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CUSTOMER EXPERIENCE TEAM MANAGER Premier • £Competitive • Office Based - Macclesfield ROLE OVERVIEW You will lead, grow and inspire our Customer Experience Team, building a high-performing, service-first function that supports residents, clients and colleagues across the Premier portfolio. Drawing on your background managing customer service, helpdesk or contact centre teams, you will set the standard for how we listen, act and resolve with care. This is a pivotal and influential role within the Odevo Group. You will shape our customer strategy, design scalable processes, and embed coaching-led leadership to elevate satisfaction, reduce effort and create a culture where people thrive and customers feel truly heard. ROLE EXPECTATIONS Most days, you will be on the floor with your team in Macclesfield, coaching, supporting live workloads, reviewing dashboards and removing blockers. You will balance operational planning with hands-on problem solving, while partnering with stakeholders across Operations, IT and Finance to improve tools, processes and reporting. You will lead change with clarity, ensuring your team has what it needs to deliver consistent, high-quality service. WHAT SUCCESS LOOKS LIKE Customer satisfaction and first-contact resolution trend upward, while response and resolution times reduce sustainably. A robust, scalable customer service model is embedded with clear SLAs, workflows and playbooks used consistently across the team. The team is highly engaged, well-coached and achieving targets, with strong retention and clear development pathways. Stakeholders trust your insights and see measurable improvements from your initiatives and reporting. Escalations are rare and well-managed; root causes are identified and fixed through continuous improvement. Data is accurate, visible and actionable, informing decisions at team, department and group levels. HOW YOU'LL SPEND MOST OF YOUR TIME Coaching, 1:1s and side-by-side support to build capability, confidence and consistency. Workforce planning, scheduling and capacity management to meet SLAs across channels. Monitoring real-time and weekly dashboards, acting quickly on trends and backlogs. Handling priority escalations and complex queries, ensuring timely, empathetic resolutions. Mapping processes, refining knowledge bases and implementing continuous improvements. Partnering with IT and Operations to enhance systems (telephony, CRM, ticketing) and reporting. WHO THIS ROLE IS FOR You are an experienced leader of customer service, helpdesk or contact centre teams who loves building and improving. You are a hands-on coach who sets clear standards, gives great feedback and celebrates progress. You are data-led, commercially aware and comfortable making decisions that balance service and efficiency. You stay calm under pressure, communicate with empathy and adapt quickly to change. You thrive in an office-based, collaborative environment and enjoy being close to your team and customers. EXPERIENCE THAT HELPS Standing up or scaling a multi-channel service operation (phone, email, portal, live chat). Implementing or optimising telephony, CRM or ticketing platforms and related reporting. Designing quality assurance frameworks, knowledge bases and training programmes. Leading change projects that improved CSAT/NPS, reduced backlogs or simplified processes. Experience within property management or another regulated, service-led environment. WHAT WE OFFER Competitive salary, aligned to experience Annual salary review 25 days holiday + bank holidays Birthday leave Buy and sell annual leave (up to one week) Westfield Health cash plan + Westfield Rewards perks platform Fully funded learning and development Support for professional qualifications including TPI, RICS and more Company pension scheme Car allowance for eligible roles Employee referral scheme Enhanced maternity and paternity pay (service-dependent) Volunteer leave ABOUT PREMIER Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities. As part of the Odevo Group, we combine the expertise and relationships of a trusted operator with the strength, technology and ambition of an international leader in property management. That means better tools, more opportunities, and a clear path for our people to grow. We are proud members of The Property Institute (TPI) and The Property Ombudsman. Our vision is to be the trusted partner in property management, placing people at the heart of what we do, delivering service excellence through innovation, integrity, and genuine care. If you are looking for a role where you will be trusted, supported and developed, within a business that is ambitious, values led, and genuinely invested in its people, Premier is a great place to build a long term career. HOW WE HIRE Initial conversation with our talent team Interview focused on your experience building customer service/contact centre functions, your people leadership and coaching approach, and how you drive measurable service improvements We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Lead a high-profile transformation portfolio for a large, customer-focused organisation, providing strategic leadership across complex programmes to ensure successful delivery, strong governance, and measurable business outcomes. This is an excellent opportunity for an experienced programme leader to drive large-scale change, influence senior stakeholders, and lead teams through a significant period of organisational transformation. Client Details Our client is a large, complex, customer-focused organisation embarking on an ambitious multi-year transformation programme. With a clear strategic vision and significant investment in change, they are seeking an exceptional Head of Programme Management to play a pivotal leadership role in delivering transformation at scale. This is a rare opportunity to shape and drive a portfolio of high-profile programmes that will modernise services, improve operational effectiveness, and deliver meaningful outcomes for customers, colleagues, and stakeholders. As a senior leader within the Transformation function, you will provide strategic oversight, governance, and leadership across major change initiatives, ensuring programmes are aligned to organisational priorities and successfully delivered through robust planning, effective stakeholder engagement, and disciplined execution. Description Reporting into the senior transformation leadership team, you will be responsible for leading one or more significant transformation workstreams within a wider change portfolio. You will ensure programmes are effectively governed, appropriately resourced, financially controlled, and delivered to the highest standards. Working across multiple business functions, you will bring people together around a shared vision, influence senior stakeholders, and enable successful delivery in a complex and evolving environment. This role will suit an experienced transformation leader who thrives on navigating complexity, building high-performing teams, and delivering sustainable organisational change. Key Responsibilities Lead and oversee the delivery of major programmes within a strategically important transformation portfolio. Establish effective programme governance, assurance frameworks, and reporting mechanisms. Ensure alignment between programme objectives, organisational strategy, and business outcomes. Provide leadership and direction to programme managers, project teams, and Matrix resources. Manage programme budgets, resource planning, business cases, benefits realisation, and financial