59 jobs found

Join Our Team as a Contingency Housing Officer in Didsbury! Pay rate : £13.60 Hours: 4 on, 4 off , day AND night shifts. 7am to 7pm and 7pm to 7am. Are you passionate about helping others and making a difference in your community? We are looking for a motivated and cheerful Contingency Housing Officer to join our dynamic team in Didsbury on a temporary contract! This is an exciting opportunity to play a crucial role in providing essential housing support to those in need. What You'll Do: As a Contingency Housing Officer, you will be at the forefront of our housing services, ensuring that individuals and families have access to safe and secure accommodations. Your role will include: Assessing housing needs and providing tailored advice to clients. Coordinating temporary housing solutions and support services. Collaborating with local authorities, charities, and housing providers. Keeping accurate records and maintaining case files. Conducting follow-ups to ensure ongoing support and satisfaction. Promoting awareness of available housing options and resources. Who We're Looking For: We want someone who is not only qualified but also brings a spark of positivity to our team! You should possess: Experience in housing services, social work, or a related field. Strong communication skills and the ability to build rapport with clients. A proactive approach to problem-solving and a compassionate mindset. Excellent organisational skills and attention to detail. A commitment to promoting equality and diversity in housing. Why Join Us? Make a Difference: Your work will directly impact the lives of individuals and families in Didsbury Supportive Environment: Join a team of like-minded professionals who are dedicated to helping each other grow and succeed. Flexibility: Enjoy a temporary role that offers you the chance to showcase your skills while making a real difference. Community Engagement: Work closely with local partners and stakeholders, fostering relationships that enhance community well-being. What's in It for You? Competitive salary and benefits. Opportunities for professional development and training. A vibrant workplace culture that values teamwork and innovation. The chance to be a part of meaningful projects that shape the future of housing in our community. Ready to Take the Next Step? If you're enthusiastic about contributing to public services and making a positive impact, we'd love to hear from you! Send us your CV and a cover letter detailing your experience and why you'd be a perfect fit for this role. Join us in creating a brighter future for our community! Apply today and become a vital part of our mission to provide safe and supportive housing for all. We value diversity and encourage applications from all backgrounds. Together, let's build a better tomorrow! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed) We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of

Title: Senior Supply Chain & Procurement Business Partner Contract Type: Permanent Full-Time, 35 hours Salary: From 72,000 - 80,0000 (London weighted salary) or 65,000 - 70,000 per annum (Regional Salary) dependant on experience Grade: 11 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Closing Date: 3rd September Click here for Role Profile Interview Dates: 1st round interviews via Teams 10/11th September, final interview in person at London, Stratford 16/17th September 2026 (NB the formal title for this role at L&Q is Senior Supply Chain Capability and Assurance Manager) Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Previous Applicants May Not Apply - (if prior applications were regretted within 12 weeks) Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Supply Chain Team at L&Q: This is an exciting opportunity to join a growing team and play a key role in shaping how supply chain and procurement partners with the business. As our Senior Supply Chain and Procurement Business partner, you'll build trusted relationships across the organisation, working closely with senior stakeholders to deliver commercial solutions that create value and support strategic goals. You'll lead complex procurement projects, influence decision-making, and help embed best practice across the procurement lifecycle, you'll support the Supply Chain Director, lead a small team and play a key role in creating the standards and governance that support better outcomes across the organisation. Alongside this, you'll support governance and assurance activities, ensuring the right controls are in place and driving continuous improvement across our supply chain. If this sounds like you, we would love for you to apply! What you'll do: Promote a culture of customer focus and operational excellence across the supply chain Lead a team of Supply Chain officers, supporting them to be the very best they can be. Embed best-practice processes, systems and governance and drive continuous improvement in how the framework is adopted. Work in partnership with internal teams to ensure colleagues have access to relevant training, tools and templates to perform activities in line with the supply chain framework and policy Develop and drive the Supply Chain plan, including category management and long-term buying planning. What you'll bring: Demonstrable experience of being able to influence and lead cross functional teams Confidence engaging stakeholders, delivering training, tools and templates to embed consistent practice across teams. Experience in procurement and supply chain policy, compliance and/or contract management, plus audits/policy development and system implementation. Strong knowledge of procurement law, regulatory reporting and supplier management. Experience in housing or another regulated environment. Assurance to the board members Desirable - CIPS (or working towards) Chartered Institute of Procurement and Supply, Qualifications - Degree or equivalent experience in buying, supply chain, business, or compliance. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)

