Annual salary: up to £61,505.01 Contract Manager (Empty Homes / Voids) Location: Dartford Salary: £61,505 per annum Hours: 42.5 hours per week Fulltime - permanent Monday - Friday "A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company". Role Criteria Management of all aspects of operational and commercial delivery, overall contract performance in line with contractual commitments and agreed company & client protocols. Managing works to programme time frames, producing project Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company's commitment to best practice with legislation, codes of practice & good working practices relevant to all work activities End-to-end management of Void repairs Line management of four supervisors, including performance reviews, one-to-ones, and daily briefings Oversight of KPIs, reporting, and service delivery standards Handling client queries and managing resident complaints effectively Supporting and engaging operatives and branch teams to achieve high-quality outcomes What we're looking for Line Management experience Experience in Voids Line management experience Proven Skills & Knowledge in the following: Interpersonal and communication. People management with ability to lead & mentor others. Strong customer focus. Problem solving & results orientated. Planning and organisational. Decisive decision making. Ability to negotiate and influence. IT literate with confident oral and written communication skills. Sector H&S regulations Proven track record of capital / programmed works management & delivery. Proven track record of commercial and performance management. Ability to manage multiple sites & contracts. Proven track record of working in a customer focused environment. Experience of contract/project management including: Motivating & inspiring a diverse workforce. Building & maintaining a strong control environment incorporating business governance, risk management processes (registers and BCP) and adherence to Scheme of Delegated Authority (SODA). What we offer 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
25/07/2026
Full time
Annual salary: up to £61,505.01 Contract Manager (Empty Homes / Voids) Location: Dartford Salary: £61,505 per annum Hours: 42.5 hours per week Fulltime - permanent Monday - Friday "A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company". Role Criteria Management of all aspects of operational and commercial delivery, overall contract performance in line with contractual commitments and agreed company & client protocols. Managing works to programme time frames, producing project Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company's commitment to best practice with legislation, codes of practice & good working practices relevant to all work activities End-to-end management of Void repairs Line management of four supervisors, including performance reviews, one-to-ones, and daily briefings Oversight of KPIs, reporting, and service delivery standards Handling client queries and managing resident complaints effectively Supporting and engaging operatives and branch teams to achieve high-quality outcomes What we're looking for Line Management experience Experience in Voids Line management experience Proven Skills & Knowledge in the following: Interpersonal and communication. People management with ability to lead & mentor others. Strong customer focus. Problem solving & results orientated. Planning and organisational. Decisive decision making. Ability to negotiate and influence. IT literate with confident oral and written communication skills. Sector H&S regulations Proven track record of capital / programmed works management & delivery. Proven track record of commercial and performance management. Ability to manage multiple sites & contracts. Proven track record of working in a customer focused environment. Experience of contract/project management including: Motivating & inspiring a diverse workforce. Building & maintaining a strong control environment incorporating business governance, risk management processes (registers and BCP) and adherence to Scheme of Delegated Authority (SODA). What we offer 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Interim Assistant Director, Building Control Ealing Council. Perceval House, Ealing 6 Months Initial Contract 700- 800 per day (Inside of scope of IR35) Adecco is working in partnership with Ealing Council to recruit an Interim Assistant Director, Building Control. This is a high-profile interim leadership opportunity for an experienced Building Control professional to lead Ealing Council's Building Control Service during a period of significant legislative and regulatory change. Reporting to the Strategic Director for Economy & Sustainability, you will provide both strategic and operational leadership across all Building Control functions, ensuring compliance with the Building Regulations, Building Safety Act, Fire Safety legislation and associated regulatory requirements, whilst delivering a customer-focused, commercially aware and high-performing service. You will be responsible for leading the Council's Building Control team, driving service improvement, supporting organisational objectives, maintaining public safety standards and developing strong partnerships with key internal and external stakeholders. Key Responsibilities: Lead and manage the Council's Building Control Service, ensuring effective day-to-day delivery across all statutory functions. Ensure compliance with Building Regulations, Building Safety legislation and associated regulatory requirements. Oversee the inspection and regulation of high-rise and higher-risk buildings in line with the Building Safety Act. Support the Building Safety Regulator and work collaboratively with regulatory partners including the Health & Safety Executive and London Fire Brigade. Drive service improvement, performance management and customer satisfaction initiatives. Develop and implement strategies to maximise service income and increase market share within a competitive Building Control environment. Manage budgets, financial performance, fees and charging structures, ensuring a sustainable and efficient service. About You We are looking for a proven Building Control leader who brings strong technical expertise, strategic vision and exceptional stakeholder management skills. You will be able to demonstrate: Significant senior management experience within a Building Control environment. Extensive knowledge of Building Regulations, Building Acts, Building Safety legislation, Fire Safety requirements and associated regulatory frameworks. Experience leading inspection, enforcement and compliance functions. A successful track record of managing income-generating and customer-focused services. Experience managing budgets, financial performance and service delivery targets. Strong leadership and people management skills, including managing multidisciplinary teams. Experience of driving service transformation and continuous improvement. Excellent communication skills, with the ability to engage effectively with members, senior leaders, regulators, developers and residents. Strong commercial awareness and an ability to identify opportunities for service growth and innovation. Essential Qualifications Applicants must hold a recognised professional qualification such as: MRICS MCABE MICE MIStructE and possess full membership of an appropriate professional body relevant to Building Control practice. Apply Now If you are an experienced Building Control professional with the leadership capability to drive service excellence through a period of change, we would welcome your application. Adecco and Ealing Council are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates.
