7 jobs found

Facilities Manager Location: South East London Salary: 45,000 + benefits Contract: Monday - Friday: 8am - 5pm The Opportunity Are you an organised, process-driven Facilities Management professional looking to lead service delivery on a high-profile public sector contract? We are seeking a proactive Facilities Manager to play a pivotal role in leading operational excellence across a landmark PFI educational portfolio. Managing a diverse team of Premises Assistants, Engineers, and Helpdesk coordinators, this hybrid role blends hands-on team leadership, statutory compliance governance, contract administration, and client diplomacy. If you are a structured manager with an analytical eye for detail, comfortable coordinating both hard and soft FM services on a fast-paced contract, this role offers an exceptional platform for professional development and career progression. Key Responsibilities Operational Leadership & Compliance Service Coordination: Support the Contract Manager in overseeing the daily delivery of both Hard and Soft FM services across the portfolio, ensuring high standards of estate safety and presentation. Health, Safety & Compliance: Ensure 100% compliance with statutory requirements, maintaining the site compliance tracker and ensuring all operations adhere to strict Health & Safety legislation. Performance Governance: Drive operational performance to meet and exceed contractual SLAs and KPIs, minimising downtime and resolving potential service shortfalls proactively. Contract & Financial Administration Paymech Coordination: Manage the administrative workflows relating to contractual performance, including calculating any unavailability or performance deductions for the Contract Manager's verification. Operational Reporting: Take ownership of administrative reporting, CAFM system management, and formal minute-taking during key stakeholder and operational meetings. Client Liaison: Act as a key point of contact for school department heads, client representatives, and corporate management partners, ensuring seamless communication. HR & Team Coordination Vetting & Onboarding: Administer the full recruitment life cycle for site-based staff, managing the critical DBS vetting and security clearance renewal processes. Performance & Development: Oversee the staff training matrix, coordinate employee development reviews (EDRs), and manage new starter inductions and probationary reviews. Resource Management: Supervise and direct the shift schedules and daily workloads of the on-site Premises Assistants, Helpdesk operators, and engineering staff. What We Are Looking For Essential Skills & Experience: Technical & Compliance IQ: A strong background in FM compliance, CAFM systems, COSHH, and statutory site health and safety standards. Analytical Admin Capability: Experience managing contract administration, reporting, and tracking contractual performance parameters (Paymech). Communication & Presence: Exceptional communication, stakeholder management, and report-writing skills, with the ability to liaise with clients at all operational levels. IT Literacy: Highly proficient in utilising MS Office and Google Workspace tools. Highly Desirable: Contract Environments: Prior experience working within a schools or educational environment. PFI Contract Exposure: Experience operating within a Private Finance Initiative (PFI) contract framework. Financial Awareness: Familiarity with basic financial metrics and operational reporting systems. What We Offer Competitive Salary: Highly competitive base salary with structured performance reviews. Elite Professional Growth: Clear development pathways and corporate training opportunities within a global FM provider. Comprehensive Benefits: A generous pension scheme, lifestyle perks, and a supportive, collaborative team culture. If you are an organised FM professional ready to step into a key leadership role on a flagship public sector contract, apply today to arrange a confidential discussion. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Facilities Coordinator, Temporary Your new company Our client is a well-established public sector organisation responsible for delivering a wide range of essential services across the region. Supporting both front-line and corporate functions, the organisation manages a small yet diverse estate that includes office buildings, operational facilities and community assets.An opportunity has arisen for a Facilities Coordinator to join the Facilities Management team on a temporary basis, supporting the delivery of safe, compliant and customer-focused workplace environments. Your new role As Facilities Coordinator, you will support the Facilities Manager and wider Facilities Management team in delivering a high-quality workplace experience across a varied property portfolio.Based primarily in Kendal, you will also provide support to colleagues and sites across the wider region when required. You will play a key role in ensuring buildings remain safe, compliant, welcoming and efficient while acting as a central point of contact for facilities-related enquiries and operational activities. Key responsibilities: Support the day-to-day delivery of facilities management services across multiple properties. Assist in maintaining a safe, secure, clean and compliant workplace environment for all building users. Build strong relationships with internal customers and stakeholders, providing guidance on facilities-related matters and good workplace practices. Support communication and engagement initiatives relating to facilities services, building improvements and organisational change programmes. Assist with the management of building maintenance activities, ensuring planned and reactive works are completed effectively and within required timescales. Liaise with contractors and service providers to ensure works are completed safely and to the required standards. Maintain building standards, records, procedures and compliance documentation. Support fire evacuation procedures, health and safety requirements and building compliance activities. Ensure health and safety information is displayed and communicated appropriately throughout buildings. Manage and update facilities management systems and records to support operational effectiveness. Coordinate room bookings, access control requests and building user enquiries. Respond to requests received through shared mailboxes and facilities helpdesk functions. Support the delivery of workplace improvement, transformation and sustainability initiatives. Assist with meeting room setup