7 jobs found

Job Title: Assistant Chief Property Officer Location: Oxford Road, Manchester Salary: Competitive Job type: Full Time, Permanent Closing date: 02/11/2025 Are you an accomplished transformation professional seeking a pivotal leadership role supporting the Chief Property Officer in advancing the Directorate of Estates & Facilities toward its ambitious new goals? The University of Manchester is inviting applications for the position of Assistant to the Chief Property Officer. This role will play a critical part in formulating and executing strategic plans, driving service transformation, and enhancing the overall impact of the Directorate. The Estates & Facilities Directorate covers a broad spectrum of activities, from commercial services to the delivery of major projects, across an extensive and complex property portfolio. We are dedicated to optimising our estate and associated services, deploying innovative technologies, adopting modern working practices, strengthening collaborative leadership, and ensuring robust governance. We are committed to redefining the potential of our campus, supporting our staff, student communities, and innovation partners. If you are motivated by transformational and purposeful leadership and you aspire to shape the future of higher education on one of the UK's greatest university campuses, we encourage you to apply. About the Role: As Assistant to the Chief Property Officer, you will provide comprehensive support across transformational initiatives, finance, business management, change and resource management, business insight, continuous improvement, all aspects of our governance and our compliance requirements, and serve as the first line of support to the Chief Property Officer. You will be instrumental in assisting the Directorate and its senior leadership team in achieving organisational goals efficiently. Key Responsibilities: Reporting directly to the Chief Property Officer, you will: Lead the development and execution of the Estates & Facilities Directorate's core governance documentation from its 3 year Directorate Plan, to its People Plan, to the Directorate Risk Register etc., ensuring alignment of the Directorate with the University's overarching Manchester 2035 strategy. Prepare, support and manage essential management "pillar" documents e.g. Directorate Budget, Service Catalogues, Service Plans, Emergency Rotas, Overarching Directorate Project Workbook, Resource Schedules, Directorate Yearly Planner, Decision Forward Plan, Comms Plan etc. Prepare and develop key policy areas and action plans required to ensure the execution of the Estates and Facilities services are effective and impactful. Produce high-quality reports, analyses, and briefing materials to facilitate effective decision-making at the University's senior levels. Promote best practices and continuous improvement in portfolio, project, and programme management to ensure timely, on-budget, and quality outcomes. Oversee performance reporting and improvement planning, monitor progress against established metrics, and identify opportunities for enhancement. Coordinate and facilitate critical forums such as Leadership Transformation Days, Senior Leadership Team meetings, Extended Leadership sessions, and Improvement and Performance Clinics. Serve as a trusted advisor to the Chief Property Officer and senior stakeholders across Estates & Facilities, Professional Services, and Faculties. Handle complex and sensitive matters with professionalism, ensuring compliance with Information Governance, Data Protection, Equality and Diversity, and Health and Safety policies. Foster and champion, a positive, collaborative culture within Estates & Facilities, promoting values of inclusion, sustainability, and social responsibility. What We're Looking For: You'll be a highly skilled business professional with a proven ability to lead in large, complex environments. Your experience and qualities will include: Degree-level education or equivalent experience in the built environment or a complimentary sector Professional qualifications in project and change management (e.g. PRINCE2, APM, BCS,) or comparable experience A strong track record of delivering strategic and operational leadership, ideally within Higher Education or similarly complex sectors Expertise in portfolio, programme, and project management, including budgetary planning and performance reporting Outstanding communication, influencing, and relationship-building skills, with the confidence to engage at all levels A commitment to driving innovation, continuous improvement, and positive culture change Extra info: Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application. Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience or relevant job titles of; Deputy Director of Property Management, Senior Property Manager, Director of Property Operations, Assistant Director of Facilities, Regional Manager, Head of Estates, Assistant Director of Asset Management, may also be considered.

