We're recruiting an experienced Housing Officer to join a housing services team, delivering a high-quality, customer-focused estate management service. This role offers the opportunity to manage a defined patch of approximately 400 properties, supporting tenants and leaseholders across tenancy management, arrears recovery, estate inspections and tenancy sustainment. You'll play a key role in ensuring estates are well managed, residents are supported, and services are delivered to a consistently high standard. The Role Manage a patch of approximately 400 properties, delivering a comprehensive housing and estate management service. Carry out tenancy management, including sign-ups, tenancy audits, mutual exchanges, succession, assignment and tenancy enforcement. Lead on arrears recovery for your patch, including proactive contact with residents, home visits, and enforcement action where required. Undertake regular estate inspections and property visits to ensure standards are maintained and issues are addressed promptly. Complete tenancy audits to ensure compliance with tenancy conditions and identify any breaches or support needs. Manage and respond to anti-social behaviour cases and breaches of tenancy conditions, using proportionate and timely enforcement action. Report repairs and work closely with repairs teams and external contractors to ensure works are completed within agreed timescales. Monitor estate standards including communal areas, grounds maintenance, parking and abandoned vehicles, escalating issues where required. Take ownership of service-related complaints and enquiries, ensuring prompt, professional responses within agreed timescales. Liaise with statutory, voluntary and external agencies to support residents with complex needs and promote tenancy sustainment. Maintain accurate written and electronic records across housing management systems and Microsoft Office. Work collaboratively with colleagues and provide cover within the housing management team as required. Keep up to date with housing legislation, welfare reform and landlord and tenant law. Key Requirements Substantial experience working within a housing management or social housing environment. Proven experience managing a patch-based caseload, ideally of a similar size. Strong experience in arrears recovery, tenancy enforcement and estate management. Experience carrying out estate inspections and tenancy audits. Ability to manage anti-social behaviour cases and tenancy breaches. Strong organisational skills with the ability to manage a varied workload and competing priorities. Excellent written and verbal communication skills, with a professional and empathetic approach. Confident using housing management systems and standard IT packages. Ability to work independently, apply professional judgement and maintain accurate records. Educated to GCSE level (or equivalent) in English and Maths. Full UK driving licence and willingness to work flexibly, including occasional out-of-hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Estate Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
19/01/2026
Contract
We're recruiting an experienced Housing Officer to join a housing services team, delivering a high-quality, customer-focused estate management service. This role offers the opportunity to manage a defined patch of approximately 400 properties, supporting tenants and leaseholders across tenancy management, arrears recovery, estate inspections and tenancy sustainment. You'll play a key role in ensuring estates are well managed, residents are supported, and services are delivered to a consistently high standard. The Role Manage a patch of approximately 400 properties, delivering a comprehensive housing and estate management service. Carry out tenancy management, including sign-ups, tenancy audits, mutual exchanges, succession, assignment and tenancy enforcement. Lead on arrears recovery for your patch, including proactive contact with residents, home visits, and enforcement action where required. Undertake regular estate inspections and property visits to ensure standards are maintained and issues are addressed promptly. Complete tenancy audits to ensure compliance with tenancy conditions and identify any breaches or support needs. Manage and respond to anti-social behaviour cases and breaches of tenancy conditions, using proportionate and timely enforcement action. Report repairs and work closely with repairs teams and external contractors to ensure works are completed within agreed timescales. Monitor estate standards including communal areas, grounds maintenance, parking and abandoned vehicles, escalating issues where required. Take ownership of service-related complaints and enquiries, ensuring prompt, professional responses within agreed timescales. Liaise with statutory, voluntary and external agencies to support residents with complex needs and promote tenancy sustainment. Maintain accurate written and electronic records across housing management systems and Microsoft Office. Work collaboratively with colleagues and provide cover within the housing management team as required. Keep up to date with housing legislation, welfare reform and landlord and tenant law. Key Requirements Substantial experience working within a housing management or social housing environment. Proven experience managing a patch-based caseload, ideally of a similar size. Strong experience in arrears recovery, tenancy enforcement and estate management. Experience carrying out estate inspections and tenancy audits. Ability to manage anti-social behaviour cases and tenancy breaches. Strong organisational skills with the ability to manage a varied workload and competing priorities. Excellent written and verbal communication skills, with a professional and empathetic approach. Confident using housing management systems and standard IT packages. Ability to work independently, apply professional judgement and maintain accurate records. Educated to GCSE level (or equivalent) in English and Maths. Full UK driving licence and willingness to work flexibly, including occasional out-of-hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Estate Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Service Care Solutions - Construction
St. Albans, Hertfordshire
Damp & Mould Surveyor - Local Authority Housing £31 PAYE / £38 UmbrellaFull-timeTemporary Ongoing Contract Hertfordshire We are working with a local authority housing provider to recruit an experienced Damp & Mould / Disrepair Surveyor to support their HRA housing stock , delivering a responsive, tenant-focused service in line with Awaab's Law .This role sits firmly within responsive repairs and tenancy management , rather than asset management or capital projects, and will involve regular site visits, tenant engagement, inspections, and close liaison with contractors, housing management, and legal teams.Responsibilities Undertake damp and mould surveys across HRA housing stock and complete detailed reports in line with Awaab's Law , issuing copies to tenants as required Issue, monitor, and manage remedial works through to completion for all damp and mould cases Carry out post-inspections within statutory timeframes to confirm issues have been fully resolved Where issues persist, undertake further surveys to identify additional required works Complete disrepair inspections , including pre-start meetings and post-inspections, ensuring works are delivered in line with SCOTT schedules Provide timely updates to legal representatives throughout all stages of disrepair works to ensure litigation compliance Inspect and manage larger responsive repair works, including: Specifying required works Issuing instructions to partnering contractors Monitoring progress and undertaking post-inspections Communicating updates clearly to residents Identify and report HHSRS failings , ensuring corrective actions are completed by relevant contractors or partners Work closely with Housing Management teams to support tenant sustainability, ensuring appropriate support is offered-particularly in relation to damp, mould, and Awaab's Law compliance Requirements Proven experience within a responsive repairs or neighbourhood housing role Experience of establishing, improving, and working within property and lease management processes Professional qualification experience within a property-related role (general practice or corporate property) Extensive experience of landlord and tenant matters Strong report-writing skills, with experience producing reports for: Senior management Committees Legal teams and wider stakeholders Confident communicator, comfortable liaising with tenants, contractors, housing officers, and legal representatives Organised and methodical, with the ability to manage multiple cases and statutory deadlines effectively Able to work onsite and across neighbourhoods - this is not a remote role Important role context This is a responsive repairs-focused position The role is neighbourhood and tenancy based It is not asset management or project-led Regular site presence and tenant interaction are essential Contact For further details or to apply, please contact: James Glover Service Care Solutions.uk
19/01/2026
Seasonal
Damp & Mould Surveyor - Local Authority Housing £31 PAYE / £38 UmbrellaFull-timeTemporary Ongoing Contract Hertfordshire We are working with a local authority housing provider to recruit an experienced Damp & Mould / Disrepair Surveyor to support their HRA housing stock , delivering a responsive, tenant-focused service in line with Awaab's Law .This role sits firmly within responsive repairs and tenancy management , rather than asset management or capital projects, and will involve regular site visits, tenant engagement, inspections, and close liaison with contractors, housing management, and legal teams.Responsibilities Undertake damp and mould surveys across HRA housing stock and complete detailed reports in line with Awaab's Law , issuing copies to tenants as required Issue, monitor, and manage remedial works through to completion for all damp and mould cases Carry out post-inspections within statutory timeframes to confirm issues have been fully resolved Where issues persist, undertake further surveys to identify additional required works Complete disrepair inspections , including pre-start meetings and post-inspections, ensuring works are delivered in line with SCOTT schedules Provide timely updates to legal representatives throughout all stages of disrepair works to ensure litigation compliance Inspect and manage larger responsive repair works, including: Specifying required works Issuing instructions to partnering contractors Monitoring progress and undertaking post-inspections Communicating updates clearly to residents Identify and report HHSRS failings , ensuring corrective actions are completed by relevant contractors or partners Work closely with Housing Management teams to support tenant sustainability, ensuring appropriate support is offered-particularly in relation to damp, mould, and Awaab's Law compliance Requirements Proven experience within a responsive repairs or neighbourhood housing role Experience of establishing, improving, and working within property and lease management processes Professional qualification experience within a property-related role (general practice or corporate property) Extensive experience of landlord and tenant matters Strong report-writing skills, with experience producing reports for: Senior management Committees Legal teams and wider stakeholders Confident communicator, comfortable liaising with tenants, contractors, housing officers, and legal representatives Organised and methodical, with the ability to manage multiple cases and statutory deadlines effectively Able to work onsite and across neighbourhoods - this is not a remote role Important role context This is a responsive repairs-focused position The role is neighbourhood and tenancy based It is not asset management or project-led Regular site presence and tenant interaction are essential Contact For further details or to apply, please contact: James Glover Service Care Solutions.uk
