12 jobs found

Job Description Housing Options & Homelessness Prevention Officer 1. Job Purpose To provide a statutory homelessness and housing advice service in accordance with the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017. To prevent homelessness through early intervention, comprehensive assessments, the preparation and implementation of Personalised Housing Plans (PHPs), and the delivery of practical housing advice. To support senior officers and managers by contributing to statutory duties, service improvements, and effective case management. To deliver a high-quality, customer-focused service to a diverse range of clients, including vulnerable and disadvantaged households. 2. Key Responsibilities 2.1 Statutory Homelessness & Prevention Duties Deliver statutory homelessness assessments in line with the Housing Act 1996, the Homelessness Reduction Act 2017, and associated statutory guidance. Prepare, update, and publish Personalised Housing Plans (PHPs) to prevent or relieve homelessness. Undertake detailed housing needs assessments, identifying causes of homelessness and appropriate prevention measures. Take all reasonable steps to prevent homelessness through tailored support, advice, and interventions. Ensure all statutory notifications and decisions are accurate and issued within legislative timescales. 2.2 Housing Advice and Options Provide high-quality, accessible advice to households on housing options, homelessness prevention, tenancy rights, affordability, private rented sector access, and support services available. Tailor advice to diverse and vulnerable households, ensuring communication is clear, empathetic, and customer-centred. Work with clients to explore all viable solutions, ensuring sustainable long-term outcomes. 2.3 Casework Management Maintain an accurate and up-to-date caseload, ensuring all actions are recorded promptly and case notes meet audit standards. Resolve complex casework issues through comprehensive investigations, liaison with partners, and proactive problem-solving. Monitor case progression in line with statutory requirements, service priorities, and performance targets. 2.4 Partnership & Multi-Agency Working Work proactively with internal teams, statutory services, voluntary agencies, support providers, and external stakeholders to prevent homelessness and secure positive housing outcomes. Promote and embed multi-agency collaboration in all casework and service delivery. Refer households to relevant specialist support services where appropriate, including domestic abuse, mental health, substance misuse, benefits, and financial inclusion. 2.5 Fraud Prevention & Compliance Contribute to the prevention and detection of fraud by identifying irregularities and referring cases to the Council's fraud team where required. Ensure compliance with legislation, policy, good practice, data protection, and safeguarding responsibilities. To Apply reach out to me on (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Eden Brown are seeking a highly efficient Support Worker on a 3-6 month contract situated in Manchester The role will involve working Monday to Friday (earlys and evenings) and one weekend a month (earlys only) Your role as Support Worker will involve: - Providing support to young people aged 16-18 year old - Managing challenges such as ADHD, Autism, Homelessness and Mental Health - Providing weekly support plans and assessments Its essential that you have an Enhanced DBS check to carry out this role Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Are you passionate about making a real difference in people's lives? We're looking for a Homelessness Intervention and Prevention Officer to join a dedicated housing team in South London. This is an exciting opportunity to help prevent homelessness and provide sustainable housing solutions for those in need. Homelessness Intervention and Prevention Officer Public Sector - Local Authority Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 36 hours per week Grade 9 - 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid Working - 2 days per week in office, remainder at home IT equipment provided ASAP Start Due to the high volume and complexity of cases, we are seeking candidates with proven, in-depth experience in homelessness prevention and housing casework. About the Role As a Homeless Intervention and Prevention Officer, you will: Act as the first point of contact for individuals with housing needs. Deliver tailored advice on housing options, welfare benefits, and tenancy rights. Work proactively to prevent homelessness through negotiation, mediation, and partnership working. Conduct statutory homelessness assessments and make legally sound decisions under relevant legislation. Develop personalised housing plans and collaborate with internal and external agencies to support vulnerable households. Key Responsibilities Provide early intervention and homelessness prevention advice. Respond to referrals under the Duty to Refer. Negotiate with landlords, lenders, and other stakeholders to sustain tenancies. Make recommendations for emergency accommodation and prevention payments. Keep accurate records and ensure compliance with housing legislation. What We're Looking For Strong knowledge of housing and homelessness legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017. Experience in homelessness prevention and housing casework. Excellent communication and negotiation skills. Ability to manage complex cases and work under pressure. Proficiency in MS Office and case management systems. Essential Experience Degree-level education or equivalent experience in housing or a related field. Background in customer-focused services and multi-agency working. Experience handling challenging situations and delivering positive outcomes. Additional Information You may be required to work across different locations and conduct home visits. Occasional work outside normal office hours may be necessary. If you're committed to helping people find sustainable housing solutions and want to be part of a team that makes a real impact, apply today through Adecco . Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Description Our local government clients in Haringey, Greater London, require a Housing Registration Officer to maintain the housing register and to provide housing applicants with an efficient & transparent assessment service, ensuring that all applications are assessed in line with policies and procedures and comply with relevant housing legislation. Your key responsibilities will include: To be responsible for carrying out project work, reviewing and updating household information on the older persons' housing register, and undertaking assessments of individuals applying for older persons' housing, including collating information for medical evaluations. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level 4 or equivalent qualifications, or evidence of demonstrable experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. A good Understanding of a housing registration system, Part VI of the Housing Act 1996 and social housing allocations legislation and policy. Experience of delivering a service to the public, ideally in a housing environment An Understanding of public policy issues affecting social housing. An awareness of occasions that require liaison with other public services (e.g. child protection, domestic abuse and safeguarding of adults and children). A flexible approach to the work and the demands of the post to undertake work to meet the needs of the business when required Ability to self-manage, work under pressure, and deliver work responsibly and sensitively. Good written communication and customer service skills Ability to be effective in a quickly changing environment An Understanding of issues around the security of tenure Ability to self-manage and work under pressure, prioritise work and meet deadlines A can-do improvement-focused attitude Use IT applications (including Email, SharePoint, Microsoft Word, PowerPoint & Excel) to communicate appropriately and effectively. Experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing Experience in case management and providing tailored outcomes for customers Essential Compliance Requirements 3 Years References DBS Disclosure Required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading public sector provider, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.

Housing Officer Braintree Location: Braintree, CM7. Salary: £20 - £24 per hour. Full Time Monday to Friday 37 hours. Contract: Initially three months possibly beyond. Frontline Support: Conduct initial interviews with individuals presenting housing-related issues, in person or remotely. Case Monitoring: Track and update homelessness prevention/relief cases, ensuring assessments and documentation are completed promptly. Temporary Accommodation Management: Maintain accurate records of temporary accommodation occupancy, update systems (e.g., Abritas), and liaise with providers to avoid delays. Administrative Tasks: Prepare essential paperwork such as occupation agreements, risk assessments, and notices to quit. Financial Liaison: Work with internal teams (e.g., Sundry Debtors) regarding invoices and repayments for temporary accommodation. Benefits Coordination: Hold weekly meetings with Housing Benefit teams to resolve outstanding documentation and ensure claims are processed. Reporting: Provide monthly data on temporary accommodation placements, including household numbers and nights stayed. On-Site Support: Assist with signing up tenants, compiling inventories, and explaining tenancy conditions. Meeting Support: Attend and assist with meetings (e.g., Joint Referral Panel), including preparation and note-taking. In the absence of other clerical staff undertake administrative tasks such as copying docs, attaching documents to Abritas Housing System, preparation of duty rota etc Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Liam Heddle on (url removed)

Description Our local government clients in Ilford, Greater London, require a Housing Solutions Officer to provide an effective, professional homelessness service, including the assessment and investigation of homelessness applications and approaches in line with the statutory duties under the Housing Act 1996, Part 7, and relevant case law. Three days site-based at local hospitals and mental health facilities. Your key responsibilities will include: To work with customers to develop, update and review Personalised Housing Plans for customers, considering the Homelessness Reduction Act 2017 and working with customers to implement these plans to ensure that homelessness is prevented or relieved through active interventions and pursuit of effective housing options. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level 4; HND; BTEC Professional; and equivalent qualifications, or evidence of demonstrable application during experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Good knowledge of relevant Lettings, Homelessness and Housing Act legislation, including security of tenure and private tenants' rights, A good knowledge of services, benefits and support available to applicants experiencing housing problems. Good knowledge of relevant case law and Codes of Guidance. Experience in providing an effective advice service to members of the public. Experience of implementing an equality and diversity approach to service delivery. Experience of working in a team. Experience of working in a demanding front-line customer service environment. Experience in dealing effectively with confrontational and challenging situations. Experience of working with vulnerable customers and providing appropriate support. Experience of working with homeless customers and those in housing need. Experience in carrying out interviews, investigations, and negotiations. Experience in adequate record keeping, including electronic. Experience of successfully working to performance targets and deadlines Excellent interpersonal skills, including active listening, advocacy and negotiation Excellent communication skills, including the ability to write detailed technical letters and reports, and to direct complex interviews and convey complex advice in a way that is understandable to customers. Ability to gain and retain the confidence and respect of staff, service users and other contacts. Ability to work unsupervised, prioritise workloads and achieve targets and deadlines. Ability to gather information and interpret complex issues, e.g. legislation and Case Law, quickly, to think creatively about problems and identify solutions Ability to work effectively and even-handedly with people from diverse backgrounds and circumstances. IT-literate and able to use software effectively. Demonstrate a positive attitude towards customer service. Be self-motivated and be able to work under pressure. Demonstrate a flexible and innovative approach to problem-solving. Ability to be proactive and creative in preventing homelessness and resolving complex customer problems. Essential Compliance Requirements 3 Years References DBS Disclosure Required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading public sector provider, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.