and hospitality requirements where required. Work collaboratively with Building Maintenance, Health & Safety and operational teams to ensure effective service delivery. Support the management and supervision of facilities staff and contractors where required. What you'll need to succeed Experience working within a facilities' management, workplace, estates or building services environment. Other experience demonstrating strong organisation, planning and similar coordination will be considered. Strong customer service skills with excellent attention to detail. Good understanding of health, safety and hygiene requirements, including manual handling and workplace safety practices. Experience engaging with a wide range of stakeholders and building users. Strong communication skills with the ability to influence and engage customers on operational and facilities-related matters. Excellent organisational skills with the ability to manage competing priorities across multiple sites. Experience coordinating contractor activities and ensuring safe systems of work are followed. What you'll get in return Immediate opportunity within a respected public sector organisation. Varied and rewarding role supporting a significant property portfolio. Exposure to a broad range of facilities management activities. Opportunity to contribute to workplace improvement and transformation projects. Full-time temporary position with potential for extension or permanent consideration. Competitive hourly rate. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: Regional Workplace Services Coordinator Job Objectives and Responsibilities Provide operational coverage on a shift basis between 07:00 and 19:00 (40 hours per week). This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services, and ensure that each individual business unit and floor is operationally ready. The Workplace Coordinator will support the Regional Workplace Services Manager, working collaboratively to engage with occupants of the demised Deloitte areas, build positive relationships, ensure effective interactions, and provide timely resolution for all issues raised. This is a multi-functional role and may include support in areas such as front of house activities, hospitality, reception assistance, mail, couriers, printing, binding, on-site filing, archive services, logistics, compliance and other operational activities. The role may also include basic maintenance tasks, such as the completion of non-technical planned preventative maintenance (PPM) activities. Main Duties This role profile is a guide to the work you will initially be required to undertake. It may be amended from time to time to reflect changing business requirements, and you may be required to undertake other duties as requested by your manager. It does not form part of your contract of employment. Core responsibilities include, but are not limited to: Continuously monitor the condition of the demised Deloitte areas and proactively address identified issues. Continuously monitor the condition of common areas and proactively address identified issues. Report building fabric, environmental or mechanical/electrical issues directly to the Helpdesk. Liaise regularly with the Helpdesk to ensure prompt issue resolution and proactively manage customer expectations. Manage on-floor storage, including key control. Maintain and manage signage. Reset meeting rooms and multifunction rooms following use, ensuring stationery is replenished and whiteboards/glass boards are clean. Support the Deloitte Paper Lite initiative and storage reduction programmes by providing scanning and archiving services. Ensure photocopier areas remain stocked, tidy and operational. Manage document services including secure printing, consumables ordering, scanning, filing, courier and mail requests. Ensure stationery points remain fully stocked and unused items are recycled back into circulation. Maintain high standards of cleanliness across floor areas through regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals, are available at all times. Monitor and manage waste streams, including confidential waste, liaising with service providers where necessary. Deliver an excellent customer experience by taking ownership of requests through to completion and keeping customers informed throughout. Assist with the collation of monthly management information. Support space utilisation reporting and space management checks. Maintain positive relationships with key customers and escalate issues where appropriate. Coordinate building services and facilities with service partners. Liaise with contractors and landlords' agents regarding repairs and maintenance. Support IT colleagues in the delivery of IT services where required. Assist with Health and Safety compliance, including maintaining risk assessments, method statements, insurance certificates and associated compliance documentation. Ensure effective stock control processes are maintained. Support compliance with Deloitte ISO accreditations. Assist with Business Continuity planning, testing and maintenance of emergency contacts and key holder information. Provide general support to the management team as required. Adhere to contractual KPIs, SLAs and office Standard Operating Procedures (SOPs). Attend all required training. Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in London . As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions

Facilities Helpdesk Coordinator - FM & Small Works Bristol £30,000 - £35,000 pa 40hrs per week Mon to Fri Great benefits package We are currently recruiting for a Help Desk Coordinator to join a growing FM & Small Works division. This is a key role within the business, responsible for managing the full lifecycle of reactive maintenance jobs from logging works through to completion, invoicing, and client updates. The successful candidate will act as the central point of coordination between clients, engineers, subcontractors, and management, ensuring all works are completed efficiently and within agreed SLAs and KPIs Key Responsibilities Log and manage maintenance requests via phone, email, and client portals. Schedule engineers and subcontractors for reactive and planned works. Monitor job progress and ensure attendance targets are achieved. Update client portals and provide progress updates. Review job sheets, reports, and compliance documentation. Raise follow-on quotations and assist with invoicing processes. Support management with reporting and general administration. Requirements Previous experience within Help Desk, Service Desk, FM Coordination, or Administration. Strong organisational and communication skills. Ability to manage multiple tasks in a fast-paced environment. Good IT skills and experience using job management systems. Experience within Facilities Management or Construction is desirable. Simpro experience beneficial. For further information on the role and the company you would be working for, please APPLY NOW or get in touch with Rhymel Henderson. INDLOW