We're recruiting an experienced Housing Officer to join a local authority housing service delivering a high-quality, customer-focused housing management service across a diverse borough. This role offers the opportunity to manage a patch-based caseload, supporting council tenants and leaseholders across tenancy management, rent enforcement, anti-social behaviour, estate management and customer engagement. You'll work as part of a multi-disciplinary housing team, helping to maintain standards across the council's housing stock while supporting residents to sustain their tenancies. The Role Deliver a comprehensive housing management service to council tenants and leaseholders across a defined patch. Act as a key point of contact for residents, responding to enquiries in person, in writing and by telephone within corporate timescales. Manage tenancy and leasehold issues including tenancy sign-ups, mutual exchanges, succession, assignments, transfers and right to buy enquiries. Implement rent arrears recovery procedures, including liaison with Legal Services and attendance at court hearings and evictions where required. Manage and respond to complaints and anti-social behaviour cases, using a professional and proportionate approach, including prevention, mediation and enforcement action. Capture, prioritise and initiate action on tenancy management issues, working with internal teams and external partners to resolve issues effectively. Monitor estate services including caretaking, grounds maintenance, refuse collection, cleaning, repairs and parking enforcement, escalating concerns where standards are not met. Manage empty properties, including coordinating repairs, arranging viewings and completing tenancy sign-ups to minimise void loss. Provide comprehensive advice to tenants and leaseholders on housing services, tenancy conditions and council policies. Work closely with tenants' and residents' associations and attend meetings, including occasional out-of-hours meetings where required. Carry out home visits and estate inspections to assess issues, support residents and ensure tenancy compliance. Maintain accurate and up-to-date records across housing management and rent systems in line with information governance requirements. Work collaboratively with rent, ASB and specialist housing teams to deliver joined-up housing services. Key Requirements Experience delivering housing management services within a local authority or social housing environment. Strong understanding of housing management, tenancy enforcement and estate-based service delivery. Knowledge of housing and related public sector legislation and policy frameworks. Experience managing rent arrears, anti-social behaviour and tenancy breaches. Awareness of welfare benefits and the impact on rent sustainability. Experience working in a pressured, customer-facing environment with vulnerable residents. Ability to manage a varied caseload, prioritise workload and meet deadlines. Strong written and verbal communication skills, including professional letter writing and resident engagement. Confident using housing management systems and standard IT packages (Word, Excel, email). Understanding of diversity, equalities and the needs of minority communities. Willingness and ability to carry out home visits, estate inspections and work occasional out-of-hours as required. Full UK Driving License and access to a car What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Housing Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in the housing recruitment market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
19/01/2026
Contract
We're recruiting an experienced Housing Officer to join a local authority housing service delivering a high-quality, customer-focused housing management service across a diverse borough. This role offers the opportunity to manage a patch-based caseload, supporting council tenants and leaseholders across tenancy management, rent enforcement, anti-social behaviour, estate management and customer engagement. You'll work as part of a multi-disciplinary housing team, helping to maintain standards across the council's housing stock while supporting residents to sustain their tenancies. The Role Deliver a comprehensive housing management service to council tenants and leaseholders across a defined patch. Act as a key point of contact for residents, responding to enquiries in person, in writing and by telephone within corporate timescales. Manage tenancy and leasehold issues including tenancy sign-ups, mutual exchanges, succession, assignments, transfers and right to buy enquiries. Implement rent arrears recovery procedures, including liaison with Legal Services and attendance at court hearings and evictions where required. Manage and respond to complaints and anti-social behaviour cases, using a professional and proportionate approach, including prevention, mediation and enforcement action. Capture, prioritise and initiate action on tenancy management issues, working with internal teams and external partners to resolve issues effectively. Monitor estate services including caretaking, grounds maintenance, refuse collection, cleaning, repairs and parking enforcement, escalating concerns where standards are not met. Manage empty properties, including coordinating repairs, arranging viewings and completing tenancy sign-ups to minimise void loss. Provide comprehensive advice to tenants and leaseholders on housing services, tenancy conditions and council policies. Work closely with tenants' and residents' associations and attend meetings, including occasional out-of-hours meetings where required. Carry out home visits and estate inspections to assess issues, support residents and ensure tenancy compliance. Maintain accurate and up-to-date records across housing management and rent systems in line with information governance requirements. Work collaboratively with rent, ASB and specialist housing teams to deliver joined-up housing services. Key Requirements Experience delivering housing management services within a local authority or social housing environment. Strong understanding of housing management, tenancy enforcement and estate-based service delivery. Knowledge of housing and related public sector legislation and policy frameworks. Experience managing rent arrears, anti-social behaviour and tenancy breaches. Awareness of welfare benefits and the impact on rent sustainability. Experience working in a pressured, customer-facing environment with vulnerable residents. Ability to manage a varied caseload, prioritise workload and meet deadlines. Strong written and verbal communication skills, including professional letter writing and resident engagement. Confident using housing management systems and standard IT packages (Word, Excel, email). Understanding of diversity, equalities and the needs of minority communities. Willingness and ability to carry out home visits, estate inspections and work occasional out-of-hours as required. Full UK Driving License and access to a car What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Housing Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in the housing recruitment market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Shape the future of housing support real projects that deliver change for colleagues and tenants. Tenancy Services Advisor Location: Birmingham, B15 Salary: National Minimum Wage Hours: 35 hours per week Contract: Fixed Term internship, 12 Months Starting: 7th September 2026 About Midland Heart We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Tenancy Services Team where you'll gain hands-on experience of how housing management works in practice, from supporting tenants to tackling anti-social behaviour, safeguarding and tenancy sustainment. Your Role: You'll apply your academic knowledge to real-world challenges working alongside experienced Tenancy Services and Housing Management professionals, whilst gaining insight into how a career in the housing sector makes a direct difference to people's lives and communities. You'll gain exposure to areas such as anti-social behaviour casework, safeguarding, tenancy sustainment and housing law. Your day to day will see you: Supporting tenancy services officers with case management and administrative tasks. Helping process tenancy change requests (e.g. mutual exchanges, assignments, successions). Assisting in monitoring and reviewing ASB or noise nuisance cases, including liaising with tenants. Accompanying officers on tenancy visits and inspections. Providing general support to the team with reports, records, and rota management. Taking part in project work, mentoring, and development activities as part of your internship. What we're looking for: Currently studying (or recently completed) a degree in Housing, Criminology, Social Policy, Law, Sociology, or a related discipline. Strong communication and organisational skills. A genuine interest in housing and delivering positive outcomes for tenants. Ability to handle sensitive issues with empathy and professionalism. Enthusiasm, openness to feedback, and a genuine desire to learn. Applications close on Sunday 15th February 2026. Assessment Centre Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th 27th March 2026. Final Interview Interview with the hiring manager to showcase your career ambitions. Start your journey- Start with Midland Heart in September 2026. Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form No agencies please
16/01/2026
Contract
Shape the future of housing support real projects that deliver change for colleagues and tenants. Tenancy Services Advisor Location: Birmingham, B15 Salary: National Minimum Wage Hours: 35 hours per week Contract: Fixed Term internship, 12 Months Starting: 7th September 2026 About Midland Heart We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Tenancy Services Team where you'll gain hands-on experience of how housing management works in practice, from supporting tenants to tackling anti-social behaviour, safeguarding and tenancy sustainment. Your Role: You'll apply your academic knowledge to real-world challenges working alongside experienced Tenancy Services and Housing Management professionals, whilst gaining insight into how a career in the housing sector makes a direct difference to people's lives and communities. You'll gain exposure to areas such as anti-social behaviour casework, safeguarding, tenancy sustainment and housing law. Your day to day will see you: Supporting tenancy services officers with case management and administrative tasks. Helping process tenancy change requests (e.g. mutual exchanges, assignments, successions). Assisting in monitoring and reviewing ASB or noise nuisance cases, including liaising with tenants. Accompanying officers on tenancy visits and inspections. Providing general support to the team with reports, records, and rota management. Taking part in project work, mentoring, and development activities as part of your internship. What we're looking for: Currently studying (or recently completed) a degree in Housing, Criminology, Social Policy, Law, Sociology, or a related discipline. Strong communication and organisational skills. A genuine interest in housing and delivering positive outcomes for tenants. Ability to handle sensitive issues with empathy and professionalism. Enthusiasm, openness to feedback, and a genuine desire to learn. Applications close on Sunday 15th February 2026. Assessment Centre Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th 27th March 2026. Final Interview Interview with the hiring manager to showcase your career ambitions. Start your journey- Start with Midland Heart in September 2026. Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form No agencies please
Income Manager Temporary 2-3 months + West Yorkshire / Hybrid 250 + Umbrella Per Day We are currently working on behalf of a social housing provider in West Yorkshire, for an Income Manager to join their management team on a temporary basis. Responsibilities of the Income Manager include: Providing a strategic review of the service and offering recommendations for improvement Managing a team of 2 Income Officers Leading the team to provide proactive and efficient income collection and economic inclusion support services to tenants. Preventing the accrual of rent arrears by ensuring proactive account management and assisting tenants to maximise their income, minimising tenancy failure and evictions. Ensuring the continuous development of the service (including debt and money management; employment and training advice; digital inclusion) to help tenants maximise their income Acting as the expert on welfare benefits, economic inclusion and arrears prevention to supporting the delivery of policy and strategy in these areas. This will include collecting and analysing relevant data. Essential criteria of the Income Manager: Previous experience within the supervision or management of income management teams Knowledge of Mobysoft or Voicescape would be advantageous To be considered for this exciting role, please contact Bethan Hall - Associate Director at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing BH 4884. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful.
