5 jobs found

Title: FM Helpdesk Coordinator Location: Bolton Salary: £27,000 - £30,000 The Client Our client are a dynamic and rapidly expanding leader in the construction and facilities management sector. They provide a comprehensive range of services aimed at optimising the operations of commercial and residential buildings. As part of their continued growth, they are seeking a skilled and dedicated Helpdesk Coordinator to join their team. This is an exciting opportunity to contribute to a fast-paced and collaborative work environment while supporting the financial operations of the company. The role of Helpdesk Coordinator - Facilities Management: As a Helpdesk Coordinator, you will play a vital role in supporting the efficient delivery of services by coordinating and managing both reactive and planned maintenance activities. You will be responsible for handling maintenance schedules, managing client enquiries, and ensuring that records are accurately updated in our clients CRM system. This role offers an exciting opportunity to work within a supportive and rapidly growing team where your skills will be valued, and your development will be encouraged. If you are organised, proactive, and enjoy working in a fast-paced environment, we want to hear from you Key Responsibilities of the Helpdesk Coordinator: You will coordinate reactive and planned maintenance schedules for electrical and commercial fit-out services. You will ensure that the CRM system is accurately updated with all relevant project data, including client communications and progress updates. As the point of contact for clients, you will provide updates on project status, address concerns, and ensure that all administrative documentation is accurate and up to date. You will facilitate communication between the helpdesk team and other departments to ensure smooth operations and will prioritise incoming requests, addressing urgent matters promptly. Additionally, you will support the team with general administrative duties to meet deadlines and maintain efficient operations. Essentials: - Previous experience in an administrative role within a busy construction or facilities management setting - Strong organisational skills and attention to detail - Experience with CRM systems (Big Change experience is advantageous but not essential) - Ability to manage multiple tasks and prioritise effectively in a fast-paced environment - Excellent communication skills, both written and verbal, with a strong client management focus - Ability to work independently as well as part of a team What's on Offer: Competitive Salary: Based on experience. Pension Scheme: 5% pension contribution to help secure your future. Professional Development: Opportunities for continuous personal and career growth. Modern Head Office: Join a vibrant and innovative workplace with a supportive team atmosphere. Collaborative Team: A culture that values communication, respect, and shared success. Exciting Growth Potential: Be part of a growing company with a clear vision for the future. Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.

Job Title: Facilities Coordinator Type: 3 months temporary contract Location: Yeovil Hourly rate: £16.34 - £21.26 Hours: Part time and full time options 10 - 37 hours per week BRC are working closely with a leading housing provider to recruit a Facilities Coordinator to join their Workplace Solutions team. With your proven customer service abilities and positive, proactive nature you'll play a key role in the Workplace Solutions team. You'll be responsible for not only keeping the environment and aesthetics of the corporate buildings to a high standard, but crucially ensuring they are meeting regulatory and legal standards in terms of compliance and building safety so previous experience in a similar role would be advantageous. Duties: Responsible for building inspections (weekly and monthly). Ensuring a safe and compliant workplace, including building fabric, colleague equipment and proactively monitoring the condition of workplaces. Maintain workplace solutions stock levels. Take ownership of actions from building inspections or service requests and create action plans, including full resolution, or escalation by exception, commissioning any necessary works and communicating to stakeholders. Ensure the safety and wellbeing of people working within our workplaces, working with other central services colleagues to deliver consistently and collaboratively. Be responsible for the workplace elements of the colleague experience, ensuring a smooth colleague journey by providing access to relevant information on all workplaces. Working collaboratively to ensure the workplace remains a great place to work, which always puts the customer first. Ensure all communications are customer focussed and clear. Enable the regular occurrence of annual audits (i.e. Fire Risk Assessments, H&S audits), by providing access to sites and relevant documentation. Implementing any recommendations, commissioning necessary works and reporting regularly on progress. Troubleshoot, triage and resolve calls, queries and requests via the Workplace Solutions Helpdesk, complying with SLAs. Escalate to third parties as appropriate. Contribute to any incident response, supporting with Business Continuity activity, working to minimise any impact on our customers. Responsible for the security of the buildings, including opening/closing, training of keyholders from wider departments and OOH incident coordination in relation to the corporate estate. Support procurement processes, including preparation of specification and tender documents where required. Be responsible for specific facilities services contract management, acting as a primary point of contact, understanding contract requirements, holding regular contract review meetings, escalating issues by exception. (Contractors will be divided between workplace services colleagues) Day to day contractor management of all suppliers working onsite (including internal cleaners and Homecare colleagues) ensuring all necessary H&S and procurement requirements are undertaken. Line manage caretakers, including undertaking Great Conversations, ensuring completion of tasks and checklists. Requirements: Self-motivated and enthusiastic with a solution focussed, positive 'can do, will do' attitude, putting the customer at the heart of every interaction. Proactive nature and the ability to act upon own initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail. Effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Working knowledge of Microsoft Office packages including Outlook, Word & Excel IT and computer skills. First Aider and Fire Warden trained (Desirable but training can be given) IOSH Managing Safely (Desirable but training can be given) Full driving licence and/or the ability to travel in a timely and efficient manner to visit tenants, sites and attend meetings, frequently located in areas not covered by public transport. For more information, please call Emma Keir or Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

