Overview Reference: SMTLOW_ Posted: November 18, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Responsibilities Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenants may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. Qualifications & Requirements Full driving licence with own transport Ideally hold a CSCS Card The salary is £27k plus £3k car allowance and mileage. How to Apply To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
19/01/2026
Full time
Overview Reference: SMTLOW_ Posted: November 18, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Responsibilities Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenants may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. Qualifications & Requirements Full driving licence with own transport Ideally hold a CSCS Card The salary is £27k plus £3k car allowance and mileage. How to Apply To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Bennett & Game are working with a long-established multi-disciplinary construction consultancy operating across the social housing sector. With decades of experience delivering surveying, contract administration, project management and technical services nationwide, the business continues to expand and is now seeking a Senior Employer's Agent to join their team. This is a home-based role covering Birmingham and the surrounding region, working across high-rise recladding and refurbishment programmes, new build housing developments and wider maintenance and improvement works. Senior Employer's Agent Salary & Benefits Starting salary up to 60k DOE Car allowance Up to 30 days holiday + bank holidays Hybrid working 9-day fortnight rota option Bonus schemes 3-5 percent contributory pension scheme Life assurance Payment of professional institute fees and exam costs Extensive training, CPD and career development support Regular performance and salary reviews Funded social and team-building events Senior Employer's Agent Job Overview Managing pre-contract activities including tender documentation, specifications and pricing schedules Overseeing construction stage activities such as site inspections, progress checks and contractor liaison Undertaking contract administration duties including meeting management, variations, valuations and reporting Ensuring quality control of workmanship and H&S compliance in line with CDM regulations Acting as a key point of contact for clients, contractors and project officers Managing handover inspections, snagging and preparation of formal reports Balancing site-based responsibilities with home-based administration Senior Employer's Agent Job Requirements RICS or CIOB accredited construction degree MRICS/MCIOB desirable but not essential Minimum 7 years post-qualification experience Strong background across Employer's Agent and Contract Administration duties Confident communicator with proven client-facing experience Ability to work autonomously with strong organisational and report-writing skills Proficient in Microsoft Word, Excel and Outlook Full UK driving licence and willingness to travel across the Midlands Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
18/01/2026
Full time
Bennett & Game are working with a long-established multi-disciplinary construction consultancy operating across the social housing sector. With decades of experience delivering surveying, contract administration, project management and technical services nationwide, the business continues to expand and is now seeking a Senior Employer's Agent to join their team. This is a home-based role covering Birmingham and the surrounding region, working across high-rise recladding and refurbishment programmes, new build housing developments and wider maintenance and improvement works. Senior Employer's Agent Salary & Benefits Starting salary up to 60k DOE Car allowance Up to 30 days holiday + bank holidays Hybrid working 9-day fortnight rota option Bonus schemes 3-5 percent contributory pension scheme Life assurance Payment of professional institute fees and exam costs Extensive training, CPD and career development support Regular performance and salary reviews Funded social and team-building events Senior Employer's Agent Job Overview Managing pre-contract activities including tender documentation, specifications and pricing schedules Overseeing construction stage activities such as site inspections, progress checks and contractor liaison Undertaking contract administration duties including meeting management, variations, valuations and reporting Ensuring quality control of workmanship and H&S compliance in line with CDM regulations Acting as a key point of contact for clients, contractors and project officers Managing handover inspections, snagging and preparation of formal reports Balancing site-based responsibilities with home-based administration Senior Employer's Agent Job Requirements RICS or CIOB accredited construction degree MRICS/MCIOB desirable but not essential Minimum 7 years post-qualification experience Strong background across Employer's Agent and Contract Administration duties Confident communicator with proven client-facing experience Ability to work autonomously with strong organisational and report-writing skills Proficient in Microsoft Word, Excel and Outlook Full UK driving licence and willingness to travel across the Midlands Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Housing Officer Hourly Rate: 21.51 PAYE or 27.31 Umbrella Location: Clapham/Brixton, London Job Type: Contract (Minimum 3 months with possible extension) We are seeking an experienced Housing Officer to manage a patch of approximately 500 properties located primarily in Clapham, with some in Acre Lane, Brixton. Day-to-day of the role: Manage a diverse property portfolio, including street properties and blocks without lifts, requiring the ability to climb stairs. Conduct regular site visits and inspections to ensure properties are maintained to high standards. Address and resolve anti-social behaviour (ASB) issues effectively. Provide support and guidance to residents with safeguarding, welfare needs, and mental health concerns. Work collaboratively with team members and other departments to ensure a cohesive approach to housing management. Ensure compliance with housing legislation and policies. Required Skills & Qualifications: Proven experience as a Housing Officer, particularly in managing ASB cases. Strong understanding of housing laws and tenant management. Ability to work effectively both independently and as part of a team. Excellent communication and interpersonal skills, capable of dealing sensitively with a variety of tenant issues. Must be physically capable of climbing stairs in properties without lifts. A driving licence and own vehicle are preferred To apply for this Housing Officer position, please submit your CV detailing your relevant experience.
18/01/2026
Seasonal
Housing Officer Hourly Rate: 21.51 PAYE or 27.31 Umbrella Location: Clapham/Brixton, London Job Type: Contract (Minimum 3 months with possible extension) We are seeking an experienced Housing Officer to manage a patch of approximately 500 properties located primarily in Clapham, with some in Acre Lane, Brixton. Day-to-day of the role: Manage a diverse property portfolio, including street properties and blocks without lifts, requiring the ability to climb stairs. Conduct regular site visits and inspections to ensure properties are maintained to high standards. Address and resolve anti-social behaviour (ASB) issues effectively. Provide support and guidance to residents with safeguarding, welfare needs, and mental health concerns. Work collaboratively with team members and other departments to ensure a cohesive approach to housing management. Ensure compliance with housing legislation and policies. Required Skills & Qualifications: Proven experience as a Housing Officer, particularly in managing ASB cases. Strong understanding of housing laws and tenant management. Ability to work effectively both independently and as part of a team. Excellent communication and interpersonal skills, capable of dealing sensitively with a variety of tenant issues. Must be physically capable of climbing stairs in properties without lifts. A driving licence and own vehicle are preferred To apply for this Housing Officer position, please submit your CV detailing your relevant experience.
Accommodation Officer needed in Maidstone This is a temporary contract paying £13.51ph PAYE This is a temporary role The reference number is: OR19389 The successful candidate will work across a patch delivering housing and tenancy management to residents living in owned accommodation and temporary accommodation. They will be the point of contact for residents throughout their tenancy, including sign-ups and explaining their obligations and the responsibilities of the team to the resident under the relevant tenancy agreement or licence. They will resolve tenancy enquiries and take responsibility for managing tenancy enforcement actions where tenancy conditions are broken, whilst working with others in our wider teams to support customers to sustain their tenancies as much as possible. Write clear, easy to understand but legally correct letters. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared.
17/01/2026
Full time
Accommodation Officer needed in Maidstone This is a temporary contract paying £13.51ph PAYE This is a temporary role The reference number is: OR19389 The successful candidate will work across a patch delivering housing and tenancy management to residents living in owned accommodation and temporary accommodation. They will be the point of contact for residents throughout their tenancy, including sign-ups and explaining their obligations and the responsibilities of the team to the resident under the relevant tenancy agreement or licence. They will resolve tenancy enquiries and take responsibility for managing tenancy enforcement actions where tenancy conditions are broken, whilst working with others in our wider teams to support customers to sustain their tenancies as much as possible. Write clear, easy to understand but legally correct letters. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared.
Looking for an opportunity to join a friendly team and use your skills as a Housing Officer? We are looking for a new colleague to be a part of the Housing team in London making sure our customers receive a professional and high quality service. In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding. You'll manage your own caseload and build effective working relationships with external agencies. As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team. What you'll need: The ability to proactively manage a complex caseload Strong communication skills with previous experience of working with customers in a demanding environment. Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate Previous experience, or a knowledge of delivering housing management services Experience of using computer systems, for example Microsoft Office The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies What you need to know: You will be joining our team in London based in the Wembley office. You'll be working with our customers in Brent. The role is permanent, and you'll be working full time (37 hours a week). The starting salary is £35,000 - £40,000 depending on your experience. A basic DBS check will be completed if you are successful. As a part of the SNG team some of your benefits will include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.
