Are you a Handyperson, seeking your next interim role in Bristol? My client has an immediate opportunity for a Handyperson, to join their Maintenance Team on an initial temporary basis. The successful applicant will play a key role in ensuring the property remains safe, secure, and well-maintained. Responsibilities: Carry out routine repairs and general maintenance tasks such as painting, cleaning, lock changes, mending of blinds and movement of furniture. Be the go-to person for urgent and emergency repairs, helping keep the premises in excellent condition for the people utilise the facilities. Conduct on-site assessments of repairs and report any unreported maintenance issues to the line manager. Specify and request materials and equipment through the line manager as needed. Requirements: Wide knowledge of all aspects of building maintenance, including basic carpentry & painting and decorating Awareness of Health and Safety and ability to work in compliance with key H&S requirements. To apply, please attach a copy of your CV
11/03/2026
Seasonal
Are you a Handyperson, seeking your next interim role in Bristol? My client has an immediate opportunity for a Handyperson, to join their Maintenance Team on an initial temporary basis. The successful applicant will play a key role in ensuring the property remains safe, secure, and well-maintained. Responsibilities: Carry out routine repairs and general maintenance tasks such as painting, cleaning, lock changes, mending of blinds and movement of furniture. Be the go-to person for urgent and emergency repairs, helping keep the premises in excellent condition for the people utilise the facilities. Conduct on-site assessments of repairs and report any unreported maintenance issues to the line manager. Specify and request materials and equipment through the line manager as needed. Requirements: Wide knowledge of all aspects of building maintenance, including basic carpentry & painting and decorating Awareness of Health and Safety and ability to work in compliance with key H&S requirements. To apply, please attach a copy of your CV
Interim Property Manager opportunity in Hertfordshire Your new company Excellent opportunity to join an established and well-reputed organisation in Hertfordshire as a temporary Property Manager. You will oversee a diverse portfolio, with a strong focus on residential property management. You will be joining an owner-managed business and will work within a small and friendly team. Your new role As the temporary Property Manager, you will manage day-to-day operations of the portfolio and oversee all aspects of Assured Shorthold Tenancies (ASTs), including renewals, compliance and tenancy progression. You will also be involved with coordinating maintenance, repairs and contractor management. Within this role, you will be the point of contact for tenant queries and conduct property inspections to ensure legal and regulatory compliance across the portfolio. This temporary contract has an expected duration of 1-3 months. What you'll need to succeed In order to be successful for this role you should have experience within residential property management and strong understanding of ASTs and relevant legislation. A driving licence and access to a vehicle is required for this role. Applicants who are able to start at short notice will be preferred. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
05/03/2026
Seasonal
Interim Property Manager opportunity in Hertfordshire Your new company Excellent opportunity to join an established and well-reputed organisation in Hertfordshire as a temporary Property Manager. You will oversee a diverse portfolio, with a strong focus on residential property management. You will be joining an owner-managed business and will work within a small and friendly team. Your new role As the temporary Property Manager, you will manage day-to-day operations of the portfolio and oversee all aspects of Assured Shorthold Tenancies (ASTs), including renewals, compliance and tenancy progression. You will also be involved with coordinating maintenance, repairs and contractor management. Within this role, you will be the point of contact for tenant queries and conduct property inspections to ensure legal and regulatory compliance across the portfolio. This temporary contract has an expected duration of 1-3 months. What you'll need to succeed In order to be successful for this role you should have experience within residential property management and strong understanding of ASTs and relevant legislation. A driving licence and access to a vehicle is required for this role. Applicants who are able to start at short notice will be preferred. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Service Delivery Manager - Interim Position with Leading Social Housing DLO Location: Bracknell (Hybrid - 3 days office, 2 days home) Rate: Negotiable Contract Type: Interim Reed is partnering with a leading social housing DLO to recruit an interim Service Delivery Manager. Based in Bracknell, this role offers a hybrid working model and presents a significant opportunity for a skilled professional to influence operations within the housing sector. Overall Responsibility: The Service Delivery Manager will report to the Head of Service Delivery and is responsible for managing the day-to-day delivery of all repairs and maintenance activities within the designated geographical area. This includes responsive repairs, voids, gas, and planned works & services. The role demands a proactive approach to maintaining and enhancing operational performance, ensuring the delivery of high-quality service to customers, and managing a team to achieve these goals. Key Responsibilities and Outcomes: Oversee the delivery of maintenance services, ensuring alignment with service specifications and targets. Plan, execute, control, and monitor daily operations to meet the objectives and performance measures outlined in the business plan. Manage Contract Managers, Supervisors, and Trade Operatives to ensure a high-performing service. Maintain risk registers and ensure compliance with health and safety practices. Develop the team through effective recruitment, training, and performance management. Handle complaints and resolve issues to enhance the organisation's reputation. Personal Competencies, Skills, Experience, and Knowledge: Proven management or senior management experience in a compatible business environment. Strong understanding of maintenance requirements for large-scale social landlord organisations. Knowledge of Registered Provider Regulatory framework. Excellent relationship-building skills with both internal and external stakeholders. Ability to analyse data and make informed decisions. Financial awareness with a focus on cost control and value addition. If you would like to be considered, please contact Mel
28/02/2026
Seasonal
Service Delivery Manager - Interim Position with Leading Social Housing DLO Location: Bracknell (Hybrid - 3 days office, 2 days home) Rate: Negotiable Contract Type: Interim Reed is partnering with a leading social housing DLO to recruit an interim Service Delivery Manager. Based in Bracknell, this role offers a hybrid working model and presents a significant opportunity for a skilled professional to influence operations within the housing sector. Overall Responsibility: The Service Delivery Manager will report to the Head of Service Delivery and is responsible for managing the day-to-day delivery of all repairs and maintenance activities within the designated geographical area. This includes responsive repairs, voids, gas, and planned works & services. The role demands a proactive approach to maintaining and enhancing operational performance, ensuring the delivery of high-quality service to customers, and managing a team to achieve these goals. Key Responsibilities and Outcomes: Oversee the delivery of maintenance services, ensuring alignment with service specifications and targets. Plan, execute, control, and monitor daily operations to meet the objectives and performance measures outlined in the business plan. Manage Contract Managers, Supervisors, and Trade Operatives to ensure a high-performing service. Maintain risk registers and ensure compliance with health and safety practices. Develop the team through effective recruitment, training, and performance management. Handle complaints and resolve issues to enhance the organisation's reputation. Personal Competencies, Skills, Experience, and Knowledge: Proven management or senior management experience in a compatible business environment. Strong understanding of maintenance requirements for large-scale social landlord organisations. Knowledge of Registered Provider Regulatory framework. Excellent relationship-building skills with both internal and external stakeholders. Ability to analyse data and make informed decisions. Financial awareness with a focus on cost control and value addition. If you would like to be considered, please contact Mel
I am currently working with one of my local authority clients who are looking to bring on board an Interim Repairs & Maintenance Lead, a senior operat ional manager responsible for overseeing four core housing maintenance workstreams: voids, disrepair, damp and mould, and day-to-day responsive repairs . The postholder drives performance, budget control, contractor management, and service quality across all four areas, ensuring statutory compliance (including health and safety and asbestos regulations) while delivering a customer-focused service. They manage complex cases, resolve escalated complaints, monitor KPIs, and use data to inform future investment and service improvements. This would be paid on a daily rate of (Apply online only) per day and the client would be looking to bring them on board for 6 months (with a strong likelihood of extension) . They are looking to interview ASAP, so if you are interested, please apply with your CV above.
23/02/2026
Contract
I am currently working with one of my local authority clients who are looking to bring on board an Interim Repairs & Maintenance Lead, a senior operat ional manager responsible for overseeing four core housing maintenance workstreams: voids, disrepair, damp and mould, and day-to-day responsive repairs . The postholder drives performance, budget control, contractor management, and service quality across all four areas, ensuring statutory compliance (including health and safety and asbestos regulations) while delivering a customer-focused service. They manage complex cases, resolve escalated complaints, monitor KPIs, and use data to inform future investment and service improvements. This would be paid on a daily rate of (Apply online only) per day and the client would be looking to bring them on board for 6 months (with a strong likelihood of extension) . They are looking to interview ASAP, so if you are interested, please apply with your CV above.
