Property Asset Manager - Manchester - £50,000 plus package Your new company Our client manages mixed-use estates and commercial assets. They have gone through a period of growth over the last few years and are now looking to take on a Property Asset Manager to the team in Manchester. As a Property and Asset Management Surveyor, you will play a key role in managing and enhancing a diverse commercial property portfolio. Working alongside experienced colleagues across surveying, facilities management, and finance, you will help drive asset performance, strengthen occupier relationships and deliver value-led strategies for their clients. This role offers the opportunity to take ownership of assets, influence key property decisions and build trusted relationships with investors, occupiers and stakeholders. Whether overseeing lease events, supporting asset strategies, managing service charge budgets or identifying opportunities to improve performance, you will be empowered to make a meaningful impact. They are looking for a commercially minded, proactive and collaborative property professional who shares their commitment to excellence, attention to detail and outstanding client service. In return, you will join a supportive and ambitious team where your contribution is valued, your development is encouraged, and your success is celebrated. Your new role •Develop and execute property asset management strategies to maximise property performance and value •Perform financial analysis and market research to identify opportunities for growth, investment, and portfolio optimisation •Collaborate with local letting agents to develop and implement letting strategies, focusing on securing new lettings •Coordinate with property managers to ensure smooth building operations and proper maintenance. •Oversee service charge budgeting, management, and accounting •Oversee rent collection, other receivables, and debt recovery processes •Manage tenant relationships by addressing concerns and ensuring a positive tenant experience •Supervise lease administration, including lease renewals, negotiations, rent reviews, and tenant retention efforts •Maintain and update in-house lease records, including administration and documentation of lease agreements •Manage tenant applications for alterations, alienations, and other requests •Conduct periodic tenant experience reviews and property inspections to ensure asset quality. •Build and maintain strong working relationships with existing clients •Prepare and deliver regular asset performance reports for senior management and property owners, focusing on financial performance and key metrics •Attend client meetings, preparing necessary materials and following up with actionable steps •Liaise with building managers and regional facilities managers to ensure effective property management •Oversee insurance matters, including claims management. To assist and support the Commercial Property Surveying team in the asset management of the properties managed. Going into further detail: -•Complete monthly or quarterly client reports, meeting with the client to agree strategic objectives and associated actions to be taken •Oversee and report on the performance of the property and ensure maximum value. •To oversee Service Charge Budget schemes on all assets •Lead on Lease transactions, Licence to Alter and Assignment applications •Sign off rent and service charge prelists, holding arrears meetings, liaising, and advising clients on debt recovery •Undertaking periodic inspections on assets under management •Assessing leases, producing change notes, maintaining up-to-date tenancy information, developing and maintaining property management software and client files. •Planning for critical lease event dates such as reviews, lease expiries and advising on options and best methods of implementation to the client. •Building insurance administration, including overseeing insurance claims from inception to completion •Working closely with the Building and Estate Management team to deal with all on-site issues, as well as service charge matters/queries •Working together with the finance team relating to leasing, rent and service charge matters •To undertake other duties and responsibilities within the department, commensurate with the grading of the post, without changing the general character of the post •The post holder's duties must be carried out in compliance with property policies on Equal Opportunities Policy, Information Security Policies, and the Health and Safety at Work Act (1974) and other subsequent Health and Safety legislation. What you'll need to succeed •RICS accredited (preferred but not essential) •Solid command of written and spoken English •Minimum 2:1 degree level (RICS accredited, preferred but not essential). •Commercial property management experience of at 3 years •Property management systems and software experience •Experience in undertaking lease transactional work •A working knowledge of Microsoft Office, including PowerPoint, Excel and Outlook •Experience of presenting and reporting to clients. What you'll get in return •Working Hours: 9.00am - 5.30pm •Nature of Work: Office (at least 4 days a week in the office) •Annual Leave provision: 25 Days, excluding bank holidays •Bonus: Discretionary •Pension: If the employee chooses to pay a 5% of Pensionable Pay each period, 5% of Pensionable Pay each period. •Probation Period: 6 months •Should the employee successfully complete the probationary period, the employee will benefit from: •Healthcare: Bupa Select Cover •Life Assurance & Income Protection •Medicash •Wellbeing Benefit of up to £250 per Year. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career.