As a Resident Engagement and Service Improvement Officer in London, you'll work within the sector to strengthen relationships with residents and enhance the quality of services provided. Your role will involve collaborating with various teams and residents to ensure their voices are heard and improvements are effectively implemented. Client Details This organisation operates within the Social Housing sector, based in central London. Description Engage with residents to understand their needs and priorities. Develop and implement strategies to improve service delivery. Facilitate resident meetings and consultations to gather feedback. Collaborate with internal teams to address resident concerns effectively. Monitor and report on the progress of service improvement initiatives. Maintain accurate records of resident interactions and feedback. Support community events and activities to foster stronger relationships. Ensure compliance with relevant regulations and policies. Profile A successful Resident Engagement and Service Improvement Officer should have: A solid understanding of the property industry and resident engagement practices. Strong communication and interpersonal skills. Experience in managing and resolving customer or resident concerns. Ability to develop and implement service improvement plans. Proficiency in record-keeping and reporting. A proactive and organised approach to tasks. Knowledge of relevant regulations within the property sector. Job Offer Salary of 45,000 - 50,000, dependent on the level of experience. 27 days holiday plus bank holidays, with additional days for long service. 2 Giveback Days annually to volunteer in the local community. Access to the Local Government Pension Scheme. Opportunities for learning and development. A supportive and inclusive working environment. If you're interested in this role, apply now.

Senior Housing Officer (known as Neighbourhood Services Manager) £34,796 rising to £36,627 (At 2 years, subject to satisfactory performance) Salford / Manchester Permanent, Full Time NEIGHBOURHOOD SERVICES MANAGER As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with our policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development. Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. We are committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and company) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.

Senior Housing Officer (Know as Neighbourhood Services Manager) Salary £34,795 rising to £36,626 (At 2 years, subject to satisfactory performance) Head Office - Didsbury - Covering Wythenshawe NEIGHBOURHOOD SERVICES MANAGER As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development. Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages

Job Title: Housing Officer Contract Type: Permanent Salary: £28,031.56 per annum (pro rata) Working Hours: 18.75 Hours per week Working Pattern: Friday 9am-5pm; remaining 11.25 hrs to be agreed Monday-Thursday (9am-5pm). Location: Holden Court and Huddersfield Road, Barnsley If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: Experience of working within housing management An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers Prepare files and case notes in readiness for court Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits Work directly with customers to monitor or reduce issues of anti-social behaviour within the service Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: Carryout administrative tasks to support efficient running of the service Produce reports and other written documentation as required to support housing management

