2 jobs found

Homeownership Officer Location: Long Stratton, Norwich, Norfolk Salary: £37,000 per annum Fulltime: 37hrs per week Are you passionate about delivering excellent customer service and helping homeowners navigate complex property, leasehold and shared ownership matters with confidence? We're looking for a proactive and organised Homeownership Officer to join our Homeownership team in Long Stratton, Norfolk. In this varied role, you'll manage a diverse caseload covering leasehold management, affordable home ownership, property transactions, major works consultation and homeowner services. You'll provide clear, accurate advice to customers, work closely with solicitors, contractors and stakeholders, and help resolve enquiries, complaints and disputes professionally. You'll also support compliance with legislation and policy, keeping records accurate and ensuring risks are identified and managed effectively. This is a great opportunity for someone with experience in homeownership, leasehold management, housing, conveyancing or property management who enjoys problem-solving, building relationships and making a positive difference for customers. What you'll bring: Experience managing varied cases and interpreting legal, contractual or property-related information. Strong communication skills and the ability to explain complex matters clearly. A customer-focused, professional and solution-focused approach. Excellent organisation, accuracy and confidence managing competing priorities. For a full list of responsibilities, please see the attached Role Profile If you're ready to use your housing, property or leasehold experience in a role where every day brings variety and impact, we'd love to hear from you. Closing date: 9th August 2026 Shortlist date: 10th August 2026 Interview date: TBC

Housing Officer Homeownership Location: Bedfordshire / Oxfordshire / Cambridgeshire Corridor Contract: Full Time Permanent Salary: up to 35,500 including car allowance Are you passionate about delivering outstanding customer service and making a positive difference in people's lives? We are looking for a proactive and customer-focused Housing Officer Homeownership to provide high-quality housing management services to leasehold, freehold and shared ownership customers. You will act as a trusted point of contact, ensuring customers receive responsive, professional and compliant support throughout their homeownership journey. What You'll Be Doing Manage a portfolio of homeownership cases and act as the primary contact for customers. Provide advice and support on leasehold, freehold and shared ownership matters. Maximise income collection through effective management of service charge, ground rent and shared ownership arrears. Respond to customer enquiries and complaints in a timely, professional and fair manner. Work collaboratively with internal teams including estates, planned works, service charges, sales and customer services. Identify vulnerable customers and make referrals to specialist support services where appropriate. Support legal action, mediation, court and tribunal processes when required. Carry out estate visits and support customer engagement activities. Recognise safeguarding and domestic abuse concerns and ensure appropriate action is taken. Contribute to projects and continuous service improvement initiatives. You will be a confident and empathetic housing professional who is able to balance excellent customer service with effective tenancy and leasehold management. Experience within housing management, leasehold management, tenancy management or neighbourhood services. Proven debt management and arrears recovery experience. Knowledge of leasehold services and homeownership products. Excellent communication, negotiation and influencing sk