52 jobs found

Job Title: Construct Services Officer Location: Croydon (Hybrid working, 3 days office / 2 remote) - First couple weeks full time office for training Hourly rate 18.92 PAYE / 24.92 UMB Per Hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start Post holder duties include:- Lead on monitoring of Payment Certificates and Invoice processing for all suppliers and to assist the relevant delivery officers in ensuring efficient payment/certificate processing Co-ordinate; update and monitor the Asset Planning & Capital Delivery Team's centralized data storage and Project trackers Provide technical support and assistance to the Asset Planning & Capital delivery Team Process NEC new orders and payment requests Maintain payment process trackers and procedure maps Assist with Contract administration including checking and uploading documents to COPS and to assist TST processing To actively participate and contribute to the development of NEC and the integration of new modules; processes and improvements into the service area as they develop To assist with general administration functions, including minute taking, room booking, meeting arrangements and documents circulations Key requirements for this post includes: Very good / Advanced MS Excel skills. Very good / Advance MS Excel skills collating & inputting information into Excel and producing spreadsheets collation and summary of multiple data input. Experience in using other MS 365 suite of applications (Word, etc.) Very good administrative, organisation and co-ordination skills. Very good updating and monitoring skills for centralizing data storage and project trackers for the Asset Planning and Capital Delivery Service. Experience of using housing related data bases. Awareness and understanding of working in a Social Housing setting - Social Housing construction industry services setting is desirable. Experience with dealing with members of the public Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

We're recruiting a proactive and resident-focused Housing Support Officer to join a busy Housing Management service. This is a varied, hands-on role supporting tenants, maintaining safe and welcoming neighbourhoods, and ensuring homes and estates are managed efficiently. You'll be the operational heartbeat of the team-providing frontline resident support, managing key administrative processes, and assisting Housing Officers in delivering an excellent service to residents across the borough. The Role Building positive relationships with tenants and supporting a strong, responsive housing service. Manage the team mailbox, providing initial responses or escalating enquiries where appropriate, including MASH enquiries. Support the completion and filing of Introductory Tenancy Audits, ensuring compliance and timely record keeping. Assist with tenancy management administration, including audits, renewals, and tenancy papers. Gather and prepare information and chronologies for medium and high-level tenancy cases to support legal action where required. Support the Housing Management team with onsite compliance checks and ensuring appointments are booked promptly when passed for assistance. Take ownership of estate inspection coordination, ensuring issues are logged, actions completed, and repairs followed up. Provide diary management and appointment scheduling support for the team. Offer housing and transfer advice to residents over the phone and in person, providing clear and accurate guidance. Support with estate-based management tasks, including contractor liaison, neighbourhood management plans and decant arrangements for repairs. Update and maintain accurate tenancy data across Northgate and NECDM systems, supporting Housing Officers in data management and case updates. Assist with monthly data reporting on neighbourhood performance, ensuring information is accurate and submitted on time. Provide administrative support to ensure smooth delivery of services and excellent resident experience across the Housing Management function. Key Requirements Experience in a housing, customer service, or administrative support role within a public sector or social housing environment. Strong interpersonal and communication skills with the ability to handle sensitive enquiries from tenants and residents. Excellent organisational skills, with the ability to manage multiple priorities and maintain attention to detail. Confident using Microsoft Office, Outlook, Excel, and housing management systems (e.g. Northgate / NECDM - training provided). Comfortable working in a fast-paced, hybrid role involving both office-based administration and estate visits. Ability to produce accurate records, reports, and documentation for audits and legal proceedings. A collaborative team player with a positive, proactive attitude and commitment to delivering excellent service to residents. Full UK driving licence would be ideal but not essential What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

A housing association is currently looking for a number of Repairs officers on a temporary basis for about 6 months. Key responsibilities are as follows Use first line diagnostic abilities and thorough understanding of the repairs processes to provide effective support functions in responsive repairs for the operational businesses Recognise work that falls outside of companys responsibilities and cases that would be categorised as complex, as well as what and when to escalate to senior staff Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems Own and administer all marketplace activity associated with quote review, acceptance and oversight. • Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment. Work with all stakeholders and contractors to ensure all KPI's are met, managing competency in line with Building Safety legislation Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents Support the team with regular cost and quality audits for all aspects of repair works Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairs Provide a review and rating for all completed jobs. Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoring Assist your manager and team by providing timely business information on region specific repair data and with exporting necessary repairs reporting information as an overview of team performance Support the regional teams to manage a reliable, trusted and responsible repairs service. Working with colleagues in the relevant regional teams to ensure all stakeholders are kept informed of works being carried out Provide relevant telephone support as needed, liaising with colleagues, contractors and third-party providers as appropriate Keep residents and other stakeholders up to date with regular communication, tailored based on the complexity of the case and the technical knowledge of the audience Hybrid arrangements will be considered after successful completion of probation and contingent on performance PAYE £18.86 Umbrella £24.95 4 days based in the office and 1 day from home Essential requirements Previous experience in managing responsive repairs is essential Highly organised and experience of managing conflicting priorities in a busy office environment Experience in working in a customer service environment Experience of providing performance monitoring and commentary against business targets Experience working to meet key performance indicators Excellent communication and interpersonal skills Problem-solving and decision-making skills. Good understanding of the relevant legislation, statutory and regulatory requirements Must be able to interview from the 2nd of Oct or from week commencing the 6th of Oct and able to start on the WC 13th of October

