Connect2Luton are excited to recruit a Private Rented Sector Discharge Officer behalf of Luton Borough Council. Main purpose of position: The Private Rented Sector Discharge Officer will liaise with Landlords and Agents to secure properties and undertake assessments on clients to ensure a private rented tenancy is suitable for them. The officer is required to assess the suitability of the property and provide tenancy related advice and support working together with the household to help them maintain an existing tenancy or support the household to move on from temporary accommodation into their own permanent home. The post holder will also be responsible for monitoring the choice-based lettings bidding of accepted homeless households to ensure compliance within the councils allocations policy and intervene as necessary. You will be responsible to: To visit/work with households in Temporary Accommodation (TA) to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs, their priority on the Housing Register and ability to sustain other options, including private rented accommodation. Undertake detailed suitability assessments giving consideration for example to the physical condition of the accommodation, location, affordability, overcrowding, and risk of violence from any person to enable to discharge the council homeless duty. You will liaise with Landlords and Agents to secure properties and undertake assessments on clients to ensure a private rented tenancy is suitable for them. You will be required to assess the suitability of the property and provide tenancy related advice and support working together with the household to help move on from TA, into their own permanent home. You will monitor biding activity across households in TA and offer support to those households who require assistance, in order to help them make informed choices ensuring compliance within the council's allocations policy and intervene as necessary. To undertake casework including completion of financial affordability assessments, assessing suitability of properties and issuing discharge of the duty decisions subject to the council's statutory duty for households to whom the council owes a full housing duty under the Housing Act 1996 Part VII as amended by the Homelessness Reduction Act. You will have knowledge and understanding of the Public Sector Equality Duty subject to the Equality Act 2010 and its effect on discharge of duty decisions. To assist homeless households in TA deal with the effects of the welfare reforms by providing advice and assistance on benefit entitlement and referral for employment opportunities and support. Skills and Experience: Demonstrable experience of working in a busy and pressurised environment as part of a team to achieve set targets and outcomes within a housing arena Demonstrable experience of working with vulnerable individuals and families with complex needs Strong communications skills both written and orally, influencing, negotiating in person and on behalf of individuals and providing advice to aide with. Empowering individuals to resolve their problems Good numerical skills to carry out affordability tests to recommend financial awards/grants/loans working on ledgers and assessing on finance issues whilst ensuring within affordability envelope to protect the council from incurring additional costs Able to work under pressure, manage competing work demands methodically to achieve targets and meet changing demands and priorities Able to deal with difficult customers and maintain positive working relationship at all levels Able to problem resolute, critically analyse financial and management information, think outside the box and sell the positives of a property or service in a reassuring and supportive manner Able to undertake casework including completion of financial affordability assessments, assessing suitability of properties and issuing discharge of the duty decisions subject to the council's statutory duty for households to whom the council owes a full housing duty under the Housing Act 1996 Part VII as amended by the Homelessness Reduction Act Demonstrable knowledge of Housing and Homelessness legislation, Housing Act 1996, parts VI and VII, as amended, the Homelessness Act 2002, Localism Act 2011, Homelessness Suitability of Accommodation (England) Order 2012, Homelessness Reduction Act 2017 and related legislation and case law Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits NVQ level 3 in a relevant vocational relating to Housing or equivalent work experience or training GCSE or equivalent in Maths and English Ability to take a flexible work approach, able to for one Saturday per month with day off in lieu and work proactively Able to travel between sites, hold a clean driving licence and have access to a car is essential About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Oct 30, 2025
Contract
Connect2Luton are excited to recruit a Private Rented Sector Discharge Officer behalf of Luton Borough Council. Main purpose of position: The Private Rented Sector Discharge Officer will liaise with Landlords and Agents to secure properties and undertake assessments on clients to ensure a private rented tenancy is suitable for them. The officer is required to assess the suitability of the property and provide tenancy related advice and support working together with the household to help them maintain an existing tenancy or support the household to move on from temporary accommodation into their own permanent home. The post holder will also be responsible for monitoring the choice-based lettings bidding of accepted homeless households to ensure compliance within the councils allocations policy and intervene as necessary. You will be responsible to: To visit/work with households in Temporary Accommodation (TA) to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs, their priority on the Housing Register and ability to sustain other options, including private rented accommodation. Undertake detailed suitability assessments giving consideration for example to the physical condition of the accommodation, location, affordability, overcrowding, and risk of violence from any person to enable to discharge the council homeless duty. You will liaise with Landlords and Agents to secure properties and undertake assessments on clients to ensure a private rented tenancy is suitable for them. You will be required to assess the suitability of the property and provide tenancy related advice and support working together with the household to help move on from TA, into their own permanent home. You will monitor biding activity across households in TA and offer support to those households who require assistance, in order to help them make informed choices ensuring compliance within the council's allocations policy and intervene as necessary. To undertake casework including completion of financial affordability assessments, assessing suitability of properties and issuing discharge of the duty decisions subject to the council's statutory duty for households to whom the council owes a full housing duty under the Housing Act 1996 Part VII as amended by the Homelessness Reduction Act. You will have knowledge and understanding of the Public Sector Equality Duty subject to the Equality Act 2010 and its effect on discharge of duty decisions. To assist homeless households in TA deal with the effects of the welfare reforms by providing advice and assistance on benefit entitlement and referral for employment opportunities and support. Skills and Experience: Demonstrable experience of working in a busy and pressurised environment as part of a team to achieve set targets and outcomes within a housing arena Demonstrable experience of working with vulnerable individuals and families with complex needs Strong communications skills both written and orally, influencing, negotiating in person and on behalf of individuals and providing advice to aide with. Empowering individuals to resolve their problems Good numerical skills to carry out affordability tests to recommend financial awards/grants/loans working on ledgers and assessing on finance issues whilst ensuring within affordability envelope to protect the council from incurring additional costs Able to work under pressure, manage competing work demands methodically to achieve targets and meet changing demands and priorities Able to deal with difficult customers and maintain positive working relationship at all levels Able to problem resolute, critically analyse financial and management information, think outside the box and sell the positives of a property or service in a reassuring and supportive manner Able to undertake casework including completion of financial affordability assessments, assessing suitability of properties and issuing discharge of the duty decisions subject to the council's statutory duty for households to whom the council owes a full housing duty under the Housing Act 1996 Part VII as amended by the Homelessness Reduction Act Demonstrable knowledge of Housing and Homelessness legislation, Housing Act 1996, parts VI and VII, as amended, the Homelessness Act 2002, Localism Act 2011, Homelessness Suitability of Accommodation (England) Order 2012, Homelessness Reduction Act 2017 and related legislation and case law Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits NVQ level 3 in a relevant vocational relating to Housing or equivalent work experience or training GCSE or equivalent in Maths and English Ability to take a flexible work approach, able to for one Saturday per month with day off in lieu and work proactively Able to travel between sites, hold a clean driving licence and have access to a car is essential About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Nottingham area. Your role will cover the Arnold area. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual.
Oct 30, 2025
Contract
Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Nottingham area. Your role will cover the Arnold area. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual.