17/01/2026
Full time
Looking for an opportunity to join a friendly team and use your skills as a Housing Officer? We are looking for a new colleague to be a part of the Housing team in London making sure our customers receive a professional and high quality service. In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding. You'll manage your own caseload and build effective working relationships with external agencies. As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team. What you'll need: The ability to proactively manage a complex caseload Strong communication skills with previous experience of working with customers in a demanding environment. Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate Previous experience, or a knowledge of delivering housing management services Experience of using computer systems, for example Microsoft Office The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies What you need to know: You will be joining our team in London based in the Wembley office. You'll be working with our customers in Brent. The role is permanent, and you'll be working full time (37 hours a week). The starting salary is £35,000 - £40,000 depending on your experience. A basic DBS check will be completed if you are successful. As a part of the SNG team some of your benefits will include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.
Get Staffed Online Recruitment Limited
Milton Keynes, Buckinghamshire
Maintenance Housing Officer Salary: £28,000 - £32,000 per annum Location: Milton Keynes and Surrounding areas About Our Client Our client is a fast-growing supportive living housing provider committed to improving the lives of individuals in Milton Keynes and the surrounding areas. Their team is dedicated to providing safe, secure, good quality homes for vulnerable tenants, and they are passionate about making a real difference in the community. The Role They are seeking a Maintenance Housing Officer to join their team. In this role, you will play a vital part in maintaining and enhancing their properties, ensuring they remain safe, compliant and welcoming for their residents. You will carry out minor repairs, conduct property inspections and provide clear reports while working closely with tenants who have complex needs. Key Responsibilities: Carry out minor DIY and maintenance tasks, including plumbing, decorating, gardening and general repairs Identify and report larger or specialist repairs to approved contractors Conduct regular property inspections and document findings accurately Maintain records of inspections, completed works and follow-up actions Communicate effectively with tenants to understand their needs and provide support Liaise with care providers to ensure coordinated support Ensure compliance with health & safety regulations, fire regulations and housing quality standards Work collaboratively with the team to maintain high standards of care and support What They're Looking For: Previous property maintenance experience Clean driving licence Valid DBS check (Aquaden will cover the cost) Basic computer skills for inspections and report writing Strong communication skills and patience when working with vulnerable individuals Proactive, flexible and solution-focused approach Excellent time management and the ability to work well in a team Benefits: Competitive salary (£28,000 - £32,000 per year) 28 days' holiday Work mobile phone provided Mileage reimbursed Tools supplied Why Join Them Our client values every team member and foster a supportive, inclusive culture. They believe diversity strengthens their workplace and enhances their ability to serve the community. If you're ready to make a meaningful impact and be part of a caring, professional team, send your CV now and take the first step towards a rewarding career with our client.
17/01/2026
Full time
Maintenance Housing Officer Salary: £28,000 - £32,000 per annum Location: Milton Keynes and Surrounding areas About Our Client Our client is a fast-growing supportive living housing provider committed to improving the lives of individuals in Milton Keynes and the surrounding areas. Their team is dedicated to providing safe, secure, good quality homes for vulnerable tenants, and they are passionate about making a real difference in the community. The Role They are seeking a Maintenance Housing Officer to join their team. In this role, you will play a vital part in maintaining and enhancing their properties, ensuring they remain safe, compliant and welcoming for their residents. You will carry out minor repairs, conduct property inspections and provide clear reports while working closely with tenants who have complex needs. Key Responsibilities: Carry out minor DIY and maintenance tasks, including plumbing, decorating, gardening and general repairs Identify and report larger or specialist repairs to approved contractors Conduct regular property inspections and document findings accurately Maintain records of inspections, completed works and follow-up actions Communicate effectively with tenants to understand their needs and provide support Liaise with care providers to ensure coordinated support Ensure compliance with health & safety regulations, fire regulations and housing quality standards Work collaboratively with the team to maintain high standards of care and support What They're Looking For: Previous property maintenance experience Clean driving licence Valid DBS check (Aquaden will cover the cost) Basic computer skills for inspections and report writing Strong communication skills and patience when working with vulnerable individuals Proactive, flexible and solution-focused approach Excellent time management and the ability to work well in a team Benefits: Competitive salary (£28,000 - £32,000 per year) 28 days' holiday Work mobile phone provided Mileage reimbursed Tools supplied Why Join Them Our client values every team member and foster a supportive, inclusive culture. They believe diversity strengthens their workplace and enhances their ability to serve the community. If you're ready to make a meaningful impact and be part of a caring, professional team, send your CV now and take the first step towards a rewarding career with our client.
We're recruiting an experienced and highly capable Senior Private Sector Housing Officer to join a Specialist Services team within a local authority. This is an excellent opportunity for a senior practitioner with strong enforcement experience to manage complex private sector housing cases and take a lead role in driving compliance and improving housing standards. You'll work across a varied and challenging caseload, acting as a subject-matter expert within Private Sector Housing. The role offers autonomy, responsibility, and the opportunity to contribute to enforcement activity, service improvement and quality assurance across regulatory services. The role will be delivered on a hybrid basis, with three days per week in the office and two days working from home. The successful candidate will be required to carry out site inspections and must therefore have access to their own vehicle. The Role Manage complex and contentious private sector housing cases, inspections and applications, acting as the single point of contact for landlords, tenants and stakeholders. Carry out HMO licensing inspections, including assessment of licence applications, conditions and compliance. Prepare and serve Notices of Intention, licence documentation and related statutory notices. Undertake HHSRS assessments, including the assessment of hazards such as damp and mould. Carry out property inspections, investigations and site visits, gathering evidence and preparing case files for formal enforcement action. Serve Improvement Notices and take enforcement action in line with legislation and council policy. Calculate and apply Civil Penalty fines where appropriate, including preparation of supporting documentation. Deliver specialist advice, investigation and enforcement activity in line with statutory requirements, professional codes of practice and best practice guidance. Attend court, hearings or panels as required and present evidence on behalf of the authority. Provide technical guidance and professional advice to colleagues, caseworkers and customer service teams. Work collaboratively across the organisation and with external partners, agencies and stakeholders. Maintain accurate and compliant records across all relevant systems in line with data protection requirements. Contribute specialist input to projects, policy development, service improvement and quality assurance activity. Actively support performance management, reporting and service planning within Private Sector Housing. Participate in emergency planning, election duties and occasional out-of-hours work where required. Key Requirements Proven experience working at a senior level within Private Sector Housing. Strong experience carrying out HMO licensing inspections and managing licensing processes. Demonstrable experience serving Notices of Intention, licences and statutory notices. Proficiency in completing HHSRS assessments, including identifying and assessing damp and mould hazards. Experience serving Improvement Notices and undertaking formal enforcement action. Experience calculating and applying Civil Penalty fines. Strong working knowledge of housing legislation, enforcement powers and regulatory frameworks. Experience managing complex casework, inspections and investigations with minimal supervision. Ability to prepare reports, evidence files and attend court or formal hearings where required. Confident using specialist housing and customer service systems to manage cases and maintain accurate records. Strong communication, negotiation and stakeholder engagement skills. Ability to work independently, prioritise workload and exercise sound professional judgement. Relevant qualification or equivalent professional experience within Private Sector Housing, Environmental Health or a related discipline. Ability to work on a hybrid basis with three days per week in the office. Access to a vehicle to carry out inspections and site visits. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Private Sector Housing, Environmental Health and Enforcement professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
17/01/2026
Contract
