22 jobs found

4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist. The ASB tenancy Specialist will is responsible: for reviewing all new ASB reports to client and completing action plans and interviews with customers on high level ASB cases. Acting as gatekeepers for the regional Tenancy Specialist teams the Tenancy Specialist Triage Officer will ensure the correct categorisation of ASB cases and will prioritise these according to the risk. For proving expert advice to the contact centre on more complex cases, identify and correct errors and gather crucial information from complainants in addition to providing a responsive support service to regional teams. DUTIES AND RESPONSIBILITIES INCLUDE: Providing contact centre colleagues with advice on how to correctly log and categorise ASB cases, considering thresholds for investigation, risk to the customer and the obligation of Clarion and other relevant agencies Triaging cases to identify and correct errors including potential data protection breaches and mis categorisation of ASB Providing instant feedback to Contact Centre Agents (CCA) if they have raised a case incorrectly on CRM and explaining what needs amending Making contact with complainants and stakeholders to establish further detail on cases where information is missing. Enabling regional teams to start an appropriate and proportionate investigation promptly and within published SLAs Completing interviews with complainants over the telephone within published SLAs and agreeing robust and appropriate action plans to address the ASB reported Providing advice to Neighbourhood Response Officers on ASB related general enquiries, such as what evidence is required to start an investigation and how to manage the customer s expectations. Creating new ASB cases for NROs when the threshold for investigation has been met Completing dynamic risk assessments of each case, safeguarding vulnerable customers and liaising with internal and external agencies such as the police, local authorities or support services Identifying high risk victims of domestic abuse, completing a domestic abuse, stalking, harassment and honour based violence assessment and ordering personal security equipment for next day delivery Providing targeted and responsive support to regional teams to assist with effective case management. This may include following up on customer contact to ensure SLAs are met and ensuring correct use of the system to ensure accurate reporting on performance and prevention of data protection breaches ESSENTIAL REQUIREMENTS INCLUDE: Essential your CV confirms experience in Anti social Behaviour (ASB) Experience of investigating ASB and achieving positive outcomes Good understanding of ASB and knowledge of relevant legislation Experience of working within the housing sector with knowledge of tenancy management Experience of working in a customer focused environment with a proven ability of dealing with sensitive or distressing information in a calm and professional manner Ability to actively listen and diffuse difficult situations Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)

Main Purpose of the job: Lettings Officer To provide an effective lettings service for properties managed by Lewisham Council, ensuring properties are advertised and let within target times set and that all statutory requirements are complied with. Work closely with internal and external partners to ensure a high quality, efficient and effective lettings service with minimum of turnaround time Summary of Responsibilities and Personal Duties: Lettings Officer This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of the changing needs of the organisation. 1. Terminate tenancies each week in line with procedures. Anticipate voids wherever possible. 2. Place accurate and good quality adverts for available properties each week within the deadlines provided. 3. Coordinate matches to properties and arrange viewings as soon as the property is safe to view. 4. Prepare sign up packs and ensure fobs and keys are available. 5. Carry out office sign-ups, ensuring these take place at the earliest opportunity and within timelines set out in our policies to minimise rent loss and void time. 6. Set up tenancies and input data for CORE reporting within 48 hours of the sign up. Ensure information is accurate and any vulnerabilities are recorded. 7. Maintain comprehensive and up to date records of void progress and tenancies on the Housing Management System. 8. Update the choice-based lettings system. 9. Provide good quality responses to all enquires and complaints. 10. Work collaboratively with other members of the Housing and Communities team and key stakeholders to ensure an excellent service is provided to residents. 11. Work with the Voids Repair Team to ensure properties are let within the target relet times. 12. Maintain excellent customer service in all areas of work 13. Take responsibility for own learning and development 14. Comply with all Lewisham council policies, including contractual standing orders, financial regulations and all HR policies and procedures including Health & Safety and Equality & Diversity To carry out the duties of the post with due regard to the Council's relevant codes and procedures. All employees are required to participate in Appraisal and Performance Management processes and to undertake appropriate training and development, including mandatory induction training, identified to enhance their work. Undertake other duties, commensurate with the grade, as may reasonably be required. Consideration will be given to restructuring the duties of this post for a disabled postholder. Lettings Officer

