13 jobs found

We're recruiting an experienced and detail-focused Housing Review Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong statutory review and appeals experience to deliver robust, legally sound decisions and help protect the authority from legal challenge. You'll be responsible for carrying out independent reviews of housing and homelessness decisions, ensuring all decisions comply with legislation, guidance and local policy. The role plays a critical part in safeguarding service quality, managing risk, and supporting fair outcomes for customers with complex needs. The Role Carry out independent statutory reviews of housing and homelessness decisions in line with the Housing Act and Allocations Policy. Provide a senior, legally robust review function independent of frontline Housing Officers. Conduct detailed enquiries and investigations to support review decisions, liaising with internal teams and external partners. Draft and issue clear, defensible statutory review decision letters within prescribed timescales. Ensure review decisions can withstand legal, political and media scrutiny. Work professionally with service users, solicitors, advocates and partner agencies throughout the review process. Instruct Legal Services on Housing Act appeals and represent the council in court when required. Manage and monitor the use of temporary accommodation during review and appeal processes to minimise cost and risk. Liaise with Legal Services to mitigate Judicial Review threats wherever possible. Provide quality assurance feedback to frontline teams to improve decision-making and reduce repeat reviews and appeals. Contribute to service improvement, policy development and procedural guidance. Maintain accurate case records, monitoring information and management data in line with information governance requirements. Deal with correspondence and enquiries from solicitors, councillors, MPs, the Ombudsman and other stakeholders. Attend case conferences relating to high-risk or vulnerable households. Deputise for the Review Manager when required. Key Requirements Must have worked as a Housing Review / Reviews Officer for a minimum of 12 months within the last 2 years. Proven experience undertaking Homelessness Part VII s202 reviews, with at least 12 months' experience evidenced within the last 2 years. Strong working knowledge of the Review Regulations, Homelessness Code of Guidance, relevant case law, and the Housing Act 1996. Proven experience drafting and issuing legally sound statutory review decision letters. Ability to interpret and apply legislation, guidance and case law to complex and sensitive cases. Experience working closely with Legal Services and managing Housing Act appeals and Judicial Review risks. Strong understanding of related legislation including the Equality Act, Care Act, Mental Health Act, Immigration Act, Children Act and Welfare Reform Act. Experience managing complex cases involving vulnerable households and multiple needs. Excellent written communication skills, with the ability to produce clear, defensible decision letters. Strong organisational skills and ability to manage competing deadlines. Confident dealing with complaints, correspondence and representations from solicitors, councillors, MPs and other senior stakeholders. Ability to work independently, exercise sound professional judgement and maintain confidentiality. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Review, Appeals and Homelessness decision-making professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Spencer Clarke Group are seeking a Housing Allocations Officer for a Local Authority Client in Berkshire. In this role, you will manage the Housing Register, ensure compliance with the Housing Act, and update applicant bands. Duties: Manage and maintain the Housing Register and nominations. Apply Part 6 and Part 7 of the Housing Act to allocations. Review and update applicant bands, removing those who no longer qualify. Maintain accurate records using Jigsaw software. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience managing Housing Registers and nominations. Knowledge of Part 6 and Part 7 of the Housing Act. Proficiency with Jigsaw housing software. Experience reviewing and updating applicant eligibility or bands. What's on offer: Salary: 17 - 19ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum, with a high likelihood of extension Hours: Monday to Friday, 36 hours per week ( 1 day per week on site ) How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

We are currently recruiting for an experienced Homelessness Housing Officer to join a well-established housing association on a short-term temporary contract to support service delivery across the West Local Delivery Team.This is a hands-on, customer-facing role focused on tenancy management, allocations and lettings, and anti-social behaviour, supporting customers within Housing First and Foundations funded properties. The successful candidate will play a key role in ensuring tenants can sustain their tenancies and access the support they need.Key responsibilities:• Manage the allocation and letting of empty homes in line with policy and performance standards• Deliver tenancy management services, including enforcement where required• Lead on anti-social behaviour cases, working with statutory and non-statutory agencies and attending court where necessary• Work closely with local authorities and support agencies to support tenancy sustainment• Liaise with Income Recovery and Welfare Benefits teams to maximise tenant income and ability to pay rent• Participate in multi-agency meetings, holding partners to account where appropriate• Maintain accurate records and contribute to performance reporting and service reviewsEssential experience and skills• Strong understanding of housing and homelessness legislation, tenancy agreements, and landlord and tenant responsibilities• Experience of tenancy management and customer-facing casework• Knowledge of welfare benefits and the impact on tenancy sustainment• Experience of multi-agency or partnership working• Excellent communication skills with the resilience to manage challenging situations• Full UK driving licence and ability to travel across NorfolkDesirable:• Experience working in the housing sector in a Housing Officer or similar role• Understanding of Housing First principles• CIH qualification or working towards oneThis is a temporary full time position, for 2-3 months and an immediate start is required. There is flexibility for hybrid and out of hours working.If you are an experienced housing professional available at short notice and able to hit the ground running, please contact Emily at Pure for more information.