performance. Build strong relationships with executive stakeholders and business leaders to drive collaboration and engagement. Oversee third-party suppliers and delivery partners, ensuring contractual commitments and value-for-money objectives are achieved. Monitor programme health, identify risks and dependencies, and intervene where required to maintain successful delivery. Profile We're looking for a well-rounded transformation professional who combines strategic thinking with delivery excellence. You will demonstrate: Strong commercial and operational awareness. Exceptional stakeholder management skills. A collaborative leadership style. The ability to influence without direct authority. Agility and resilience in complex environments. Excellent problem-solving and decision-making capability. A passion for delivering meaningful organisational change. Job Offer In return, our client offers: Competitive salary package, up to £82,000 p/a. Excellent pension contribution scheme. Generous annual leave entitlement plus bank holidays. Life assurance and health-related benefits. Employee wellbeing and assistance programmes. Paid volunteering opportunities. Flexible, hybrid working arrangements.

Temporary Premises Manager We are recruiting for a Temporary Premises Manager to start ASAP , with the assignment running until the end of August . There is potential for the role to be extended for the right candidate. The successful candidate will have a strong background in facilities management and health & safety, ideally holding a relevant Health & Safety qualification. You will lead and support the premises team, manage site security, and oversee the day-to-day operation and maintenance of the site. This is a hands-on role requiring a proactive approach, excellent leadership skills, and the ability to work effectively in a fast-paced environment. Flexibility is essential, including occasional late evenings and the ability to work shifts between 6:00am and 8:00pm during busy periods. Experience in painting and decorating, carpentry, and general building repairs and maintenance would be highly advantageous.

Salary: £45,855 - £52,988 Location: Hybrid between home and our exhibition locations in London (Your attendance in the office will vary flexibly between 1-2 days per month, depending on business need. We cannot offer fixed days at home. You are responsible for your own commuting costs). Contract: Permanent, Full time. Hours: 35 hours per week Reporting to: CEO Direct reports: Finance & Operations Manager Role summary As Head of Operations, you will play a pivotal role in ensuring the Ben Kinsella Trust has the strong operational foundations needed to maximise its impact and support continued growth. Reporting to the CEO and as a member of the Senior Leadership Team, you will provide strategic leadership across the charity's operations, governance, finance, HR and IT, ensuring the organisation operates efficiently, remains compliant and has the systems and infrastructure required to deliver its mission. You will lead the development and continuous improvement of organisational systems, policies and processes, driving operational excellence and enabling colleagues to focus on delivering high-quality programmes, campaigns and services. Working closely with the CEO, Finance Manager, trustees and external partners, you will oversee governance, risk management, financial planning, people and culture, and digital infrastructure; ensuring the charity is well-managed, resilient and equipped for future growth. We're looking for a proactive, organised and collaborative leader who enjoys improving how organisations work and can balance strategic thinking with practical delivery. Your leadership will help ensure the Ben Kinsella Trust remains a well-governed, financially sustainable and high-performing organisation, enabling us to honour Ben's legacy and prevent knife crime through education and campaigning. Key Responsibilities Operations Lead the development and continuous improvement of operational systems, processes and policies to ensure the charity operates efficiently, consistently and in line with best practice. Oversee organisational project management, ensuring strategic projects are effectively planned, monitored and delivered on time and within budget. Develop and maintain effective systems for organisational planning, reporting and information flow, ensuring senior leaders and trustees have access to timely and accurate information. Identify opportunities to improve efficiency through process redesign, automation and the effective use of technology and digital systems. Provide operational leadership across the organisation, ensuring resources, systems and infrastructure effectively support programme delivery and organisational growth. Governance Lead the charity's governance framework, ensuring compliance with Charity Commission requirements, statutory obligations and internal policies. Maintain the organisation's policy framework, ensuring policies are regularly reviewed, updated and effectively implemented across the charity. Lead organisational risk management, maintaining the risk register and supporting senior leaders and trustees to identify, monitor and mitigate strategic and operational risks. Ensure appropriate compliance with data protection, safeguarding, health and safety, insurance and other regulatory requirements. Finance Lead the charity's financial management, working closely with the CEO and Finance Manager to develop budgets, forecasts and management accounts. Monitor organisational income and expenditure, providing financial analysis and recommendations to support effective decision-making. Oversee financial controls, procurement processes and delegated authorities, ensuring robust stewardship of the charity's resources. Support the preparation of statutory accounts, annual budgets, audits and financial reporting for the Board of Trustees and external stakeholders. Develop financial systems and reporting processes that improve visibility, accountability and organisational planning. HR & IT Lead the development of the charity's people infrastructure, ensuring effective HR policies, systems and processes to support employee wellbeing, performance and compliance. Oversee recruitment, onboarding, performance management and learning and development processes, working with managers to build a high-performing and inclusive culture. Ensure the charity's HR systems and employee records are maintained accurately and comply with employment legislation and GDPR requirements. Lead the organisation's IT strategy and digital infrastructure, ensuring staff have secure, reliable and effective technology to support their work. Oversee cyber security, business continuity, system procurement and relationships with external IT providers, driving continual improvement in digital capability. How to apply Please upload a CV and Cover Letter (no more than 2 sides of A4). When you're ready to apply, please use the 'Apply' button; we're not able to accept emailed CVs or supporting statements. For a chat about the role before applying, please call the charity and ask for Patrick. We are accepting applications and interviewing on a rolling basis. We reserve the right to close the vacancy earlier than advertised. Applications close: Monday 3rd :30am. For Recruiters: This role is not currently open to recruitment agencies. We work with a small number of trusted recruitment partners where agency support is required and will contact these suppliers directly if appropriate. We kindly ask that agencies do not contact us regarding this vacancy.