We're recruiting an experienced and highly capable Senior Private Sector Housing Officer to join a Specialist Services team within a local authority. This is an excellent opportunity for a senior practitioner with strong enforcement experience to manage complex private sector housing cases and take a lead role in driving compliance and improving housing standards. You'll work across a varied and challenging caseload, acting as a subject-matter expert within Private Sector Housing. The role offers autonomy, responsibility, and the opportunity to contribute to enforcement activity, service improvement and quality assurance across regulatory services. The role will be delivered on a hybrid basis, with three days per week in the office and two days working from home. The successful candidate will be required to carry out site inspections and must therefore have access to their own vehicle. The Role Manage complex and contentious private sector housing cases, inspections and applications, acting as the single point of contact for landlords, tenants and stakeholders. Carry out HMO licensing inspections, including assessment of licence applications, conditions and compliance. Prepare and serve Notices of Intention, licence documentation and related statutory notices. Undertake HHSRS assessments, including the assessment of hazards such as damp and mould. Carry out property inspections, investigations and site visits, gathering evidence and preparing case files for formal enforcement action. Serve Improvement Notices and take enforcement action in line with legislation and council policy. Calculate and apply Civil Penalty fines where appropriate, including preparation of supporting documentation. Deliver specialist advice, investigation and enforcement activity in line with statutory requirements, professional codes of practice and best practice guidance. Attend court, hearings or panels as required and present evidence on behalf of the authority. Provide technical guidance and professional advice to colleagues, caseworkers and customer service teams. Work collaboratively across the organisation and with external partners, agencies and stakeholders. Maintain accurate and compliant records across all relevant systems in line with data protection requirements. Contribute specialist input to projects, policy development, service improvement and quality assurance activity. Actively support performance management, reporting and service planning within Private Sector Housing. Participate in emergency planning, election duties and occasional out-of-hours work where required. Key Requirements Proven experience working at a senior level within Private Sector Housing. Strong experience carrying out HMO licensing inspections and managing licensing processes. Demonstrable experience serving Notices of Intention, licences and statutory notices. Proficiency in completing HHSRS assessments, including identifying and assessing damp and mould hazards. Experience serving Improvement Notices and undertaking formal enforcement action. Experience calculating and applying Civil Penalty fines. Strong working knowledge of housing legislation, enforcement powers and regulatory frameworks. Experience managing complex casework, inspections and investigations with minimal supervision. Ability to prepare reports, evidence files and attend court or formal hearings where required. Confident using specialist housing and customer service systems to manage cases and maintain accurate records. Strong communication, negotiation and stakeholder engagement skills. Ability to work independently, prioritise workload and exercise sound professional judgement. Relevant qualification or equivalent professional experience within Private Sector Housing, Environmental Health or a related discipline. Ability to work on a hybrid basis with three days per week in the office. Access to a vehicle to carry out inspections and site visits. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Private Sector Housing, Environmental Health and Enforcement professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Hours: 35 hours (full-time), Mon to Fri 9am-5pm Location: On-site (Bow Arts office) Salary: £45,000 Benefits include: 25 days holiday, Cycle Loan Scheme, Tech Loan Scheme, Season Ticket Loan Scheme, Workplace Pension, Staff socials Duration: Permanent Responsible to: The CEO Responsible for: 5 x Studio Managers, Live & Work Space Administrator, Maintenance Officer About the Role The Head of Live & Work Space is a key role for Bow Arts. The property portfolio is the financial driver for the charity supporting all our charitable work alongside over 1,100 of our direct artist beneficiaries. You will be responsible for maintaining both revenue streams, as well as healthy safe places to live and work. The Trust currently manages 26 buildings across 15 sites predominantly in east and southeast London. We manage and refurbish all our properties ourselves. The portfolio is a mixed tenure, 25% currently owned with a further 25% in the pipeline, the remaining properties are leasehold from meanwhile rolling leases to 10 years. The properties range from Grade II listed buildings, classic redbrick to ex-local authority residential flats and through to mixed use new build properties. Our landlords are our partners, they include housing associations, local authorities, private landlords and developers, our work supports the delivery of their community improvement pledges. You will be expected to maintain excellent relationships with our partners and landlords. The department consists of 8 team members, a Head of Department (this role), five studio managers, a team administrator and a maintenance officer. The team is responsible for the marketing and lettings of all our spaces and for the maintenance and health and safety of our buildings. Staff are the key point of contact for our artists, ensuring rents are paid, debts managed and people have access to all our other support services. You will need to be able to manage and communicate clear financial budgets and targets and you will assist in expanding our portfolio and offer. We are looking for an individual who is keen to grow with us and support the growth of the charity and our partnership interests. We are looking for someone with an affinity for the sector and with experience in managing the day-to-day activity and challenges of a diverse portfolio and a large number of tenants. Someone who is a clear communicator and capable of running a team and who is able to report at an executive level. Key Responsibilities and Leadership Accountabilities Senior Team Contribute to the business planning and be accountable for the delivery of Bow Art Trust's objectives, particularly in relation to development, investment, procurement and maintenance of the property portfolio. Regularly attend and contribute to Board meetings and deliver high quality reports and management information to the Senior Team, the Board and board sub committees as required. Finance & Reporting Maintain good quality management information to support the financial and operational management of the Studios and property portfolio. Assemble and present high-quality reports on the performance of the property portfolio to the Senior Team and the Board as required. Produce Annual Departmental Budgets, Operational Plans and set yearly targets. Maintain monthly finance reports and quarterly Management Reports for the Chief Executive and Board, highlighting and finding solutions for key variances. Property Take day to day responsibility for management of the Trust's property portfolio. Ensure that void spaces are kept to a minimum and that all spaces are marketed and let in the most time efficient manner. Be responsible for licenses, lease renewals, management agreements, rent reviews and property related indemnities and contracts. Be responsible for keeping debt to a minimum, recovery management and reporting. Oversee Fire, Health and Safety Risk Assessments and coordinate checks and servicing of all Fire and Health and Safety systems. Oversee and manage maintenance programmes and remedial works in a costed, affordable and timely fashion, monitoring and remediating variances. Manage and review contracts and contractors to ensure they are appropriate and offer best value. Provide professional support to staff on compliance matters. Be the responsible officer for dealing with emergency property maintenance and compliance matters. Oversee the project management and refurbishment of new buildings and manage budgets. Staffing Line management, monitoring and evaluation of staff against an agreed appraisal system. Ensure that roles and accountabilities are clear and individual and team performance are regularly monitored and that underperformance is addressed in a timely fashion. Ensure all staff are supported through regular feedback, both informal and formal in line with appropriate policies and procedures, to achieve agreed outcomes. Other Ensure compliance with Bow Arts policies and procedures, inc: Equality and Diversity, Financial Regulations and lead on review and renewal of the Health and Safety policy. Maintain confidentiality agreements and conduct yourself in a professional manner during the course of your duties. Demonstrate a willingness to undertake training as required for the development of the post and enhancement of the company's skill base. Engage with staff and clients of Bow Arts in a positive and constructive manner and to attend such meetings as the post requires in order to fulfil its aims. Promote the aims and objectives of Bow Arts by acting as an ambassador for the organisation in a pro-active and informed manner. Undertake other duties consistent with the level of the post. Click here for more information and to apply Application deadline: Midnight, Sunday 1st February 2026 Interviews: Wednesday 11th February 2026 Please note: Bow Arts' studio holders are not eligible to apply for this role due to conflict of interest. Photo: Bowfest Open Studios 2025, Credit: Bethany Parkinson
17/01/2026
Full time
Hours: 35 hours (full-time), Mon to Fri 9am-5pm Location: On-site (Bow Arts office) Salary: £45,000 Benefits include: 25 days holiday, Cycle Loan Scheme, Tech Loan Scheme, Season Ticket Loan Scheme, Workplace Pension, Staff socials Duration: Permanent Responsible to: The CEO Responsible for: 5 x Studio Managers, Live & Work Space Administrator, Maintenance Officer About the Role The Head of Live & Work Space is a key role for Bow Arts. The property portfolio is the financial driver for the charity supporting all our charitable work alongside over 1,100 of our direct artist beneficiaries. You will be responsible for maintaining both revenue streams, as well as healthy safe places to live and work. The Trust currently manages 26 buildings across 15 sites predominantly in east and southeast London. We manage and refurbish all our properties ourselves. The portfolio is a mixed tenure, 25% currently owned with a further 25% in the pipeline, the remaining properties are leasehold from meanwhile rolling leases to 10 years. The properties range from Grade II listed buildings, classic redbrick to ex-local authority residential flats and through to mixed use new build properties. Our landlords are our partners, they include housing associations, local authorities, private landlords and developers, our work supports the delivery of their community improvement pledges. You will be expected to maintain excellent relationships with our partners and landlords. The department consists of 8 team members, a Head of Department (this role), five studio managers, a team administrator and a maintenance officer. The team is responsible for the marketing and lettings of all our spaces and for the maintenance and health and safety of our buildings. Staff are the key point of contact for our artists, ensuring rents are paid, debts managed and people have access to all our other support services. You will need to be able to manage and communicate clear financial budgets and targets and you will assist in expanding our portfolio and offer. We are looking for an individual who is keen to grow with us and support the growth of the charity and our partnership interests. We are looking for someone with an affinity for the sector and with experience in managing the day-to-day activity and challenges of a diverse portfolio and a large number of tenants. Someone who is a clear communicator and capable of running a team and who is able to report at an executive level. Key Responsibilities and Leadership Accountabilities Senior Team Contribute to the business planning and be accountable for the delivery of Bow Art Trust's objectives, particularly in relation to development, investment, procurement and maintenance of the property portfolio. Regularly attend and contribute to Board meetings and deliver high quality reports and management information to the Senior Team, the Board and board sub committees as required. Finance & Reporting Maintain good quality management information to support the financial