Your new company We are seeking an experienced Housing Officer for a 3-month temporary assignment within the Scottish Borders area. This is a full-time role (35 hours per week) based primarily in Selkirk, with travel to tenants' homes and properties across the Central Borders. Your new role Managing rent arrears and supporting tenants with payment plans. Handling housing allocations and lettings processes. Overseeing tenant and estate management, ensuring properties and communities are well maintained. Using housing management software to maintain accurate records and case notes. Hours: 8:45 am - 5:00 pm, Monday to Friday (1-hour lunch break). Location: Office-based in Selkirk with regular property visits. Mileage: Paid for travel between Selkirk and tenant properties during duties. What you'll need to succeed Previous experience in housing management. Full driving licence and access to a vehicle. Ability to pass a Disclosure check. What you'll get in return £22 - £23.69 p/h (PAYE) + Mileage Supportive team environment Opportunity to make a positive impact in the community What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company We are seeking an experienced Housing Officer for a 3-month temporary assignment within the Scottish Borders area. This is a full-time role (35 hours per week) based primarily in Selkirk, with travel to tenants' homes and properties across the Central Borders. Your new role Managing rent arrears and supporting tenants with payment plans. Handling housing allocations and lettings processes. Overseeing tenant and estate management, ensuring properties and communities are well maintained. Using housing management software to maintain accurate records and case notes. Hours: 8:45 am - 5:00 pm, Monday to Friday (1-hour lunch break). Location: Office-based in Selkirk with regular property visits. Mileage: Paid for travel between Selkirk and tenant properties during duties. What you'll need to succeed Previous experience in housing management. Full driving licence and access to a vehicle. Ability to pass a Disclosure check. What you'll get in return 22 - 23.69 p/h (PAYE) + Mileage Supportive team environment Opportunity to make a positive impact in the community What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company We are seeking an experienced and customer-focused Housing Officer to join our client's housing management team on a temporary basis. This is an excellent opportunity for a motivated individual to make a real difference within a well-established housing association committed to delivering high-quality services to tenants and residents. Your new role Deliver a comprehensive housing management service, ensuring compliance with policies and regulatory standards. Manage allocations, voids, tenancy sign-ups, and terminations to maintain efficient occupancy levels. Support tenants with tenancy sustainment, income management, and welfare advice. Handle anti-social behaviour cases and implement effective resolution strategies. Conduct regular estate inspections and property visits to maintain safe and attractive neighbourhoods. Liaise with contractors and internal teams to coordinate repairs, maintenance, and cyclical works. Promote tenant participation through community engagement initiatives and meetings. Ensure accurate record-keeping and reporting using housing management systems. What you'll need to succeed Previous experience in a Housing Officer role within social housing or a similar environment. Strong knowledge of housing legislation and tenancy management processes. Excellent communication and problem-solving skills. Ability to manage a varied caseload and work effectively under pressure. Proficient in housing management systems and Microsoft Office applications. What you'll get in return £26.39 p/h (PAYE) Supportive team environment Opportunity to make a positive impact in the community What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company We are seeking an experienced and customer-focused Housing Officer to join our client's housing management team on a temporary basis. This is an excellent opportunity for a motivated individual to make a real difference within a well-established housing association committed to delivering high-quality services to tenants and residents. Your new role Deliver a comprehensive housing management service, ensuring compliance with policies and regulatory standards. Manage allocations, voids, tenancy sign-ups, and terminations to maintain efficient occupancy levels. Support tenants with tenancy sustainment, income management, and welfare advice. Handle anti-social behaviour cases and implement effective resolution strategies. Conduct regular estate inspections and property visits to maintain safe and attractive neighbourhoods. Liaise with contractors and internal teams to coordinate repairs, maintenance, and cyclical works. Promote tenant participation through community engagement initiatives and meetings. Ensure accurate record-keeping and reporting using housing management systems. What you'll need to succeed Previous experience in a