18/06/2026
Full time
Property Asset Manager - Manchester - £50,000 plus package Your new company Our client manages mixed-use estates and commercial assets. They have gone through a period of growth over the last few years and are now looking to take on a Property Asset Manager to the team in Manchester. As a Property and Asset Management Surveyor, you will play a key role in managing and enhancing a diverse commercial property portfolio. Working alongside experienced colleagues across surveying, facilities management, and finance, you will help drive asset performance, strengthen occupier relationships and deliver value-led strategies for their clients. This role offers the opportunity to take ownership of assets, influence key property decisions and build trusted relationships with investors, occupiers and stakeholders. Whether overseeing lease events, supporting asset strategies, managing service charge budgets or identifying opportunities to improve performance, you will be empowered to make a meaningful impact. They are looking for a commercially minded, proactive and collaborative property professional who shares their commitment to excellence, attention to detail and outstanding client service. In return, you will join a supportive and ambitious team where your contribution is valued, your development is encouraged, and your success is celebrated. Your new role •Develop and execute property asset management strategies to maximise property performance and value •Perform financial analysis and market research to identify opportunities for growth, investment, and portfolio optimisation •Collaborate with local letting agents to develop and implement letting strategies, focusing on securing new lettings •Coordinate with property managers to ensure smooth building operations and proper maintenance. •Oversee service charge budgeting, management, and accounting •Oversee rent collection, other receivables, and debt recovery processes •Manage tenant relationships by addressing concerns and ensuring a positive tenant experience •Supervise lease administration, including lease renewals, negotiations, rent reviews, and tenant retention efforts •Maintain and update in-house lease records, including administration and documentation of lease agreements •Manage tenant applications for alterations, alienations, and other requests •Conduct periodic tenant experience reviews and property inspections to ensure asset quality. •Build and maintain strong working relationships with existing clients •Prepare and deliver regular asset performance reports for senior management and property owners, focusing on financial performance and key metrics •Attend client meetings, preparing necessary materials and following up with actionable steps •Liaise with building managers and regional facilities managers to ensure effective property management •Oversee insurance matters, including claims management. To assist and support the Commercial Property Surveying team in the asset management of the properties managed. Going into further detail: -•Complete monthly or quarterly client reports, meeting with the client to agree strategic objectives and associated actions to be taken •Oversee and report on the performance of the property and ensure maximum value. •To oversee Service Charge Budget schemes on all assets •Lead on Lease transactions, Licence to Alter and Assignment applications •Sign off rent and service charge prelists, holding arrears meetings, liaising, and advising clients on debt recovery •Undertaking periodic inspections on assets under management •Assessing leases, producing change notes, maintaining up-to-date tenancy information, developing and maintaining property management software and client files. •Planning for critical lease event dates such as reviews, lease expiries and advising on options and best methods of implementation to the client. •Building insurance administration, including overseeing insurance claims from inception to completion •Working closely with the Building and Estate Management team to deal with all on-site issues, as well as service charge matters/queries •Working together with the finance team relating to leasing, rent and service charge matters •To undertake other duties and responsibilities within the department, commensurate with the grading of the post, without changing the general character of the post •The post holder's duties must be carried out in compliance with property policies on Equal Opportunities Policy, Information Security Policies, and the Health and Safety at Work Act (1974) and other subsequent Health and Safety legislation. What you'll need to succeed •RICS accredited (preferred but not essential) •Solid command of written and spoken English •Minimum 2:1 degree level (RICS accredited, preferred but not essential). •Commercial property management experience of at 3 years •Property management systems and software experience •Experience in undertaking lease transactional work •A working knowledge of Microsoft Office, including PowerPoint, Excel and Outlook •Experience of presenting and reporting to clients. What you'll get in return •Working Hours: 9.00am - 5.30pm •Nature of Work: Office (at least 4 days a week in the office) •Annual Leave provision: 25 Days, excluding bank holidays •Bonus: Discretionary •Pension: If the employee chooses to pay a 5% of Pensionable Pay each period, 5% of Pensionable Pay each period. •Probation Period: 6 months •Should the employee successfully complete the probationary period, the employee will benefit from: •Healthcare: Bupa Select Cover •Life Assurance & Income Protection •Medicash •Wellbeing Benefit of up to £250 per Year. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career.