Are you an experienced administrator, with a strong understanding of the housing sector? Approach Personnel are proud to be partnered with a cash rich, industry leading proprty services contractor, who are currently on the look out for a Administrator to help their support their Resident Liaison Officer, out of their office in Huntingdon. As a RLO Administrator, you will play a pivotal role in ensuring the smooth delivery of any planned works by working hand in hand with our existing team, filing all paperwork, logging all maintenance works and completing reports on behalf of the RLO. This role is originally a 6 month FTC, but can be made permanent for the right individual. What's in it for you? Basic Salary of up to 30,000 (Pro Rata'd for FTC) Access to an online discounts portal Private medical care Pension What are we looking for? Prior expereince as an Administrator (Ideally in the Housing Sector) Highly organised Can work under pressure and to time constraints Proficient in Word & Excel Key Responsibilities: Organise and maintain office systems. Maintain equipment and coordinate repairs Prepare documents and reports Maintain calendars and coordinate schedules Maintain accurate and up-to-date records Distribute information across departments or teams IF THIS IS YOU, WHY NOT APPLY NOW!
Oct 30, 2025
Full time
Are you an experienced administrator, with a strong understanding of the housing sector? Approach Personnel are proud to be partnered with a cash rich, industry leading proprty services contractor, who are currently on the look out for a Administrator to help their support their Resident Liaison Officer, out of their office in Huntingdon. As a RLO Administrator, you will play a pivotal role in ensuring the smooth delivery of any planned works by working hand in hand with our existing team, filing all paperwork, logging all maintenance works and completing reports on behalf of the RLO. This role is originally a 6 month FTC, but can be made permanent for the right individual. What's in it for you? Basic Salary of up to 30,000 (Pro Rata'd for FTC) Access to an online discounts portal Private medical care Pension What are we looking for? Prior expereince as an Administrator (Ideally in the Housing Sector) Highly organised Can work under pressure and to time constraints Proficient in Word & Excel Key Responsibilities: Organise and maintain office systems. Maintain equipment and coordinate repairs Prepare documents and reports Maintain calendars and coordinate schedules Maintain accurate and up-to-date records Distribute information across departments or teams IF THIS IS YOU, WHY NOT APPLY NOW!
Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence CSCS card (Construction Skills Certification Scheme) Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Oct 30, 2025
Full time
Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence CSCS card (Construction Skills Certification Scheme) Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
The Project Surveyor is responsible for delivering planned maintenance and stock investment programmes across Midlands properties, including kitchens, bathrooms, windows, roofs, and other major works. The role involves end-to-end project management, contractor oversight, quality assurance, and customer satisfaction, while promoting values and continuous improvement. Client Details The client is a housing organisation focused on maintaining and improving residential properties through planned investment and refurbishment programmes. They prioritise operational excellence, customer satisfaction, and continuous improvement, underpinned by strong values and collaborative working. Description Deliver planned maintenance and stock investment programmes (e.g., kitchens, bathrooms, windows, roofs, decorations). Manage projects using asset management software and mobile technology. Certify contractor valuations and manage interim and final accounts. Conduct quality inspections at various project stages. Collaborate with Resident Liaison Officers to ensure customer satisfaction. Prepare schedules of work, variations, and contract documentation. Provide technical and contractual advice, including contract administration. Ensure health and safety compliance and participate in out-of-hours rota. Maintain strong relationships with contractors, consultants, and stakeholders. Promote value for money, service efficiency, and team performance. Support continuous improvement and challenge existing practices. Role-model leadership behaviours and coach colleagues. Comply with internal policies, procedures, and data protection standards. Demonstrate professionalism and alignment with organisational values. Profile Holds a professional qualification in a relevant technical discipline or has substantial experience. Strong knowledge of domestic property maintenance and quality control systems. Proficient in mobile working technology and Microsoft Office applications. Minimum two years' experience delivering major works in housing (social or private). Skilled in managing long-term supplier contracts and full project lifecycle. Proven ability to achieve high customer satisfaction and manage valuations/accounts. Strong communication, planning, and organisational skills. Customer-focused with excellent relationship-building abilities. Confident enforcing compliance and working under pressure. Holds a full driving licence and access to a vehicle for business use. Demonstrates integrity, resilience, and a proactive, solution-oriented mindset. Open to feedback, embraces change, and supports continuous improvement. Comfortable working flexibly, including outside core hours when needed. Aligns with organisational values and promotes a positive, professional culture. Job Offer Ability to claim mileage from home Annual flu vaccinations via Boots Pharmacy or visiting nurse. Health cash plan with optional upgrades and family cover. Car leasing scheme. Employee assistance programme offering 24/7 confidential counselling. Flexible working hours, compressed weeks, hybrid working, and up to 26 days annual leave. Buying and selling annual leave (up to one working week, discretionary). Interest-free loan up to 5,000 (post-probation, discretionary). Enhanced maternity, paternity, and adoption pay above statutory levels. Support with childcare costs via government schemes. Life assurance (3x salary if in pension scheme; 1x if not). Working from home allowance of 15 per month.
Oct 30, 2025
Full time
The Project Surveyor is responsible for delivering planned maintenance and stock investment programmes across Midlands properties, including kitchens, bathrooms, windows, roofs, and other major works. The role involves end-to-end project management, contractor oversight, quality assurance, and customer satisfaction, while promoting values and continuous improvement. Client Details The client is a housing organisation focused on maintaining and improving residential properties through planned investment and refurbishment programmes. They prioritise operational excellence, customer satisfaction, and continuous improvement, underpinned by strong values and collaborative working. Description Deliver planned maintenance and stock investment programmes (e.g., kitchens, bathrooms, windows, roofs, decorations). Manage projects using asset management software and mobile technology. Certify contractor valuations and manage interim and final accounts. Conduct quality inspections at various project stages. Collaborate with Resident Liaison Officers to ensure customer satisfaction. Prepare schedules of work, variations, and contract documentation. Provide technical and contractual advice, including contract administration. Ensure health and safety compliance and participate in out-of-hours rota. Maintain strong relationships with contractors, consultants, and stakeholders. Promote value for money, service efficiency, and team performance. Support continuous improvement and challenge existing practices. Role-model leadership behaviours and coach colleagues. Comply with internal policies, procedures, and data protection standards. Demonstrate professionalism and alignment with organisational values. Profile Holds a professional qualification in a relevant technical discipline or has substantial experience. Strong knowledge of domestic property maintenance and quality control systems. Proficient in mobile working technology and Microsoft Office applications. Minimum two years' experience delivering major works in housing (social or private). Skilled in managing long-term supplier contracts and full project lifecycle. Proven ability to achieve high customer satisfaction and manage valuations/accounts. Strong communication, planning, and organisational skills. Customer-focused with excellent relationship-building abilities. Confident enforcing compliance and working under pressure. Holds a full driving licence and access to a vehicle for business use. Demonstrates integrity, resilience, and a proactive, solution-oriented mindset. Open to feedback, embraces change, and supports continuous improvement. Comfortable working flexibly, including outside core hours when needed. Aligns with organisational values and promotes a positive, professional culture. Job Offer Ability to claim mileage from home Annual flu vaccinations via Boots Pharmacy or visiting nurse. Health cash plan with optional upgrades and family cover. Car leasing scheme. Employee assistance programme offering 24/7 confidential counselling. Flexible working hours, compressed weeks, hybrid working, and up to 26 days annual leave. Buying and selling annual leave (up to one working week, discretionary). Interest-free loan up to 5,000 (post-probation, discretionary). Enhanced maternity, paternity, and adoption pay above statutory levels. Support with childcare costs via government schemes. Life assurance (3x salary if in pension scheme; 1x if not). Working from home allowance of 15 per month.