15/01/2026
Contract
Income Manager Temporary 2-3 months + West Yorkshire / Hybrid 250 + Umbrella Per Day We are currently working on behalf of a social housing provider in West Yorkshire, for an Income Manager to join their management team on a temporary basis. Responsibilities of the Income Manager include: Providing a strategic review of the service and offering recommendations for improvement Managing a team of 2 Income Officers Leading the team to provide proactive and efficient income collection and economic inclusion support services to tenants. Preventing the accrual of rent arrears by ensuring proactive account management and assisting tenants to maximise their income, minimising tenancy failure and evictions. Ensuring the continuous development of the service (including debt and money management; employment and training advice; digital inclusion) to help tenants maximise their income Acting as the expert on welfare benefits, economic inclusion and arrears prevention to supporting the delivery of policy and strategy in these areas. This will include collecting and analysing relevant data. Essential criteria of the Income Manager: Previous experience within the supervision or management of income management teams Knowledge of Mobysoft or Voicescape would be advantageous To be considered for this exciting role, please contact Bethan Hall - Associate Director at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing BH 4884. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful.
Housing Partner (Housing Officer) A place to create moments that matter Salary: £37,412 per annum, pro rata (including car allowance) Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office Contract Type: Permanent Hours: 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
13/01/2026
Full time
Housing Partner (Housing Officer) A place to create moments that matter Salary: £37,412 per annum, pro rata (including car allowance) Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office Contract Type: Permanent Hours: 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
The Service Lead will oversee tenancy management within organisation, ensuring high-quality housing services are delivered. This permanent role is based in York and is an excellent opportunity to lead and manage housing services effectively. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Their values make them unique as an organisation. They show what they care about, help them make decisions and show how to behave. Built on trust Show they care Make a difference Description Operational Leadership: To work collaboratively with other service leads to ensure that services delivered to residents are high quality and meet their needs. Overseeing the management of all housing related policies, in line with local agreements, legislation and current regulations. Overseeing the delivery of management and enforcement of tenancy and lease agreements, ensuring that colleagues provide a balance between support and management of conditions. Oversee and manage housing duties, including tenancy sustainment and enforcement, transfers and mutual exchanges to maximise the effective use of JRHT's housing stock. To oversee the production of weekly, monthly and quarterly statistical information to ensure that objectives, KPI's and strategic objectives are being met. Carry out regular one to one meeting with colleagues to ensure that the correct level of support and training is available to help all colleagues meet their objectives. Resident Engagement: Review and evaluate to ensure that JRHT is providing information and advice to residents on housing matters, including rights and responsibilities, Section 20 notifications, services charge meetings. Creating processes that gives assurance that resident queries and concerns are being handled correctly and within current policy timescales, this includes complaints, the delivery and embedding of learning from complaints across the team. Ensuring that there are processes in place to identify individual resident's needs, ensuring that promotion of accessible services and support is available for all colleagues. Property Management: Conducting regular property inspections to identify any concerns with the property, the occupants, the condition of the living environment and any support concerns, such as poor cleaning of the property, hoarding, inability to maintain the property. Where appropriate to ensure that communal areas meet the required safety standards. Liaising with colleagues where access issues are identified, helping to gain access to properties where compliance checks are required. Monitoring property condition and initiating necessary support and help for residents where concerns are raised. Ensure audits are completed, where appropriate, to ensure that the team are identifying the correct concerns when completing walkabouts in their areas, including untidy gardens, fly tipping, etc. Team Leadership: Leading and supervising a team of Housing Officers, Leasehold Management Officer and Allocation Officer in different locations, delegating tasks, and providing ongoing coaching, support and performance management. Setting annual performance targets and objectives aligned to the delivery of the strategic objectives, ensuring effective monitoring and performance reporting is in place to ensure efficient and effective tenancy and lease management practices. Identifying training needs for the team and facilitating ongoing development opportunities. Policy and Compliance: Ensuring that knowledge and experience is kept up to date with new housing legislation and regulation, best practices across the sector and ensuring that briefing notes from key Government agencies are considered to ensure continuous improvement of the services. Ensuring that all policies and procedures are reviewed and kept up to date within their normal review timescales. Profile A successful Housing Manager should have: CIH Level 2 or 3 or willingness to work towards. Strong knowledge, experience and understanding of social housing legislation, tenancy and lease agreements, and relevant regulations. Excellent communication and interpersonal skills to effectively manage resident and colleague relationships and address complex issues. Proven experience in managing a portfolio of properties covering different tenures and resolving tenant concerns. Ability to work independently and as part of a team, prioritising tasks and meeting deadlines both individually and leading the team. Strong problem-solving skills and ability to make informed decisions in challenging situations. Proficiency in data analysis and reporting tools, ensuring that gaps are identified and action plans are put in place to ensure compliance. Extensive knowledge, experience and understanding of all aspects of tenancy and lease sustainment, management and enforcement methods, including court processes. Experience of working with applicants and residents to ensure the best use of JRHT's stock and ensuring that we house those in greatest need. Overview and understanding of Tenant Satisfaction Measures and Consumer Standards and the requirements within them. Job Offer Competitive salary of 45,000 per annum. Opportunities to make a meaningful impact on housing services. Supportive organisational culture focused on community well-being. Potential for professional growth and development. If you are passionate about all of the above we encourage you to apply for this rewarding role with Joseph Rowntree Housing Trust.
13/01/2026
Full time
The Service Lead will oversee tenancy management within organisation, ensuring high-quality housing services are delivered. This permanent role is based in York and is an excellent opportunity to lead and manage housing services effectively. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Their values make them unique as an organisation. They show what they care about, help them make decisions and show how to behave. Built on trust Show they care Make a difference Description Operational Leadership: To work collaboratively with other service leads to ensure that services delivered to residents are high quality and meet their needs. Overseeing the management of all housing related policies, in line with local agreements, legislation and current regulations. Overseeing the delivery of management and enforcement of tenancy and lease agreements, ensuring that colleagues provide a balance between support and management of conditions. Oversee and manage housing duties, including tenancy sustainment and enforcement, transfers and mutual exchanges to maximise the effective use of JRHT's housing stock. To oversee the production of weekly, monthly and quarterly statistical information to ensure that objectives, KPI's and strategic objectives are being met. Carry out regular one to one meeting with colleagues to ensure that the correct level of support and training is available to help all colleagues meet their objectives. Resident Engagement: Review and evaluate to ensure that JRHT is providing information and advice to residents on housing matters, including rights and responsibilities, Section 20 notifications, services charge meetings. Creating processes that gives assurance that resident queries and concerns are being handled correctly and within current policy timescales, this includes complaints, the delivery and embedding of learning from complaints across the team. Ensuring that there are processes in place to identify individual resident's needs, ensuring that promotion of accessible services and support is available for all colleagues. Property Management: Conducting regular property inspections to identify any concerns with the property, the occupants, the condition of the living environment and any support concerns, such as poor cleaning of the property, hoarding, inability to maintain the property. Where appropriate to ensure that communal areas meet the required safety standards. Liaising with colleagues where access issues are identified, helping to gain access to properties where compliance checks are required. Monitoring property condition and initiating necessary support and help for residents where concerns are raised. Ensure audits are completed, where appropriate, to ensure that the team are identifying the correct concerns when completing walkabouts in their areas, including untidy gardens, fly tipping, etc. Team Leadership: Leading and supervising a team of Housing Officers, Leasehold Management Officer and Allocation Officer in different locations, delegating tasks, and providing ongoing coaching, support and performance management. Setting annual performance targets and objectives aligned to the delivery of the strategic objectives, ensuring effective monitoring and performance reporting is in place to ensure efficient and effective tenancy and lease management practices. Identifying training needs for the team and facilitating ongoing development opportunities. Policy and Compliance: Ensuring that knowledge and experience is kept up to date with new housing legislation and regulation, best practices across the sector and ensuring that briefing notes from key Government agencies are considered to ensure continuous improvement of the services. Ensuring that all policies and procedures are reviewed and kept up to date within their normal review timescales. Profile A successful Housing Manager should have: CIH Level 2 or 3 or willingness to work towards. Strong knowledge, experience and understanding of social housing legislation, tenancy and lease agreements, and relevant regulations. Excellent communication and interpersonal skills to effectively manage resident and colleague relationships and address complex issues. Proven experience in managing a portfolio of properties covering different tenures and resolving tenant concerns. Ability to work independently and as part of a team, prioritising tasks and meeting deadlines both individually and leading the team. Strong problem-solving skills and ability to make informed decisions in challenging situations. Proficiency in data analysis and reporting tools, ensuring that gaps are identified and action plans are put in place to ensure compliance. Extensive knowledge, experience and understanding of all aspects of tenancy and lease sustainment, management and enforcement methods, including court processes. Experience of working with applicants and residents to ensure the best use of JRHT's stock and ensuring that we house those in greatest need. Overview and understanding of Tenant Satisfaction Measures and Consumer Standards and the requirements within them. Job Offer Competitive salary of 45,000 per annum. Opportunities to make a meaningful impact on housing services. Supportive organisational culture focused on community well-being. Potential for professional growth and development. If you are passionate about all of the above we encourage you to apply for this rewarding role with Joseph Rowntree Housing Trust.
