20 jobs found

I'm helping a well establised housing provider recruit for a Housing Officer position. Key Responsibilities Deliver an effective and customer-focused housing management and tenancy service. Manage rent arrears, including Housing Benefit and Universal Credit cases. Provide support around financial inclusion and debt management. Manage anti-social behaviour (ASB) cases and work towards effective resolutions. Support allocations and voids management, ensuring properties are managed efficiently. Build positive and professional relationships with residents and encourage effective tenancy engagement. Follow through legal and tenancy enforcement proceedings, including representing PRHA at court where required. Attend and contribute to external meetings with partners, agencies and community stakeholders. Act as a key point of contact for residents, providing advice, guidance and support. Work collaboratively with internal teams and external agencies to resolve tenancy and neighbourhood issues. Maintain accurate records and ensure all housing management activities comply with relevant legislation and organisational policies. About You We are looking for someone who can demonstrate: Proven experience in housing management or a closely related environment. Experience of legal proceedings, tenancy enforcement or transferable legal skills. Strong knowledge and practical experience of rent arrears and income management. Experience dealing with Housing Benefit and Universal Credit. Knowledge of financial inclusion and debt management. A good understanding of relevant housing legislation and tenancy law. Excellent customer service and communication skills. Strong organisation, time management and planning skills. The ability to manage a busy caseload and prioritise competing demands. Strong problem-solving, negotiation and influencing skills. The confidence to deal with challenging situations professionally and effectively. A proactive, approachable and resident-focused attitude. Please apply if intersted.

Housing Income Officer Location: Home based within the Northwest with occasional travel to our Manchester Office Salary : £34,550 per annum Vacancy Type: Permanent, Full Time (35 hours per week) Closing Date: 18th of September 2026 The Housing Income Officer is responsible for income and debt management services, supporting customers to sustain their tenancies and ensure GLH meets rental income performance expectations. The role is a key point of contact for customers and stakeholders and will work collaboratively with a range of internal and external stakeholders and key agencies in the delivery of an effective income services to all our tenants. The Housing Income Officer role is key to the operational delivery and management of financial controls making sure that everything we do is financially viable and sustainable in the management of our rental income. Manage Business Processes To be responsible for the monthly maintenance of rent accounts for new and existing tenants to include the monitoring and chasing of rental income from Tenants and third party providers. Ensure all rent accounts allocated are reviewed monthly and arrears are maintained at the lowest level possible. Raise rent refunds and write off requests to the Housing Income Team Leader. Keep Rental Debtors to balances under 30 days old, ensuring that proper processes are in place for re-invoicing and payment of those debtors. Ensure the accuracy of the rent accounts and resolve any issues that may occur. Strong Communication and Relationship Management Responsible for dealing with all tenant and former tenant queries which can include, rent payment, terms of tenancy, recovery of rent arrears and housing benefit queries ensuring that GLH policies and procedures are followed. Responsible for maintaining contact with tenant s representatives, Local Authorities, or other non-tenant income providers to ensure any rent arrears debts are cleared. Performance expectations Responsible for the review and proactive debt management to prevent or resolve income issues affecting rental accounts and arrears, liaising with various internal and external stakeholders including; Housing benefit departments, care providers, Tenants and Tenant representatives. Escalating issues to the Housing Income Team Leader where required. To manage the application process for all new and existing tenants when applying for Housing Benefit. To be the single point of contact for the tenant, their appointee or deputy when submitting the application for Housing Benefit and liaising with Housing Benefit prior to tenancy start to ensure the claim is processed smoothly. To respond to all queries and complete all forms in relation to Specialist Support Accommodation and queries surrounding Exempt and Managed categories of long-term accommodation. To ensure any shortfalls in rent are set up at tenancy start and monitored throughout the term of the tenancy. Person specification Essential Experience of debt management within Social Housing. Knowledge of Specialist Supported Housing and Housing Benefit Regimes. Experience of dealing with Exempt and Managed Housing Benefit claims. Understand rent account management processes. Build relationships internal and externally with stakeholders that will assist with income collection. Good time management skills with the ability to work with competing deadlines and under pressure. Good communication skills having the confidence to interact effectively with different people, face to face, over the phone and by email. Ability to deal sensitively with all enquiries and tenants queries. Ability to work as part of a team and to adapt and respond to change. Highly IT literate, with the ability to use a range of Housing Management and Accounting Systems. Experience of Income and Debt management credit control. Awareness of the Housing Sector and learning disability. Have knowledge and experience of dealing with all aspects of the Welfare Benefits System. To Apply If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please click apply to be redirected to our website to complete your application.

