Join a leading, forward thinking managing agent and take ownership of a landmark residential estate in South East London. As Head of Estates , you will have the opportunity to shape the on site services, lead a high performing team, and ensure the delivery of exceptional standards across a dynamic and evolving environment. This is a role for a confident, proactive estates leader who thrives on delivering excellence, driving improvement and building strong client and resident relationships. Hours : Monday to Friday 9am till 530pm Salary : £65,000 - £70,000 per annum depending on experience. What s in it for you: Head of Estates Opportunity to work for a leading global property company Opportunity to play a pivotal role in mobilising and shaping a prestigious Build-to-Rent development from the ground up, setting the tone for long-term operational excellence. Chance to lead and develop a high-performing on-site team Benefit from structured professional development, clear career progression pathways, and the opportunity to collaborate across specialist teams Full strategic and operational governance across brand new luxury environment Job Description: Head of Estates You will be responsible for the strategic and operational delivery of Estates Facilities Management across the development, ensuring full compliance, outstanding customer service and high-quality oversight of all hard and soft services. You will also play an integral role in implementing estate-wide strategies, enhancing service delivery, and supporting the ongoing evolution of the client s vision for the site. The Role: Head of Estates As Head of Estates, you will lead on the management of all building operations, public realm standards, property compliance and health & safety across the site. You will work closely with clients, leaseholders, contractors and internal teams to deliver a seamless, compliant and resident-focused estates service. What you will be doing: Head of Estates Oversee the mobilisation of the block, coordinating site staff and third party contractors. Manage the full PPM programme for hard and soft services, ensuring compliance and timely delivery. Lead on fire life safety management with specialist contractors. Act as the primary on site contact for day to day estate queries and operational issues. Conduct daily inspections of common areas, basements and external building fabric, ensuring cleanliness, safety and quality standards. Oversee contract management to ensure value for money, service quality and best in class delivery. Manage the implementation of all obligations under the Property Management Agreement, identifying opportunities to enhance efficiency and service levels. Develop and maintain robust management systems for buildings, facilities and public realm areas. Ensure compliance with statutory requirements, KPIs, SLAs and industry best practice. Contribute to occupier communications, ensuring clarity, consistency and quality. Advise the General Manager promptly on risks, incidents or emerging issues. What we are looking for: Head of Estates IOSH or NEBOSH certification (essential) Membership of the British Institute of Facilities Management (BIFM/IWFM) (preferred) Proven leadership experience within estates or facilities management. Strong understanding of hard and soft FM services. Experience in health & safety best practice and compliance management. Skilled in contractor management and PPM oversight. Excellent problem-solving abilities and a logical, proactive approach. Experience dealing directly with tenants or residents in a customer-facing capacity. Financial acumen with experience in budgeting and reporting. Knowledge of utility management and ESG considerations. Experience managing confidential access to residential homes with discretion and professionalism. If this sounds like the perfect role for you, please send us your CV as a matter of urgency.
24/02/2026
Full time
Join a leading, forward thinking managing agent and take ownership of a landmark residential estate in South East London. As Head of Estates , you will have the opportunity to shape the on site services, lead a high performing team, and ensure the delivery of exceptional standards across a dynamic and evolving environment. This is a role for a confident, proactive estates leader who thrives on delivering excellence, driving improvement and building strong client and resident relationships. Hours : Monday to Friday 9am till 530pm Salary : £65,000 - £70,000 per annum depending on experience. What s in it for you: Head of Estates Opportunity to work for a leading global property company Opportunity to play a pivotal role in mobilising and shaping a prestigious Build-to-Rent development from the ground up, setting the tone for long-term operational excellence. Chance to lead and develop a high-performing on-site team Benefit from structured professional development, clear career progression pathways, and the opportunity to collaborate across specialist teams Full strategic and operational governance across brand new luxury environment Job Description: Head of Estates You will be responsible for the strategic and operational delivery of Estates Facilities Management across the development, ensuring full compliance, outstanding customer service and high-quality oversight of all hard and soft services. You will also play an integral role in implementing estate-wide strategies, enhancing service delivery, and supporting the ongoing evolution of the client s vision for the site. The Role: Head of Estates As Head of Estates, you will lead on the management of all building operations, public realm standards, property compliance and health & safety across the site. You will work closely with clients, leaseholders, contractors and internal teams to deliver a seamless, compliant and resident-focused estates service. What you will be doing: Head of Estates Oversee the mobilisation of the block, coordinating site staff and third party contractors. Manage the full PPM programme for hard