Job Title: Accommodation Administrator Location: Birmingham Contract Type: Temp Hours:30 hours per week, Monday to Friday Hourly Rate / Salary: £12.60 Start Date: ASAP About the Role Are you passionate about delivering exceptional customer service in a housing or accommodation setting? We're looking for a proactive and organised Accommodation Administrator to join our team, supporting a safe, welcoming, and well-managed living environment for key workers. You'll be the first point of contact for residents and play a key role in coordinating bookings, supporting marketing and lettings, managing maintenance issues, and ensuring compliance across the scheme. This is a vital frontline role with a strong customer service and operational focus ideal for someone who thrives in a busy environment and enjoys variety in their day. Key Responsibilities Customer Service & Enquiries: Act as the first point of contact for residents and prospective tenants via phone, email, and in person. Lettings Support: Assist the Marketing & Lettings Officer with advertising vacancies, processing applications, and optimising occupancy. Move-In/Move-Out Coordination: Support residents with key processes including right-to-rent checks, rent/deposit collection, and tenancy documentation. Bookings & Records: Accurately manage bookings, maintain up-to-date occupancy records, and process tenant data in housing systems. Maintenance Coordination: Log and track maintenance requests, liaise with contractors, and follow up to ensure timely resolution. Health & Safety & Compliance: Conduct property inspections and compliance checks to ensure safe, well-maintained accommodation. Stakeholder Liaison: Work with NHS Trusts, universities, and other partners to coordinate key worker placements and support service standards. Feedback & Service Improvement: Gather tenant feedback, support complaint investigations, and assist with service improvement initiatives. About You Essential: Strong customer service and communication skills Able to multitask and manage busy administrative processes efficiently Proficient in Microsoft Office and housing/booking systems Confident in liaising with tenants, contractors, and external stakeholders Desirable: Experience in accommodation, hospitality, or property management Familiarity with tenancy agreements and housing compliance Basic financial admin knowledge (e.g. rent payments, invoicing) Understanding of health & safety in residential settings Why Join Us? Be part of a team making a real difference in the lives of essential key workers Work in a supportive and collaborative environment Develop your skills in property coordination, customer service, and housing management Join an organisation that values wellbeing, inclusion, and professional growth Additional Info No financial responsibility No direct or indirect reports Reporting to: Accommodation Manager

Our client a public sector organisation are looking for a Facilities Officer to join on a permanent bases. The purpose of the role is to work within the Facilities and Accommodation function, providing technical support across a broad range of activities including health and safety obligations, facilities management, environmental management and the administration of business continuity arrangements. To deliver effective, flexible and consistent support services for Facilities, Information Management and ICT with particular focus on budget management. The organisation are tenants across 4 locations which you can be located in, which include London, Belfast, Cardiff and Edinburgh and this is a hybrid role. Key Responsibilities include; Accommodation and health & safety To ensure the office accommodation complies with the relevant workplace regulations and is conducive to safe working. Arrange annual health and safety audits of all the offices in order to ascertain whether its health and safety arrangements are compliant with legislation and best practice. Attend and represent them at landlord/tenant meetings and to work with building managers to ensure the security and appropriate management of all the office space and property. Business Continuity Planning/Disaster Recovery arrangements To ensure that the BCP documentation is up-to-date and (in conjunction with the Data Manager and Sharepoint Officer) that relevant members of staff have appropriate access. To ensure that business impact analysis documents are completed and provide a realistic assessment of requirements. Facilities management To ensure a high standard of facilities management service to the organisation. This includes space planning, and the provision of office equipment, utilities, furniture, stationery and supplies. To liaise and oversee the performance of contractors and other suppliers pertaining to the facilities management of the premises. To ensure that the assets and property are appropriately recorded and tracked. Budget management To obtain quotations for Facilities activities and raise purchase orders and goods receipts, chasing and checking invoices for Facilities and ICT where necessary. To process expense claims as appropriate. Key Skills Experience of providing facilities and accommodation support Come from a Facilities Management background Experience of delivering training including site induction tour Experience of managing and maintaining complex budgets including processing financial transactions If this sounds like you and you are looking for an organisation that values you and the work you do, apply now.