Interim Contract Manager Hourly rate: Very Competative Hourly Rate Location: Cornwall Length of Contract- 4-6 months A Housing Association client is seeking an experienced professional to provide temporary cover within their responsive repairs and maintenance function. This opportunity sits within the social housing sector and requires a confident individual who can oversee contract delivery, drive performance, and manage multiple stakeholders across various sites. The successful candidate will have strong people management experience and be able to manage contractors, surveyors and build a strong, collaborative team! Key Responsibilities Oversee day-to-day delivery of maintenance and improvement works to occupied housing stock Manage contractor performance across responsive and planned works programmes Provide leadership and guidance to Supervisors, Surveyors, and subcontractor teams Monitor productivity, quality standards, compliance, and health & safety performance Conduct property inspections, technical assessments, and H&S checks Handle escalated resident enquiries and resolve complaints effectively Build and maintain strong working relationships with clients and delivery partners Ensure adherence to contractual obligations, schedules of rates (SOR), and internal procedures Analyse performance data and produce reports to track KPIs and service standards Candidate Profile Background in construction, property maintenance, or a related discipline (qualification advantageous) Demonstrable experience managing maintenance or responsive repairs contracts Proven ability to lead and motivate teams across multiple sites Experience operating within structured processes, compliance frameworks, and performance-driven environments Strong knowledge of building construction and maintenance practices Familiarity with high-volume planned and reactive works programmes Understanding of Schedule of Rates (SOR) frameworks Confident IT user, including Microsoft Office systems Full UK driving licence required This role would suit a proactive and organised professional who thrives in a fast-paced environment and can balance operational delivery with strong stakeholder engagement. Call Ellie Benson on (phone number removed)/(phone number removed)
20/02/2026
Seasonal
Interim Contract Manager Hourly rate: Very Competative Hourly Rate Location: Cornwall Length of Contract- 4-6 months A Housing Association client is seeking an experienced professional to provide temporary cover within their responsive repairs and maintenance function. This opportunity sits within the social housing sector and requires a confident individual who can oversee contract delivery, drive performance, and manage multiple stakeholders across various sites. The successful candidate will have strong people management experience and be able to manage contractors, surveyors and build a strong, collaborative team! Key Responsibilities Oversee day-to-day delivery of maintenance and improvement works to occupied housing stock Manage contractor performance across responsive and planned works programmes Provide leadership and guidance to Supervisors, Surveyors, and subcontractor teams Monitor productivity, quality standards, compliance, and health & safety performance Conduct property inspections, technical assessments, and H&S checks Handle escalated resident enquiries and resolve complaints effectively Build and maintain strong working relationships with clients and delivery partners Ensure adherence to contractual obligations, schedules of rates (SOR), and internal procedures Analyse performance data and produce reports to track KPIs and service standards Candidate Profile Background in construction, property maintenance, or a related discipline (qualification advantageous) Demonstrable experience managing maintenance or responsive repairs contracts Proven ability to lead and motivate teams across multiple sites Experience operating within structured processes, compliance frameworks, and performance-driven environments Strong knowledge of building construction and maintenance practices Familiarity with high-volume planned and reactive works programmes Understanding of Schedule of Rates (SOR) frameworks Confident IT user, including Microsoft Office systems Full UK driving licence required This role would suit a proactive and organised professional who thrives in a fast-paced environment and can balance operational delivery with strong stakeholder engagement. Call Ellie Benson on (phone number removed)/(phone number removed)
Housing provider in Worcestershire currently requires an interim building surveyor for initially 6 months. Role purpose To support the delivery of a customer focused responsive repairs service in liaison with the Repairs Manager, across our housing stock, including the diagnosis of complex maintenance issues, including damp and mould, and attending site when required. Hybrid working 37 hours per week Intiially 6 months Mileage paid 35 - 40 an hour If you would like to discuss the role further please apply for the role and one of the property team will call you to discuss.