JOB PURPOSE To assist the Private Sector Housing Initiatives Manager and other staff within the team in managing the temporary accommodation provided by the Council to homeless households. To provide support and assistance to the team to ensure an effective and comprehensive housing management service is provided to the temporary accommodation used by the Authority. To provide an effective and responsive response to service requests from clients. To generally participate in the overall planning and development of the homelessness service. KEY RESULT AREAS Accommodation Support Officer To be responsible for the smooth running of administrative systems relating to the Housing Supply and Regulation Service with a particular emphasis upon the systems surrounding the provision of temporary accommodation to homeless households. To collect and collate management information and statistics and to provide them to managers as directed. To act as a point of contact for maintenance support and direction. To support the team in the procurement and booking of emergency accommodation and to be responsible for the administrative aspects of placing clients into the accommodation. To act as a point of contact for clients in temporary accommodation alongside other colleagues in the team. To assist with the operation, monitoring and review of financial processes, such as Housing Benefit claims, rent payments and invoicing and ensuring that accurate records are maintained. To assist in the day-to-day management of temporary accommodation units provided by the Council for homeless households. To provide a high level of customer service to landlords, applicants and those approaching Newport City Council in relation to temporary accommodation alongside dealing with day-to-day customer enquiries as required and commensurate with the grade. To assist with creating and monitoring rent charges and income received in respect of temporary accommodation. As directed, to carry out all appropriate administrative functions relating to the operation of temporary accommodation, including the raising of payment requisitions, debits, credits and invoices, processing orders, sending and receiving goods/services and operating/updating relevant IT systems. To assist in the preparation of correspondence, reports, data and statistics, performance information. To attend internal and external meetings as required and to take minutes as appropriate and where necessary. To take reasonable care of own and others safety; to co-operate with managers/ supervisors in complying with statutory health & safety duties; to report incidents, accidents, faults etc Qualifications Accommodation Support Officer A minimum of 5 GCSEs at grade C or above, including maths and English. Qualification in a Housing-related subject Knowledge Accommodation Support Officer Knowledge and understanding of data protection requirements and the principles of confidentiality. Understanding of Social Housing Management or Frontline Housing services Experience Accommodation Support Officer Experience of dealing with people using a broad range of communication methods Demonstrate experience of using databases and a variety of Microsoft IT packages Experience of working with the public and liaising with a wide range of internal and external stakeholders.

Location: Cambridge office, with the opportunity for hybrid working Salary: £37,449.68 per year + car allowance: £1,850 per year Contract: Permanent Full-time Hours: 37 hours Are you passionate about helping customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods? This is a fantastic opportunity for an experienced and customer-focused Housing Officer to play a key role in delivering good quality housing management services while positively impacting the lives of our customers. You will join our customer-facing Housing Team, working directly with customers and partners to deliver practical support, resolve issues early and make a positive difference across our communities. About us Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is "To provide good quality homes and services in Greater Cambridge that people value". Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service. About the role As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will work closely with customers, colleagues and external partners to sustain tenancies, build positive landlord and customer relationships, and resolve a varied caseload in a fair, practical and customer-focused way. Through this work, you will help maintain thriving communities, address issues early and support excellent service delivery. What you'll be doing Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Work with local authorities, police, community organisations, support agencies and other stakeholders to address local issues, safeguard customers and support customer wellbeing. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies. Support access to homes for compliance with mandatory safety checks including taking legal action where necessary. Manage customer feedback in line with policy, focusing on first contact resolution, learning from feedback and improving services. Maintain accurate records, meet performance targets and contribute to wider service improvement projects. About you We are looking for someone with social housing, housing management or relevant community-based experience who can build trust, manage a varied workload and respond calmly and effectively to a wide range of tenancy, customer wellbeing and neighbourhood issues. To succeed in this role, you'll need: Experience of delivering high-quality, customer-facing housing management, estate management or income management services Strong interpersonal skills, with excellent communication, active listening and the ability to adapt your approach to different customers and situations Awareness of tenancy sustainment, safeguarding, domestic abuse, anti-social behaviour, financial hardship and the support needs of customers with a range of vulnerabilities A practical, evidence-based approach to problem solving, risk management and decision-making The ability to work collaboratively with colleagues, customers and external partners to achieve positive outcomes Good digital skills, including Microsoft Office and the ability to use housing systems and mobile devices effectively Hold CIH Level 3 or a willingness to work towards CIH Level 3 Housing qualification. GCSEs in English and Maths, or equivalent A full current driving licence and access to your own vehicle. Why join us? We've held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. What we offer you 28 days annual leave, excluding bank holidays Option to buy or sell up to 5 days' annual leave Private health insurance Employee discount scheme Defined contribution pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus more when you join! How to apply To apply, please submit your CV and a supporting statement (maximum of 1 page) explaining how your skills, knowledge and experience meet the requirements of the role and align with our values, the job description and person specification. We are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process. If you're passionate about helping customers succeed in their homes and want to make a positive difference in local communities, we'd love to hear from you. Please read the attached Job Description and Person Specification before applying. Please note that Enhanced DBS clearance is required for this role.