IMH Recruitment is seeking an experienced Housing Options Officer to join a dynamic team in Oxford, OX1. You will provide advice, support, and practical solutions to customers in housing need, including managing homelessness and prevention cases. Duties: Manage a personal caseload of homelessness and prevention cases. Assess applications and determine statutory duties under relevant housing legislation. Work proactively to prevent homelessness through advice, advocacy, and referrals. Liaise with internal teams, partner agencies, and clients to ensure early intervention. Conduct outreach visits, attend multi-agency meetings, and provide out-of-hours support as needed. Maintain accurate case records, reports, and use IT systems effectively. Support and train staff within partner agencies on homelessness prevention. Requirements : Experience in housing or a customer-focused frontline role. Strong knowledge of homelessness and housing legislation. Ability to manage complex cases, make independent decisions, and remain calm under pressure. Competent in IT systems, including Outlook, Word, Excel, and housing management software. GCSEs in English and Maths (Grade C or above) or equivalent. Housing-related qualification desirable. A clean, Standard DBS is required for the role. Hours & Pay: Monday - Friday: (Working hours to be confirmed at interview stage) 19.70 Per Hour Weekly pay! Interested? Send your up-to-date CV today! For more information, call (phone number removed) !
Oct 30, 2025
Full time
IMH Recruitment is seeking an experienced Housing Options Officer to join a dynamic team in Oxford, OX1. You will provide advice, support, and practical solutions to customers in housing need, including managing homelessness and prevention cases. Duties: Manage a personal caseload of homelessness and prevention cases. Assess applications and determine statutory duties under relevant housing legislation. Work proactively to prevent homelessness through advice, advocacy, and referrals. Liaise with internal teams, partner agencies, and clients to ensure early intervention. Conduct outreach visits, attend multi-agency meetings, and provide out-of-hours support as needed. Maintain accurate case records, reports, and use IT systems effectively. Support and train staff within partner agencies on homelessness prevention. Requirements : Experience in housing or a customer-focused frontline role. Strong knowledge of homelessness and housing legislation. Ability to manage complex cases, make independent decisions, and remain calm under pressure. Competent in IT systems, including Outlook, Word, Excel, and housing management software. GCSEs in English and Maths (Grade C or above) or equivalent. Housing-related qualification desirable. A clean, Standard DBS is required for the role. Hours & Pay: Monday - Friday: (Working hours to be confirmed at interview stage) 19.70 Per Hour Weekly pay! Interested? Send your up-to-date CV today! For more information, call (phone number removed) !
The Role We are seeking an experienced Site Manager to lead external works and SHDF (Social Housing Decarbonisation Fund) retrofit projects across Gloucester. You ll be responsible for ensuring that all external and energy efficiency upgrades including cladding installations, insulation, window and door replacements, roofing, and associated building fabric improvements are delivered safely, efficiently, and to the highest standards of energy performance and compliance. You ll work closely with Contracts Managers, Resident Liaison Officers (RLOs), and subcontractors to ensure projects are completed on time, on budget, and with minimal disruption to residents. Key Responsibilities Manage and coordinate day-to-day site operations on multiple external and SHDF retrofit projects. Supervise trades and subcontractors carrying out cladding, insulation, window/door replacements, roofing, and other energy efficiency-related works. Ensure all works meet SHDF requirements, building regulations, and energy performance standards (e.g., PAS 2035, EPC targets, etc.). Maintain site health & safety compliance, carrying out regular inspections and toolbox talks. Liaise with Resident Liaison Officers to communicate works and minimise disruption to tenants. Carry out pre-start meetings, progress reports, and handover inspections. Monitor quality, productivity, and materials use against programme and budget targets. Identify and report variations, issues, or non-conformances promptly to the Contracts Manager. Ensure accurate and timely record keeping including photos, permits, and completion documents. Requirements Proven experience as a Site Manager within external works, energy efficiency retrofits, SHDF projects, or social housing refurbishment (essential) Working knowledge of cladding installations, insulation systems, building fabric upgrades, and SHDF retrofit works (essential) Strong Health & Safety knowledge and ability to enforce site compliance (SMSTS or SSSTS required) Excellent leadership and communication skills able to manage teams, subcontractors, and client expectations Full UK Driving Licence (essential) Organised, proactive, and able to deliver multiple projects to strict deadlines Energy efficiency or retrofit-related certifications (e.g., PAS 2035, TrustMark, or similar) desirable but not essential
Oct 30, 2025
Contract
The Role We are seeking an experienced Site Manager to lead external works and SHDF (Social Housing Decarbonisation Fund) retrofit projects across Gloucester. You ll be responsible for ensuring that all external and energy efficiency upgrades including cladding installations, insulation, window and door replacements, roofing, and associated building fabric improvements are delivered safely, efficiently, and to the highest standards of energy performance and compliance. You ll work closely with Contracts Managers, Resident Liaison Officers (RLOs), and subcontractors to ensure projects are completed on time, on budget, and with minimal disruption to residents. Key Responsibilities Manage and coordinate day-to-day site operations on multiple external and SHDF retrofit projects. Supervise trades and subcontractors carrying out cladding, insulation, window/door replacements, roofing, and other energy efficiency-related works. Ensure all works meet SHDF requirements, building regulations, and energy performance standards (e.g., PAS 2035, EPC targets, etc.). Maintain site health & safety compliance, carrying out regular inspections and toolbox talks. Liaise with Resident Liaison Officers to communicate works and minimise disruption to tenants. Carry out pre-start meetings, progress reports, and handover inspections. Monitor quality, productivity, and materials use against programme and budget targets. Identify and report variations, issues, or non-conformances promptly to the Contracts Manager. Ensure accurate and timely record keeping including photos, permits, and completion documents. Requirements Proven experience as a Site Manager within external works, energy efficiency retrofits, SHDF projects, or social housing refurbishment (essential) Working knowledge of cladding installations, insulation systems, building fabric upgrades, and SHDF retrofit works (essential) Strong Health & Safety knowledge and ability to enforce site compliance (SMSTS or SSSTS required) Excellent leadership and communication skills able to manage teams, subcontractors, and client expectations Full UK Driving Licence (essential) Organised, proactive, and able to deliver multiple projects to strict deadlines Energy efficiency or retrofit-related certifications (e.g., PAS 2035, TrustMark, or similar) desirable but not essential
Job Title: Head of Disrepair Location: South East London Contract Type: Temporary Day Rate: 500- 550 per day Start Date: ASAP Overview: We're working with a respected local authority in South East London seeking an experienced Head of Disrepair on a temporary basis. This senior interim role is critical to improving the management of legal disrepair claims, ensuring timely resolution, and leading a proactive strategy to reduce future cases. You will oversee the full disrepair function, managing surveyors, legal officers, and contractors, and acting as the council's lead expert on disrepair matters. Key Responsibilities: Lead the authority's disrepair service, managing all legal disrepair and pre-action claims. Supervise a multi-disciplinary team (surveyors, legal staff, admin). Ensure cases are investigated and resolved efficiently and within legal timeframes. Act as lead advisor on disrepair legislation and policy to senior officers and members. Manage contractor performance related to disrepair works and legal case resolution. Work closely with legal services on claim handling, settlements, and court proceedings. Implement strategies to reduce incoming claims and improve service standards. Monitor compliance, ensure accurate case records, and produce regular performance reports. Essential Requirements: Extensive experience in disrepair management within a local authority or social housing setting. Strong understanding of relevant legislation: Landlord and Tenant Act , Housing Act , Homes (Fitness for Human Habitation) Act , and Civil Procedure Rules. Proven ability to manage and resolve complex legal disrepair cases. Strong leadership and performance management skills. Excellent stakeholder engagement, including legal teams, residents, senior leadership, and elected members. Familiar with housing management and case tracking systems. Professionally qualified in housing, building surveying, or legal discipline (desirable). Contract Details: Location: South East London Rate: 500- 550 per day Hours: Full-time, Monday to Friday How to Apply: If you have the expertise to take ownership of a busy disrepair function and the leadership to deliver lasting service improvements, apply now or get in touch for a confidential discussion.