We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Resident Liaison Team Leaders (Direct Services) , you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Croydon - Tramshed office , with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Direct Services Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Senior Disrepair Managaer, you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Farringdon office with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Disrepair Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. Please note, we reserve the right to close this vacancy early, if we receive a high volume of applications About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Mobile Scheme Housing Officer We're looking for a compassionate and proactive Mobile Scheme Housing Officer to support older residents in living safely, independently and confidently within thriving communities. You'll be responsible for the day-to-day management of housing schemes, ensuring properties are safe, well maintained and welcoming, while providing tenancy management support, welfare checks, safeguarding oversight and resident engagement activities. Working closely with residents, colleagues, contractors and external partners, you'll play a key role in promoting wellbeing, resolving housing issues and delivering excellent customer service. This is an ideal opportunity for someone with experience in care, support or housing services who is passionate about making a positive difference to the lives of older people. Principal duties and responsibilities include, but are not limited to: Monitor residents' needs and safety through annual home visits and support them where required to access appropriate support or care assessments and services. Report self-neglect and other safeguarding concerns in line with our policy. Understand utility and other costs in your scheme(s). Take action to reduce costs wherever possible. Flag up potential overspends or anomalies to your manager. Be resilient and follow procedures calmly and effectively when there are emergencies such as the unexpected death of residents or lift breakdowns and other building problems. In line with our good neighbourhood management procedure, take appropriate action to address issues between neighbours which don't meet the threshold to be considered anti-social behaviour (ASB). Provide efficient 'on the spot' tenancy management including supporting the letting of vacant homes; basic income maximisation and arrears management; resolving anti-social behaviour and monitoring environmental, maintenance and other services to schemes. Act as the custodian for a scheme or group of schemes. This means you'll ensure that they are well run and that buildings are safe and attractive. Work with internal teams and external contractors to ensure repairs and faults are quickly remedied, and the grounds well maintained. This is a full time position, working 35 hours per week, You will be based in our East Sussex schemes covering Bexhill, Hastings, and rural Rother . What you'll need: Resilience, self-motivation and ability to work alone at your scheme(s) for most of the time. Ability to manage time & tasks effectively, work well under pressure both individually and in a team. A 'can do', proactive approach to problem solving. Able to learn and use IT and communication systems Interpersonal skills and team working. Able to receive and respond to customer feedback and complaints professionally at all times. You will hold a full driving licence with access to own vehicle. Experience of care or support services, including relevant legislation and good practice desirable. In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible. Closing Date: Sunday 25th October 2026 at 23:59 Please note: We reserve the right to close thisvacancy early if we receive a high volume of applications. We encourage you tosubmit your application and supporting statement as soon as possible so yourapplication can be reviewed and considered. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

We are looking for Three Housing Officers to join our London North West and the London North Region As a Housing Officer, you'll play a key role in helping residents sustain successful tenancies and thrive in safe, well-maintained communities. Working at the heart of our neighbourhoods, you'll build strong relationships with residents, provide practical housing advice and support, manage a varied caseload, and work collaboratively with internal teams and external partners to resolve issues and improve outcomes. From tenancy management and safeguarding to neighbourhood improvement and resident wellbeing, you'll take a proactive, customer-focused approach to delivering excellent housing services and creating communities where people are proud to live. Principal duties and responsibilities include, but are not limited to: Conduct property viewings, work closely with colleagues to minimise void turnaround times and prepare homes for new residents. Manage tenancy enforcement processes, including preparing legal documentation, serving notices and attending court hearings where required. Carry out neighbourhood inspections and lead local initiatives to improve estate standards, resident satisfaction and community wellbeing. Support income recovery by working alongside the Income Team to maximise rent and service charge collection. Ensure compliance with health and safety requirements, including facilitating access for statutory inspections and completing relevant risk assessments and actions. This is a full-time opportunity, working 35 hours per week . The successful candidate will be based at our Farringdon Fleet House office. Hybrid work with the expectation of 3 days per week in the office and requirement to cover the London North West and the London North Region to support residents and service delivery. What you'll need: Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. Track record of taking ownership of projects, coordinating stakeholders and delivering results within agreed timescales Proven experience of following processes, using initiative, and delivering excellent customer service. Professional curiosity to identify residents with complex support needs. Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur. Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. Ability to work effectively as part of a team, working in an agile environment. A full UK driving licence and access to a vehicle are essential, as this role requires regular travel across our communities, home visits, and attendance at various locations. In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible. Closing Date: Sunday 25th October 2026 at 23:59 Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