We are seeking a Health and Safety Officer to ensure compliance with health and safety regulations within the social housing sector. This role is based in York. Client Details This not-for-profit organisation operates within the housing sector. As a medium-sized organisation, it is committed to maintaining compliance and upholding high standards across all housing while making positive changes to the local community. Description Deliver key health and safety objectives and projects in line with the team's annual plan. Review, implement and maintain health and safety arrangements, ensuring compliance with legislation. Provide advice and recommend improvements across the business to mitigate risks and ensure compliance with the latest legislation. Monitor and review health and safety activities, documentation, and performance outcomes, providing feedback and reporting as needed. Communicate health and safety information effectively, including designing, delivering, and reviewing training materials. Build strong stakeholder relationships, influence positive health and safety culture, and represent the Health and Safety Team at meetings. Support managers with safe working practices, including accident/incident investigations and operational reporting. Research and share industry best practice, regulatory requirements, and implications for the business. Contribute to administrative processes, training events, meetings, and report preparation. Ensure compliance with core organisational policies (equality, data protection, people management, customer care, health and safety, risk management). Support compliance and operational health and safety activities for offices (e.g. fire drills, safety processes, documentation). Assist in developing, implementing and maintaining health and safety systems to track performance and ensure accurate, timely reporting Profile NEBOSH Certificate (minimum), with commitment to work towards NEBOSH Diploma (or equivalent). Experience working in health and safety or a related environment. Full UK driving licence. Recognised as a competent person under the Management of Health and Safety at Work Regulations 1999. Membership of a professional body, with willingness to evidence continuous professional development. Willingness to develop expertise in areas such as construction, fire safety, and COSHH. Job Offer Competitive salary Fixed-term contract offering stability and structured responsibilities. Opportunities to make a meaningful impact within a not-for-profit organisation. Supportive workplace culture with a focus on safety and collaboration. Convenient location inYork.

Job Title: Telecare Officer Location: Exeter Salary: 16.90 PAYE / 18.90 Umbrella Contract Type: Full time - Temporary (March 2026) Hours: Monday - Friday 09:00-17:00 About the Role: We are seeking a compassionate and reliable Telecare Officer to join our team, providing essential support to vulnerable individuals through our telecare services, to install alarms and telecare equipment to private service users. To install alarm and telecare equipment to private service users. Triage faulty units providing onsite analysis and where possible fix problem through technical knowledge. Visit our customers on pre-arranged appointments to check data held and undertake preventative maintenance calls. Actively promote and market the service. Maintain up to date knowledge Responsibilities: To demonstrate and install to potential new customers Telecare equipment and associated peripherals, including key safes, ensuring Telecare Services Association standards are met in all duties. To complete all administration tasks relating to the customer and service provided. This will include completing hire agreements, and fully explaining the cost for taking up the service. To transport data in a secure manner in accordance with the General Data Protection Regulations, Data Protection Act and Councils guidelines. Retain flexibility to accommodate urgent installations or repairs and ensure all equipment is in good working order and that service users understand how the equipment works. Visit existing customers to ascertain that the equipment provided is in full working order, still appropriate to their needs and ensure they can use the equipment and that all personal details provided remain up to date. To program, clean and prepare equipment as per manufacturers' guidelines ready for installation. Some client's homes may be unkempt and unhygienic. The role involves moving of furniture etc to site alarms and install equipment. Develop and maintain good working relationships with service partners to ensure the ongoing health, wellbeing and independence of residents. To respond to equipment requests from Sheltered Housing tenants under the direction of the Support Services Manager. Actively market and promote the Home Safeguard Alarm Service with the distribution of leaflets, displays and attending demonstrations when required. To train as an Operator, in order to provide a back up to existing staff. To develop and maintain a comprehensive knowledge of telecare equipment, related sensors and associated technologies and other role relative training and attendance of meetings. Make sure that Home Safeguard offers a customer focused service using systems thinking principles. Support the Council's approach to equalities and diversity ensuring that our services and policies identify, address and promote the needs of our diverse community. This includes the need for safety of children and other vulnerable people. Take personal responsibility for the relevant aspects of the Council's Health and Safety Policy. Ensure awareness and compliance with the Council's policies, Code of Conduct and Constitution. Evaluate and assist in managing risk within the service. Requirements: A valid UK Driving Licence is essential. Willingness to undergo an Enhanced DBS check if offered the role. Excellent communication and interpersonal skills. Ability to remain calm under pressure and respond effectively in emergency situations. Basic IT skills and ability to use monitoring systems. Previous experience in a care, support, or emergency response role is desirable but not essential. Apply now if interested in the role! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

