79 jobs found

Job Title: Site Manager Kitchen & Bathroom Refurbishments Location: Office based in Brandon, covering East Anglia Salary: £45,000per annum + Car Allowance Reporting to: Contracts Manager Company Overview We are working with a leading national property maintenance and refurbishment contractor delivering planned works, responsive repairs, and compliance-led projects across social housing and public sector portfolios. With a strong regional presence and nationwide capability, they pride themselves on delivering high-quality, customer-focused services that enhance homes and communities. Role Overview The Site Manager will be responsible for the day-to-day management of kitchen and bathroom refurbishment works across occupied and void residential properties. You will ensure projects are delivered safely, efficiently, on time, and to the required quality standards while maintaining excellent customer satisfaction. Key Responsibilities Manage daily site operations for kitchen and bathroom installation programmes Supervise trades, subcontractors, and suppliers on site Ensure works are delivered in line with programme, specification, and quality standards Coordinate materials, labour, and logistics to maintain workflow Enforce strict adherence to health & safety regulations and company procedures Conduct site inductions, toolbox talks, and regular safety inspections Ensure all RAMS (Risk Assessments & Method Statements) are in place and followed Maintain a clean, safe, and organised working environment Monitor workmanship and ensure high standards of finish Carry out inspections and snagging of completed works Ensure compliance with building regulations and client specifications Act as the main on-site point of contact for residents Ensure clear communication regarding works, timelines, and access requirements Manage customer expectations and resolve any issues or complaints professionally Track progress against schedules and report updates to the Contracts Manager Identify and resolve delays or issues impacting delivery Ensure timely completion of each property/unit Maintain accurate site records, including progress reports and site diaries Complete handover documentation and sign-offs Key Skills & Experience Proven experience in site management within kitchen and bathroom refurbishment projects Experience working in social housing or occupied properties Strong knowledge of construction processes and sequencing Ability to manage multiple trades and subcontractors effectively Good problem-solving and organisational skills Strong communication and customer service skills Qualifications SMSTS (Site Management Safety Training Scheme) essential First Aid at Work Relevant construction qualification (NVQLevel 3/4 or equivalent) desirable What We Offer Competitive salary and package Company allowance 25 days holiday Bonus share after one year Pension & Healthcare Career progression within a growing national organisation Ongoing training and development opportunities Supportive and collaborative working environment Application Process: If you would like more information on this position of a Site Manager , or any other vacancy, please email your current CV through and Charlotte will be in contact with you

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Nottingham office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 32,000 (D.O.E) MIleage Yearly bonus incentives Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of social housing projects Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!

Contracts Manager - Social Housing - Repairs and Maintenance Up to 61k plus package - Permanent Based in Finsbury Park Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Finsbury Park. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety. Please apply online or call Mia on (phone number removed).

Sheltered Scheme Manager (Social Housing) PART TIME - LIVERPOOL We're pleased to be partnering with Onward Homes to recruit a Part-Time Scheme Manager for a sheltered housing scheme in Liverpool. This is a rewarding, ongoing temporary role supporting residents to live safely and independently. Temporary until at least 31 July 2026Mon/Weds/Fri - 4 hours per day (start 8-9am)Up to £15.63 per hour (PAYE) Umbrella available Key responsibilities: Deliver high quality housing and building management services as the main point of contact for tenants. Carry out daily welfare checks and respond to emergencies professionally. Report and monitor repairs; liaise with contractors and arrange access. Provide excellent customer service and work collaboratively with internal and external partners. Complete routine H&S and compliance checks, including fire safety tests and legionella monitoring. Support tenants with enquiries, complaints, benefits and tenancy issues. Manage low level ASB and tenancy breaches, escalating when needed. Monitor rent accounts and provide tenancy sustainment support. What you'll need to succeed Experience in housing/tenancy management (ideally in sheltered or retirement living). Knowledge of social housing legislation and welfare/benefits. Confident lone worker with good communication skills. Highly organised, calm under pressure and able to respond to emergencies. Reliable, flexible and adaptable. What you'll get in return Weekly pay PAYE or Umbrella payment options Part-time hours (12 per week) Contract expected to run until at least July 2026 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