25/07/2026
Contract
Interim Assistant Director, Building Control Ealing Council. Perceval House, Ealing 6 Months Initial Contract 700- 800 per day (Inside of scope of IR35) Adecco is working in partnership with Ealing Council to recruit an Interim Assistant Director, Building Control. This is a high-profile interim leadership opportunity for an experienced Building Control professional to lead Ealing Council's Building Control Service during a period of significant legislative and regulatory change. Reporting to the Strategic Director for Economy & Sustainability, you will provide both strategic and operational leadership across all Building Control functions, ensuring compliance with the Building Regulations, Building Safety Act, Fire Safety legislation and associated regulatory requirements, whilst delivering a customer-focused, commercially aware and high-performing service. You will be responsible for leading the Council's Building Control team, driving service improvement, supporting organisational objectives, maintaining public safety standards and developing strong partnerships with key internal and external stakeholders. Key Responsibilities: Lead and manage the Council's Building Control Service, ensuring effective day-to-day delivery across all statutory functions. Ensure compliance with Building Regulations, Building Safety legislation and associated regulatory requirements. Oversee the inspection and regulation of high-rise and higher-risk buildings in line with the Building Safety Act. Support the Building Safety Regulator and work collaboratively with regulatory partners including the Health & Safety Executive and London Fire Brigade. Drive service improvement, performance management and customer satisfaction initiatives. Develop and implement strategies to maximise service income and increase market share within a competitive Building Control environment. Manage budgets, financial performance, fees and charging structures, ensuring a sustainable and efficient service. About You We are looking for a proven Building Control leader who brings strong technical expertise, strategic vision and exceptional stakeholder management skills. You will be able to demonstrate: Significant senior management experience within a Building Control environment. Extensive knowledge of Building Regulations, Building Acts, Building Safety legislation, Fire Safety requirements and associated regulatory frameworks. Experience leading inspection, enforcement and compliance functions. A successful track record of managing income-generating and customer-focused services. Experience managing budgets, financial performance and service delivery targets. Strong leadership and people management skills, including managing multidisciplinary teams. Experience of driving service transformation and continuous improvement. Excellent communication skills, with the ability to engage effectively with members, senior leaders, regulators, developers and residents. Strong commercial awareness and an ability to identify opportunities for service growth and innovation. Essential Qualifications Applicants must hold a recognised professional qualification such as: MRICS MCABE MICE MIStructE and possess full membership of an appropriate professional body relevant to Building Control practice. Apply Now If you are an experienced Building Control professional with the leadership capability to drive service excellence through a period of change, we would welcome your application. Adecco and Ealing Council are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates.