We are looking for a Housing Officer to join our team. As a Housing Officer, you'll play a key role in helping residents sustain successful tenancies and thrive in safe, well-maintained communities. Working at the heart of our neighbourhoods, you'll build strong relationships with residents, provide practical housing advice and support, manage a varied caseload, and work collaboratively with internal teams and external partners to resolve issues and improve outcomes. From tenancy management and safeguarding to neighbourhood improvement and resident wellbeing, you'll take a proactive, customer-focused approach to delivering excellent housing services and creating communities where people are proud to live. Principal duties and responsibilities include, but are not limited to: Conduct property viewings, working closely with colleagues to minimise void turnaround times and prepare homes for new residents. Manage tenancy enforcement processes, including preparing legal documentation, serving notices and attending court hearings where required. Carry out neighbourhood inspections and lead local initiatives to improve estate standards, resident satisfaction and community wellbeing. Support income recovery by working alongside the Income Team to maximise rent and service charge collection. Ensure compliance with health and safety requirements, including facilitating access for statutory inspections and completing relevant risk assessments and actions. This is a full-time opportunity, working 35 hours per week . The successful candidate will be based at our Horsham - Owl Beech Lodge , 2 days per week , with the remaining time spent working remotely. What you'll need: Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. Proven experience of following processes, using initiative, and delivering excellent customer service. Professional curiosity to identify residents with complex support needs. Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur. Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. Ability to work effectively as part of a team, working in an agile environment. A full UK driving licence and access to a vehicle are essential, as this role requires regular travel across our communities, home visits, and attendance at various locations. In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible. Closing Date: Wednesday 28th October 2026 at 23:59 Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

We're looking for a Housing Officer to join our dedicated Resident Experience team. You'll play a key role in helping residents sustain successful tenancies and thrive in safe, well-maintained communities. Working at the heart of our neighbourhoods, you'll build strong relationships with residents, provide practical housing advice and support, manage a varied caseload, and work collaboratively with internal teams and external partners to resolve issues and improve outcomes. From tenancy management and safeguarding to neighbourhood improvement and resident wellbeing, you'll take a proactive, customer-focused approach to delivering excellent housing services and creating communities where people are proud to live. Principal duties and responsibilities include, but are not limited to: Conduct pre-void inspections and property viewings, working closely with colleagues to minimise void turnaround times and prepare homes for new residents. Manage tenancy enforcement processes, including preparing legal documentation, serving notices and attending court hearings where required. Carry out neighbourhood inspections and lead local initiatives to improve estate standards, resident satisfaction and community wellbeing. Support income recovery by working alongside the Income Team to maximise rent and service charge collection. Ensure compliance with health and safety requirements, including facilitating access for statutory inspections and completing relevant risk assessments and actions. This is a full-time opportunity, working 35 hours per week . The successful candidate will be based at our Sittingbourne office, Building 800, two days a week , with the remaining time spent working remotely and travelling across Kent to support residents and service delivery. What you'll need: Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. Proven experience of following processes, using initiative, and delivering excellent customer service. Professional curiosity to identify residents with complex support needs. Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur. Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. Ability to work effectively as part of a team, working in an agile environment. A full UK driving licence and access to a vehicle is essential, as this role requires regular travel across our communities, home visits, and attendance at various locations. In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible. Closing Date: Wednesday 28th October 2026 at 23:59 Interviews: Monday 9th November 2026 Please note : We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Housing Options Officer Contract Type: Temporary (3-month contract) Location: Central London Salary: 35.25 per hour (umbrella) Job Type: Hybrid (3 days in office, 2 days from home) We are currently seeking a Housing Options Officer on a temporary basis. This role is based within the Department of Community and Children's Services - People's Directorate and is crucial in providing a comprehensive advisory and assessment service for housing or homelessness assistance in Central London. Day-to-Day Responsibilities: Provide a comprehensive housing advice service by maintaining an accurate database of information to effectively prevent homelessness. Assess and implement the City's housing duty to all households presenting as homeless or threatened with homelessness. Ensure prevention and relief duties are undertaken in accordance with the Homelessness Reduction Act 2017. Lead on and assist with the drafting and delivery of Personal Housing Plans. Conduct sensitive interviews to identify the most appropriate response to the housing needs of individual households. Make arrangements for homeless persons to be placed in temporary accommodation and ensure appropriate charging and payment mechanisms are operated. Visit applicants in temporary accommodation and liaise with accommodation managers to ensure standards are met. Provide information and liaise with internal and external agencies to assist with benefits and welfare services. Assess applicants' housing needs and respond to enquiries, ensuring comprehensive checks are made to prevent fraudulent applications. Required Skills & Qualifications: Qualified to degree level or equivalent. Demonstrable experience and training relevant to the housing sector. Detailed technical knowledge of relevant Housing legislation, including Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. Experience in the Statutory Homelessness sector with a focus on reducing homelessness and rough sleeping. Proven communication skills, capable of engaging with a variety of stakeholders. Analytical skills with the ability to monitor data-collection methods to support and measure initiatives. Experience of case managing homelessness applications on dedicated software systems. To apply for this Housing Options Officer position, please submit your CV detailing your relevant experience.

