14 jobs found

Service Desk Administrator Crayford, Kent (Fully office based) Up to £28,000 (depending on experience) Monday Friday, 08 00 Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Service Desk Administrator to join their busy and dynamic team based in Crayford. This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations. The Role As a Service Desk Administrator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams. Your responsibilities will include: Acting as the first point of contact for client enquiries via phone and email Scheduling and prioritising work for engineers, including managing callouts and rotas Providing updates to clients via CRM systems, portals, email, and phone Processing engineer and subcontractor paperwork and maintaining KPI trackers Raising purchase orders and processing invoices Producing quotations following engineering visits Running reports, analysing data, and supporting management with insights Preparing and presenting monthly reports Investigating and resolving customer issues efficiently About You: Have previous experience in a Service Desk, Helpdesk, or Coordinator position Be comfortable working in a fast-paced, high-pressure environment Have strong organisational skills with excellent attention to detail Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems Possess strong written and verbal communication skills Have a professional and friendly telephone manner Be proactive, adaptable, and customer-focused Be able to work both independently and as part of a team What s in it for You? Salary up to £28,000 depending on experience 25 days holiday + bank holidays Birthday day off Pension scheme Healthcare scheme (after qualifying period) Employee perks platform Regular company social events Ongoing training and development opportunities Supportive and friendly working environment

Helpdesk Administrator Enfield (Hybrid Opportunity) Location: Enfield (Hybrid after initial period) Hours: Monday Friday, 8:00 AM 5:00 PM Pay: £16.93 per hour (Umbrella) Contract Type: Temp-to-Perm About the Role We are seeking a proactive and highly organised Helpdesk Administrator to join a busy, fast-paced team in Enfield. This is a temp-to-perm opportunity with the potential for hybrid working after a few months. You will play a crucial role in supporting operational teams, coordinating work orders, liaising with clients, subcontractors, and operatives, and ensuring daily schedules and reporting run smoothly. Key Responsibilities Raise and allocate work orders from client calls and emails using internal systems Collaborate with Contract Managers/Supervisors to assign daily and emergency tasks Schedule appointments with sites and subcontractors Process operative timesheets, maintain spreadsheets, and ensure payroll accuracy File and manage job documentation, including photos and supporting paperwork Update WIP reports and internal trackers to minimise outstanding jobs Handle client queries and recalls professionally across multiple contracts Maintain lone-working records and conduct welfare calls to operatives Ensure compliance and document accuracy, including RAMS, job sheets, and materials used Upload documents to client systems for invoicing and contract compliance Support administrative duties as required by managers and senior leadership Keep client portals up-to-date with job progress and documentation Requirements Previous experience in a coordinator or administrative role, ideally in maintenance, construction, or facilities Excellent organisational skills with strong attention to detail Confident communicator, able to engage professionally with clients, operatives, and management Proficient in MS Office and able to quickly learn internal systems Comfortable working in a fast-paced, high-volume environment

Do you have experience of working on a busy helpdesk within an estates department or for a service provider? Do you thrive on being busy, liaising with engineers and love effective teamwork? We are looking for a facilities helpdesk coordinator to join a client side estates team where you will be the heart of the facilities operations. Your facilities helpdesk role will include allocating and managing jobs for engineers, issuing purchase orders, helping to organise training and events and helping the estates team to deliver high-quality services efficiently and on budget. If you like to be busy, and work as a team, then this is the role for you! Your helpdesk position will involve: Acting as the first point of contact for maintenance, security, cleaning, and other services. Supporting the operation of helpdesk and job management systems (Invida). Providing administrative assistance for scheduling and resource prioritisation. Raising purchase orders, liaising with suppliers and maintaining accurate procurement and financial records. Assisting with contractor compliance and health and safety requirements. You will be based primarily on campus, in Holborn and you will love the welcoming and friendly team. To be successful in this estates helpdesk position we are looking for: Previous facilities helpdesk experience (this is essential) Experience of scheduling and liaising with engineers, both on the phone and face to face Experience of using a CAFM system, Invida would be highly advantageous Experience of raising PO numbers Good excel skills A friendly and assertive nature; effective communication skills are essential! You will enjoy a fabulous wealth of benefits including: 31 days holiday + bank holidays Enhanced Pension Opportunities for further development and training If you have facilities helpdesk experience, strong CAFM system knowledge and want to join a super team, please apply now!

