Housing & Tenancy Support Coordinator Location: Poole Salary : £13,988 per annum Vacancy Type: Permanent, Part Time (20 hours per week) Are you passionate about supporting people to live independently and thrive in their homes? We re looking for a dedicated and proactive Housing & Tenancy Support Coordinator (known internally as Intensive Housing Management Coordinator) to join our Supported Living team. In this rewarding role, you ll play a vital part in creating safe, well-managed environments where customers particularly young people and individuals with disabilities can build independence and feel truly at home. You ll deliver high-quality housing management and frontline support services across our supported living schemes. You ll be at the heart of our services ensuring buildings are safe and well maintained, customer outcomes are front of mind, and individuals are supported to sustain their tenancies and reach their full potential. What You ll Be Doing Deliver day-to-day housing and building management across supported living schemes Carry out vital health & safety and compliance checks, including fire safety Support customers to maintain tenancies, build independence, and achieve positive outcomes Manage rent accounts, including income collection, direct debits, and supporting benefit claims Respond to customer queries, feedback, and complaints with a focus on excellent service Complete assessments, sign-ups, and tenancy processes for new and existing customers Work collaboratively with customers and partner agencies to develop housing plans and risk assessments Build strong partnerships with external stakeholders, including health, social care, and community organisations Identify and manage risks, including safeguarding concerns, ensuring compliance with all relevant policies Play a key role in maintaining occupancy levels and promoting available homes Participate in an out-of-hours on-call rota What We re Looking For We re looking for someone who is both compassionate and driven, with a commitment to delivering excellent services. Your experience and knowledge: Experience working in housing, ideally with vulnerable adults or supported living services Understanding of housing processes, benefits, and tenancy management Strong IT, numeracy, and administrative skills Your skills and attributes: A motivated self-starter who can manage their own workload effectively Excellent communication and interpersonal skills, able to adapt to different audiences Strong problem-solving skills with a practical, solution-focused mindset Passion for customer-focused services and co-production Ability to build effective relationships with colleagues, customers, and external partners Willingness to participate in an on-call rota Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
26/06/2026
Full time
Housing & Tenancy Support Coordinator Location: Poole Salary : £13,988 per annum Vacancy Type: Permanent, Part Time (20 hours per week) Are you passionate about supporting people to live independently and thrive in their homes? We re looking for a dedicated and proactive Housing & Tenancy Support Coordinator (known internally as Intensive Housing Management Coordinator) to join our Supported Living team. In this rewarding role, you ll play a vital part in creating safe, well-managed environments where customers particularly young people and individuals with disabilities can build independence and feel truly at home. You ll deliver high-quality housing management and frontline support services across our supported living schemes. You ll be at the heart of our services ensuring buildings are safe and well maintained, customer outcomes are front of mind, and individuals are supported to sustain their tenancies and reach their full potential. What You ll Be Doing Deliver day-to-day housing and building management across supported living schemes Carry out vital health & safety and compliance checks, including fire safety Support customers to maintain tenancies, build independence, and achieve positive outcomes Manage rent accounts, including income collection, direct debits, and supporting benefit claims Respond to customer queries, feedback, and complaints with a focus on excellent service Complete assessments, sign-ups, and tenancy processes for new and existing customers Work collaboratively with customers and partner agencies to develop housing plans and risk assessments Build strong partnerships with external stakeholders, including health, social care, and community organisations Identify and manage risks, including safeguarding concerns, ensuring compliance with all relevant policies Play a key role in maintaining occupancy levels and promoting available homes Participate in an out-of-hours on-call rota What We re Looking For We re looking for someone who is both compassionate and driven, with a commitment to delivering excellent services. Your experience and knowledge: Experience working in housing, ideally with vulnerable adults or supported living services Understanding of housing processes, benefits, and tenancy management Strong IT, numeracy, and administrative skills Your skills and attributes: A motivated self-starter who can manage their own workload effectively Excellent communication and interpersonal skills, able to adapt to different audiences Strong problem-solving skills with a practical, solution-focused mindset Passion for customer-focused services and co-production Ability to build effective relationships with colleagues, customers, and external partners Willingness to participate in an on-call rota Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
Independent Living Scheme Coordinator Manchester, Greater Manchester Permanent, Full Time (35 hours per week / Monday to Friday. Agile Working) Closing date: 10th July 2026. Interview location: Seymour Court, Harwood Road, Stockport SK4 3BG Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by providing intensive on scheme housing management and coordinate services to customers living in our schemes. You will ensure the provision of high-quality services, effective risk management, and full compliance with health and safety requirements; while overseeing repairs and planned works to ensure they are completed to a high standard. In this role, you will be responsible for: Property management: responsible for managing the scheme or schemes, coordinating services and contractors, coordinating day to day and planned maintenance, completing Health and Safety checks and building checks weekly. Voids: coordinating void inspections, agreeing and approving works, interviewing and assessing applicants, coordinating tenancy signup, scheme induction. Rents: liaising with Income Management Team to manage rent arrears, advise customers on charges, liaise on service charge setting. Customers: advise on all housing management, tenancy and rent queries, manage ASB and Safeguarding cases, complete Independent Living Assessments and coordinate all support and care services, coordinate referrals to and liaise with statutory and voluntary agencies such as GPs and Social Services. We need people who are: Experience of working with older people, and people with complex needs Exceptionally high standard of customer care and service Strong problem solving and decision-making skills Excellent communication, interpersonal and negotiation skills Knowledge of support needs and housing management requirements of older people living in an Independent Living housing environment Able to promote and maintain a positive can do attitude in all aspects of the post An enhanced DBS Disclosure check is required for this role and the ability to drive and have access to a car. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