The Role: We are seeking an experienced Senior Building Safety & Compliance Manager to lead all building safety and statutory compliance activities across a residential housing portfolio. This is a senior leadership role responsible for ensuring the highest standards of resident safety, regulatory compliance, governance and assurance. You will act as the operational lead for building safety and compliance, overseeing key compliance workstreams, managing specialist contractors and consultants, and ensuring robust systems are in place to maintain compliance with current and emerging legislation. Key Responsibilities: Lead operational oversight of statutory compliance programmes including Fire Safety, Gas Safety, Electrical Safety, Water Hygiene, Asbestos Management and Lift Safety. Ensure compliance obligations are effectively delivered, monitored, evidenced and reported. Lead building safety activities, including FRA actions, compartmentation programmes and building safety action plans. Coordinate assurance activities relating to higher-risk buildings and support Safety Case requirements. Monitor, assess and escalate building safety risks where required. Develop and maintain compliance assurance frameworks, risk registers and action plans. Lead audits, inspections and responses to regulatory reviews and assessments. Prepare detailed reports and performance updates for senior leadership and governance boards. Manage the performance of compliance contractors and consultants, ensuring service quality, regulatory compliance and value for money. Lead resident engagement and communication on building safety and compliance matters. Manage and develop compliance and building safety teams, driving continuous improvement and service excellence. Support emergency planning, incident response and resident communications during safety-related incidents. About You: Significant experience managing compliance and/or building safety services within social housing or residential property. Extensive knowledge of statutory compliance areas including fire, gas, electrical, water hygiene, lifts and asbestos management. Strong understanding of the Building Safety Act 2022 and wider building safety legislation. Experience managing contractors, consultants and internal teams. Proven experience producing governance, assurance and compliance reports for senior stakeholders. Experience managing risk, audits, inspections and regulatory compliance programmes. Strong leadership, stakeholder management and communication skills. The ability to translate complex technical information into clear and accessible language for residents and stakeholders. Excellent organisational, analytical and problem-solving abilities. Qualifications: Degree, Level 5 qualification or equivalent experience in Building Safety, Fire Safety, Construction, Housing, Property Management, Health & Safety or a related discipline. Senior Bui ption CDV1 Word IOSH Managing Safely, NEBOSH General Certificate or equivalent Health & Safety qualification. Senior Bui ption CDV1 Word Building Safety-related qualification or recognised training in areas such as Fire Risk Assessment, Passive Fire Protection, Compartmentation, Fire Door Inspection, Building Safety Management or High-Rise Residential Buildings. This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Position: Office Manager Location: Gillingham Contract Type: Permanent Salary: 29,000 - 32,000 Benefits: 20 days holiday + BH, free parking, pension scheme, company days out Are you an organised individual with a passion for keeping things running smoothly? Do you thrive in a dynamic environment where your contributions make a real difference? If so, we want to hear from you! Key Responsibilities: Manage the day-to-day operations of the office and ensure all administrative functions run efficiently Act as the primary point of contact for clients, providing regular updates and maintaining strong professional relationships Monitor workloads across the team and ensure tasks are completed within agreed timescales Manage job scheduling, authorisations, work-in-progress reports and jobs on hold, ensuring all follow-up actions are completed Prepare and distribute internal reports Support the Directors with administrative tasks, reporting and operational updates Conduct regular team meetings, communicate key business updates and support ongoing staff development Ensure company procedures and office standards are upheld across the team What We're Looking For: To excel in this role, you should have: Proven experience as an office manager Strong organisational and multitasking skills to handle various tasks simultaneously Excellent communication abilities - both written and verbal Proficiency in office software (e.g., MS Office Suite) and experience with office management systems Don't miss out on your chance to join a vibrant team dedicated to making a difference in construction and real estate! Apply now and let's build something great together! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Your new company We are currently recruiting on behalf of a leading organisation that delivers facilities management and accommodation maintenance services across the UK Defence estate, supporting military personnel and their operational requirements. Your new role We are seeking an experienced and commercially focused Compliance Project Manager to lead the delivery of Billable Works projects across residential properties throughout the South East and South West regions. This is a key position responsible for managing a varied portfolio of compliance, maintenance, and improvement projects, ensuring homes remain safe, compliant, and fit for purpose while delivering an excellent customer experience. Key Responsibilities Manage projects from initial planning through to completion and handover. Ensure works are delivered safely, on time, within budget, and in line with contractual obligations. Coordinate project delivery with Defence Infrastructure Organisation (DIO) representatives, operational teams, contractors, and supply chain partners. Oversee procurement activities, contractor performance, programme management, and project governance. Monitor project budgets, financial performance, and commercial outcomes, identifying opportunities to maximise value and improve efficiency. Manage project risks and ensure compliance with all relevant legislation, contractual requirements, and JSP standards. Promote and maintain a strong Safety First culture, ensuring adherence to Health & Safety regulations, CDM requirements, and asbestos management procedures. Utilise asset condition and compliance data to support future works programmes and long-term investment planning. Build and maintain strong relationships with clients, residents, contractors, and internal stakeholders. Provide regular project updates, manage expectations, and minimise disruption during project delivery. Drive continuous improvement initiatives, enhancing project performance, supply chain effectiveness, sustainability, and carbon reduction objectives. What you'll need to succeed The ideal candidate will have: Proven experience delivering construction, compliance, infrastructure, property, or facilities management projects within a complex operational environment. Demonstrable track record of managing projects from inception through to completion and handover. Strong commercial acumen with experience managing budgets, costs, financial performance, and contract delivery. Sound understanding of project governance, risk management, and performance reporting. Excellent knowledge of project management principles, construction methodologies, and Health, Safety & Environmental legislation. Ability to manage multiple priorities while maintaining a focus on quality, compliance, programme delivery, and customer satisfaction. Experience working within defence infrastructure, social housing, facilities management, construction, or other highly regulated environments would be advantageous. Confident communicator with the ability to build effective relationships with clients, contractors, residents, and senior stakeholders. Strong stakeholder management skills, with the ability to influence decisions, resolve issues, and drive successful outcomes. Organised and proactive leader capable of managing contractor performance and coordinating multiple workstreams in a fast-paced environment. Strong analytical, reporting, and problem-solving skills. Proficient in Microsoft Office Suite and project management systems such as Maximo. Committed to delivering excellent customer service, continuous improvement, and safe, high-quality project outcomes. Full UK driving licence and willingness to travel as required. What you'll get in return A competitive salary between 45- 50K per annum plus the below: 6% employee matched pension contribution Company car/car allowance 25 days annual leave Single private medical cover Life assurance 2x annual salary What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are looking for an experienced Tenancy Manager/Neighbourhood Caseworker to investigate anti-social behaviour (ASB), nuisance complaints and breaches of tenancy agreements, helping to create safe, sustainable communities. This role is part of social housing, is Monday to Friday and temporary 10-12 weeks. This role requires you to have your own vehicle and you claim mileage at 50p per mile. This role would suit someone who has experience of anti-social behaviour calls or incidents and can communicate well in interview situations. You will manage a caseload of ASB and tenancy issues, carrying out home visits, interviewing tenants, witnesses, and complainants, gathering evidence, and working with partner agencies to resolve cases. Where breaches of tenancy or criminal behaviour are identified, you will take appropriate enforcement action, including preparing cases for legal proceedings where necessary. Key Responsibilities Manage a caseload of anti-social behaviour, nuisance and tenancy breach cases. Conduct home visits to investigate complaints and gather evidence. Interview tenants, witnesses and complainants, maintaining accurate case records. Work with tenants to resolve issues through advice, support and early intervention. Escalate serious or persistent tenancy breaches through the appropriate enforcement process. Prepare legal documentation and represent the organisation at court where required. Work closely with the Police, Local Authority and other agencies to resolve community issues. Maintain a visible presence within neighbourhoods and build positive relationships with residents. Identify safeguarding concerns and refer tenants to appropriate support services. Deliver excellent customer service while ensuring compliance with housing policies and legislation.