Our client is a growing housing provider operating across Swansea and the surrounding areas of South Wales. Following a recent organisational merger and systems integration, the organisation is continuing to develop and strengthen its housing service. With a significant programme of new-build homes coming forward, alongside an ongoing programme of vacant-property management, this is an exciting opportunity to join the team and play a key role in delivering high-quality housing services to local communities. About the Housing Officer: This is a generic housing management role, covering Swansea and surrounding areas. The successful candidate will manage a varied tenancy caseload and provide support across the full tenancy lifecycle, including tenancy management, tenant engagement, neighbourhood issues, property visits and tenancy sustainment. There will also be a strong focus on supporting the letting and occupation of new-build homes, as well as assisting with the wider vacant-property programme. However, this is not a purely lettings-focused position and will provide the opportunity to undertake a broad range of housing management responsibilities. The role is community-based and will require regular travel across Swansea and surrounding areas, alongside flexible hybrid working. Key Responsibilities of a Housing Officer: Manage a varied caseload of tenants and properties across Swansea and surrounding areas. Deliver generic tenancy and housing management services throughout the tenancy lifecycle. Manage lettings, allocations, sign-ups and tenant moves for new and vacant properties. Undertake tenancy and property visits, addressing issues proactively. Manage tenancy breaches, anti-social behaviour and neighbourhood issues. Support tenancy sustainment and work with tenants to resolve issues. Work closely with repairs, income, housing and other internal teams. Maintain accurate tenancy records and case management information. Manage your own workload, diary and travel effectively. Contribute to the ongoing development of the housing service. About You: Experience working as a Housing Officer, Tenancy Officer or in a similar social housing role. Good knowledge of generic tenancy and housing management. Experience managing a caseload and working directly with tenants. Understanding of tenancy legislation, policies and procedures. Previous lettings or allocations experience is desirable. Confident dealing with tenancy breaches, ASB and challenging situations. Strong communication and relationship-building skills. Organised and able to manage your own workload and diary. Comfortable travelling across Swansea and surrounding areas. Able to work independently while also contributing effectively as part of a wider team. Customer-focused, proactive and committed to delivering a high-quality housing service. Flexible and adaptable, with the ability to support a developing housing service. What's on Offer? 39,861 per annum Permanent position Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Varied generic Housing Officer role Community-based working across Swansea and surrounding areas Opportunity to work across new-build, lettings, voids and wider tenancy management If this Housing Officer role is of interest please apply or contact (url removed)

We are recruiting for a Housing Assistant to join the organisation on a 12-month fixed term contract . Working closely with the Housing Officers and wider housing team, you will provide day-to-day administrative and customer-focused support across a range of housing management activities. This is an excellent opportunity for someone with customer service experience within a social housing or housing environment who is looking to develop their career within housing. The role will involve acting as an important first point of contact for tenants, responding to queries and requests, maintaining accurate records and assisting Housing Officers with their caseloads and wider tenancy management responsibilities. You will have regular contact with tenants by telephone, email and other channels, helping to resolve queries where possible and ensuring more complex issues are appropriately referred to the relevant Housing Officer or internal team. The role will also provide exposure to a broad range of housing management activity, including tenancy management, lettings, property visits, tenancy sustainment and neighbourhood issues. Key Responsibilities of a Housing Assistant: Act as a key point of contact for tenants, responding to telephone, email and other housing-related enquiries. Provide a professional, helpful and customer-focused service to tenants. Assist Housing Officers with the day-to-day management of their tenancy caseloads. Support Housing Officers with tenancy management, tenancy sustainment and neighbourhood issues. Record and update tenant and tenancy information accurately on housing management systems. Assist with correspondence, casework, appointments and general housing administration. Support the management of tenancy breaches, ASB reports and other tenancy-related issues, escalating matters where appropriate. Assist with lettings, allocations, tenancy sign-ups and tenant moves. Liaise with repairs, income, housing and other internal teams to help resolve tenant queries. Follow up outstanding actions and ensure tenants receive appropriate updates. Assist Housing Officers with property and tenancy visits where required. Help maintain accurate case management information and records. Support the wider housing team with the delivery of new-build and vacant-property programmes. Manage competing priorities effectively and contribute to a responsive housing service. Work collaboratively with colleagues while also taking ownership of allocated tasks. About You: We are looking for someone who is customer-focused, organised and confident dealing with tenants , with previous experience in a social housing or housing-related environment. You will ideally have: Previous customer service experience within social housing, housing association or local authority housing . Experience dealing directly with customers or tenants by telephone, email or face-to-face. An understanding of housing services and the needs of social housing tenants. Experience providing administrative or casework support. Good communication and relationship-building skills. Confidence dealing with a range of tenant enquiries, including potentially challenging or sensitive situations. Good organisational skills and the ability to manage competing priorities. Strong attention to detail and accurate record-keeping skills. The ability to work effectively as part of a wider housing team. A proactive and positive approach to supporting colleagues and tenants. Good IT skills and confidence using housing management or case management systems. A willingness to learn and develop knowledge of tenancy management, housing policies and procedures. Previous experience working alongside Housing Officers or supporting a tenancy management team would be highly desirable. What's on Offer? Salary around 27,000 per annum 12-month fixed term contract Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Opportunity to gain valuable experience within a developing housing service Exposure to generic tenancy management, lettings, voids and tenancy sustainment Supportive role working closely with experienced Housing Officers Opportunity to develop your career within the social housing sector Community-based housing service across Swansea and surrounding areas If this Housing Assistant role is of interest, please apply or contact (url removed)

Income Officer Location : Chichester Salary : £32,700 Would you like to join Hyde as an Income Services Officer? The Income Services Officer, is key to supporting the prevention and recovery of rent arrears and other debts while helping customers sustain their homes through practical advice, early intervention and effective case management. What you ll be doing • Manage rent arrears and other debts across multiple tenure types, including current and former customers • Take ownership of customer accounts, working proactively to prevent arrears and reduce debt • Deliver a high?quality, customer?focused service through phone and digital channels • Support customers with money management, rent prioritisation and access to welfare benefits • Process payments, refunds and account requests in line with policies and procedures • Maintain accurate income and case management records, including clear action notes • Work collaboratively with the wider Income team and internal colleagues to support service delivery • Prepare legal documentation, attend court and support eviction processes where required • Help customers access additional financial support, including local authority and charitable funding • Follow safeguarding procedures, escalating concerns and making referrals as appropriate About you You ll bring experience in income collection, rent arrears or customer account management, alongside a supportive and resilient approach when working with customers in challenging circumstances. • Experience in income services, rent arrears, collections or a similar customer?focused role • Understanding of housing income, welfare benefits and affordability assessments • Experience managing customer accounts and complex casework • Knowledge of legal processes relating to rent arrears and possession (or willingness to learn) • Strong communication skills with the ability to handle sensitive conversations professionally Why join us? We own and manage 125,000 homes and are driven by a strong social purpose creating safe, affordable homes and thriving communities. You ll be part of a committed Income Services team, where your work will directly support customers to sustain their tenancies while protecting Hyde s income and services. Benefits • Excellent pension • Generous holiday allowance • Life assurance • Flexible benefits platform • Career development & learning support • Volunteering days • Hybrid working Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we re happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.