Housing Officer role within social housing or a similar environment. Strong knowledge of housing legislation and tenancy management processes. Excellent communication and problem-solving skills. Ability to manage a varied caseload and work effectively under pressure. Proficient in housing management systems and Microsoft Office applications. What you'll get in return 26.39 p/h (PAYE) Supportive team environment Opportunity to make a positive impact in the community What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Spencer Clarke Group are seeking a Communities Project Officer for a Local Authority Client in Warwickshire. In this role, you will oversee the smooth delivery and handover of new Phase 2 homes and support tenants as they move in. Duties: Coordinate day-to-day delivery and handover of Phase 2 homes, including site visits and project updates. Support lettings, allocations, tenancy sign-ups, and planned household moves. Prepare properties, systems, and contracts for operational readiness and compliance. Provide early tenant support and assist with communications and community engagement. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience in housing services, allocations, tenancy management, or related fields. Strong project coordination and organisational skills. Confident working across multiple teams with good communication abilities. Ability to handle data, solve problems, and support positive tenant outcomes. What's on offer: Salary: 19 may negotiate higher for exceptional candidates, based on experience Contract type: 3 - 6 months minimum, with a high likelihood of extension Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

We are now recruiting for a Housing Officer to start immediately in Blackpool . This is a full-time position with 37 hours a week with the flexibility of hybrid work . This is a fixed-term contract for 6 months . We are offering competitive hourly rates ranging from 20 - 22.75 . Your new role Support service delivery through sign-ups, allocations, lettings and voids Deal with cases of low-medium level ASB and other tenancy breaches, including intervention and mediation Conduct welfare visits and property checks to ensure all safeguarding and health and safety standards are maintained Multi-agency collaboration to provide a comprehensive service What you'll need to succeed Experience in a similar role, such as housing management or tenancy sustainment Experience in handling cases of ASB or tenancy breaches Good knowledge of housing and tenancy legislation and regulations Full Driving Licence and valid business insurance Standard DBS is required What you'll get in return Weekly Pay Full-time hours Hybrid working Option to be paid PAYE or Umbrella What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Housing Officer Fulltime Monday to Friday 9am to 5.50pm - based on site in Slough managing blocks of flats. £28,000 per annum. We are seeking a dedicated and organised Housing Officer to join our team. The successful candidate will be responsible for managing housing-related administrative tasks, providing excellent customer service to tenants, and ensuring smooth communication between residents and management. This role offers an opportunity to work within a supportive environment, contributing to the effective operation of our housing services. The position is paid and suitable for individuals with a keen eye for detail and strong organisational skills. Responsibilities Manage tenant records using property management software, ensuring accuracy and confidentiality Handle all aspects of data entry related to housing allocations, rent payments, and maintenance requests Provide exceptional customer service via phone and via emails maintaining professional phone etiquette at all times Assist tenants with queries regarding housing repairs and disputes and complaints. Daily updates and interaction with onsite caretaker Coordinate with maintenance teams to address repair requests promptly and efficiently Log all jobs on to the system. Organise and maintain administrative documentation related to all repair jobs completed and outstanding Support the organisation in all other office duties Experience Previous experience in office administration or property management is preferred Strong data entry skills with attention to detail Proven administrative experience with excellent organisational abilities Excellent phone etiquette and communication skills Ability to work independently whilst maintaining a high level of professionalism This role offers a rewarding opportunity for individuals eager to contribute positively within a housing environment, utilising their organisational skills and customer service expertise. Job Types: Full-time, Permanent Work Location: In person

