9 jobs found

Income Officer Location : London Bridge Part time role (30.5 hours a week - Tue to Fri 8:30 am - 5pm) Salary : Up to £32,700 pro rata (£28,495 per year) Would you like to join Hyde as an Income Services Officer? The Income Services Officer, is key to supporting the prevention and recovery of rent arrears and other debts while helping customers sustain their homes through practical advice, early intervention and effective case management. What you ll be doing • Manage rent arrears and other debts across multiple tenure types, including current and former customers • Take ownership of customer accounts, working proactively to prevent arrears and reduce debt • Deliver a high?quality, customer?focused service through phone and digital channels • Support customers with money management, rent prioritisation and access to welfare benefits • Process payments, refunds and account requests in line with policies and procedures • Maintain accurate income and case management records, including clear action notes • Work collaboratively with the wider Income team and internal colleagues to support service delivery • Prepare legal documentation, attend court and support eviction processes where required • Help customers access additional financial support, including local authority and charitable funding • Follow safeguarding procedures, escalating concerns and making referrals as appropriate About you You ll bring experience in income collection, rent arrears or customer account management, alongside a supportive and resilient approach when working with customers in challenging circumstances. • Experience in income services, rent arrears, collections or a similar customer?focused role • Understanding of housing income, welfare benefits and affordability assessments • Experience managing customer accounts and complex casework • Knowledge of legal processes relating to rent arrears and possession (or willingness to learn) • Strong communication skills with the ability to handle sensitive conversations professionally. • Ability to perform effectively in a fast-paced, high-pressure environment, managing competing priorities and maintaining high standards of service delivery. Why join us? We own and manage 125,000 homes and are driven by a strong social purpose creating safe, affordable homes and thriving communities. You ll be part of a committed Income Services team, where your work will directly support customers to sustain their tenancies while protecting Hyde s income and services. Benefits • Excellent pension • Generous holiday allowance • Life assurance • Flexible benefits platform • Career development & learning support • Volunteering days • Hybrid working Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we re happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.

Housing Income Officer Location: Home based within the Northwest with occasional travel to our Manchester Office Salary : £34,550 per annum Vacancy Type: Permanent, Full Time (35 hours per week) Closing Date: 18th of September 2026 The Housing Income Officer is responsible for income and debt management services, supporting customers to sustain their tenancies and ensure GLH meets rental income performance expectations. The role is a key point of contact for customers and stakeholders and will work collaboratively with a range of internal and external stakeholders and key agencies in the delivery of an effective income services to all our tenants. The Housing Income Officer role is key to the operational delivery and management of financial controls making sure that everything we do is financially viable and sustainable in the management of our rental income. Manage Business Processes To be responsible for the monthly maintenance of rent accounts for new and existing tenants to include the monitoring and chasing of rental income from Tenants and third party providers. Ensure all rent accounts allocated are reviewed monthly and arrears are maintained at the lowest level possible. Raise rent refunds and write off requests to the Housing Income Team Leader. Keep Rental Debtors to balances under 30 days old, ensuring that proper processes are in place for re-invoicing and payment of those debtors. Ensure the accuracy of the rent accounts and resolve any issues that may occur. Strong Communication and Relationship Management Responsible for dealing with all tenant and former tenant queries which can include, rent payment, terms of tenancy, recovery of rent arrears and housing benefit queries ensuring that GLH policies and procedures are followed. Responsible for maintaining contact with tenant s representatives, Local Authorities, or other non-tenant income providers to ensure any rent arrears debts are cleared. Performance expectations Responsible for the review and proactive debt management to prevent or resolve income issues affecting rental accounts and arrears, liaising with various internal and external stakeholders including; Housing benefit departments, care providers, Tenants and Tenant representatives. Escalating issues to the Housing Income Team Leader where required. To manage the application process for all new and existing tenants when applying for Housing Benefit. To be the single point of contact for the tenant, their appointee or deputy when submitting the application for Housing Benefit and liaising with Housing Benefit prior to tenancy start to ensure the claim is processed smoothly. To respond to all queries and complete all forms in relation to Specialist Support Accommodation and queries surrounding Exempt and Managed categories of long-term accommodation. To ensure any shortfalls in rent are set up at tenancy start and monitored throughout the term of the tenancy. Person specification Essential Experience of debt management within Social Housing. Knowledge of Specialist Supported Housing and Housing Benefit Regimes. Experience of dealing with Exempt and Managed Housing Benefit claims. Understand rent account management processes. Build relationships internal and externally with stakeholders that will assist with income collection. Good time management skills with the ability to work with competing deadlines and under pressure. Good communication skills having the confidence to interact effectively with different people, face to face, over the phone and by email. Ability to deal sensitively with all enquiries and tenants queries. Ability to work as part of a team and to adapt and respond to change. Highly IT literate, with the ability to use a range of Housing Management and Accounting Systems. Experience of Income and Debt management credit control. Awareness of the Housing Sector and learning disability. Have knowledge and experience of dealing with all aspects of the Welfare Benefits System. To Apply If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please click apply to be redirected to our website to complete your application.