and soft services, ensuring compliance and timely delivery. Lead on fire life safety management with specialist contractors. Act as the primary on site contact for day to day estate queries and operational issues. Conduct daily inspections of common areas, basements and external building fabric, ensuring cleanliness, safety and quality standards. Oversee contract management to ensure value for money, service quality and best in class delivery. Manage the implementation of all obligations under the Property Management Agreement, identifying opportunities to enhance efficiency and service levels. Develop and maintain robust management systems for buildings, facilities and public realm areas. Ensure compliance with statutory requirements, KPIs, SLAs and industry best practice. Contribute to occupier communications, ensuring clarity, consistency and quality. Advise the General Manager promptly on risks, incidents or emerging issues. What we are looking for: Head of Estates IOSH or NEBOSH certification (essential) Membership of the British Institute of Facilities Management (BIFM/IWFM) (preferred) Proven leadership experience within estates or facilities management. Strong understanding of hard and soft FM services. Experience in health & safety best practice and compliance management. Skilled in contractor management and PPM oversight. Excellent problem-solving abilities and a logical, proactive approach. Experience dealing directly with tenants or residents in a customer-facing capacity. Financial acumen with experience in budgeting and reporting. Knowledge of utility management and ESG considerations. Experience managing confidential access to residential homes with discretion and professionalism. If this sounds like the perfect role for you, please send us your CV as a matter of urgency.
We are working exclusively with a large, well-established leisure company to appoint an experienced RICS-qualified Estates Manager to support and enhance a diverse licensed and non-licensed property estate across Leeds, Manchester, North Lancashire, York, Durham, and surrounding areas. This field-based role offers significant autonomy and influence, working closely with operational leadership, licensees, and professional advisors to drive income, protect assets, and enhance long-term estate value, while ensuring full legal and regulatory compliance. The Role Reporting into senior estate leadership, the Estates Manager will provide high-quality estate management support across the business. The role is commercially focused, combining rent, lease, and tenure management with strategic asset optimisation and strong stakeholder engagement. Key Responsibilities Managing rent assessments for new lets, rent reviews, renewals, and investment proposals in line with the Pubs Code, RICS guidance, and internal Codes of Practice Providing proactive support to regional operations teams on complex negotiations with licensees Leading and supporting rent negotiations to protect and enhance company income Managing and instructing external agents where specialist input is required Working with operations and legal teams on notices, lease events, and possession actions Proactively managing income from the non-licensed estate and identifying opportunities for growth Asset & Estate Optimisation Identifying surplus land and non-licensed assets and developing strategies to release value Securing vacant possession and coordinating with planning consultants and professional advisors Identifying opportunities to acquire freehold interests within the leasehold estate Actively managing tenure risk and protecting asset control across the estate Developing estate plans to mitigate property costs including rent, service charge, and dilapidations Managing relationships with superior landlords and negotiating lease variations, surrenders, and acquisitions Protecting ownership interests through management of boundaries, easements, and title issues Supporting negotiations relating to compulsory purchase orders where required Reviewing title plans to identify surplus land or address title risks Managing rating agents to ensure high-quality service and challenge excessive rateable values Stakeholder Engagement & Expertise Acting as a trusted estate management advisor to regional operations teams Delivering training and guidance to improve estate and leasehold understanding Supporting senior operational and estate leadership on all property-related matters Building effective working relationships with licensees to support business objectives Candidate Profile Essential Proven track record of managing rent reviews, lease events, and estate compliance Strong commercial awareness with excellent negotiation and influencing skills Confident communicator able to challenge constructively and build credibility Highly organised, self-motivated, and comfortable working autonomously in a field-based role Good working knowledge of property law, compliance, and landlord & tenant matters Working Arrangements Field-based role covering Leeds, Manchester, North Lancashire, York, Durham, and surrounding areas Head office attendance required only for specific meetings
18/02/2026
Full time
