As a Resident Liaison Officer, you ll be the face of our client on one of our most exciting and socially impactful projects to date. This innovative retrofit project will deliver cleaner, more efficient heating to hundreds of homes, helping residents reduce their bills while cutting carbon emissions. You ll support residents through each stage of the project: This is a dynamic and fast-paced role where you ll need to think on your feet, remain calm under pressure, and balance the needs of multiple stakeholders. In return, you ll join a dedicated and supportive team offering training, encouragement, and opportunities to truly make the role your own. Key Responsibilities Build trust and strong, positive relationships with residents, providing a clear, friendly, and accessible point of contact throughout the project lifecycle. Coordinate and attend resident meetings, drop-in sessions, and consultations to provide advice, answer questions, and ensure an inclusive process. Communicate project updates, timelines, and key information in a timely and accessible manner using a range of channels, ensuring residents are informed and engaged. Act as an advocate for residents interests, capturing concerns, feedback, or issues, and proactively resolving or escalating these within the project team. Coordinate access arrangements, surveys, and appointments, making sure residents experience minimal disruption. Support the delivery and follow-up of customer satisfaction surveys and engagement activities, continuously improving the resident journey. To work collaboratively with the project management team Champion accessibility and inclusion, ensuring engagement activities reach all residents, including those requiring additional support or adjustments. Skills, Attributes and Previous Experience Demonstrable experience in resident liaison, customer service, community engagement, or similar people-focused roles. Experience of working within a social housing environment desirable Outstanding communication, listening, and empathy skills, with the ability to build trust with people from diverse backgrounds. Confident at handling sensitive issues, facilitating dialogue, and resolving concerns proactively and respectfully. Strong organisational skills, able to plan and deliver on-site meetings, coordinate multiple activities, and manage competing priorities. Proactive, solutions-focused approach with genuine care for excellent resident experiences. Comfortable with IT (email, meeting platforms, databases) and able to quickly learn project-specific systems. A flexible approach to occasional evening or weekend activities to support resident needs. Passion for sustainability, social impact, and making a difference within the community. Must hold (or be willing to obtain) a current Disclosure Scotland (DS) check.
03/09/2026
Contract
As a Resident Liaison Officer, you ll be the face of our client on one of our most exciting and socially impactful projects to date. This innovative retrofit project will deliver cleaner, more efficient heating to hundreds of homes, helping residents reduce their bills while cutting carbon emissions. You ll support residents through each stage of the project: This is a dynamic and fast-paced role where you ll need to think on your feet, remain calm under pressure, and balance the needs of multiple stakeholders. In return, you ll join a dedicated and supportive team offering training, encouragement, and opportunities to truly make the role your own. Key Responsibilities Build trust and strong, positive relationships with residents, providing a clear, friendly, and accessible point of contact throughout the project lifecycle. Coordinate and attend resident meetings, drop-in sessions, and consultations to provide advice, answer questions, and ensure an inclusive process. Communicate project updates, timelines, and key information in a timely and accessible manner using a range of channels, ensuring residents are informed and engaged. Act as an advocate for residents interests, capturing concerns, feedback, or issues, and proactively resolving or escalating these within the project team. Coordinate access arrangements, surveys, and appointments, making sure residents experience minimal disruption. Support the delivery and follow-up of customer satisfaction surveys and engagement activities, continuously improving the resident journey. To work collaboratively with the project management team Champion accessibility and inclusion, ensuring engagement activities reach all residents, including those requiring additional support or adjustments. Skills, Attributes and Previous Experience Demonstrable experience in resident liaison, customer service, community engagement, or similar people-focused roles. Experience of working within a social housing environment desirable Outstanding communication, listening, and empathy skills, with the ability to build trust with people from diverse backgrounds. Confident at handling sensitive issues, facilitating dialogue, and resolving concerns proactively and respectfully. Strong organisational skills, able to plan and deliver on-site meetings, coordinate multiple activities, and manage competing priorities. Proactive, solutions-focused approach with genuine care for excellent resident experiences. Comfortable with IT (email, meeting platforms, databases) and able to quickly learn project-specific systems. A flexible approach to occasional evening or weekend activities to support resident needs. Passion for sustainability, social impact, and making a difference within the community. Must hold (or be willing to obtain) a current Disclosure Scotland (DS) check.