Resident Liaison Officer Tenant Liaison Social Housing Retrofit & Decarbonisation Temp to Perm Job Title: Resident Liaison Officer (RLO) Estate Retrofit Location: Erith Area, Kent (Local Estate Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) Contract Type: Temp to Perm (Immediate contract start with a seamless route to a permanent role) Hours: Monday to Friday, Standard Day Shift (37.5 40 hours per week) Mandatory Requirements: Prior RLO / Social Housing Experience & Full UK Driving Licence with Own Vehicle Are you a passionate, people-focused Resident Liaison Officer looking for an exciting new challenge on a major green housing initiative We are thrilled to be hiring a dedicated RLO to lead resident communications for a brand-new retrofit scheme transforming an estate in the Erith area! This is a fantastic Temp to Perm opportunity to join a forward-thinking, growing contractor making real, sustainable improvements to local social housing. In this role, you will be the absolute heartbeat of the project acting as the primary bridge between residents, site management, and specialist energy-efficiency trade teams during high-impact decarbonisation and fabric-first upgrades. Why You ll Love This Opportunity! Transformative Green Project: Play a key role in boosting energy efficiency, lowering carbon footprints, and helping local residents save on energy bills. Great Temp to Perm Pathway: Immediate income via weekly pay, transitioning seamlessly into a stable, long-term permanent role. Competitive Earnings: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) + holiday accrual. Supportive & Energetic Team: Join a dynamic site setup where tenant satisfaction, high standards, and team collaboration come first! Key Responsibilities: Community & Tenant Engagement: Act as the main face of the project, delivering introductory letters, conducting resident inductions, and explaining upcoming retrofit works (insulation, ventilation, heating upgrades). Survey Coordination & Choice Selections: Carry out pre-start home assessments, guide residents through choices where applicable, and record special access or vulnerability requirements. Access Management: Work hand-in-hand with site supervisors and sub-contractors to schedule property access, keeping installation programmes strictly on track. De-escalation & Issue Resolution: Proactively resolve resident concerns, manage access refusals with empathy, and address day-to-day queries on-site before they turn into formal complaints. Documentation & Handover: Maintain detailed communication logs, complete customer satisfaction surveys, and guide residents through final property sign-offs. What We Are Looking For: Proven RLO Experience: Demonstrable history working as an RLO or TLO in social housing (experience with retrofit, Decent Homes, or planned maintenance schemes is ideal). Driver: Must hold a Full UK Driving Licence and have access to your own reliable vehicle for daily travel across the Erith patch. People Person: Outstanding communication skills, high empathy, natural conflict-resolution abilities, and a upbeat, professional attitude. Organized Mindset: Ability to handle paperwork, update site logs, and manage daily schedules efficiently. How to Apply: If you re an experienced RLO ready to make a genuine impact on an exciting retrofit project in Erith, click APPLY NOW with your updated CV for immediate consideration!

We are seeking a proactive and customer-focused Housing Officer to join a London-based housing co-operative. The successful candidate will be responsible for managing a designated patch of properties, delivering high-quality housing management services, and ensuring residents receive excellent support. The role involves tenancy management, estate inspections, income collection, resident engagement, and partnership working to maintain sustainable tenancies and thriving communities. Working closely with residents, contractors, local authorities, and partner agencies, you will ensure high standards of housing management and customer service are delivered across the co-operative. Key Responsibilities Manage a designated patch of properties and act as the first point of contact for residents. Conduct tenancy sign-ups, reviews, audits, and end-of-tenancy procedures. Investigate tenancy breaches and take appropriate enforcement action where required. Manage rent arrears cases, agree repayment plans, and support income recovery. Investigate and resolve anti-social behaviour and neighbour disputes. Work with support agencies to sustain tenancies and safeguard vulnerable residents. Carry out estate inspections and report communal repairs or environmental issues. Monitor property and estate standards to ensure a safe and pleasant living environment. Promote resident engagement and support community initiatives. Maintain accurate records and ensure compliance with relevant policies and legislation. Person Specification Essential: Experience in a housing management, housing officer, or similar role. Knowledge of tenancy management, rent arrears, and anti-social behaviour casework. Strong communication, customer service, and problem-solving skills. Ability to manage a varied caseload and prioritise competing demands. Experience conducting home visits and working directly with residents. Good IT skills and experience working with Northgate. Desirable: Experience working within a housing co-operative, housing association, or social housing environment. Knowledge of housing legislation and tenancy enforcement processes. CIH qualification. This is an excellent opportunity for a housing professional who is passionate about delivering high-quality services and building positive relationships with residents in a community-focused housing co-operative.

