm, week 2 11am 8pm Tuesday Friday My client is an award winning FTSE250 property company and the UK s largest listed residential landlord, leading the way in the BTR sector! Role Overview The Residents Services Associate (RSA) is a pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to company standards and the team works as one. Responsibilities will include, but are not limited to: • Deliver the company customer service strategy and standards. • Increase resident satisfaction with service delivery • Deliver high-quality resident services • Work closely with company-wide colleagues to ensure excellent customer service • Encourage engagement • Promote the company and build good relationships with external partners. • Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings and ad-hoc tasks, ensuring the provision of an excellent front-line service to residents and other customers on the phone, in writing and in person. • To ensure the delivery of high-quality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement. Desired Skills & Experience: • Previous experience of working in a face to face customer focused role with strong administrative skills • Ideally you will have worked in the BTR or PBSA sector, my client would also love to meet candidates from the hospitality, travel & tourism, or events industry or any other client facing customer centric role • An awareness of H&S requirements on site and a demonstrable ability to implement H&S when required would be an advantage • Strong experience working at business/private events would be beneficial • Previous experience of working in a team • Strong written and verbal English • Qualifications in property or customer service would be advantageous • A good communicator with strong interpersonal skills, including the ability to listen with empathy • Well-groomed and professional appearance • Passionate about customer service • Ability to build relationships and work collectively with colleagues • Demonstrable ability to think creatively and embrace new challenges daily • Goal-focused, positive and resilient with the determination to support the company in delivering exceptional outcomes for its residents and communities. In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office on (phone number removed) Ritz recruitment Employment Agency
Core Real Estate Associate Team: Real Estate (Core Real Estate), London Reports to: Team Leader Purpose of job We are currently seeking to recruit an Associate with 2+ year post qualification experience in the real estate sector. The Associate will have had a broad range of non-contentious real estate but with a specific skill set relating to corporate real estate and real estate finance transactions. The Associate must have a broad knowledge of real estate as an asset class and would be involved in driving and managing complex and large scale investment transactions and projects for a wide range of clients which include PE houses, funds and debt clients. The firm advises in a way that supports the client's strategic objectives whilst being practical and commercial and we would expect candidates to demonstrate their ability to provide advice in this way. What's in it for you? Our market-leading real estate practice combines key sector knowledge, unparalleled technical ability and a commercial focus, which ensures clients receive the best possible support and guidance. We are consistently ranked number one by the legal directories (Chambers and Legal 500) across all of real estate disciplines with lawyers that are recognised as experts in their fields. Much of the complex work we carry out requires a multi-disciplinary approach and we regularly work closely, with specialisms across the firm in our corporate, finance, tax and risk management functions. We focus on all issues relating to planning, construction and engineering, direct and indirect investment, funds, real estate & property finance, tax, development, securitisation, dispute resolution, environment and regulatory. We advise across not only on the more traditional areas of real estate such as commercial and retail, but also the "alternative" asset classes such as student accommodation, hotels, healthcare, data centres, logistics and build to rent. Clients include: BlackRock, The Crown Estate, Tesco, Great Portland Estates, Heathrow Airport Ltd, Lendlease, Transport for London, 12 of the world's largest Sovereign Wealth Funds, and 50% of the world's largest real estate private equity investors. • Acted on the three largest single asset property deals in the UK: Advised Canary Wharf Group plc and Landsec Group plc on £1.28 billion sale of 20 Fenchurch Street to LKK Health Products Group, advised CC Land on the £1.15 billion acquisition of the Cheesegrater, 122 Leadenhall, from a joint venture between British Land and Oxford Properties, and advised JP Morgan/National Pension Service on the sale of 8 Canada Square, the HSBC Tower to the Qatar Investment Authority for £1.17 billion. • Advising The Crown Estate on the asset management of their prestigious Central London portfolio, valued at £7bn - Regent Street and St James'. We advise on the full range of real estate matters, ranging from temporary lettings to joint venture developments. • Sole real estate adviser to the UK's largest supermarket chain - Tesco. A client of the firm for over 30 years, we are sole adviser to Tesco for real estate legal advice in relation to their portfolio of approximately 2,500 properties across the country, which includes supermarkets, distribution centres, commercial and residential space. • Advising Landsec, one of the UK's largest commercial property companies, on their £2.2bn reinvention of Victoria, delivering offices, high quality apartments, high profile retail and numerous restaurants. The team works across a number of sectors including operational real estate sectors such as BTR/Multi-family, student housing, Hotels, retirement living, data-centres as well as offices, logistics and retail. The team regularly advise on some of the largest transactions in these sectors and are undertaking more cross-border transactions as well. The strength of the development practice is such that the team are involved in some of the most prestigious urban redevelopments across the UK including Paradise Circus in Birmingham as