12 month fixed term contract - electrical compliance manager - social housing Property Risk & Compliance Manager - ElectricalSalary: £57,433 per annumHours: 35 hours per weekContract Type: Fixed Term - 12 MonthsRole PurposeThe Property Risk & Compliance Manager - Electrical is responsible for the effective delivery of the organisation's Electrical Testing Programme and the Non Gas Heated Properties Compliance Contract. The postholder will ensure all electrical safety obligations are delivered on time, within budget, and to the required statutory and industry standards. The role ensures that all work meets KPIs, SLAs, customer service expectations, and health and safety requirements across the property portfolio. Key ResponsibilitiesElectrical Compliance & Contract Management Lead and manage the Electrical Testing Programme, ensuring full compliance with statutory regulations and sector standards (e.g., BS 7671, Electrical Safety Regulations). Oversee the delivery of the non gas heated property compliance contract, ensuring all obligations are met. Ensure all electrical works and inspections are completed within agreed SLAs, KPIs, and budget parameters. Manage and monitor contractor performance, carrying out audits, site inspections, and quality assurance checks. Review and approve electrical certification, reports, and remedial actions, ensuring accuracy and compliance. Maintain up to date compliance records and ensure accurate reporting for regulatory and internal governance purposes. Health, Safety & Risk Management Ensure all electrical safety activities meet statutory health and safety requirements. Lead investigations into electrical safety incidents, identifying root causes and implementing corrective actions. Provide expert technical advice on electrical safety, compliance risks, and mitigation strategies. Maintain a robust risk register for electrical compliance and escalate risks where necessary. Operational Delivery & Performance Develop and implement annual delivery plans for electrical compliance activities. Monitor programmes to ensure timely completion and efficient use of resources. Ensure excellent customer service standards are maintained for tenants, residents, and stakeholders. Support service improvement initiatives, innovation, and best practice adoption across compliance services. Financial & Contract Oversight Manage allocated budgets for electrical compliance and related contracts. Support procurement activities for electrical safety services, including specifications, tenders, and evaluation. Ensure cost-effective contract delivery and provide regular financial performance updates. Identify opportunities for efficiencies without compromising safety or quality. Leadership & Stakeholder Engagement Provide professional leadership to internal teams, contractors, and partners. Work collaboratively with Housing, Repairs, Asset Management, and Health & Safety teams. Present compliance performance reports to senior management, boards, and regulatory bodies where required. Promote a culture of safety, accountability, and continuous improvement. Qualifications & ExperienceEssential Electrical qualification - 18th Edition Electrical Standards Recognised electrical compliance qualification (e.g., City & Guilds 2391 Inspection & Testing). Demonstratable experience in Electrical contract management.•Experience of working with stakeholders, clients and contractors and developing successful long-term working relationships. •Proven experience of achieving targets and objectives •Good construction knowledge including Health & Safety Legislation, fire safety, CDM regulations and relevant codes of practice. •Experience of compliance related legislation. •Understanding and ability to undertake and apply risk assessments. •A firm understanding of Contract Law and procurement regulations (OJEU) •Demonstratable experience of sector leading construction related and Compliance software. •Experience of managing customer complaints and improving delivery through lessons learnt. IOSH Managing Safely or equivalent H&S qualification. Experience working within a local authority or public sector environment. Experience managing compliance for non gas heated property assets. Knowledge of asset management systems and compliance software. Key Behaviours & Competencies Strong leadership with the ability to influence and collaborate. Customer focused approach with a commitment to service excellence. Analytical mindset with strong problem solving skills. Ability to manage complex workloads and make informed decisions quickly. High attention to detail and a commitment to safety and compliance. What you'll get in return for a 12-month fixed term contract What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Repairs and Voids Manager Job, East Midlands - ongoing interim role Repairs and Voids Manager (Interim) Location: East Midlands (Nottingham-based) Contract Type: Interim An excellent interim opportunity has arisen for a skilled Repairs and Voids Manager to join a respected housing provider operating across the Midlands and East Anglia. This role is based in Nottingham and will play a key part in ensuring the effective delivery of responsive repairs, void property turnaround, and resolution of damp and mould issues, formal complaints, and tenant alteration requests. Your new role: You will lead a multidisciplinary team responsible for delivering a high-performing repairs and voids service. This includes managing external contractors, ensuring compliance with service level agreements, and driving continuous improvement across all areas of property maintenance. You will be accountable for monitoring performance metrics, managing budgets, and producing accurate reports to inform strategic decision-making.You will also be the point of contact for complex customer issues, working closely with residents to resolve complaints and ensure satisfaction. The role requires regular engagement with internal departments such as compliance, asset management, and housing teams, as well as external stakeholders, including