17/02/2026
Contract
Housing provider in Worcestershire currently requires an interim building surveyor for initially 6 months. Role purpose To support the delivery of a customer focused responsive repairs service in liaison with the Repairs Manager, across our housing stock, including the diagnosis of complex maintenance issues, including damp and mould, and attending site when required. Hybrid working 37 hours per week Intiially 6 months Mileage paid 35 - 40 an hour If you would like to discuss the role further please apply for the role and one of the property team will call you to discuss.
The organisation outsources all of its repairs and maintenance work and does not operate a Direct Labour Organisation (DLO). The primary contractor is Axis Europe , supported by a small number of medium-sized contractors. The Contracts Manager will primarily be responsible for post-inspections of contractor work , with a strong focus on mainstream reactive repairs . This includes ensuring that day-to-day repairs carried out in tenant's homes meet required quality standards, comply with specifications, and are completed within agreed time-frames. Key Details: Primary responsibility : Post-inspections of completed contractor work, with a clear focus on mainstream reactive repairs . Main contractor : Axis Europe, along with a few medium-sized providers. Working arrangement : Ideally 1 day per week on site , but this is flexible. The individual will be expected to manage their own workload and balance office-based and site-based working in line with operational needs and inspection requirements. Flexibility : Essential, particularly in scheduling and attending site inspections as needed.
26/08/2025
Contract
The organisation outsources all of its repairs and maintenance work and does not operate a Direct Labour Organisation (DLO). The primary contractor is Axis Europe , supported by a small number of medium-sized contractors. The Contracts Manager will primarily be responsible for post-inspections of contractor work , with a strong focus on mainstream reactive repairs . This includes ensuring that day-to-day repairs carried out in tenant's homes meet required quality standards, comply with specifications, and are completed within agreed time-frames. Key Details: Primary responsibility : Post-inspections of completed contractor work, with a clear focus on mainstream reactive repairs . Main contractor : Axis Europe, along with a few medium-sized providers. Working arrangement : Ideally 1 day per week on site , but this is flexible. The individual will be expected to manage their own workload and balance office-based and site-based working in line with operational needs and inspection requirements. Flexibility : Essential, particularly in scheduling and attending site inspections as needed.
Concept
Responsibility for the day to day management and supervision of mobile engineering team to ensure operational performance of contracts within designated region. Ensuring efficient and high standard of delivery of services within contractual KPI’s through the mobile engineering team, co-ordination with helpdesk. Develop mobile engineers while acting as the first point of escalation for Account/Contract Managers and Helpdesk.
Key elements to successfully carrying out the role will be:
A professional and friendly disposition.
Ability to work through a technical problem to resolution.
Ability to supervise and manage a team in delivering world class service to clients.
A good commercial understanding of both contracts and overall business requirements.
A ‘can do attitude’ ethos to ensure that all tasks within your team’s capabilities that can be achieved while on site are completed in a timely manner.
Key Responsibilities and Accountabilities
QSHE
My client is committed to the very highest standards with regards to all aspects of Quality, Safety, Health and the Environment. The holder of this role will need to respect these requirements and endeavour to meet these very high standards.
Statutory Compliance
Ensure all statutory requirements are met and that there are no exposures to health & safety issues as they relate to the role
Provide a safe and healthy working environment, ensuring compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements as required.
General
Ensure that engineering teams are appropriately supervised, and comply with contractual commitments, and site operating processes.
Comply and co-operate with any reasonable request made by the Company to allow it to fulfil its legal and moral duties in respect of health and safety matters.
Conduct tasks in a safe manner and follow the requirements of any instructions or safe systems of work provided.
Ensure awareness of site procedures in addition to my clients own, and that any contradiction is covered by assessment and permission prior to proceeding with any work.
Ensure any other employees and/or sub-contractors under their direction are instructed in relation to any safe systems of work.
Report any hazards which cannot be rectified immediately to the appropriate person for action and if necessary take immediate remedial action to temporarily safeguard against the risk of injury or damage.
Ensure all accidents, dangerous occurrences or near misses which occur in area of responsibility are reported via the AIR-Line system, investigated and recorded.
Ensure no new equipment or substances are brought onto Company premises or obtained for use in the field, before permission has been granted and any necessary assessments have been conducted.