We're recruiting an experienced and motivated Housing Support Officer. This is an excellent opportunity for a professional with experience in housing advice, homelessness prevention, or temporary accommodation management to make an immediate impact supporting vulnerable households and improving housing outcomes, You'll play a key role in providing frontline advice and assistance to residents, managing homelessness prevention and relief cases, and ensuring temporary accommodation is effectively managed. Working across a varied caseload, you'll liaise with tenants, landlords, and partner agencies to resolve issues, maintain compliance, and support the delivery of an efficient and responsive housing service. The role will require the successful candidate to work in the office a minimum of 3 days per week and be on-site full time during the initial training period. The Role Conduct initial interviews with individuals presenting with housing-related issues, both in person and remotely. Monitor and update homelessness prevention and relief cases, ensuring assessments and documentation are completed accurately and promptly. Maintain accurate records of temporary accommodation occupancy and update housing systems (e.g., Abritas). Liaise with accommodation providers to coordinate placements and avoid delays. Prepare essential paperwork such as occupation agreements, risk assessments, and notices to quit. Work with internal finance teams (e.g., Sundry Debtors) regarding invoices, repayments, and charges for temporary accommodation. Hold weekly meetings with Housing Benefit teams to resolve outstanding documentation and ensure claims are processed efficiently. Provide monthly data on temporary accommodation placements, including household numbers and nights stayed. Assist with signing up tenants, compiling inventories, and explaining tenancy conditions. Attend and support meetings such as the Joint Referral Panel, including preparation and note-taking. Undertake general administrative duties such as copying, uploading documents to Abritas, and preparing duty rotas when required. Key Requirements Proven experience working within a Housing Advice, Homelessness, or Housing Solutions Service in a local authority setting. Strong communication and interpersonal skills, with the ability to engage effectively with customers and partner agencies. Experience using housing management systems - knowledge of Abritas (Civica) modules is highly desirable. Good understanding of homelessness legislation, case management, and statutory processes. Ability to accurately record and monitor data using databases and Excel. Excellent organisational skills and attention to detail, with the ability to manage a varied caseload. A positive, flexible approach to problem-solving and delivering high-quality service outcomes. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Position : Homelessness Prevention & Solutions Officer Location : Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - 6 months, possible extension Working Pattern : Hybrid working Pay Rate : 22.59 per hour PAYE Pertemps Recruitment, in partnership with the London Borough of Harrow, is seeking a proactive Homelessness Prevention & Solutions Officer to join the Housing Services team. Key Responsibilities: Provide housing advice via rota duties, interviews, duty line, and electronic enquiries. Deliver tailored support to homeless clients, assessing housing/financial needs and tenancy sustainability. Manage caseloads, conduct statutory assessments under the Homelessness Reduction Act 2017, and meet deadlines. Build supportive relationships to empower clients towards independent housing solutions. Create and maintain Personal Housing Plans (PHPs), ensuring timely updates and council actions. Guide clients on rental markets, benefits, and housing options; assist with securing tenancies. Support resettlement by signposting to relevant agencies to help sustain tenancies. Candidate Profile: Strong knowledge of housing legislation, homelessness policy, and prevention tools. Understanding of housing benefit rules, supply/demand issues, and eviction/possession processes. Excellent customer service, investigative, and communication skills. Experience advising vulnerable clients, interviewing applicants, and handling sensitive information. Skilled in negotiation, advocacy, mediation, and accurate record-keeping. Ability to meet performance targets and interpret complex legislation quickly. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)