Oct 30, 2025
Contract
Job Title: Head of Disrepair Location: South East London Contract Type: Temporary Day Rate: 500- 550 per day Start Date: ASAP Overview: We're working with a respected local authority in South East London seeking an experienced Head of Disrepair on a temporary basis. This senior interim role is critical to improving the management of legal disrepair claims, ensuring timely resolution, and leading a proactive strategy to reduce future cases. You will oversee the full disrepair function, managing surveyors, legal officers, and contractors, and acting as the council's lead expert on disrepair matters. Key Responsibilities: Lead the authority's disrepair service, managing all legal disrepair and pre-action claims. Supervise a multi-disciplinary team (surveyors, legal staff, admin). Ensure cases are investigated and resolved efficiently and within legal timeframes. Act as lead advisor on disrepair legislation and policy to senior officers and members. Manage contractor performance related to disrepair works and legal case resolution. Work closely with legal services on claim handling, settlements, and court proceedings. Implement strategies to reduce incoming claims and improve service standards. Monitor compliance, ensure accurate case records, and produce regular performance reports. Essential Requirements: Extensive experience in disrepair management within a local authority or social housing setting. Strong understanding of relevant legislation: Landlord and Tenant Act , Housing Act , Homes (Fitness for Human Habitation) Act , and Civil Procedure Rules. Proven ability to manage and resolve complex legal disrepair cases. Strong leadership and performance management skills. Excellent stakeholder engagement, including legal teams, residents, senior leadership, and elected members. Familiar with housing management and case tracking systems. Professionally qualified in housing, building surveying, or legal discipline (desirable). Contract Details: Location: South East London Rate: 500- 550 per day Hours: Full-time, Monday to Friday How to Apply: If you have the expertise to take ownership of a busy disrepair function and the leadership to deliver lasting service improvements, apply now or get in touch for a confidential discussion.
Join Our Team as a Community Engagement Officer Are you passionate about making a real difference in communities? Do you believe in empowering residents to shape their neighbourhoods and thrive together? At bpha, we re looking for a committed Community Engagement Officer to help drive lasting, positive change. What You ll Be Doing: You'll play a leading role in delivering community-led solutions, building partnerships, and supporting both established and new neighbourhoods. From regeneration initiatives to quality-of-life projects, you'll bring people together to tackle what matters most to them creating stronger, more connected communities. Your Key Responsibilities: Identify community trends and develop targeted, impactful projects Lead on initiatives that promote regeneration, cohesion and quality of life Support and guide new resident groups and secure funding opportunities Build strong networks across stakeholders, residents and partner organisations Promote resident involvement and amplify community voices Encourage volunteering and learning opportunities that empower individuals Ensure inclusion and outreach to all, especially marginalised communities What We re Looking For: A natural communicator and problem-solver with strong project management skills Proven experience (at least 2 years experience) in community development or engagement Ability to build trust and work collaboratively with diverse groups Skilled in planning, delivering, and evaluating impactful community projects Passion for inclusion, learning, and long-term transformation IT proficiency and a good understanding of social housing challenges Please note the post holder must have a valid driving licence and access to a vehicle during working hours to be successfully carry out the duties of the role. Desirable but not essential: Knowledge of welfare reform and social housing policy Experience securing external funding Familiarity with MS PowerPoint and Visio Whether you re hands-on at community events, liaising with local partners, or helping residents find their collective voice you ll be at the heart of something meaningful. Why bpha? We re a values-led housing association on a mission to build sustainable communities. You ll join a supportive, ambitious team that values innovation, impact, and inclusivity. Ready to be a catalyst for community change? Apply now. For an informal conversation about this role contact Community Engagement Manager Rosetta Triolo. Please note, applications will be reviewed as received and bpha reserves the right to close the advertisement prior to the scheduled closing date. Apply early to avoid disappointment. Any offer of employment made will be subject to satisfactory pre-employment screening including references and DBS checks. Interview Date: Tuesday 18th November
Oct 30, 2025
Full time
Join Our Team as a Community Engagement Officer Are you passionate about making a real difference in communities? Do you believe in empowering residents to shape their neighbourhoods and thrive together? At bpha, we re looking for a committed Community Engagement Officer to help drive lasting, positive change. What You ll Be Doing: You'll play a leading role in delivering community-led solutions, building partnerships, and supporting both established and new neighbourhoods. From regeneration initiatives to quality-of-life projects, you'll bring people together to tackle what matters most to them creating stronger, more connected communities. Your Key Responsibilities: Identify community trends and develop targeted, impactful projects Lead on initiatives that promote regeneration, cohesion and quality of life Support and guide new resident groups and secure funding opportunities Build strong networks across stakeholders, residents and partner organisations Promote resident involvement and amplify community voices Encourage volunteering and learning opportunities that empower individuals Ensure inclusion and outreach to all, especially marginalised communities What We re Looking For: A natural communicator and problem-solver with strong project management skills Proven experience (at least 2 years experience) in community development or engagement Ability to build trust and work collaboratively with diverse groups Skilled in planning, delivering, and evaluating impactful community projects Passion for inclusion, learning, and long-term transformation IT proficiency and a good understanding of social housing challenges Please note the post holder must have a valid driving licence and access to a vehicle during working hours to be successfully carry out the duties of the role. Desirable but not essential: Knowledge of welfare reform and social housing policy Experience securing external funding Familiarity with MS PowerPoint and Visio Whether you re hands-on at community events, liaising with local partners, or helping residents find their collective voice you ll be at the heart of something meaningful. Why bpha? We re a values-led housing association on a mission to build sustainable communities. You ll join a supportive, ambitious team that values innovation, impact, and inclusivity. Ready to be a catalyst for community change? Apply now. For an informal conversation about this role contact Community Engagement Manager Rosetta Triolo. Please note, applications will be reviewed as received and bpha reserves the right to close the advertisement prior to the scheduled closing date. Apply early to avoid disappointment. Any offer of employment made will be subject to satisfactory pre-employment screening including references and DBS checks. Interview Date: Tuesday 18th November