I'm helping a well establised housing provider recruit for a Housing Officer position. Key Responsibilities Deliver an effective and customer-focused housing management and tenancy service. Manage rent arrears, including Housing Benefit and Universal Credit cases. Provide support around financial inclusion and debt management. Manage anti-social behaviour (ASB) cases and work towards effective resolutions. Support allocations and voids management, ensuring properties are managed efficiently. Build positive and professional relationships with residents and encourage effective tenancy engagement. Follow through legal and tenancy enforcement proceedings, including representing PRHA at court where required. Attend and contribute to external meetings with partners, agencies and community stakeholders. Act as a key point of contact for residents, providing advice, guidance and support. Work collaboratively with internal teams and external agencies to resolve tenancy and neighbourhood issues. Maintain accurate records and ensure all housing management activities comply with relevant legislation and organisational policies. About You We are looking for someone who can demonstrate: Proven experience in housing management or a closely related environment. Experience of legal proceedings, tenancy enforcement or transferable legal skills. Strong knowledge and practical experience of rent arrears and income management. Experience dealing with Housing Benefit and Universal Credit. Knowledge of financial inclusion and debt management. A good understanding of relevant housing legislation and tenancy law. Excellent customer service and communication skills. Strong organisation, time management and planning skills. The ability to manage a busy caseload and prioritise competing demands. Strong problem-solving, negotiation and influencing skills. The confidence to deal with challenging situations professionally and effectively. A proactive, approachable and resident-focused attitude. Please apply if intersted.
01/09/2026
Seasonal
I'm helping a well establised housing provider recruit for a Housing Officer position. Key Responsibilities Deliver an effective and customer-focused housing management and tenancy service. Manage rent arrears, including Housing Benefit and Universal Credit cases. Provide support around financial inclusion and debt management. Manage anti-social behaviour (ASB) cases and work towards effective resolutions. Support allocations and voids management, ensuring properties are managed efficiently. Build positive and professional relationships with residents and encourage effective tenancy engagement. Follow through legal and tenancy enforcement proceedings, including representing PRHA at court where required. Attend and contribute to external meetings with partners, agencies and community stakeholders. Act as a key point of contact for residents, providing advice, guidance and support. Work collaboratively with internal teams and external agencies to resolve tenancy and neighbourhood issues. Maintain accurate records and ensure all housing management activities comply with relevant legislation and organisational policies. About You We are looking for someone who can demonstrate: Proven experience in housing management or a closely related environment. Experience of legal proceedings, tenancy enforcement or transferable legal skills. Strong knowledge and practical experience of rent arrears and income management. Experience dealing with Housing Benefit and Universal Credit. Knowledge of financial inclusion and debt management. A good understanding of relevant housing legislation and tenancy law. Excellent customer service and communication skills. Strong organisation, time management and planning skills. The ability to manage a busy caseload and prioritise competing demands. Strong problem-solving, negotiation and influencing skills. The confidence to deal with challenging situations professionally and effectively. A proactive, approachable and resident-focused attitude. Please apply if intersted.