Housing Officer West London Hybrid Working 9-Month Contract Are you an experienced Housing Officer looking for a long-term contract where you can genuinely make an impact? We're recruiting on behalf of a respected London housing provider for a Housing Officer to manage a diverse patch and deliver a first-class housing management service. This is a fantastic opportunity to join a supportive team in a well-established organisation committed to providing high-quality homes and services to its residents. This is a true generalist Housing Officer position, giving you exposure to the full tenancy lifecycle, including tenancy management, anti-social behaviour, income collection, lettings, allocations, tenancy sustainment and resident engagement. The Role As a Housing Officer, you'll be responsible for managing your own housing patch and delivering excellent customer-focused services to residents. Key responsibilities include: Tenancy Management Anti-Social Behaviour (ASB) Case Management Rent Arrears & Income Recovery Lettings & Allocations Tenancy Audits & Home Visits Mutual Exchanges & Transfers Resident Engagement Safeguarding & Tenancy Sustainment Estate Inspections Multi-Agency Working Supporting Vulnerable Residents You'll work closely with residents, local authorities and internal teams to ensure communities remain safe, sustainable and well managed. About You You'll have experience managing a housing patch and delivering excellent tenancy management services within a Housing Association or Local Authority. You'll be comfortable handling ASB, rent arrears, lettings and tenancy-related issues, while building strong relationships with residents and partner agencies. We're looking for someone who is organised, proactive and committed to delivering positive outcomes for both residents and communities. What's on Offer? 26 per hour 9-month contract Hybrid working arrangement from West London Supportive and collaborative team environment Opportunity to manage your own patch Immediate interviews available If you're an experienced Housing Officer looking for your next contract opportunity, we'd love to hear from you. Apply today with your CV for immediate consideration.

We are currently recruiting on behalf of a well-established housing association for an experienced Housing Officer to join their team on a temporary basis in Newton Abbot. This is an excellent opportunity for a confident housing professional with experience managing a general needs housing patch and providing a high-quality tenancy management service. The Role: As a Housing Officer, you will take responsibility for a defined patch of general needs properties, ensuring effective tenancy management and delivering a responsive, resident-focused service. You will be responsible for: Managing a general needs housing patch and maintaining regular contact with residents. Managing tenancy matters from sign-up through to tenancy sustainment and, where necessary, enforcement. Dealing with rent arrears, tenancy breaches and other tenancy-related issues. Investigating and managing anti-social behaviour and nuisance cases. Carrying out tenancy visits, inspections and property checks. Supporting vulnerable residents and identifying appropriate support or referral pathways. Working closely with internal teams including income, repairs, ASB, safeguarding and allocations. Liaising with local authorities, statutory agencies and external partners where required. Taking appropriate action to ensure properties and tenancies are managed effectively. Maintaining accurate records and ensuring casework is progressed within agreed timescales. Supporting the housing association's wider objectives around tenancy sustainment, resident satisfaction and neighbourhood management. About You: We are looking for someone who has previous experience working as a Housing Officer, Neighbourhood Officer, Tenancy Officer or similar role within social housing . You will ideally have: Experience managing a general needs housing patch. Strong knowledge of tenancy management and housing legislation. Experience dealing with rent arrears and tenancy breaches. Experience managing ASB cases and safeguarding concerns. Good knowledge of tenancy sustainment and supporting vulnerable residents. Strong communication and negotiation skills. The confidence to manage challenging conversations and take appropriate enforcement action. Excellent organisational and case-management skills. Experience working collaboratively with local authorities and other partner agencies. A full UK driving licence and access to a vehicle, as regular travel across the housing patch will be required. Working Arrangement: The role is based in Newton Abbot and offers a hybrid working arrangement , combining home working with office attendance, resident visits and other site-based duties. You will need to be comfortable travelling across the local housing stock and managing your own diary effectively. If this Housing Officer role is of interest, please apply or contact (url removed)

Penge Churches Housing Association (PCHA) is seeking an experienced and resident-focused Income Manager to lead its income management service. PCHA is a successful community-based housing association operating in and around the London boroughs of Bromley and Bexley. We own and manage approximately 700 homes, including properties managed through our partnership with the London Borough of Bromley. This is a permanent, part-time position working approximately 21 hours across three days per week. The working days are flexible and negotiable. Agile working is available, with offices located in Penge and Bexley. Reporting to the Head of Resident Services, you will manage two Income Recovery Officers and lead the delivery of a proactive, responsive and supportive income management service. You will be responsible for maximising income, reducing arrears and improving collection performance while supporting residents to sustain their tenancies. You will oversee the management of current and former tenant arrears, service charges, recharges and other sundry debts. You will monitor performance against agreed targets, analyse arrears trends and introduce appropriate interventions to protect PCHA's income streams. The role includes managing complex arrears cases and overseeing matters requiring legal action. You will prepare cases for court, work with legal representatives and ensure that all recovery action is lawful, proportionate and consistent with PCHA's policies and procedures. You will provide expert guidance on income recovery, welfare benefits and income maximisation. You must be able to balance firm but fair rent recovery with an understanding of financial hardship, vulnerability and tenancy sustainment. As Income Manager, you will lead, support and motivate the Income Team. This will include providing clear direction, holding regular one-to-one meetings, completing performance reviews and supporting staff development. You will create a positive and accountable team culture while addressing performance concerns appropriately. You will use performance data and resident insight to identify risks, improve services and support informed decision-making. You will maintain accurate records, monitor income-related KPIs and produce clear and concise reports for senior management. The postholder will respond professionally to complaints and service issues, ensuring compliance with the Housing Ombudsman's Complaint Handling Code. You will identify lessons from complaints and use these to improve policies, procedures and service delivery. Other responsibilities include administering PCHA's hardship fund, building effective relationships with internal and external partners, improving income recovery systems and supporting the Head of Resident Services with policy and procedure reviews. The successful candidate will have recent income management experience within social housing and up-to-date knowledge of housing legislation, welfare benefits and income recovery best practice. You will need previous staff management experience and a demonstrable track record of improving rent collection, reducing arrears or strengthening team performance. Experience managing complex cases involving court, possession or other legal action is essential. Strong Excel, data analysis and reporting skills are required, together with experience using housing or property management systems. You must have excellent communication, organisation and relationship-building skills and be confident handling challenging situations. You should be able to work independently, manage competing priorities and take a professional, positive and non-judgemental approach to residents. A relevant degree or equivalent professional experience is required. A CIH Level 4 qualification or another relevant professional qualification would be desirable. A full UK driving licence and access to a vehicle are required. Benefits include: Salary of circa 50,000 full-time equivalent Flexible part-time hours Agile working across Penge, Bexley and home 25 days' annual leave plus public holidays, pro rata Two additional days at Christmas 10% employer pension contribution Salary sacrifice scheme Ability to buy or sell annual leave Employee Assistance Programme Contribution towards professional subscriptions and development HSF Health Plan with Perkbox rewards Applicants must submit a CV and supporting statement explaining how they meet the person specification and why they are interested in joining PCHA. CV-only applications will not be accepted. The combined CV and supporting statement must not exceed eight pages and must use a minimum font size of 12. Application deadline: 9am on Monday 14 September 2026.