We're recruiting an experienced and customer-focused Council Tax Officer for a 3-month assignment, with a strong focus on telephone-based customer support. This is a high-volume, frontline role where you'll play a key part in helping residents understand their Council Tax responsibilities while ensuring accurate administration in line with legislation. If you thrive in a fast-paced environment, enjoy solving problems over the phone and have solid Council Tax processing experience, this role offers an immediate start and a structured workload with clear performance targets. The Role Handle a high volume of inbound calls, providing clear advice and support to residents regarding billing, liability, discounts and exemptions. Accurately register new Council Tax accounts and process changes in household circumstances. Apply relevant discounts, disregards and exemptions in line with current Council Tax legislation and policy. Ensure all actions are accurately recorded and systems are updated promptly, using MRI/Academy. Provide excellent customer service with a calm, professional and empathetic approach, even in challenging conversations. Work to service-level targets and contribute to a high-performing revenues team. Key Requirements Proven experience working as a Council Tax Officer in a local authority environment. Strong knowledge of Council Tax legislation, liability rules and discount/exemption criteria. Confident telephone manner with the ability to explain complex information clearly to residents. Experience using Academy / MRI Council Tax systems. Highly organised with strong attention to detail and accurate case recording. Able to work at pace and manage a steady volume of telephone-based casework. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from revenues and benefits professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Title: Homeowner Coordinator Contract Type: 12 months Fixed Term, FT, 35 hours Salary: £26,296 per annum to £28,982 per annum (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working) Closing Date: 30th October 2025 Interview Dates: 7th November 2025 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Homeownership Team at L&Q: We're looking for a customer-focused Homeowner Coordinator to support our Homeownership team with providing a wide range of services - from assisting the Homeownership Officer with right to buy sales, staircasing (purchasing further shares), home improvements, lease enquiries, completions and pre-sale enquiries. In this fast-paced role, you'll assist Officers and Management with varied tasks, ensuring smooth case progression and excellent customer communication. You'll need strong administration and organisational skills, a proactive attitude, and the ability to manage multiple priorities. Experience in housing or a property sales environment is desirable. If this sounds like you, we would love for you to apply! Your impact in the role: Deliver knowledgeable, customer-first service to residents, new customers, third parties, and colleagues Support with case management by keeping customers and third parties up to date and assisting in progression of cases through fact-finding processes including sourcing and supplying information or documents Manage incoming enquiries via phone and email, updating customer records accurately Build strong relationships internally and externally to ensure timely delivery of services What you'll bring: Proven track record in an administrative environment, with the ability to manage office processes in a fast-paced, target-driven setting Excellent customer service skills and with a passion for providing exceptional customer service Strong organisational skills, with keen attention to detail and ability to meet deadlines Proficiency in MS Office with accurate data entry skills and ability to use business systems and office applications Excellent written and verbal communication skills Demonstrable collaboration and stakeholder management skills If you require any reasonable adjustments at any stage during this process, including application stage, please email us. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.

Are you a highly organised team player who thrives on keeping things running behind the scenes? North Kent College is looking for a reliable and detail-focused Estates Officer to support our busy Estates team at the Gravesend Campus . What you'll do: As Estates Officer, you'll play a key role in the smooth operation of our Estates function. Your day-to-day responsibilities will include: Managing administrative tasks related to building maintenance and facilities. Keeping accurate records and ensuring contractor compliance. Scheduling repairs and coordinating emergency call-outs. Overseeing the Estates Helpdesk, ensuring jobs are allocated, tracked, and completed. Organising and monitoring College vehicle use, including servicing and maintenance. Supporting the Estates team with data processing, quote gathering, and report preparation. What we're looking for: Strong admin skills with confidence using Microsoft Office, including Excel, Word, and Teams. Highly organised and methodical approach to work. Ability to work under pressure, juggle multiple priorities, and meet tight deadlines. Excellent communication skills - both written and verbal. A sharp eye for detail and a commitment to accuracy and compliance. This is a great opportunity for someone who takes pride in efficient systems and smooth operations and who enjoys being a key part of a collaborative, on-the-ground Estates team. The Role: Where you'll work: This role is based at our Gravesend campus. Your hours: 37 hours per week, 52 weeks per annum (1 FTE). Your pay: £25,856 per annum The College: North Kent College (including Hadlow College) is proudly rated as an Ofsted 'Good' provider, with 'Outstanding' learner behaviours and attitudes (April 2024). With four campuses across Kent and 4,000 students, we strive to equip the young people who study here with an inclusive and innovative education experience to enhance their future career prospects, which, as noted by Ofsted, is supported through our high-quality, industry standard facilities. Each and every staff member plays a key part in delivering the success of our learners' experience, and we want those who join our curriculum and support teams to share our passion in achieving this. The Benefits: In addition to a competitive salary, you can expect the following benefits. 33 days' annual leave (including Christmas / New Year break) plus bank holidays (full time equivalent). Enrolment onto the People's Partnership pension scheme (as part of the staff of North Kent College Business Services Ltd, a wholly owned subsidiary of North Kent College). Access to free parking and a range of onsite facilities, a restaurant and coffee shop. How to Apply: If this sounds like the next role for you, please visit the North Kent College staff vacancies page to see the full job description and apply. Please note that the closing date for applications is 09 November 2025, with interviews scheduled to take place on 18 November 2025. North Kent College is committed to safeguarding and promoting the welfare of children, and all staff have a responsibility to share and maintain this commitment. In line with the requirements of 'Keeping Children Safe in Education', appropriate safeguarding checks (including an enhanced DBS check) will be undertaken on all individuals selected for appointment. Posts at the College, a specified establishment where the work gives opportunity for contact with children, are exempt from the Rehabilitation of Offenders Act (ROA) 1974. It is an offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so. Please be advised that, again in line with 'Keeping Children Safe in Education', shortlisted candidates (who wish to accept an invite to interview) will be required to complete and submit prior to their interview a self-declaration of their criminal record or information that would make them unsuitable to work with children. Further guidance / information from the Ministry of Justice can be found on GOV.UK.