Works Coordinator / Maintenance Scheduler Coventry / Midlands From 28,000 to 32,500 per annum, depending on experience Permanent, Full-time Monday to Friday, office-based About the Role: A growing Facilities Management business is looking to recruit an organised and proactive Works Co-ordinator / Maintenance Scheduler to help coordinate planned maintenance, reactive works and small project jobs across a range of client sites. This is a fast-paced office-based coordination role where you will be the key link between clients, engineers, subcontractors and internal teams. You will help ensure jobs are booked in efficiently, engineers have the right information before attending site, and all relevant paperwork is requested, checked and recorded correctly including RAMS and necessary H&S documentation. The role would suit someone with experience in Facilities Management, building maintenance, service coordination, contractor coordination, helpdesk administration, repairs planning, field service scheduling or a similar service-led environment. The Role: As FM Works Coordinator / Maintenance Scheduler, you will be responsible for keeping jobs, diaries, clients and documentation organised. You will be involved in scheduling works, coordinating engineers and subcontractors, updating job records, chasing progress, confirming access arrangements and supporting the compliance/documentation process before works are carried out. This role requires someone who is confident speaking with clients and engineers, able to manage several jobs at once, and comfortable working in a busy service coordination environment. Key Responsibilities: Scheduling planned, reactive and remedial works for mobile engineers and subcontractors. Managing engineer diaries to improve efficiency, reduce wasted travel and support response times. Booking appointments with clients and confirming access arrangements. Raising and updating work orders on internal systems. Requesting, checking and maintaining site paperwork such as RAMS, permits, access documents and compliance records. Collating job information, site details, engineer notes, client instructions and service updates. Liaising with clients, engineers, subcontractors and internal teams to keep jobs moving. Monitoring job progress and following up on incomplete works, outstanding reports or remedial actions. Ensuring engineers and subcontractors have the correct information before attending site. Supporting the coordination of small works and maintenance projects from instruction through to completion. Maintaining accurate records for compliance, engineer certification, contractor documentation and service reports. About You: The successful candidate is likely to have experience in one or more of the following areas: Scheduling engineers, tradespeople, contractors or field-based service teams. Coordinating planned or reactive maintenance works. Working within Facilities Management, building services, maintenance, repairs, field service, construction support or another service-led environment. Managing job updates, client enquiries, engineer notes and service records. Using job management, CAFM, scheduling, CRM or service desk systems. Liaising confidently with clients, engineers, subcontractors and internal teams. Working accurately with documents, records, spreadsheets and internal systems. Managing a busy workload where priorities can change quickly. Experience with RAMS, permits, access documents, health and safety paperwork, compliance records or contractor documentation would be advantageous, although training can be provided for the right person. Suitable Backgrounds: This role may suit candidates with experience as a: Maintenance Scheduler Works Coordinator FM Coordinator Facilities Helpdesk Coordinator Service Coordinator Repairs Coordinator Contractor Coordinator Small Works Coordinator CAFM Administrator Facilities Administrator Service Desk Administrator Planned Maintenance Administrator Compliance Administrator Candidates from Facilities Management providers, building services contractors, maintenance contractors, fire and security, HVAC, lifts, utilities, construction service departments, field service or other service-led environments may be well suited. Benefits Salary from 28,000 to 32,500 per annum, depending on experience. Permanent, full-time position. Monday to Friday working pattern. Office-based role in Coventry. Ongoing training and development. Supportive working environment. Pension scheme and company benefits. Opportunity to develop within a growing Facilities Management business. Apply: If you are an organised maintenance, facilities, service coordination or scheduling professional looking for a permanent role in Coventry, please apply today with your up-to-date CV. Suitable candidates will be contacted with further information regarding the company, role and next steps.

Helpdesk Coordinator - White City, London £31,000 Monday-Friday, 8:30am-5:30pm (40 hours) Catch 22 are partnering with a leading Facilities Management provider to recruit a Helpdesk Coordinator for a high-profile corporate site in White City. This is a fast-paced, client-facing role where you will act as the first point of contact for all FM requests, managing jobs via CAFM (QFM), coordinating engineers and contractors, and ensuring service delivery meets agreed SLAs. Key Responsibilities: Manage helpdesk inbox and calls, logging requests accurately on CAFM Schedule engineers, contractors, and service teams Track job progress, update records, and produce reports Raise purchase orders, manage invoices, and support quotations Support compliance reporting (PPMs) and contractor administration About You: Previous experience in a helpdesk or FM coordination role Strong organisational and communication skills Confident IT user (CAFM systems, MS Office) Proactive, reliable, and customer-focused What's on Offer: 33 days holiday, EAP, and reward schemes Training and development opportunities Subsidised gym membership and additional benefits If you're an organised coordinator looking to join a well-established FM provider on a flagship site, apply today.