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Property Manager • Efficiently manage the company s property portfolio while providing all-around customer service. • Build and maintain strong relationships with existing landlords, tenants, ensuring their needs are met and expectations exceeded • Promote exceptional customer service and aim for 40 Google reviews per month. • To take a commercial approach to grow property portfolio for referral business, Network with existing clientele to acquire new properties. • Dealing with general day to day maintenance issues promptly and monitor the progress of all to ensure completion within required timescales. • Liaising with contractors, landlords and tenants on a daily basis • Coordinating & Managing Maintenance Schedules • Co-ordination of estimates and undertaking of repairs by contractors inc liaison with Landlords, negotiate with contractors for works to be carried out, raising work orders etc. • Work on reducing costs and improving service quality by building strong contractor relationships. • Improve company profit margins on maintenance job markups for the department including exceeding company targets set • Liaise with contractors to ensure quotations are compatible and value for money • Complete property management notes to track progress of maintenance issues, keeping communication records to all parties up to date. • Accepting and processing contractor invoices in a timely manner inclusive of scanning, naming and allocating these to suppliers folders. Input all contractor invoice data to excel spreadsheet for company records & landlord ledger entries. • To proactively source, test and grow a list of approved and skilled contractors to help resolve a variety of property issues & obtain credentials to be passed to Senior Property Manager for company checks prior to take on. • Efficiently manage tenant/landlord enquiries and issues appertaining to the properties, addressing problems; Face to face, by email and telephone taking detailed information and handling them effectively and promptly manner to avoid company complaints. • Deal with complaints from Landlords and Tenants relating Property Management/Maintenance matters. • Arrange gas safety certificates, EICRs, EPCs and all other legal/compulsory documentation to ensure that all managed properties comply with current legislation & ensuring all compliance is always kept up to date including licence condition requirements. • Ensuring compliance with local property laws and regulations with health and safety, fire risk assessments, asbestos regulations, and other legal requirements • Distribution of safety records to all relevant parties • Arrange and carry out property inspections including reporting findings to the Landlord and arranging remedial works and/or follow up visits if required and actioning damages with tenants - at all times to ensure property is well-maintained and in compliance with safety regulations. • Initiate and apply for property licences for all boroughs across London including own research into the scope for requirements • Accommodate any council compliance visits to properties and follow through until licence received or initiate works orders under compliance works to be completed in a timely fashion • Action Council improvement notices/fines • Initiate and assist landlords and leaseholders with insurance claims following damages to their dwellings inclusive of obtaining multiple quotations • Monitor and assist the emergency out of hours calls/ engineer call outs Sole Responsibility • Email Management to ensure correspondences are responded to & action in a timely manner. • Returning deposits & dealing with dilapidations. • Handle deposit dispute negotiations • Maintain up-to-date health and safety and fire risk assessments for required properties. • Ensure KPI s and action points set by Management • Provide valuable feedback to improve processes, technology to deliver world class service levels to our customers • To provide support to the Senior Property Manager as required • Acknowledging and actioning anything from company director in relevance to a variety of topics as well as PA assistant work as required. • Cover work and offer assistance to colleagues when required or in the absence of staff • AM Briefings with Sales/Lettings Manager • PM - Briefings with Negotiators • Diary Management for Sales/Lettings Negotiators in the absence of Lettings Co-Ordinator/ Manager

Project Manager / Technical Sales - Air Conditioning Installation HVAC Salary: Excellent Salary (Depending on Experience) + Performance Bonus + Company Vehicle / Car Allowance + Phone + Laptop + Pension + Ongoing Training Location: London & Home Counties (Hybrid Site & Office Based) Full Time Permanent An exciting opportunity has arisen for an Air Conditioning Installation Project Manager / Technical Sales professional to join a growing HVAC specialist delivering high-quality installation projects across London and the Home Counties. This Air Conditioning Installation Project Manager / Technical Sales role combines technical project management with client-facing sales, making it ideal for someone who enjoys managing projects whilst developing long-term customer relationships. The successful Air Conditioning Installation Project Manager / Technical Sales candidate will oversee projects from enquiry through to completion whilst identifying opportunities to grow the business. If you're an experienced Air Conditioning Installation Project Manager / Technical Sales professional looking for greater responsibility and career progression, this could be the ideal next step. About the Company Established in Italy during the 1970s, this business has earned an excellent reputation for designing and manufacturing innovative, energy-efficient air conditioning systems. Its product range includes market-leading water-condensed systems that remove the need for external units, providing practical solutions for listed buildings, apartments, commercial properties and developments with planning restrictions. The UK business supports customers across London and the Home Counties, providing technical expertise, installation, commissioning and aftersales support. Continued growth has created an opportunity for an experienced HVAC professional to join the team and play an important role in future expansion. Why Join? This position offers genuine variety, combining technical project delivery with commercial responsibility. You'll have the opportunity to manage installation projects from initial survey through to handover whilst developing relationships with contractors, consultants, facilities management companies and end users. Working closely with the directors, you'll have the autonomy to influence projects, win new business and contribute to the continued success of a growing company that values technical knowledge, customer service and long-term relationships. The Role You will be responsible for managing air conditioning installation projects whilst supporting business development and technical sales activities. Your duties will include: Carrying out site surveys and assessing customer requirements Designing and specifying suitable air conditioning solutions Producing quotations, estimates and technical proposals Managing installation projects from order through to completion Planning labour, materials and subcontractor activities Monitoring project programmes, quality and profitability Ensuring projects are delivered safely, on time and within budget Attending client and site meetings throughout project delivery Preparing RAMS, project documentation and O&M manuals Building relationships with contractors, consultants, FM providers and end users Identifying opportunities for replacement, upgrade and energy-efficient HVAC systems Working towards agreed sales and margin targets Representing the business professionally at customer meetings and site visits About You We're looking for someone with a strong technical background who enjoys both project delivery and developing customer relationships. Ideally you will have: At least 3 years' experience within the air conditioning or HVAC industry Strong knowledge of split, multi-split, VRF, VRV and ventilation systems Experience managing air conditioning installation projects The ability to prepare quotations, estimates and technical proposals The following would be advantageous: Technical sales or business development experience F-Gas Certification SMSTS or SSSTS Experience within high-end residential projects Experience working with commercial HVAC contractors or facilities management companies Salary & Benefits Excellent salary depending on experience Performance-related bonus Company vehicle or car allowance Mobile phone and laptop Pension scheme Ongoing manufacturer and technical training Clear opportunities for career progression Full-time permanent position within a growing business Whether you're currently an Air Conditioning Project Manager, HVAC Project Engineer, Contracts Manager, Senior Air Conditioning Engineer or Technical Sales Engineer, this role offers the opportunity to combine your technical expertise with commercial responsibility in a business with ambitious growth plans. Contact Mark at Up Front Recruitment for more information.