well as Kings Cross. Key responsibilities • Develops specialist expertise and identifies potential legal issues arising outside own practice area • Uses technical skills and knowledge to suggest creative, but practical solutions • Drafts complex documents and consults where appropriate • Manages complex files and multiple workloads, consulting when appropriate • Conducts negotiations and adapts approach to fit client needs • Takes client instructions and has a full understanding of the client's goals • Gives commercially astute advice and demonstrates a thorough understanding of the commercial issues that clients face • Monitors any changes in scope with the client and keeps the partner updated • Manages work demands to ensure that time is available for Firm and practice management activities • Demonstrates a full understanding of how the Firm manages its business to achieve growth and profitability • Generates realistic fee estimates for partner review Key relationships • Partners and Senior Associates Experience and knowledge • Solid experience across the entire real estate sector, gained within a comparable environment to Bryan Cave Leighton Paisner Skills and competencies The successful candidate will demonstrate: • Analytical and drafting skills • Flexibility and adaptability, supporting cases across a broad range of legal issues • Commercial focus with a knowledge of key areas of the law and able to provide clear, concise, practical advice • A high level of client contact and responsibility for client matters • The ability to project manage client matters, coordinating fee earners in Real Estate and other departments as required • Delegation and supervisory skills where appropriate • Confidence in front of clients • Clear and concise communication skills • The ability to work independently but also keen to work in a challenging, team-based environment • A willingness and ability to support business development activity, creating and maintaining strong client relationships and identifying new business opportunities Diversity, inclusion and working differently At Bryan Cave Leighton Paisner we understand the value of a diverse workforce and we believe people perform at their best when they can truly be themselves at work. We aim to create an inclusive environment where all our employees are valued, motivated and able to be themselves. In order to provide the best possible service to our diverse client base, we are committed to recruiting, retaining, rewarding and developing our people with regard to their abilities and contributions and without reference to their background, gender, gender identity or expression, ethnic origin, age, religion, sexual orientation, socio-economic status, political belief, disability or any other protected characteristic. Bryan Cave Leighton Paisner is a firm with an increasingly flexible workforce and is supportive of flexible working arrangements, tailored to the individual, wherever possible. Please feel free to speak to the Recruitment Team about the flexibility we are offering for this role. Confidentiality Bryan Cave Leighton Paisner ensure all hardcopy and electronic materials containing confidential information are securely stored and accessible only to those authorised to view such content. Agencies Please note: we will not accept speculative CVs sent to hiring managers or partners via email. We can only accept CVs sent via the portal from agencies that have agreed terms of business with the Recruitment team. For further information, contact . Disclosure As a regulated firm of solicitors, Bryan Cave Leighton Paisner is required to undertake appropriate vetting of staff. In addition to completion, by applicants who accept a job offer, of a regulatory questionnaire, Bryan Cave Leighton Paisner uses a specialist provider to undertake professional verification and background checks (including through electronic data sources, and directly with employers and professional bodies/regulators) on our behalf. We will also undertake certain verifications ourselves. Bryan Cave Leighton Paisner adopts a risk-based approach to its vetting procedures, which are only undertaken with consent, and in accordance with IT, legal and regulatory obligations. For further details, please see our recruitment website
Sep 24, 2022
Full time
Core Real Estate Associate Team: Real Estate (Core Real Estate), London Reports to: Team Leader Purpose of job We are currently seeking to recruit an Associate with 2+ year post qualification experience in the real estate sector. The Associate will have had a broad range of non-contentious real estate but with a specific skill set relating to corporate real estate and real estate finance transactions. The Associate must have a broad knowledge of real estate as an asset class and would be involved in driving and managing complex and large scale investment transactions and projects for a wide range of clients which include PE houses, funds and debt clients. The firm advises in a way that supports the client's strategic objectives whilst being practical and commercial and we would expect candidates to demonstrate their ability to provide advice in this way. What's in it for you? Our market-leading real estate practice combines key sector knowledge, unparalleled technical ability and a commercial focus, which ensures clients receive the best possible support and guidance. We are consistently ranked number one by the legal directories (Chambers and Legal 500) across all of real estate disciplines with lawyers that are recognised as experts in their fields. Much of the complex work we carry out requires a multi-disciplinary approach and we regularly work closely, with specialisms across the firm in our corporate, finance, tax and risk management functions. We focus on all issues relating to planning, construction and engineering, direct and indirect investment, funds, real estate & property finance, tax, development, securitisation, dispute resolution, environment and regulatory. We advise across not only on the more traditional areas of real estate such as commercial and retail, but also the "alternative" asset classes such as student accommodation, hotels, healthcare, data centres, logistics and build to rent. Clients include: BlackRock, The Crown Estate, Tesco, Great Portland Estates, Heathrow