Housing Options Officer (Housing Register) Hertford Contract £15.71 per hour PAYE or £20 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Options Officer (Housing Register) This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Provide housing advice and assistance to customers in line with current legislation and council policy, providing a professional, sensitive and confidential service. To be responsible for initial assessments of applicants in housing need that approach the council either by telephone, in writing, by email or following referrals made by other public bodies. To make decisions on whether an applicant is eligible for assistance, and if they are homeless or threatened with homelessness within 56 days, notify the applicant in writing. Book appointments for those that are homeless or threatened with homelessness within 56 days and refer to the Senior Housing Options Officer (Prevention and Relief) . For those applicants not homeless or threatened with homelessness within 56 working days provide housing advice in line with current legislation and council policy including providing assistance with applications for social housing. To keep up to date with changes in legislation, case law, and eligibility for benefits that may affect the advice and information given. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Visiting Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Responsibilities Complete home visits to temporary accommodation residents and those applying as homeless, ensuring data collection to shape services and identify high-need groups. Conduct dynamic risk assessments to identify health and safety concerns, including fire safety and evacuation capabilities. Verify accommodation suitability under relevant legislation and address disrepair issues by liaising with appropriate services. Identify and report suspected fraud related to housing tenancies or applications. Promote fire safety practices, including testing alarms and referring to the Housing Fire Safety Team when necessary. Support vulnerable residents by identifying abuse or neglect, ensuring they receive appropriate support. Advise residents on capital works plans and provide feedback to relevant teams. Capture and verify household data to ensure adequate tenant support. Encourage residents to complete Equality Monitoring forms to enhance service profiling. Respond to emergency incidents and integrate learning into service improvements. Provide tenancy and housing advice, referring residents to relevant departments when needed. Participate in service improvement initiatives and resident meetings to enhance service delivery. Communicate updates on homelessness prevention, estate improvements, and resident engagement projects. Identify complex cases for follow-up and coordinate with relevant teams to ensure service delivery. Facilitate referrals to support services, such as employment support and social care. Ensure timely, high-quality written correspondence and accurate record-keeping of home visits. Deliver empathetic and professional customer experiences, adhering to customer care standards. Comply with Data Protection Act and relevant legislation in all duties. Adhere to the Council s Health and Safety Policy and perform any additional reasonable duties. Person Specification Commitment to Equal Opportunity, Customer Care, and service delivery policies. GCSE pass in English and maths or equivalent qualifications. Experience in housing services, supporting tenancy sustainability, and working with support services. Knowledge of landlord obligations, safeguarding, and housing legislation. Excellent customer service skills and ability to work independently under pressure. Proficient in using technology and maintaining confidentiality. Strong communication skills, both written and oral, with a non-judgmental approach to diverse communities. Understanding of health, fire safety, welfare, and employment legislation. Ability to work flexibly and achieve performance indicators. Capacity to inspire change and provide guidance to residents. Commitment to Council values: Putting Communities First, Respect, Integrity, and Working Together. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

we are looking to recruit a Housing Advice Officer based in Stroud, working within Local Authority. This role will be to provide housing options advice to members of the public following an assessment and carry out casework, with the primary aim of preventing homelessness. To make determinations on homeless cases in accordance with Housing Act 1996 part VII (as amended) and the Homelessness Reduction Act 2017. The Role Your key duties within the role will include the following: -To act as the first point of contact for advice, assistance and support to provide an efficient, friendly and responsive service to all customer and stakeholder enquiries either in person, by telephone, home visit, email or in writing. -To assess homelessness applications and make sound decisions, ensuring that the Council's obligations under the Housing Act 1996, Part VII (as amended) and the Homelessness Reduction Act are complied with and once assessed and investigated make decisions on the duties owed. -To review Personal Housing Plans with customers to ensure successful outcomes and.to prevent and relieve homelessness by exploring all options and utilizing 'prevention tools'. -To work in partnership with the Council's Contracted Support Provider to prevent and relieve homelessness, in particular ensuring that customers with support needs are referred for support. -Make referrals to, and liaise closely with, other agencies in order to provide appropriate housing solutions to contribute to the delivery of service objectives to ensure that the service contributes effectively to tackling social exclusion, worklessness, debt and overcrowding. -Arrange suitable temporary accommodation for eligible homeless households in priority need, preventing the use of Bed and Breakfast, wherever possible. - The Candidate To be considered for this role you must have in-depth knowledge of the homeless reduction Act with experience of a housing options and advise. The Contract This is a temporary contact starting ASAP and is running for 3 months, working 37 hours per week. Why to work here? -An exclusive range of Social Housing vacancies across the UK -Free DBS processing -Provider of Housing staff to over 200 local authorities and 100 Housing Associations. -Frequent notifications for upcoming opportunities via text and email -£250 referral bonus if you refer a successful candidate and they complete a probationary period