Location: Islington (Hybrid Working) Contract: Temporary - 3 Months Initially Hours: Full-Time (36 Hours Per Week) Pay Rate: £21.05 per hour PAYE or £25.52 per hour Umbrella Are you an experienced housing professional looking for your next contract opportunity? We are recruiting for a Neighbourhood Response Officer to support the effective management of neighbourhoods and tenancies within a busy social housing environment. This is an excellent opportunity to play a key role in delivering safe, clean and sustainable communities while supporting residents across your designated patch. Working in a hybrid capacity, you'll be responsible for managing neighbourhood issues, investigating tenancy breaches, addressing anti-social behaviour and ensuring properties and estates remain well-maintained and compliant. The role involves regular resident engagement and close partnership working with a range of internal and external stakeholders. Responsibilities align with Clarion Housing's Neighbourhood Response Officer profile, including estate inspections, tenancy management, ASB investigations and community engagement initiatives. , jobs.insid sing.co.uk Duties Will Include: Delivering neighbourhood and tenancy management services across a designated area. Conducting regular estate inspections and monitoring property conditions. Investigating reports of anti-social behaviour and tenancy breaches. Supporting vulnerable residents and carrying out welfare visits. Undertaking tenancy sign-ups, assignments and customer visits. Working with resident groups and stakeholders to improve local communities. Liaising with police, local authorities and support agencies. Monitoring environmental issues including fly-tipping and estate cleanliness. Maintaining accurate records and case management systems. Candidate Requirements: Previous experience in social housing, neighbourhood management or tenancy services. Strong knowledge of housing management practices and ASB casework. Excellent communication and customer service skills. Ability to build effective relationships with residents and partner organisations. Strong organisational skills and ability to manage a diverse workload. Comfortable working independently and making decisions on complex cases. Experience of safeguarding, tenancy sustainment or community engagement is desirable. What's on Offer? Hybrid working arrangement. Competitive hourly rates. Opportunity to work with a respected housing organisation. Immediate start available. Potential for extension beyond the initial 3-month contract. If you're passionate about delivering excellent housing services and making a difference within local communities, we'd love to hear from you. Apply today with your updated CV.

Location: Basildon & Wider Essex Contract: Temporary, 2 Months Initially with Potential Extension Hours: Full-Time Pay: £19.13 per hour PAYE or £23.19 per hour Umbrella Are you an experienced housing professional with a passion for creating safe, thriving communities? We are currently recruiting for a Neighbourhood Response Officer to cover Basildon and the wider Essex area on behalf of a leading housing organisation. This is a resident-facing role requiring regular travel throughout the region, making a full UK driving licence and access to a vehicle essential. The successful candidate will play a key role in ensuring neighbourhoods remain safe, clean and attractive places to live while supporting residents with tenancy-related matters, safeguarding concerns and anti-social behaviour issues. Key Duties Deliver a programme of regular estate and neighbourhood inspections. Identify environmental concerns and drive local improvements. Support tenancy management, including sign-ups and tenancy sustainment activities. Investigate reports of anti-social behaviour and tenancy breaches. Conduct welfare visits and support vulnerable residents. Work in partnership with safeguarding teams, social services, mental health services and police. Develop and support local community projects and neighbourhood initiatives. Liaise with residents, contractors and partner agencies to resolve neighbourhood issues. Assist with tenancy enforcement, legal action and court attendance where required. Final Role se Officer PDF About You To be considered, you will have: Previous experience in housing management, neighbourhood services or tenancy management. A strong customer service background. Experience dealing directly with residents and community stakeholders. Knowledge of ASB case management and tenancy enforcement processes. Excellent communication and relationship-building skills. Confidence to work both independently and as part of a wider team. Good IT skills and the ability to adapt to new systems and processes. A proactive, resilient and solutions-focused approach. Final Role se Officer PDF Essential Requirements Full UK Driving Licence Access to Your Own Vehicle Willingness to travel extensively across Basildon and surrounding Essex regions Ability to work in a resident-facing, field-based role What's on Offer? Competitive hourly rates. Hybrid and field-based working environment. Opportunity to work for one of the UK's leading housing providers. Immediate start available. Strong possibility of contract extension. Meaningful opportunity to make a positive impact on local communities. If you're an experienced Neighbourhood Officer, Housing Officer, Tenancy Officer or Community Housing Professional looking for your next assignment, we'd love to hear from you. Apply today with your updated CV.