Internal Sales Executive - Heavyside Materials Birmingham Permanent 28,000 - 30,000 + Bonus Are you a confident, customer-focused sales professional who thrives on building relationships and turning enquiries into orders? This is a great opportunity to join a well-established, respected manufacturer at the heart of the UK's building materials industry. The Company Our client is a long-standing manufacturer of premium clay roof tiles and facing bricks, supplying merchants, contractors, and specifiers across the UK for many years. Known for the quality and craftsmanship of their products, they support projects ranging from new-build developments to heritage restorations. Due to continued growth, they are now looking to strengthen their internal sales team with an experienced Internal Sales Executive. The Role Based at their Birmingham site, you'll be the first point of contact for customers calling or emailing in, managing the full sales process from enquiry through to order fulfilment. You'll work closely with the external sales team, production, and logistics to ensure a smooth, positive experience for every customer, while looking for opportunities to grow accounts through upselling and cross-selling. What you'll be doing Handling inbound sales enquiries via phone and email in a professional and timely manner Processing customer orders accurately, from quotation through to delivery Building and maintaining strong relationships with merchants, contractors, and specifiers Providing product advice and technical information to customers Liaising with the external sales team, production, and logistics to ensure smooth order fulfilment Following up on quotes and identifying opportunities to upsell or cross-sell Maintaining accurate customer records on the CRM/order system Resolving customer queries and complaints efficiently What we're looking for Previous experience in an internal sales or customer service role, ideally within construction, building materials, or a related industry Excellent telephone manner and communication skills Strong administrative and organisational abilities Confident using CRM systems and Microsoft Office A team player with a positive, can-do attitude Ability to work under pressure and manage multiple priorities How to apply To apply for this opportunity, or to find out more, please contact Matt Docherty at Rommbic. Sales Administrator / Sales Support
24/07/2026
Full time
Internal Sales Executive - Heavyside Materials Birmingham Permanent 28,000 - 30,000 + Bonus Are you a confident, customer-focused sales professional who thrives on building relationships and turning enquiries into orders? This is a great opportunity to join a well-established, respected manufacturer at the heart of the UK's building materials industry. The Company Our client is a long-standing manufacturer of premium clay roof tiles and facing bricks, supplying merchants, contractors, and specifiers across the UK for many years. Known for the quality and craftsmanship of their products, they support projects ranging from new-build developments to heritage restorations. Due to continued growth, they are now looking to strengthen their internal sales team with an experienced Internal Sales Executive. The Role Based at their Birmingham site, you'll be the first point of contact for customers calling or emailing in, managing the full sales process from enquiry through to order fulfilment. You'll work closely with the external sales team, production, and logistics to ensure a smooth, positive experience for every customer, while looking for opportunities to grow accounts through upselling and cross-selling. What you'll be doing Handling inbound sales enquiries via phone and email in a professional and timely manner Processing customer orders accurately, from quotation through to delivery Building and maintaining strong relationships with merchants, contractors, and specifiers Providing product advice and technical information to customers Liaising with the external sales team, production, and logistics to ensure smooth order fulfilment Following up on quotes and identifying opportunities to upsell or cross-sell Maintaining accurate customer records on the CRM/order system Resolving customer queries and complaints efficiently What we're looking for Previous experience in an internal sales or customer service role, ideally within construction, building materials, or a related industry Excellent telephone manner and communication skills Strong administrative and organisational abilities Confident using CRM systems and Microsoft Office A team player with a positive, can-do attitude Ability to work under pressure and manage multiple priorities How to apply To apply for this opportunity, or to find out more, please contact Matt Docherty at Rommbic. Sales Administrator / Sales Support
Annual salary: up to £28,089.10 Maintenance Operative Milton Keynes Salary £28,089.10 per annum Full Time Permanent, 42.5 per week, Monday to Friday We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations. As a Maintenance Operative you will be working a in our social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Maintenance Operative will Part of a local team undertaking high standard Maintenance repairs and refurbishment activities to Housing properties, delivering best in class customer service and satisfying all safety, quality and cost control standards. About the Role: Responsible for carrying out reactive repairs internally on occupied properties. Supporting Electricians with day-to-day repairs Collecting materials Key Criteria: Trade Experience Worked within Social housing Good written & Verbal communication UK full driving license Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply. Closing date for applications:30 July 2026
24/07/2026
Full time
Annual salary: up to £28,089.10 Maintenance Operative Milton Keynes Salary £28,089.10 per annum Full Time Permanent, 42.5 per week, Monday to Friday We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations. As a Maintenance Operative you will be working a in our social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Maintenance Operative will Part of a local team undertaking high standard Maintenance repairs and refurbishment activities to Housing properties, delivering best in class customer service and satisfying all safety, quality and cost control standards. About the Role: Responsible for carrying out reactive repairs internally on occupied properties. Supporting Electricians with day-to-day repairs Collecting materials Key Criteria: Trade Experience Worked within Social housing Good written & Verbal communication UK full driving license Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply. Closing date for applications:30 July 2026