Housing Officer Location: Cambridge office, with the opportunity for hybrid working Salary: £37,449.68 per year + car allowance: £1,850 per year Contract: Permanent Full-time Hours: 37 hours per week Are you passionate about helping customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods? This is a fantastic opportunity for an experienced and customer-focused Housing Officer to play a key role in delivering good quality housing management services while positively impacting the lives of our customers. You will join our customer-facing Housing Team, working directly with customers and partners to deliver practical support, resolve issues early and make a positive difference across our communities. About us Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is To provide good quality homes and services in Greater Cambridge that people value . Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service. About the role As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will work closely with customers, colleagues and external partners to sustain tenancies, build positive landlord and customer relationships, and resolve a varied caseload in a fair, practical and customer-focused way. Through this work, you will help maintain thriving communities, address issues early and support excellent service delivery. What you ll be doing Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Work with local authorities, police, community organisations, support agencies and other stakeholders to address local issues, safeguard customers and support customer wellbeing. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies. Support access to homes for compliance with mandatory safety checks including taking legal action where necessary. Manage customer feedback in line with policy, focusing on first contact resolution, learning from feedback and improving services. Maintain accurate records, meet performance targets and contribute to wider service improvement projects. About you We are looking for someone with social housing, housing management or relevant community-based experience who can build trust, manage a varied workload and respond calmly and effectively to a wide range of tenancy, customer wellbeing and neighbourhood issues. To succeed in this role, you ll need: Experience of delivering high-quality, customer-facing housing management, estate management or income management services Strong interpersonal skills, with excellent communication, active listening and the ability to adapt your approach to different customers and situations Awareness of tenancy sustainment, safeguarding, domestic abuse, anti-social behaviour, financial hardship and the support needs of customers with a range of vulnerabilities A practical, evidence-based approach to problem solving, risk management and decision-making The ability to work collaboratively with colleagues, customers and external partners to achieve positive outcomes Good digital skills, including Microsoft Office and the ability to use housing systems and mobile devices effectively Hold CIH Level 3 or a willingness to work towards CIH Level 3 Housing qualification. GCSEs in English and Maths, or equivalent A full current driving licence and access to your own vehicle. Why join us? We ve held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. What we offer you 28 days annual leave, excluding bank holidays Option to buy or sell up to 5 days annual leave Private health insurance Employee discount scheme Defined contribution pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus more when you join! How to apply To apply, please submit your CV and a supporting statement (maximum of 1 page) explaining how your skills, knowledge and experience meet the requirements of the role and align with our values, the job description and person specification. We are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process. We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria. If you re passionate about helping customers succeed in their homes and want to make a positive difference in local communities, we d love to hear from you. Please read the attached Job Description and Person Specification before applying. Please note that Enhanced DBS clearance is required for this role. We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria. If you want to know anything more about the role, please contact Allison Blunt. Inclusion and Diversity We welcome applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace. All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010. We are committed to ensuring a fair, inclusive and accessible recruitment process for everyone and welcome discussions about flexible working arrangements. We welcome discussions regarding reasonable adjustments at any stage of the recruitment process. Data Protection & Privacy We process personal data in line with UK GDPR and the Data Protection Act 2018. Your information will be used only for recruitment and employment purposes, stored securely and retained only as long as necessary. Further details about how we handle personal data, including your rights, are available in our Privacy Policy.

A fantastic opportunity has emerged for a Housing Officer to join one of Adecco Public Sector's most improved Housing Association clients in a temporary post, covering for some absences in their team. The post holder will be working hybridly from our client's North London office and expected to own a patch of approximately (Apply online only) units which will include shared ownership and mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch locally in North London (e.g Enfield, Barnet, Waltham Forest & Haringey), this is a full time post (37.5 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Delivering a customer-focused neighbourhood management service across a defined area. Conducting inspections to maintain property standards and safety. Managing tenancy breaches, including Anti-Social Behaviour (ASB), in line with policies. Performing tenancy audits to ensure all tenant details are current and accurate. Collaborating with external agencies to provide the best support for our tenants. Assisting with rent collection and arrears management in partnership with our Income Team. Engaging with tenants to enhance their living experience and address their needs. Voids monitoring and control Please note, a car driver/owner is essential for this role due to the size and geographical area of your patch. Expertise in tenancy management would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in mid/late August 2026.