We are working exclusively with a large, well-established leisure company to appoint an experienced RICS-qualified Estates Manager to support and enhance a diverse licensed and non-licensed property estate across Leeds, Manchester, North Lancashire, York, Durham, and surrounding areas. This field-based role offers significant autonomy and influence, working closely with operational leadership, licensees, and professional advisors to drive income, protect assets, and enhance long-term estate value, while ensuring full legal and regulatory compliance. The Role Reporting into senior estate leadership, the Estates Manager will provide high-quality estate management support across the business. The role is commercially focused, combining rent, lease, and tenure management with strategic asset optimisation and strong stakeholder engagement. Key Responsibilities Managing rent assessments for new lets, rent reviews, renewals, and investment proposals in line with the Pubs Code, RICS guidance, and internal Codes of Practice Providing proactive support to regional operations teams on complex negotiations with licensees Leading and supporting rent negotiations to protect and enhance company income Managing and instructing external agents where specialist input is required Working with operations and legal teams on notices, lease events, and possession actions Proactively managing income from the non-licensed estate and identifying opportunities for growth Asset & Estate Optimisation Identifying surplus land and non-licensed assets and developing strategies to release value Securing vacant possession and coordinating with planning consultants and professional advisors Identifying opportunities to acquire freehold interests within the leasehold estate Actively managing tenure risk and protecting asset control across the estate Developing estate plans to mitigate property costs including rent, service charge, and dilapidations Managing relationships with superior landlords and negotiating lease variations, surrenders, and acquisitions Protecting ownership interests through management of boundaries, easements, and title issues Supporting negotiations relating to compulsory purchase orders where required Reviewing title plans to identify surplus land or address title risks Managing rating agents to ensure high-quality service and challenge excessive rateable values Stakeholder Engagement & Expertise Acting as a trusted estate management advisor to regional operations teams Delivering training and guidance to improve estate and leasehold understanding Supporting senior operational and estate leadership on all property-related matters Building effective working relationships with licensees to support business objectives Candidate Profile Essential Proven track record of managing rent reviews, lease events, and estate compliance Strong commercial awareness with excellent negotiation and influencing skills Confident communicator able to challenge constructively and build credibility Highly organised, self-motivated, and comfortable working autonomously in a field-based role Good working knowledge of property law, compliance, and landlord & tenant matters Working Arrangements Field-based role covering Leeds, Manchester, North Lancashire, York, Durham, and surrounding areas Head office attendance required only for specific meetings
We are working exclusively with a large, well-established leisure company to appoint an experienced RICS-qualified Estates Manager to support and enhance a diverse licensed and non-licensed property estate. This field-based role offers significant autonomy and influence, working closely with operational leadership, licensees, and professional advisors to drive income, protect assets, and enhance long-term estate value, while ensuring full legal and regulatory compliance. The Role Reporting into senior estate leadership, the Estates Manager will provide high-quality estate management support across the business. The role is commercially focused, combining rent, lease, and tenure management with strategic asset optimisation and strong stakeholder engagement. Key Responsibilities Managing rent assessments for new lets, rent reviews, renewals, and investment proposals in line with the Pubs Code, RICS guidance, and internal Codes of Practice Providing proactive support to regional operations teams on complex negotiations with licensees Leading and supporting rent negotiations to protect and enhance company income Managing and instructing external agents where specialist input is required Working with operations and legal teams on notices, lease events, and possession actions Proactively managing income from the non-licensed estate and identifying opportunities for growth Asset & Estate Optimisation Identifying surplus land and non-licensed assets and developing strategies to release value Securing vacant possession and coordinating with planning consultants and professional advisors Identifying opportunities to acquire freehold interests within the leasehold estate Actively managing tenure risk and protecting asset control across the estate Developing estate plans to mitigate property costs including rent, service charge, and dilapidations Managing relationships with superior landlords and negotiating lease variations, surrenders, and acquisitions Protecting ownership interests through management of boundaries, easements, and title issues Supporting negotiations relating to compulsory purchase orders where required Reviewing title plans to identify surplus land or address title risks Managing rating agents to ensure high-quality service and challenge excessive rateable values Stakeholder Engagement & Expertise Acting as a trusted estate management advisor to regional operations teams Delivering training and guidance to improve estate and leasehold understanding Supporting senior operational and estate leadership on all property-related matters Building effective working relationships with licensees to support business objectives Candidate Profile Essential RICS qualified with strong estate management experience within leisure, hospitality, retail, or multi-site property Proven track record of managing rent reviews, lease events, and estate compliance Strong commercial awareness with excellent negotiation and influencing skills Confident communicator able to challenge constructively and build credibility Highly organised, self-motivated, and comfortable working autonomously in a field-based role Good working knowledge of property law, compliance, and landlord & tenant matters Working Arrangements Field-based role, with head office attendance required only for specific meetings Why Apply? This is an opportunity to join a highly regarded leisure business in a senior estates role offering autonomy, variety, and real commercial impact across a sizeable UK estate.