Resident Liaison Officer - Kitchens & Bathrooms 19.00 - 22.00 per hour (Umbrella) SY6 We are very keen to speak to candidates looking for a Resident Liaison Officer role where you'll have the opportunity to work remotely when not on site, while supporting a Kitchens & Bathrooms refurbishment programme for a well-established housing provider. This contract runs until March 2026, with the office based in West Brom, but the patch covers Shropshire (SY6), so the Resident Liaison Officer will be visiting residents and liaising with contractors regularly. Key Responsibilities as a Resident Liaison Officer: Act as the main point of contact for residents during kitchen and bathroom upgrades Book appointments, send letters, and manage no access issues Door knocking and face-to-face visits with residents as needed Liaise with contractors to ensure works are delivered smoothly and on schedule Support residents with queries and complaints We are very keen to speak to candidates who have experience as a: Resident Liaison Officer Tenant Liaison Officer Housing Officer Customer Liaison Officer Additional Information: Resident Liaison Officer - Kitchens & Bathrooms 19.00 - 22.00 per hour (Umbrella) SY6 Driving is essential Face-to-face interviews next week preferred (Teams available if needed) Start date ASAP If this role is of interest or you would like more information, click apply or give Tiyana a call on (phone number removed) or email (url removed)
Oct 30, 2025
Contract
Resident Liaison Officer - Kitchens & Bathrooms 19.00 - 22.00 per hour (Umbrella) SY6 We are very keen to speak to candidates looking for a Resident Liaison Officer role where you'll have the opportunity to work remotely when not on site, while supporting a Kitchens & Bathrooms refurbishment programme for a well-established housing provider. This contract runs until March 2026, with the office based in West Brom, but the patch covers Shropshire (SY6), so the Resident Liaison Officer will be visiting residents and liaising with contractors regularly. Key Responsibilities as a Resident Liaison Officer: Act as the main point of contact for residents during kitchen and bathroom upgrades Book appointments, send letters, and manage no access issues Door knocking and face-to-face visits with residents as needed Liaise with contractors to ensure works are delivered smoothly and on schedule Support residents with queries and complaints We are very keen to speak to candidates who have experience as a: Resident Liaison Officer Tenant Liaison Officer Housing Officer Customer Liaison Officer Additional Information: Resident Liaison Officer - Kitchens & Bathrooms 19.00 - 22.00 per hour (Umbrella) SY6 Driving is essential Face-to-face interviews next week preferred (Teams available if needed) Start date ASAP If this role is of interest or you would like more information, click apply or give Tiyana a call on (phone number removed) or email (url removed)
Eden Brown are seeking a highly efficient Housing Officer for a 3 month contract in Runcorn The role as Sheltered Housing Officer will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Oct 30, 2025
Contract
Eden Brown are seeking a highly efficient Housing Officer for a 3 month contract in Runcorn The role as Sheltered Housing Officer will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
A superb opportunity has arisen for a Housing Officer to join a leading provider of social housing on an interim 3-month contract. As a Housing Officer, you will play a vital role in managing and maintaining a patch of 500 mixed tenure properties. Your primary responsibility will be to ensure the timely and efficient allocation of properties, as well as managing tenancy agreements and resolving any housing-related issues that may arise. You will also work closely with the specialist Rent Income and ASB teams within the organisation to provide support to tenants and ensure the delivery of excellent customer service. Role Responsibilities: Manage a designated portfolio of 500 properties, ensuring tenancy agreements and policies are upheld. Conduct housing assessments and carry out property inspections to ensure compliance with health and safety regulations. Develop and maintain effective relationships with tenants, providing relevant advice and support on tenancy-related matters. Investigate and resolve tenancy breaches and deal with any low level anti-social behaviour cases. Liaise with external contractors and agencies to arrange repairs and maintenance works. Liaise with Rent Income team to ensure rents are managed effectively. Maintain accurate records and ensure all administrative tasks are completed in a timely manner. Ensure compliance with relevant housing legislation and council policies. Candidate Requirements: Proven experience in housing management within the social housing sector. Excellent communication skills, both written and verbal, with the ability to engage effectively with tenants and external partners. Sound knowledge of relevant legislation, including the Housing Act, Tenancy Law, and Health and Safety regulations. Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy. Proficient IT skills, including the use of housing management systems. A proactive and self-motivated approach, with the ability to work independently as well as part of a team. A basic DBS will be completed for this role. This is an excellent opportunity for a motivated Housing Officer who is seeking a fresh challenge. If you have the relevant experience and are interested in this opportunity please submit your CV immediately.
Oct 30, 2025
Seasonal
A superb opportunity has arisen for a Housing Officer to join a leading provider of social housing on an interim 3-month contract. As a Housing Officer, you will play a vital role in managing and maintaining a patch of 500 mixed tenure properties. Your primary responsibility will be to ensure the timely and efficient allocation of properties, as well as managing tenancy agreements and resolving any housing-related issues that may arise. You will also work closely with the specialist Rent Income and ASB teams within the organisation to provide support to tenants and ensure the delivery of excellent customer service. Role Responsibilities: Manage a designated portfolio of 500 properties, ensuring tenancy agreements and policies are upheld. Conduct housing assessments and carry out property inspections to ensure compliance with health and safety regulations. Develop and maintain effective relationships with tenants, providing relevant advice and support on tenancy-related matters. Investigate and resolve tenancy breaches and deal with any low level anti-social behaviour cases. Liaise with external contractors and agencies to arrange repairs and maintenance works. Liaise with Rent Income team to ensure rents are managed effectively. Maintain accurate records and ensure all administrative tasks are completed in a timely manner. Ensure compliance with relevant housing legislation and council policies. Candidate Requirements: Proven experience in housing management within the social housing sector. Excellent communication skills, both written and verbal, with the ability to engage effectively with tenants and external partners. Sound knowledge of relevant legislation, including the Housing Act, Tenancy Law, and Health and Safety regulations. Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy. Proficient IT skills, including the use of housing management systems. A proactive and self-motivated approach, with the ability to work independently as well as part of a team. A basic DBS will be completed for this role. This is an excellent opportunity for a motivated Housing Officer who is seeking a fresh challenge. If you have the relevant experience and are interested in this opportunity please submit your CV immediately.