Income Management Team Leader Our client, a forward-thinking organisation in the housing sector, is seeking an experienced Income Management Team Leader to join their dynamic Customer Services division on a temporary basis for 3 months, in Irvine. This is an exciting opportunity to lead and develop a team of Income Collection Officers and Early Intervention Officers, ensuring the delivery of high-quality customer service and effective debt recovery strategies. Key Responsibilities: Lead, motivate, and develop the Income Collection Team to achieve outstanding performance. Collaborate with HR and Customer Services to recruit, induct, and train staff effectively. Ensure timely and effective interventions in line with policies, working closely with Housing Services. Proactively manage team performance, ensuring adherence to targets and service level agreements. Resolve complaints and dissatisfaction at the first point of contact, promoting a customer-centric approach. Serve as a subject matter expert for Income Collection, providing guidance to the team. Analyse performance data to identify improvements and escalate findings as necessary. Maintain strong relationships with internal and external stakeholders to address issues collaboratively. Person Specification: Essential Skills: Proven experience in managing teams within a housing environment or debt collection call centre. Strong ability to motivate teams and manage performance effectively. In-depth knowledge of social housing legislation, income collection, and welfare reform. Results-driven with excellent analytical skills to provide meaningful insights. Exceptional customer-focused communication skills, both written and verbal. Attention to detail, with the ability to thrive under pressure and meet deadlines. Desirable Skills: Familiarity with housing management and income collection ICT systems. If you are passionate about leading a team to deliver exceptional service and drive performance, this role offers a fantastic opportunity to make a significant impact in the housing sector. Interested candidates are encouraged to apply for this temporary position and contribute to shaping the future of income management. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are recruiting an experienced Rents Finance Officer to join Moat's Accounting Services team on a temporary rolling contract. The successful candidate will maintain the rent accounting system, ensuring tenant, property and financial information remains complete, current and accurate. This is a finance-focused position requiring practical rent accounting, transaction processing and reconciliation experience. Key Responsibilities Process transactions and automatic payment files to tenant rent accounts accurately and promptly. Maintain payment types and posting references within the housing management system. Post cash-book rent items and retain appropriate supporting records. Reconcile nominal ledger control accounts against transactions posted within the housing management system. Identify, investigate and resolve rent-account or ledger discrepancies. Raise the rent debit and reconcile postings against expected charges. Process dishonoured Direct Debit adjustments and issue notifications to tenants or Income Recovery. Update tenant and property accounts following tenant movements. Process account changes for new properties and property disposals. Support transactions involving staircasing, Social HomeBuy, Right to Buy, Right to Acquire and stock disposals. Respond professionally to rent-related enquiries from tenants, colleagues and internal stakeholders. Provide cover for producing sales invoices when required. Index documents accurately within the document management system. Maintain complete records and audit trails for transactions and adjustments. Manage information in accordance with data governance requirements, legislation and organisational procedures. Essential Requirements Previous experience as a Rents Finance Officer, Rent Accounting Officer, Housing Finance Officer or in a similar role. Practical experience maintaining tenant rent accounts. Strong Microsoft Excel skills. Experience processing financial transactions accurately. Experience using financial databases, ledgers or housing management systems. Knowledge of cash-book postings and financial reconciliations. Understanding of nominal ledger control accounts. Strong numeracy, analytical and problem-solving skills. Excellent attention to detail and record-keeping abilities. Ability to manage competing deadlines while maintaining accuracy. Good written and verbal communication skills. Desirable Requirements Previous experience using ActiveH or Active Housing. Experience working within social housing, a housing association or local authority. Experience raising and reconciling rent debits. Experience processing dishonoured Direct Debits. Knowledge of tenant movements, new properties and property disposals. Exposure to staircasing, Social HomeBuy, Right to Buy or Right to Acquire transactions. Experience producing sales invoices or using document management systems. About You You will be a numerate, organised and detail-focused rents finance professional who can work effectively within a busy accounting environment. You should be comfortable processing tenant transactions, completing reconciliations, investigating discrepancies and handling financial information accurately. Strong Excel skills are essential, while ActiveH and social housing experience would be highly advantageous. Contract Information This is a temporary rolling contract while Moat recruits for a permanent Rents Finance Team Leader. The rate, hours, location, working pattern and exact start date are being confirmed and will be discussed with suitable applicants before submission. How to Apply Please apply with an up-to-date CV demonstrating your rents finance, tenant-account, Excel, systems and reconciliation experience. Suitable candidates will be contacted to discuss their experience, availability and requirements before submission.

Eden Brown are seeking a highly efficient Independent Living Officer on a 2 month contract situated in North Manchester This will involve covering a Sheltered Scheme in North Manchester The role as Sheltered Manager will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.

Marks Consulting Partners are currently looking for a Tenancy Sustainment Officer to work with one of our Housing Association clients in London. What the Job Will be doing Managing a caseload of vulnerable residents, providing intensive tenancy sustainment support to prevent tenancy failure. Completing holistic needs assessments, home visits, risk assessments and personalised support plans. Providing specialist advice on Universal Credit, Housing Benefit, Discretionary Housing Payments, Household Support Fund and other welfare benefits. Supporting residents with benefit applications, appeals, mandatory reconsiderations and income maximisation. Working proactively with residents experiencing financial hardship, helping them access grants, charitable funding and debt advice. Identifying safeguarding concerns and making referrals to Social Care and specialist support agencies where appropriate. Working closely with Housing Officers, Income Officers and external organisations to deliver joined-up support. Supporting residents to develop independent living skills and improve long-term tenancy sustainability. Chairing multi-agency meetings and coordinating support plans for complex cases. Maintaining accurate case records, support plans and performance information using housing management systems. Promoting employment, training and financial inclusion opportunities to residents. Supporting service improvements and contributing towards resident satisfaction and tenancy sustainment targets. Responding to complaints and delivering a high-quality, resident-focused service. What You Will Need Experience working as a Tenancy Sustainment Officer, Welfare Benefits Adviser, Income Maximisation Officer or in a similar resident support role. Strong knowledge of Universal Credit, Housing Benefit, welfare reform and income maximisation. Experience supporting vulnerable residents with complex housing, financial or welfare needs. Experience carrying out home visits, needs assessments and developing support plans. Good understanding of safeguarding, tenancy sustainment and homelessness prevention. Experience working collaboratively with local authorities, health services and external support agencies. Strong communication and relationship-building skills with the ability to engage residents from diverse backgrounds. Experience managing a busy caseload and maintaining detailed case records.

