5 jobs found

Title: FM Helpdesk Coordinator Location: Bolton Salary: £27,000 - £30,000 The Client Our client are a dynamic and rapidly expanding leader in the construction and facilities management sector. They provide a comprehensive range of services aimed at optimising the operations of commercial and residential buildings. As part of their continued growth, they are seeking a skilled and dedicated Helpdesk Coordinator to join their team. This is an exciting opportunity to contribute to a fast-paced and collaborative work environment while supporting the financial operations of the company. The role of Helpdesk Coordinator - Facilities Management: As a Helpdesk Coordinator, you will play a vital role in supporting the efficient delivery of services by coordinating and managing both reactive and planned maintenance activities. You will be responsible for handling maintenance schedules, managing client enquiries, and ensuring that records are accurately updated in our clients CRM system. This role offers an exciting opportunity to work within a supportive and rapidly growing team where your skills will be valued, and your development will be encouraged. If you are organised, proactive, and enjoy working in a fast-paced environment, we want to hear from you Key Responsibilities of the Helpdesk Coordinator: You will coordinate reactive and planned maintenance schedules for electrical and commercial fit-out services. You will ensure that the CRM system is accurately updated with all relevant project data, including client communications and progress updates. As the point of contact for clients, you will provide updates on project status, address concerns, and ensure that all administrative documentation is accurate and up to date. You will facilitate communication between the helpdesk team and other departments to ensure smooth operations and will prioritise incoming requests, addressing urgent matters promptly. Additionally, you will support the team with general administrative duties to meet deadlines and maintain efficient operations. Essentials: - Previous experience in an administrative role within a busy construction or facilities management setting - Strong organisational skills and attention to detail - Experience with CRM systems (Big Change experience is advantageous but not essential) - Ability to manage multiple tasks and prioritise effectively in a fast-paced environment - Excellent communication skills, both written and verbal, with a strong client management focus - Ability to work independently as well as part of a team What's on Offer: Competitive Salary: Based on experience. Pension Scheme: 5% pension contribution to help secure your future. Professional Development: Opportunities for continuous personal and career growth. Modern Head Office: Join a vibrant and innovative workplace with a supportive team atmosphere. Collaborative Team: A culture that values communication, respect, and shared success. Exciting Growth Potential: Be part of a growing company with a clear vision for the future. Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.

Lead the team. Drive performance. Deliver exceptional customer service. My long-standing client within the Building Services industry is looking to recruit an experienced Customer Operations Manager to lead their busy Helpdesk team. Having worked with this business for a number of years, I've seen them go from strength to strength. They have grown steadily by delivering an exceptional service to their customers and now operate from beautiful modern offices, providing a fantastic working environment for their team. This is a key leadership role within the business and would suit someone with a strong operational background who enjoys leading people, improving processes and delivering first-class customer service. Whilst experience within Facilities Maintenance, Facilities Management or Building Services would be highly advantageous, candidates from similar other fast-paced operational environments may also be considered. Experience within the retail property maintenance sector would also be useful but is by no means essential. The Role As Customer Operations Manager, you'll take ownership of the day-to-day running of the Helpdesk, ensuring the team delivers an efficient, customer-focused service while meeting customer expectations and contractual service levels. This is very much an operational management role, with responsibility for leading the daily operation, managing workloads, prioritising resources and ensuring the team consistently delivers an outstanding service. Whilst you'll line manage the Helpdesk team, the majority of HR administration is supported by an external HR provider, allowing you to focus on operational performance and continuous improvement. Your responsibilities will include: Leading and motivating the Helpdesk team to deliver exceptional customer service. Overseeing reactive and planned maintenance works to ensure SLA compliance. Managing Priority 1 and Priority 2 jobs, ensuring customers receive regular updates. Building strong relationships with key customers and resolving escalated issues. Monitoring KPIs, SLAs, workflow and performance. Producing reports for senior management and making recommendations for improvement. Driving continuous improvement across systems, processes and procedures. Working closely with contractors and internal departments to ensure excellent service delivery. Creating a positive, accountable and customer-focused culture within the team. About You You'll be an experienced people manager with strong operational experience within the Facilities Maintenance and Management sector and a passion for delivering outstanding customer service and improving operational performance. Why Join? This is an excellent opportunity to join a well-established and growing business that genuinely values its people. You'll have the autonomy to make a real impact, lead a successful team and play a key role in the continued growth of the business. Working from beautiful modern offices with a supportive leadership team, you'll be joining a company that invests in its people and encourages new ideas to improve service and performance. Ready for your next challenge? Apply now