Permanent, Full Time (35 hours per week) Please note that we do not currently offer any Tier 2 sponsorship About the role The Service Lead for Community Services will be responsible for leading resident and community engagement across all JRHT properties. The role will ensure that residents and communities have meaningful opportunities to share their views, with feedback used to inform and improve services, enhance the resident experience and promote strong, connected communities. You will oversee community events and engagement activities, develop effective internal and external partnerships and ensure that the needs and priorities of residents and communities are effectively represented to the Head of Resident Experience. The role will provide leadership, direction and support to the Community Development and Resident Involvement Officers and Money & Benefit Advisors, ensuring their activities are coordinated, effective and aligned with the wider objectives of the organisation. About you We are looking for an experienced and engaging professional with excellent communication and interpersonal skills, who can build effective relationships with residents, communities and a wide range of stakeholders. You will have strong organisational and project management skills, with the ability to support the planning and delivery of resident and community engagement initiatives. You will have experience working alongside colleagues who engage directly with residents to improve services, satisfaction and outcomes, as well as experience of facilitating large meetings, engaging with diverse communities and supporting individuals with support or complex needs. You will also have proven experience in delivering compliance policies and procedures and a strong understanding of effective approaches to actively listening to residents, gathering feedback, analysing data and presenting findings clearly. A good knowledge of social housing policies, consumer standards, community impact assessments and associated practices is essential. You will be confident in facilitating group discussions, meetings and events, and proficient in using technology to communicate effectively and manage resident information. You will have a proven track record of developing strong internal and external partnerships and building positive relationships with residents and communities. You will hold a CIH Level 3 or 4 qualification, or willing to work towards one, although other relevant qualifications comparable with the requirements of the role will also be considered. Our core priority JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. How to apply To apply, please complete the online application. Closing date for applications is 9th September 2026. Interviews will take place week commencing 7th September 2026. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received. Additional Information We are a values driven organisation and our values drive our behaviours. We re at our best when we re continually building on trust, showing we care and making a difference and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. JRHT operates a hybrid way of working and some homeworking is available, although there is an expectation that the post holder will be in the office to provide support to teams on a regular basis. There is a requirement that this role will be part of an out-of-hours service, for which you will be renumerated for. Our commitment to Equality, Diversity and Inclusion At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
01/09/2026
Full time
Permanent, Full Time (35 hours per week) Please note that we do not currently offer any Tier 2 sponsorship About the role The Service Lead for Community Services will be responsible for leading resident and community engagement across all JRHT properties. The role will ensure that residents and communities have meaningful opportunities to share their views, with feedback used to inform and improve services, enhance the resident experience and promote strong, connected communities. You will oversee community events and engagement activities, develop effective internal and external partnerships and ensure that the needs and priorities of residents and communities are effectively represented to the Head of Resident Experience. The role will provide leadership, direction and support to the Community Development and Resident Involvement Officers and Money & Benefit Advisors, ensuring their activities are coordinated, effective and aligned with the wider objectives of the organisation. About you We are looking for an experienced and engaging professional with excellent communication and interpersonal skills, who can build effective relationships with residents, communities and a wide range of stakeholders. You will have strong organisational and project management skills, with the ability to support the planning and delivery of resident and community engagement initiatives. You will have experience working alongside colleagues who engage directly with residents to improve services, satisfaction and outcomes, as well as experience of facilitating large meetings, engaging with diverse communities and supporting individuals with support or complex needs. You will also have proven experience in delivering compliance policies and procedures and a strong understanding of effective approaches to actively listening to residents, gathering feedback, analysing data and presenting findings clearly. A good knowledge of social housing policies, consumer standards, community impact assessments and associated practices is essential. You will be confident in facilitating group discussions, meetings and events, and proficient in using technology to communicate effectively and manage resident information. You will have a proven track record of developing strong internal and external partnerships and building positive relationships with residents and communities. You will hold a CIH Level 3 or 4 qualification, or willing to work towards one, although other relevant qualifications comparable with the requirements of the role will also be considered. Our core priority JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. How to apply To apply, please complete the online application. Closing date for applications is 9th September 2026. Interviews will take place week commencing 7th September 2026. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received. Additional Information We are a values driven organisation and our values drive our behaviours. We re at our best when we re continually building on trust, showing we care and making a difference and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. JRHT operates a hybrid way of working and some homeworking is available, although there is an expectation that the post holder will be in the office to provide support to teams on a regular basis. There is a requirement that this role will be part of an out-of-hours service, for which you will be renumerated for. Our commitment to Equality, Diversity and Inclusion At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Permanent, Part Time (21 hours per week) Please note that we do not currently offer any Tier 2 sponsorship About the role Here at Joseph Rowntree Housing Trust, we are seeking a Resident Insight and Improvement Officer to play a key role in ensuring that resident voice and feedback are at the heart of service delivery and continuous improvement across the organisation. The role will analyse and interpret insight from a range of sources, including Tenant Satisfaction Measures (TSMs), complaints learning, engagement activity and customer journey mapping, to identify trends, explore root causes and highlight opportunities to improve the resident experience. Working closely with operational teams, the postholder will support the organisation to learn from resident feedback and complaints by identifying key themes, facilitating discussions with service areas and supporting teams to develop, deliver and monitor meaningful improvement actions. The role will lead Customer Satisfaction (CSAT) and insight meetings with operational teams, helping to understand feedback, monitor satisfaction levels and ensure learning is acted upon. The role is central to the organisation s approach to improving resident experience, ensuring that resident insight is not only captured and understood but actively used to inform decision making, shape service delivery and drive continuous improvement. About you We are looking for someone with experience of analysing resident feedback to identify trends, themes and opportunities for improvement, alongside a good understanding of resident satisfaction measures such as TSMs, CSAT and similar performance indicators. You will be able to translate insight and feedback into practical service improvement actions and demonstrate strong analytical and problem-solving skills, with the ability to interpret both qualitative and quantitative feedback. You will be confident in building effective working relationships with colleagues across different service areas and committed to promoting the resident voice and improving the overall resident experience. You will have the ability to facilitate discussions or workshops with service teams to review feedback, identify learning and identify improvements. An understanding of complaints learning and how feedback can be used to improve services is essential, as is experience of preparing clear reports and summaries that communicate insight and highlight improvement opportunities. You will also have good IT and data-handling skills, including experience of using spreadsheets or reporting tools to review and interpret performance information. Strong organisational skills are important, with the ability to coordinate actions and monitor progress. Our core priority JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. How to apply To apply, please complete the online application. Closing date for applications is 3rd September 2026. Interviews will take place week commencing 7th September 2026. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received. Additional Information We are a values driven organisation and our values drive our behaviours. We re at our best when we re continually building on trust, showing we care and making a difference and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. Whilst most non-resident facing roles may be able to spend some time working remotely, there is an expectation that colleagues will attend the office regularly. Our commitment to Equality, Diversity and Inclusion At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
01/09/2026
Full time
Permanent, Part Time (21 hours per week) Please note that we do not currently offer any Tier 2 sponsorship About the role Here at Joseph Rowntree Housing Trust, we are seeking a Resident Insight and Improvement Officer to play a key role in ensuring that resident voice and feedback are at the heart of service delivery and continuous improvement across the organisation. The role will analyse and interpret insight from a range of sources, including Tenant Satisfaction Measures (TSMs), complaints learning, engagement activity and customer journey mapping, to identify trends, explore root causes and highlight opportunities to improve the resident experience. Working closely with operational teams, the postholder will support the organisation to learn from resident feedback and complaints by identifying key themes, facilitating discussions with service areas and supporting teams to develop, deliver and monitor meaningful improvement actions. The role will lead Customer Satisfaction (CSAT) and insight meetings with operational teams, helping to understand feedback, monitor satisfaction levels and ensure learning is acted upon. The role is central to the organisation s approach to improving resident experience, ensuring that resident insight is not only captured and understood but actively used to inform decision making, shape service delivery and drive continuous improvement. About you We are looking for someone with experience of analysing resident feedback to identify trends, themes and opportunities for improvement, alongside a good understanding of resident satisfaction measures such as TSMs, CSAT and similar performance indicators. You will be able to translate insight and feedback into practical service improvement actions and demonstrate strong analytical and problem-solving skills, with the ability to interpret both qualitative and quantitative feedback. You will be confident in building effective working relationships with colleagues across different service areas and committed to promoting the resident voice and improving the overall resident experience. You will have the ability to facilitate discussions or workshops with service teams to review feedback, identify learning and identify improvements. An understanding of complaints learning and how feedback can be used to improve services is essential, as is experience of preparing clear reports and summaries that communicate insight and highlight improvement opportunities. You will also have good IT and data-handling skills, including experience of using spreadsheets or reporting tools to review and interpret performance information. Strong organisational skills are important, with the ability to coordinate actions and monitor progress. Our core priority JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. How to apply To apply, please complete the online application. Closing date for applications is 3rd September 2026. Interviews will take place week commencing 7th September 2026. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received. Additional Information We are a values driven organisation and our values drive our behaviours. We re at our best when we re continually building on trust, showing we care and making a difference and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. Whilst most non-resident facing roles may be able to spend some time working remotely, there is an expectation that colleagues will attend the office regularly. Our commitment to Equality, Diversity and Inclusion At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
JOB PURPOSE AND OBJECTIVES To take the lead in ensuring that tenants' views are taken into account in decisions about the way Housing services are delivered. You will do this by enhancing existing methods, and by developing new and effective ways of engaging with tenants and leaseholders. To provide accessible support so that all tenants have opportunities appropriate to their diverse needs to express their views and to influence and scrutinise our strategies, policies and services. To assist in communicating to tenants how their views have been considered. To assist evidencing compliance with regulatory standards. 4. MAIN DUTIES OF THE POST To be responsible for giving tenants a wide range of meaningful opportunities to influence and scrutinise Housing strategies, policies and services. To assist in communicating to tenants how their views have been considered. To work with tenants to consider ways to improve tenant engagement. To promote digital inclusion and innovation, while ensuring that traditional methods of engagement are retained as appropriate. To help make the delivery of housing services fairer and more equitable by ensuring all tenants have opportunities, appropriate to their diverse needs, to express their views and to influence and scrutinise our strategies, policies and services. To help ensure that regulatory requirements regarding tenant engagement are met. In collaboration with colleagues, to ensure residents are communicated with and consulted effectively. To carry out resident engagement activities, consultation, liaison and surveys and to provide updates on feedback given in order to improve Housing services. To assist in developing and maintaining high-quality content for the website, online services and social media; and in the production of newsletters and annual reports. To evaluate the effectiveness of engagement and communication methods and use the findings to inform continuous improvements. Ensure effective capture of feedback from tenants, service users and stakeholders, including complaints, to drive continuous improvements to Housing services. To occasionally assist with the preparation of statistical and regulatory returns, Freedom of Information, Subject Access and similar requests; and other tasks which facilitate service improvements for customers. To support the response of the Council in the event of a borough emergency. To be familiar with and comply with corporate and local Safeguarding policies and procedures. General The above is a record of the main duties and responsibilities of this post at a given date. The job may naturally change to meet the requirements of the service. If the changes are more significant your manager will discuss this with you.
01/09/2026
Seasonal
JOB PURPOSE AND OBJECTIVES To take the lead in ensuring that tenants' views are taken into account in decisions about the way Housing services are delivered. You will do this by enhancing existing methods, and by developing new and effective ways of engaging with tenants and leaseholders. To provide accessible support so that all tenants have opportunities appropriate to their diverse needs to express their views and to influence and scrutinise our strategies, policies and services. To assist in communicating to tenants how their views have been considered. To assist evidencing compliance with regulatory standards. 4. MAIN DUTIES OF THE POST To be responsible for giving tenants a wide range of meaningful opportunities to influence and scrutinise Housing strategies, policies and services. To assist in communicating to tenants how their views have been considered. To work with tenants to consider ways to improve tenant engagement. To promote digital inclusion and innovation, while ensuring that traditional methods of engagement are retained as appropriate. To help make the delivery of housing services fairer and more equitable by ensuring all tenants have opportunities, appropriate to their diverse needs, to express their views and to influence and scrutinise our strategies, policies and services. To help ensure that regulatory requirements regarding tenant engagement are met. In collaboration with colleagues, to ensure residents are communicated with and consulted effectively. To carry out resident engagement activities, consultation, liaison and surveys and to provide updates on feedback given in order to improve Housing services. To assist in developing and maintaining high-quality content for the website, online services and social media; and in the production of newsletters and annual reports. To evaluate the effectiveness of engagement and communication methods and use the findings to inform continuous improvements. Ensure effective capture of feedback from tenants, service users and stakeholders, including complaints, to drive continuous improvements to Housing services. To occasionally assist with the preparation of statistical and regulatory returns, Freedom of Information, Subject Access and similar requests; and other tasks which facilitate service improvements for customers. To support the response of the Council in the event of a borough emergency. To be familiar with and comply with corporate and local Safeguarding policies and procedures. General The above is a record of the main duties and responsibilities of this post at a given date. The job may naturally change to meet the requirements of the service. If the changes are more significant your manager will discuss this with you.