Our client is looking for a Neighbourhood Housing Officer in North Northamptonshire on a 3 month contract. Purpose of the job: Reporting to the Housing Manager the post holder will deliver front line housing management services to NNC tenants and leaseholders. The post holder will offer a first-class customer focussed tenancy management service including but not limited to tenancy and leasehold management, income collection and arrears recovery, unacceptable behaviours, ASB and support services, customer engagement and involvement, estate management, enforcing tenancy conditions and reletting empty properties. There will be an emphasis on improving customer relations and increasing satisfaction levels and engagement opportunities with the homes and communities our customers live in and the services the council provides. The post is part of the Housing Management Team, and the post holder will deputise for other Officers in their absence. The post holder is expected to: Undertake a range of home and property visits including settling in visits, periodic tenancy reviews and property inspections, abandoned property reports, pre-void inspections and warrants of entry. Process applications for tenancy changes, mutual exchanges, property alterations, home move assistance recommending approvals and refusals Respond to tenancy reference requests. Assist the Housing Manager with arranging emergency accommodation for tenants, where properties have been damaged by fire or flood or deemed uninhabitable. Address unacceptable behaviour reports utilising early intervention techniques and enforcing tenancy conditions when appropriate. Identify customers in need of additional support to sustain their tenancy and make appropriate referrals for assistance. Promote the incentive to downsize and support scheme for tenants who are underoccupying or require a home adapted to assist with a disability and help them move to suitable accommodation. Identify tenants who would be suitable for House Exchange and liaise with them on an individual basis to promote the scheme and develop a tailor-made solution to meet their home move needs. Work jointly with colleagues in the property team to gain access to homes for inspection and compliance purposes. Requirements: Experience of working with a local authority or registered provider in a similar role. Minimum 3 years. Knowledge of the housing legislation, regulation and case law. Understanding county court possession claims procedures. Experience of working with people who may find themselves in difficult situations and who may have multiple/complex needs including challenging behaviours. Experience of managing and prioritising own workload without supervision to meet demands and targets. Must hold a Basic DBS check Working 9am to 5.30pm Monday to Friday 37 hours a week -

Senior Local Taxation Officer Milton Keynes Hybrid / Remote Working Available Rate: £40 per hour IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: Full-time hours Role Summary The successful candidate will provide specialist technical knowledge across Council Tax, Business Rates and Business Improvement District (BID) levies, supporting billing, collection, recovery and enforcement activities. The role will involve providing expert advice, managing complex cases and contributing to service improvements that enhance customer experience and operational performance. This is an excellent opportunity for an experienced revenues professional to join a busy team and play a key role in ensuring accurate and effective local taxation services. What You Will Do As A Senior Local Taxation Officer - Provide expert advice and guidance on Council Tax, Business Rates and BID regulations. - Support the billing, collection, monitoring, recovery and enforcement of local taxation accounts. - Undertake administrative and financial tasks using relevant revenues systems to ensure accurate processing and account management. - Assist with annual billing and year-end processes, ensuring deadlines and statutory requirements are met. - Review discounts, exemptions and reliefs, undertaking analytical and investigative work to maximise income collection. - Manage complex enquiries, complaints and customer cases relating to billing and collection activities. - Prepare information and represent the service at Valuation Tribunal hearings where required. - Support recovery proceedings, including preparing cases and attending court where necessary. - Produce management information, reports and support the completion of statutory returns. - Review and improve online customer services, webpages and digital processes to enhance customer experience. - Communicate complex taxation information clearly to customers, stakeholders and internal teams. What You Will Need As A Senior Local Taxation Officer - Strong experience working within a Revenues, Local Taxation or Council Tax environment. - Detailed knowledge of Council Tax, Business Rates and BID legislation, regulations and processes. - Experience managing complex taxation enquiries, investigations and recovery cases. - Ability to interpret legislation and provide clear technical advice to a range of stakeholders. - Strong analytical skills with the ability to review information, identify issues and deliver solutions. - Excellent written and verbal communication skills, with the ability to explain complex information clearly. - Experience using revenues systems and producing accurate reports and management information. - Ability to work independently, prioritise workloads and meet deadlines. What's On Offer - Competitive rate of £40 per hour - Initial 3-month contract with potential extension - Inside IR35 engagement via umbrella - Opportunity to work within a specialist revenues function supporting local taxation services - A varied role combining technical expertise, customer service and process improvement Application for Senior Local Taxation Officer Apply today or contact our recruitment consultant to discuss this Senior Local Taxation Officer opportunity.