Title: FM Helpdesk Coordinator Location: Bolton Salary: £27,000 - £30,000 The Client Our client are a dynamic and rapidly expanding leader in the construction and facilities management sector. They provide a comprehensive range of services aimed at optimising the operations of commercial and residential buildings. As part of their continued growth, they are seeking a skilled and dedicated Helpdesk Coordinator to join their team. This is an exciting opportunity to contribute to a fast-paced and collaborative work environment while supporting the financial operations of the company. The role of Helpdesk Coordinator - Facilities Management: As a Helpdesk Coordinator, you will play a vital role in supporting the efficient delivery of services by coordinating and managing both reactive and planned maintenance activities. You will be responsible for handling maintenance schedules, managing client enquiries, and ensuring that records are accurately updated in our clients CRM system. This role offers an exciting opportunity to work within a supportive and rapidly growing team where your skills will be valued, and your development will be encouraged. If you are organised, proactive, and enjoy working in a fast-paced environment, we want to hear from you Key Responsibilities of the Helpdesk Coordinator: You will coordinate reactive and planned maintenance schedules for electrical and commercial fit-out services. You will ensure that the CRM system is accurately updated with all relevant project data, including client communications and progress updates. As the point of contact for clients, you will provide updates on project status, address concerns, and ensure that all administrative documentation is accurate and up to date. You will facilitate communication between the helpdesk team and other departments to ensure smooth operations and will prioritise incoming requests, addressing urgent matters promptly. Additionally, you will support the team with general administrative duties to meet deadlines and maintain efficient operations. Essentials: - Previous experience in an administrative role within a busy construction or facilities management setting - Strong organisational skills and attention to detail - Experience with CRM systems (Big Change experience is advantageous but not essential) - Ability to manage multiple tasks and prioritise effectively in a fast-paced environment - Excellent communication skills, both written and verbal, with a strong client management focus - Ability to work independently as well as part of a team What's on Offer: Competitive Salary: Based on experience. Pension Scheme: 5% pension contribution to help secure your future. Professional Development: Opportunities for continuous personal and career growth. Modern Head Office: Join a vibrant and innovative workplace with a supportive team atmosphere. Collaborative Team: A culture that values communication, respect, and shared success. Exciting Growth Potential: Be part of a growing company with a clear vision for the future. Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.

Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Reception / Workplace Coordinator - Part Time 24 Hours Per Week CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Birmingham . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.

Are you an experienced Facilities Co-Ordinator with a passion for safety, service, and operational excellence? We re seeking a proactive individual to support the day-to-day coordination of facilities and health & safety operations across multiple sites. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys balancing structured audits with hands-on coordination, and takes pride in delivering excellent service across facilities, compliance, and contractor management. To be considered for the role, you ll require the following essentials: Strong knowledge of Health & Safety and Environmental legislation NEBOSH or IOSH certification (preferred) Background in Facilities Management, ideally with stakeholder engagement across multiple departments Excellent organisation and record-keeping skills with attention to detail Proactive and flexible attitude with the ability to work independently and as part of a team Confident communicator with strong interpersonal skills and a solutions-focused mindset Within this position, you ll also be: Conduct daily audits across Facilities Management and Health & Safety functions Manage internal helpdesk and booking systems, ensuring task requests are actioned and completed on time Oversee and process contractor work permits, ensuring full compliance with safety standards Monitor and update statutory compliance documentation and internal H&S records across all sites Maintain up-to-date knowledge of legislation and provide accurate, timely support to colleagues and stakeholders Provide ongoing status updates and administrative support to senior management Contribute to the planning and delivery of facilities strategies including mechanical & electrical, building maintenance, cleaning, and security services Whats in it for you? Monday to Friday 37 hours per week early finish Friday 25 days holiday plus bank holidays Annual bonus opportunities Generous pension scheme Death in service benefit and optional private health cover Access to on-site bistro and coffee bar Gold standard Investors in People employer recognition Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)