37 hours per week / permanent / Monday - Thursday 9am - 5pm; Friday 9am - 4.30pm / Based onsite in Hove, this role also involves regular weekly visits to our properties across Sussex. To support this travel, you will need a full UK driving licence and access to a vehicle. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. We are seeking a proactive, tenant-focused Housing and Compliance Officer to deliver high-quality housing management and property compliance services across our Sussex properties. Reporting to the Income and Property Manager and working as part of the Asset Management Team, you will play a key role in ensuring our general needs properties are well-managed, compliant with all relevant regulations, and provide safe, secure homes for our residents. This role combines housing management responsibilities with oversight of property compliance, requiring strong organisational skills, attention to detail, and a commitment to excellent customer service. The role involves overseeing tenants throughout their housing journey, conducting home visits, managing tenancy matters, coordinating repairs, and ensuring properties remain safe, compliant, and meet the Decent Homes Standard. You will work closely with tenants, contractors, and internal teams to maintain excellent housing services, manage compliance programmes, address damp and mould cases, and ensure adherence to housing regulations and safety standards. You will also play a key role in safeguarding tenant safety, monitoring contractor performance, supporting income collection, responding to complaints, and championing tenant voice to drive service improvements. Key areas of responsibility: Housing and tenancy management Resident engagement and support Repairs and maintenance coordination Property compliance and health and safety Damp, mould and disrepair case management Contractor and supplier management Income collection and tenancy enforcement Customer service and complaint resolution Please also download the job profile (below), which includes the full role description and person specification. This is an excellent opportunity for a housing professional with experience in housing management, property compliance, and health and safety. You'll be passionate about delivering high-quality, customer-focused services that make a tangible difference to people's lives and help ensure residents have safe, secure, and well-maintained homes. Qualifications, Knowledge and Experience A minimum of a CIH Level 3 qualification in Housing, Housing Maintenance, Asset Management, Letting and Managing Residential Property, or Housing Practice/Services (desirable) We will also consider candidates who can demonstrate significant relevant experience in property compliance, building safety, or health and safety, or who hold a recognised City & Guilds, IOSH, or NEBOSH qualification Awareness of the Housing Health and Safety Rating System (HHSRS), or a willingness to develop expertise in this area, to support YMCA DLG's commitment to providing safe, compliant, and high-quality homes Significant experience within the social housing sector, ideally in housing management, resident engagement, or customer-focused service delivery roles Experience working for a Registered Provider, housing association, local authority, or other social housing organisation Demonstrable experience of working within a regulated housing environment, delivering housing management and property compliance services while building positive relationships with residents and stakeholders Experience supporting tenancy-related processes, including starter and continuation documentation, to help residents sustain successful tenancies Experience of working within a psychologically informed environment and applying trauma-informed approaches is desirable; training can be provided Strong experience in auditing, data collection, record management, and maintaining accurate housing management systems Experience coordinating and monitoring contractors to ensure works are delivered safely, efficiently, and to the required standard Proven ability to engage effectively with residents, contractors, local authority departments, partner agencies, and regulatory bodies Experience of income collection, tenancy sustainment, and arrears management within a social housing setting Good working knowledge of housing legislation and statutory compliance requirements, including fire safety, gas safety, electrical safety, water safety, and resident access arrangements for compliance works Ability to identify, promote, and embed best practice across teams and services CLOSING DATE: Wednesday 16 September at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children's and Adults' Barred Lists) as well as comprehensive reference and activity checks.