Facilities Management Scheduler / Coordinator Location: Leeds City Centre Salary: DOE Bonus: Annual company bonus Working Pattern: Office-based Sector: Facilities Management The Role We are looking for an organised and proactive Facilities Management Scheduler to join a busy team in a Leeds City Centre office. This is a fast-paced role working across one large facilities management contract, where you will be responsible for coordinating and scheduling a wide range of planned and reactive works. You will act as a key point of contact between the client, contractors and internal teams, ensuring works are scheduled efficiently, communicated clearly and completed within the required timescales. The role would suit someone who has previous experience within Facilities Management, scheduling, planning or contract coordination, and who is comfortable working in a busy environment where priorities can change quickly. Key Responsibilities Scheduling and coordinating planned and reactive facilities works. Managing contractor attendance and ensuring jobs are allocated efficiently. Coordinating works across multiple service areas, including: o Roller shutters o Fire safety o Water systems o Electrical works o Remedial works o General building services Acting as a main point of contact for the client regarding ongoing works and scheduling. Liaising with engineers, contractors and internal teams to ensure appointments are arranged and works are completed. Monitoring outstanding jobs and following up contractors where required. Managing changing priorities and urgent/reactive requests. Ensuring works are scheduled within agreed SLAs and timescales. Keeping systems and records fully up to date. Providing regular updates to the client on progress, outstanding works and upcoming activity. Identifying scheduling issues or potential delays and taking action to resolve them. Supporting the wider facilities management team with planning and coordination. Building strong working relationships with both clients and contractors. About You We're looking for someone who: Has previous experience within Facilities Management, FM coordination, scheduling or planning. Is highly organised and able to manage multiple jobs simultaneously. Is confident communicating with clients, contractors and engineers. Can work effectively under pressure in a fast-paced environment. Has excellent attention to detail and strong administration skills. Is proactive and comfortable chasing outstanding works and contractors. Can prioritise workloads and react quickly when urgent issues arise. Is confident using IT systems and scheduling/CRM platforms. Has a strong customer-service mindset and understands the importance of keeping the client informed. Why Join? Salary DOE Annual company bonus Leeds City Centre office Opportunity to work on a large, high-profile FM contract Varied role covering multiple facilities disciplines Fast-paced and commercially focused environment Opportunity to develop your career within Facilities Management Work closely with both the client and a large contractor network The Ideal Background This could suit someone currently working as a: Facilities Coordinator Facilities Scheduler FM Coordinator Facilities Planner Maintenance Scheduler Helpdesk Coordinator Contract Coordinator FM Administrator Previous experience coordinating hard FM, maintenance, compliance or building services would be particularly advantageous.