Airport Ltd, Lendlease, Transport for London, 12 of the world's largest Sovereign Wealth Funds, and 50% of the world's largest real estate private equity investors. • Acted on the three largest single asset property deals in the UK: Advised Canary Wharf Group plc and Landsec Group plc on £1.28 billion sale of 20 Fenchurch Street to LKK Health Products Group, advised CC Land on the £1.15 billion acquisition of the Cheesegrater, 122 Leadenhall, from a joint venture between British Land and Oxford Properties, and advised JP Morgan/National Pension Service on the sale of 8 Canada Square, the HSBC Tower to the Qatar Investment Authority for £1.17 billion. • Advising The Crown Estate on the asset management of their prestigious Central London portfolio, valued at £7bn - Regent Street and St James'. We advise on the full range of real estate matters, ranging from temporary lettings to joint venture developments. • Sole real estate adviser to the UK's largest supermarket chain - Tesco. A client of the firm for over 30 years, we are sole adviser to Tesco for real estate legal advice in relation to their portfolio of approximately 2,500 properties across the country, which includes supermarkets, distribution centres, commercial and residential space. • Advising Landsec, one of the UK's largest commercial property companies, on their £2.2bn reinvention of Victoria, delivering offices, high quality apartments, high profile retail and numerous restaurants. The team works across a number of sectors including operational real estate sectors such as BTR/Multi-family, student housing, Hotels, retirement living, data-centres as well as offices, logistics and retail. The team regularly advise on some of the largest transactions in these sectors and are undertaking more cross-border transactions as well. The strength of the development practice is such that the team are involved in some of the most prestigious urban redevelopments across the UK including Paradise Circus in Birmingham as well as Kings Cross. Key responsibilities • Develops specialist expertise and identifies potential legal issues arising outside own practice area • Uses technical skills and knowledge to suggest creative, but practical solutions • Drafts complex documents and consults where appropriate • Manages complex files and multiple workloads, consulting when appropriate • Conducts negotiations and adapts approach to fit client needs • Takes client instructions and has a full understanding of the client's goals • Gives commercially astute advice and demonstrates a thorough understanding of the commercial issues that clients face • Monitors any changes in scope with the client and keeps the partner updated • Manages work demands to ensure that time is available for Firm and practice management activities • Demonstrates a full understanding of how the Firm manages its business to achieve growth and profitability • Generates realistic fee estimates for partner review Key relationships • Partners and Senior Associates Experience and knowledge • Solid experience across the entire real estate sector, gained within a comparable environment to Bryan Cave Leighton Paisner Skills and competencies The successful candidate will demonstrate: • Analytical and drafting skills • Flexibility and adaptability, supporting cases across a broad range of legal issues • Commercial focus with a knowledge of key areas of the law and able to provide clear, concise, practical advice • A high level of client contact and responsibility for client matters • The ability to project manage client matters, coordinating fee earners in Real Estate and other departments as required • Delegation and supervisory skills where appropriate • Confidence in front of clients • Clear and concise communication skills • The ability to work independently but also keen to work in a challenging, team-based environment • A willingness and ability to support business development activity, creating and maintaining strong client relationships and identifying new business opportunities Diversity, inclusion and working differently At Bryan Cave Leighton Paisner we understand the value of a diverse workforce and we believe people perform at their best when they can truly be themselves at work. We aim to create an inclusive environment where all our employees are valued, motivated and able to be themselves. In order to provide the best possible service to our diverse client base, we are committed to recruiting, retaining, rewarding and developing our people with regard to their abilities and contributions and without reference to their background, gender, gender identity or expression, ethnic origin, age, religion, sexual orientation, socio-economic status, political belief, disability or any other protected characteristic. Bryan Cave Leighton Paisner is a firm with an increasingly flexible workforce and is supportive of flexible working arrangements, tailored to the individual, wherever possible. Please feel free to speak to the Recruitment Team about the flexibility we are offering for this role. Confidentiality Bryan Cave Leighton Paisner ensure all hardcopy and electronic materials containing confidential information are securely stored and accessible only to those authorised to view such content. Agencies Please note: we will not accept speculative CVs sent to hiring managers or partners via email. We can only accept CVs sent via the portal from agencies that have agreed terms of business with the Recruitment team. For further information, contact . Disclosure As a regulated firm of solicitors, Bryan Cave Leighton Paisner is required to undertake appropriate vetting of staff. In addition to completion, by applicants who accept a job offer, of a regulatory questionnaire, Bryan Cave Leighton Paisner uses a specialist provider to undertake professional verification and background checks (including through electronic data sources, and directly with employers and professional bodies/regulators) on our behalf. We will also undertake certain verifications ourselves. Bryan Cave Leighton Paisner adopts a risk-based approach to its vetting procedures, which are only undertaken with consent, and in accordance with IT, legal and regulatory obligations. For further details, please see our recruitment website
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