contractors and local authorities. Key responsibilities include: Leading and motivating a team of repairs operatives and support staff Managing voids turnaround to minimise property downtime Overseeing damp and mould casework and ensuring appropriate remedial action Handling tenant alteration requests and formal complaints with professionalism Ensuring contractor performance meets agreed standards and KPIs Maintaining accurate records and financial oversight of repairs budgets Supporting service improvement initiatives and contributing to policy development Liaising with external partners and internal teams to ensure joined-up service delivery What you'll need to succeed: You will have demonstrable experience of managing repairs and maintenance services, ideally within a housing or property setting. Strong leadership and contract management skills are essential, along with a solid understanding of building pathology and health and safety compliance. You will be confident in managing budgets, interpreting performance data, and driving service improvements.Excellent communication and customer service skills are required, as is the ability to work independently and take initiative. You must hold a full UK driving licence, have access to a vehicle, and possess appropriate business insurance. Desirable experience includes: Previous work within social housing or a related public sector environment Familiarity with housing regulations and property compliance frameworks Experience managing damp and mould cases and voids turnaround processes What you'll get in return: This is a rewarding interim role offering the chance to make a tangible impact on housing services across a diverse property portfolio. You'll be part of a collaborative team committed to delivering high standards and improving tenant outcomes. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Operations Manager - Derby-based (remote work) - Maintenance and Repairs Your new companyLocation: Remote (with access to Nottinghamshire Hub). Salary: £59,693 + Mileage Scheme + Excellent Benefits. Contract Type: Permanent. Industry: Housing / Property Maintenance. A large and progressive housing association has recently undergone a major transformation, adopting a more locality-based structure to better serve its communities. As part of this exciting change, a new senior leadership opportunity has emerged within the Property Maintenance Division. This is your chance to join a forward-thinking organisation committed to delivering high-quality, customer-focused housing services. This role is remote-first, and you'll be fully equipped to work from home. You'll also have access to a modern regional hub where you and your team will be encouraged to collaborate, hold meetings, and build a strong team culture.Your new role As Locality Operations Manager, you will lead the delivery of a responsive, high-quality property maintenance service across your operational area. You'll be responsible for ensuring that repairs, void refurbishments, and planned works are completed safely, efficiently, and to a high standard. You will manage and inspire a multi-skilled team, including Locality Area Managers, In-Day Schedulers, and Trade Operatives, fostering a culture of ownership, continuous improvement, and professional development. You'll also play a key role in embedding a proactive safety culture and ensuring compliance with all relevant regulations. Leading the operational delivery of maintenance services, ensuring value for money and effective resource management. Driving continuous improvement by identifying blockers, testing new approaches, and embedding service-enhancing innovations. Coaching and developing team members, including apprentices and mentors, to build long-term capability. Maintaining a high-performance culture through clear expectations, performance tracking, and early intervention. Managing budgets confidently and ensuring spending remains within targets. Promoting a positive and inclusive team environment through engagement, recognition, and collaboration. Ensuring all safety standards are met and embedded through training, documentation, and leadership. Resolving complaints constructively and using root cause analysis to drive service improvement. Using performance and productivity data to inform decision-making and uphold cybersecurity and data protection standards. Ensuring all works meet legal and regulatory standards, with accurate compliance documentation. Supporting effective out-of-hours service provision and promoting sustainable, environmentally responsible practices. What you'll need to succeed Proven experience leading property maintenance services in a housing or similar environment. Strong leadership skills with a focus on people, safety, compliance, and customer service. Previous trade or supervisory experience. Understanding of regulatory frameworks including Health & Safety legislation, Decent Homes Standard, and HHSRS. HNC/HND in Construction or Building Management (or working towards), or CIH Level 4 qualification. What you'll get in return Salary of £59,693 plus mileage scheme. Remote working with access to a collaborative regional hub. 28 days annual leave plus bank holidays, with the option to buy/sell for up to 5 days. Generous pension scheme and MediCash health plan. A supportive, forward-thinking culture with opportunities for career progression and professional development. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Building Surveying Manager - Hybrid, Permanent role, Salary up to £49,500 ️ Building Surveying Manager - Permanent Role Salary: Up to £49,500 Location: Ipswich (remote/hybrid options available) Your new company Are you a seasoned Building Surveying professional ready to lead complex housing projects and drive service excellence? We're seeking a dynamic Building Surveying Manager to take the reins of a high-performing team and deliver impactful capital improvement programmes across a diverse housing portfolio. Your new role What You'll Be Doing• Lead and manage a team of Chartered Surveyors and technical officers, ensuring quality, compliance, and timely delivery across all projects. • Oversee major capital works, responsive repairs, and planned maintenance programmes, liaising with senior stakeholders to align strategy and execution. • Champion service improvement initiatives, introducing best practices and innovative solutions to enhance customer satisfaction. • Resolve complex disputes and complaints with professionalism, ensuring lessons learned are embedded into future processes. • Spearhead procurement projects, from drafting specifications to managing tenders and contractor performance. • Provide expert advice to senior leadership, prepare strategic reports, and contribute to housing policy development. • Ensure full compliance with health and safety, building regulations, and CDM requirements. What you'll need to succeed What We're Looking For• Degree-qualified in Building Services or equivalent, with at least 5 years of post-qualification experience. • Strong knowledge of building legislation, health and safety regulations, and contract management. • Proven leadership in managing multidisciplinary teams and delivering large-scale housing projects. • Excellent communication, negotiation, and stakeholder engagement skills. • Ideally proficient in CAD, Microsoft Office, and project management tools. • IOSH Managing Safely certification (minimum); NEBOSH and professional memberships are a plus. What you'll get in return A salary of up to £49,500, Hybrid working, excellent local government pension. This is a great opportunity to make a tangible impact in a fast-paced, public sector environment. You'll be at the forefront of strategic housing initiatives, working with passionate professionals and contributing to meaningful community outcomes. If you're ready to bring your expertise to a role that blends leadership, technical excellence, and strategic influence-apply now and help shape the future of housing services. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Permanent opportunity for CONSTRUCTION Project Manager at Housing Association in NW Your new company You will be working for a national housing association Your new role Manage the delivery of planned works, building safety remediation and retrofit sustainability projects by working with and managing external consultants and contractors. Key Responsibilities:• Be responsible for the delivery of effective planned works, building safety remediation and retrofit sustainability projects that are delivered on time and within budget whilst ensuring they are 100% compliant in terms of statutory obligations and regulatory undertakings. • Be the key point of contact for members of the team on individual projects and lead on customer engagement. • Manage commercial aspects of projects, ensuring financial forecasts and budgets are accurate and timely; variations are monitored and impacts managed. • Be responsible for signing off on task orders, and valuations and final accounts. • Deputise as Chair for pre-contract, pre-commencement and progress meetings where required. • Manage service partners to deliver the planned & building safety programme, ensuring contract compliance, value for money and excellent quality. • Deliver excellent levels of customer service to external and internal customers. • Ensure compliance with H&S legislation, regulation and H&S policies and processes. • Work with Asset Strategy to contribute to budget and programme setting and to proposals for scheme reinvestment and re-development. Key Outcomes: • Projects are delivered on time and within budget. • Project teams work collaboratively and are focused on the same goals. • Customer service and satisfaction targets are met or exceeded. • Work is undertaken on the correct properties and within the agreed timelines. • Accurate records of work completed and maintained on shared systems. • Projects are delivered safely in compliance with legislation, regulation, and policies. • Complaints are dealt with in a timely manner, and records maintained. Lessons learnt from feedback to drive service improvement. • Team members are inspired, productive What you'll need to succeed Essential:• Proven experience of working within teams successfully delivering building safety remediation and retro sustainability projects. • Commercial acumen and experience of managing all commercial aspects of multiple projects. • Experience of contract management with external and internal contractor organisations delivering multi discipline projects to achieve value for money and quality. • Proven experience of providing excellent customer service. • Excellent project management skills. • Good knowledge of building construction and repair techniques, building safety and retrofit to current legislation and regulations. • Experience of effective budget management. • Excellent oral and written communications. Desirable: • Up to date practical knowledge of the Building Safety Act, PAS9980, PAS2030/35, sprinkler install standards and associated construction practices. • Extensive building/fire safety, retrofit and renewal/regeneration component replacement knowledge. • Knowledge and understanding of the activities of a social landlord. Essential:• Educated to Level 5 (HND) or higher in Building, Construction, surveying, or equivalent. Desirable: • Member of a recognised professional body (RICS, CIOB) or similar. • NEBOSH Certification • CFPA Diploma in Fire Prevention or equivalent. What you'll get in return