18/02/2026
Full time
We are working exclusively with a large, well-established leisure company to appoint an experienced RICS-qualified Estates Manager to support and enhance a diverse licensed and non-licensed property estate. This field-based role offers significant autonomy and influence, working closely with operational leadership, licensees, and professional advisors to drive income, protect assets, and enhance long-term estate value, while ensuring full legal and regulatory compliance. The Role Reporting into senior estate leadership, the Estates Manager will provide high-quality estate management support across the business. The role is commercially focused, combining rent, lease, and tenure management with strategic asset optimisation and strong stakeholder engagement. Key Responsibilities Managing rent assessments for new lets, rent reviews, renewals, and investment proposals in line with the Pubs Code, RICS guidance, and internal Codes of Practice Providing proactive support to regional operations teams on complex negotiations with licensees Leading and supporting rent negotiations to protect and enhance company income Managing and instructing external agents where specialist input is required Working with operations and legal teams on notices, lease events, and possession actions Proactively managing income from the non-licensed estate and identifying opportunities for growth Asset & Estate Optimisation Identifying surplus land and non-licensed assets and developing strategies to release value Securing vacant possession and coordinating with planning consultants and professional advisors Identifying opportunities to acquire freehold interests within the leasehold estate Actively managing tenure risk and protecting asset control across the estate Developing estate plans to mitigate property costs including rent, service charge, and dilapidations Managing relationships with superior landlords and negotiating lease variations, surrenders, and acquisitions Protecting ownership interests through management of boundaries, easements, and title issues Supporting negotiations relating to compulsory purchase orders where required Reviewing title plans to identify surplus land or address title risks Managing rating agents to ensure high-quality service and challenge excessive rateable values Stakeholder Engagement & Expertise Acting as a trusted estate management advisor to regional operations teams Delivering training and guidance to improve estate and leasehold understanding Supporting senior operational and estate leadership on all property-related matters Building effective working relationships with licensees to support business objectives Candidate Profile Essential RICS qualified with strong estate management experience within leisure, hospitality, retail, or multi-site property Proven track record of managing rent reviews, lease events, and estate compliance Strong commercial awareness with excellent negotiation and influencing skills Confident communicator able to challenge constructively and build credibility Highly organised, self-motivated, and comfortable working autonomously in a field-based role Good working knowledge of property law, compliance, and landlord & tenant matters Working Arrangements Field-based role, with head office attendance required only for specific meetings Why Apply? This is an opportunity to join a highly regarded leisure business in a senior estates role offering autonomy, variety, and real commercial impact across a sizeable UK estate.
Adecco are supporting a London Borough Council team in a service role as a Leasehold Advisor Job Title: Leasehold Advisor - Right to Buy Team Location: East London - Contract Type: Temporary - Working Pattern: Full Time - Hourly rate from: 22.13 - PAYE - Hourly rate to: 28.94 - Umbrella About Our Client: Our client, a London Borough Council, is seeking a Leasehold Advisor to join their Collections Team of Leasehold Services. They are committed to delivering excellent customer service and providing expert advice and information to leaseholders. The Right to Buy team administers the right to buy (RTB) process ensuring statutory time frames are adhered to, applicants are updated on the progress of their applications, and they carry out due diligence to protect public purse. The RTB team is made up as follows; -1 RTB Team Leader -4 RTB Officers -2 Support Officers Benefits & Perks: Competitive hourly rate Temporary contract with full-time working hours Convenient location with nearby parking and easy access to public transportation Responsibilities: Administer Right to Buy sales from first enquiry to completion of sale, according to legislation and within statutory timescales. Ensure all enquiries from leaseholders, solicitors, benefits agency and other sections are answered promptly and within statutory time scales to maintain a high level of customer care. Ensuring that Right to Buy customers are fully aware of the implications of buying and that home ownership is the right choice for them, that they are advised appropriately and protected from deferred sale companies and illegal lenders. Refer customers to internal and external financial advice services. Take responsibility for monitoring own workload ensuring that all timescales are met. Work at flexible times of the day, according to the needs of the service, including frequent evening consultation events and some weekend events. Attend Leaseholder Forums, estate surgeries and neighbourhood offices, and other meetings when required. Deal with complex and contentious correspondence, members' enquiries and Stage 1 complaints. Carry out