Salary: 15.00 ph Working days: Between Monday and Friday Hours: Between 8:30am and 5pm Location: North East Contract Type : Zero hours Reporting to the National Service Manager, your main responsibility will be dealing with standard maintenance, improvement and repairs work. This will include attending customers offices, residential housing and privately owned housing to carry out services to a high standard. This is a zero hours contract. Hours are allocated based on customer demand with no guaranteed minimum. The type of work you will complete is as follows: Repairs / improvements Joinery Painting and decorating Removal work Gardening There may be occasions you attend a job and are required to identity the works needed. You will form a plan of work required, materials and tools required, safest and most effective way of completion. This is then shared with MoreTime who will authorise you to proceed. You will be required to travel to and from customer sites attending work around the North East often lone working. On occasions you may be assigned a colleague. You will work within vacant properties but also work within occupied premises / properties. You may be provided with a company vehicle to use whilst on jobs depending on types of workload. Where a vehicle is not provided, you will be provided payment of mileage incurred. MoreTime will provide all tools and materials required. Key accountabilities: Identify problems and through consultation and agreement with MoreTime and the customer, devise and implement suitable plans to ensure the identified problem is addressed. Support MoreTime in providing quotes/estimates for works. Investigate and complete all existing repair and maintenance requests. Ensure quality of work and value for money is being achieved for our customers. Deal with reactive, planned & remedial works. Ensure customer satisfaction around repairs and maintenance. Customer service skills. Work in accordance with all relevant legislation, policies & procedures and guidelines. Keep abreast of policy and professional development within your area of professional expertise. To promote, adhere to and live our workplace values of being honest, committed and inventive. To be reliable and responsible with a flexible approach to work. To work independently using own initiative As a business we strive to provide outstanding services therefore, attention to detail and having pride in your work is crucial to be successful in this role. We ask for reliability and the motivation to provide our customers with an excellent service. MoreTime (UK) Ltd are a wholly owned trading subsidiary of the charity Waythrough. We are an Equal Opportunities Employer and consider applications from all backgrounds.

Mobile Caretaker 25,950pa ( 10,169.59 prorate) Permanent, Part Time - 14.5 hours - Thursday (7.5hrs) / Friday (7 hours) Bedford, UK - Covering multiple sites Are you passionate about creating safe, welcoming environments for residents? Do you thrive in a role where every day brings new challenges and opportunities to help others? bpha is seeking a dedicated Caretaker to join our team and play a vital part in maintaining the safety, cleanliness, and community spirit of our buildings. What You'll Do: Deliver a high-quality, customer-focused caretaking service to our residents. Respond swiftly to emergencies and act as a first responder, ensuring the ongoing safety of communal buildings. Complete health and safety assessments, keep accurate records, and help bpha meet statutory and legislative requirements. Supervise contractors and maintenance teams on site, assisting with tasks like grass cutting, window cleaning, and repairs. Carry out daily, weekly, and monthly safety checks-including fire alarms, emergency lighting, fire doors, and lifts. Ensure communal areas are clean, safe, and free from hazards, following bpha's "Move It or Lose It" process. Perform basic maintenance tasks such as changing light bulbs, reading meters, and adjusting time switches. Work closely with housing officers and other stakeholders to provide a joint approach to building safety. Manage challenging situations with empathy and professionalism, supporting residents and liaising with emergency services when needed. What We're Looking For: Ability to work independently (lone working) and as part of a team. Excellent communication and customer service skills. Experience in cleaning and general maintenance. Confident using Microsoft Outlook, Teams, Excel, and Asprey data systems. Relevant qualifications (or equivalent experience) such as Legionella P900, Level 2 VRQ Award in Asset and Building Compliance Awareness. COSHH training is desirable. Our Values: At bpha, we live by our values: We take responsibility: We do what we say and hold ourselves accountable. We show empathy: We respect and listen to every colleague and customer. We are better together: We collaborate, value diversity, and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference for more people. Why Join Us? Be part of a supportive, ambitious team committed to excellence. Make a real impact on the safety and wellbeing of our residents. Opportunities for training and professional development. Work in a role where your actions truly matter, every single day. Disclaimer: Please note that we reserve the right to close this vacancy early if we receive a sufficient number of applications or find a suitable candidate before the advertised closing date. We encourage interested applicants to apply as soon as possible to avoid disappointment.