Facilities Officer Office based - Boston £20,462.79 (FTE £37,088.80) per year Part-time, Permanent role Do you have experience keeping buildings safe and running smoothly? As a Facilities Officer, you'll coordinate maintenance, contractors, compliance and building services, helping create a safe, functional environment for staff, visitors and service users. Salary: £20,462.79 (FTE £37,088.80) per year Contract: Permanent, part time Your week : 20 hours - Monday to Friday 08:30 to 12:30 Location: Office based - Boston five days per week You can read about our fantastic colleague benefits here - Amplius colleague benefits Snapshot of your role Manage the day-to-day running of the facility, ensuring it remains safe, functional and efficient. Coordinate maintenance, repairs and contractor works across areas including heating, plumbing, electrical and general building maintenance. Carry out regular Health & Safety inspections, report non-compliance and support compliance with relevant regulations and standards. Oversee security, cleaning, waste management and other building services, including access controls and emergency response arrangements. Support space planning and sustainability initiatives, including office layouts, resource allocation, waste reduction, energy efficiency and recycling. Maintain accurate records and reports, provide a professional service to staff and service users, and identify improvements to make facilities more efficient and cost effective. What you'll need to thrive in this role A minimum of four GCSEs or equivalent at grades A - C, alongside experience in facilities, building management or property maintenance. Strong knowledge of facility operations, maintenance practices, and regulatory requirements. Experience in facilities, building management, or property maintenance, preferably in a similar operational environment. Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple projects simultaneously. Proactive problem-solving skills, with the ability to identify issues early and implement practical solutions. Flexible and adaptable, able to respond to changing priorities or emergencies when required. Full UK driving licence and access to vehicle to facilitate occasional travel to other offices and team meetings. Important - The right to work in the UK is an essential requirement. We do not provide sponsorship. Please read the attached Job Description before applying so you get the full scope of the role. Closing: 2nd November Interviews in Boston: TBC We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.

4Recruitment Services are seeking a Housing Officer to work for a housing association based in Morden. You will help deliver improved responsive services to residents, manage a range of projects and cases, see issues through to resolution, and support customers who may be vulnerable. This is a Housing Officer role with a strong focus on housing management, tenancy services and neighbourhood work . We are specifically looking for candidates with relevant experience in these areas, who are confident managing a varied caseload and working directly with residents to deliver effective, responsive services. This is a customer-facing Housing Officer role requires you to attend the Morden office and visit residents homes and other locations as needed. The role offers hybrid working, with 2 days from home and the remaining days based at the Morden office or in the community, depending on customer and business needs. DUTIES AND RESPONSIBILITIES INCLUDE: Conducting new tenancy sign-ups and customer needs assessments. Supporting the handover of regeneration properties. Managing resident enquiries, cases and housing-related issues through to resolution. Investigating and resolving complaints, ensuring appropriate actions are completed. Supporting residents across blocks or estates when services are disrupted and helping coordinate the restoration of services. Organising and delivering estate events and resident engagement activities. Coordinating responses to customers by working closely with the Neighbourhood Response, Customer Service and Clarion Response teams. Supporting vulnerable residents, identifying their needs and ensuring appropriate support is provided. Working collaboratively with internal departments and external partners to resolve complex issues. Managing competing priorities while maintaining a high standard of customer service. ESSENTIAL REQUIREMENTS INCLUDE: An experienced Housing Officer with a strong understanding of housing management and tenancy services. You are likely to have experience in: Tenancy management and housing services. Neighbourhood management. Managing a varied housing caseload. Dealing with resident enquiries and complaints. Customer engagement and community-based housing services. Working collaboratively with different teams to resolve issues. Managing projects and taking ownership of cases from start to finish. You will be a confident communicator who can build positive relationships with residents and colleagues. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).