Job Title: Parts Ordering Team Leader Location: Glasgow Head Office Contract: Permanent Working Pattern : 37.5 hours per week 5 days over 7 Salary: 30,141.72 per annum + great company benefits. Job Purpose: The Parts Ordering Team Leader is responsible for leading the day-to-day operation of Parts Ordering Team, ensuring the right parts are ordered, tracked and delivered at the right time. The role will manage a small team, oversee supplier relationships, monitor inventory levels, coordinate the end-to-end ordering process and drive continuous improvement across stock control and parts management activities. Through effective planning, communication and performance management, the role will ensure downtime is minimised, service levels are achieved and costs are controlled Key Accountabilities: Lead, coach and develop the Parts Ordering Team , setting daily priorities and workloads. Manage the end-to-end ordering process including raising purchase orders, chasing deliveries and resolving discrepancies. Ensure the efficient recovery, categorisation, storage and dispatch of parts and equipment. Build and maintain strong supplier relationships to ensure effective service delivery and supply continuity. Support supplier negotiations regarding lead times, pricing and performance improvements. Monitor stock levels and reorder points to avoid shortages and excessive stock holdings. Track team KPIs including order accuracy, turnaround times and backorders, providing regular management reporting. Maintain accurate records across stock management systems, ERP platforms and internal databases. Work closely with technicians, suppliers and internal departments to provide updates on order status, stock availability and delivery schedules. Ensure returned parts are appropriately reviewed and categorised for reuse, repair, replacement or recycling. Identify and implement process improvements to increase efficiency, accuracy and customer service levels. Ensure all activities are completed in accordance with company policies, procedures and Health & Safety requirements. To always represent the company in a professional and competent manner and develop a good working relationship with City and client colleagues. People Responsibilities: Lead, motivate and develop a Parts Ordering Team Conduct regular coaching and performance conversations to support colleague development. Support recruitment, onboarding and training activities where required. Ensure colleague records, mandatory training and development requirements are maintained and up to date. Foster a positive and inclusive team culture focused on continuous improvement and collaboration. Knowledge, Skillsand Abilities: Essential Proven experience in parts managment ordering, procurement or stock control. Previous Team Leader or supervisory experience. Confident using CAFM system and Microsoft Excel. Ability to manage multiple priorities and work effectively under pressure Customer-focused approach with strong problem-solving skills Experience building relationships with suppliers and internal stakeholders. Competent in Microsoft Office applications Desirable Experience of supplier management and performance monitoring. Experience of KPI reporting and operational analysis. Experience of leading process improvement initiatives

Facilities Management Lead (Interim/Temporary) Are you an experienced Facilities Management professional ready to lead a diverse operational estate? We are seeking an Interim Facilities Management Lead to take responsibility for the day-to-day management, compliance, maintenance and operational performance of a portfolio of approximately 30 properties. You will lead a small but dedicated FM team, manage contractors and service providers, and ensure that all facilities remain safe, compliant, efficient and fit for purpose. This is a hands-on leadership role where you'll drive service improvements, oversee planned and reactive maintenance, manage FM contracts, and play a key role in business continuity and emergency response. Key Responsibilities Lead and manage facilities operations across a multi-site operational estate. Ensure compliance with health & safety, fire safety, COSHH, statutory and environmental regulations. Manage planned preventative maintenance (PPM), reactive repairs and contractor performance. Oversee FM budgets, procurement activities, service contracts and KPI delivery. Manage facilities helpdesk/inbox activities, service requests and operational issues. Produce compliance and performance reports, identifying risks and solutions. Lead space planning, office moves, workplace improvements and business continuity arrangements. Develop, coach and support the Facilities Management team to deliver excellent service standards. About You Experienced Facilities Manager with strong leadership and contractor management skills. Knowledge of building maintenance, compliance, workplace services and health & safety legislation. IOSH, NEBOSH or equivalent Health & Safety qualification. Able to manage competing priorities, make sound decisions and drive continuous improvement. Strong stakeholder management, reporting and budget management experience. Full UK driving licence and access to a vehicle. This is an excellent opportunity for an experienced FM professional to make an immediate impact, leading a vital service while driving operational excellence across a complex property portfolio.

Site Porter Full-Time 37.5 Hours per Week Permanent Role Are you a hands-on, reliable, and proactive individual looking for a varied role within a busy school environment? We are currently recruiting for a Site Porter to join a dedicated Estates and Services team, supporting the smooth day-to-day operation of a prestigious school site. This is an excellent opportunity for someone who enjoys practical work, takes pride in delivering excellent service, and thrives in a fast-paced environment where no two days are the same. Working Hours This role operates on a two-week alternating rota across 52 weeks of the year: Week A: 10:00am - 6:00pm Week B: 6:00am - 2:00pm (30-minute unpaid lunch break included) As Site Porter, you will play a key role in supporting the operational running of the school and wider charity facilities. Working within the in-house portering team, you will assist with site logistics, deliveries, event set-ups, security duties, and general operational support while ensuring health and safety standards are maintained at all times. This is a physically active role requiring excellent organisation, communication, and time management skills. You will regularly interact with staff, visitors, contractors, parents, and senior leadership, so professionalism and a positive approach are essential. Key Responsibilities as the Site Porter: Managing and responding to portering requests through the CAFM helpdesk system Unlocking and securing buildings and gates during early and late shifts Receiving, distributing, and storing deliveries, parcels, and incoming post Assisting with furniture moves, room set-ups, assemblies, parents' evenings, and school events Supporting the smooth running of major school and charity events Monitoring site safety and responding to alarms when required Providing reception cover during designated times Supporting traffic management and maintaining site security awareness Ensuring photocopier supplies are stocked across the site Carrying out manual handling duties safely and efficiently Assisting with vehicle checks, basic maintenance, and minibus duties when required Supporting wider Estates, Cleaning, Grounds, and Maintenance teams as needed Maintaining excellent housekeeping standards across the site The person: Essential Requirements Full clean UK driving licence Good understanding of health & safety practices Ability to work on a rotating shift pattern Professional appearance and attitude at all times Experience Physically fit and comfortable with manual handling duties Highly organised with good time management skills A strong communicator with a professional and approachable manner Able to work independently and as part of a team Proactive, reliable, and willing to support wider operational activities Comfortable using computers and online systems Flexible and adaptable to changing priorities Desirable Experience Previous experience in a porter, facilities, caretaking, estates, or operational support role Experience working within schools, education, or large sites Basic vehicle maintenance knowledge Manual handling or health & safety training What our client is offering: A varied and rewarding role within a supportive team Opportunities for training and development A professional and friendly working environment The opportunity to contribute to the smooth running of a respected educational setting If you are practical, dependable, and enjoy working in a busy environment where your contribution truly matters, we would love to hear from you.