01/09/2026
Full time
37 hours per week / permanent / Monday - Thursday 9am - 5pm; Friday 9am - 4.30pm / Based onsite in Hove, this role also involves regular weekly visits to our properties across Sussex. To support this travel, you will need a full UK driving licence and access to a vehicle. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. We are seeking a proactive, tenant-focused Housing and Compliance Officer to deliver high-quality housing management and property compliance services across our Sussex properties. Reporting to the Income and Property Manager and working as part of the Asset Management Team, you will play a key role in ensuring our general needs properties are well-managed, compliant with all relevant regulations, and provide safe, secure homes for our residents. This role combines housing management responsibilities with oversight of property compliance, requiring strong organisational skills, attention to detail, and a commitment to excellent customer service. The role involves overseeing tenants throughout their housing journey, conducting home visits, managing tenancy matters, coordinating repairs, and ensuring properties remain safe, compliant, and meet the Decent Homes Standard. You will work closely with tenants, contractors, and internal teams to maintain excellent housing services, manage compliance programmes, address damp and mould cases, and ensure adherence to housing regulations and safety standards. You will also play a key role in safeguarding tenant safety, monitoring contractor performance, supporting income collection, responding to complaints, and championing tenant voice to drive service improvements. Key areas of responsibility: Housing and tenancy management Resident engagement and support Repairs and maintenance coordination Property compliance and health and safety Damp, mould and disrepair case management Contractor and supplier management Income collection and tenancy enforcement Customer service and complaint resolution Please also download the job profile (below), which includes the full role description and person specification. This is an excellent opportunity for a housing professional with experience in housing management, property compliance, and health and safety. You'll be passionate about delivering high-quality, customer-focused services that make a tangible difference to people's lives and help ensure residents have safe, secure, and well-maintained homes. Qualifications, Knowledge and Experience A minimum of a CIH Level 3 qualification in Housing, Housing Maintenance, Asset Management, Letting and Managing Residential Property, or Housing Practice/Services (desirable) We will also consider candidates who can demonstrate significant relevant experience in property compliance, building safety, or health and safety, or who hold a recognised City & Guilds, IOSH, or NEBOSH qualification Awareness of the Housing Health and Safety Rating System (HHSRS), or a willingness to develop expertise in this area, to support YMCA DLG's commitment to providing safe, compliant, and high-quality homes Significant experience within the social housing sector, ideally in housing management, resident engagement, or customer-focused service delivery roles Experience working for a Registered Provider, housing association, local authority, or other social housing organisation Demonstrable experience of working within a regulated housing environment, delivering housing management and property compliance services while building positive relationships with residents and stakeholders Experience supporting tenancy-related processes, including starter and continuation documentation, to help residents sustain successful tenancies Experience of working within a psychologically informed environment and applying trauma-informed approaches is desirable; training can be provided Strong experience in auditing, data collection, record management, and maintaining accurate housing management systems Experience coordinating and monitoring contractors to ensure works are delivered safely, efficiently, and to the required standard Proven ability to engage effectively with residents, contractors, local authority departments, partner agencies, and regulatory bodies Experience of income collection, tenancy sustainment, and arrears management within a social housing setting Good working knowledge of housing legislation and statutory compliance requirements, including fire safety, gas safety, electrical safety, water safety, and resident access arrangements for compliance works Ability to identify, promote, and embed best practice across teams and services CLOSING DATE: Wednesday 16 September at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children's and Adults' Barred Lists) as well as comprehensive reference and activity checks.
