2 jobs found

Join a dynamic team where your communication skills make a real difference to residents' daily lives. Call Handler (Social Housing Repairs) Location: Crawley, West Sussex Pay Rate: £12.80 per hour Working Hours: 40 hours per week (Monday Friday) Contract Type: Full-time, Contract/Temporary to Permanent About the Role We are looking for a reliable, customer-focused Call Handler to join a busy team in Crawley, working on behalf of a leading social housing contractor. As the first point of contact for residents, you will play an important role in ensuring day-to-day property repairs and maintenance services run smoothly. You will handle inbound calls from tenants, log their repair requests, and help guide them through their customer journey. Key Responsibilities Take inbound calls from tenants, housing officers, and subcontractors regarding reactive repairs and maintenance issues Clearly and accurately identify the nature of the repair request by asking targeted questions to log the job correctly Enter comprehensive job details and resident notes onto the internal housing database system Direct emergency repair updates and safety concerns to the scheduling and field management teams instantly Handle tenant queries, complaints, and follow-up calls regarding ongoing works, providing clear updates on appointment slots Manage email correspondence coming into the main customer care inbox and update records accordingly What We Are Looking For Experience: Previous experience in a call handling, customer service, or contact centre environment is essential. Experience within social housing, local authorities, or the construction sector is highly desirable Communication: Excellent telephone manner with the ability to communicate clearly, patiently, and empathetically with residents from all backgrounds IT Skills: Strong computer literacy with the ability to input data quickly and accurately while managing phone queues. Experience with housing management systems (such as Northgate or CRM platforms) is a plus Organisation: Comfort managing a high volume of calls in a fast-paced environment while maintaining clear documentation Benefits Consistent weekly pay at £12.80 per hour Stable, full-time 40-hour work week with regular daytime hours Excellent training and support provided on internal software platforms Great opportunity to transition into a permanent role with an established national contractor Apply today to start making a positive impact in social housing while building your career with a respected contractor. Job Types: Full-time, Temp to perm Pay: £12.80 per hour Work Location: In person

Call Handler - Social Housing Repairs and Maintenance Based in Kingston, London Permanent, full time 12.71 - 13.71 To be considered for this position you must have experience working within a similar role in social housing, repairs & maintenance or facilities maintenance! Are you an experienced Call Handler within the social housing sector? Do you have impeccable Customer Service skills along with strong admin skills? If so, we may be able to help you! We are working with a leading social housing repairs and maintenance contractor to find a successful and proactive Call Handler to join their team based in Kingston. Working in the Social Housing sector, you will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. Key duties & responsibilities: Provide our clients and customers with excellent, first contact resolution services across multiple channels. Offer great customer service by listening to customers' queries, building rapport, demonstrating empathy, resolving queries / concerns and always opening and closing the call or correspondence in accordance with the company's customer service handling procedures. Able to make up to 60 calls per day and amending appointments on the system as required. Taking inbound calls from Residents and/or Social Housing Providers in relation to repair works Using IT Systems to book in and rearrange appointments for customers and/or clients whilst on the telephone. Dealing with customer service queries, issues and investigating complaints in relation to outstanding works, delays and other defects (e.g. damage to property, employee behaviour) IT skills, customer service skills and the ability to work well under pressure are all essential for this role. You will also have experience in working in a call centre environment or in a telephone based role You will be working for a modern, forward thinking business; that believe the strengths, skills and personalities of their people are the key to the groups success. For your chance of securing this fantastic opportunity please apply online now, or call Meg on (phone number removed) for more information.