Attend health and safety meetings as and when requested.
Ensure that all personal protective equipment is used, maintained and stored in the correct manner.
Ensure all equipment and facilities under their control are maintained in safe working order without risk to health.
Ensure all defective equipment or facilities are repaired or replaced where necessary and that these items are taken out of use until such time as the repair or replacement has been carried out.
Ensure compliance with all emergency arrangements communicated to you
Task Management
The Mobile Service Delivery Manager is expected to uphold the highest standards and professionalism in all aspects of their work. A keen eye for detail and can do attitude is essential to ensure that our Planned and Reactive maintenance are completed to the highest standards and with an excellent ‘First Time Fix’ ratio.
To co-ordinate and manage the operations of the regional engineering teams ensuring full utilisation of all resource including call out rotas, holidays and sickness.
Ensure that planned maintenance is carried out to all building plant, equipment and systems to meet and exceed expectations and agreed service level agreements.
Ensure that comprehensive maintenance records are kept utilising Concept, FSI Go and any other tool or system as may be in use from time to time
Ensure that adequate ‘stock’ of common spares is maintained as required to carry out routine tasks within the contracts.
Ensure additional spares are ordered in line with the company processes ensuring records are kept with associated Work Orders
Ensure timely closure of all WO’s (Planned and Reactive) ensuring all necessary details, records, receipts, certification, costs and hours are booked against the relevant tasks.
Supervise and support small installation works, repairs to building fabric, and handyman duties.
Training, Development and Qualifications
We care about the development of our Technical people and encourage them to learn and strive to become ‘capable of more’. We recognise increased skillsets and capabilities in key areas through additional payments for performing tasks that add value to our organisation
Act as mentor for Engineers in their Personal Development Plans.
Ensure that all qualifications required for the performance of the roles within the team are kept up to date at all times
Manage personnel files ensuring copies of any certificates of qualification are held within the personnel files as they may be required from time to time.
Complete any training deemed appropriate by the company including any on-line courses as well as those requiring physical attendance. These may include but not be limited to H&S, first aid, safe systems of work etc.
Agree with your line manager your personal goals and training requirements
Undertake the company appraisal process with your line manager annually with an interim 6 monthly review.
Undertake the company appraisal process with your team annually with an interim 6 monthly review.
Communication
Good, clear and timely communication is a key contributing factor to our success as a company both reputational and commercially.
Communicate promptly with the Helpdesk and contract management in all matters regarding the Work Order Process, including acceptance, attendance and completion of all tasks
Escalate via the Helpdesk or the Account Manager/ Director any issues that may arise that effect:
o A safe working environment
o Your ability to complete a task
o Your ability to perform your duties to the highest standards
o Issues or concerns about a team member
o Deficiencies in tools or equipment
o Any temporary fix that will need a re-visit
o Anything which you become aware of that will have an adverse effect on a Client
o Any issue which is detrimental to the good reputation of the company
Record Keeping
Ensure all relevant contractual documentation and paperwork is filed on the relevant platform (Concept or central drive) including but not limited to Task management, certification, invoices, quotes, and performance and Compliance information
Relationship Management
Develop and maintain excellent team relationships based on open and honest communication
Develop the team, coaching, mentoring and encouraging all team members
Act as Key Point of contact for all other managers concerning the delivery of work for the Clients or Client organisations
Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues
Personal Attributes
Adaptable to change
Commitment to my clients success
Flexible
Creative and effective reaction to operational issues
Good Team Player
Diligent and trusted to complete work to the highest standard
Person Specification
Qualifications
A suitable technical qualification commensurate with the role….
Experience
Technically qualified
Strong understanding of Technical Services Infrastructure.
Strong background in Technical Facilities Management with an electrical/ mechanical bias.
Minimum 3 years’ experience
Sound understanding of H&S, Environment, QA procedures, and experience of supervising and developing operational teams.
Broad knowledge of computerized FM and maintenance management systems.
Skills
Good level of IT skills – MS office and associated technical software.
Experience of supervising an engineering team to achieve the improvement in standards from Great to Brilliant.
Excellent verbal and written communication skills.