Title: Resident Liaison Officer Contract Type: 12-month FTC, 35 hours Salary: 33,688 - 37,093 (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Working Location: Delamere site office, with occasional travel to the Winsford site office Persona: Site Based Closing Date: 01/09/2026 Interview Date: TBC NB: For the purpose of this advertisement, this position is being advertised as Resident Liaison Officer. The official L&Q job title for this role is Communities Coordinator. Please click here for the role profile - Communities Coordinator role profile (1).docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Communities Team at L&Q: We are looking for an engaging, personable and resilient Resident Liaison Officer to join our busy site-based team supporting residents throughout remedial works, redevelopment and regeneration projects. The role will work closely with our Communities Manager, project teams, contractors and stakeholders to ensure residents are well informed, supported and engaged throughout the lifecycle of projects. The role sits within our Property and Investment division and plays a key role in delivering a customer-first approach, ensuring strong communication and positive resident experiences. If this sounds like you, we would love for you to apply! Your impact in the role: Act as the first point of contact for residents on regeneration, redevelopment, remediation and community projects, providing clear, accurate and timely information. Build positive relationships with residents, contractors, project teams and external stakeholders to ensure effective communication and successful project delivery. Support residents throughout project works, including coordinating appointments, responding to enquiries, managing resident communications and handling complaints professionally and empathetically. Identify and support vulnerable residents, adapting communication methods where required and helping ensure individual needs are considered throughout project delivery. Assist with temporary rehousing activities where required, including communicating options, coordinating practical arrangements and supporting residents through the process. Attend resident meetings, consultation events and site-based meetings, helping to build trust, manage expectations and address concerns. Contribute to community engagement initiatives and projects that promote community cohesion, employment opportunities, training initiatives and resident participation. Maintain accurate records, project updates and management information, ensuring risks, issues and resident concerns are identified and escalated appropriately. Occasional work outside of normal working hours may be required for events, evening meetings and project activities. What you'll bring: Previous experience in resident liaison, housing, regeneration, construction, customer service or community engagement. Excellent communication skills, with the ability to explain complex information clearly and in plain English. A customer-focused and empathetic approach, particularly when supporting residents through challenging situations. Strong stakeholder management and relationship-building skills. Experience handling complaints and difficult conversations confidently and professionally. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Strong written communication skills, including the ability to produce professional letters, emails and resident communications. Good IT skills across Microsoft Office and other business systems. A willingness to travel between sites and attend occasional evening or weekend meetings when required. We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. P eople are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values , which outline our core expectations and should be demonstrated at all times , and all levels, when representing L&Q - click here to read more . At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fin d out more here . S ustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!