We're recruiting a highly experienced and commercially minded Revenue and Debt Service Manager to lead the end-to-end administration, collection and enforcement of Council Tax, NNDR, Housing Benefit Overpayments, Adult Social Care contributions and Sundry Debt. This is a strategic leadership role with operational oversight of both in-house revenue teams and outsourced enforcement partners, with a clear mandate to drive collections, improve recovery performance and deliver a customer-focused, compliant service. This role requires on-site presence 3 days per week and offers a key opportunity to shape and modernise high-volume income and debt operations. The Role Lead the administration, billing, collection and enforcement of Council Tax, Business Rates (including outsourced NNDR service), Housing Benefit Overpayments, Adult Social Care debt and Sundry Debt. Drive performance and maximise income recovery through strong operational management, process improvement and strategic oversight. Provide leadership across face-to-face, telephone and digital customer service channels to ensure a fair, accessible and efficient service. Manage enforcement activity, tribunal processes and debt recovery escalation including civil enforcement, legal proceedings and contractor liaison. Oversee contract performance for outsourced services including NNDR collection, enforcement partners, legal services and print providers. Work closely with the Deputy Director of Finance to support service transformation, financial efficiency, policy development and strategic planning. Lead a large service area including team leaders, specialist officers and revenue officers, ensuring strong performance management and professional development. Ensure compliance with all relevant legislation, policy frameworks, government returns and internal governance standards. Act as a senior escalation point for complex recovery cases, political enquiries, member challenges and high-profile debt matters. Support change and service redesign to deliver a modern, customer-focused revenue and debt function. Key Requirements Significant management experience in Revenues, Debt Recovery or Financial Operations within a high-volume environment. Strong working knowledge of Council Tax, NNDR legislation, enforcement processes and recovery policy. Proven ability to drive collection performance and lead multi-functional teams to deliver measurable outcomes. Track record of managing outsourced contracts and working with external enforcement/legal partners. Confident leader with excellent communication, negotiation and stakeholder management skills. Financially astute with experience in budget management, service improvement and VFM delivery. Able to operate in a complex, politically influenced environment and engage confidently with senior leaders and elected members. Resilient, delivery-focused and highly organised, with strong governance and performance reporting experience. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and revenues professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .

A housing association is currently looking for a number of Repairs officers on a temporary basis for about 6 months. Key responsibilities are as follows Use first line diagnostic abilities and thorough understanding of the repairs processes to provide effective support functions in responsive repairs for the operational businesses Recognise work that falls outside of companys responsibilities and cases that would be categorised as complex, as well as what and when to escalate to senior staff Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems Own and administer all marketplace activity associated with quote review, acceptance and oversight. • Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment. Work with all stakeholders and contractors to ensure all KPI's are met, managing competency in line with Building Safety legislation Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents Support the team with regular cost and quality audits for all aspects of repair works Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairs Provide a review and rating for all completed jobs. Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoring Assist your manager and team by providing timely business information on region specific repair data and with exporting necessary repairs reporting information as an overview of team performance Support the regional teams to manage a reliable, trusted and responsible repairs service. Working with colleagues in the relevant regional teams to ensure all stakeholders are kept informed of works being carried out Provide relevant telephone support as needed, liaising with colleagues, contractors and third-party providers as appropriate Keep residents and other stakeholders up to date with regular communication, tailored based on the complexity of the case and the technical knowledge of the audience Hybrid arrangements will be considered after successful completion of probation and contingent on performance PAYE £22.27 Umbrella £29.45 4 days based in the office and 1 day from home Essential requirements Previous experience in managing responsive repairs is essential Highly organised and experience of managing conflicting priorities in a busy office environment Experience in working in a customer service environment Experience of providing performance monitoring and commentary against business targets Experience working to meet key performance indicators Excellent communication and interpersonal skills Problem-solving and decision-making skills. Good understanding of the relevant legislation, statutory and regulatory requirements Must be able to interview from the 2nd of Oct or from week commencing the 6th of Oct and able to start on the WC 13th of October