and operational management of the Studios and property portfolio. Assemble and present high-quality reports on the performance of the property portfolio to the Senior Team and the Board as required. Produce Annual Departmental Budgets, Operational Plans and set yearly targets. Maintain monthly finance reports and quarterly Management Reports for the Chief Executive and Board, highlighting and finding solutions for key variances. Property Take day to day responsibility for management of the Trust's property portfolio. Ensure that void spaces are kept to a minimum and that all spaces are marketed and let in the most time efficient manner. Be responsible for licenses, lease renewals, management agreements, rent reviews and property related indemnities and contracts. Be responsible for keeping debt to a minimum, recovery management and reporting. Oversee Fire, Health and Safety Risk Assessments and coordinate checks and servicing of all Fire and Health and Safety systems. Oversee and manage maintenance programmes and remedial works in a costed, affordable and timely fashion, monitoring and remediating variances. Manage and review contracts and contractors to ensure they are appropriate and offer best value. Provide professional support to staff on compliance matters. Be the responsible officer for dealing with emergency property maintenance and compliance matters. Oversee the project management and refurbishment of new buildings and manage budgets. Staffing Line management, monitoring and evaluation of staff against an agreed appraisal system. Ensure that roles and accountabilities are clear and individual and team performance are regularly monitored and that underperformance is addressed in a timely fashion. Ensure all staff are supported through regular feedback, both informal and formal in line with appropriate policies and procedures, to achieve agreed outcomes. Other Ensure compliance with Bow Arts policies and procedures, inc: Equality and Diversity, Financial Regulations and lead on review and renewal of the Health and Safety policy. Maintain confidentiality agreements and conduct yourself in a professional manner during the course of your duties. Demonstrate a willingness to undertake training as required for the development of the post and enhancement of the company's skill base. Engage with staff and clients of Bow Arts in a positive and constructive manner and to attend such meetings as the post requires in order to fulfil its aims. Promote the aims and objectives of Bow Arts by acting as an ambassador for the organisation in a pro-active and informed manner. Undertake other duties consistent with the level of the post. Click here for more information and to apply Application deadline: Midnight, Sunday 1st February 2026 Interviews: Wednesday 11th February 2026 Please note: Bow Arts' studio holders are not eligible to apply for this role due to conflict of interest. Photo: Bowfest Open Studios 2025, Credit: Bethany Parkinson
Looking for your next Housing Options Officer contract in the South West? A welcoming local authority in the South West of England is looking for an experienced Housing Options Officer to join them ASAP . This is an initial 6 -month contract , with a strong likelihood of extension if it's a good fit. What the role looks like day to day: Managing homelessness applications from first approach through to main duty decisions Completing s184 decisions and keeping Personal Housing Plans (PHPs) up to date Managing a caseload of around 40 clients Providing practical housing advice and prevention support to residents at risk of homelessness The role is hybrid , with two days per week in the office to cover phone duty and occasional face-to-face homeless approaches. The council is based in a well-connected South West location with a great work-life balance. You'll be a good fit if you have: Previous local authority Housing Options experience (around 2+ years ) Confidence managing your own caseload Experience using Locata Pay rate: 28-32 per hour, depending on experience If this sounds of interest, send your CV to (url removed) or feel free to get in touch for a quick, informal chat.
17/01/2026
Contract
Looking for your next Housing Options Officer contract in the South West? A welcoming local authority in the South West of England is looking for an experienced Housing Options Officer to join them ASAP . This is an initial 6 -month contract , with a strong likelihood of extension if it's a good fit. What the role looks like day to day: Managing homelessness applications from first approach through to main duty decisions Completing s184 decisions and keeping Personal Housing Plans (PHPs) up to date Managing a caseload of around 40 clients Providing practical housing advice and prevention support to residents at risk of homelessness The role is hybrid , with two days per week in the office to cover phone duty and occasional face-to-face homeless approaches. The council is based in a well-connected South West location with a great work-life balance. You'll be a good fit if you have: Previous local authority Housing Options experience (around 2+ years ) Confidence managing your own caseload Experience using Locata Pay rate: 28-32 per hour, depending on experience If this sounds of interest, send your CV to (url removed) or feel free to get in touch for a quick, informal chat.
We're recruiting an experienced and detail-focused Housing Review Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong statutory review and appeals experience to deliver robust, legally sound decisions and help protect the authority from legal challenge. You'll be responsible for carrying out independent reviews of housing and homelessness decisions, ensuring all decisions comply with legislation, guidance and local policy. The role plays a critical part in safeguarding service quality, managing risk, and supporting fair outcomes for customers with complex needs. The Role Carry out independent statutory reviews of housing and homelessness decisions in line with the Housing Act and Allocations Policy. Provide a senior, legally robust review function independent of frontline Housing Officers. Conduct detailed enquiries and investigations to support review decisions, liaising with internal teams and external partners. Draft and issue clear, defensible statutory review decision letters within prescribed timescales. Ensure review decisions can withstand legal, political and media scrutiny. Work professionally with service users, solicitors, advocates and partner agencies throughout the review process. Instruct Legal Services on Housing Act appeals and represent the council in court when required. Manage and monitor the use of temporary accommodation during review and appeal processes to minimise cost and risk. Liaise with Legal Services to mitigate Judicial Review threats wherever possible. Provide quality assurance feedback to frontline teams to improve decision-making and reduce repeat reviews and appeals. Contribute to service improvement, policy development and procedural guidance. Maintain accurate case records, monitoring information and management data in line with information governance requirements. Deal with correspondence and enquiries from solicitors, councillors, MPs, the Ombudsman and other stakeholders. Attend case conferences relating to high-risk or vulnerable households. Deputise for the Review Manager when required. Key Requirements Must have worked as a Housing Review / Reviews Officer for a minimum of 12 months within the last 2 years. Proven experience undertaking Homelessness Part VII s202 reviews, with at least 12 months' experience evidenced within the last 2 years. Strong working knowledge of the Review Regulations, Homelessness Code of Guidance, relevant case law, and the Housing Act 1996. Proven experience drafting and issuing legally sound statutory review decision letters. Ability to interpret and apply legislation, guidance and case law to complex and sensitive cases. Experience working closely with Legal Services and managing Housing Act appeals and Judicial Review risks. Strong understanding of related legislation including the Equality Act, Care Act, Mental Health Act, Immigration Act, Children Act and Welfare Reform Act. Experience managing complex cases involving vulnerable households and multiple needs. Excellent written communication skills, with the ability to produce clear, defensible decision letters. Strong organisational skills and ability to manage competing deadlines. Confident dealing with complaints, correspondence and representations from solicitors, councillors, MPs and other senior stakeholders. Ability to work independently, exercise sound professional judgement and maintain confidentiality. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Review, Appeals and Homelessness decision-making professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
17/01/2026
Contract
We're recruiting an experienced and detail-focused Housing Review Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong statutory review and appeals experience to deliver robust, legally sound decisions and help protect the authority from legal challenge. You'll be responsible for carrying out independent reviews of housing and homelessness decisions, ensuring all decisions comply with legislation, guidance and local policy. The role plays a critical part in safeguarding service quality, managing risk, and supporting fair outcomes for customers with complex needs. The Role Carry out independent statutory reviews of housing and homelessness decisions in line with the Housing Act and Allocations Policy. Provide a senior, legally robust review function independent of frontline Housing Officers. Conduct detailed enquiries and investigations to support review decisions, liaising with internal teams and external partners. Draft and issue clear, defensible statutory review decision letters within prescribed timescales. Ensure review decisions can withstand legal, political and media scrutiny. Work professionally with service users, solicitors, advocates and partner agencies throughout the review process. Instruct Legal Services on Housing Act appeals and represent the council in court when required. Manage and monitor the use of temporary accommodation during review and appeal processes to minimise cost and risk. Liaise with Legal Services to mitigate Judicial Review threats wherever possible. Provide quality assurance feedback to frontline teams to improve decision-making and reduce repeat reviews and appeals. Contribute to service improvement, policy development and procedural guidance. Maintain accurate case records, monitoring information and management data in line with information governance requirements. Deal with correspondence and enquiries from solicitors, councillors, MPs, the Ombudsman and other stakeholders. Attend case conferences relating to high-risk or vulnerable households. Deputise for the Review Manager when required. Key Requirements Must have worked as a Housing Review / Reviews Officer for a minimum of 12 months within the last 2 years. Proven experience undertaking Homelessness Part VII s202 reviews, with at least 12 months' experience evidenced within the last 2 years. Strong working knowledge of the Review Regulations, Homelessness Code of Guidance, relevant case law, and the Housing Act 1996. Proven experience drafting and issuing legally sound statutory review decision letters. Ability to interpret and apply legislation, guidance and case law to complex and sensitive cases. Experience working closely with Legal Services and managing Housing Act appeals and Judicial Review risks. Strong understanding of related legislation including the Equality Act, Care Act, Mental Health Act, Immigration Act, Children Act and Welfare Reform Act. Experience managing complex cases involving vulnerable households and multiple needs. Excellent written communication skills, with the ability to produce clear, defensible decision letters. Strong organisational skills and ability to manage competing deadlines. Confident dealing with complaints, correspondence and representations from solicitors, councillors, MPs and other senior stakeholders. Ability to work independently, exercise sound professional judgement and maintain confidentiality. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Review, Appeals and Homelessness decision-making professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Spencer Clarke Group are seeking a Housing Support Officer for a Client in Preston. In this role, you will provide hands-on tenancy support and housing management, helping residents maintain their homes, build independence, and access the services they need to thrive. Duties: Provide face-to-face tenancy support to help residents maintain their accommodation. Carry out housing assessments, risk checks, and property viewings. Assist residents with benefits, budgeting, and daily living skills. Liaise with external agencies and professionals to access specialist support. Maintain records, support plans, and ensure properties are safe and well-managed. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in supported housing or a similar environment. Supporting individuals with mental health, substance misuse, or offending backgrounds. Managing caseloads and delivering person-centred support. Knowledge of welfare benefits, tenancy sustainment, and housing management. Liaising with external agencies and professionals to coordinate support. What's on offer: Salary: 26,000 - 28,000 per annum Contract type: PERMANENT Hours: Monday to Friday, 35 hours per week ( Friday worked from home) How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
17/01/2026
Full time
Spencer Clarke Group are seeking a Housing Support Officer for a Client in Preston. In this role, you will provide hands-on tenancy support and housing management, helping residents maintain their homes, build independence, and access the services they need to thrive. Duties: Provide face-to-face tenancy support to help residents maintain their accommodation. Carry out housing assessments, risk checks, and property viewings. Assist residents with benefits, budgeting, and daily living skills. Liaise with external agencies and professionals to access specialist support. Maintain records, support plans, and ensure properties are safe and well-managed. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in supported housing or a similar environment. Supporting individuals with mental health, substance misuse, or offending backgrounds. Managing caseloads and delivering person-centred support. Knowledge of welfare benefits, tenancy sustainment, and housing management. Liaising with external agencies and professionals to coordinate support. What's on offer: Salary: 26,000 - 28,000 per annum Contract type: PERMANENT Hours: Monday to Friday, 35 hours per week ( Friday worked from home) How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
I'm working with a local authority in Surrey who are looking for a Temporary Accommodation Officer to support their team on an initial 3-month contract, with a strong chance of extension. This role will suit someone who is confident managing temporary accommodation placements and handling the day-to-day issues that come with them. The role will involve: Managing temporary accommodation placements and moves Liaising with landlords, providers, and internal teams Dealing with suitability checks, renewals, and resident queries Keeping systems and case notes up to date It's a hybrid role, with a couple of days per week in the office for visits, meetings, and team catch-ups. You'll ideally have: Experience in a local authority Temporary Accommodation or Housing role Confidence working directly with residents and accommodation providers Experience using housing systems, with Locata experience a bonus Pay rate: 25-28 per hour, depending on experience I'm also working on a number of other Temporary Accommodation roles across the South East, so even if this one isn't quite right, it's still worth getting in touch. If you'd like more details or just want a quick, informal chat, drop me a message or send your CV to (url removed) .
17/01/2026
Contract
I'm working with a local authority in Surrey who are looking for a Temporary Accommodation Officer to support their team on an initial 3-month contract, with a strong chance of extension. This role will suit someone who is confident managing temporary accommodation placements and handling the day-to-day issues that come with them. The role will involve: Managing temporary accommodation placements and moves Liaising with landlords, providers, and internal teams Dealing with suitability checks, renewals, and resident queries Keeping systems and case notes up to date It's a hybrid role, with a couple of days per week in the office for visits, meetings, and team catch-ups. You'll ideally have: Experience in a local authority Temporary Accommodation or Housing role Confidence working directly with residents and accommodation providers Experience using housing systems, with Locata experience a bonus Pay rate: 25-28 per hour, depending on experience I'm also working on a number of other Temporary Accommodation roles across the South East, so even if this one isn't quite right, it's still worth getting in touch. If you'd like more details or just want a quick, informal chat, drop me a message or send your CV to (url removed) .
Hours: 35 hours per week (Mon-Fri, 9am-5pm) Location: On-site (Bow Arts office) Salary: £40,000 Benefits include: 25 days holiday, Cycle Loan Scheme, Tech Loan Scheme, Season Ticket Loan Scheme, Workplace Pension, Staff socials Duration: Permanent Responsible to: The CEO Responsible for: Live & Work Space Team Leader, 4 x Studio Managers, Live & Work Space Administrator, Maintenance Officer About the Role The Head of Live & Work Space is a key role for Bow Arts. The property portfolio is the financial driver for the charity supporting all our charitable work alongside over 1,100 of our direct artist beneficiaries. You will be responsible for maintaining both revenue streams, as well as healthy safe places to live and work. The Trust currently manages 26 buildings across 15 sites predominantly in east and southeast London. We manage and refurbish all our properties ourselves. The portfolio is a mixed tenure, 25% currently owned with a further 25% in the pipeline, the remaining properties are leasehold from meanwhile rolling leases to 10 years. The properties range from Grade II listed buildings, classic redbrick to ex-local authority residential flats and through to mixed use new build properties. Our landlords are our partners, they include housing associations, local authorities, private landlords and developers, our work supports the delivery of their community improvement pledges. You will be expected to maintain excellent relationships with our partners and landlords. The department consists of 8 team members, a Head of Department (this role), a team leader, four studio managers, a team administrator and a maintenance officer. The team is responsible for the marketing and lettings of all our spaces and for the maintenance and health and safety of our buildings. Staff are the key point of contact for our artists, ensuring rents are paid, debts managed and people have access to all our other support services. You will need to be able to manage and communicate clear financial budgets and targets and you will assist in expanding our portfolio and offer. We are looking for an individual who is keen to grow with us and support the growth of the charity and our partnership interests. We are looking for someone with an affinity for the sector and with experience in managing the day-to-day activity and challenges of a diverse portfolio and a large number of tenants. Someone who is a clear communicator and capable of running a team and who is able to report at an executive level. Key Responsibilities and Leadership Accountabilities Senior Team Contribute to the business planning and be accountable for the delivery of Bow Art Trust's objectives, particularly in relation to development, investment, procurement and maintenance of the property portfolio. Regularly attend and contribute to Board meetings and deliver high quality reports and management information to the Senior Team, the Board and board sub committees as required. Finance & Reporting Maintain good quality management information to support the financial and operational management of the Studios and property portfolio. Assemble and present high-quality reports on the performance of the property portfolio to the Senior Team and the Board as required. Produce Annual Departmental Budgets, Operational Plans and set yearly targets. Maintain monthly finance reports and quarterly Management Reports for the Chief Executive and Board, highlighting and finding solutions for key variances. Property Take day to day responsibility for management of the Trust's property portfolio. Ensure that void spaces are kept to a minimum and that all spaces are marketed and let in the most time efficient manner. Be responsible for licenses, lease renewals, management agreements, rent reviews and property related indemnities and contracts. Be responsible for keeping debt to a minimum, recovery management and reporting. Oversee Fire, Health and Safety Risk Assessments and coordinate checks and servicing of all Fire and Health and Safety systems. Oversee and manage maintenance programmes and remedial works in a costed, affordable and timely fashion, monitoring and remediating variances. Manage and review contracts and contractors to ensure they are appropriate and offer best value. Provide professional support to staff on compliance matters. Be the responsible officer for dealing with emergency property maintenance and compliance matters. Oversee the project management and refurbishment of new buildings and manage budgets. Staffing Line management, monitoring and evaluation of staff against an agreed appraisal system. Ensure that roles and accountabilities are clear and individual and team performance are regularly monitored and that underperformance is addressed in a timely fashion. Ensure all staff are supported through regular feedback, both informal and formal in line with appropriate policies and procedures, to achieve agreed outcomes. Other Ensure compliance with Bow Arts policies and procedures, inc: Equality and Diversity, Financial Regulations and lead on review and renewal of the Health and Safety policy. Maintain confidentiality agreements and conduct yourself in a professional manner during the course of your duties. Demonstrate a willingness to undertake training as required for the development of the post and enhancement of the company's skill base. Engage with staff and clients of Bow Arts in a positive and constructive manner and to attend such meetings as the post requires in order to fulfil its aims. Promote the aims and objectives of Bow Arts by acting as an ambassador for the organisation in a pro-active and informed manner. Undertake other duties consistent with the level of the post. Please view the full job description and person specification below Application deadline: Midnight, Sunday 4 th January 2026 Interviews: Friday 16 th January 2026 Please note: Bow Arts' studio holders are not eligible to apply for this role due to conflict of interest.