We are seeking a proactive and customer-focused Housing Officer to join a London-based housing co-operative. The successful candidate will be responsible for managing a designated patch of properties, delivering high-quality housing management services, and ensuring residents receive excellent support. The role involves tenancy management, estate inspections, income collection, resident engagement, and partnership working to maintain sustainable tenancies and thriving communities. Working closely with residents, contractors, local authorities, and partner agencies, you will ensure high standards of housing management and customer service are delivered across the co-operative. Key Responsibilities Manage a designated patch of properties and act as the first point of contact for residents. Conduct tenancy sign-ups, reviews, audits, and end-of-tenancy procedures. Investigate tenancy breaches and take appropriate enforcement action where required. Manage rent arrears cases, agree repayment plans, and support income recovery. Investigate and resolve anti-social behaviour and neighbour disputes. Work with support agencies to sustain tenancies and safeguard vulnerable residents. Carry out estate inspections and report communal repairs or environmental issues. Monitor property and estate standards to ensure a safe and pleasant living environment. Promote resident engagement and support community initiatives. Maintain accurate records and ensure compliance with relevant policies and legislation. Person Specification Essential: Experience in a housing management, housing officer, or similar role. Knowledge of tenancy management, rent arrears, and anti-social behaviour casework. Strong communication, customer service, and problem-solving skills. Ability to manage a varied caseload and prioritise competing demands. Experience conducting home visits and working directly with residents. Good IT skills and experience working with Northgate. Desirable: Experience working within a housing co-operative, housing association, or social housing environment. Knowledge of housing legislation and tenancy enforcement processes. CIH qualification. This is an excellent opportunity for a housing professional who is passionate about delivering high-quality services and building positive relationships with residents in a community-focused housing co-operative.

Housing Officer West London Hybrid Working 9-Month Contract Are you an experienced Housing Officer looking for a long-term contract where you can genuinely make an impact? We're recruiting on behalf of a respected London housing provider for a Housing Officer to manage a diverse patch and deliver a first-class housing management service. This is a fantastic opportunity to join a supportive team in a well-established organisation committed to providing high-quality homes and services to its residents. This is a true generalist Housing Officer position, giving you exposure to the full tenancy lifecycle, including tenancy management, anti-social behaviour, income collection, lettings, allocations, tenancy sustainment and resident engagement. The Role As a Housing Officer, you'll be responsible for managing your own housing patch and delivering excellent customer-focused services to residents. Key responsibilities include: Tenancy Management Anti-Social Behaviour (ASB) Case Management Rent Arrears & Income Recovery Lettings & Allocations Tenancy Audits & Home Visits Mutual Exchanges & Transfers Resident Engagement Safeguarding & Tenancy Sustainment Estate Inspections Multi-Agency Working Supporting Vulnerable Residents You'll work closely with residents, local authorities and internal teams to ensure communities remain safe, sustainable and well managed. About You You'll have experience managing a housing patch and delivering excellent tenancy management services within a Housing Association or Local Authority. You'll be comfortable handling ASB, rent arrears, lettings and tenancy-related issues, while building strong relationships with residents and partner agencies. We're looking for someone who is organised, proactive and committed to delivering positive outcomes for both residents and communities. What's on Offer? 26 per hour 9-month contract Hybrid working arrangement from West London Supportive and collaborative team environment Opportunity to manage your own patch Immediate interviews available If you're an experienced Housing Officer looking for your next contract opportunity, we'd love to hear from you. Apply today with your CV for immediate consideration.