Site Manager Social Housing Refurbishment Planned Works Occupied Properties Full-time Permanent Norfolk Up to £58,000 per annum + package Site Manager job in Norfolk managing the day-to-day delivery of internal and external refurbishment works across occupied social housing properties, ensuring projects are delivered safely, on programme, to the required quality standards and with minimal disruption to residents. The Role This is an excellent opportunity for an experienced Site Manager to join a leading property services and construction contractor delivering refurbishment works as part of a long-term social housing framework in Norfolk. The role will involve taking responsibility for the day-to-day management of refurbishment projects across occupied residential properties, covering a variety of internal and external works. The successful candidate will manage site teams and subcontractors while maintaining high standards across health & safety, quality, programme and resident satisfaction. You will work closely with Contracts and Project Managers, Resident Liaison Officers, clients and other key stakeholders to ensure works are delivered effectively. Previous experience managing refurbishment works within occupied residential properties is essential. Key Responsibilities Managing the day-to-day delivery of internal and external refurbishment works across occupied social housing properties Coordinating site teams, subcontractors, materials and resources to achieve programme targets Ensuring works are completed safely, on programme and to the required quality and specification Managing subcontractor performance and issuing NCRs where required Carrying out regular site, quality and health & safety inspections Ensuring compliance with company Health & Safety procedures, including site inductions, RAMS, permits and PPE Conducting toolbox talks and promoting a strong health & safety culture across site Managing defects and ensuring works meet agreed client KPIs and quality standards Working closely with Resident Liaison Officers to minimise disruption and maintain effective communication with residents Managing resident and client concerns professionally and ensuring issues are resolved promptly Maintaining strong relationships with clients, consultants and other project stakeholders Monitoring progress against programme and reporting any potential delays Producing regular site progress reports for senior management and the client Attending client, internal and project progress meetings Carrying out work inspections and ensuring compliance with drawings, specifications and building regulations Maintaining accurate site documentation, H&S records and project information Managing site welfare facilities, offices and equipment Supporting and developing Assistant Site Managers, Site Administrators and other junior team members Identifying potential commercial opportunities and communicating these to senior management Supporting the Contracts Manager with pre-start activities and project mobilisation Requirements Proven Site Management experience within refurbishment and/or planned works Previous experience delivering works within occupied residential properties essential Strong social housing, local authority or housing association experience preferred Experience managing both internal and external refurbishment works Strong subcontractor and site team management experience Good understanding of building regulations and Health & Safety legislation Ability to read and interpret drawings, programmes and specifications Strong understanding of programme management and project delivery Good commercial awareness Excellent resident, client and stakeholder management skills Strong planning, organisational and problem-solving abilities Confident managing works in sensitive occupied environments Microsoft Office proficiency, with Microsoft Project experience beneficial SMSTS CSCS First Aid Full UK driving licence Successful candidate will be required to complete a DBS check MCIOB or working towards MCIOB desirable Package & Benefits Salary up to £58,000 per annum Comprehensive company benefits package Permanent, full-time position Long-term social housing refurbishment contract Opportunity to work with a leading property services and construction contractor Training, development and career progression opportunities This Site Manager role in Norfolk offers the opportunity to join an established team delivering a long-term programme of refurbishment works across occupied social housing properties. The position would suit an experienced Site Manager from a social housing, planned maintenance or refurbishment background who is confident managing internal and external works while maintaining excellent relationships with residents and clients. Apply now to be considered for this opportunity.