Your new company A well-established regional main contractor is seeking an experienced Contract Manager to join its growing team. The business delivers a diverse range of commercial construction projects across sectors including industrial, manufacturing, education, healthcare and commercial developments, with project values ranging from several million pounds to larger flagship schemes. With a strong pipeline of secured work and a reputation for quality delivery, this is an excellent opportunity to join a successful and financially stable contractor. Your new role As Contract Manager, you will take overall responsibility for the successful delivery of approximately 3-4 live commercial construction projects at any one time, ensuring they are completed safely, on programme, within budget and to the highest quality standards. Based in Derby, you will oversee projects primarily across the East Midlands, with occasional travel to sites in Hull and the surrounding areas. Key responsibilities will include: Managing multiple commercial build projects from pre-construction through to completion. Leading and supporting Site Managers and project delivery teams. Monitoring project programmes, costs, quality and compliance. Building and maintaining strong relationships with clients, consultants and subcontractors. Ensuring all projects comply with health and safety legislation and company procedures. Identifying and mitigating project risks while driving performance across all sites. Supporting commercial teams with valuations, cost control and contractual matters. Providing regular progress reports to senior management. What you'll need to succeed Proven experience as a Contract Manager, Senior Project Manager or similar leadership role within the construction industry. Strong background delivering commercial construction projects. Experience managing multiple projects simultaneously. Excellent leadership, communication and stakeholder management skills. Strong understanding of construction contracts, commercial awareness and project controls. SMSTS, CSCS and First Aid qualifications. Full UK driving licence. A proactive and solutions-focused approach with the ability to drive projects to successful completion. What you'll get in return Salary of 80,000 - 85,000 per annum. Car allowance of 5,000 - 7,000. Performance-related bonus. Private healthcare. Pension scheme. Opportunity to join a growing and financially stable contractor with a healthy forward order book. Autonomy and responsibility within a senior leadership role. Long-term career progression opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Estate Agent Sales Manager To £30,000 Basic Salary commensurate with experience £50,000+ On Target Earnings Opportunity to progress to Branch Manager / Partner subject to performance 5 days a week including Saturday 9am to 6pm weekdays, 9am to 5pm Saturday, parking available Are you an existing Senior Negotiator with Property Listing/Valuation experience? Are you feeling unsettled or undervalued within your current position? Or, do you simply wish to progress your career in Estate Agency? If any of these apply, please send in your CV today! Estate Agent Sales Manager This is an exciting opportunity for Top Class Estate Agents to develop their career with an established, forward thinking independent Estate Agency. Estate Agent Sales Manager You will help manage the day to day Estate Agency business working closely with staff to maximise income and profit from a range of products and services. You should have a successful track record in Estate Agency and must genuinely like people and enjoy dealing with them in a business context and believe passionately in delivering a superior customer service. You will need drive and determination to succeed in winning business and creating opportunity. Estate Agent Sales Manager - Key objectives: Responsibility to increase revenue and profitability through the achievement of agreed business targets Setting and reviewing performance standards Development of team members Implementing agreed business plans Listing and selling properties Maintain a compliant business Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.

JOB TITLE : DAY PORTER LOCATION : LONDON W2 A residential complex based in London s West End require a reliable and competent Porter to provide a high level of customer service and security presence. This is a day role on a rota of the shifts 7:00-14:00 and 14:00-22:00, 5 days on and 2 days off, working on average 1 weekend a month. 1. PURPOSE To provide an efficient and courteous level of assistance and service at all times to all tenants of and visitors to the building; To provide on a 5 Days in 7 rotational basis, a security presence in the building and in the course of their duties ensure the safety and well-being of the tenants (Shits are 7am - 2pm or 2pm - 10-pm) 1.3 To assist the supervisor, as necessary, in the smooth and efficient running of the building. 2. DUTIES AND RESPONSIBILITIES The following is a summary of the primary functions of the position. Full details of duties and responsibilities in relation to each function will be provided by the Supervisor Safety and Security To provide a manned presence in the reception area and to check all persons entering or leaving the building ensuring that unauthorised persons do not gain access; To make regular internal inspections of the building as directed by the supervisor and to report as required on any findings; To keep daily diary of events and activities which occur within the building and to record in a visitors book details of all visitors, contractors, suppliers and other persons; To make appropriate entries into the register books regarding - pest control, maintenance items, appointments with the estate office staff - to provide working information for the contractor/maintenance staff/office staff concerned; To complete the daily Incident Report and pass to the House Manager upon his arrival; To monitor CCTV and Interphone systems on Reception and to take any necessary appropriate action; To review the CCTV footage when requested by the Police and, if appropriate, print off pictures or download the footage for the Police to take away. General Duties To ensure a clean and smart personal appearance and presentation at all times and to wear the prescribed uniform with jacket buttoned when worn Protective clothing is to be worn as appropriate whenever necessary; To deal efficiently with arrivals and departure of tenants in accordance with instructions. Cleaning and Maintenance To carry out designated cleaning tasks as may be directed by the Night Supervisor; To instruct or call in appropriate contractors as circumstances demand to maintain the smooth running and integrity of the building and the safety and well-being of its occupants; To respond as appropriate to breakdowns and emergencies (full training will be given).