Ability to develop solutions to new problems as they arise, including effective planning and ‘win win’ solutions. Owning and maintaining issues, demonstrating management skills and capabilities.
Ability to influence and hold a position in a debate, commanding credibility and managing expectations attending contract client meetings representing his/her region.
An excellent team player and leader with the ability to “set the tone” for the team and drive all persons in a positive and proactive manner.
Attributes
• Proactive, flexible and willing attitude.
• Team player.
• Understands client’s business and drivers.
• Excellent communication skills at all levels.
Personal and Team
• Create, own and manage personal development plan.
• Maintain personal engineering knowledge in line with current standards and changing legislation.
• Manage all direct reports effectively in line with management responsibilities and HR policies and procedures.
• Ensure that adequately skilled and appropriate resources are available to meet the requirements for maintaining the relevant contracts.
• Able to work within a matrix management environment developing a team approach with all specialist support staff and direct reports as well as being able to contribute to overall team objectives.
• Effective communication.
• Manage Appraisal and Development program to include training and succession planning
09/09/2020
Permanent
Concept
Responsibility for the day to day management and supervision of mobile engineering team to ensure operational performance of contracts within designated region. Ensuring efficient and high standard of delivery of services within contractual KPI’s through the mobile engineering team, co-ordination with helpdesk. Develop mobile engineers while acting as the first point of escalation for Account/Contract Managers and Helpdesk.
Key elements to successfully carrying out the role will be:
A professional and friendly disposition.
Ability to work through a technical problem to resolution.
Ability to supervise and manage a team in delivering world class service to clients.
A good commercial understanding of both contracts and overall business requirements.
A ‘can do attitude’ ethos to ensure that all tasks within your team’s capabilities that can be achieved while on site are completed in a timely manner.
Key Responsibilities and Accountabilities
QSHE
My client is committed to the very highest standards with regards to all aspects of Quality, Safety, Health and the Environment. The holder of this role will need to respect these requirements and endeavour to meet these very high standards.
Statutory Compliance
Ensure all statutory requirements are met and that there are no exposures to health & safety issues as they relate to the role
Provide a safe and healthy working environment, ensuring compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements as required.
General
Ensure that engineering teams are appropriately supervised, and comply with contractual commitments, and site operating processes.
Comply and co-operate with any reasonable request made by the Company to allow it to fulfil its legal and moral duties in respect of health and safety matters.
Conduct tasks in a safe manner and follow the requirements of any instructions or safe systems of work provided.
Ensure awareness of site procedures in addition to my clients own, and that any contradiction is covered by assessment and permission prior to proceeding with any work.
Ensure any other employees and/or sub-contractors under their direction are instructed in relation to any safe systems of work.
Report any hazards which cannot be rectified immediately to the appropriate person for action and if necessary take immediate remedial action to temporarily safeguard against the risk of injury or damage.
Ensure all accidents, dangerous occurrences or near misses which occur in area of responsibility are reported via the AIR-Line system, investigated and recorded.
Ensure no new equipment or substances are brought onto Company premises or obtained for use in the field, before permission has been granted and any necessary assessments have been conducted.
Attend health and safety meetings as and when requested.
Ensure that all personal protective equipment is used, maintained and stored in the correct manner.
Ensure all equipment and facilities under their control are maintained in safe working order without risk to health.
Ensure all defective equipment or facilities are repaired or replaced where necessary and that these items are taken out of use until such time as the repair or replacement has been carried out.
Ensure compliance with all emergency arrangements communicated to you
Task Management
The Mobile Service Delivery Manager is expected to uphold the highest standards and professionalism in all aspects of their work. A keen eye for detail and can do attitude is essential to ensure that our Planned and Reactive maintenance are completed to the highest standards and with an excellent ‘First Time Fix’ ratio.
To co-ordinate and manage the operations of the regional engineering teams ensuring full utilisation of all resource including call out rotas, holidays and sickness.
Ensure that planned maintenance is carried out to all building plant, equipment and systems to meet and exceed expectations and agreed service level agreements.