Annual salary: up to £41,324.00 Supervisor Location: South Cambs Contract: Full-time, Permanent Hours: 42.5 hours per week, Monday - Friday, 8am- 5pm Salary: Up to £41,324.00 per annum About Us Mears Group is one of the UK's leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities. About The Role This is a dynamic, field-based leadership and management role where you'll oversee the delivery of planned maintenance across occupied properties. This is a fantastic opportunity to step into a supervisory role. Ensuring all work and procedures are being undertaken efficiently, in compliance with company operating procedures and delivering best in class customer service, whilst satisfying all safety, quality and cost control standards. Responsible for the operational supervision of contract activities, ensuring maximum productivity, profitability and satisfaction through effective resource utilisation & planning Duties will include attending properties to survey future planned works installations, as well as to supervise and monitor work delivery, progression & completion via ongoing site visits to ensure works are meeting client quality standards Ensure compliance and adherence to H&S regulations, Mears standard operating procedures, Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company's commitments to best practice with legislation, codes of practice & good working practices relevant to all work activities Ensure the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders, this includes but not limited to, appearance, company ID, maintaining a high standard of health & safety requirements Ensuring HR Policies & Procedures are followed within the team and external contractors Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies, reporting to your manager where damages occur Manage complex and escalated cases, including resident complaints Ensure accurate record keeping, reporting, and audit trails Liaise with residents, stakeholders, and internal teams to ensure clear communication and customer satisfaction Key Citeria Previous experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenance Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities Experience delivering planned and reactive maintenance in occupied properties City & Guilds or equivalent in a relevant trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH Working knowledge of Schedule of Rates Excellent interpersonal and communication skills Effective people management with the ability to lead, mentor, and develop teams Strong customer focus and commitment to service excellence Problem-solving mindset with a results-driven approach Strong planning and organisational abilities Decisive decision-making under pressure Ability to negotiate and influence across teams and stakeholders IT literate with confident oral and written communication skills Benefits 25 days annual leave plus bank holidays Leading pension scheme Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
24/07/2026
Full time
Annual salary: up to £41,324.00 Supervisor Location: South Cambs Contract: Full-time, Permanent Hours: 42.5 hours per week, Monday - Friday, 8am- 5pm Salary: Up to £41,324.00 per annum About Us Mears Group is one of the UK's leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities. About The Role This is a dynamic, field-based leadership and management role where you'll oversee the delivery of planned maintenance across occupied properties. This is a fantastic opportunity to step into a supervisory role. Ensuring all work and procedures are being undertaken efficiently, in compliance with company operating procedures and delivering best in class customer service, whilst satisfying all safety, quality and cost control standards. Responsible for the operational supervision of contract activities, ensuring maximum productivity, profitability and satisfaction through effective resource utilisation & planning Duties will include attending properties to survey future planned works installations, as well as to supervise and monitor work delivery, progression & completion via ongoing site visits to ensure works are meeting client quality standards Ensure compliance and adherence to H&S regulations, Mears standard operating procedures, Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company's commitments to best practice with legislation, codes of practice & good working practices relevant to all work activities Ensure the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders, this includes but not limited to, appearance, company ID, maintaining a high standard of health & safety requirements Ensuring HR Policies & Procedures are followed within the team and external contractors Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies, reporting to your manager where damages occur Manage complex and escalated cases, including resident complaints Ensure accurate record keeping, reporting, and audit trails Liaise with residents, stakeholders, and internal teams to ensure clear communication and customer satisfaction Key Citeria Previous experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenance Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities Experience delivering planned and reactive maintenance in occupied properties City & Guilds or equivalent in a relevant trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH Working knowledge of Schedule of Rates Excellent interpersonal and communication skills Effective people management with the ability to lead, mentor, and develop teams Strong customer focus and commitment to service excellence Problem-solving mindset with a results-driven approach Strong planning and organisational abilities Decisive decision-making under pressure Ability to negotiate and influence across teams and stakeholders IT literate with confident oral and written communication skills Benefits 25 days annual leave plus bank holidays Leading pension scheme Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £30,975.00 Job Posting Advert Planner Location: Cambridge - Cottenahm Full time / Permanent Salary: £30,975.00 Hours: 42.5 hours Monday - Friday Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities. We are looking for an organised and proactive Planner to join our local repairs team. You'll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service. Duties: Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time. Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks. Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly. Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed. Work closely with administrators, supervisors, and contractors to ensure a seamless service. Cover for other planners when needed and attend meetings or training sessions as required. Follow company policies and Health & Safety requirements at all times. Assist with reporting and performance monitoring to ensure KPIs and targets are met. Help prioritise emergency and urgent jobs to minimise disruption for residents. Maintain accurate records, data, and documentation for audits and compliance. Support continuous service improvements by suggesting ways to streamline planning and scheduling. Provide general administrative support to the repairs team when required Role Criteria: Experience in the above role with similar or the same duties GCSE (or equivalent) in English & Maths Experience working in a fast-paced, pressurised environment Strong IT skills with the ability to use job management and scheduling systems Excellent time management, organisational, and communication skills A customer-first approach with the ability to handle challenging situations Knowledge of repairs and maintenance processes Experience scheduling and planning multi-trade repairs using an ICT appointing tool Benefits 25 days annual leave plus bank holidays Leading pension scheme Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
24/07/2026
Full time
Annual salary: up to £30,975.00 Job Posting Advert Planner Location: Cambridge - Cottenahm Full time / Permanent Salary: £30,975.00 Hours: 42.5 hours Monday - Friday Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities. We are looking for an organised and proactive Planner to join our local repairs team. You'll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service. Duties: Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time. Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks. Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly. Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed. Work closely with administrators, supervisors, and contractors to ensure a seamless service. Cover for other planners when needed and attend meetings or training sessions as required. Follow company policies and Health & Safety requirements at all times. Assist with reporting and performance monitoring to ensure KPIs and targets are met. Help prioritise emergency and urgent jobs to minimise disruption for residents. Maintain accurate records, data, and documentation for audits and compliance. Support continuous service improvements by suggesting ways to streamline planning and scheduling. Provide general administrative support to the repairs team when required Role Criteria: Experience in the above role with similar or the same duties GCSE (or equivalent) in English & Maths Experience working in a fast-paced, pressurised environment Strong IT skills with the ability to use job management and scheduling systems Excellent time management, organisational, and communication skills A customer-first approach with the ability to handle challenging situations Knowledge of repairs and maintenance processes Experience scheduling and planning multi-trade repairs using an ICT appointing tool Benefits 25 days annual leave plus bank holidays Leading pension scheme Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Our well esblished Kirkcaldy based client are looking or an Internal Sales Executive for an initial 9 month maternity contract. This may lead to a permanent opportunity depending on business requrements. Reporting into the Sales Manager, you will be responsible for handling inbound enquiries, managing email correspondence, processing orders, and offering product support. Key duties will include: Answer and handle a high volume of telephone enquiries in a professional and efficient manner. Inbound enquiries will be a mix between Timber & Metal/Commercial Fencing Requests Manage the company's shared email inbox, as well as your own, ensuring all enquiries are responded to promptly and accurately. Ensure opportunities and quotations are followed up in a timely manner. Provide knowledgeable and friendly assistance to customers regarding products, pricing, and order availability. Accurately input orders and maintain up-to-date records. Handle complaints and follow through on customer issues to ensure satisfaction. Liaise with internal teams (sales, warehouse, logistics) to coordinate customer needs. Work proactively to resolve any customer-related issues quickly and effectively. To be suitable for this busy and challenging role you will have the following key skills and experience: Provent experience in a Customer Service/Sales related role Clear and confident telephone manner. Strong written communication skills for managing email correspondence Comfortable working in a fast-paced environment with a high volume of calls and emails. IT Skills including working with various systems and all Microsoft programs Excellent attention to detail and accuracy in order processing. Strong interpersonal skills and the ability to build rapport with customers. Ability to stay calm and professional under pressure. You will receive a salary of up to 35k (DOE) + bonus + benefits. Ideally working hours will be 730/8am - 5pm Mon-Frid but may be flexible to suit the right person. Please send your CV and application ASAP for consideration. INDPERM
24/07/2026
Contract
Our well esblished Kirkcaldy based client are looking or an Internal Sales Executive for an initial 9 month maternity contract. This may lead to a permanent opportunity depending on business requrements. Reporting into the Sales Manager, you will be responsible for handling inbound enquiries, managing email correspondence, processing orders, and offering product support. Key duties will include: Answer and handle a high volume of telephone enquiries in a professional and efficient manner. Inbound enquiries will be a mix between Timber & Metal/Commercial Fencing Requests Manage the company's shared email inbox, as well as your own, ensuring all enquiries are responded to promptly and accurately. Ensure opportunities and quotations are followed up in a timely manner. Provide knowledgeable and friendly assistance to customers regarding products, pricing, and order availability. Accurately input orders and maintain up-to-date records. Handle complaints and follow through on customer issues to ensure satisfaction. Liaise with internal teams (sales, warehouse, logistics) to coordinate customer needs. Work proactively to resolve any customer-related issues quickly and effectively. To be suitable for this busy and challenging role you will have the following key skills and experience: Provent experience in a Customer Service/Sales related role Clear and confident telephone manner. Strong written communication skills for managing email correspondence Comfortable working in a fast-paced environment with a high volume of calls and emails. IT Skills including working with various systems and all Microsoft programs Excellent attention to detail and accuracy in order processing. Strong interpersonal skills and the ability to build rapport with customers. Ability to stay calm and professional under pressure. You will receive a salary of up to 35k (DOE) + bonus + benefits. Ideally working hours will be 730/8am - 5pm Mon-Frid but may be flexible to suit the right person. Please send your CV and application ASAP for consideration. INDPERM