Procurement & Contracts Manager Based in London Full Time Hybrid Working Available Salary: 58,500 - 61,600 per annum Are you an experienced procurement professional looking for an opportunity to shape commercial strategy and deliver real value within the social housing sector? Do you thrive on leading complex procurement projects, strengthening contract performance, and driving continuous improvement? Our client is seeking a Procurement & Contracts Manager to lead procurement, commercial management, contract governance, and supplier performance across a respected housing organisation. This is a high-impact role where you'll work closely with senior leaders to ensure contracts deliver excellent services, value for money, compliance, and positive outcomes for residents. As Procurement & Contracts Manager, you'll play a key strategic role by: Leading the development and delivery of the organisation's procurement strategy Managing complex procurement exercises across property services, repairs, maintenance, compliance, major works, ICT, and corporate services Overseeing contract governance and maintaining robust procurement frameworks Driving supplier performance through effective KPI and SLA management Supporting major property investment, repairs, building safety, and compliance programmes Identifying efficiency opportunities and delivering value-for-money outcomes Ensuring procurement activities comply with current legislation, governance requirements, and best practice Producing reports and recommendations for senior leadership teams, boards, and key stakeholders Embedding sustainability, social value, and community benefits into procurement activity Building strong relationships with internal stakeholders, suppliers, and contractors to support strategic objectives What We're Looking For We're looking for a commercially minded procurement professional who can confidently influence stakeholders, lead complex procurement projects, and deliver measurable improvements. You'll ideally have: Significant procurement and contract management experience within social housing, construction, property services, local government, or another regulated environment Experience leading end-to-end procurement exercises and tender processes Strong knowledge of contract management, supplier performance, and commercial governance Experience managing contractor relationships and driving service improvements Knowledge of procurement legislation, governance requirements, and value-for-money principles Excellent stakeholder management, influencing, and negotiation skills Strong report writing, analytical, and problem-solving abilities Experience presenting to senior leadership teams, boards, or committees CIPS L5 qualified or equivalent experience This is an excellent opportunity to join a forward-thinking organisation within the social housing sector, where you'll have the opportunity to influence strategic decision-making, strengthen commercial performance, and make a meaningful contribution to both organisational success and resident outcomes. If you're an experienced procurement professional looking for your next challenge, we want to hear from you. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The Role: We are seeking an experienced Senior Asset Manager to lead the development and delivery of asset management, planned investment, stock condition, sustainability and major works programmes across a residential property portfolio. This is a strategic leadership role responsible for shaping long-term investment decisions, ensuring assets are maintained to a high standard, and delivering value for money through effective programme management and asset planning. You will oversee significant capital investment programmes while ensuring investment decisions are driven by asset performance, resident priorities, compliance requirements and sustainability objectives. Key Responsibilities: Lead the delivery and continuous development of the Asset Management Strategy. Maintain ownership of stock condition data, asset intelligence, and investment planning information. Develop investment priorities based on property condition, performance, risk and resident needs. Lead planned maintenance and capital investment programmes from procurement through to delivery. Ensure investment programmes are delivered safely, on time, within budget and to agreed quality standards. Oversee stock condition survey programmes and ensure robust asset data management. Develop lifecycle models, forecasting tools and long-term investment plans. Lead sustainability, energy efficiency and EPC improvement initiatives. Support Net Zero and decarbonisation objectives through strategic asset planning. Develop and maintain 5, 10, 15 and 30-year investment and asset management plans. Undertake asset appraisals and NPV analysis to support strategic decision-making. Manage contractors, consultants, and programme budgets to ensure value for money and high-quality delivery. About You: Significant experience in asset management, planned maintenance or capital investment programmes within housing or property services. Experience managing stock condition programmes and asset data. Strong understanding of asset management principles, lifecycle planning, and investment forecasting. Experience managing contractors, consultants and complex planned works programmes. Knowledge of sustainability, EPC improvements and decarbonisation programmes. Experience managing budgets, financial performance and business planning activities. Strong analytical skills with experience of asset appraisals and financial modelling. Excellent stakeholder management, communication and leadership skills. Knowledge of social housing regulations, building safety requirements and resident engagement principles. Qualifications: Degree, HNC/HND, Level 5 qualification or equivalent in Asset Management, Building Surveying, Construction Management, Property Management, Housing or a related discipline. Word Formal Project Management qualification such as PRINCE2 Practitioner, APM PMQ or equivalent. IOSH Managing Safely, NEBOSH or equivalent Health & Safety qualification. Desirable qualifications includes : Asset Management, Stock Condition, Sustainability, EPC Assessment, Net Zero/Decarbonisation or Data Analytics certifications. Professional membership of RICS, CIOB or CIH, or working towards membership, would be advantageous. This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Your new company Birmingham City Centre Hybrid Working (3 Days Office / 2 Days Home) 38,000 - 50,000 + Bonus + Excellent Benefits A well-established and growing property organisation is seeking a Property Accountant to join its finance team in Birmingham city