Job Title: Facilities Coordinator Contract Type: Temporary Start Date: August 11, 2025 End Date: January 16, 2026 Working Pattern: Full Time Parking: Available nearby (13-minute walk from the office) Join Our Team as a Facilities Coordinator! Are you ready to take your career to the next level in the dynamic world of Facilities Management? Our client, a prominent player in the Property industry, is seeking a dedicated Facilities Coordinator to support their Management Teams across the Northwest Property Services (NWPS). This is a fantastic opportunity to showcase your skills and grow within a vibrant team! What You'll Do: As a Facilities Coordinator, you'll play a pivotal role in ensuring smooth operations within the CAFM system and delivering exceptional administrative support. Your key responsibilities will include: Operating the CAFM system to manage reactive and planned events. Keeping clients updated and maintaining a comprehensive audit trail from event receipt to closure. Ensuring compliance with statutory and PPM requirements, uploading data for audit review. Managing tenant damage processes and maintaining accurate records. analysing data to meet management and client needs and producing biweekly reports. Adhering to health and safety regulations while monitoring incidents appropriately. Providing clerical support, including word processing, filing, and general office duties. What We're Looking For: To thrive in this role, you should have: A solid understanding of helpdesk functions with a proactive approach. Excellent communication skills and a friendly telephone manner. Familiarity with databases and word processing. A flexible mindset and the ability to manage time effectively. A willingness to build knowledge of contract service standards and compliance. Why You'll Love Working Here: Supportive Environment: Join a team that values collaboration and teamwork. Career Development: Take an active role in your personal development and growth. Health & Safety Focused: Work in compliance with all current health and safety legislation. Central Location: Enjoy the convenience of nearby parking and easy access to the office. Join us in making a difference in Facilities Management! Your next adventure awaits! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Team Co-ordinator Due to my clients continued growth and success, they are looking for an enthusiastic, hardworking individual to join a friendly and busy team. Working as part of the Aftercare and Maintenance team you will be responsible for taking phone calls from occupiers and customers and booking in appointments. You will be well organised and have a keen eye for detail. Excellent communication skills are essential as the role will involve communicating with occupiers, homeowners and clients. Ideally you will be customer focused preferably with a mechanical and electrical based customer service / maintenance helpdesk background. Basic responsibilities, tasks and duties will include: * Receiving and making call to occupiers, homeowners, clients and engineers * Arranging and allocating services, small works, PPM and reactive appointments * Using a CAFM system to assign engineers, issue quotes, raise purchase orders and invoices * Consistent delivery of SLA’s and KPI’s * Carrying out other administration duties Knowledge and Skills required: * Must be IT literate and able to use Microsoft packages to a good standard * Must have an excellent telephone manner * Be able to communicate clearly and effectively at all levels, both written and verbally within the business and externally, * Be able to work on own initiative and as part of a team, * Be able to work effectively and accurately, * Be able to work to deadlines and prioritise work load, * Be positive, enthusiastic and approachable. Full training will be given on our CAFM system.. Salary – Dependant on experience Hours of work are 08.00 – 17.00 Monday – Thursday and 08.00 – 16.00 on Friday’s