Annual salary: up to £48,526.00 Job Posting Advert Contract Manager (Repairs/Voids) Location:Evesham Salary: £48,526.00 plus car allowance Contract Start Date:July 2026 Contract Type:Full-time, Permanent Join us on our new, exciting contract Mears Group is preparing to mobilise a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, plannedmaintenanceand property services with a strong focus on customer service,qualityand community investment. Due to upcoming mobilisation activity, we are looking for experienced Service/Contract Managersacross South Worcestershire, North Gloucestershire, and surrounding areas. Role Responsibilities: Management of all aspects of operational and commercial delivery for responsive repairs and voids programmes, ensuring overall contract performance aligns with contractual commitments and agreed company and client protocols, whilst delivering works within agreed response and turnaround times Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures, Mears values, and quality assurance accreditations. Demonstrate, maintain, and monitor the company's commitment to best practice, legislation, codes of practice, and good working practices relevant to all work activities End-to-end management of responsive repairs, void properties, and high-risk properties across a range of occupied and unoccupied homes Line management of supervisors, including performance reviews, one-to-ones, and daily briefings Oversight of KPIs, reporting, void turnaround performance, and service delivery standards across repairs and voids activities Handling client queries and managing resident complaints effectively throughout repairs and voids delivery Supporting and engaging operatives and branch teams to achieve high-quality repairs and voids outcomes Key Criteria: Experience managing responsive repairs and/or voids contracts within the social housing sector Experience in budget management Experience in performance reporting and KPI management Experience in people management Ability to provide evidence of contract performance, service delivery, and operational efficiency Workable technical knowledge of social housing repairs, voids, and maintenance Full valid driving licence Benefits 25 days annual leave plus bank holidays Enhanced Pension Private medical care Car Allowance Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
23/07/2026
Full time
Annual salary: up to £48,526.00 Job Posting Advert Contract Manager (Repairs/Voids) Location:Evesham Salary: £48,526.00 plus car allowance Contract Start Date:July 2026 Contract Type:Full-time, Permanent Join us on our new, exciting contract Mears Group is preparing to mobilise a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, plannedmaintenanceand property services with a strong focus on customer service,qualityand community investment. Due to upcoming mobilisation activity, we are looking for experienced Service/Contract Managersacross South Worcestershire, North Gloucestershire, and surrounding areas. Role Responsibilities: Management of all aspects of operational and commercial delivery for responsive repairs and voids programmes, ensuring overall contract performance aligns with contractual commitments and agreed company and client protocols, whilst delivering works within agreed response and turnaround times Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures, Mears values, and quality assurance accreditations. Demonstrate, maintain, and monitor the company's commitment to best practice, legislation, codes of practice, and good working practices relevant to all work activities End-to-end management of responsive repairs, void properties, and high-risk properties across a range of occupied and unoccupied homes Line management of supervisors, including performance reviews, one-to-ones, and daily briefings Oversight of KPIs, reporting, void turnaround performance, and service delivery standards across repairs and voids activities Handling client queries and managing resident complaints effectively throughout repairs and voids delivery Supporting and engaging operatives and branch teams to achieve high-quality repairs and voids outcomes Key Criteria: Experience managing responsive repairs and/or voids contracts within the social housing sector Experience in budget management Experience in performance reporting and KPI management Experience in people management Ability to provide evidence of contract performance, service delivery, and operational efficiency Workable technical knowledge of social housing repairs, voids, and maintenance Full valid driving licence Benefits 25 days annual leave plus bank holidays Enhanced Pension Private medical care Car Allowance Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £40,914.88 Supervisor Location: Ipswitch Full Time Permanent Salary up to £40,914.88 per annum, plus, company van & fuel card 42.5 hours per week (8-5 Monday- Friday) About the role: We're currently seeking a skilled and experienced Supervisor to lead our team as part of a social housing contract in Ipswitch. This is a dynamic, field-based leadership role where you'll oversee the delivery of reactive repairs and planned maintenance across occupied properties. This is a fantastic opportunity to step into a leadership role with a strong pipeline of work and a growing presence in the area. You'll play a key part in ensuring homes are safe, compliant, and ready for residents, making a real impact in the community. Duties: Supervise day-to-day delivery of planned Major maintenance works across occupied properties Ensure all works are completed safely, efficiently, and to required quality standards Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction Allocate resources and operatives effectively to meet service targets