Eden Brown are seeking a highly experienced Housing Assistant to work on a contract until the end of March situated in Manchester The role will be a hybrid role with a mix of homeworking and office working The role as Housing Assistant will involve: - Dealing with frontline administration duties for the Housing and Lettings Officers - Managing a number of new builds - Letting them out to new customers - Processing sign ups Due to the nature of this role interested candidates must have extensive Lettings/Allocations experience Only apply if you match the above Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Tenancy Relation Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Job Responsibilities The role involves supporting the Team Manager in preventing or alleviating homelessness effectively and reducing the use of temporary accommodation by the Council. Key responsibilities include: Assessing, investigating, and verifying applications for the Housing Register under Part VI of the Housing Act 1996 and the Council s Allocations Scheme. Interviewing and verifying applicants making applications under Part VII of the Housing Act (1996). Determining the duty owed to households under the Homelessness Reduction Act (2017) and the Housing Act (1996). Ensuring the Council meets its statutory duties under the Homelessness Reduction Act 2017 and providing reliable data for the Council and the Department for Communities and Local Government. Supporting the Housing Solutions Leader in developing innovative solutions to prevent homelessness and reduce temporary accommodation use, with knowledge of relevant housing legislation. Providing rapid, effective responses to referrals and delivering a customer-friendly experience to resolve housing needs at first contact. Arranging and developing outreach surgeries and online platforms for public bodies and potential partners to deliver cross-cutting prevention work. Assessing customers' housing needs according to relevant housing legislation and ensuring compliance with safety and health standards. Handling enquiries, complaints, and correspondence from clients and their advocates, and preparing information for court cases. Liaising with customers, statutory organizations, advocates, and third-sector providers to find sustainable housing solutions for complex needs cases. Maintaining accurate service records to ensure compliance with reporting arrangements and providing management with performance information. Developing and maintaining positive relationships with clients, resident organizations, council officers, housing providers, and other stakeholders. Participating in relevant projects within and outside the section as appropriate. Person Specification Thorough understanding of Central London housing issues and access to social housing locally. Awareness of issues and initiatives facing local authority housing, and knowledge of relevant legislation. Experience in providing effective advice services to the public and implementing equality and diversity approaches. Proven experience of working in a team and effective record-keeping. Strong interpersonal skills, including active listening and advocacy. Excellent communication skills and the ability to write detailed technical letters and reports. Ability to gather information, interpret complex issues, and provide creative solutions. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

An opportunity for Temporary Hybrid Lettings and Allocation Officers to join a Lettings Team based in Central London. The role will involve acting as the first point of contact for tenants and provide an excellent customer service to tenant whilst supporting tenants to maintain their tenancies. Working Full Time Hours 37.5 hours 3 Days in the Office and 2 Days at home Paying up to 210 per day via umbrella service for 6 Months,. Client Details A reputable and leading Housing Provider who have rapid growth in their teams and portfolio. Description The key responsibilities: To act as the first point of contact for tenants, escalating issues when needed. To carry out comprehensive affordability assessments by gathering financial information to complete assessment and calculate affordability of incoming residents. To be able to provide advice to residents about their eligibility for the property and also provide them with moving advice. To provide advice to residents about different tenancies and tenures and to emphasis their rights and responsibilities as stated in the tenancy agreement. Residents will also be required to provide a rent payment of at least a week in advance before the tenancy sign up. To ensure that residents are aware of our digital sign up process and that they utilise the resident portal. To prepare sign up documents, including tenancy agreements for residents ahead of the sign up. To carry out viewings and sign up of available properties. Support and advise tenants to ensure their tenancies are sustained. Profile The successful candidate will have: Previous experience in Lettings and Housing Management Good knowledge of the lettings process and allocations Identify support needs and safeguarding tenancies Tenancy sustainment. Job Offer There are several Lettings and Allocation Officer positions available - this is a 6-month minimum contract with the possibility to be extended. A competitive daily rate will be offered and an immediate start - one weeks notice start-date.