We're recruiting a highly skilled and forward-thinking Housing Strategy & Policy Lead. This senior role is pivotal in driving evidence-led housing strategy, shaping corporate policy, and delivering transformation programmes that directly improve outcomes for residents. Acting as a principal policy adviser to senior leadership, you will help set the direction of housing services while embedding resident voice and ensuring compliance with the latest legislation, including the Social Housing Act. You'll be joining at a crucial time, with the opportunity to influence change at scale, lead multi-disciplinary projects, and position Housing Strategy and Policy as a centre of excellence within the organisation. The Role Lead the development of evidence-based housing strategies and policies that align with organisational vision, deliver value for money, and improve resident outcomes. Provide expert policy advice to senior officers and elected members, shaping strategic decisions on service delivery and use of resources. Manage and oversee the delivery of major change and improvement programmes, ensuring compliance with new housing regulation and consumer standards. Champion resident engagement, ensuring feedback and recommendations are embedded into policy development and service delivery. Lead multi-disciplinary reviews and deliver innovative policy projects, particularly around transformation, resident engagement, and compliance. Matrix manage and develop Strategy and Policy Officers, driving high performance and continuous improvement. Monitor and interpret national, regional, and local housing policy developments, translating them into practical action for the service. Act as a subject matter expert in housing strategy, driving organisational learning and ensuring best practice in policy design and delivery. Key Requirements Proven experience leading the design and delivery of complex housing or corporate policy initiatives. Strong understanding of housing legislation, regulation, and compliance frameworks (including Social Housing Act and Ombudsman Code). Demonstrated ability to influence senior leaders and elected members in a complex, politically-led environment. Track record of leading large change and transformation programmes, delivering measurable improvements. Strong leadership and people management skills, with experience managing multi-disciplinary teams in a matrix environment. Excellent written and verbal communication skills, with the ability to distil complex information into actionable advice. Proven ability to drive resident engagement and embed customer voice into strategy and policy. Strong research, analysis, and project management skills with knowledge of recognised methodologies (e.g. PRINCE2, APM). What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 30, 2025
Contract
We're recruiting a highly skilled and forward-thinking Housing Strategy & Policy Lead. This senior role is pivotal in driving evidence-led housing strategy, shaping corporate policy, and delivering transformation programmes that directly improve outcomes for residents. Acting as a principal policy adviser to senior leadership, you will help set the direction of housing services while embedding resident voice and ensuring compliance with the latest legislation, including the Social Housing Act. You'll be joining at a crucial time, with the opportunity to influence change at scale, lead multi-disciplinary projects, and position Housing Strategy and Policy as a centre of excellence within the organisation. The Role Lead the development of evidence-based housing strategies and policies that align with organisational vision, deliver value for money, and improve resident outcomes. Provide expert policy advice to senior officers and elected members, shaping strategic decisions on service delivery and use of resources. Manage and oversee the delivery of major change and improvement programmes, ensuring compliance with new housing regulation and consumer standards. Champion resident engagement, ensuring feedback and recommendations are embedded into policy development and service delivery. Lead multi-disciplinary reviews and deliver innovative policy projects, particularly around transformation, resident engagement, and compliance. Matrix manage and develop Strategy and Policy Officers, driving high performance and continuous improvement. Monitor and interpret national, regional, and local housing policy developments, translating them into practical action for the service. Act as a subject matter expert in housing strategy, driving organisational learning and ensuring best practice in policy design and delivery. Key Requirements Proven experience leading the design and delivery of complex housing or corporate policy initiatives. Strong understanding of housing legislation, regulation, and compliance frameworks (including Social Housing Act and Ombudsman Code). Demonstrated ability to influence senior leaders and elected members in a complex, politically-led environment. Track record of leading large change and transformation programmes, delivering measurable improvements. Strong leadership and people management skills, with experience managing multi-disciplinary teams in a matrix environment. Excellent written and verbal communication skills, with the ability to distil complex information into actionable advice. Proven ability to drive resident engagement and embed customer voice into strategy and policy. Strong research, analysis, and project management skills with knowledge of recognised methodologies (e.g. PRINCE2, APM). What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title: Surveying Manager - Property Services Location: South East London Contract Type: Temporary Day Rate: 500- 550 per day Start Date: ASAP About the Role: We are currently working with a well-regarded local authority in South East London who are seeking an experienced Surveying Manager to join their Property Services team on a temporary basis. This is a key leadership role responsible for managing a team of surveyors and delivering high-quality property maintenance services across the council's housing stock. The successful candidate will oversee responsive repairs, void works, planned maintenance, and ensure all works comply with regulatory and safety standards. Key Responsibilities: Lead and manage a team of surveyors and technical officers within the housing repairs and maintenance division. Oversee the delivery of responsive repairs, voids, and planned maintenance programmes across the council's housing portfolio. Ensure effective contractor management, monitor KPIs and ensure works are delivered to time, cost, and quality targets. Uphold compliance with relevant health & safety legislation, building regulations, and internal council policies. Provide technical guidance on complex repair issues and contribute to continuous service improvement initiatives. Prepare reports, performance dashboards, and updates for senior management and elected members. Work closely with internal departments such as housing management, legal, procurement, and finance. Support budget monitoring and contribute to the planning and procurement of future capital works. Key Requirements: Demonstrable experience in a surveying management role within a local authority or similar public sector housing environment. In-depth knowledge of housing repairs, building safety, compliance regulations, and contract management. Strong leadership and team management skills, with the ability to drive performance and service quality. Familiarity with relevant legislation including the Landlord and Tenant Act, HHSRS, CDM, and statutory compliance. Professionally qualified (HNC/HND or degree in Building Surveying or related field). MRICS/MCIOB is desirable but not essential. Excellent communication, stakeholder engagement, and reporting skills. Proficient in the use of housing or asset management systems and Microsoft Office tools. Contract Details: Location: South East London Rate: 500- 550 per day Working Hours: Full-time, Monday to Friday Apply Now: This is an exciting opportunity to step into a strategic role within a forward-thinking local authority. If you have the leadership skills, technical expertise, and public sector experience to hit the ground running, we'd love to hear from you.
Oct 30, 2025
Contract
Job Title: Surveying Manager - Property Services Location: South East London Contract Type: Temporary Day Rate: 500- 550 per day Start Date: ASAP About the Role: We are currently working with a well-regarded local authority in South East London who are seeking an experienced Surveying Manager to join their Property Services team on a temporary basis. This is a key leadership role responsible for managing a team of surveyors and delivering high-quality property maintenance services across the council's housing stock. The successful candidate will oversee responsive repairs, void works, planned maintenance, and ensure all works comply with regulatory and safety standards. Key Responsibilities: Lead and manage a team of surveyors and technical officers within the housing repairs and maintenance division. Oversee the delivery of responsive repairs, voids, and planned maintenance programmes across the council's housing portfolio. Ensure effective contractor management, monitor KPIs and ensure works are delivered to time, cost, and quality targets. Uphold compliance with relevant health & safety legislation, building regulations, and internal council policies. Provide technical guidance on complex repair issues and contribute to continuous service improvement initiatives. Prepare reports, performance dashboards, and updates for senior management and elected members. Work closely with internal departments such as housing management, legal, procurement, and finance. Support budget monitoring and contribute to the planning and procurement of future capital works. Key Requirements: Demonstrable experience in a surveying management role within a local authority or similar public sector housing environment. In-depth knowledge of housing repairs, building safety, compliance regulations, and contract management. Strong leadership and team management skills, with the ability to drive performance and service quality. Familiarity with relevant legislation including the Landlord and Tenant Act, HHSRS, CDM, and statutory compliance. Professionally qualified (HNC/HND or degree in Building Surveying or related field). MRICS/MCIOB is desirable but not essential. Excellent communication, stakeholder engagement, and reporting skills. Proficient in the use of housing or asset management systems and Microsoft Office tools. Contract Details: Location: South East London Rate: 500- 550 per day Working Hours: Full-time, Monday to Friday Apply Now: This is an exciting opportunity to step into a strategic role within a forward-thinking local authority. If you have the leadership skills, technical expertise, and public sector experience to hit the ground running, we'd love to hear from you.