Housing Officer Location: Cambridge office, with the opportunity for hybrid working Salary: £37,449.68 per year + car allowance: £1,850 per year Contract: Permanent Full-time Hours: 37 hours per week Are you passionate about helping customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods? This is a fantastic opportunity for an experienced and customer-focused Housing Officer to play a key role in delivering good quality housing management services while positively impacting the lives of our customers. You will join our customer-facing Housing Team, working directly with customers and partners to deliver practical support, resolve issues early and make a positive difference across our communities. About us Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is To provide good quality homes and services in Greater Cambridge that people value . Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service. About the role As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will work closely with customers, colleagues and external partners to sustain tenancies, build positive landlord and customer relationships, and resolve a varied caseload in a fair, practical and customer-focused way. Through this work, you will help maintain thriving communities, address issues early and support excellent service delivery. What you ll be doing Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Work with local authorities, police, community organisations, support agencies and other stakeholders to address local issues, safeguard customers and support customer wellbeing. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies. Support access to homes for compliance with mandatory safety checks including taking legal action where necessary. Manage customer feedback in line with policy, focusing on first contact resolution, learning from feedback and improving services. Maintain accurate records, meet performance targets and contribute to wider service improvement projects. About you We are looking for someone with social housing, housing management or relevant community-based experience who can build trust, manage a varied workload and respond calmly and effectively to a wide range of tenancy, customer wellbeing and neighbourhood issues. To succeed in this role, you ll need: Experience of delivering high-quality, customer-facing housing management, estate management or income management services Strong interpersonal skills, with excellent communication, active listening and the ability to adapt your approach to different customers and situations Awareness of tenancy sustainment, safeguarding, domestic abuse, anti-social behaviour, financial hardship and the support needs of customers with a range of vulnerabilities A practical, evidence-based approach to problem solving, risk management and decision-making The ability to work collaboratively with colleagues, customers and external partners to achieve positive outcomes Good digital skills, including Microsoft Office and the ability to use housing systems and mobile devices effectively Hold CIH Level 3 or a willingness to work towards CIH Level 3 Housing qualification. GCSEs in English and Maths, or equivalent A full current driving licence and access to your own vehicle. Why join us? We ve held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. What we offer you 28 days annual leave, excluding bank holidays Option to buy or sell up to 5 days annual leave Private health insurance Employee discount scheme Defined contribution pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus more when you join! How to apply To apply, please submit your CV and a supporting statement (maximum of 1 page) explaining how your skills, knowledge and experience meet the requirements of the role and align with our values, the job description and person specification. We are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process. We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria. If you re passionate about helping customers succeed in their homes and want to make a positive difference in local communities, we d love to hear from you. Please read the attached Job Description and Person Specification before applying. Please note that Enhanced DBS clearance is required for this role. We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria. If you want to know anything more about the role, please contact Allison Blunt. Inclusion and Diversity We welcome applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace. All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010. We are committed to ensuring a fair, inclusive and accessible recruitment process for everyone and welcome discussions about flexible working arrangements. We welcome discussions regarding reasonable adjustments at any stage of the recruitment process. Data Protection & Privacy We process personal data in line with UK GDPR and the Data Protection Act 2018. Your information will be used only for recruitment and employment purposes, stored securely and retained only as long as necessary. Further details about how we handle personal data, including your rights, are available in our Privacy Policy.

Join Our Team as a Bank Housing Officer in Warrington! Are you passionate about making a difference in the community? Do you have a flair for housing solutions and a desire to help individuals and families find their perfect homes? If so, we have an exciting opportunity for you! Position: Bank Housing Officer Location: Warrington Contract Type: Temporary Working Pattern: Part Time, Ad Hoc shifts covering sickness and holidays What We're Looking For: We are seeking a vibrant and dedicated Bank Housing Officer to join our dynamic team! In this pivotal role, you will work closely with clients, providing essential support in their housing journeys. Your contributions will help ensure that everyone has a safe and secure place to call home. Key Responsibilities: Engage with clients to assess their housing needs and provide tailored solutions. Assist in the application process for housing assistance and benefits. Collaborate with various stakeholders to ensure smooth operations and effective support. Maintain accurate records and documentation related to client interactions. Provide exceptional customer service, ensuring clients feel valued and heard. What You Bring to the Table: A positive attitude and a passion for community service. Excellent communication skills, both verbal and written. Strong organisational abilities with a keen attention to detail. Previous experience in housing, social services, or a related field is a plus! A team player who thrives in a collaborative environment. Why Join Us? Impactful Work: Make a real difference in the lives of individuals and families in your community. Flexible Hours: Part-time working pattern that fits your lifestyle. Supportive Team: Join a friendly and enthusiastic team committed to providing excellent service. Professional Development: Opportunities for growth and learning in the public services sector. If you're ready to take on this rewarding challenge and help shape the future of housing in Warrington, we'd love to hear from you! Join us in creating a brighter future for our community! Your journey as a Bank Housing Officer starts here! We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees. Let's work together to ensure everyone has a place they can call home! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Permanent - Full Time - 40hours We are seeking a confident and customer-focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from pre-start visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we'd love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee Assistance Programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.