unannounced tenancy audits visiting properties following receipt of RTB application - Protecting Council assets and public money and preventing fraud. Provide accurate advice on payment options and refer vulnerable leaseholders for additional support Advise contract administrators and consultants on consultation requirements Assist in disputed cases and supply documentation for legal proceedings Update work progress and contribute to the annual service improvement plan Take a proactive approach to professional development Essential Skills, Qualifications, and Experience: Ability to effectively respond to complaints and FOI requests Experience in resolving disputes with leaseholders and arranging compensation Strong customer service experience Accounts experience to produce estimates, accounts, and reports Experience in working collaboratively with colleagues and leaseholders to deliver improvements Understanding of leaseholders' liability and ability to calculate charges accurately Knowledge of regulations and lease terms for compliant consultation Excellent communication skills for engaging with leaseholders and briefing senior staff Ability to monitor and advise on scheme final account progress Up-to-date knowledge of relevant policies and legislation Desirable Skills, Qualifications, and Experience: Previous experience providing specialist advice and information to leaseholders Familiarity with Section 20 requirements Proven track record of professional development If you are an experienced Leasehold Advisor with a strong background in providing expert advice and excellent customer service, we encourage you to apply. Please note that only shortlisted candidates will be contacted. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
29/01/2025
Seasonal
Adecco are supporting a London Borough Council team in a service role as a Leasehold Advisor Job Title: Leasehold Advisor - Right to Buy Team Location: East London - Contract Type: Temporary - Working Pattern: Full Time - Hourly rate from: 22.13 - PAYE - Hourly rate to: 28.94 - Umbrella About Our Client: Our client, a London Borough Council, is seeking a Leasehold Advisor to join their Collections Team of Leasehold Services. They are committed to delivering excellent customer service and providing expert advice and information to leaseholders. The Right to Buy team administers the right to buy (RTB) process ensuring statutory time frames are adhered to, applicants are updated on the progress of their applications, and they carry out due diligence to protect public purse. The RTB team is made up as follows; -1 RTB Team Leader -4 RTB Officers -2 Support Officers Benefits & Perks: Competitive hourly rate Temporary contract with full-time working hours Convenient location with nearby parking and easy access to public transportation Responsibilities: Administer Right to Buy sales from first enquiry to completion of sale, according to legislation and within statutory timescales. Ensure all enquiries from leaseholders, solicitors, benefits agency and other sections are answered promptly and within statutory time scales to maintain a high level of customer care. Ensuring that Right to Buy customers are fully aware of the implications of buying and that home ownership is the right choice for them, that they are advised appropriately and protected from deferred sale companies and illegal lenders. Refer customers to internal and external financial advice services. Take responsibility for monitoring own workload ensuring that all timescales are met. Work at flexible times of the day, according to the needs of the service, including frequent evening consultation events and some weekend events. Attend Leaseholder Forums, estate surgeries and neighbourhood offices, and other meetings when required. Deal with complex and contentious correspondence, members' enquiries and Stage 1 complaints. Carry out unannounced tenancy audits visiting properties following receipt of RTB application - Protecting Council assets and public money and preventing fraud. Provide accurate advice on payment options and refer vulnerable leaseholders for additional support Advise contract administrators and consultants on consultation requirements Assist in disputed cases and supply documentation for legal proceedings Update work progress and contribute to the annual service improvement plan Take a proactive approach to professional development Essential Skills, Qualifications, and Experience: Ability to effectively respond to complaints and FOI requests Experience in resolving disputes with leaseholders and arranging compensation Strong customer service experience Accounts experience to produce estimates, accounts, and reports Experience in working collaboratively with colleagues and leaseholders to deliver improvements Understanding of leaseholders' liability and ability to calculate charges accurately Knowledge of regulations and lease terms for compliant consultation Excellent communication skills for engaging with leaseholders and briefing senior staff Ability to monitor and advise on scheme final account progress Up-to-date knowledge of relevant policies and legislation Desirable Skills, Qualifications, and Experience: Previous experience providing specialist advice and information to leaseholders Familiarity with Section 20 requirements Proven track record of professional development If you are an experienced Leasehold Advisor with a strong background in providing expert advice and excellent customer service, we encourage you to apply. Please note that only shortlisted candidates will be contacted. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