Workspace Services Administrator/Receptionist Rate of pay: 14.93 PAYE or 19.63 Umbrella Location: Clapham Park, London, SW2 Job Type: Temporary contract for 1 month rolling, full time 37.5 hrs fully onsite in Clapham Park We are seeking a dedicated Workspace Services Administrator / Receptionist to join a Corporate Services team within a housing association. This role is pivotal in delivering service excellence, ensuring a safe and secure environment for colleagues, and enhancing the overall building user experience. Day-to-day of the role: Serve as the primary onsite contact for building experience, managing post, telephone calls, stock levels, and queries. Maintain accurate reception, contractor, and visitor management systems. Conduct building inductions for colleagues, contractors, and visitors. Perform general clerical duties including printing, mailing, laminating, and filing. Process hotel and travel requests using the Click Travel system, ensuring adherence to company processes. Handle Workspace Services assigned helpdesk requests through Service Now, following company processes and service level agreements. Support the Workspace Services Coordinators in managing reactive, PPM, and scheduled job requests. Assist in gathering information for health and safety investigations and maintaining department matrices and record management. Manage all incoming and outgoing post and deliveries in accordance with company processes. Maintain access control systems and ensure notice boards and poster communications adhere to department and company brand guidelines. Order and maintain stock for the Workspace Services Team and attend team meetings, producing minutes and action points. Required Skills & Qualifications: Proven customer focus and excellent interpersonal skills. Professional demeanour with strong communication abilities. Self-motivated with a positive attitude and the ability to work independently or as part of a team. Previous experience in office facilities or a similar role. Proficient in IT and Microsoft Office; experience with Oracle/Service Now is advantageous. Strong organizational skills and the ability to manage multiple tasks. Experience in handling business finance and helpdesk systems. To apply for the Workspace Services Administrator/Receptionist position, please submit your CV detailing your relevant experience.

Asset Supervisor - Helpdesk - Temporary to Permanent Our client is a large and complex organisation responsible for managing a substantial estate portfolio, delivering facilities maintenance and compliance services across a diverse property portfolio. Due to continued investment within the Facilities Maintenance & Compliance function, an opportunity has arisen for an experienced Asset Supervisor to lead the Helpdesk and Stores teams, ensuring the delivery of a high-quality, customer-focused service. Your new role As Asset Supervisor - Helpdesk & Stores, you will be responsible for the day-to-day management of the Facilities Helpdesk and Stores functions, supporting service delivery across a large and varied estate. You will lead and support operational teams, monitor service performance, manage stakeholder relationships and drive continuous improvement through effective use of CAFM systems, reporting and service management processes. This is an excellent opportunity for an experienced FM Helpdesk, CAFM or Facilities Coordinator professional looking to progress into a supervisory role within a large and professional facilities' management environment. Key responsibilities: Lead the day-to-day operation of the Facilities Helpdesk and Stores functions. Support, mentor and develop Helpdesk and Stores Operatives. Act as a key point of contact for internal stakeholders and service users. Ensure service delivery is maintained in line with agreed Service Level Agreements (SLAs). Develop and improve processes to enhance customer service and operational efficiency. Produce KPI reports and analyse CAFM system data to monitor service performance. Track work order status and provide accurate management information. Build strong relationships with Facilities Managers, Supervisors, Contract Managers and key stakeholders. Coordinate stock control, procurement activities and inventory management processes. Support budget controls and procurement procedures in line with organisational policies. Assist with staff welfare matters, sickness absence management and return-to-work processes. Ensure policies, procedures and service standards are consistently followed. Drive a culture of continuous improvement across the Helpdesk and Stores teams. Support the wider Facilities Maintenance and Compliance function as required. What you'll need to succeed Previous experience within a Facilities Helpdesk, CAFM, Maintenance Coordination or Facilities Administration environment. Experience supervising, managing or leading teams. Strong knowledge of CAFM systems such as Concerto, EAM or similar platforms. Experience producing and analysing KPI and performance reports. Advanced Microsoft Excel skills. Experience using Power BI. Strong stakeholder management and customer service skills. Excellent verbal and written communication abilities. Strong organisational skills with the ability to manage multiple priorities. Analytical mindset with excellent problem-solving skills. Experience implementing process improvements and service enhancements. Facilities Management qualification or relevant industry experience would be advantageous. What you'll get in return Opportunity to join a large and highly regarded facilities management operation. Permanent position offering long-term career development. Exposure to a large and diverse property portfolio. Supportive and collaborative working environment. Ongoing professional development and training opportunities. Competitive pension scheme and employee benefits package. Pay rate: 20.13 per hour (Umbrella rate 26.35) Hours: Monday - Friday 8am - 4pm (some hybrid possible) Contract: Temporary to Permanent If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)