Facilities Officer Office based - Boston £20,462.79 (FTE £37,088.80) per year Part-time, Permanent role Do you have experience keeping buildings safe and running smoothly? As a Facilities Officer, you ll coordinate maintenance, contractors, compliance and building services, helping create a safe, functional environment for staff, visitors and service users. Salary: £20,462.79 (FTE £37,088.80) per year Contract: Permanent, part time Your week : 20 hours - Monday to Friday 08:30 to 12:30 Location: Office based - Boston five days per week You can read about our fantastic colleague benefits here - Amplius colleague benefits Snapshot of your role Manage the day-to-day running of the facility, ensuring it remains safe, functional and efficient. Coordinate maintenance, repairs and contractor works across areas including heating, plumbing, electrical and general building maintenance. Carry out regular Health & Safety inspections, report non-compliance and support compliance with relevant regulations and standards. Oversee security, cleaning, waste management and other building services, including access controls and emergency response arrangements. Support space planning and sustainability initiatives, including office layouts, resource allocation, waste reduction, energy efficiency and recycling. Maintain accurate records and reports, provide a professional service to staff and service users, and identify improvements to make facilities more efficient and cost effective. What you ll need to thrive in this role A minimum of four GCSEs or equivalent at grades A - C, alongside experience in facilities, building management or property maintenance. Strong knowledge of facility operations, maintenance practices, and regulatory requirements. Experience in facilities, building management, or property maintenance, preferably in a similar operational environment. Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple projects simultaneously. Proactive problem-solving skills, with the ability to identify issues early and implement practical solutions. Flexible and adaptable, able to respond to changing priorities or emergencies when required. Full UK driving licence and access to vehicle to facilitate occasional travel to other offices and team meetings. Important The right to work in the UK is an essential requirement. We do not provide sponsorship. Please read the attached Job Description before applying so you get the full scope of the role. Closing: 2nd November Interviews in Boston: TBC We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.

Connect2Luton are excited to recruit a Health & Safety Officer - Housing Asset Client on behalf of Luton Borough Council. Main purpose of position: To ensure that all operations managed and delivered by BTS (Client) are safe and in accordance with all relevant legislation. To identify, assess and advise on impending legislation to ensure that the business is fully prepared for any changing requirement before it becomes mandatory. You will be responsible to: To advise all BTS managers, employees, subcontractors and other delivery partners on their statutory obligations in respect of health & safety and to provide guidance on good practice To draw up BTS health & safety policies and procedures where required, and review existing systems as appropriate. To advise and assist in the application of an appropriate corporate structure for risk assessment To facilitate and monitor the latest regulations and update senior management with regards to all Health and Safety matters e.g. asbestos, legionella fire risk assessments in accordance with the Fire Safety Order for all relevant LC premises To Act as Principle Designer (CDM) to promote positive health and safety co-ordination between client, contractors, designers, subcontractors, other service providers and the employer using forums, team meetings, etc. To be aware of and exercise personal responsibilities under the Health and Safety at Work Act 1974 and CDM 2015 To provide and facilitate health & safety training for staff at induction and where identified need occurs, advising the Learning & Development function on further health & safety training needs To facilitate resources aimed at improving the health and wellbeing of staff Continue to maintain a professional knowledge of changes in legislation, advice and guidance through CPD and participation with relevant Health and Safety organisations and national professional bodies To report to the Housing Asset Manager on issues and implications arising from the points above. Prepare reports for the Housing Asset Manager and the BTS Senior management team, as requested Attend Council meetings, working groups, court hearings, etc, as appropriate Skills and Experience: At least 3 years post qualification experience in a similar post - providing health and safety advice Detailed knowledge and understanding of: Health & Safety at Work Act 1974, CDM 2015 and associated regulations and guidance Able to communicate effectively, both in writing and verbally, with a wide range of people Able to consult with, negotiate with and influence a range of people including customers, internal colleagues and external agencies such as HSE, Fire Service and Insurance Companies Able to represent the service Able to write clear and concise reports and maintain accurate manual and computerised records Able to effectively analyse issues and develop appropriate solutions i.e. sensible H&S implementation Able to use MS Office products including Word, Excel, employee databases NEBOSH Diploma or equivalent qualification in health and safety Corporate member of IOSH Able to attend meetings and undertake work, inside and outside the Borough and outside of normal office hours, including weekends and in response to emergencies About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

BDS are currently recruiting for a Community Safety Officer to work in the Manchester/ Stockport area to play a key role in helping residents feel safe in their homes and communities. The main focus of the role is to deliver a high-quality, customer-focused community safety service, responding promptly and professionally to ASB and community safety enquiries from residents. You will help prevent homelessness, protect vulnerable residents, tackle community safety issues and create safer, more thriving places to live. Main duties include but are not limited too; Manage a caseload of ASB cases Ensure tenancy sustainability, using ASB tools Provide swift and appropriate responses to serious incidents Use a range of strategies to address ASB Prepare high-quality legal documentation This is an onsite role with some limited hybrid options You will need to be a driver with access to a vehicle Temp ongoing to start ASAP with potential to go perm for the right person Monday- Friday 9am- 5pm Pay rate; Up to £29 per hour via umbrella Apply now for immediate consideration!