17/01/2026
Full time
Hours: 35 hours per week (Mon-Fri, 9am-5pm) Location: On-site (Bow Arts office) Salary: £40,000 Benefits include: 25 days holiday, Cycle Loan Scheme, Tech Loan Scheme, Season Ticket Loan Scheme, Workplace Pension, Staff socials Duration: Permanent Responsible to: The CEO Responsible for: Live & Work Space Team Leader, 4 x Studio Managers, Live & Work Space Administrator, Maintenance Officer About the Role The Head of Live & Work Space is a key role for Bow Arts. The property portfolio is the financial driver for the charity supporting all our charitable work alongside over 1,100 of our direct artist beneficiaries. You will be responsible for maintaining both revenue streams, as well as healthy safe places to live and work. The Trust currently manages 26 buildings across 15 sites predominantly in east and southeast London. We manage and refurbish all our properties ourselves. The portfolio is a mixed tenure, 25% currently owned with a further 25% in the pipeline, the remaining properties are leasehold from meanwhile rolling leases to 10 years. The properties range from Grade II listed buildings, classic redbrick to ex-local authority residential flats and through to mixed use new build properties. Our landlords are our partners, they include housing associations, local authorities, private landlords and developers, our work supports the delivery of their community improvement pledges. You will be expected to maintain excellent relationships with our partners and landlords. The department consists of 8 team members, a Head of Department (this role), a team leader, four studio managers, a team administrator and a maintenance officer. The team is responsible for the marketing and lettings of all our spaces and for the maintenance and health and safety of our buildings. Staff are the key point of contact for our artists, ensuring rents are paid, debts managed and people have access to all our other support services. You will need to be able to manage and communicate clear financial budgets and targets and you will assist in expanding our portfolio and offer. We are looking for an individual who is keen to grow with us and support the growth of the charity and our partnership interests. We are looking for someone with an affinity for the sector and with experience in managing the day-to-day activity and challenges of a diverse portfolio and a large number of tenants. Someone who is a clear communicator and capable of running a team and who is able to report at an executive level. Key Responsibilities and Leadership Accountabilities Senior Team Contribute to the business planning and be accountable for the delivery of Bow Art Trust's objectives, particularly in relation to development, investment, procurement and maintenance of the property portfolio. Regularly attend and contribute to Board meetings and deliver high quality reports and management information to the Senior Team, the Board and board sub committees as required. Finance & Reporting Maintain good quality management information to support the financial and operational management of the Studios and property portfolio. Assemble and present high-quality reports on the performance of the property portfolio to the Senior Team and the Board as required. Produce Annual Departmental Budgets, Operational Plans and set yearly targets. Maintain monthly finance reports and quarterly Management Reports for the Chief Executive and Board, highlighting and finding solutions for key variances. Property Take day to day responsibility for management of the Trust's property portfolio. Ensure that void spaces are kept to a minimum and that all spaces are marketed and let in the most time efficient manner. Be responsible for licenses, lease renewals, management agreements, rent reviews and property related indemnities and contracts. Be responsible for keeping debt to a minimum, recovery management and reporting. Oversee Fire, Health and Safety Risk Assessments and coordinate checks and servicing of all Fire and Health and Safety systems. Oversee and manage maintenance programmes and remedial works in a costed, affordable and timely fashion, monitoring and remediating variances. Manage and review contracts and contractors to ensure they are appropriate and offer best value. Provide professional support to staff on compliance matters. Be the responsible officer for dealing with emergency property maintenance and compliance matters. Oversee the project management and refurbishment of new buildings and manage budgets. Staffing Line management, monitoring and evaluation of staff against an agreed appraisal system. Ensure that roles and accountabilities are clear and individual and team performance are regularly monitored and that underperformance is addressed in a timely fashion. Ensure all staff are supported through regular feedback, both informal and formal in line with appropriate policies and procedures, to achieve agreed outcomes. Other Ensure compliance with Bow Arts policies and procedures, inc: Equality and Diversity, Financial Regulations and lead on review and renewal of the Health and Safety policy. Maintain confidentiality agreements and conduct yourself in a professional manner during the course of your duties. Demonstrate a willingness to undertake training as required for the development of the post and enhancement of the company's skill base. Engage with staff and clients of Bow Arts in a positive and constructive manner and to attend such meetings as the post requires in order to fulfil its aims. Promote the aims and objectives of Bow Arts by acting as an ambassador for the organisation in a pro-active and informed manner. Undertake other duties consistent with the level of the post. Please view the full job description and person specification below Application deadline: Midnight, Sunday 4 th January 2026 Interviews: Friday 16 th January 2026 Please note: Bow Arts' studio holders are not eligible to apply for this role due to conflict of interest.
Spencer Clarke Group are seeking a Housing Support Officer for a Client in Burnley. In this role, you will support probation tenants with complex needs, including substance misuse and undiagnosed mental health issues, helping them sustain their tenancies and ensuring their safety through safeguarding and referrals to professionals. Duties: Provide tenancy support to tenants, helping them sustain their accommodation. Identify safeguarding concerns and refer tenants to specialist services when needed. Support residents with substance misuse, mental health issues, and daily living needs. Conduct risk assessments, property checks, and ensure health and safety compliance. Maintain accurate records, liaising with probation, health services, and other agencies. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience supporting vulnerable adults, particularly probation tenants. Proven experience in safeguarding and responding to risk or protection concerns. Experience working with individuals with substance misuse or mental health challenges. Ability to make referrals to health, social care, and specialist agencies. Experience managing a caseload and maintaining accurate records. What's on offer: Salary: 26,000 - 28,000 per annum higher for exceptional candidates, based on experience Contract type: PERMANENT Hours: Monday to Friday, 36 hours per week ( Friday worked from home ) How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
17/01/2026
Full time
Spencer Clarke Group are seeking a Housing Support Officer for a Client in Burnley. In this role, you will support probation tenants with complex needs, including substance misuse and undiagnosed mental health issues, helping them sustain their tenancies and ensuring their safety through safeguarding and referrals to professionals. Duties: Provide tenancy support to tenants, helping them sustain their accommodation. Identify safeguarding concerns and refer tenants to specialist services when needed. Support residents with substance misuse, mental health issues, and daily living needs. Conduct risk assessments, property checks, and ensure health and safety compliance. Maintain accurate records, liaising with probation, health services, and other agencies. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience supporting vulnerable adults, particularly probation tenants. Proven experience in safeguarding and responding to risk or protection concerns. Experience working with individuals with substance misuse or mental health challenges. Ability to make referrals to health, social care, and specialist agencies. Experience managing a caseload and maintaining accurate records. What's on offer: Salary: 26,000 - 28,000 per annum higher for exceptional candidates, based on experience Contract type: PERMANENT Hours: Monday to Friday, 36 hours per week ( Friday worked from home ) How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
SNG (Sovereign Network Group) provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year. We're now looking for a Housing Officer to join the team in our Newbury and Reading locality, based from the Greenham Office. You'll manage your own diary with a mix of working from home, office and out with our customers. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers. Building relationships with local authorities, community groups, and partner agencies. Using data insights to improve services and ensure compliance with legislation and regulations. Supporting neighbourhood improvements and shaping services based on the voice of our customers. Maintaining accurate customer records and ensuring data is used responsibly. Promoting SNG's values and culture of collaboration, safety, and inclusion. What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services. Strong communication and relationship-building skills, with the ability to influence and resolve complex issues. A collaborative approach, working across teams and with external stakeholders. Good knowledge of landlord services and the ability to apply this in practice. A customer-first mindset, with a track record of achieving positive outcomes. Confidence using digital tools to support service delivery. Desirable: Professional membership (e.g. CIH) or willingness to work towards it. Experience managing data securely and effectively. Your Benefits: We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional paid Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive We will be interviewing in our Newbury Office on the 3rd February 2026. Interested? Apply today and help us shape stronger, more vibrant communities.
16/01/2026
Full time
SNG (Sovereign Network Group) provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year. We're now looking for a Housing Officer to join the team in our Newbury and Reading locality, based from the Greenham Office. You'll manage your own diary with a mix of working from home, office and out with our customers. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers. Building relationships with local authorities, community groups, and partner agencies. Using data insights to improve services and ensure compliance with legislation and regulations. Supporting neighbourhood improvements and shaping services based on the voice of our customers. Maintaining accurate customer records and ensuring data is used responsibly. Promoting SNG's values and culture of collaboration, safety, and inclusion. What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services. Strong communication and relationship-building skills, with the ability to influence and resolve complex issues. A collaborative approach, working across teams and with external stakeholders. Good knowledge of landlord services and the ability to apply this in practice. A customer-first mindset, with a track record of achieving positive outcomes. Confidence using digital tools to support service delivery. Desirable: Professional membership (e.g. CIH) or willingness to work towards it. Experience managing data securely and effectively. Your Benefits: We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional paid Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive We will be interviewing in our Newbury Office on the 3rd February 2026. Interested? Apply today and help us shape stronger, more vibrant communities.