We're recruiting a highly organised and customer-focused Housing Business Support Officer to join a busy Housing Management and Refugee Services team. This is an exciting opportunity to play a key part in supporting the delivery of front-line housing services and ensuring residents receive an excellent, responsive experience. This role is ideal for someone with strong administrative skills and a genuine interest in social housing, customer service, and community support. The Role Provide a responsive front-line service to residents and customers by telephone, email, and in-person, ensuring queries are handled quickly and professionally. Support residents to self-serve where possible, identifying opportunities to streamline customer journeys. Assist with the administration of a wide range of housing processes, including: oRight to Buy applications oRent account set-up and maintenance oTemporary accommodation and housing waiting list records oRefugee grants and related project work oAsset and property data updates (e.g. Decent Homes records) Maintain accurate records and databases, ensuring information is stored correctly in systems such as NEC, Business World, or other housing IT platforms. Monitor and respond to generic team mailboxes, ensuring queries are directed appropriately and within agreed timescales. Support the organisation of meetings and resident events, including preparing papers and taking minutes when required. Provide administrative and project support to a range of housing teams including Housing Officers, Housing Managers and the Refugee Services Team. Contribute to housing-related projects, data gathering, and reporting to support service improvement. Key Requirements Strong administrative experience, ideally within a housing, customer service, or local government environment. Excellent communication skills, both written and verbal, with the ability to communicate effectively with residents and colleagues. Good IT skills including Microsoft Word, Excel, Outlook, PowerPoint, and database systems. High attention to detail and strong organisational skills, able to prioritise tasks effectively in a fast-paced environment. Basic understanding of housing policies and procedures or a willingness to develop this knowledge. Experience in managing confidential information in line with data protection requirements. A positive, proactive approach with a commitment to providing outstanding service to residents. Strong alignment with the values and aims of social housing and community support. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 30, 2025
Contract
We're recruiting a highly organised and customer-focused Housing Business Support Officer to join a busy Housing Management and Refugee Services team. This is an exciting opportunity to play a key part in supporting the delivery of front-line housing services and ensuring residents receive an excellent, responsive experience. This role is ideal for someone with strong administrative skills and a genuine interest in social housing, customer service, and community support. The Role Provide a responsive front-line service to residents and customers by telephone, email, and in-person, ensuring queries are handled quickly and professionally. Support residents to self-serve where possible, identifying opportunities to streamline customer journeys. Assist with the administration of a wide range of housing processes, including: oRight to Buy applications oRent account set-up and maintenance oTemporary accommodation and housing waiting list records oRefugee grants and related project work oAsset and property data updates (e.g. Decent Homes records) Maintain accurate records and databases, ensuring information is stored correctly in systems such as NEC, Business World, or other housing IT platforms. Monitor and respond to generic team mailboxes, ensuring queries are directed appropriately and within agreed timescales. Support the organisation of meetings and resident events, including preparing papers and taking minutes when required. Provide administrative and project support to a range of housing teams including Housing Officers, Housing Managers and the Refugee Services Team. Contribute to housing-related projects, data gathering, and reporting to support service improvement. Key Requirements Strong administrative experience, ideally within a housing, customer service, or local government environment. Excellent communication skills, both written and verbal, with the ability to communicate effectively with residents and colleagues. Good IT skills including Microsoft Word, Excel, Outlook, PowerPoint, and database systems. High attention to detail and strong organisational skills, able to prioritise tasks effectively in a fast-paced environment. Basic understanding of housing policies and procedures or a willingness to develop this knowledge. Experience in managing confidential information in line with data protection requirements. A positive, proactive approach with a commitment to providing outstanding service to residents. Strong alignment with the values and aims of social housing and community support. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Site Manager - Planned works (Retrofit and planned works) 40k + car allowance/salary sacrifice scheme + Benefits Full-time, permanent position Based in Newport/Cardiff and surrounding areas We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver a decarbonisation and planned works project for Social Housing in Newport/Cardiff and surrounding areas . This is a client facing role, you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project An SMSTS is required You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a competitive salary of up to 45K + car allowance + Benefits. For your chance of securing this role please apply online now, or for more information, call Meg on (phone number removed)!
Oct 30, 2025
Full time
Site Manager - Planned works (Retrofit and planned works) 40k + car allowance/salary sacrifice scheme + Benefits Full-time, permanent position Based in Newport/Cardiff and surrounding areas We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver a decarbonisation and planned works project for Social Housing in Newport/Cardiff and surrounding areas . This is a client facing role, you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project An SMSTS is required You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a competitive salary of up to 45K + car allowance + Benefits. For your chance of securing this role please apply online now, or for more information, call Meg on (phone number removed)!
A Senior Planner is urgently required by Housing Developer based in Bracknell to join the busy Town Planning team. Reporting into the Senior Planning Manager and land Director the role is to handle a varied range of planning applications for both strategic and immediate sites, of varying size and complexity. The role is responsible for all areas of the planning process including detailed development management and delivery. It is important you have proven experience of managing planning applications, coordinating the team of consultants and negotiating with planning officers to secure deliverable planning consents. Responsibilities include: Site assessments, examination of planning histories, policy analysis, new site appraisals Prepare and manager different types of planning applications to the discharge of planning conditions and S106 obligations Brief internal layout designers, external consultants and officers at Local Planning Authorities prior, during and post submission Prepare design access statements Formulate planning strategies to promote medium and long term development sites with guidance from the Planning Manager. The ideal candidate will have: Experience of managing planning applications Degree/ Masters in Planning with an RTPI accreditation Ability to adapt, work accurately and efficiently Full driving license In return you can expect a progressive career with one of the best house building names in the industry who have plenty of work. This could be a great career move for the right person who aspires to work in town planning.
Oct 30, 2025
Full time
A Senior Planner is urgently required by Housing Developer based in Bracknell to join the busy Town Planning team. Reporting into the Senior Planning Manager and land Director the role is to handle a varied range of planning applications for both strategic and immediate sites, of varying size and complexity. The role is responsible for all areas of the planning process including detailed development management and delivery. It is important you have proven experience of managing planning applications, coordinating the team of consultants and negotiating with planning officers to secure deliverable planning consents. Responsibilities include: Site assessments, examination of planning histories, policy analysis, new site appraisals Prepare and manager different types of planning applications to the discharge of planning conditions and S106 obligations Brief internal layout designers, external consultants and officers at Local Planning Authorities prior, during and post submission Prepare design access statements Formulate planning strategies to promote medium and long term development sites with guidance from the Planning Manager. The ideal candidate will have: Experience of managing planning applications Degree/ Masters in Planning with an RTPI accreditation Ability to adapt, work accurately and efficiently Full driving license In return you can expect a progressive career with one of the best house building names in the industry who have plenty of work. This could be a great career move for the right person who aspires to work in town planning.