Positive Employment is currently recruiting for a Head Of Commercial Property for our client a government organisation in Kensington, London. The successful post holder will oversee the effective day to day management and continuous review of the commercial property portfolio to identify opportunities, develop and implement strategies that reduce cost, maximise returns and increase revenue, and optimise use, in accordance with the organisation's policies, asset strategy, plan and social investment strategy. Act as the point of expert advice on commercial property matters, develop and implement a long term strategic vision for the commercial property function, align it with the Council's wider objectives and ensure the portfolio remains competitive and profitable. Spearhead the identification and implementation of innovative commercial property strategies that align with the organisation's strategic objectives, overseeing the leverage of data analytics and market intelligence to inform strategic decisions and optimise portfolio performance. This role is a temporary contract initially for 3 months with the possibility to extend. This role is hybrid working with 3 days required in the office per week. Duties and Responsibilities Develop and implement the long term strategic vision for the Commercial Property function, aligning it with the overall department goals and the organisation's wider strategic objectives. Act as the primary point of expert advice on landlord and tenant and property management matters, providing strategic guidance to senior officers and Lead Members to influence decision making on the management of the portfolios. Manage the in depth analysis and monitoring of the commercial portfolio's performance against industry benchmarks, leveraging data analytics to identify high potential opportunities for the organisation to inform strategic decisions and optimise portfolio performance. Oversee the effective day to day management and continuous review of the commercial property portfolio to identify opportunities for improvement and growth. Develop and implement strategies to reduce costs, maximise income and optimise property use in accordance with the Council's policies, Asset Strategy and Social Investment Strategy. Oversee and manage all property transactions, negotiations and financial management for the organisation's commercial portfolio, ensuring they adhere to all relevant legislation and regulations and are in alignment with the organisation's objectives. Oversee the management of accurate property information databases for reporting on performance, including tenancy information and financial analysis, to provide valuable insights for decision making. Ensure value for money and high performance of the Commercial Portfolio through effective asset utilisation and robust performance reporting, leading to increased financial return. Oversee the development and implementation of strategic and operational improvements to the Commercial Portfolio to maximise rental income, enhance portfolio performance, and ensure efficient asset utilisation through rent reviews, lease renewals, licence renewals and all landlord and tenant transactions. Ensure the effective management of financial resources allocated to the commercial property portfolio, maximising returns while maintaining fiscal responsibility. Oversee the landlord and tenant services, including rent review, lease renewals as well as the provision of new lettings for the Operational Portfolio as well as the VCS (communities) portfolio. Personal Requirements A Member or Fellow of the Royal Institution of Chartered Surveyors (RICS) qualification (Commercial Property Practice or equivalent). Significant experience in senior leadership roles within Commercial Property Practice or Real Estate Management, with an ability to advise senior colleagues and provide strategic recommendations. Significant experience in commercial property practice and asset management and ability to ensure Value for Money and that the organisation will maximise the use of its Investment Assets. Extensive knowledge of Landlord & Tenant legislation and property valuation. Extensive experience in commercial property management including s18 valuations for negotiating schedules of dilapidation, adhering to RICS Valuations Standards or equivalent. Demonstrable experience in dealing with external consultants and working within a multidisciplinary project team. Ability to use a range of PC and mainframe IT applications as relevant to the work of the team. Working Hours 36 hrs / 9:00am - 17:00pm / Monday - Friday Pay £550.00 per day Please note this role is within the scope of IR35.
11/01/2026
Full time
Positive Employment is currently recruiting for a Head Of Commercial Property for our client a government organisation in Kensington, London. The successful post holder will oversee the effective day to day management and continuous review of the commercial property portfolio to identify opportunities, develop and implement strategies that reduce cost, maximise returns and increase revenue, and optimise use, in accordance with the organisation's policies, asset strategy, plan and social investment strategy. Act as the point of expert advice on commercial property matters, develop and implement a long term strategic vision for the commercial property function, align it with the Council's wider objectives and ensure the portfolio remains competitive and profitable. Spearhead the identification and implementation of innovative commercial property strategies that align with the organisation's strategic objectives, overseeing the leverage of data analytics and market intelligence to inform strategic decisions and optimise portfolio performance. This role is a temporary contract initially for 3 months with the possibility to extend. This role is hybrid working with 3 days required in the office per week. Duties and Responsibilities Develop and implement the long term strategic vision for the Commercial Property function, aligning it with the overall department goals and the organisation's wider strategic objectives. Act as the primary point of expert advice on landlord and tenant and property management matters, providing strategic guidance to senior officers and Lead Members to influence decision making on the management of the portfolios. Manage the in depth analysis and monitoring of the commercial portfolio's performance against industry benchmarks, leveraging data analytics to identify high potential opportunities for the organisation to inform strategic decisions and optimise portfolio performance. Oversee the effective day to day management and continuous review of the commercial property portfolio to identify opportunities for improvement and growth. Develop and implement strategies to reduce costs, maximise income and optimise property use in accordance with the Council's policies, Asset Strategy and Social Investment Strategy. Oversee and manage all property transactions, negotiations and financial management for the organisation's commercial portfolio, ensuring they adhere to all relevant legislation and regulations and are in alignment with the organisation's objectives. Oversee the management of accurate property information databases for reporting on performance, including tenancy information and financial analysis, to provide valuable insights for decision making. Ensure value for money and high performance of the Commercial Portfolio through effective asset utilisation and robust performance reporting, leading to increased financial return. Oversee the development and implementation of strategic and operational improvements to the Commercial Portfolio to maximise rental income, enhance portfolio performance, and ensure efficient asset utilisation through rent reviews, lease renewals, licence renewals and all landlord and tenant transactions. Ensure the effective management of financial resources allocated to the commercial property portfolio, maximising returns while maintaining fiscal responsibility. Oversee the landlord and tenant services, including rent review, lease renewals as well as the provision of new lettings for the Operational Portfolio as well as the VCS (communities) portfolio. Personal Requirements A Member or Fellow of the Royal Institution of Chartered Surveyors (RICS) qualification (Commercial Property Practice or equivalent). Significant experience in senior leadership roles within Commercial Property Practice or Real Estate Management, with an ability to advise senior colleagues and provide strategic recommendations. Significant experience in commercial property practice and asset management and ability to ensure Value for Money and that the organisation will maximise the use of its Investment Assets. Extensive knowledge of Landlord & Tenant legislation and property valuation. Extensive experience in commercial property management including s18 valuations for negotiating schedules of dilapidation, adhering to RICS Valuations Standards or equivalent. Demonstrable experience in dealing with external consultants and working within a multidisciplinary project team. Ability to use a range of PC and mainframe IT applications as relevant to the work of the team. Working Hours 36 hrs / 9:00am - 17:00pm / Monday - Friday Pay £550.00 per day Please note this role is within the scope of IR35.