Shape the future of housing support real projects that deliver change for colleagues and tenants. Tenancy Services Advisor Location: Birmingham, B15 Salary: National Minimum Wage Hours: 35 hours per week Contract: Fixed Term internship, 12 Months Starting: 7th September 2026 About Midland Heart We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Tenancy Services Team where you'll gain hands-on experience of how housing management works in practice, from supporting tenants to tackling anti-social behaviour, safeguarding and tenancy sustainment. Your Role: You'll apply your academic knowledge to real-world challenges working alongside experienced Tenancy Services and Housing Management professionals, whilst gaining insight into how a career in the housing sector makes a direct difference to people's lives and communities. You'll gain exposure to areas such as anti-social behaviour casework, safeguarding, tenancy sustainment and housing law. Your day to day will see you: Supporting tenancy services officers with case management and administrative tasks. Helping process tenancy change requests (e.g. mutual exchanges, assignments, successions). Assisting in monitoring and reviewing ASB or noise nuisance cases, including liaising with tenants. Accompanying officers on tenancy visits and inspections. Providing general support to the team with reports, records, and rota management. Taking part in project work, mentoring, and development activities as part of your internship. What we're looking for: Currently studying (or recently completed) a degree in Housing, Criminology, Social Policy, Law, Sociology, or a related discipline. Strong communication and organisational skills. A genuine interest in housing and delivering positive outcomes for tenants. Ability to handle sensitive issues with empathy and professionalism. Enthusiasm, openness to feedback, and a genuine desire to learn. Applications close on Sunday 15th February 2026. Assessment Centre Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th 27th March 2026. Final Interview Interview with the hiring manager to showcase your career ambitions. Start your journey- Start with Midland Heart in September 2026. Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form No agencies please
16/01/2026
Contract
Shape the future of housing support real projects that deliver change for colleagues and tenants. Tenancy Services Advisor Location: Birmingham, B15 Salary: National Minimum Wage Hours: 35 hours per week Contract: Fixed Term internship, 12 Months Starting: 7th September 2026 About Midland Heart We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Tenancy Services Team where you'll gain hands-on experience of how housing management works in practice, from supporting tenants to tackling anti-social behaviour, safeguarding and tenancy sustainment. Your Role: You'll apply your academic knowledge to real-world challenges working alongside experienced Tenancy Services and Housing Management professionals, whilst gaining insight into how a career in the housing sector makes a direct difference to people's lives and communities. You'll gain exposure to areas such as anti-social behaviour casework, safeguarding, tenancy sustainment and housing law. Your day to day will see you: Supporting tenancy services officers with case management and administrative tasks. Helping process tenancy change requests (e.g. mutual exchanges, assignments, successions). Assisting in monitoring and reviewing ASB or noise nuisance cases, including liaising with tenants. Accompanying officers on tenancy visits and inspections. Providing general support to the team with reports, records, and rota management. Taking part in project work, mentoring, and development activities as part of your internship. What we're looking for: Currently studying (or recently completed) a degree in Housing, Criminology, Social Policy, Law, Sociology, or a related discipline. Strong communication and organisational skills. A genuine interest in housing and delivering positive outcomes for tenants. Ability to handle sensitive issues with empathy and professionalism. Enthusiasm, openness to feedback, and a genuine desire to learn. Applications close on Sunday 15th February 2026. Assessment Centre Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th 27th March 2026. Final Interview Interview with the hiring manager to showcase your career ambitions. Start your journey- Start with Midland Heart in September 2026. Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form No agencies please
Maintenance Housing Officer Salary: £28,000 - £32,000 per annum Location: Milton Keynes and Surrounding areas About Us At Aquaden Housing Solutions CIC, we are a fast-growing supportive living housing provider committed to improving the lives of individuals in Milton Keynes and the surrounding areas. Our team is dedicated to providing safe, secure, good quality homes for vulnerable tenants, and we are passionate about making a real difference in the community. The Role We are seeking a Maintenance Housing Officer to join our team. In this role, you will play a vital part in maintaining and enhancing our properties, ensuring they remain safe, compliant and welcoming for our residents. You will carry out minor repairs, conduct property inspections and provide clear reports while working closely with tenants who have complex needs. Key Responsibilities: Carry out minor DIY and maintenance tasks, including plumbing, decorating, gardening and general repairs Identify and report larger or specialist repairs to approved contractors Conduct regular property inspections and document findings accurately Maintain records of inspections, completed works and follow-up actions Communicate effectively with tenants to understand their needs and provide support Liaise with care providers to ensure coordinated support Ensure compliance with health & safety regulations, fire regulations and housing quality standards Work collaboratively with the team to maintain high standards of care and support What We re Looking For: Previous property maintenance experience Clean driving licence Valid DBS check (Aquaden will cover the cost) Basic computer skills for inspections and report writing Strong communication skills and patience when working with vulnerable individuals Proactive, flexible and solution-focused approach Excellent time management and the ability to work well in a team Benefits: Competitive salary (£28,000 - £32,000 per year) 28 days holiday Work mobile phone provided Mileage reimbursed Tools supplied Why Join Us At Aquaden Housing Solutions CIC, we value every team member and foster a supportive, inclusive culture. We believe diversity strengthens our workplace and enhances our ability to serve the community. If you re ready to make a meaningful impact and be part of a caring, professional team, send your CV now and take the first step towards a rewarding career with Aquaden Housing Solutions CIC.
16/01/2026
Full time
Maintenance Housing Officer Salary: £28,000 - £32,000 per annum Location: Milton Keynes and Surrounding areas About Us At Aquaden Housing Solutions CIC, we are a fast-growing supportive living housing provider committed to improving the lives of individuals in Milton Keynes and the surrounding areas. Our team is dedicated to providing safe, secure, good quality homes for vulnerable tenants, and we are passionate about making a real difference in the community. The Role We are seeking a Maintenance Housing Officer to join our team. In this role, you will play a vital part in maintaining and enhancing our properties, ensuring they remain safe, compliant and welcoming for our residents. You will carry out minor repairs, conduct property inspections and provide clear reports while working closely with tenants who have complex needs. Key Responsibilities: Carry out minor DIY and maintenance tasks, including plumbing, decorating, gardening and general repairs Identify and report larger or specialist repairs to approved contractors Conduct regular property inspections and document findings accurately Maintain records of inspections, completed works and follow-up actions Communicate effectively with tenants to understand their needs and provide support Liaise with care providers to ensure coordinated support Ensure compliance with health & safety regulations, fire regulations and housing quality standards Work collaboratively with the team to maintain high standards of care and support What We re Looking For: Previous property maintenance experience Clean driving licence Valid DBS check (Aquaden will cover the cost) Basic computer skills for inspections and report writing Strong communication skills and patience when working with vulnerable individuals Proactive, flexible and solution-focused approach Excellent time management and the ability to work well in a team Benefits: Competitive salary (£28,000 - £32,000 per year) 28 days holiday Work mobile phone provided Mileage reimbursed Tools supplied Why Join Us At Aquaden Housing Solutions CIC, we value every team member and foster a supportive, inclusive culture. We believe diversity strengthens our workplace and enhances our ability to serve the community. If you re ready to make a meaningful impact and be part of a caring, professional team, send your CV now and take the first step towards a rewarding career with Aquaden Housing Solutions CIC.