We have an opportunity for a Homeownership Support Office r to join our team at SNG based in either Wembley or Basingstoke. This is a permanent full time role where you'll combine office and home working to ensure a positive work/life balance. The starting salary is circa £30,000 per year depending on your experience. The Role As a Homeownership Support Officer you'll support the delivery of a consistent, efficient and customer-focused service for our shared ownership, leasehold and freehold customers. You'll work collaboratively with internal colleagues and our external partners to ensure the effective management of customer enquires and service requests. You'll be managing the team inbox, ensuring accurate triage and routing of enquires, and supporting the wider team to improve the outcomes for our customers. What we'll need from you: You will need excellent administrative and customer service skills with the ability to take responsibility for your own workload. You'll also have an understanding of leasehold, freehold and shared ownership tenures Along with: Experience of working in a customer service or housing-related environment The ability to handle sensitive and complex customer issues with care and professionalism The Ability to meet deadlines and plan and deliver a range of different activities Strong communication skills A high level of attention to detail. What we can offer you As a member of the Leasehold and Homeownership Team you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service About us It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes to over 200,000 customers and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Oct 30, 2025
Full time
We have an opportunity for a Homeownership Support Office r to join our team at SNG based in either Wembley or Basingstoke. This is a permanent full time role where you'll combine office and home working to ensure a positive work/life balance. The starting salary is circa £30,000 per year depending on your experience. The Role As a Homeownership Support Officer you'll support the delivery of a consistent, efficient and customer-focused service for our shared ownership, leasehold and freehold customers. You'll work collaboratively with internal colleagues and our external partners to ensure the effective management of customer enquires and service requests. You'll be managing the team inbox, ensuring accurate triage and routing of enquires, and supporting the wider team to improve the outcomes for our customers. What we'll need from you: You will need excellent administrative and customer service skills with the ability to take responsibility for your own workload. You'll also have an understanding of leasehold, freehold and shared ownership tenures Along with: Experience of working in a customer service or housing-related environment The ability to handle sensitive and complex customer issues with care and professionalism The Ability to meet deadlines and plan and deliver a range of different activities Strong communication skills A high level of attention to detail. What we can offer you As a member of the Leasehold and Homeownership Team you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service About us It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes to over 200,000 customers and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
temporary Job - project Building Surveyor, social housing Main Job Purpose:Working for a large Social Housing Provider, to assist the planned maintenance team on capital projects The roleThe main purpose of the job is to provide efficient and effective oversight to the planned investment contracts. • Management of contractors undertaking the works • Performance monitoring • Undertaking accurate specifications • Checking of H&S on site • Quality checking of works • Ensuring that works are delivered to agreed budgets • Conduct detailed property inspections to identify issues having the ability to solve problems. • Prepare accurate, comprehensive reports and provide recommendations for remedial actions in line with best practices. • Liaise with tenants, landlords, and other parties to investigate complaints and resolve disputes effectively. • Ensure compliance with relevant housing legislation, including the Homes (Fitness for Human Habitation) Act 2018. • Work collaboratively with contractors, maintenance teams, and external stakeholders to oversee investment works and ensure quality standards. • Maintain up-to-date records and documentation using internal systems KEY RESPONSIBILITIES •To survey and specify work required to ensure properties meet the lettable standard.•Utilising approved contractors, organise work to a conclusion, to achieve the appropriate quality within agreed timescales. •To survey managed buildings, provide detailed condition data and advise the need for remedial work or inclusion into other works programmes, as required. To organise that work as directed. Procure services of contractors •Visit sites in order to monitor and supervise construction works to ensure compliance with any contracts that are in force, compliance with specifications, Health & Safety etc. and ensure volumes of works carried out compare to any interim and final invoices prepared by Contractors. •To issue written site instructions to Contractors to vary works within approved limits and assist in the collection of documentation to check the validity of claims for extra payments. •Ensure works conducted in cooperation with tenant's needs and that the Contractors are abiding by the terms of their contract with regard to customer care. •Maintain a site diary/ documentation which contains accurate daily record of weather, labour, plant and progress. •Provide timely progress information to keep officers, tenants About youRecognised building/M&E related qualification Knowledge and understanding of the housing sector Knowledge and understanding of building construction, property maintenance and planned investment Proven Experience of undertaking a variety of building surveys in relation to delivering planned investment works and services to leaseholders and tenants Ability to apply strong specialist skills to managing technical areas of responsibility Experience of procuring contracts for minor works and knowledge of JCT contracts Excellent IT skills Working knowledge of current CDM Excellent organisational and project management skills What you'll get in return weekly pay, + mileage What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 30, 2025
Seasonal
temporary Job - project Building Surveyor, social housing Main Job Purpose:Working for a large Social Housing Provider, to assist the planned maintenance team on capital projects The roleThe main purpose of the job is to provide efficient and effective oversight to the planned investment contracts. • Management of contractors undertaking the works • Performance monitoring • Undertaking accurate specifications • Checking of H&S on site • Quality checking of works • Ensuring that works are delivered to agreed budgets • Conduct detailed property inspections to identify issues having the ability to solve problems. • Prepare accurate, comprehensive reports and provide recommendations for remedial actions in line with best practices. • Liaise with tenants, landlords, and other parties to investigate complaints and resolve disputes effectively. • Ensure compliance with relevant housing legislation, including the Homes (Fitness for Human Habitation) Act 2018. • Work collaboratively with contractors, maintenance teams, and external stakeholders to oversee investment works and ensure quality standards. • Maintain up-to-date records and documentation using internal systems KEY RESPONSIBILITIES •To survey and specify work required to ensure properties meet the lettable standard.•Utilising approved contractors, organise work to a conclusion, to achieve the appropriate quality within agreed timescales. •To survey managed buildings, provide detailed condition data and advise the need for remedial work or inclusion into other works programmes, as required. To organise that work as directed. Procure services of contractors •Visit sites in order to monitor and supervise construction works to ensure compliance with any contracts that are in force, compliance with specifications, Health & Safety etc. and ensure volumes of works carried out compare to any interim and final invoices prepared by Contractors. •To issue written site instructions to Contractors to vary works within approved limits and assist in the collection of documentation to check the validity of claims for extra payments. •Ensure works conducted in cooperation with tenant's needs and that the Contractors are abiding by the terms of their contract with regard to customer care. •Maintain a site diary/ documentation which contains accurate daily record of weather, labour, plant and progress. •Provide timely progress information to keep officers, tenants About youRecognised building/M&E related qualification Knowledge and understanding of the housing sector Knowledge and understanding of building construction, property maintenance and planned investment Proven Experience of undertaking a variety of building surveys in relation to delivering planned investment works and services to leaseholders and tenants Ability to apply strong specialist skills to managing technical areas of responsibility Experience of procuring contracts for minor works and knowledge of JCT contracts Excellent IT skills Working knowledge of current CDM Excellent organisational and project management skills What you'll get in return weekly pay, + mileage What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Neighbourhood Officer Location: Leatherhead KT22 Job Type: Contract till April 2026 Salary: PAYE 19.35 per hour We are seeking a Neighbourhood Officer based in Leatherhead to join a housing association. This role involves significant travel, and the successful candidate will be responsible for covering a patch in and around Leatherhead. This position is ideal for someone with a background in housing and experience in handling anti-social behaviour (ASB) cases. Day-to-day of the role: Travel extensively across Leatherhead Work closely with the Tenancy Specialist to visit residents and discuss maintaining their tenancy. Address and manage cases of anti-social behaviour (ASB) effectively. Ensure compliance with housing regulations and maintain high standards of tenant relations. Conduct basic DBS checks as required for the role. Required Skills & Qualifications: Experience in social housing is essential. Knowledge and experience dealing with anti-social behaviour (ASB) are highly desirable. Ability to work independently and manage time effectively. Must be a driver with access to own car due to the travel requirements of the role. Strong communication and interpersonal skills to interact effectively with residents and team members. To apply for this Neighbourhood Officer position, please submit your CV detailing your relevant experience.
Oct 30, 2025
Seasonal
Neighbourhood Officer Location: Leatherhead KT22 Job Type: Contract till April 2026 Salary: PAYE 19.35 per hour We are seeking a Neighbourhood Officer based in Leatherhead to join a housing association. This role involves significant travel, and the successful candidate will be responsible for covering a patch in and around Leatherhead. This position is ideal for someone with a background in housing and experience in handling anti-social behaviour (ASB) cases. Day-to-day of the role: Travel extensively across Leatherhead Work closely with the Tenancy Specialist to visit residents and discuss maintaining their tenancy. Address and manage cases of anti-social behaviour (ASB) effectively. Ensure compliance with housing regulations and maintain high standards of tenant relations. Conduct basic DBS checks as required for the role. Required Skills & Qualifications: Experience in social housing is essential. Knowledge and experience dealing with anti-social behaviour (ASB) are highly desirable. Ability to work independently and manage time effectively. Must be a driver with access to own car due to the travel requirements of the role. Strong communication and interpersonal skills to interact effectively with residents and team members. To apply for this Neighbourhood Officer position, please submit your CV detailing your relevant experience.
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