Do you thrive on tackling complex challenges and making a real difference for customers? We're looking for a proactive and solution-focused Complex Case Officer to take ownership of some of MSV's most challenging property cases, coordinating services, managing risks and driving cases through to successful resolution. Working across Property Care, Neighbourhoods, Compliance, Complaints and external partners, you'll lead a joined-up approach to cases involving customer vulnerability, disrepair, damp and mould, access issues, safeguarding concerns, legal action and other complex circumstances. You'll be the key point of contact for customers, ensuring they receive a consistent, supportive and customer-focused service while helping MSV meet its regulatory and landlord responsibilities. This is an exciting opportunity for someone who enjoys problem-solving, building relationships and delivering positive outcomes in a fast-paced and rewarding environment. What will our Complex Case Management Officer s do; Take ownership of a diverse caseload of complex property cases, coordinating investigations, action plans and multi-agency responses to achieve sustainable outcomes. Act as the primary point of contact for customers, delivering clear communication, managing expectations and providing support throughout the resolution process. Work closely with Property Care, Compliance, Neighbourhoods, Independent Living and external partners to deliver joined-up solutions for complex housing and property-related issues. Identify and manage risks relating to customer vulnerability, safeguarding, health and safety, compliance and organisational reputation, escalating concerns where required. Champion continuous improvement by identifying trends, sharing learning and helping to enhance customer experience, case management practices and regulatory compliance. What we are looking for; Proven experience managing complex customer cases, investigating issues, overcoming barriers and delivering positive outcomes in challenging situations. Excellent case management, organisational and communication skills, with the ability to manage competing priorities, influence stakeholders and build strong working relationships. Strong analytical, problem-solving and decision-making abilities, with confidence in assessing risk and handling difficult conversations professionally. Experience working collaboratively across services and partner organisations, ideally supporting vulnerable customers and coordinating multi-agency responses. A relevant professional qualification (or equivalent experience) and commitment to continuous professional development. Experience within social housing, housing condition casework, safeguarding, complaints investigations, Awaab's Law or regulatory compliance would be an advantage. Full driving licence and willing to travel across the Northwest. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Gareth Eadsforth, Managing Director of Property Care on (phone number removed). Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

Customer Liaison Officer Location: London (with Travel across MTVH regions as required) Salary: £37,732 £39,717 per annum Reporting to: Customer Liaison Lead Contract: Full Time Make a Difference Where It Matters Most At MTVH, the safety of our customers is our number one priority. We are looking for a passionate and customer-focused Customer Liaison Officer to join our Building Safety team and play a key role in delivering building safety programmes that protect our residents and communities. This is an exciting opportunity to join a newly established team where you will act as the voice of the customer, ensuring residents are informed, supported and engaged throughout intrusive surveys, interim safety measures and remedial works programmes. You'll help shape how we communicate with customers while delivering an exceptional customer experience. What You'll Be Doing As a Customer Liaison Officer, you will: Lead communications with residents regarding building safety surveys and remedial works programmes. Act as the key point of contact between customers, Customer Services, surveyors and other internal teams. Manage customer enquiries, complaints and concerns, ensuring issues are resolved promptly and effectively. Produce regular customer communications and site updates. Support project teams in securing access to residents' homes to facilitate essential works. Build an understanding of residents' individual needs and vulnerabilities to deliver tailored support. Coordinate responses to enquiries from MPs and Councillors. Track, monitor and report on customer communications and customer satisfaction. Support continuous improvement initiatives to enhance the customer experience and service delivery. What We're Looking For We're seeking someone who is passionate about customer service and can build trust and confidence with residents during potentially challenging projects. You will have: Experience delivering exceptional customer service. Strong communication and presentation skills. Experience managing customer enquiries and complaints. Excellent organisational and prioritisation skills. Strong attention to detail and administration skills. Good understanding of tenancy, leasehold management and the Section 20 consultation process. Confidence working collaboratively with a wide range of stakeholders. Strong IT skills, including Microsoft Office applications. A proactive approach to problem solving and continuous improvement. Living Our MTVH Values At MTVH, our values guide everything we do: Care You put residents first, showing empathy, respect and understanding, particularly when supporting vulnerable customers. Dare You are confident making decisions, solving problems and challenging the status quo to improve services and customer outcomes. Collaborate You work effectively with colleagues, contractors, surveyors and stakeholders to achieve shared goals and deliver an excellent customer experience. Own You take responsibility for your work, follow through on commitments and ensure customer enquiries and complaints are resolved successfully Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the East Midlands and the East of England. Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable. MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives. In line with the MTVH 2030 strategy ? Your Home, Your Service, Your Future ? diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging. These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day. We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. Phone: (phone number removed) Email: (url removed)