Compliance Manager 47,000 West Yorkshire Permanent 37 hours pw Hamilton Woods Associates are currently working on behalf of a housing association, who are recruiting for a Compliance Manager on a permanent basis. The purpose of the role will be to act as the lead for landlord compliance and customer safety across their housing stock, including compliance related to; electrical safety, gas safety, asbestos management, lifts, water hygiene and damp and mould. Hybrid working is available, with two days a week in their West Yorkshire office Responsibilities of the Compliance Manager: Managing statutory and non-statutory compliance for their housing stock surrounding gas, water hygiene, electric, lifts, asbestos and damp and mould Procuring, tendering and managing internal and external contracts Ensuring contract and compliance agreements are fulfilled Accurately capturing and recording all compliance data Working with the Head of Service to develop systems, processes and reporting to support improvements to compliance data Overseeing the planning, delivery and procurement of maintenance contracts Managing a team of x 3 Officers and x1 Administrator Requirements of the Compliance Manager: Previous experience managing statutory and non-statutory in social housing or a related environment Strong leadership and stakeholder management experience Willingness to undergo a basic DBS check Benefits of the Compliance Manager: 26 days annual leave + bank holidays (rising to 31) with opportunity to buy and sell back Cycle to work scheme Health Cash Plan Hybrid working Flexible working policy Option of a nine day fortnight or compressed hours Group pension matched up to 9% To be considered for this exciting role, please contact Bethan Hall (Associate Director) at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with

Contracts Administration Officer Guildford area (hybrid/office-based) Temporary (with potential for extension) Pay: £18 per hour Are you a highly organised and detail-driven administrator who enjoys keeping things running smoothly behind the scenes? We re looking for a Contracts Administration Officer to join a busy Housing Property Services team, supporting the effective management of property-related contracts and service agreements. In this role, you ll play a vital part in ensuring that maintenance and compliance works are delivered efficiently and to a high standard. From maintaining accurate contract records to coordinating payments and tracking contractor performance, your work will help keep essential housing services running safely and effectively. What you ll be doing: Maintaining and updating records of contracts, service agreements, and work instructions. Supporting procurement activities and ensuring documentation is accurate and compliant. Tracking contractor performance and progress against agreed targets. Processing applications for payment, purchase orders, and invoices promptly. Liaising with internal teams, suppliers, and contractors to ensure smooth communication and workflow. Assisting with reports, audits, and performance reviews. Supporting continuous improvements to contract management systems and administrative processes. What we re looking for: Strong organisational skills and great attention to detail. Experience working in a property, housing, or contract administration environment. Confidence using IT systems (Excel, Word, and contract management databases). Excellent communication skills and a proactive approach to problem-solving. Ability to manage competing priorities and deadlines in a fast-paced environment. This is an excellent opportunity to join a professional and supportive team where your work will have a real impact on service quality and customer satisfaction. This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Voids Administrator Role Working with a large Housing Organisation Working with a Large Repairs Organisation based in SE London officer Office Based We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services. The Role As a Repairs Administrator it will be a key support within our Repairs Team, playing an essential role in delivering high-quality property services to our residents. Reporting to the Team Lead, you'll be part of our centralised support function, handling back-office administrative duties that support mainly voids, and major maintenance works. A typical day might involve following up with residents on repair progress, ensuring smooth communication with third parties like contractors and solicitors, and actively supporting the operational teams by scheduling appointments, managing inboxes, and ensuring accurate and timely data entry. As a Repairs Administrator, you'll be handling tasks that ensure our services provide excellent value and align with our core objectives. You'll work collaboratively across teams and build strong connections with stakeholders and residents alike. Skills and experience required: Able to use Microsoft Office Suite (including Word, Excel and Outlook) Excellent user of Excel / Data Analysis Experience of maintaining compliance / PPM databases Attention to detail with organising electronic filing system Experience of raising works orders Experience of undertaking general administrative including mail merge, scanning, and filing of PDFs on IT systems. Experience of working in social housing Excellent communication skills with ability to converse via email, by telephone and in person, with ability to handle difficult conversations with diplomacy