North London, UK Housing Options Officer Role- Homelessness/Welfare (Temp Ongoing) Our client are looking for a well versed Housing Options Officer for their offices in North London on a temp ongoing basis. This role will be specialising in homelessness support/prevention and welfare to residents of the borough. The role will be supporting residents in the borough to secure accomodation in the area and assisting them through the processes accordingly. The main duties are as follows: To deal with and difficult housing enquiries in order to ensure all customers have a positive experience and receive the right answer first time with consistent high quality. To provide appropriate basic advice and assistance on all matters of housing entitlement, eligibility and priority need for social housing. To ensure customers receive correspondence written in plain English which takes account of any special requirements and conforms to our clients right first time and customer service standards. To ensure wherever possible by intervention, referral, advice, advocacy and joint working that homelessness is prevented by ensuring the broadest range of housing options is available to customers. To follow the departments procedures and protocols for the effective liaison and discharging statutory joint obligations. To enable mediation between landlords and tenants, parents relatives and family relationship breakdowns in order to prevent homelessness. To interview and carry out an initial assessment of all customers visiting the Housing Aid Centre. To give guidance regarding welfare benefits and income maximisation To acquire and maintain up to date detailed knowledge of relevant housing legislation including current case law. To keep clear up to date accurate and written and computerised records. Maintaining confidentiality and security of information. To interview and visit applicants carry out inquiries within target timescales at alternative locations where necessary. Ensuring that supporting information and evidence is available to substantiate the decision in each case. To take responsibility for promoting and safeguarding the welfare of children and young persons/ vulnerable adults who you come into contact with. To provide information on, promote and refer customers to all available housing options, including special schemes, voluntary sector housing, private sector housing, shared ownership and other initiatives. To liaise closely and effectively with both internal and external colleagues. To refer clients where appropriate to other professionals and agencies. for advice on housing matters, welfare rights, social services, immigration and other issues using referral procedures. To advice and assess customers suitability for Home Shelter Scheme and make appropriate referrals to relevant agencies including MARAC, Police, Social Services and Area Housing Office To undertake other duties commensurate to the grade of the post. ADDITIONAL:To use information technology systems to carry out duties in the most efficient and effective manner. To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager. To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder. To carry out duties and responsibilities in accordance with the council’s commitment to customer service excellence and ensure compliance with the customer care standards. To be committed to the clients core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out. To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation. To carry out duties and responsibilities in accordance with the clients Health and Safety Policy and relevant Health and Safety legislation. For this role you will ideally have the following: Extensive experience with housing options and advice – specifically with homelessness and welfare reform Have dealt with landlords - under the Protection of Eviction AcComputer literate ( Very good with excel and familiar with database ) Knowledge of relevant homeless legislation relating to homelessness and housing needs, with particular reference to the Housing Act 1996 (amended 2002) ·Good Knowledge of the Homelessness Reduction Act (HRA) Good with issuing/completing PHP, End of Duty letters and issuing non-cooperation letter Preventing Homelessness by mediating with hosts ( family & friends) and liaising with landlords to stop evictionsAt all times to carry out responsibilities/duties within the framework of the our clients Dignity for all Policy. (Equal Opportunities Policy) This role is working Mon-Fri 9am-5pm daily and offering £17.27 GBP PAYE- Umbrella options are also available. This role is immediate and you will ideally have worked in a similar role. Please apply with your CV through the "Apply" Button or email your CV to (Email Removed)(url removed)