We're recruiting an experienced and highly driven Housing Enforcement Manager to lead a specialist Private Sector Housing enforcement service within a local authority. This is an excellent opportunity for a senior enforcement professional with strong leadership experience, extensive regulatory knowledge, and a passion for improving housing standards in the private rented sector. You'll play a pivotal role in developing, directing and managing a complex Housing Enforcement Service, using a balanced approach of advice, licensing, intelligence-led interventions and robust enforcement action. The role is key to driving sustained improvements in landlord behaviour, tackling rogue landlords, and ensuring private sector housing is safe, compliant and fit for purpose. The Role Lead and manage a complex Housing Enforcement Service, ensuring effective use of advice, licensing, risk-based interventions and enforcement powers. Drive improvements in housing conditions across the private rented sector and influence positive, long-term behaviour change among landlords and agents. Manage and develop a multi-disciplinary enforcement team, ensuring high performance, effective supervision and consistent service delivery. Oversee all enforcement activity including civil penalties, prosecutions, rent repayment orders, works in default and management orders. Lead on the licensing and regulation of Houses in Multiple Occupation (HMOs), including compliance, monitoring and enforcement. Work collaboratively with Housing Options, Advice services and Social Lettings teams to support homelessness prevention and tenancy sustainment. Manage service budgets, income generation and cost recovery, ensuring value for money and financial sustainability. Develop, review and implement policies, procedures and service improvements in line with legislation and best practice. Provide specialist advice to senior officers, elected members and colleagues on housing enforcement, legislation and case law. Represent the council at local, regional and sub-regional forums, promoting partnership working and intelligence sharing. Respond to complaints, Member enquiries, FOI requests and MP correspondence relating to enforcement activity. Ensure compliance with safeguarding, health & safety, data protection and corporate governance requirements. Contribute to wider strategic initiatives aimed at improving housing standards and reducing reliance on temporary accommodation. Key Requirements Proven experience managing a complex Housing Enforcement or Private Sector Housing service within a local authority. HHSRS accreditation is essential. Extensive experience leading housing enforcement activity, including civil penalties, prosecutions and rent repayment orders. Strong working knowledge of housing, environmental health and enforcement legislation, including HMO licensing. Experience managing and developing high-performing teams in a regulatory or enforcement environment. Strong understanding of performance management, service planning and financial management. Experience working with elected members, senior stakeholders and partner organisations. Excellent communication, negotiation and report-writing skills. Ability to interpret complex legislation and provide clear professional advice. Qualified Environmental Health Officer or equivalent relevant professional qualification. Full UK driving licence or access to suitable transport. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Private Sector Housing and Enforcement professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
08/01/2026
Contract
We're recruiting an experienced and highly driven Housing Enforcement Manager to lead a specialist Private Sector Housing enforcement service within a local authority. This is an excellent opportunity for a senior enforcement professional with strong leadership experience, extensive regulatory knowledge, and a passion for improving housing standards in the private rented sector. You'll play a pivotal role in developing, directing and managing a complex Housing Enforcement Service, using a balanced approach of advice, licensing, intelligence-led interventions and robust enforcement action. The role is key to driving sustained improvements in landlord behaviour, tackling rogue landlords, and ensuring private sector housing is safe, compliant and fit for purpose. The Role Lead and manage a complex Housing Enforcement Service, ensuring effective use of advice, licensing, risk-based interventions and enforcement powers. Drive improvements in housing conditions across the private rented sector and influence positive, long-term behaviour change among landlords and agents. Manage and develop a multi-disciplinary enforcement team, ensuring high performance, effective supervision and consistent service delivery. Oversee all enforcement activity including civil penalties, prosecutions, rent repayment orders, works in default and management orders. Lead on the licensing and regulation of Houses in Multiple Occupation (HMOs), including compliance, monitoring and enforcement. Work collaboratively with Housing Options, Advice services and Social Lettings teams to support homelessness prevention and tenancy sustainment. Manage service budgets, income generation and cost recovery, ensuring value for money and financial sustainability. Develop, review and implement policies, procedures and service improvements in line with legislation and best practice. Provide specialist advice to senior officers, elected members and colleagues on housing enforcement, legislation and case law. Represent the council at local, regional and sub-regional forums, promoting partnership working and intelligence sharing. Respond to complaints, Member enquiries, FOI requests and MP correspondence relating to enforcement activity. Ensure compliance with safeguarding, health & safety, data protection and corporate governance requirements. Contribute to wider strategic initiatives aimed at improving housing standards and reducing reliance on temporary accommodation. Key Requirements Proven experience managing a complex Housing Enforcement or Private Sector Housing service within a local authority. HHSRS accreditation is essential. Extensive experience leading housing enforcement activity, including civil penalties, prosecutions and rent repayment orders. Strong working knowledge of housing, environmental health and enforcement legislation, including HMO licensing. Experience managing and developing high-performing teams in a regulatory or enforcement environment. Strong understanding of performance management, service planning and financial management. Experience working with elected members, senior stakeholders and partner organisations. Excellent communication, negotiation and report-writing skills. Ability to interpret complex legislation and provide clear professional advice. Qualified Environmental Health Officer or equivalent relevant professional qualification. Full UK driving licence or access to suitable transport. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Private Sector Housing and Enforcement professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Office Based - Weekly Paid Our client is in urgent need for up to 2 x Housing Officers to start immediately (once on boarding checks and DBS have been completed). The duties will include: To deliver a High Quality Housing Service to the needs of existing and future Tenants Have a reactive approach to all emergencies, ensuring full support to the Victim Have a reactive approach to all emergency repairs and attend site if required Work with Housing Manager to highlight and investigate potential Tenancy Fraud Provide Housing advice to Tenants covering areas such as Welfare Benefits, Claims, Housing Benefit, Pension Credit and Disability Allowances Communicate with Stakeholders, Support Workers, Agencies, Adult Social Services, Police and Internal colleagues and Management Help with general enquiries and Signpost to relevant department You will be: Housing experience is essential Resilient Have Strong Communication skills at all levels both Written and Oral Engaging with great Listening and Empathy skills A DBS check will be carried out and essential for this role To find out more please either call Jackie Carson on (phone number removed) to find out more or send your CV with a supporting letter as to why you feel you are the right person for the role to (url removed)
08/01/2026
Seasonal
Office Based - Weekly Paid Our client is in urgent need for up to 2 x Housing Officers to start immediately (once on boarding checks and DBS have been completed). The duties will include: To deliver a High Quality Housing Service to the needs of existing and future Tenants Have a reactive approach to all emergencies, ensuring full support to the Victim Have a reactive approach to all emergency repairs and attend site if required Work with Housing Manager to highlight and investigate potential Tenancy Fraud Provide Housing advice to Tenants covering areas such as Welfare Benefits, Claims, Housing Benefit, Pension Credit and Disability Allowances Communicate with Stakeholders, Support Workers, Agencies, Adult Social Services, Police and Internal colleagues and Management Help with general enquiries and Signpost to relevant department You will be: Housing experience is essential Resilient Have Strong Communication skills at all levels both Written and Oral Engaging with great Listening and Empathy skills A DBS check will be carried out and essential for this role To find out more please either call Jackie Carson on (phone number removed) to find out more or send your CV with a supporting letter as to why you feel you are the right person for the role to (url removed)
Voids Administrator Hourly Rate: 12.88 PAYE Location: LU5, Bedfordshire Job Type: Full-time temporary until the end of July 2026 We are seeking a Voids Administrator to provide high-quality administrative support within a Property Services team. This role is crucial in managing empty properties efficiently, ensuring they are returned to a safe, compliant, and lettable standard within target timescales. This helps to minimise rent loss and meet regulatory and service performance requirements. Day-to-day of the role: Administer the end-to-end voids process from tenancy end to re-let. Raise, update, and monitor repairs and void works orders using the housing management system. Liaise with surveyors, repairs teams, contractors, lettings, and housing officers to coordinate works and access. Maintain accurate and up-to-date records in line with audit and regulatory requirements. Track void turnaround times and highlight delays or risks to targets. Respond to enquiries from internal teams, contractors, and external partners. Ensure void properties meet social housing standards, policies, and procedures. Required Skills & Qualifications: Previous administrative experience, ideally within social housing or property services. Strong organisational skills with the ability to manage competing priorities. High level of accuracy and attention to detail. Confident using IT systems, including housing management and repairs systems. Excellent communication skills. Desirable: Experience working with voids, repairs, or asset management teams; knowledge of social housing voids processes, lettings, and compliance requirements; understanding of health & safety and property compliance in social housing. To apply for the Voids Administrator position, please submit your CV detailing your relevant experience.
06/01/2026
Seasonal
Voids Administrator Hourly Rate: 12.88 PAYE Location: LU5, Bedfordshire Job Type: Full-time temporary until the end of July 2026 We are seeking a Voids Administrator to provide high-quality administrative support within a Property Services team. This role is crucial in managing empty properties efficiently, ensuring they are returned to a safe, compliant, and lettable standard within target timescales. This helps to minimise rent loss and meet regulatory and service performance requirements. Day-to-day of the role: Administer the end-to-end voids process from tenancy end to re-let. Raise, update, and monitor repairs and void works orders using the housing management system. Liaise with surveyors, repairs teams, contractors, lettings, and housing officers to coordinate works and access. Maintain accurate and up-to-date records in line with audit and regulatory requirements. Track void turnaround times and highlight delays or risks to targets. Respond to enquiries from internal teams, contractors, and external partners. Ensure void properties meet social housing standards, policies, and procedures. Required Skills & Qualifications: Previous administrative experience, ideally within social housing or property services. Strong organisational skills with the ability to manage competing priorities. High level of accuracy and attention to detail. Confident using IT systems, including housing management and repairs systems. Excellent communication skills. Desirable: Experience working with voids, repairs, or asset management teams; knowledge of social housing voids processes, lettings, and compliance requirements; understanding of health & safety and property compliance in social housing. To apply for the Voids Administrator position, please submit your CV detailing your relevant experience.
Administrator / Data Entry Officer Location: Various Housing Estates in London Project starting at the start of 2026 running for 1 year on a temp basis 2 positions available 17.98 PAYE or 23.41 Umbrella per hour Job Type: Full-time 35 hours (Monday to Friday) We are seeking an Administrator / Data Entry Officer to support a dynamic team. This role involves managing data entry and administrative tasks related to tenancy visits and property inspections across various estates. Ideal candidates will have strong organizational skills, attention to detail, and experience in data management within a housing or local authority context. Day-to-day of the role: Manage and input data accurately into the housing management system from tenancy visits and inspections. Perform administrative tasks including filing, photocopying, handling correspondence, and maintaining procedural manuals. Support the Tenancy Visiting Officers by processing the data collected during visits and ensuring accurate record-keeping. Prepare and publish reports and dashboards for the management team, ensuring timely and effective communication of data insights. Assist in scheduling and coordinating tenancy visits and ensuring all logistical aspects are handled efficiently. Maintain high standards of data privacy and security, adhering to departmental and legal standards. Required Skills & Qualifications: Proven experience in an administrative or data entry role, preferably within a housing or local authority setting. Strong proficiency in using housing management systems, and other data entry software. Excellent organizational skills and the ability to handle multiple tasks simultaneously. Strong attention to detail and commitment to accurate data management. Good communication skills and the ability to work effectively in a team. How to apply: To apply for the Administrator / Data Entry Officer position, please submit your CV detailing your relevant experience.