An opportunity has arisen for an In-House Lettings Manager to join a well-established company managing shopping centres, specialising in retail asset management, leasing, and operations. As an In-House Lettings Manager, you will maximise occupancy across a diverse retail portfolio by managing lettings, marketing vacant units, handling occupier enquiries, and building strong tenant relationships to drive income and asset performance. This role offers a salary range of £30,000 - £40,000 plus benefits providing excellent exposure to the retail property sector within a supportive, growing organisation. You will be responsible for: Managing and maintaining property listings across key property portals Handling incoming lettings enquiries and supporting leasing processes Coordinating property viewings with prospective tenants Assisting with the marketing of vacant commercial units Liaising with tenants, prospective occupiers, and wider stakeholders Ensuring all listings remain accurate, engaging, and up to date Supporting sales-related property activity where required What we are looking for Previously worked as a Lettings Manager, Lettings Negotiator, Lettings Agent, Lettings Consultant, Lettings Coordinator, Estate Agent, Lettings Administration Manager or in a similar role. Prior experience within lettings or estate agency environments Must have strong working knowledge of Zoopla and Rightmove Experience dealing with leasing and sales enquiries Strong customer service approach with clear and confident communication Highly organised with the ability to manage multiple properties and priorities Proactive mindset with good commercial awareness This is a great opportunity for a Lettings Manager looking to take ownership of a busy and diverse property portfolio. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
17/06/2026
Full time
An opportunity has arisen for an In-House Lettings Manager to join a well-established company managing shopping centres, specialising in retail asset management, leasing, and operations. As an In-House Lettings Manager, you will maximise occupancy across a diverse retail portfolio by managing lettings, marketing vacant units, handling occupier enquiries, and building strong tenant relationships to drive income and asset performance. This role offers a salary range of £30,000 - £40,000 plus benefits providing excellent exposure to the retail property sector within a supportive, growing organisation. You will be responsible for: Managing and maintaining property listings across key property portals Handling incoming lettings enquiries and supporting leasing processes Coordinating property viewings with prospective tenants Assisting with the marketing of vacant commercial units Liaising with tenants, prospective occupiers, and wider stakeholders Ensuring all listings remain accurate, engaging, and up to date Supporting sales-related property activity where required What we are looking for Previously worked as a Lettings Manager, Lettings Negotiator, Lettings Agent, Lettings Consultant, Lettings Coordinator, Estate Agent, Lettings Administration Manager or in a similar role. Prior experience within lettings or estate agency environments Must have strong working knowledge of Zoopla and Rightmove Experience dealing with leasing and sales enquiries Strong customer service approach with clear and confident communication Highly organised with the ability to manage multiple properties and priorities Proactive mindset with good commercial awareness This is a great opportunity for a Lettings Manager looking to take ownership of a busy and diverse property portfolio. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Your new company Our client manages mixed-use estates and commercial assets. They have gone through a period of growth over the last few years and are now looking to take on a Property Asset Manager to the team in Manchester. As a Property and Asset Management Surveyor, you will play a key role in managing and enhancing a diverse commercial property portfolio. Working alongside experienced colleagues across surveying, facilities management, and finance, you will help drive asset performance, strengthen occupier relationships and deliver value-led strategies for their clients. This role offers the opportunity to take ownership of assets, influence key property decisions and build trusted relationships with investors, occupiers and stakeholders. Whether overseeing lease events, supporting asset strategies, managing service charge budgets or identifying opportunities to improve performance, you will be empowered to make a meaningful impact. They are looking for a commercially minded, proactive and collaborative property professional who shares their commitment to excellence, attention to detail and outstanding client service. In return, you will join a supportive and ambitious team where your contribution is valued, your development is encouraged, and your success is celebrated. Your new role Develop and execute property asset management strategies to maximise property performance and value Perform financial analysis and market research to identify opportunities for growth, investment, and portfolio optimisation Collaborate with local letting agents to develop and implement letting strategies, focusing on securing new lettings Coordinate with property managers to ensure smooth building operations and proper maintenance. Oversee service charge budgeting, management, and accounting Oversee rent collection, other receivables, and debt recovery processes Manage tenant relationships by addressing concerns and ensuring a positive tenant experience Supervise lease administration, including lease renewals, negotiations, rent reviews, and tenant retention efforts Maintain and update in-house lease records, including administration and documentation of lease agreements