Niyaa People are delighted to be partnering with a specialist Housing organisation in Luton to search for a Head of Property Services on a permanent basis, to join and lead on their major growth plans and help take the business to the next level. Overseeing a national maintenance team of cleaners and handymen, they need someone with proven experience in implementing technology driven property services processes, and a strong background in residential property maintenance on a national scale.This role will be office based every day.If you have experience within the above, we want to speak with you!Head of Property Services duties: Deliver a Property Services strategy that is scalable, resilient, and aligned with the organisation's ambition to expand to 10,000 bedspaces. Oversee the effective delivery of responsive repairs, planned and cyclical maintenance, void management, utilities, and cleaning services across the national portfolio. The Head of Property Services will provide strategic leadership and operational management of the company's property services function, encompassing field-based maintenance and cleaning teams, regional operations managers, and office-based scheduling Drive this expansion by implementing new technologies, smarter ways of working, and scalable operating models to significantly increase efficiency Direct responsibility for a team currently comprising 30 office-based staff and 90 field-based operatives, the role demands a proven leader who can develop and inspire high-performing teams, implement digital transformation What you need to succeed as the Head of Property Services:• Experience to drive expansion by implementing new technologies, smarter ways of working, and scalable operating models to significantly increase efficiency• Experience providing inspirational leadership to a growing national team of office-based staff, field operatives, and regional managers.• Demonstrable success in implementing digital transformation projects (AI-enabled scheduling, route optimisation, mobile workforce solutions, schedule-of-rates/time-on-site systems) in the maintenance sector.• Expertise in change management, driving significant organisational growth and restructuring into regional operating models• Highly organised, with the ability to prioritise and deliver at paceFor a confidential discussion around the post, click apply now, or call Kane on .

Job Title: Head of Service Location: South London Contract Type: Temporary (Ongoing) Day Rate: 700 - 750 per day Start Date: ASAP Overview: We are working with a dynamic and forward-thinking South London local authority to appoint a highly experienced Head of Service to lead the Repairs and Damp & Mould portfolio within their Housing Directorate. This is a senior interim role requiring a hands-on, strategic leader to take ownership of the responsive repairs service, while also developing and driving the council's approach to tackling damp, mould, and condensation issues across its housing stock. The role is pivotal in delivering safe, decent, and high-quality homes for residents, with a clear focus on compliance, customer satisfaction, and service improvement. Key Responsibilities: Provide strategic and operational leadership of the housing repairs , voids , and damp & mould services. Lead the council's response to damp and mould complaints, ensuring timely inspections, root cause identification, and robust resolution strategies. Oversee and improve the delivery of day-to-day repairs, ensuring performance targets and KPIs are consistently met. Drive transformation and continuous improvement within the service, enhancing resident satisfaction and operational efficiency. Ensure compliance with all relevant legislation, including housing health and safety rating system (HHSRS), landlord obligations, and regulatory standards. Develop and implement a proactive damp and mould strategy, working closely with internal teams, contractors, and residents. Lead a large multi-disciplinary team including surveyors, repairs operatives, case officers, and contract managers. Manage significant budgets and oversee contractual performance, particularly in relation to damp and mould remediation works. Provide regular reports and updates to senior leadership, councillors, and external bodies such as the Housing Ombudsman or Regulator of Social Housing where required. Ideal Candidate Profile: Substantial senior leadership experience in repairs and maintenance within a local authority or social housing provider . Demonstrable expertise in managing damp, mould, and disrepair issues at a strategic level. Strong technical understanding of property maintenance, building pathology, and HHSRS. Track record of delivering service transformation, driving improvements, and managing performance in housing repairs services. Confident managing large teams, complex budgets, and multiple contractors. Politically astute and highly responsive to emerging housing and compliance issues. Relevant professional qualifications in housing, construction, or surveying (e.g. CIH, RICS, CIOB) are desirable. To Apply: Please submit your CV and a short cover note highlighting your relevant experience. This is an urgent requirement, and early applications are strongly encouraged.