Salary: 28,000 - 33,000 per annum Our client is seeking a Former Customer Accounts Officer to join their team based in Greenham , working on a hybrid basis with 2 days in the office and the remainder from home. This is a great opportunity for someone with experience in debt recovery, customer accounts, income collection, housing, or financial administration who is passionate about delivering excellent customer service. The Role You will manage former customer accounts, helping to recover outstanding debt, process credits, and provide support to customers where needed. Working closely with internal teams and external agencies, you will ensure a fair and effective approach to debt management. Key Responsibilities Managing former customer accounts and arrears. Negotiating affordable repayment plans. Recovering outstanding debt professionally and efficiently. Maintaining accurate account records. Tracing former customers where required. Supporting debt write-off processes. Liaising with debt collection agencies and resolving queries. Ensuring invoices and recovery documentation are issued accurately and on time. About You Experience in debt recovery, income collection, customer accounts, housing, or a similar role. Strong customer service and communication skills. Confident negotiating repayment arrangements. Knowledge of housing and welfare support is beneficial. Excellent organisational skills and attention to detail.

We are currently recruiting on behalf of our client, a well-established housing association committed to providing high-quality, customer-focused housing management services across Cambridgeshire. This is a varied, customer-facing role where you will take ownership of a broad range of tenancy matters, including tenancy management, rent and income collection, anti-social behaviour and resident support. You will be expected to maintain a visible presence within the local community and work closely with residents to resolve issues effectively. Key Responsibilities of a Housing Officer: Manage a designated housing patch of properties. Deliver a comprehensive and proactive generic housing management service. Manage tenancy matters from initial enquiry through to resolution. Monitor and manage rent arrears and income collection. Investigate and manage anti-social behaviour cases. Visit residents in their homes and provide appropriate support and advice. Maintain a visible presence across the local community. Identify tenancy breaches and take appropriate action in line with policies and procedures. Work collaboratively with internal teams and external agencies where required. Maintain accurate records and complete all associated housing management administration. Manage a varied caseload effectively, prioritising urgent and complex matters. Build positive relationships with residents and promote sustainable tenancies. Attend meetings, inspections and other appointments across the Cambridgeshire area. About You: Previous experience working as a Housing Officer within a housing association. Strong knowledge and practical experience of generic housing management. Experience managing rent arrears and income collection. Experience handling anti-social behaviour cases. Good knowledge of tenancy management and relevant housing legislation. Experience managing a substantial housing patch and a varied caseload. Excellent communication and customer service skills. The confidence to deal with challenging situations and difficult conversations. Strong organisational skills and the ability to manage competing priorities. A proactive, solutions-focused approach to housing management. The ability to work independently while contributing effectively to a wider team. The ability and willingness to travel regularly throughout Cambridgeshire. Working Arrangements The role offers a degree of hybrid working, with some desk-based duties able to be completed remotely. However, due to the customer-facing nature of the position, you will be expected to work within the local patch and/or office for approximately three to four days per week, depending on operational requirements. Why Apply? This is an excellent opportunity for an experienced Housing Officer to join a customer-focused organisation where you will have genuine ownership of your patch and the opportunity to make a positive difference to residents. If you are an experienced Housing Officer looking for a temporary opportunity in Cambridgeshire, we would be keen to hear from you.

Your new company An exciting opportunity has arisen for an experienced Housing Officer to join a well-established Housing Association in the Highlands on a temporary basis. Based within the Income Team, this role offers the chance to make a real difference by supporting tenants and helping to sustain successful tenancies across a diverse housing portfolio.This is an immediate requirement, with the assignment expected to run until at least October, with strong potential for extension. Your new role Managing a patch of tenants and providing a high-quality housing management service. Supporting tenants with rent accounts and maximising income collection. Monitoring rent arrears and taking appropriate action in line with policies and procedures. Advising tenants on payment options, benefits, and financial support available. Building positive relationships with tenants and delivering excellent customer service. Working closely with internal teams and external agencies to sustain tenancies and achieve positive outcomes. Maintaining accurate records and case files. Ensuring compliance with relevant housing legislation and best practice. What you'll need to succeed Previous experience within a Housing Officer, Income Officer, Tenancy Officer or similar social housing role. Experience managing rent arrears, tenancy-related issues, or income recovery caseloads. Strong communication and relationship-building skills. The ability to manage a varied workload and prioritise effectively. Excellent organisational and administrative skills. A customer-focused approach and a commitment to delivering high-quality services. What you'll get in return Immediate start. Opportunity to work with a respected social housing organisation. Flexible base at either Inverness or Invergordon. Potential for contract extension. Supportive and collaborative team environment. What you need to do now If you have social housing experience and are available at short notice, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)