Team Co-ordinator Due to my clients continued growth and success, they are looking for an enthusiastic, hardworking individual to join a friendly and busy team. Working as part of the Aftercare and Maintenance team you will be responsible for taking phone calls from occupiers and customers and booking in appointments. You will be well organised and have a keen eye for detail. Excellent communication skills are essential as the role will involve communicating with occupiers, homeowners and clients. Ideally you will be customer focused preferably with a mechanical and electrical based customer service / maintenance helpdesk background. Basic responsibilities, tasks and duties will include: * Receiving and making call to occupiers, homeowners, clients and engineers * Arranging and allocating services, small works, PPM and reactive appointments * Using a CAFM system to assign engineers, issue quotes, raise purchase orders and invoices * Consistent delivery of SLA’s and KPI’s * Carrying out other administration duties Knowledge and Skills required: * Must be IT literate and able to use Microsoft packages to a good standard * Must have an excellent telephone manner * Be able to communicate clearly and effectively at all levels, both written and verbally within the business and externally, * Be able to work on own initiative and as part of a team, * Be able to work effectively and accurately, * Be able to work to deadlines and prioritise work load, * Be positive, enthusiastic and approachable. Full training will be given on our CAFM system.. Salary – Dependant on experience Hours of work are 08.00 – 17.00 Monday – Thursday and 08.00 – 16.00 on Friday’s

A new position is available for helpdesk coordinator to join an established construction business based in the Sheffield area. The primary responsibilities of the role will be manage and action maintenance and defect queries on properties already handed over to customers. This is an office based role (with some flexibility) where you will manage the process via incoming telephone calls, and then action / contact the appropriate tradesperson to carrying the required works, as well as carrying any associated administration for said queries. Therefore, to be considered for this role you should fit the following criteria; * Have operated within a similar customer service, helpdesk, call response type role previously. * Be comfortable on the phone. * Be able to operate logically and accurately within a fast-paced role. * Have the ability to deal with complaints in courteous and professional manner when required. * Have all-round strong communication skills. * Hold strong IT capability. If you would like to be considered for the position, please send an up-to-date CV detailing your career history to date and I will be in touch to discuss the opportunity further

A new position is available for customer care coordinator to join an established construction business based in the Sheffield area. The primary responsibilities of the role will be manage and action maintenance and defect queries on properties already handed over to customers. This is an office based role (with some flexibility) where you will manage the process via incoming telephone calls, and then action / contact the appropriate tradesperson to carrying the required works, as well as carrying any associated administration for said queries. Therefore, to be considered for this role you should fit the following criteria; * Have operated within a similar customer service, helpdesk, call response type role previously. * Be comfortable on the phone. * Be able to operate logically and accurately within a fast-paced role. * Have the ability to deal with complaints in courteous and professional manner when required. * Have all-round strong communication skills. * Hold strong IT capability. If you would like to be considered for the position, please send an up-to-date CV detailing your career history to date and I will be in touch to discuss the opportunity further

A new position is available for helpdesk coordinator to join an established construction business based in the Sheffield area. The primary responsibilities of the role will be manage and action maintenance and defect queries on properties already handed over to customers. This is an office based role (with some flexibility) where you will manage the process via incoming telephone calls, and then action / contact the appropriate tradesperson to carrying the required works, as well as carrying any associated administration for said queries. Therefore, to be considered for this role you should fit the following criteria; * Have operated within a similar customer service, helpdesk, call response type role previously. * Be comfortable on the phone. * Be able to operate logically and accurately within a fast-paced role. * Have the ability to deal with complaints in courteous and professional manner when required. * Have all-round strong communication skills. * Hold strong IT capability. If you would like to be considered for the position, please send an up-to-date CV detailing your career history to date and I will be in touch to discuss the opportunity further

A new position is available for customer care coordinator to join an established construction business based in the Sheffield area. The primary responsibilities of the role will be manage and action maintenance and defect queries on properties already handed over to customers. This is an office based role (with some flexibility) where you will manage the process via incoming telephone calls, and then action / contact the appropriate tradesperson to carrying the required works, as well as carrying any associated administration for said queries. Therefore, to be considered for this role you should fit the following criteria; * Have operated within a similar customer service, helpdesk, call response type role previously. * Be comfortable on the phone. * Be able to operate logically and accurately within a fast-paced role. * Have the ability to deal with complaints in courteous and professional manner when required. * Have all-round strong communication skills. * Hold strong IT capability. If you would like to be considered for the position, please send an up-to-date CV detailing your career history to date and I will be in touch to discuss the opportunity further