Property Services Manager for housing and support residential properties across East Anglia. Covering repairs, asset management and compliance for the organisation. Client Details We're Solo Housing (East Anglia) and whilst we may be small, we are perfectly formed, unique and not afraid to dream big. In short, we are on a mission to make a difference. Our head office is in Bury St Edmunds, we offer flexible agile working and have properties across Norfolk and Suffolk. Originally established in 1985 as the Campaign for Single Homeless (COSH), we became Solo Housing (East Anglia) in 1996 and are a Registered Provider of Social Housing and a Registered Charity. Since our inception, we've worked tirelessly alongside trusted partner organisations, including local authorities, fellow registered providers, charities and private landlords. Together, we support single people who are facing homelessness, or at risk of losing their home. There has never been a more exciting time to join Solo. Supported by an experienced and forward-thinking Board, we are on a remarkable growth journey. From our current portfolio of around 80 homes, we are on track to grow to 130 homes in the next six months and to own at least 424 homes by March 2031. As we expand, our colleagues are empowered to challenge, innovate and influence the direction of the organisation. Every role has the opportunity to shape our services, drive improvement and help create lasting change for people. Description Responsible for 80 residential units across East Anglia. Housing and supported living. Management of the repairs, asset management and compliance for the portfolio. Line management of a team of 3 including a Building Surveyor, Property Officer and Compliance Co-ordinator. Reporting into the Head of Housing & Support. Management and procurement of external contractors. Liaison with landlords and leases. Budget management. Strategic planning. Profile Commutable distance of East Anglia. Similar experience operating within the social housing sector. High level of knowledge and experience of contract management. Proven track record in delivering property repairs and asset management services. Strong knowledge of housing compliance regulations including gas, electrics, fire safety, asbestos and legionella. Job Offer 45,000 salary 6% employer pension contribution Hybrid agile working 28 days leave + bank holidays Career progression opportunities Health care Training and development

Marks Consulting Partners are currently recruiting for an Information Officer to work with one of our local authority clients in South London. This is a Grade 8 (indicative) role working 36 hours per week, Monday to Friday, sitting within the Housing and Modernisation directorate's Customer Experience team. What you will be doing: Managing the client's inbox, assessing and allocating incoming FOI, EIR, DPA and SAR requests Handling Council wide and Data Protection Act 2018 Schedule 2 requests, including from police, HMRC and other local authorities Logging and tracking requests to ensure responses are dispatched within statutory time limits Identifying and sourcing information, applying exemptions and redacting data as required Supporting FOI, DPA and EIR compliance across departments and liaising with the Information Commissioner's Office What you will need: Working knowledge of FOI, EIR, DPA and GDPR legislation Experience managing a busy caseload and meeting statutory deadlines Strong communication skills across all levels of the organisation Analytical skills for handling data and producing performance information Confident IT skills, including word processing and database management If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.

Marks Consulting Partners are currently recruiting for a Deputy Housing Options Manager (Team Leader) to work with one of our local authority clients in Sussex. This is a 3 month temporary contract, working two days per week in the office on duty, with the rate dependent on experience. What you will be doing: Providing day-to-day leadership and support to two Prevention Outreach Officers (subject to change), including line management responsibilities Acting as Duty Manager within the offices two days per week Leading on a range of critical partnerships and multi-agency initiatives, including MARAC, MAPPA, Rough Sleeping and Housing First Ensuring effective joint working across statutory and voluntary sector agencies to support some of the most vulnerable residents What you will need: Substantial experience in homelessness and housing options services Strong understanding of Housing Act 1996 Part VII and the Homelessness Reduction Act 2017 Experience of partnership working with statutory and voluntary sector agencies Excellent decision making and case management skills Ability to lead, motivate and develop staff in a fast paced, frontline environment Experience of Home Connections is preferable Enhanced DBS check and references required If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.