ERS Recruiting Ltd
SERVICE OPERATIONS MANAGER PONDERS END SALARY UP TO 55K DEPENDING ON EXPERIENCE PLUS CAR & A BONUS FOR KPI TARGETS Our client specialises in skip hire, waste management, haulage, aggregates, plant hire, demolition and operational 24/7 waste transfer facility in North London. They are now seeking a Service Delivery Operations Assistant to join their team. Role Purpose To support daily service delivery, transport, skip hire, and waste operations by ensuring accurate bookings, professional customer communication, system integrity, compliance, and timely billing. The role requires strong attention to detail, sound judgement, and the ability to manage customer expectations in a fast-paced operational environment. Key Duties & Responsibilities Customer Contact, Orders & Systems Act as the first point of contact for customer calls and emails, handling enquiries professionally and in a timely manner. Advise customers on services, take accurate bookings in line with scripts and legal requirements, and ensure all information is correctly entered into the system. Clearly communicate service options, timeframes, estimated arrival windows, and costs to manage expectations and minimise follow-up queries. Maintain awareness of daily operational capacity through liaison with the Service Delivery Manager and advise customers accordingly. Identify repeat or ongoing service needs and refer suitable opportunities to the Business Development team. Manage the Orders mailbox, ensuring enquiries are actioned, routed, and recorded correctly. Billing, Charges & Financial Controls Apply and authorise additional charges in line with company policy and ensure jobs are checked, priced, and passed for billing within five working days. Maintain clear audit trails to support invoicing, customer queries, and commercial discussions. Handle credit card payments carefully and securely in accordance with company procedures. Assist customers with invoice queries using own initiative, escalating complex issues where appropriate. Refer all credit control matters, including credit limits and overdue accounts, to the Credit Control department in line with agreed criteria. Compliance, Licensing & Skips on Hire Manage skip licensing for public highway placements, including permits, lighting, expiry dates, and re-billing. Proactively monitor and communicate permit expiries, coordinating renewals, removals, or suspensions as required. Ensure compliance with local authority conditions and company procedures at all times. Review Skips on Hire reports and resolve long-outstanding containers with customers, ensuring accurate billing and appropriate communication. Waste, Weighbridge & Reporting Support Verify waste descriptions and EWC codes at booking and pre-billing stages. Support weighbridge processes by ensuring tickets are uploaded, matched, and queried where discrepancies arise. Prepare daily service delivery summaries and support operational and KPI reporting as required. Accuracy, Issue Resolution & General Support Proactively resolve missing or unclear information from drivers, customers, or subcontractors. Identify and correct data gaps, missing tickets, or system discrepancies to prevent billing or compliance issues. Maintain accurate records with a consistently high standard of data integrity and attention to detail. Work collaboratively across service delivery, transport, finance, credit control, and business development teams. Undertake any other reasonable duties as required by the company Skills & Attributes (Summary)Strong customer service and communication skills. High attention to detail and accuracy. Ability to prioritize and work calmly under pressure. Good administrative and IT skills; experience in transport, skip hire, or waste management is desirable but not essential. Willingness to follow procedures, escalate risks appropriately, and support continuous improvement Other Working hours: 7am-5pm - Monday to Friday If interested in applying for this excellent Service Operations Manager role, kindly submit your CV to Anna Maguire. Whilst we will endeavour to contact you following your response, occasionally due to the high volume of applications this cannot always be possible and we are only able to contact shortlisted candidates. We will keep your details on file and may contact you with future opportunities.
SERVICE OPERATIONS MANAGER PONDERS END SALARY UP TO 55K DEPENDING ON EXPERIENCE PLUS CAR & A BONUS FOR KPI TARGETS Our client specialises in skip hire, waste management, haulage, aggregates, plant hire, demolition and operational 24/7 waste transfer facility in North London. They are now seeking a Service Delivery Operations Assistant to join their team. Role Purpose To support daily service delivery, transport, skip hire, and waste operations by ensuring accurate bookings, professional customer communication, system integrity, compliance, and timely billing. The role requires strong attention to detail, sound judgement, and the ability to manage customer expectations in a fast-paced operational environment. Key Duties & Responsibilities Customer Contact, Orders & Systems Act as the first point of contact for customer calls and emails, handling enquiries professionally and in a timely manner. Advise customers on services, take accurate bookings in line with scripts and legal requirements, and ensure all information is correctly entered into the system. Clearly communicate service options, timeframes, estimated arrival windows, and costs to manage expectations and minimise follow-up queries. Maintain awareness of daily operational capacity through liaison with the Service Delivery Manager and advise customers accordingly. Identify repeat or ongoing service needs and refer suitable opportunities to the Business Development team. Manage the Orders mailbox, ensuring enquiries are actioned, routed, and recorded correctly. Billing, Charges & Financial Controls Apply and authorise additional charges in line with company policy and ensure jobs are checked, priced, and passed for billing within five working days. Maintain clear audit trails to support invoicing, customer queries, and commercial discussions. Handle credit card payments carefully and securely in accordance with company procedures. Assist customers with invoice queries using own initiative, escalating complex issues where appropriate. Refer all credit control matters, including credit limits and overdue accounts, to the Credit Control department in line with agreed criteria. Compliance, Licensing & Skips on Hire Manage skip licensing for public highway placements, including permits, lighting, expiry dates, and re-billing. Proactively monitor and communicate permit expiries, coordinating renewals, removals, or suspensions as required. Ensure compliance with local authority conditions and company procedures at all times. Review Skips on Hire reports and resolve long-outstanding containers with customers, ensuring accurate billing and appropriate communication. Waste, Weighbridge & Reporting Support Verify waste descriptions and EWC codes at booking and pre-billing stages. Support weighbridge processes by ensuring tickets are uploaded, matched, and queried where discrepancies arise. Prepare daily service delivery summaries and support operational and KPI reporting as required. Accuracy, Issue Resolution & General Support Proactively resolve missing or unclear information from drivers, customers, or subcontractors. Identify and correct data gaps, missing tickets, or system discrepancies to prevent billing or compliance issues. Maintain accurate records with a consistently high standard of data integrity and attention to detail. Work collaboratively across service delivery, transport, finance, credit control, and business development teams. Undertake any other reasonable duties as required by the company Skills & Attributes (Summary)Strong customer service and communication skills. High attention to detail and accuracy. Ability to prioritize and work calmly under pressure. Good administrative and IT skills; experience in transport, skip hire, or waste management is desirable but not essential. Willingness to follow procedures, escalate risks appropriately, and support continuous improvement Other Working hours: 7am-5pm - Monday to Friday If interested in applying for this excellent Service Operations Manager role, kindly submit your CV to Anna Maguire. Whilst we will endeavour to contact you following your response, occasionally due to the high volume of applications this cannot always be possible and we are only able to contact shortlisted candidates. We will keep your details on file and may contact you with future opportunities.
Bamford Contract Services Ltd
Handyman / Driver Salford & Greater Manchester £135 per day CIS We are recruiting on behalf of our client for a Handyman / Driver to join their growing team, supporting a range of construction and fit-out projects across the Northwest. This is an ideal opportunity for someone who enjoys a varied, hands-on role and is happy to travel between sites, assisting trades, delivering equipment and keeping projects running efficiently. Candidates with experience as a Handyman, Caretaker, Maintenance Operative, Building Maintenance Assistant, Facilities Operative or Multi-Skilled Operative are encouraged to apply. The Handyman / Driver Role No two days are the same for a Handyman / Driver . Duties will include: Assisting joiners and site teams on various projects. Collecting and delivering tools, equipment and materials. Transporting site kit between locations. Waste collection and disposal from construction sites. Providing general handyman and maintenance support where required. Travelling between sites across Greater Manchester and surrounding areas. Most work is based around Bolton, Manchester and Stockport , with occasional travel to Chester and Leeds , where fuel costs will be covered. What We're Looking For in a Handyman / Driver Previous experience in a handyman, maintenance, caretaker or similar practical role. Full UK Driving Licence. Own vehicle and own tools are essential. A van would be highly advantageous. A positive, flexible attitude with a willingness to support different teams. Reliable, hardworking and able to work on your own initiative. What's on Offer for a Handyman / Driver? £135 per day CIS Fuel allowance for projects further afield. Varied work across multiple sites. Long-term opportunity with upcoming projects due to commence shortly. Immediate interviews available. Our client is looking to meet suitable candidates now, ready for a busy period of work over the coming weeks. If you're looking for a role where no two days are the same and you enjoy being part of a hardworking team, we'd love to hear from you. Apply today with your CV for this Handyman / Driver vacancy To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.
Handyman / Driver Salford & Greater Manchester £135 per day CIS We are recruiting on behalf of our client for a Handyman / Driver to join their growing team, supporting a range of construction and fit-out projects across the Northwest. This is an ideal opportunity for someone who enjoys a varied, hands-on role and is happy to travel between sites, assisting trades, delivering equipment and keeping projects running efficiently. Candidates with experience as a Handyman, Caretaker, Maintenance Operative, Building Maintenance Assistant, Facilities Operative or Multi-Skilled Operative are encouraged to apply. The Handyman / Driver Role No two days are the same for a Handyman / Driver . Duties will include: Assisting joiners and site teams on various projects. Collecting and delivering tools, equipment and materials. Transporting site kit between locations. Waste collection and disposal from construction sites. Providing general handyman and maintenance support where required. Travelling between sites across Greater Manchester and surrounding areas. Most work is based around Bolton, Manchester and Stockport , with occasional travel to Chester and Leeds , where fuel costs will be covered. What We're Looking For in a Handyman / Driver Previous experience in a handyman, maintenance, caretaker or similar practical role. Full UK Driving Licence. Own vehicle and own tools are essential. A van would be highly advantageous. A positive, flexible attitude with a willingness to support different teams. Reliable, hardworking and able to work on your own initiative. What's on Offer for a Handyman / Driver? £135 per day CIS Fuel allowance for projects further afield. Varied work across multiple sites. Long-term opportunity with upcoming projects due to commence shortly. Immediate interviews available. Our client is looking to meet suitable candidates now, ready for a busy period of work over the coming weeks. If you're looking for a role where no two days are the same and you enjoy being part of a hardworking team, we'd love to hear from you. Apply today with your CV for this Handyman / Driver vacancy To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.