Property Data Validation Officer Location: Hybrid working (with travel to a London-based office as required) Contract Type: Interim - 6 months initially Day Rate: 300 per day (Inside IR35) Panoramic Associates is working in partnership with a progressive Local Authority to recruit an experienced Property Data Validation Officer on an interim basis. This is an exciting opportunity to play a strategic role in managing and optimising property asset data across a large and varied public sector estate. Are you ready to make a significant impact in the world of property management? This role offers the chance to be at the forefront of asset intelligence, ensuring the safety and efficiency of social housing in London. Join a dynamic team within the Asset Management sector, where your contributions will directly influence critical decisions affecting local residents, council officers, and service providers. Role Overview: The Property Data Validation Officer will be instrumental in the production and communication of property-based asset intelligence data. This position supports the Asset Information Manager and collaborates with various stakeholders to provide technical and administrative solutions. The role is crucial in maintaining and improving data collection and reporting systems, ensuring statutory compliance in areas such as Gas Safety, Fire Protection, and Electrical Testing. Key Responsibilities: - Maintain and develop Council data, systems, and business processes for effective asset management. - Design, write, and run reports using Power Query (Power BI/Excel), SQL, and other technologies. - Facilitate data gathering, manipulation, analysis, and sharing, including producing reports and performance indicators. - Ensure accuracy and validation of annual statistical data for statutory returns. - Provide up-to-date forecast outputs for stock condition and planned works. - Develop and present logically prioritised programmes of planned work. - Support the development of compliance monitoring systems, providing critical health and safety performance data. - Update databases with completed maintenance and capital programme works. - Act as first-line support for Asset Information Systems, including troubleshooting and training. Skills and Experience Required: - Proficiency in data modelling and report generation using Power Query, SQL, and related technologies. - Strong analytical skills with the ability to manipulate and interpret complex data sets. - Experience in maintaining and developing data systems and business processes. - Excellent communication skills to liaise effectively with internal and external stakeholders. - Ability to work independently and as part of a team. - Knowledge of statutory compliance requirements in property management is advantageous. How to Apply: To learn more or express interest in this opportunity, please apply with your CV. Panoramic Associates will be in touch to discuss your experience and suitability for the role.

Business Development & Administrative Support Part-Time (2-3 days/week) or Full-Time Chester City Centre About Us Ant Yapi is part of an international construction group ranked among the ENR Top 100 International Contractors. We are expanding our footprint in the UK and looking for a proactive and motivated individual to support our business development and administrative functions from our Chester City Centre office. The Role We are seeking a driven Business Development & Administrative Support Officer to assist with identifying new opportunities, building client relationships, and providing essential support to our UK operations. This role offers a unique opportunity to contribute to the growth of a global construction company while gaining hands-on experience in business development and office administration. Key Responsibilities Conduct market research to identify potential clients, partners, and project opportunities. Assist in preparing and distributing marketing materials, proposals, and presentations. Support outreach efforts, including email campaigns, follow-up calls, and meeting coordination. Attend networking events and industry seminars, representing the company and maintaining client engagement. Manage and update marketing databases and CRM systems. Assist in managing the company's LinkedIn presence and other communication channels. Provide general administrative support, including travel arrangements, procurement assistance, and office coordination. About You A recent graduate or student in Business, Marketing, Construction Management, or a related discipline. Confident communicator with strong interpersonal skills. Organised, detail-oriented, and able to manage multiple tasks effectively. Proficient in MS Office (Word, Excel, PowerPoint) and eager to learn new tools and systems. Interested in the construction industry and motivated to grow within an international business environment. What We Offer A supportive and dynamic team environment. Exposure to international business development in the construction sector. Flexible working arrangements (part-time or full-time). Opportunities for growth and professional development. If you're enthusiastic about contributing to the growth of a global company and developing your business and administrative skills, we'd love to hear from you. If you are interested, please get in touch today with our specialist Georgia on (phone number removed) / (phone number removed) Building Careers UK are specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website. INDC