Salary £48,136 Hybrid working Holidays TBC Pension TBC What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Repairs Senior Operations Manager (London) for a large housing provider! Repairs Senior Operations Manager - Repairs & Maintenance (London) Permanent Competitive Salary + Benefits Hybrid Working Are you a strategic, commercially minded leader with deep experience in repairs, maintenance, and high performing operational teams? Do you thrive in a fast paced environment where customer satisfaction, efficiency, and service excellence come first? If so, this is an exciting opportunity to play a key role in shaping and delivering a large scale repairs service across a diverse housing portfolio. The Role We are seeking an experienced Repairs Senior Operations Manager to lead the end to end delivery of a high quality Responsive Repairs and Complaints Service across a large London housing portfolio. Managing a multi million pound annual budget, you will take full ownership of service performance, contract management, operational delivery, and customer outcomes.You will oversee a high-performing team delivering a broad range of property repair services, ensuring they operate with a customer first culture and a strong commercial mindset. Alongside this, you will lead on complex complaint resolution, ensuring issues are handled promptly, professionally, and in line with regulatory expectations.This is a hands on, influential role offering autonomy, variety, and the opportunity to directly shape service improvements across a major housing provider. Key Responsibilities Lead the operational delivery of responsive repairs and complaints services across London, ensuring high-quality, cost efficient performance. Manage and forecast a substantial annual budget (c. £4m), working closely with finance colleagues to ensure accurate reconciliation, value for money, and financial control. Build and maintain strong relationships with contractors, partners, and internal stakeholders, ensuring contracts are managed effectively and performance consistently improves. Act as an escalation point for complex complaints, ensuring timely and customer focused resolution. Oversee compliance with all statutory and regulatory requirements, including health & safety, housing standards, environmental health notices, and sector best practice. Lead, motivate, and develop a high-performing team, promoting a culture of accountability, wellbeing, learning, and continuous improvement. Provide strategic planning, reporting, and insight to senior leadership and key governance groups. Ensure effective delivery of the out of hours repairs service, participating in the escalation rota as required. Collaborate with external stakeholders including local authorities, community representatives, and other agencies. Drive innovation and service improvement, championing new approaches rather than "the way things have always been done." About You You will bring strong operational leadership experience within a repair, maintenance, or property services environment, alongside a proven track record of managing large budgets, contractor relationships, and customer focused teams. We're looking for someone who can demonstrate: Experience managing repairs or property services operations at a senior level. Strong commercial acumen, with the ability to interpret data, analyse performance, and drive efficiencies. Excellent people leadership skills, with the ability to inspire, coach and develop diverse, multi disciplinary teams. Ability to work collaboratively across departments and build strong stakeholder relationships. Experience handling and resolving complex customer complaints. A proactive, improvement focused mindset with the confidence to challenge existing processes. A housing sector qualification (or willingness to work towards one) is advantageous. Ability to work hybrid from a London office approximately three days a week, with flexibility based on operational needs. A DBS check will be required for this role. What's on Offer A leadership role with real impact and visibility. A supportive environment focused on customer safety, satisfaction, and continuous improvement. Opportunities to shape future service delivery and influence strategic direction. Competitive salary, benefits, and flexible working arrangements. How to Apply We are reviewing applications as they come in and may close the advert early if sufficient interest is received. If you are passionate about high quality repairs services, operational excellence, and delivering great outcomes for residents, we would love to hear from you. Please get in touch with #

Service Manager - Repairs, London, Housing Association, £23 - 28 p/hour Inside IR35 Your new company We are seeking an experienced Service Manager to lead a team responsible for delivering high quality programmed works in customers' homes. This role is ideal for someone who thrives in a fast paced environment, has strong leadership capabilities, and is committed to ensuring excellent service delivery, safety compliance, and continuous improvement. Your new role Team Leadership: Manage a team delivering programmed works within occupied homes, ensuring productivity, quality, and excellent customer experience. Performance & Quality Oversight: Monitor operative performance by conducting regular quality audits on works and materials, both in progress and upon completion. Financial & Resource Control: Ensure effective financial oversight and that adequate labour and material resources are available to deliver programmes efficiently. Subcontractor Management: Oversee the performance and compliance of approved subcontractors, ensuring they meet quality, safety, and timeliness expectations. Vehicle & Stock Monitoring: Ensure operatives maintain