Manage tenant applications for alterations, alienations, and other requests Conduct periodic tenant experience reviews and property inspections to ensure asset quality. Build and maintain strong working relationships with existing clients Prepare and deliver regular asset performance reports for senior management and property owners, focusing on financial performance and key metrics Attend client meetings, preparing necessary materials and following up with actionable steps Liaise with building managers and regional facilities managers to ensure effective property management Oversee insurance matters, including claims management. To assist and support the Commercial Property Surveying team in the asset management of the properties managed. Going into further detail: - Complete monthly or quarterly client reports, meeting with the client to agree strategic objectives and associated actions to be taken Oversee and report on the performance of the property and ensure maximum value. To oversee Service Charge Budget schemes on all assets Lead on Lease transactions, Licence to Alter and Assignment applications Sign off rent and service charge prelists, holding arrears meetings, liaising, and advising clients on debt recovery Undertaking periodic inspections on assets under management Assessing leases, producing change notes, maintaining up-to-date tenancy information, developing and maintaining property management software and client files. Planning for critical lease event dates such as reviews, lease expiries and advising on options and best methods of implementation to the client. Building insurance administration, including overseeing insurance claims from inception to completion Working closely with the Building and Estate Management team to deal with all on-site issues, as well as service charge matters/queries Working together with the finance team relating to leasing, rent and service charge matters To undertake other duties and responsibilities within the department, commensurate with the grading of the post, without changing the general character of the post The post holder's duties must be carried out in compliance with property policies on Equal Opportunities Policy, Information Security Policies, and the Health and Safety at Work Act (1974) and other subsequent Health and Safety legislation. What you'll need to succeed RICS accredited (preferred but not essential) Solid command of written and spoken English Minimum 2:1 degree level (RICS accredited, preferred but not essential). Commercial property management experience of at 3 years Property management systems and software experience Experience in undertaking lease transactional work A working knowledge of Microsoft Office, including PowerPoint, Excel and Outlook Experience of presenting and reporting to clients. What you'll get in return Working Hours: 9.00am - 5.30pm Nature of Work: Office (at least 4 days a week in the office) Annual Leave provision: 25 Days, excluding bank holidays Bonus: Discretionary Pension: If the employee chooses to pay a 5% of Pensionable Pay each period, 5% of Pensionable Pay each period. Probation Period: 6 months Should the employee successfully complete the probationary period, the employee will benefit from: Healthcare: Bupa Select Cover Life Assurance & Income Protection Medicash Wellbeing Benefit of up to 250 per Year. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
16/06/2026
Full time
Your new company Our client manages mixed-use estates and commercial assets. They have gone through a period of growth over the last few years and are now looking to take on a Property Asset Manager to the team in Manchester. As a Property and Asset Management Surveyor, you will play a key role in managing and enhancing a diverse commercial property portfolio. Working alongside experienced colleagues across surveying, facilities management, and finance, you will help drive asset performance, strengthen occupier relationships and deliver value-led strategies for their clients. This role offers the opportunity to take ownership of assets, influence key property decisions and build trusted relationships with investors, occupiers and stakeholders. Whether overseeing lease events, supporting asset strategies, managing service charge budgets or identifying opportunities to improve performance, you will be empowered to make a meaningful impact. They are looking for a commercially minded, proactive and collaborative property professional who shares their commitment to excellence, attention to detail and outstanding client service. In return, you will join a supportive and ambitious team where your contribution is valued, your development is encouraged, and your success is celebrated. Your new role Develop and execute property asset management strategies to maximise property performance and value Perform financial analysis and market research to identify opportunities for growth, investment, and portfolio optimisation Collaborate with local letting agents to develop and implement letting strategies, focusing on securing new lettings Coordinate with property managers to ensure smooth building operations and proper maintenance. Oversee service charge budgeting, management, and accounting Oversee rent collection, other receivables, and debt recovery processes Manage tenant relationships by addressing concerns and ensuring a positive tenant experience Supervise lease administration, including lease renewals, negotiations, rent reviews, and tenant retention efforts Maintain and update in-house lease records, including administration and documentation of lease agreements Manage tenant applications for alterations, alienations, and other requests Conduct periodic tenant experience reviews and property inspections to ensure asset quality. Build and maintain strong working relationships with existing clients Prepare