06/01/2026
Seasonal
Administrator / Data Entry Officer Location: Various Housing Estates in London Project starting at the start of 2026 running for 1 year on a temp basis 2 positions available 17.98 PAYE or 23.41 Umbrella per hour Job Type: Full-time 35 hours (Monday to Friday) We are seeking an Administrator / Data Entry Officer to support a dynamic team. This role involves managing data entry and administrative tasks related to tenancy visits and property inspections across various estates. Ideal candidates will have strong organizational skills, attention to detail, and experience in data management within a housing or local authority context. Day-to-day of the role: Manage and input data accurately into the housing management system from tenancy visits and inspections. Perform administrative tasks including filing, photocopying, handling correspondence, and maintaining procedural manuals. Support the Tenancy Visiting Officers by processing the data collected during visits and ensuring accurate record-keeping. Prepare and publish reports and dashboards for the management team, ensuring timely and effective communication of data insights. Assist in scheduling and coordinating tenancy visits and ensuring all logistical aspects are handled efficiently. Maintain high standards of data privacy and security, adhering to departmental and legal standards. Required Skills & Qualifications: Proven experience in an administrative or data entry role, preferably within a housing or local authority setting. Strong proficiency in using housing management systems, and other data entry software. Excellent organizational skills and the ability to handle multiple tasks simultaneously. Strong attention to detail and commitment to accurate data management. Good communication skills and the ability to work effectively in a team. How to apply: To apply for the Administrator / Data Entry Officer position, please submit your CV detailing your relevant experience.
Tenancy Visiting Officer Location: Various Housing Estates in London Project starting at the start of 2026 running for 1 year on a temp basis 5 positions available 17.98 PAYE or 23.41 Umbrella per hour Job Type: Full-time 35 hours (including evenings and weekends) We are seeking Tenancy Visiting Officers for an exciting project within a Local Authority based environment. This role involves conducting tenancy visits and property inspections across various estates while carrying out tenancy surveys. This project is starting from 2026 and will be running for 1 year. Day-to-day of the role: Implement tenancy checks, visits, and investigations to minimise unauthorised occupation and tenancy fraud, providing tenants with information and advice on services and changes affecting them. Accurately record all case work and communications, ensuring data integrity and timely input. Deliver customer-focused service, aiming to resolve issues at the first point of contact and maintaining high standards of tenant interaction. Follow established procedures for tenancy visits, ensuring compliance with policies and equalities standards. Provide timely management information and recommendations to the Project Manager on tenancy conditions, welfare concerns, and compliance issues. Undertake visits, including early mornings, evenings, and weekends, assessing risks and adhering to health and safety guidelines for home. Required Skills & Qualifications: Experience in a role involving direct tenant interaction would be desirable but not essential, ideally within a local authority or housing context. Strong customer facing experience & customer service skills and the ability to work independently with minimal supervision. Knowledge of housing laws and tenancy agreements (training will be provided) Ability to work fully onsite face to face with tenants Multilingual abilities are advantageous but not essential. How to apply: To apply for the Tenancy Visiting Officer position, please submit your CV detailing your relevant experience
06/01/2026
Seasonal
Tenancy Visiting Officer Location: Various Housing Estates in London Project starting at the start of 2026 running for 1 year on a temp basis 5 positions available 17.98 PAYE or 23.41 Umbrella per hour Job Type: Full-time 35 hours (including evenings and weekends) We are seeking Tenancy Visiting Officers for an exciting project within a Local Authority based environment. This role involves conducting tenancy visits and property inspections across various estates while carrying out tenancy surveys. This project is starting from 2026 and will be running for 1 year. Day-to-day of the role: Implement tenancy checks, visits, and investigations to minimise unauthorised occupation and tenancy fraud, providing tenants with information and advice on services and changes affecting them. Accurately record all case work and communications, ensuring data integrity and timely input. Deliver customer-focused service, aiming to resolve issues at the first point of contact and maintaining high standards of tenant interaction. Follow established procedures for tenancy visits, ensuring compliance with policies and equalities standards. Provide timely management information and recommendations to the Project Manager on tenancy conditions, welfare concerns, and compliance issues. Undertake visits, including early mornings, evenings, and weekends, assessing risks and adhering to health and safety guidelines for home. Required Skills & Qualifications: Experience in a role involving direct tenant interaction would be desirable but not essential, ideally within a local authority or housing context. Strong customer facing experience & customer service skills and the ability to work independently with minimal supervision. Knowledge of housing laws and tenancy agreements (training will be provided) Ability to work fully onsite face to face with tenants Multilingual abilities are advantageous but not essential. How to apply: To apply for the Tenancy Visiting Officer position, please submit your CV detailing your relevant experience
Park Avenue a currently recruiting an interim Neighbourhood Officer to work with one of the largest Housing Associations in London and the South East. Reporting to the Area Manager you will be responsible for managing a patch in Hammersmith & Fulham, providing a comprehensive housing management service to tenants on your patch, ensuring a professional and high quality service at all times. Duties will include; Provide a first class housing and tenancy management service to tenants across your patch, resolving queries in an efficient and professional manner. Visiting tenants to ensure that they are adhering to the tenancy agreement. Managing low level ASB and nuisance queries, passing full cases to specialist ASB Officers. Working with the Rent Income department to ensure that any discrepancies in payment are dealt with. Managing voids process, including advertising of voids, assessing new applicants and arranging voids works. Liaise with repairs department to ensure all repairs are completed. This is a fantastic opportunity for a housing officer who is seeking a new challenge. The working pattern is hybrid. A car driver is not essential but you will be required to travel across your chosen patch in Hammersmith & Fulham. Office attendance of one day in Stratford (East London), the rest of week is agile. For further information please submit your CV in the strictest of confidence.
06/01/2026
Seasonal
Park Avenue a currently recruiting an interim Neighbourhood Officer to work with one of the largest Housing Associations in London and the South East. Reporting to the Area Manager you will be responsible for managing a patch in Hammersmith & Fulham, providing a comprehensive housing management service to tenants on your patch, ensuring a professional and high quality service at all times. Duties will include; Provide a first class housing and tenancy management service to tenants across your patch, resolving queries in an efficient and professional manner. Visiting tenants to ensure that they are adhering to the tenancy agreement. Managing low level ASB and nuisance queries, passing full cases to specialist ASB Officers. Working with the Rent Income department to ensure that any discrepancies in payment are dealt with. Managing voids process, including advertising of voids, assessing new applicants and arranging voids works. Liaise with repairs department to ensure all repairs are completed. This is a fantastic opportunity for a housing officer who is seeking a new challenge. The working pattern is hybrid. A car driver is not essential but you will be required to travel across your chosen patch in Hammersmith & Fulham. Office attendance of one day in Stratford (East London), the rest of week is agile. For further information please submit your CV in the strictest of confidence.