appropriate vehicle stock levels and comply with stock management procedures. Materials & Compliance: Manage materials in alignment with legislation, industry standards, and internal policies. Health & Safety Compliance: Ensure all works conform to Health & Safety requirements and that safe working practices are consistently followed. Customer Resolution: Lead timely investigation and resolution of customer complaints, ensuring systems are updated and workflow tasks are completed. Safeguarding: Promote the protection and safety of customers by ensuring safeguarding procedures are followed and concerns are correctly identified, monitored, and escalated where required. What you'll need to succeed Experience managing teams within repairs, maintenance, housing, construction, or property services. Strong knowledge of quality standards, H&S compliance, and regulatory requirements. Excellent communication and stakeholder management skills. A proactive and solutions focused approach. Commitment to delivering safe, customer centred services. What you'll get in return Flexible working options available. Opportunity to lead meaningful work that impacts customers' homes and wellbeing. Supportive working environment with opportunities for professional development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Customer Experience Manager Kingston Office, Hemel Hempstead £43,000 per annum Full-time Permanent Our client, a leading repairs and maintenance contractor, is seeking an experienced Customer Experience Manager to join their team based at their Kingston office in Hemel Hempstead. This is an excellent opportunity for a customer-focused professional to take ownership of the customer journey and drive service improvements across a busy repairs and maintenance operation. The Role As Customer Experience Manager, you will be responsible for leading the customer experience strategy, ensuring residents and clients receive a consistently high standard of service. You will work closely with operational teams to improve processes, manage customer feedback and complaints, and drive continuous improvement across service delivery. Key Responsibilities Lead the development and delivery of the customer experience strategy Monitor customer satisfaction levels and identify areas for service improvement Manage complaints and escalations, ensuring they are resolved efficiently and within agreed timescales Analyse customer feedback, data and performance metrics to identify trends and improvement opportunities Work closely with operational teams to ensure a seamless customer journey Produce performance reports and provide insights to senior management Implement initiatives that improve the overall customer journey and service quality About You Proven experience in a Customer Experience, Customer Service or Complaints Management role at a supervisory or management level Experience within repairs, housing, property services or maintenance environments is highly desirable Strong leadership and stakeholder management skills Excellent communication and problem-solving abilities Ability to analyse data and implement service improvements A strong commitment to delivering high-quality customer service What s on Offer Salary of £43,000 per annum Opportunity to join a well-established and growing repairs contractor Supportive team environment with opportunities for career development

Customer Excellence Manager Our client is a trusted retrofit installer, delivering renewable heating and insulation solutions to homes across the UK. They work with utility companies, housing associations, local authorities, and homeowners to make properties warmer and more affordable. The Role They are looking for a Customer Excellence Manager to lead and inspire high-performing teams across Customer Liaison, Customer Service, and Social Value. You ll embed a culture of customer excellence, design best-practice processes, and identify opportunities to enhance the customer experience. Reporting to the Head of HR, Quality, and Compliance, you ll play a key role in positioning the company as a market leader in customer service. The role is Merseyside base. What You ll Do Lead teams to deliver outstanding customer service and care. Design and implement best-practice customer journey processes. Monitor complaints, compliments, and customer satisfaction to drive improvements. Manage Customer Liaison Officers, supporting their development and performance. Ensure social value commitments are delivered effectively and meet community obligations. Provide training and lead by example with excellent customer service behaviours. What They are Looking For Proven experience in a Customer Excellence Manager or similar role. Experience in social housing, public sector, or retail maintenance is highly desirable. Strong strategic thinking with a track record of driving improvements. Excellent communication, stakeholder management, and analytical skills. Customer-focused approach with the ability to build and lead inclusive teams.

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Leiester office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) Mileage Yearly bonus incentives Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of social housing projects Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Leiester office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) MIleage Yearly bonus incentives Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of social housing projects Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Leiester office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) MIleage Yearly bonus incentives Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of social housing projects Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!