We are currently recruiting on behalf of our client, a well-established housing association committed to providing high-quality, customer-focused housing management services across Cambridgeshire. This is a varied, customer-facing role where you will take ownership of a broad range of tenancy matters, including tenancy management, rent and income collection, anti-social behaviour and resident support. You will be expected to maintain a visible presence within the local community and work closely with residents to resolve issues effectively. Key Responsibilities of a Housing Officer: Manage a designated housing patch of properties. Deliver a comprehensive and proactive generic housing management service. Manage tenancy matters from initial enquiry through to resolution. Monitor and manage rent arrears and income collection. Investigate and manage anti-social behaviour cases. Visit residents in their homes and provide appropriate support and advice. Maintain a visible presence across the local community. Identify tenancy breaches and take appropriate action in line with policies and procedures. Work collaboratively with internal teams and external agencies where required. Maintain accurate records and complete all associated housing management administration. Manage a varied caseload effectively, prioritising urgent and complex matters. Build positive relationships with residents and promote sustainable tenancies. Attend meetings, inspections and other appointments across the Cambridgeshire area. About You: Previous experience working as a Housing Officer within a housing association. Strong knowledge and practical experience of generic housing management. Experience managing rent arrears and income collection. Experience handling anti-social behaviour cases. Good knowledge of tenancy management and relevant housing legislation. Experience managing a substantial housing patch and a varied caseload. Excellent communication and customer service skills. The confidence to deal with challenging situations and difficult conversations. Strong organisational skills and the ability to manage competing priorities. A proactive, solutions-focused approach to housing management. The ability to work independently while contributing effectively to a wider team. The ability and willingness to travel regularly throughout Cambridgeshire. Working Arrangements The role offers a degree of hybrid working, with some desk-based duties able to be completed remotely. However, due to the customer-facing nature of the position, you will be expected to work within the local patch and/or office for approximately three to four days per week, depending on operational requirements. Why Apply? This is an excellent opportunity for an experienced Housing Officer to join a customer-focused organisation where you will have genuine ownership of your patch and the opportunity to make a positive difference to residents. If you are an experienced Housing Officer looking for a temporary opportunity in Cambridgeshire, we would be keen to hear from you.

A well-established housing provider is seeking an experienced and proactive Housing Officer to join their team on an initial 3-month interim contract , with the potential for the position to become permanent. Working Pattern: 5 days per week on-site Contract: 3 months initially, with potential to become permanent Rate: 22 - 23 per hour Driving Requirement: Full UK driving licence and access to a vehicle Portfolio: 500+ properties across London The successful candidate will take responsibility for managing a substantial portfolio of 500+ properties across London , delivering a high-quality tenancy management service while supporting the wider housing team. This is a hands-on role requiring strong knowledge of tenancy management, income recovery, voids, nominations and neighbourhood management. You will also be expected to act as a positive role model and source of support to other housing staff , sharing knowledge, promoting good practice and helping to maintain high standards across the service. Key Responsibilities Manage a portfolio of 500+ residential properties across London , ensuring effective tenancy and neighbourhood management. Take full responsibility for the day-to-day management of tenancies, from tenancy commencement through to tenancy termination. Provide professional and proactive advice to residents on tenancy matters, housing management issues and service requests. Manage rent arrears and income recovery , taking appropriate action to maximise rental income and minimise arrears. Identify early warning signs of tenancy failure and implement appropriate interventions to sustain tenancies. Manage void properties , working closely with repairs and other internal teams to minimise void periods and ensure properties are returned to lettable standard. Manage nominations and lettings , ensuring properties are allocated appropriately and in accordance with relevant policies and procedures. Conduct tenancy visits, inspections and neighbourhood visits across the London portfolio. Investigate and resolve tenancy breaches, anti-social behaviour, unauthorised occupation and other tenancy management issues. Work collaboratively with residents, local authorities, contractors and partner agencies to resolve complex housing matters. Maintain accurate and comprehensive records on housing management systems, ensuring cases and actions are fully documented. Monitor outstanding actions and proactively progress cases through to resolution. Provide a visible and customer-focused housing management service across the organisation's housing stock. Support the identification and resolution of recurring housing management issues and contribute to continuous service improvement. Act as a role model for housing staff , providing guidance, knowledge sharing and practical support to colleagues. Promote consistency, professionalism and best practice across the housing service. Support colleagues with complex tenancy cases and provide advice on appropriate housing management interventions. Work collaboratively with senior management to achieve key housing performance targets and service objectives. Ensure all activities comply with relevant housing legislation, regulatory requirements, organisational policies and procedures. Travel regularly across London to undertake property visits, resident meetings, inspections and other operational duties. Essential Experience Proven experience working as a Housing Officer, Tenancy Manager, Neighbourhood Officer or similar housing management professional . Strong experience managing a substantial residential housing portfolio, ideally 500+ properties . Comprehensive knowledge of tenancy management and housing management procedures . Practical experience of income recovery, rent arrears and tenancy sustainment . Experience managing voids and lettings . Experience of nominations and allocations within social housing. Strong understanding of tenancy enforcement, tenancy breaches and housing-related case management. Experience working within a housing association, local authority or social housing environment . Ability to manage competing priorities and a high-volume caseload effectively. Strong communication, negotiation and interpersonal skills. Ability to work independently while contributing effectively to a wider housing team. Demonstrable ability to support, mentor and act as a role model to other housing professionals . Full UK driving licence and access to a vehicle. Willingness and ability to work 5 days per week on-site and travel across London as required. APPLY NOW for the Housing Officer role.