Tenancy Relation Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Job Responsibilities The role involves supporting the Team Manager in preventing or alleviating homelessness effectively and reducing the use of temporary accommodation by the Council. Key responsibilities include: Assessing, investigating, and verifying applications for the Housing Register under Part VI of the Housing Act 1996 and the Council s Allocations Scheme. Interviewing and verifying applicants making applications under Part VII of the Housing Act (1996). Determining the duty owed to households under the Homelessness Reduction Act (2017) and the Housing Act (1996). Ensuring the Council meets its statutory duties under the Homelessness Reduction Act 2017 and providing reliable data for the Council and the Department for Communities and Local Government. Supporting the Housing Solutions Leader in developing innovative solutions to prevent homelessness and reduce temporary accommodation use, with knowledge of relevant housing legislation. Providing rapid, effective responses to referrals and delivering a customer-friendly experience to resolve housing needs at first contact. Arranging and developing outreach surgeries and online platforms for public bodies and potential partners to deliver cross-cutting prevention work. Assessing customers' housing needs according to relevant housing legislation and ensuring compliance with safety and health standards. Handling enquiries, complaints, and correspondence from clients and their advocates, and preparing information for court cases. Liaising with customers, statutory organizations, advocates, and third-sector providers to find sustainable housing solutions for complex needs cases. Maintaining accurate service records to ensure compliance with reporting arrangements and providing management with performance information. Developing and maintaining positive relationships with clients, resident organizations, council officers, housing providers, and other stakeholders. Participating in relevant projects within and outside the section as appropriate. Person Specification Thorough understanding of Central London housing issues and access to social housing locally. Awareness of issues and initiatives facing local authority housing, and knowledge of relevant legislation. Experience in providing effective advice services to the public and implementing equality and diversity approaches. Proven experience of working in a team and effective record-keeping. Strong interpersonal skills, including active listening and advocacy. Excellent communication skills and the ability to write detailed technical letters and reports. Ability to gather information, interpret complex issues, and provide creative solutions. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
01/09/2025
Contract
Tenancy Relation Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Job Responsibilities The role involves supporting the Team Manager in preventing or alleviating homelessness effectively and reducing the use of temporary accommodation by the Council. Key responsibilities include: Assessing, investigating, and verifying applications for the Housing Register under Part VI of the Housing Act 1996 and the Council s Allocations Scheme. Interviewing and verifying applicants making applications under Part VII of the Housing Act (1996). Determining the duty owed to households under the Homelessness Reduction Act (2017) and the Housing Act (1996). Ensuring the Council meets its statutory duties under the Homelessness Reduction Act 2017 and providing reliable data for the Council and the Department for Communities and Local Government. Supporting the Housing Solutions Leader in developing innovative solutions to prevent homelessness and reduce temporary accommodation use, with knowledge of relevant housing legislation. Providing rapid, effective responses to referrals and delivering a customer-friendly experience to resolve housing needs at first contact. Arranging and developing outreach surgeries and online platforms for public bodies and potential partners to deliver cross-cutting prevention work. Assessing customers' housing needs according to relevant housing legislation and ensuring compliance with safety and health standards. Handling enquiries, complaints, and correspondence from clients and their advocates, and preparing information for court cases. Liaising with customers, statutory organizations, advocates, and third-sector providers to find sustainable housing solutions for complex needs cases. Maintaining accurate service records to ensure compliance with reporting arrangements and providing management with performance information. Developing and maintaining positive relationships with clients, resident organizations, council officers, housing providers, and other stakeholders. Participating in relevant projects within and outside the section as appropriate. Person Specification Thorough understanding of Central London housing issues and access to social housing locally. Awareness of issues and initiatives facing local authority housing, and knowledge of relevant legislation. Experience in providing effective advice services to the public and implementing equality and diversity approaches. Proven experience of working in a team and effective record-keeping. Strong interpersonal skills, including active listening and advocacy. Excellent communication skills and the ability to write detailed technical letters and reports. Ability to gather information, interpret complex issues, and provide creative solutions. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
An opportunity for Temporary Hybrid Lettings and Allocation Officers to join a Lettings Team based in Central London. The role will involve acting as the first point of contact for tenants and provide an excellent customer service to tenant whilst supporting tenants to maintain their tenancies. Working Full Time Hours 37.5 hours 3 Days in the Office and 2 Days at home Paying up to 210 per day via umbrella service for 6 Months,. Client Details A reputable and leading Housing Provider who have rapid growth in their teams and portfolio. Description The key responsibilities: To act as the first point of contact for tenants, escalating issues when needed. To carry out comprehensive affordability assessments by gathering financial information to complete assessment and calculate affordability of incoming residents. To be able to provide advice to residents about their eligibility for the property and also provide them with moving advice. To provide advice to residents about different tenancies and tenures and to emphasis their rights and responsibilities as stated in the tenancy agreement. Residents will also be required to provide a rent payment of at least a week in advance before the tenancy sign up. To ensure that residents are aware of our digital sign up process and that they utilise the resident portal. To prepare sign up documents, including tenancy agreements for residents ahead of the sign up. To carry out viewings and sign up of available properties. Support and advise tenants to ensure their tenancies are sustained. Profile The successful candidate will have: Previous experience in Lettings and Housing Management Good knowledge of the lettings process and allocations Identify support needs and safeguarding tenancies Tenancy sustainment. Job Offer There are several Lettings and Allocation Officer positions available - this is a 6-month minimum contract with the possibility to be extended. A competitive daily rate will be offered and an immediate start - one weeks notice start-date.
26/08/2025
Seasonal
An opportunity for Temporary Hybrid Lettings and Allocation Officers to join a Lettings Team based in Central London. The role will involve acting as the first point of contact for tenants and provide an excellent customer service to tenant whilst supporting tenants to maintain their tenancies. Working Full Time Hours 37.5 hours 3 Days in the Office and 2 Days at home Paying up to 210 per day via umbrella service for 6 Months,. Client Details A reputable and leading Housing Provider who have rapid growth in their teams and portfolio. Description The key responsibilities: To act as the first point of contact for tenants, escalating issues when needed. To carry out comprehensive affordability assessments by gathering financial information to complete assessment and calculate affordability of incoming residents. To be able to provide advice to residents about their eligibility for the property and also provide them with moving advice. To provide advice to residents about different tenancies and tenures and to emphasis their rights and responsibilities as stated in the tenancy agreement. Residents will also be required to provide a rent payment of at least a week in advance before the tenancy sign up. To ensure that residents are aware of our digital sign up process and that they utilise the resident portal. To prepare sign up documents, including tenancy agreements for residents ahead of the sign up. To carry out viewings and sign up of available properties. Support and advise tenants to ensure their tenancies are sustained. Profile The successful candidate will have: Previous experience in Lettings and Housing Management Good knowledge of the lettings process and allocations Identify support needs and safeguarding tenancies Tenancy sustainment. Job Offer There are several Lettings and Allocation Officer positions available - this is a 6-month minimum contract with the possibility to be extended. A competitive daily rate will be offered and an immediate start - one weeks notice start-date.
Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.
26/08/2025
Seasonal
Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.
ASB & Safeguarding Officer Are you an experienced ASB and safeguarding professional with a passion for community safety and tenant wellbeing? Adecco Housing is proud to be working with a reputable housing provider to recruit a permanent ASB & Safeguarding Officer. This is a rewarding opportunity to make a real difference to vulnerable residents and communities across some of London's most diverse neighbourhoods. As the ASB & Safeguarding Officer, you'll lead on the prevention, investigation, and resolution of complex anti-social behaviour and safeguarding cases . You'll be part of a proactive Housing & Communities team committed to creating safer, more supportive communities through direct resident engagement and multi-agency partnership working. Location: London (Hybrid - Office, Site & Home) Salary: 39,500 - 42,156 + benefits Hours: Full-time, 35 hours per week Key Responsibilities ASB Case Management Take the lead on complex ASB cases , managing them from initial report to resolution and use a range of enforcement tools, such as Civil Injunctions and Community Protection Notices . Work closely with residents and staff to resolve low-level disputes and nuisance issues through early intervention and maintain accurate, GDPR-compliant records using housing case management systems. Safeguarding & Vulnerability Act as a safeguarding lead , managing referrals and concerns involving adults and children at risk. Collaborate with housing officers to identify vulnerable tenants and support tenancy sustainment. Deliver safeguarding briefings or advice to front-line colleagues to promote best practice. Community Safety & Prevention Identify and monitor ASB hotspots across estates, contributing to long-term solutions like CCTV and target hardening. Build working relationships with police, youth workers, and outreach teams to improve safety outcomes. Support engagement events and forums to raise awareness around ASB reporting and safeguarding. Multi-agency Partnerships & Performance Work collaboratively with external partners including the police, health teams, local authorities, and victim support. Provide clear, timely reporting and case summaries for internal teams and external stakeholders and to contribute to continuous improvement by using feedback and performance data to enhance service delivery. What We're Looking For Experience: Background in managing ASB or tenancy enforcement within housing or related sectors. Experience working on safeguarding concerns involving vulnerable adults or children. Strong track record of partnership working with statutory and voluntary services. Skills: Excellent casework, risk assessment, and decision-making skills and well-organised and able to manage competing priorities under pressure. Confident communicator with the ability to handle difficult conversations and de-escalate conflict. IT-literate with experience in housing or case management systems. Personal Qualities: Committed to providing a safe, inclusive environment for all residents. Empathetic and fair, with a strong sense of integrity and professionalism. Proactive in improving services and responsive to tenant needs. Able to work flexibly, including occasional evenings or weekends. Requirements Enhanced DBS clearance (or willingness to obtain) Ability to travel across London for site visits At Adecco Housing , we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process. Don't miss out on this fantastic opportunity to join our team as a Anti Social Behaviour & Officer click 'Apply' now!