centre. Offering hybrid working, a competitive salary, annual bonus, and genuine career development opportunities, this is an excellent opportunity for somebody looking to further their career within the property sector. The business is open to considering candidates from a variety of property finance backgrounds. Whilst previous client accounting experience would be advantageous, the company is willing to train and develop the right individual who possesses strong accounting fundamentals, property sector exposure and experience using Yardi. Your new role Manage financial reporting requirements across a portfolio of properties and clients Produce accurate and timely financial reports in line with agreed deadlines Build and maintain strong relationships with clients, tenants, suppliers, and internal stakeholders Respond to account queries and provide financial analysis where required Ensure financial data is maintained accurately and updated promptly Process and review accounting transactions, ensuring accuracy and compliance with internal controls Monitor client funding positions and support effective cash management across portfolios Oversee rent, service charge, rates, and other property-related payments Review property expenditure, working closely with surveyors, facilities managers, and suppliers to resolve queries Perform cash and bank reconciliations across multiple property accounts Attend client meetings and support the delivery of a high-quality finance service What you'll need to succeed Experience working within a property, real estate, or property management environment Strong accounting knowledge and financial reporting experience Previous experience using Yardi is highly desirable Experience within client accounting or service charge accounting would be beneficial but is not essential Excellent communication and stakeholder management skills Strong Excel skills and attention to detail Ability to manage multiple priorities and meet deadlines in a fast-paced environment What you'll get in return 38,000 - 45,000 (scope for up to 50,000 for an exceptional candidate) Discretionary annual bonus Hybrid working - 3 days in the office, 2 days from home 25 days annual leave plus bank holidays Competitive pension scheme Annual salary reviews Birmingham city centre location with excellent transport links Ongoing training and development opportunities Long-term career progression within a successful and growing property business This is an excellent opportunity for a property finance professional seeking a varied, stakeholder-facing role within a respected organisation that is willing to invest in and develop the right candidate. Experience within property accounting and Yardi exposure will be highly valued, whilst full client accounting responsibilities can be developed on the job for the successful individual. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Large Housing Association requires a Project Coordinator to join their compliance and energy team to assist on multiple projects. Key Responsibilities: Establish baselines for compliance workstreams. Set up reconciliation processes. Liaise with other departments to gather and establish information about properties. Provide feedback to the data team. Collaborate with Compliance teams and contractors. Reporting to the EMA Compliance Manager, there are multiple projects to resolve different baseline positions, running one at a time. Highly collaborative role with technical support provided as necessary. Experience and skills: Experience working in the housing sector. Experience in Compliance roles. Proficiency in Microsoft Office programs, particularly Excel at a moderate level. Proactive approach to tasks and problem-solving. Strong communication skills for effective interaction with various stakeholders. Familiarity with compliance monitoring software. Successful project delivery may lead to an extension of the role. Hybrid working with the option to work from home for 2 days per week 21.59 ph PAYE or 28.55 Umbrella

Estate Agent Property Valuer / Property Lister Our clients are seeking an experienced Property Valuer who is capable of expanding listing across a geographical area. Someone who is capable of winning instructions from the competition and helping the operation increase overall market share. Are you an experienced Senior Negotiator / Property Valuer looking for a new refreshing challenge? If so, apply today! £23,000 Basic Salary Company Car or Car allowance Guaranteed commission £40,000+ Uncapped On Target Earnings Holiday Commission, 33 days paid Holiday (plus an extra day off for your birthday), Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme Estate Agent Property Valuer / Property Lister - The Role: Our customer's experience starts with YOU! You help us make sure our customers get the best price for their properties Successfully list a targeted number of properties, advising and helping our vendors sell their homes for the best price Keep abreast of current market conditions and have a good knowledge of your local market Identifying new leads and generating new business to improve performance Work closely with your team, downloading new properties and agreeing a suitable strategy to match up potential purchasers General assistance to the Branch Manager in the day to day running of the estate agency business Helping motivate and inspire your team, running morning meetings in the absence of the Branch Manager Estate Agent Property Valuer / Property Lister - Attributes you will Possess: An ability to build great relationships with drive, determination, pace, passion, and enthusiasm! You will have to work hard to keep up with the challenges you will face and be focused on turning the "ordinary" into the "extraordinary" Getting stuck in and making things happen Ambitious and self-motivated with the ability to work under pressure Our company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy You will need a full driving license Estate Agent Property Valuer / Property Lister - Who are we? A company that values customers and colleagues alike (currently 4.5/5 on Trustpilot) A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+) A company that invests in its people from Day 1 with the best ongoing training and development Ongoing professional continuous development with like-minded people who are keen to share their experiences to help you be "the best you can be" A company that embraces change and moves with the times Access to up-to-date company communication via social media and WhatsApp groups Helping the community is high on our agenda and we definitely put our money where our mouths are! We have raised £millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.