and deliver regular asset performance reports for senior management and property owners, focusing on financial performance and key metrics Attend client meetings, preparing necessary materials and following up with actionable steps Liaise with building managers and regional facilities managers to ensure effective property management Oversee insurance matters, including claims management. To assist and support the Commercial Property Surveying team in the asset management of the properties managed. Going into further detail: - Complete monthly or quarterly client reports, meeting with the client to agree strategic objectives and associated actions to be taken Oversee and report on the performance of the property and ensure maximum value. To oversee Service Charge Budget schemes on all assets Lead on Lease transactions, Licence to Alter and Assignment applications Sign off rent and service charge prelists, holding arrears meetings, liaising, and advising clients on debt recovery Undertaking periodic inspections on assets under management Assessing leases, producing change notes, maintaining up-to-date tenancy information, developing and maintaining property management software and client files. Planning for critical lease event dates such as reviews, lease expiries and advising on options and best methods of implementation to the client. Building insurance administration, including overseeing insurance claims from inception to completion Working closely with the Building and Estate Management team to deal with all on-site issues, as well as service charge matters/queries Working together with the finance team relating to leasing, rent and service charge matters To undertake other duties and responsibilities within the department, commensurate with the grading of the post, without changing the general character of the post The post holder's duties must be carried out in compliance with property policies on Equal Opportunities Policy, Information Security Policies, and the Health and Safety at Work Act (1974) and other subsequent Health and Safety legislation. What you'll need to succeed RICS accredited (preferred but not essential) Solid command of written and spoken English Minimum 2:1 degree level (RICS accredited, preferred but not essential). Commercial property management experience of at 3 years Property management systems and software experience Experience in undertaking lease transactional work A working knowledge of Microsoft Office, including PowerPoint, Excel and Outlook Experience of presenting and reporting to clients. What you'll get in return Working Hours: 9.00am - 5.30pm Nature of Work: Office (at least 4 days a week in the office) Annual Leave provision: 25 Days, excluding bank holidays Bonus: Discretionary Pension: If the employee chooses to pay a 5% of Pensionable Pay each period, 5% of Pensionable Pay each period. Probation Period: 6 months Should the employee successfully complete the probationary period, the employee will benefit from: Healthcare: Bupa Select Cover Life Assurance & Income Protection Medicash Wellbeing Benefit of up to 250 per Year. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Building Manager Bromley Perm 9-5;30 45k To be responsible for letting void properties and delivering an excellent service to all of our customers, being the dedicated point of contact for all customers within the designated portfolio; building and maintaining excellent customer relationships and ensuing each property is let quickly to minimize loss of rental income. Job requirements Essential Proven experience within a customer-focused, PRS or hospitality environment. Required authority, skill and support to creatively address customer needs across the portfolio. Outstanding IT skills, being tech savvy with strong familiarity or previous experience and know-how using and juggling multiple apps and systems, along with Microsoft Excel, PowerPoint, Outlook & Word experience. Actively embrace and work within the Company Values. Able to show an understanding of and commitment to good customer care. Able to show an understanding of and commitment to property services and managing landlord and customer relationships. Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents. Strong attention to detail. Ability to work in a varied and demanding role with appropriate supervision. Ability to work to strict deadlines and be organised and efficient. Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel. Desirable IRPM, ARLA qualification or equivalent Knowledge and experience of using Qube, HubSpot or Fixflo Job responsibilities Key tasks Customer service/ customer conta ct Creating good customer relationships with all customers (existing and prospective) by sending regular updates and communication in a professional manner. Formulating action plans for all ongoing customer issues until a resolution is achieved. Welcoming all new customers , registering new applicants on our IT system; taking enquires from prospective or existing customers and matching with them properties suitable to their needs. Property Management Work with Procurement Manager to review soft and hard FM contracts and monitor contract performance. Seek appropriate support from surveyors and specialist contractors where necessary to diagnose and resolve complex repair issues. Deal with any anti-social behaviour issues as and when they arise and in line with of their policies. Carry out internal and external communal inspections and complete and file inspection reports for future reference. Work with the management team to formulate a long-term plan for the buildings you manage. Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with the contractors, caretakers or cleaners as required. You will be expected to manage contractors as part of your role. Log, instruct and oversee completion of mid tenancy repairs or defects (where applicable). To chase and manage contractors or responsible parties accordingly to ensure jobs are completed within required SLAs and defects are also reported in line with defect reporting process. To escalate to superiors where repairs or defects are not undertaken within SLAs. Staff Management Managing onsite staff (e.g. Concierge/admin staff), ensuring key day-to-day tasks are completed and daily handover undertaken. Manage rota for onsite staff, arranging cover for annual/sick leave where requirement and submitting information for payroll. Arrange ongoing training for onsite staff and undertake annual performance review. Health & Safety Maintain 100% compliance for gas, electric, asbestos, FRAs, personal safety device usage, legionella testing. Report near misses and incidents in line with of H&S procedures. Ensure all voids are H&S compliant (i.e. ensure valid gas certificate, electrical safety cert, EPCs, smoke alarms). Budget Management Approve invoices for all completed works to ensure contractors are paid swiftly on receipt of invoice. Manage day to day expenditure to ensure it is in line with opex budget and draft budgets following stabilisation of asset. Manage dilapidations and deposit deductions following check out inspection with assistance of lettings admin/onsite staff. Creating a specification for void works, establishing costs and timescales for works. Lettings Taking payments, rent, move in monies and fees, checking all deposits are registered. Managing the lettings and offer process from end to end, including arranging and undertaking viewings and checking in appointments with customers and agents; handling multiple offers and confirming offer details to customers; conducting market research to identify local trends and market rents and taking action on all feedback after viewing to ensure required improvements are made. Ensure all our advertisements are up to date and refreshed on a regular basis. Send completed deal sheets to Lease & Contract Coordinator and assist in customer communications during referencing and deal progression. Ensure property is let in a good condition (i.e. that it is clean and there are no outstanding repairs) and undertake check in inventory report. Qualify applicants by ensuring customer conforms with right to rent requirements (checking ID in person and taking photographic proof), passing the proof to the relevant team members and starting the reference checks. Dealing with tenancy surrenders, goods removal and vacating customers. Liaise with Credit Controller to include ensuring outstanding monies are collected, notices served and updating status on CRM system and then passing on to relevant parties. Manage tenancy renewals, ensuring customers qualify for renewal prior to offering renewal terms and sending renewal deal sheets to leasing manager. Update Digital Marketing Manager on voids list. Provide monthly report on competitors and local market conditions. Updating team with surrender, voids and under offer information. General Responsibilities Keeping up to date records of all customer contact on IT system to ensure a full audit trail exists. Keeping scheme information details for your patch up to date with key information and ongoing issues for utilisation by the team to ensure continuity of service during periods of leave. Act at all times in line with the Company Values, integrating these into all work practices. At all times follow the financial regulations, policies and procedures Understand the importance of taking care of one's own health and safety and that of others; following the guidance outlined in the Safety Management System. Maintain accurate records at all times (both computerised and manual). To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation. To act as an ambassador for the brand in your conduct during working hours and in all contact with customers and third parties connected with the business. Ensure good inter-team working relationships and strong communication with both internal and external customers at all times to ensure they delivers the best possible service. Effectively utilise systems and digital platforms such as Aircall, Hubspot, FixFlo and Qube. Support the Marketing Team to implement engaging community building events for residents To undertake any other duties as are reasonably requested from time to time. To provide cover of 'Front of House' staff when they are on leave. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
13/06/2026
Full time
Building Manager Bromley Perm 9-5;30 45k To be responsible for letting void properties and delivering an excellent service to all of our customers, being the dedicated point of contact for all customers within the designated portfolio; building and maintaining excellent customer relationships and ensuing each property is let quickly to minimize loss of rental income. Job requirements Essential Proven experience within a customer-focused, PRS or hospitality environment. Required authority, skill and support to creatively address customer needs across the portfolio. Outstanding IT skills, being tech savvy with strong familiarity or previous experience and know-how using and juggling multiple apps and systems, along with Microsoft Excel, PowerPoint, Outlook & Word experience. Actively embrace and work within the Company Values. Able to show an understanding of and commitment to good customer care. Able to show an understanding of and commitment to property services and managing landlord and customer relationships. Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents. Strong attention to detail. Ability to work in a varied and demanding role with appropriate supervision. Ability to work to strict deadlines and be organised and efficient. Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel. Desirable IRPM, ARLA qualification or equivalent Knowledge and experience of using Qube, HubSpot or Fixflo Job responsibilities Key tasks Customer service/ customer conta ct Creating good customer relationships with all customers (existing and prospective) by sending regular updates and communication in a professional manner. Formulating action plans for all ongoing customer issues until a resolution is achieved. Welcoming all new customers , registering new applicants on our IT system; taking enquires from prospective or existing customers and matching with them properties suitable to their needs. Property Management Work with Procurement Manager to review soft and hard FM contracts and monitor contract performance. Seek appropriate support from surveyors and specialist contractors where necessary to diagnose and resolve complex repair issues. Deal with any anti-social behaviour issues as and when they arise and in line with of their policies. Carry out internal and external communal inspections and complete and file inspection reports for future reference. Work with the management team to formulate a long-term plan for the buildings you manage. Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with the contractors, caretakers or cleaners as required. You will be expected to manage contractors as part of your role. Log, instruct and oversee completion of mid tenancy repairs or defects (where applicable). To chase and manage contractors or responsible parties accordingly to ensure jobs are completed within required SLAs and defects are also reported in line with defect reporting process. To escalate to superiors where repairs or defects are not undertaken within SLAs. Staff Management Managing onsite staff (e.g. Concierge/admin staff), ensuring key day-to-day tasks are completed and daily handover undertaken. Manage rota for onsite staff, arranging cover for annual/sick leave where requirement and submitting information for payroll. Arrange ongoing training for onsite staff and undertake annual performance review. Health & Safety Maintain 100% compliance for gas, electric, asbestos, FRAs, personal safety device usage, legionella testing. Report near misses and incidents in line with of H&S procedures. Ensure all voids are H&S compliant (i.e. ensure valid gas certificate, electrical safety cert, EPCs, smoke alarms). Budget Management Approve invoices for all completed works to ensure contractors are paid swiftly on receipt of invoice. Manage day to day expenditure to ensure it is in line with opex budget and draft budgets following stabilisation of asset. Manage dilapidations and deposit deductions following check out inspection with assistance of lettings admin/onsite staff. Creating a specification for void works, establishing costs and timescales for works. Lettings Taking payments, rent, move in monies and fees, checking all deposits are registered. Managing the lettings and offer process from end to end, including arranging and undertaking viewings and checking in appointments with customers and agents; handling multiple offers and confirming offer details to customers; conducting market research to identify local trends and market rents and taking action on all feedback after viewing to ensure required improvements are made. Ensure all our advertisements are up to date and refreshed on a regular basis. Send completed deal sheets to Lease & Contract Coordinator and assist in customer communications during referencing and deal progression. Ensure property is let in a good condition (i.e. that it is clean and there are no outstanding repairs) and undertake check in inventory report. Qualify applicants by ensuring customer conforms with right to rent requirements (checking ID in person and taking photographic proof), passing the proof to the relevant team members and starting the reference checks. Dealing with tenancy surrenders, goods removal and vacating customers. Liaise with Credit Controller to include ensuring outstanding monies are collected, notices served and updating status on CRM system and then passing on to relevant parties. Manage tenancy renewals, ensuring customers qualify for renewal prior to offering renewal terms and sending renewal deal sheets to leasing manager. Update Digital Marketing Manager on voids list. Provide monthly report on competitors and local market conditions. Updating team with surrender, voids and under offer information. General Responsibilities Keeping up to date records of all customer contact on IT system to ensure a full audit trail exists. Keeping scheme information details for your patch up to date with key information and ongoing issues for utilisation by the team to ensure continuity of service during periods of leave. Act at all times in line with the Company Values, integrating these into all work practices. At all times follow the financial regulations, policies and procedures Understand the importance of taking care of one's own health and safety and that of others; following the guidance outlined in the Safety Management System. Maintain accurate records at all times (both computerised and manual). To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation. To act as an ambassador for the brand in your conduct during working hours and in all contact with customers and third parties connected with the business. Ensure good inter-team working relationships and strong communication with both internal and external customers at all times to ensure they delivers the best possible service. Effectively utilise systems and digital platforms such as Aircall, Hubspot, FixFlo and Qube. Support the Marketing Team to implement engaging community building events for residents To undertake any other duties as are reasonably requested from time to time. To provide cover of 'Front of House' staff when they are on leave. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