PERMANENT ROLE!! Head of Strategic Asset Management  Pay Rate: £59,754- £64,866 per annum Security Clearance: DBS CV Deadline: 13/05/2022 16:00 Interview Process: TBC Start Date: 15/05/2022 PERMANENT ROLE!! Location: Bracknell - Home Flex/Agile Key Objectives of the role 1. To lead the Council’s approach to managing all its assets including time sensitive programming and management of redevelopment of all sites to support the delivery of the Council’s Transformation Programme ensuring that the Council’s assets are able to deliver the new ways of working and service design models of services for the Council, the community and public at large. 2. To lead and manage the re-procurement of commissioning a multi-disciple design team to design and deliver on behalf of the Council. 3. Managing the delivery of significant complex and multiple level construction projects across the Council taking decisions on the most appropriate method of delivery for each project. 4. To lead and manage the Construction and Maintenance teams which provide professional building services functions across all directorates within the Council. 5. To provide policy and performance support to the department. 6. To provide programme and project management support to other local councils and partner agencies to maximise income generation opportunities for the Council. 7. To provide advice and support to the Assistant Director: Property and associated corporate working groups The main duties and responsibilities of the post-holder are to: 1. To develop the Council’s policy for asset management and monitor the performance of its buildings. 2. To report and advise Directors, senior officers and Members across Directorates in the Council on all construction and technical related matters including taking decisions on types of construction methods and materials within the context of impact on programme/project delivery timescales and costs. 3. To lead and manage the Construction & Maintenance team in accordance with professional practice to deliver the Council’s objectives. 4. Set management objectives and allocate resources to ensure that the section meets its objectives, actions, performance indicators and budgets and manage its overall performance. 5. Contribute to the Departmental Management Team co-ordinating advice on divisional services, business planning and corporate policies to ensure the department is able to deliver practical and customer focussed services. 6. Appoint, lead and manage external consultants as when required in line with procurement processes. 7. Implement and enforce all relevant Health and Safety standards relating to construction. 8. Lead, manage, monitor and report on annual budgets of all capital projects: overall budget between £15m - £35m per annum, an annual repairs budget of £1m per annum and £3m schools and planned maintenance budget. 9. Oversee the management of building and building services maintenance, including: the timely completion of repairs and servicing in accordance with the building maintenance repairs and service contracts; managing the section’s computerised maintenance repairs and planned maintenance system; ensuring all repairs and servicing effected by contractors is in accordance with all Health and Safety Legislation; managing the issuing of works orders, ensuring they are in line with Bracknell Forest Council’s Procurement Procedures and the section’s QA procedures; the preparation and prioritising of maintenance programmes; specifying and administering appropriate works or programmes of works for reactive and planned maintenance; being responsible for the design of construction works, specifically in relation to maintenance projects. 10. To represent and deputise for the Assistant Director: Property at corporate officer meetings, relevant meetings with outside bodies and when required Member/Officer Working Groups and Committees. 11. Responsible for the safety and maintenance of designated properties and sites ensuring that these properties and sites are incompliance with all applicable regulations. Recommending and coordinating improvements to the properties and procedures as needed to ensure a safe, functional, and appealing space. Essential BSc in building construction. Full professional qualification eg MRICS, MCIOB. Project management qualification, MAPM. Experience of managing a multi-discipline team to provide all property related advice and undertake construction works from Inception to Completion working alongside consultants. Evidence of continuing professional development. Proven experience of major capital programme management and budgets in excess of £30m with the ability to lead and manage multiple projects with key focus on delivery and quality. Proven relationship management skills at all levels including Executive Directors, Assistant Directors and Executive Members. Proven ability to challenge and manage external contractors and clients. Proven ability to develop relationships with partner agencies with a view to selling programme and project management services to other local Councils and partner agencies to maximise income generation opportunities. Proven ability to lead and manage a number of multi-disciplinary teams ensuring successful co-working in line with solution focused One Council approach to ensure successful management and delivery of major capital and Planned Maintenance projects which are critical to the Council’s delivery of its strategic Transformation Programme. Proven experience and understanding project programme management methodologies and technology of managing large and complex projects including external partner contracts. Strong understanding of contract law and procurement procedures of high value contracts. Experience of managing major capital programmes and budgets in excess of £30m with the ability to lead and manage multiple projects with key focus on delivery and quality. Managing the delivery of multi-million-pound capital projects: including effective financial monitoring and reporting. Authorising of financial transactions in accordance with Council’s approved scheme of delegation. Ability to produce clear concise reports for senior managers / boards. Sound and logical thinker with proven innovative approach to problem solving to overcome challenging situations and unexpected developments Ability to chair meetings and inspire confidence among a wide range of service users. Extensive knowledge of Health & Safety legislation, including CDM and Asbestos Regs. Oral communication skills to hold a contrary view in a meeting and explain technical issues to both Councillor or senior officer who has never encountered it before. Intermediate level PC skills, including knowledge of Word, Excel and MS Project. Understanding of and commitment to the requirements of safeguarding children, young people and vulnerable adults. Manage, supervise and appraise identified staff including, guidance and training and make decisions on the recruitment and allocation of staff resources, including client professional services consultants where appointed. Knowledge of one corporate landlord management and reporting. Knowledge of procurement regulations. Desirable Experience of deputising for the Assistant Director to provide the senior management team advice on all property related issues. Knowledge of Local Authority procedures.