We're excited to offer a fantastic opportunity for a Tenancy Sustainment Officer to join a forward-thinking Housing Association on a temporary basis. As a Tenancy Sustainment Officer, you will support individuals at risk of homelessness, ensuring they can maintain their tenancies or transition to suitable accommodation. You'll also provide tailored housing management services for tenants with additional needs. Key Responsibilities of a Tenancy Sustainment Officer Manage a caseload, delivering a high level of service to tenants, ensuring their satisfaction. Process referrals and meet new customers to sign them up for the service. Develop and implement Personal Housing Plans, maintaining regular contact via visits, letters, phone calls, and texts. Assist tenants in maximising income, claiming benefits, and managing finances, ensuring regular rent payments. Offer advice on property safety, hygiene, and maintaining reasonable living standards. Take proactive steps when a tenancy is at risk, addressing issues like rent arrears, ASB, cuckooing, and hoarding. Handle safeguarding concerns in line with local policies. Work with tenants to resolve breaches of Tenancy Conditions and assist with repairs or improvements. Maintain accurate, up-to-date records and case notes. What We'd Love To See From You Proven experience in housing management, tenancy sustainment, or a similar role, ideally with experience supporting vulnerable tenants or those at risk of homelessness. A strong understanding of welfare benefits, income maximisation, and financial management, including rent collection and arrears prevention. Experience dealing with safeguarding issues and an understanding of relevant safeguarding policies and procedures. Excellent communication skills, with the ability to build rapport and maintain positive relationships with tenants and external partners. A proactive, solution-focused approach to managing complex cases, with the ability to identify risks early and take preventative action. Good organisational skills, including the ability to manage a caseload, maintain detailed case notes, and meet deadlines. A working knowledge of housing legislation, tenancy conditions, and ASB management is desirable. What's On Offer Hybrid working Full time position Temporary contract Derby based office This Tenancy Sustainment Officer role is on a temporary basis, offering an hourly rate between £20 - £23 per hour. If this Tenancy Sustainment Officer role is of interest please apply or contact
16/01/2026
Full time
We're excited to offer a fantastic opportunity for a Tenancy Sustainment Officer to join a forward-thinking Housing Association on a temporary basis. As a Tenancy Sustainment Officer, you will support individuals at risk of homelessness, ensuring they can maintain their tenancies or transition to suitable accommodation. You'll also provide tailored housing management services for tenants with additional needs. Key Responsibilities of a Tenancy Sustainment Officer Manage a caseload, delivering a high level of service to tenants, ensuring their satisfaction. Process referrals and meet new customers to sign them up for the service. Develop and implement Personal Housing Plans, maintaining regular contact via visits, letters, phone calls, and texts. Assist tenants in maximising income, claiming benefits, and managing finances, ensuring regular rent payments. Offer advice on property safety, hygiene, and maintaining reasonable living standards. Take proactive steps when a tenancy is at risk, addressing issues like rent arrears, ASB, cuckooing, and hoarding. Handle safeguarding concerns in line with local policies. Work with tenants to resolve breaches of Tenancy Conditions and assist with repairs or improvements. Maintain accurate, up-to-date records and case notes. What We'd Love To See From You Proven experience in housing management, tenancy sustainment, or a similar role, ideally with experience supporting vulnerable tenants or those at risk of homelessness. A strong understanding of welfare benefits, income maximisation, and financial management, including rent collection and arrears prevention. Experience dealing with safeguarding issues and an understanding of relevant safeguarding policies and procedures. Excellent communication skills, with the ability to build rapport and maintain positive relationships with tenants and external partners. A proactive, solution-focused approach to managing complex cases, with the ability to identify risks early and take preventative action. Good organisational skills, including the ability to manage a caseload, maintain detailed case notes, and meet deadlines. A working knowledge of housing legislation, tenancy conditions, and ASB management is desirable. What's On Offer Hybrid working Full time position Temporary contract Derby based office This Tenancy Sustainment Officer role is on a temporary basis, offering an hourly rate between £20 - £23 per hour. If this Tenancy Sustainment Officer role is of interest please apply or contact
Deliver tailored support to customers to achieve positive outcomes Monitor and maintain customers' general health & wellbeing Encourage participation and involvement of customers Sheltered Housing Officer Plymouth 2-3 months 37 hours per week £15.20 PAYE, £20.25 Umbrella Are you passionate about supporting older customers and those with specific needs to live independently with dignity and choice? Are you committed to delivering exceptional housing and estate management services with integrity and professionalism? If so, our client is looking to speak to you! In this role, you will play a pivotal part in promoting independence, dignity, and wellbeing, ensuring the welfare and wellbeing of our customers who require housing with support. You will provide one-to-one support, assess support needs, and coordinate services to maintain the high standards of integrity and professionalism. Your role will extend to delivering an excellent housing and estate management service, actively involving customers in supported housing schemes and the wider community. If you are ready to make a meaningful difference in the lives of our customers, we want to hear from you. Deliver tailored support to customers to achieve positive outcomes and fulfill their potential Monitor and maintain customers' general health and wellbeing Encourage participation and involvement of customers in supported housing schemes and the wider community Preferred Requirements: Experience in housing management and one-to-one support Proficiency in using prescribed documentation and IT systems Ability to work effectively in a multi-agency setting Dedication to promoting independence, dignity, choice, and equal opportunities Strong commitment to maintaining high standards of integrity and professionalism Preferred Qualifications: Relevant certification in housing, social services, or related field Enhanced DBS check (required for the duration of employment in this role) Any additional relevant qualifications for working with older customers and individuals with support needs To apply for this role, please apply through the website or call specialist Social Housing recruiter Mark Grove on .
16/01/2026
Contract
Deliver tailored support to customers to achieve positive outcomes Monitor and maintain customers' general health & wellbeing Encourage participation and involvement of customers Sheltered Housing Officer Plymouth 2-3 months 37 hours per week £15.20 PAYE, £20.25 Umbrella Are you passionate about supporting older customers and those with specific needs to live independently with dignity and choice? Are you committed to delivering exceptional housing and estate management services with integrity and professionalism? If so, our client is looking to speak to you! In this role, you will play a pivotal part in promoting independence, dignity, and wellbeing, ensuring the welfare and wellbeing of our customers who require housing with support. You will provide one-to-one support, assess support needs, and coordinate services to maintain the high standards of integrity and professionalism. Your role will extend to delivering an excellent housing and estate management service, actively involving customers in supported housing schemes and the wider community. If you are ready to make a meaningful difference in the lives of our customers, we want to hear from you. Deliver tailored support to customers to achieve positive outcomes and fulfill their potential Monitor and maintain customers' general health and wellbeing Encourage participation and involvement of customers in supported housing schemes and the wider community Preferred Requirements: Experience in housing management and one-to-one support Proficiency in using prescribed documentation and IT systems Ability to work effectively in a multi-agency setting Dedication to promoting independence, dignity, choice, and equal opportunities Strong commitment to maintaining high standards of integrity and professionalism Preferred Qualifications: Relevant certification in housing, social services, or related field Enhanced DBS check (required for the duration of employment in this role) Any additional relevant qualifications for working with older customers and individuals with support needs To apply for this role, please apply through the website or call specialist Social Housing recruiter Mark Grove on .
We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities. An exciting opportunity has arisen for a Housing Officer to join the team based in Bournemouth. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community. The Role As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services. You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs. Key Responsibilities of a Housing Officer: Deliver high-quality tenancy, leasehold, and neighbourhood management services Act as a trusted point of contact for residents, ensuring a customer-first approach Build strong working relationships with local authorities, community groups, and partner agencies Use data and insight to drive service improvements and ensure compliance with legislation Support neighbourhood improvements and community engagement initiatives Maintain accurate customer records and manage data securely and responsibly What We'd Love To See From You: Proven experience in housing management, tenancy management, leasehold, or neighbourhood services Excellent communication and relationship-building skills Ability to manage complex cases and resolve issues effectively Strong understanding of landlord services and housing legislation Confident using digital systems and data to support service delivery A collaborative and proactive approach, with a focus on positive customer outcomes Desirable: Professional membership (e.g. CIH) or willingness to work towards it Experience handling and managing data securely Benefits of this Housing Officer role: 25 days annual leave + bank holidays (increasing annually up to 30 days) Option to buy or sell holiday 3 additional paid wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance at 4x salary Enhanced maternity, adoption, and paternity pay Optional private medical, dental, and critical illness cover Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service If this Housing Officer role is for you then please apply or contact (url removed)
16/01/2026
Full time
We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities. An exciting opportunity has arisen for a Housing Officer to join the team based in Bournemouth. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community. The Role As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services. You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs. Key Responsibilities of a Housing Officer: Deliver high-quality tenancy, leasehold, and neighbourhood management services Act as a trusted point of contact for residents, ensuring a customer-first approach Build strong working relationships with local authorities, community groups, and partner agencies Use data and insight to drive service improvements and ensure compliance with legislation Support neighbourhood improvements and community engagement initiatives Maintain accurate customer records and manage data securely and responsibly What We'd Love To See From You: Proven experience in housing management, tenancy management, leasehold, or neighbourhood services Excellent communication and relationship-building skills Ability to manage complex cases and resolve issues effectively Strong understanding of landlord services and housing legislation Confident using digital systems and data to support service delivery A collaborative and proactive approach, with a focus on positive customer outcomes Desirable: Professional membership (e.g. CIH) or willingness to work towards it Experience handling and managing data securely Benefits of this Housing Officer role: 25 days annual leave + bank holidays (increasing annually up to 30 days) Option to buy or sell holiday 3 additional paid wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance at 4x salary Enhanced maternity, adoption, and paternity pay Optional private medical, dental, and critical illness cover Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service If this Housing Officer role is for you then please apply or contact (url removed)