and contractual obligations Manage work schedules and priorities to minimise disruption to residents Ensure full compliance with Health & Safety regulations, COSHH, and company procedures Carry out quality inspections and ensure corrective actions are implemented where necessary Lead and support a team of operatives, providing guidance, coaching, and performance management Identify training needs and coordinate development opportunities for team members Enforce HR policies including attendance, conduct, and grievance procedures Monitor and maintain company assets including vehicles, tools, PPE, and van stock Oversee material usage and procurement to ensure cost-effective operations Use system reports to track performance, resource deployment, and asset condition Act as a key point of contact for residents, ensuring professional communication and issue resolution Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery Support contract mobilisation, compliance audits, and service improvement initiatives Assist with budget control, forecasting, and identifying operational efficiencies Provide cover for other supervisors during absence or peak periods Attend toolbox talks, training sessions, and formal company meetings Ensure all activities reflect company values and maintain a professional image at all times Role Criteria: Previous experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenance Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities Experience delivering maintenance in occupied properties City & Guilds or equivalent in a relevant trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH Working knowledge of Schedule of Rates Excellent interpersonal and communication skills Effective people management with the ability to lead, mentor, and develop teams Strong customer focus and commitment to service excellence Problem-solving mindset with a results-driven approach Strong planning and organisational abilities Decisive decision-making under pressure Ability to negotiate and influence across teams and stakeholders IT literate with confident oral and written communication skills Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
23/07/2026
Full time
Annual salary: up to £40,914.88 Supervisor Location: Ipswitch Full Time Permanent Salary up to £40,914.88 per annum, plus, company van & fuel card 42.5 hours per week (8-5 Monday- Friday) About the role: We're currently seeking a skilled and experienced Supervisor to lead our team as part of a social housing contract in Ipswitch. This is a dynamic, field-based leadership role where you'll oversee the delivery of reactive repairs and planned maintenance across occupied properties. This is a fantastic opportunity to step into a leadership role with a strong pipeline of work and a growing presence in the area. You'll play a key part in ensuring homes are safe, compliant, and ready for residents, making a real impact in the community. Duties: Supervise day-to-day delivery of planned Major maintenance works across occupied properties Ensure all works are completed safely, efficiently, and to required quality standards Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction Allocate resources and operatives effectively to meet service targets and contractual obligations Manage work schedules and priorities to minimise disruption to residents Ensure full compliance with Health & Safety regulations, COSHH, and company procedures Carry out quality inspections and ensure corrective actions are implemented where necessary Lead and support a team of operatives, providing guidance, coaching, and performance management Identify training needs and coordinate development opportunities for team members Enforce HR policies including attendance, conduct, and grievance procedures Monitor and maintain company assets including vehicles, tools, PPE, and van stock Oversee material usage and procurement to ensure cost-effective operations Use system reports to track performance, resource deployment, and asset condition Act as a key point of contact for residents, ensuring professional communication and issue resolution Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery Support contract mobilisation, compliance audits, and service improvement initiatives Assist with budget control, forecasting, and identifying operational efficiencies Provide cover for other supervisors during absence or peak periods Attend toolbox talks, training sessions, and formal company meetings Ensure all activities reflect company values and maintain a professional image at all times Role Criteria: Previous experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenance Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities Experience delivering maintenance in occupied properties City & Guilds or equivalent in a relevant trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH Working knowledge of Schedule of Rates Excellent interpersonal and communication skills Effective people management with the ability to lead, mentor, and develop teams Strong customer focus and commitment to service excellence Problem-solving mindset with a results-driven approach Strong planning and organisational abilities Decisive decision-making under pressure Ability to negotiate and influence across teams and stakeholders IT literate with confident oral and written communication skills Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Competitive pay Electrical Qualified Supervisor Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent 42.5 hours Salary up to £45,000 + Company Van and fuel card Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams. About the Role: We are looking for an experienced Electrical Qualified Supervisor to oversee the effective delivery of contract activities on our Birmingham contract, ensuring compliance with internal procedures, health and safety regulations, and quality standards. You will work closely with the client offering electrical support and advise when required. The role involves managing MCM job scheduling, ensuring meters are calibrated, and supervising a small team of employees along with subcontractors. You will be responsible for monitoring work progress through regular site visits, ensuring projects are completed on time, within budget, and to the required standard. The successful candidate will compile operational reports, uphold Mears' values and procedures, and maintain a strong focus on customer satisfaction. You will also manage employee performance, support development through coaching and training, and ensure all company assets-including vehicles, tools, and PPE - are