Your new company An exciting opportunity has arisen for an experienced Housing Officer to join a well-established Housing Association in the Highlands on a temporary basis. Based within the Income Team, this role offers the chance to make a real difference by supporting tenants and helping to sustain successful tenancies across a diverse housing portfolio.This is an immediate requirement, with the assignment expected to run until at least October, with strong potential for extension. Your new role Managing a patch of tenants and providing a high-quality housing management service. Supporting tenants with rent accounts and maximising income collection. Monitoring rent arrears and taking appropriate action in line with policies and procedures. Advising tenants on payment options, benefits, and financial support available. Building positive relationships with tenants and delivering excellent customer service. Working closely with internal teams and external agencies to sustain tenancies and achieve positive outcomes. Maintaining accurate records and case files. Ensuring compliance with relevant housing legislation and best practice. What you'll need to succeed Previous experience within a Housing Officer, Income Officer, Tenancy Officer or similar social housing role. Experience managing rent arrears, tenancy-related issues, or income recovery caseloads. Strong communication and relationship-building skills. The ability to manage a varied workload and prioritise effectively. Excellent organisational and administrative skills. A customer-focused approach and a commitment to delivering high-quality services. What you'll get in return Immediate start. Opportunity to work with a respected social housing organisation. Flexible base at either Inverness or Invergordon. Potential for contract extension. Supportive and collaborative team environment. What you need to do now If you have social housing experience and are available at short notice, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

37 hours per week / permanent / Monday - Thursday 9am - 5pm; Friday 9am - 4.30pm / Based onsite in Hove, this role also involves regular weekly visits to our properties across Sussex. To support this travel, you will need a full UK driving licence and access to a vehicle. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. We are seeking a proactive, tenant-focused Housing and Compliance Officer to deliver high-quality housing management and property compliance services across our Sussex properties. Reporting to the Income and Property Manager and working as part of the Asset Management Team, you will play a key role in ensuring our general needs properties are well-managed, compliant with all relevant regulations, and provide safe, secure homes for our residents. This role combines housing management responsibilities with oversight of property compliance, requiring strong organisational skills, attention to detail, and a commitment to excellent customer service. The role involves overseeing tenants throughout their housing journey, conducting home visits, managing tenancy matters, coordinating repairs, and ensuring properties remain safe, compliant, and meet the Decent Homes Standard. You will work closely with tenants, contractors, and internal teams to maintain excellent housing services, manage compliance programmes, address damp and mould cases, and ensure adherence to housing regulations and safety standards. You will also play a key role in safeguarding tenant safety, monitoring contractor performance, supporting income collection, responding to complaints, and championing tenant voice to drive service improvements. Key areas of responsibility: Housing and tenancy management Resident engagement and support Repairs and maintenance coordination Property compliance and health and safety Damp, mould and disrepair case management Contractor and supplier management Income collection and tenancy enforcement Customer service and complaint resolution Please also download the job profile (below), which includes the full role description and person specification. This is an excellent opportunity for a housing professional with experience in housing management, property compliance, and health and safety. You'll be passionate about delivering high-quality, customer-focused services that make a tangible difference to people's lives and help ensure residents have safe, secure, and well-maintained homes. Qualifications, Knowledge and Experience A minimum of a CIH Level 3 qualification in Housing, Housing Maintenance, Asset Management, Letting and Managing Residential Property, or Housing Practice/Services (desirable) We will also consider candidates who can demonstrate significant relevant experience in property compliance, building safety, or health and safety, or who hold a recognised City & Guilds, IOSH, or NEBOSH qualification Awareness of the Housing Health and Safety Rating System (HHSRS), or a willingness to develop expertise in this area, to support YMCA DLG's commitment to providing safe, compliant, and high-quality homes Significant experience within the social housing sector, ideally in housing management, resident engagement, or customer-focused service delivery roles Experience working for a Registered Provider, housing association, local authority, or other social housing organisation Demonstrable experience of working within a regulated housing environment, delivering housing management and property compliance services while building positive relationships with residents and stakeholders Experience supporting tenancy-related processes, including starter and continuation documentation, to help residents sustain successful tenancies Experience of working within a psychologically informed environment and applying trauma-informed approaches is desirable; training can be provided Strong experience in auditing, data collection, record management, and maintaining accurate housing management systems Experience coordinating and monitoring contractors to ensure works are delivered safely, efficiently, and to the required standard Proven ability to engage effectively with residents, contractors, local authority departments, partner agencies, and regulatory bodies Experience of income collection, tenancy sustainment, and arrears management within a social housing setting Good working knowledge of housing legislation and statutory compliance requirements, including fire safety, gas safety, electrical safety, water safety, and resident access arrangements for compliance works Ability to identify, promote, and embed best practice across teams and services CLOSING DATE: Wednesday 16 September at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children's and Adults' Barred Lists) as well as comprehensive reference and activity checks.