Technical Support Officer Harlow District Council Mead Park Full time 37.5 Hours per week 12 Month Contract £116.96 PAYE per day Role Reporting to the Lead Employee Relations (ER) Manager, you will provide expert advice and support to managers and employees across all aspects of employee relations casework, including complex cases, within a shared services environment. You will work closely with the Lead ER Manager, Strategic People Business Partners, Talent Acquisition Business Partners, and Learning & Culture Partners to ensure the delivery of an effective, consistent, and collaborative People service across the organisation. Duties Dealing with Asset Management providing support to tenants, internal and external colleagues. Helping coordinate stock condition surveys/Energy Performance Surveys Dealing with enquiries and providing a written/oral response as required Undertaking general administration e.g. minute taking, preparing reports, supporting housing analysts, and detailed record keeping. Help with user training and facilitate access to databases Dealing with tenants/leaseholders daily Essential Experience Applicants should have a background in housing administration and providing technical support to Housing asset management and compliance teams. Understand the relationship between capital and revenue budgets within a repairs and capital investment environment. Knowledge of Health and Safety relating to technical issues within housing repairs. To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

4Recruitment Services are seeking to recruit an exeperienced Lettings Officer for our client based in Wembley. JOB PURPOSE: To co-ordinate the process of letting all void properties from receipt of notification of tenancy termination to sign up of new tenancy. To maximise rental income by ensuring that targets for re-letting empty homes are met. Provide a proactive, professional service for voids and lettings. Aiming to be one step ahead of the process at all times, pre-empting queries with timely updates either through system records or direct communications. DUTIES AND RESPONSIBILITIES INCLUDE: To arrange a carry out all viewings and sign ups with customers. To provide an efficient administrative function, including compiling and logging data, and responding to customers enquiries and complaints and assisting the Voids Team to deliver an excellent service across all areas. To deliver a customer focused letting service associated with letting a range of tenure types. Be the first point of contact for all queries that may arise within the team, ensuring information and responses are turned around in a timely manner and in accordance with procedures, standards and targets for performance and customer satisfaction. Manage all documentation and preparations required for viewings, sign ups and property receipt and handover. Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer. Aim to promote self-sufficiency in our services while offering support to those that need extra help. Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer, which meet or exceed customers expectations. Liaise with customers and internal stakeholders to facilitate a seamless end-to-end lettings process. Provide all customers with a clear and consistent level of information to facilitate a clear understanding of obligations when ending a tenancy, signing new tenancy agreements, enforce tenancy agreement terms, and recharge with outgoing tenants. Improve the collection of people and property related data including photographs throughout lettings process and enter it into relevant systems. Offer proactive resolution of customers complaints and members enquiries regarding the service ensuring all issues are remedied and a formal response is provided concluding the case within the legislative framework. Coordinate bookings and appointments to ensure smooth progression of voids works in multi-agency setting. Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams. To input void and maintenance specifications received from surveyors/contractors and other sections of the Council. Liaising with contractors and clients at local level, attending and minuting meetings as and when required. Be responsible for identifying properties or types of properties which are becoming hard to let and discuss innovation as to ensure properties continue to be let meeting needs of customers. ESSENTIAL REQUIREMENTS INCLUDE: Experience of social housing, voids, lettings, tenancy management or property services would be highly desirable. Experience of working in a customer-focused administrative or housing environment. Excellent organisational and time-management skills. The ability to manage a high volume of work and meet deadlines and performance The ability to build effective working relationships with internal and external stakeholders. Experience of coordinating contractors, appointments, works or services would be advantageous. Good IT and data-management skills, with the ability to use relevant systems and maintain accurate records. Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)