Senior Block Property Manager We are seeking an experienced and dedicated Senior Block Property Manager to join a highly regarded block property management firm based in North-West London. Managing a portfolio of blocks, encompassing around 600 units, the successful candidate will be responsible for providing a seamless management service to clients and residents. Key Responsibilities: Property Inspections: Conduct regular inspections, prepare detailed reports, and oversee maintenance and repair work. Budget Management: Prepare and manage budgets, oversee service charge collections, and maintain accurate client accounts, including regular financial reporting. Insurance: Manage building and Directors & Officers insurance policies, ensuring appropriate coverage and handling claims as needed. Meetings: Organise and attend AGMs, EGMs, Directors and Residents meetings, including preparation and distribution of minutes. Administrative Duties: Handle all correspondence and ensure timely communication with residents and stakeholders. Lease Compliance: Address breaches of lease agreements, liaising with legal advisors as necessary. Contractor Management: Select, appoint, and supervise contractors, ensuring work is completed to a high standard and within budget. Complaints Handling: Resolve resident complaints efficiently, maintaining a high standard of customer service. Section 20 Processes: Manage major works, ensuring compliance with Section 20 procedures. Qualifications and Skills: At least 3 years of experience in block property management, with a proven ability to manage similar-sized portfolios. Strong understanding of property management principles, legislation, and best practices. Excellent written and verbal communication skills, with attention to detail. Organisational and time-management skills, with the ability to handle multiple priorities. A proactive and resourceful approach to problem-solving. Proficiency in property management software (e.g., Qube) and Microsoft Office Suite. What We Offer: Competitive salary between £45k - £55k per annum. Opportunity to work with a well-established and supportive team. A varied and challenging role in a professional environment. If you are a skilled and motivated property manager looking for your next career opportunity, we d love to hear from you!

The Facilities Operations Manager will oversee facilities management, property and tenant operations whilst maintaining strong relationships with all stakeholders. This role, based in the North West area, will involve covering properties across Halton, Runcorn, Widnes and Halewood requiring an organised and proactive individual to ensure smooth and efficient service delivery. Client Details The hiring organisation is a respected entity within the healthcare sector in the Halton area, focused on providing comprehensive property and facilities management solutions. They are committed to supporting community well-being through their services. Description The Facilities Operations Manager will: Act as the primary liaison for tenants, fostering positive relationships and resolving queries. Manage facilities and building services effectively. Coordinate tenant meetings, variation requests, and new work approvals. Manage room bookings and maximise space utilisation. Support compliance processes, health & safety, and fire risk assessments. Maintain accurate site documentation, contact lists, and security records. Promote available space and facilitate site visits for prospective tenants. Encourage community engagement and health campaigns within sites. Profile A successful Facilities Operations Manager should have: A proactive, organised professional approach with strong relationship-building skills. A passion for delivering excellent service. Minimum 2 year's experience in Facilities Management. Strong communication and stakeholder engagement skills. Experience in financial management and budget monitoring. Ability to work independently and prioritise under pressure. Proficient in Microsoft Word and Excel. A background in building, property or facilities management in the real estate and property sector. Health & Safety training (IOSH/NEBOSH) - desirable IWFM qualification - desirable Job Offer The role of Facilities Operations Manager benefits from: Competitive salary ranging from 35,000 to 42,000 per annum. 25 days holiday per year (excluding bank holidays). Generous Pension Scheme. Health Cash Plan. Group Income Protection (subject to T&C's). Employee Assistance Programme. Continuous Training for Personal & Professional Development. Blue Light Discount. If you are passionate about building services, facilities management and relationship building, this role in the Halton area could be the perfect fit for you. Apply now to take the next step in your career as a Facilities Operations Manager!

This is a senior leadership role responsible for overseeing the delivery and performance of a responsive housing repairs service, including managing teams, contractors, budgets and service improvement programmes. The successful candidate will drive operational excellence, ensure compliance and health & safety standards are met, and play a key role in improving repair outcomes and customer satisfaction across a large housing portfolio. Client Details A large local authority, responsible for delivering a wide-range of public services including housing, repairs and maintenance, education, environmental services, planning and regeneration. Description Lead the operational delivery of the responsive repairs service, ensuring compliance with statutory obligations, organisational policies and service standards. Manage a team of supervisors, trade operatives and support staff delivering repairs and maintenance services. Oversee budget management, resource allocation and procurement to ensure value for money and efficient service delivery. Monitor and improve performance against key indicators, including first-time fix rates, customer satisfaction and repair turnaround times. Ensure robust health and safety practices are embedded across all operations, including contractor and subcontractor management. Lead service transformation initiatives, including digitalisation, sustainability and customer engagement improvements. Conduct audits, inspections and quality assurance checks to maintain high standards of workmanship and compliance. Collaborate with Housing Management, Asset Management and other stakeholders to ensure effective service delivery. Represent the service at senior management meetings, resident forums and operational working groups. Lead emergency response coordination for major incidents affecting housing stock, including floods, fires and structural failures. Profile A successful Repairs Manager should have: Strong experience in managing property repairs and maintenance within the public sector, with previous trade, technical experience. Proven ability to manage budgets and deliver cost-effective solutions. Knowledge of health and safety regulations related to property management. Excellent leadership and team management skills. Strong communication and stakeholder engagement abilities. Job Offer Competitive salary ranging from 63,816 to 66,084 per annum. Pension contribution of 30%. Hybrid working model. Permanent position. Scope for progression and growth. If you're ready to take the next step in your career as a Repairs Manager, apply now to join a respected organisation in the public sector.