Scheme Manager Location: Warwick House, Bedford Salary : £19,656 per annum Vacancy Type: Permanent, Part Time (30 hours per week) Closing date: 27 April, 2026 Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at Warwick House, a welcoming retirement living scheme just a short walk away from Bedford town centre. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Previous applicants need not apply Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

The Senior Facilities Management Coordinator plays a key role in supporting the effective day-to-day operation of the Property Services Department, ensuring a high-quality, customer-focused service is delivered consistently. Working closely with the Property Services Manager, the post holder will coordinate and oversee repair activities, provide guidance to staff and contractors, and help drive continuous improvement across all aspects of the service. This role requires strong organisational and leadership skills to ensure repairs are completed safely, efficiently, on time, and in line with relevant policies, standards, and budgets. The role is also responsible for monitoring performance against key performance indicators (KPIs), analysing trends, and identifying opportunities to improve service delivery and customer satisfaction. The Senior Facilities Management Coordinator will use performance data and customer feedback to drive improvements, resolve complex issues, and support a culture of accountability and excellence. Main Duties and Responsibilities Operational Management & Service Delivery Support the day-to-day management of the Property Services Department, ensuring responsive, planned, void, and non-regulatory repairs are delivered safely, efficiently, on time, and to a high standard. Coordinate, prioritise, and oversee repair works, acting as the point of escalation for complex, high-risk, or out-of-time repairs, complaints, and service requests. Ensure the housing management system is accurately maintained and used correctly by staff members. Minimise out-of-time repairs through effective monitoring, follow-up, and intervention. Follow up transactional repair surveys and ensure resident satisfaction with outcomes. Performance Management & Continuous Improvement Monitor, analyse, and report on key performance indicators (KPIs), trends, and service outcomes. Use performance data and customer feedback to drive service improvements, reduce repeat repairs, and improve value for money. Lead and deliver service improvement and action plans relating to reactive repairs, voids, planned works, and non-regulatory services. Support the development and embedding of continuous improvement processes across Property Services. Contractor & Contract Management Manage and maintain effective working relationships with contractors, particularly the main repairs contractor. Lead weekly, monthly, and quarterly contract review meetings and attend informal contractor meetings as required. Monitor contractor performance against service level agreements, quality standards, and budgets. Monitor, review, and report on non-regulatory contracts including gardening, cleaning, gritting, window cleaning, bin cleaning, and other cyclical maintenance services. Provide contract administration, liaison, and process support to ensure successful delivery of responsive, planned, and non-regulatory works. Assist with the planned works programme, including tenant consultation and service delivery support. Become familiar with, develop, and monitor Schedule of Rates pricing, reporting on individual items and contractor adherence. Ensure in-house operatives deliver value for money through analysis of completed works. Financial & Administrative Responsibilities Understand and support the management of budgets for responsive repairs, planned works, and non-regulatory services, including budget-setting processes. Process and manage invoices in a timely manner to meet finance requirements. Produce programmes, management information, and KPI reports for internal and external stakeholders, ensuring records are stored appropriately. Leadership, Communication & Engagement Provide guidance, coaching, and support to staff, sharing best practice and supporting development. Support the Property Services Manager with operational planning, policy implementation, review, and service development. Attend staff meetings, tenant meetings, team briefings, and organisational events as required. When required, provide telephone and reception cover, resolving enquiries at first point of contact where possible. General & Organisational Responsibilities Ensure compliance with all health and safety, statutory, and regulatory requirements. Demonstrate confidentiality, professionalism, and integrity at all times. Work in a manner sensitive to the culture and religious needs of the Jewish community. Promote equality, diversity, and anti-discriminatory practice. Participate fully in training and development in line with organisational and mandatory requirements. Undertake any other duties within the scope of the role as reasonably required.

Regional Repairs Manager (Disrepair) Known internally as Regional Property Manager £59,983 - £63,139 We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors, and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in North London. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPI's. Strong leadership skills and background in managing a multifaceted repairs team Management of disrepair cases with experience presenting as an expert witness in disrepair hearings Experience of Contract/Project Management (essential) Experience of working in Social Housing, Building Surveying, or a regulated field History of dealing with customers from different backgrounds, and delivering a positive and transparent service Experience of analysing customer feedback to achieve service improvements Attention to detail and accuracy in reporting Experience of working with external stakeholders Experience of dealing with customers and responding to customer enquiries on the phone and in writing Budget management adhering to budget set and managing expectations Strong Leadership skills and the ability to manage a varied and demanding workforce A self-starter who isn't afraid of challenge Must have car and business insurance. Desirable Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. The salary displayed will be paid for anyone starting on or after 1st April 2026. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)