26/06/2026
Full time
Independent Living Scheme Coordinator Manchester, Greater Manchester Permanent, Full Time (35 hours per week / Monday to Friday. Agile Working) Closing date: 10th July 2026. Interview location: Seymour Court, Harwood Road, Stockport SK4 3BG Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by providing intensive on scheme housing management and coordinate services to customers living in our schemes. You will ensure the provision of high-quality services, effective risk management, and full compliance with health and safety requirements; while overseeing repairs and planned works to ensure they are completed to a high standard. In this role, you will be responsible for: Property management: responsible for managing the scheme or schemes, coordinating services and contractors, coordinating day to day and planned maintenance, completing Health and Safety checks and building checks weekly. Voids: coordinating void inspections, agreeing and approving works, interviewing and assessing applicants, coordinating tenancy signup, scheme induction. Rents: liaising with Income Management Team to manage rent arrears, advise customers on charges, liaise on service charge setting. Customers: advise on all housing management, tenancy and rent queries, manage ASB and Safeguarding cases, complete Independent Living Assessments and coordinate all support and care services, coordinate referrals to and liaise with statutory and voluntary agencies such as GPs and Social Services. We need people who are: Experience of working with older people, and people with complex needs Exceptionally high standard of customer care and service Strong problem solving and decision-making skills Excellent communication, interpersonal and negotiation skills Knowledge of support needs and housing management requirements of older people living in an Independent Living housing environment Able to promote and maintain a positive can do attitude in all aspects of the post An enhanced DBS Disclosure check is required for this role and the ability to drive and have access to a car. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Senior Scheme Coordinator Manchester, Greater Manchester Permanent, Full Time (35 hours per week / Monday to Friday. Agile Working) Closing date: 10th July 2026. Interview location: Seymour Court, Harwood Road, Stockport SK4 3BG Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by providing intensive on scheme housing management and coordinate services to customers living in our schemes. You will ensure the provision of high-quality services, effective risk management, and full compliance with health and safety requirements; while overseeing repairs and planned works to ensure they are completed to a high standard. In this role, you will be responsible for: Based at one scheme, you will provide supervision, support and guidance to a team of Services Coordinators to six other independent living schemes. Monitoring a number of risk areas including safeguarding and lone working, managing risks around those areas, and taking preventative action to minimise risk of harm to vulnerable customers and colleagues. Anticipating Voids, taking responsibility for processing applications, coordinating void inspections, agreeing and approving works, interviewing and assessing applicants needs and managing multi agency assessments of need to prevent high risk referrals being housed without the appropriate support. Referring high risk applications to multi agency, coordinating tenancy signup, scheme induction and liaising with Services Coordinators to achieve this effectively across schemes. Rents: liaising with Rents Team to manage rent arrears, advise customers on charges, liaise on service charge setting. We need people who are: Able to promote and maintain a positive can do attitude in all aspects of the post Apply customer service skills effectively in all areas of work Approachable and assertive, able to act effectively and calmly in a crisis Excellent communication skills including support and guidance skills to team members Able to quickly build rapport with both internal and external stakeholders An understanding of professional boundaries Knowledge of support needs and housing management requirements of older people living in an Independent Living housing environment An enhanced DBS Disclosure check is required for this role and the ability to drive and have access to a car. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
26/06/2026
Full time
Senior Scheme Coordinator Manchester, Greater Manchester Permanent, Full Time (35 hours per week / Monday to Friday. Agile Working) Closing date: 10th July 2026. Interview location: Seymour Court, Harwood Road, Stockport SK4 3BG Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by providing intensive on scheme housing management and coordinate services to customers living in our schemes. You will ensure the provision of high-quality services, effective risk management, and full compliance with health and safety requirements; while overseeing repairs and planned works to ensure they are completed to a high standard. In this role, you will be responsible for: Based at one scheme, you will provide supervision, support and guidance to a team of Services Coordinators to six other independent living schemes. Monitoring a number of risk areas including safeguarding and lone working, managing risks around those areas, and taking preventative action to minimise risk of harm to vulnerable customers and colleagues. Anticipating Voids, taking responsibility for processing applications, coordinating void inspections, agreeing and approving works, interviewing and assessing applicants needs and managing multi agency assessments of need to prevent high risk referrals being housed without the appropriate support. Referring high risk applications to multi agency, coordinating tenancy signup, scheme induction and liaising with Services Coordinators to achieve this effectively across schemes. Rents: liaising with Rents Team to manage rent arrears, advise customers on charges, liaise on service charge setting. We need people who are: Able to promote and maintain a positive can do attitude in all aspects of the post Apply customer service skills effectively in all areas of work Approachable and assertive, able to act effectively and calmly in a crisis Excellent communication skills including support and guidance skills to team members Able to quickly build rapport with both internal and external stakeholders An understanding of professional boundaries Knowledge of support needs and housing management requirements of older people living in an Independent Living housing environment An enhanced DBS Disclosure check is required for this role and the ability to drive and have access to a car. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