Amey We believe that we are what we do. It's more than just wanting to do better. At Amey we're proud to be the better Oversee the effective, compliant and timely delivery of maintenance and response works in accordance with statutory legislation and MoD Mandatory requirements, complying with all Health and Safety and Environmental standards and policies. Monitor Supply Chain work teams to ensure suitably qualified and experienced operatives are directed to relevant tasks and ensure that all operatives have appropriate vehicles, equipment and skills to perform relevant tasks. Monitor Supply Chain service delivery, value for money, quality and safe working to ensure all performance indicators are consistently achieved. Review Risk Assessments and Method Statements to ensure they are to an acceptable standard and, where required, act as Method Statement Coordinator to ensure a consistent approach at site.Ensure, as far as reasonably practical, that all persons on site observe the requirements of JSP 375, work closely with the Mobile Authorised Persons team to ensure compliance and, where required, deliver the requirements for Working at Height and/or Confined Spaces appointments. Ensure compliance with the Asbestos register and management plan and, where required, take on the duties of Asbestos Responsible Person. Ensure compliance with the Legionella management plan and, where required, take on the duties of Legionella Responsible Person.People Responsibilities Support management in providing optimal solutions to customer requirements including acting as a single point of contact (SPOC) to resolve end user issues. Understand operational priorities of the HoE, develop and maintain close working and effective relationships with Defence Infrastructure Organisation (DIO) and end users to pro-actively support estate activities and provide professional and technical advice as required. Support end users in the development of new work requirements including the provision of formal Additional Works project submissions. Assist in the resolution of complaints in a timely and satisfactory manner. Support the Helpdesk in responding to requests for professional and technical advice. Provide sufficient and timely supervision, assessment and coaching to ensure teams are performing to agreed service levels, ensuring effectiveness and value for money. Coordinate the day to day activities of the site team, monitor the safe working of Skilled Persons, and ensure all operatives follow the requirements for JSP 375. Pro-actively support a safety culture in which teams and individuals are responsible and accountable for their actions and perform at their best, improve performance and realise their full potential. Essential Demonstrable experience of managing and supervising staff in Construction, Property Maintenance or related field including: Management of the operational delivery of Estate Management tasks Leading an operational team to achieve KPIs Planning, directing and controlling activities Management of Safe Systems of WorkExperience of supervising site operations, including: Planning, directing and controlling activities Agreeing scope and priorities of work Proactive performance management Ability to solve problems and make decisions Essential HNC, or equivalent, level qualification in a Building/Civil Engineering or Electrical/ Mechanical Engineering or a related discipline or equivalent experience Management level qualification in H&S and Environment (e.g. SMSTS) Continuing Professional Development Developed IT skills (e.g. Excel, Word etc.) None Personal Profile: Behavioural competencies Developed communication skills are required to influence internally and externally across the business. Lead by example across the Amey contract and by achieving objectives and consistently demonstrating the Company values. Build strong relationships with local MoD personnel and the end user to ensure excellent delivery of the Amey contract. Build and maintain effective collaborative relationships, within the Amey contract seeking to achieve benefits of Maintains high standards for quality and achievement in a changing environment and maintains focus to deliver results. Plan resources effectively and monitor against clear objectives, ensuring milestones and targets are met. Through the use of available technology produce and analyse data, maintain accurate records and identify problems within area of remit. Manage cost and value for money utilising technical knowledge and experiential experience. Takes responsibility for the implementation of Health & Safety processesDemonstrate a sound understanding of Construction & Property Maintenance processes and maintain focus on site compliance to deliver results