Ensure that comprehensive maintenance records are kept utilising Concept, FSI Go and any other tool or system as may be in use from time to time
Ensure that adequate ‘stock’ of common spares is maintained as required to carry out routine tasks within the contracts.
Ensure additional spares are ordered in line with the company processes ensuring records are kept with associated Work Orders
Ensure timely closure of all WO’s (Planned and Reactive) ensuring all necessary details, records, receipts, certification, costs and hours are booked against the relevant tasks.
Supervise and support small installation works, repairs to building fabric, and handyman duties.
Training, Development and Qualifications
We care about the development of our Technical people and encourage them to learn and strive to become ‘capable of more’. We recognise increased skillsets and capabilities in key areas through additional payments for performing tasks that add value to our organisation
Act as mentor for Engineers in their Personal Development Plans.
Ensure that all qualifications required for the performance of the roles within the team are kept up to date at all times
Manage personnel files ensuring copies of any certificates of qualification are held within the personnel files as they may be required from time to time.
Complete any training deemed appropriate by the company including any on-line courses as well as those requiring physical attendance. These may include but not be limited to H&S, first aid, safe systems of work etc.
Agree with your line manager your personal goals and training requirements
Undertake the company appraisal process with your line manager annually with an interim 6 monthly review.
Undertake the company appraisal process with your team annually with an interim 6 monthly review.
Communication
Good, clear and timely communication is a key contributing factor to our success as a company both reputational and commercially.
Communicate promptly with the Helpdesk and contract management in all matters regarding the Work Order Process, including acceptance, attendance and completion of all tasks
Escalate via the Helpdesk or the Account Manager/ Director any issues that may arise that effect:
o A safe working environment
o Your ability to complete a task
o Your ability to perform your duties to the highest standards
o Issues or concerns about a team member
o Deficiencies in tools or equipment
o Any temporary fix that will need a re-visit
o Anything which you become aware of that will have an adverse effect on a Client
o Any issue which is detrimental to the good reputation of the company
Record Keeping
Ensure all relevant contractual documentation and paperwork is filed on the relevant platform (Concept or central drive) including but not limited to Task management, certification, invoices, quotes, and performance and Compliance information
Relationship Management
Develop and maintain excellent team relationships based on open and honest communication
Develop the team, coaching, mentoring and encouraging all team members
Act as Key Point of contact for all other managers concerning the delivery of work for the Clients or Client organisations
Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues
Personal Attributes
Adaptable to change
Commitment to my clients success
Flexible
Creative and effective reaction to operational issues
Good Team Player
Diligent and trusted to complete work to the highest standard
Person Specification
Qualifications
A suitable technical qualification commensurate with the role….
Experience
Technically qualified
Strong understanding of Technical Services Infrastructure.
Strong background in Technical Facilities Management with an electrical/ mechanical bias.
Minimum 3 years’ experience
Sound understanding of H&S, Environment, QA procedures, and experience of supervising and developing operational teams.
Broad knowledge of computerized FM and maintenance management systems.
Skills
Good level of IT skills – MS office and associated technical software.
Experience of supervising an engineering team to achieve the improvement in standards from Great to Brilliant.
Excellent verbal and written communication skills.
Ability to develop solutions to new problems as they arise, including effective planning and ‘win win’ solutions. Owning and maintaining issues, demonstrating management skills and capabilities.
Ability to influence and hold a position in a debate, commanding credibility and managing expectations attending contract client meetings representing his/her region.
An excellent team player and leader with the ability to “set the tone” for the team and drive all persons in a positive and proactive manner.
Attributes
• Proactive, flexible and willing attitude.
• Team player.
• Understands client’s business and drivers.
• Excellent communication skills at all levels.
Personal and Team
• Create, own and manage personal development plan.
• Maintain personal engineering knowledge in line with current standards and changing legislation.
• Manage all direct reports effectively in line with management responsibilities and HR policies and procedures.
• Ensure that adequately skilled and appropriate resources are available to meet the requirements for maintaining the relevant contracts.
• Able to work within a matrix management environment developing a team approach with all specialist support staff and direct reports as well as being able to contribute to overall team objectives.
• Effective communication.
• Manage Appraisal and Development program to include training and succession planning