Housing Admin Location: Welwyn Garden City, fully onsite Job Type: Full-time 12-week temp contract Salary: 15.72 per hour PAYE We are seeking a Housing Admin to join a Neighbourhood & Enforcement team. This role is crucial in providing a customer-focused, proactive, and high-quality administration service to support the delivery of neighbourhood and estate management functions to tenants and leaseholders across the borough. Day-to-day of the role: Support the delivery of a comprehensive, high-quality, efficient, and compliant tenancy, housing, and estate management service. Provide responsive and customer-focused service on a wide range of customer enquiries via personal contact, ensuring a high level of customer service. Manage and coordinate the administration of a range of applications, working collaboratively with internal teams and Neighbourhood Officers. Facilitate the customer-facing delivery of the allocations process, ensuring viewing and sign-up appointments are arranged promptly. Undertake the administration of letting garages and store sheds, ensuring processes are managed collaboratively and effectively. Assist in maintaining 'sterile environments' within communal areas by managing education, assistance, and removal of items deemed to be a health and safety risk. Coordinate inspections of grounds maintenance and provide evidence of high-value ad-hoc grounds maintenance works on completion. Administer locally agreed schemes to ensure a customer-focused and efficient service to residents. Ensure information and records are accurately recorded on the council's shared housing management database. Required Skills & Qualifications: Background in a local authority or social housing-based environment. Full driving licence and access to a car. Experience in providing customer service and administration within a housing based environment. Ability to provide accurate data and information, develop creative solutions to problems, and multi-task and prioritise often conflicting tasks. Excellent level of written and verbal communication skills tailored towards a range of audiences. Intermediate level of IT literacy with Microsoft Packages, especially MS Word and Outlook. To apply for the Housing Admin position, please submit your CV detailing your experience relevant to the role.

Property Data Validation Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 23.20 per hour Job Ref: (phone number removed) Job Responsibilities Work with the Asset Management Team to produce and share property asset data for informed decision-making. Support the Asset Information Manager and team in collaborating with stakeholders to provide technical and administrative solutions for database and record management. Train and support users of Asset Information Systems to ensure consistent data collection and reporting. Maintain and improve data collection and reporting systems for statutory compliance in areas like Gas Safety and Fire Protection. Design and run reports using Power Query, SQL, and other technologies. Gather, analyze, and share data including performance indicators and statistical data. Ensure accuracy and validation of data for statutory returns and stock options appraisal. Provide forecast outputs for stock condition and planned works in accessible formats. Develop planned work programs based on various data sources. Support compliance monitoring systems for health and safety data. Update databases with completed maintenance and capital works data. Act as first-line support for Asset Information Systems and escalate issues when necessary. Work independently and as part of a team to achieve departmental goals. Undertake additional duties as required. Person Specifications Must Have Higher Education Qualification in IT/Computer Science or equivalent experience. Advanced IT skills, including Power Query, SQL, Microsoft Access, Excel, and VBA. Experience in data retrieval, manipulation, and presentation for analysis and reporting. Attention to detail in maintaining accurate and consistent data. Effective communication skills, both verbal and written. Ability to work under pressure and meet deadlines. Commitment to equal opportunities in employment and service delivery. Nice to Have Experience in providing training and support for IT systems. Ability to recommend improvements to existing processes. Experience in troubleshooting and providing helpdesk support. Familiarity with council policies on Equal Opportunity and Customer Care. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.

Housing Estate Services Support Officer Location: Welwyn Garden City, fully onsite Job Type: Full-time 12-week temp contract Salary: 15.72 per hour PAYE We are seeking a Housing Estate Services Support Officer to join a Neighbourhood & Enforcement team. This role is crucial in providing a customer-focused, proactive, and high-quality administration service to support the delivery of neighbourhood and estate management functions to tenants and leaseholders across the borough. Day-to-day of the role: Support the delivery of a comprehensive, high-quality, efficient, and compliant tenancy, housing, and estate management service. Provide responsive and customer-focused service on a wide range of customer enquiries via personal contact, ensuring a high level of customer service. Manage and coordinate the administration of a range of applications, working collaboratively with internal teams and Neighbourhood Officers. Facilitate the customer-facing delivery of the allocations process, ensuring viewing and sign-up appointments are arranged promptly. Undertake the administration of letting garages and store sheds, ensuring processes are managed collaboratively and effectively. Assist in maintaining 'sterile environments' within communal areas by managing education, assistance, and removal of items deemed to be a health and safety risk. Coordinate inspections of grounds maintenance and provide evidence of high-value ad-hoc grounds maintenance works on completion. Administer locally agreed schemes to ensure a customer-focused and efficient service to residents. Ensure information and records are accurately recorded on the council's shared housing management database. Required Skills & Qualifications: Background in a local authority or social housing-based environment. Full driving licence and access to a car. Experience in providing customer service and administration within a housing based environment. Ability to provide accurate data and information, develop creative solutions to problems, and multi-task and prioritise often conflicting tasks. Excellent level of written and verbal communication skills tailored towards a range of audiences. Intermediate level of IT literacy with Microsoft Packages, especially MS Word and Outlook. To apply for the Housing Estate Services Support Officer position, please submit your CV detailing your experience relevant to the role.