26/08/2025
Full time
ASB & Safeguarding Officer Are you an experienced ASB and safeguarding professional with a passion for community safety and tenant wellbeing? Adecco Housing is proud to be working with a reputable housing provider to recruit a permanent ASB & Safeguarding Officer. This is a rewarding opportunity to make a real difference to vulnerable residents and communities across some of London's most diverse neighbourhoods. As the ASB & Safeguarding Officer, you'll lead on the prevention, investigation, and resolution of complex anti-social behaviour and safeguarding cases . You'll be part of a proactive Housing & Communities team committed to creating safer, more supportive communities through direct resident engagement and multi-agency partnership working. Location: London (Hybrid - Office, Site & Home) Salary: 39,500 - 42,156 + benefits Hours: Full-time, 35 hours per week Key Responsibilities ASB Case Management Take the lead on complex ASB cases , managing them from initial report to resolution and use a range of enforcement tools, such as Civil Injunctions and Community Protection Notices . Work closely with residents and staff to resolve low-level disputes and nuisance issues through early intervention and maintain accurate, GDPR-compliant records using housing case management systems. Safeguarding & Vulnerability Act as a safeguarding lead , managing referrals and concerns involving adults and children at risk. Collaborate with housing officers to identify vulnerable tenants and support tenancy sustainment. Deliver safeguarding briefings or advice to front-line colleagues to promote best practice. Community Safety & Prevention Identify and monitor ASB hotspots across estates, contributing to long-term solutions like CCTV and target hardening. Build working relationships with police, youth workers, and outreach teams to improve safety outcomes. Support engagement events and forums to raise awareness around ASB reporting and safeguarding. Multi-agency Partnerships & Performance Work collaboratively with external partners including the police, health teams, local authorities, and victim support. Provide clear, timely reporting and case summaries for internal teams and external stakeholders and to contribute to continuous improvement by using feedback and performance data to enhance service delivery. What We're Looking For Experience: Background in managing ASB or tenancy enforcement within housing or related sectors. Experience working on safeguarding concerns involving vulnerable adults or children. Strong track record of partnership working with statutory and voluntary services. Skills: Excellent casework, risk assessment, and decision-making skills and well-organised and able to manage competing priorities under pressure. Confident communicator with the ability to handle difficult conversations and de-escalate conflict. IT-literate with experience in housing or case management systems. Personal Qualities: Committed to providing a safe, inclusive environment for all residents. Empathetic and fair, with a strong sense of integrity and professionalism. Proactive in improving services and responsive to tenant needs. Able to work flexibly, including occasional evenings or weekends. Requirements Enhanced DBS clearance (or willingness to obtain) Ability to travel across London for site visits At Adecco Housing , we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process. Don't miss out on this fantastic opportunity to join our team as a Anti Social Behaviour & Officer click 'Apply' now!
We are currently seeking three dynamic and proactive Housing Solutions Officers to join a forward-thinking Management Service team of a Local Authority. This role is pivotal in ensuring that the private rented sector meets the needs of residents by providing high-quality Temporary Accommodation (TA) and Private Rented Housing Services. With a portfolio of almost 4,000 homes, you'll be at the forefront of helping residents transition from temporary accommodation into sustainable private housing solutions. As a Housing Solutions Officer, you'll manage a diverse range of responsibilities, from addressing housing queries, complaints, and anti-social behaviour (ASB), to ensuring properties meet required standards and supporting tenants in finding long-term housing solutions. This is a fantastic opportunity for ambitious individuals with a passion for customer service and a commitment to improving housing outcomes for residents. Key Responsibilities Resident Support: Provide housing advice and solutions to households in temporary accommodation, addressing a range of issues including complaints, disrepair, and ASB. Property Management: Oversee the maintenance of temporary accommodation, ensuring it meets required standards, and coordinate repairs and inspections as needed. Tenancy Management: Handle all aspects of tenancy issues, including investigating complaints, managing tenancy-related disputes, and working in partnership with other services to resolve problems. Housing Solutions: Proactively assist residents in moving from temporary accommodation to private rented housing, offering tailored support and advice to ensure successful transitions. Partnership Collaboration: Work closely with internal teams and external partners to deliver a seamless service, ensuring that tenancy issues are addressed collaboratively and effectively. Communication & Reporting: Maintain accurate records of all interactions, updates, and outcomes, using strong written and verbal communication skills to keep all stakeholders informed. About You Experience: Proven experience in homelessness, housing management, or a working knowledge of housing law and homelessness legislation is essential. Skills: Excellent written and verbal communication skills, strong IT proficiency, and the ability to work both independently and as part of a team. Problem Solving: A proactive approach to finding creative and innovative solutions to local housing challenges, with a focus on delivering outstanding customer service. Flexibility: Ability to manage multiple priorities and work in a fast-paced environment, demonstrating resilience and adaptability to meet residents' needs. Teamwork: A collaborative mindset, capable of working inclusively within a team and partnering with various stakeholders to deliver comprehensive housing solutions. Why Apply? This is an exciting opportunity to join a progressive team that is making a tangible difference in the lives of residents. If you're passionate about housing, enjoy problem-solving, and are ready to take on a rewarding challenge, we'd love to hear from you. You'll have the chance to work in a dynamic environment where your contributions will have a direct impact on improving housing services and outcomes for the community. If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
29/01/2025
Contract
We are currently seeking three dynamic and proactive Housing Solutions Officers to join a forward-thinking Management Service team of a Local Authority. This role is pivotal in ensuring that the private rented sector meets the needs of residents by providing high-quality Temporary Accommodation (TA) and Private Rented Housing Services. With a portfolio of almost 4,000 homes, you'll be at the forefront of helping residents transition from temporary accommodation into sustainable private housing solutions. As a Housing Solutions Officer, you'll manage a diverse range of responsibilities, from addressing housing queries, complaints, and anti-social behaviour (ASB), to ensuring properties meet required standards and supporting tenants in finding long-term housing solutions. This is a fantastic opportunity for ambitious individuals with a passion for customer service and a commitment to improving housing outcomes for residents. Key Responsibilities Resident Support: Provide housing advice and solutions to households in temporary accommodation, addressing a range of issues including complaints, disrepair, and ASB. Property Management: Oversee the maintenance of temporary accommodation, ensuring it meets required standards, and coordinate repairs and inspections as needed. Tenancy Management: Handle all aspects of tenancy issues, including investigating complaints, managing tenancy-related disputes, and working in partnership with other services to resolve problems. Housing Solutions: Proactively assist residents in moving from temporary accommodation to private rented housing, offering tailored support and advice to ensure successful transitions. Partnership Collaboration: Work closely with internal teams and external partners to deliver a seamless service, ensuring that tenancy issues are addressed collaboratively and effectively. Communication & Reporting: Maintain accurate records of all interactions, updates, and outcomes, using strong written and verbal communication skills to keep all stakeholders informed. About You Experience: Proven experience in homelessness, housing management, or a working knowledge of housing law and homelessness legislation is essential. Skills: Excellent written and verbal communication skills, strong IT proficiency, and the ability to work both independently and as part of a team. Problem Solving: A proactive approach to finding creative and innovative solutions to local housing challenges, with a focus on delivering outstanding customer service. Flexibility: Ability to manage multiple priorities and work in a fast-paced environment, demonstrating resilience and adaptability to meet residents' needs. Teamwork: A collaborative mindset, capable of working inclusively within a team and partnering with various stakeholders to deliver comprehensive housing solutions. Why Apply? This is an exciting opportunity to join a progressive team that is making a tangible difference in the lives of residents. If you're passionate about housing, enjoy problem-solving, and are ready to take on a rewarding challenge, we'd love to hear from you. You'll have the chance to work in a dynamic environment where your contributions will have a direct impact on improving housing services and outcomes for the community. If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Regional Property Manager: £54,224 - £57,077 9 Month Fixed Term Contract We are recruiting for a Regional Property Manager to oversee a team of Repairs Officers, and a Project Support Officer carrying out the management of, Responsive Repairs, Alteration Requests, Formal Complaints, Damp and Mould cases and Voids across the MTVH stock in the Midlands and East Anglia. This is an interim position with the possibility of becoming permanent. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor and provide reports on performance for all KPI?s. - Strong leadership skills and background in managing a multifaceted repairs team - Experience of Contract Management (essential) - Proven competency with building pathology - History of dealing with customers from different backgrounds, and delivering a positive and transparent service - Experience of analysing customer feedback to achieve service improvements - Attention to detail and accuracy in reporting - Experience of working with external stakeholders - Experience of dealing with customers and responding to customer enquiries on the phone and in writing - Budget management - adhering to budget set and managing expectations - Strong Leadership skills and the ability to manage a varied and demanding workforce - A self-starter who isn't afraid of challenge - Must have car and business insurance. Desirable - Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Proposed dates for interviews: W.C 10th House, Beeston, NG9 1LA Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
29/01/2025
Contract
Regional Property Manager: £54,224 - £57,077 9 Month Fixed Term Contract We are recruiting for a Regional Property Manager to oversee a team of Repairs Officers, and a Project Support Officer carrying out the management of, Responsive Repairs, Alteration Requests, Formal Complaints, Damp and Mould cases and Voids across the MTVH stock in the Midlands and East Anglia. This is an interim position with the possibility of becoming permanent. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor and provide reports on performance for all KPI?s. - Strong leadership skills and background in managing a multifaceted repairs team - Experience of Contract Management (essential) - Proven competency with building pathology - History of dealing with customers from different backgrounds, and delivering a positive and transparent service - Experience of analysing customer feedback to achieve service improvements - Attention to detail and accuracy in reporting - Experience of working with external stakeholders - Experience of dealing with customers and responding to customer enquiries on the phone and in writing - Budget management - adhering to budget set and managing expectations - Strong Leadership skills and the ability to manage a varied and demanding workforce - A self-starter who isn't afraid of challenge - Must have car and business insurance. Desirable - Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Proposed dates for interviews: W.C 10th House, Beeston, NG9 1LA Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