Customer Service Manager Partnerships West Midlands Wolverhampton, WV1 1LH Are you an experienced and enthusiastic Customer Service Manager? If you are passionate about property and are looking for a new challenge, then now's the time to make the move to Countryside Properties. We create places people love - places of character, designed to strengthen people's sense of belonging and build enduring value for all. We achieve this through building new homes and neighbourhoods of lasting quality. And, right now, as part of an ambitious future development programme in our Partnerships West Midlands region, we are seeking to recruit a Customer Service Manager to join our expanding Customer Service Team based out of our offices in Wolverhampton. Responsibilities Attend Customer Meetings Attend end of defect (EOD) inspections at the end of the defect liability period Manage the end of defect process Oversee the process and ensure that the customer is fully updated with actions and time scales Monitor contractors and Customer Service Operatives whilst remedial works are being undertaken Advise Customer Service teams on materials to undertake remedial works Maintain accurate record in accordance with internal quality management systems and General Data Protections Regulations Where appropriate manage the Customer Service Operative Ensure any customer issues are fully investigated and resolved promptly and efficiently Carry out periodic vehicle and equipment inspections Support the Customer Service team in gaining resolutions of customer issues Liaise and collaborate with all relevant departments to gain resolution of customer issues Monitor sub-contractor performance and escalate trends and concerns to the Head of Customer Service Monitor expenditure on site and advise the commercial team of any sub-contractor contra changes Escalate any issues or risks to the appropriate person Where appropriate manage the resolution of NHBC claims Where appropriate undertake Home Tours Familiarise and hold a good understanding of required policies and procedures Skills IT Literate Good people management skills Excellent written and verbal communication skills - engaging with customers, suppliers, partners Pro-active approach with the ability to work independently and as part of a team Technical knowledge and experience, preferably from trade background Strong relationship building and decision-making skills Problem-solving skills Pro-active approach with the ability to work independently and as part of a team Methodical approach & tenacious attention to detail Ability to organise and prioritise effectively Ability to motivate and leading subcontractors and maintenance operatives Knowledge of Standards (National Housebuilding Council, British Standards, Building Regulations) as well as an understanding of the design process Good understanding of the legal framework associated with purchasing a property including the the most recent Consumer Code Keep up to date with relevant industry practices What's in it for you? We start by putting our people first. We offer industry leading salaries and benefit packages, inclusive of an excellent bonus scheme, family healthcare, a generous pension, and a full range of flexible benefits to suit you. On top of this, and as part of our Culture Transformation, we offer flexible working, Christmas off "for free", freshly refurbished offices and we dress for our day! We also invest heavily in our people and are passionate about helping them succeed. Interested? If you would like to find out more or to be considered for this role, please click apply and upload your CV and a member of our Recruitment Team will be in touch. Countryside Properties PLC is an equal opportunities employer. We value diversity and promote equality across our business. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We welcome applications from all sections of society and are always happy to discuss reasonable adjustments and / or additional arrangements as required to support your application. By submitting your application in respect of this advertisement, you authorise for your personal information to be treated in accordance with the GDPR. Personal information contained within your application is stored confidentially and will only be used in accordance with the Countryside Privacy Policy. All personal information will be automatically destroyed 6 months after submission