properly maintained. Flexibility to support other supervisors, attend meetings, and participate in training sessions is essential. Duties: Oversee the delivery of electrical works across planned and reactive maintenance contracts Ensure compliance with internal procedures, health and safety regulations, and quality standards Supervise a team of operatives and manage subcontractors as required Monitor work progress through regular site visits, ensuring timely completion and high standards Manage MCM job scheduling and ensure accurate allocation of resources Ensure all electrical meters and equipment are calibrated and maintained Provide electrical support and technical advice to clients and internal teams Compile operational reports and contribute to performance reviews and audits Uphold company values and maintain a strong focus on customer satisfaction Support employee development through coaching, mentoring, and training Manage company assets including vehicles, tools, PPE, and van stock Attend client meetings, toolbox talks, and internal training sessions Collaborate with other supervisors to ensure smooth contract delivery Ensure all work complies with relevant legislation and industry standards Maintain accurate records of inspections, certifications, and completed works Respond to emergency callouts and support out-of-hours service delivery Role Criteria: 18th Edition Qualification NVQ Level 2 and 3 in Electrical Installation AM2 Certification Test and Inspection qualification (e.g., City & Guilds 2391 or equivalent) Extensive experience in electrical work within housing or maintenance environments Full UK driving licence Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
23/07/2026
Full time
Competitive pay Electrical Qualified Supervisor Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent 42.5 hours Salary up to £45,000 + Company Van and fuel card Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams. About the Role: We are looking for an experienced Electrical Qualified Supervisor to oversee the effective delivery of contract activities on our Birmingham contract, ensuring compliance with internal procedures, health and safety regulations, and quality standards. You will work closely with the client offering electrical support and advise when required. The role involves managing MCM job scheduling, ensuring meters are calibrated, and supervising a small team of employees along with subcontractors. You will be responsible for monitoring work progress through regular site visits, ensuring projects are completed on time, within budget, and to the required standard. The successful candidate will compile operational reports, uphold Mears' values and procedures, and maintain a strong focus on customer satisfaction. You will also manage employee performance, support development through coaching and training, and ensure all company assets-including vehicles, tools, and PPE - are properly maintained. Flexibility to support other supervisors, attend meetings, and participate in training sessions is essential. Duties: Oversee the delivery of electrical works across planned and reactive maintenance contracts Ensure compliance with internal procedures, health and safety regulations, and quality standards Supervise a team of operatives and manage subcontractors as required Monitor work progress through regular site visits, ensuring timely completion and high standards Manage MCM job scheduling and ensure accurate allocation of resources Ensure all electrical meters and equipment are calibrated and maintained Provide electrical support and technical advice to clients and internal teams Compile operational reports and contribute to performance reviews and audits Uphold company values and maintain a strong focus on customer satisfaction Support employee development through coaching, mentoring, and training Manage company assets including vehicles, tools, PPE, and van stock Attend client meetings, toolbox talks, and internal training sessions Collaborate with other supervisors to ensure smooth contract delivery Ensure all work complies with relevant legislation and industry standards Maintain accurate records of inspections, certifications, and completed works Respond to emergency callouts and support out-of-hours service delivery Role Criteria: 18th Edition Qualification NVQ Level 2 and 3 in Electrical Installation AM2 Certification Test and Inspection qualification (e.g., City & Guilds 2391 or equivalent) Extensive experience in electrical work within housing or maintenance environments Full UK driving licence Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £39,595.28 Gas Engineer Location: Scarborough/York/Northeast Salary: Up to £39,595.28 per annum plus company vehicle and fuel card Contract Type: Full time - Permanent, 42.5 hrs per week, Monday to Friday plus 24 hour callout commitment. Potential earnings 50K+ About the Role: We're looking for a skilled and safety-conscious Gas Engineer to join our team in the North east , delivering high-quality gas servicing, repairs, and installations across our clients' housing stock. Your role will be vital in ensuring that all gas appliances and systems are safe, compliant, and fit for continued use. You'll carry out a range of domestic gas works including boiler diagnostics, repairs and servicing. Accuracy, attention to detail, and a commitment to safety are essential, as your work directly impacts the wellbeing of residents, staff, and the wider public. You'll be expected to work independently and as part of a team, maintaining high standards of customer service and compliance at all times. Key Responsibilities: Carry out servicing, repairs, and installations of domestic gas appliances including boilers, cookers, and fires Diagnose faults and complete remedial works efficiently and safely Perform landlord gas safety inspections and issue certificates (CP12s) Ensure all work complies with current gas regulations and internal procedures Respond to emergency call-outs and urgent repairs when required Record all work completed using handheld devices or job management systems Liaise with tenants, housing officers, and internal teams to ensure clear communication Maintain van stock levels and order materials as needed Identify and report any safeguarding concerns or property hazards Work collaboratively with other trades to complete multi-skill jobs Participate in toolbox talks, training sessions, and safety briefings Ensure PPE is worn and health & safety procedures are followed at all times Support apprentices or junior engineers when required Key Criteria Qualified to City & Guilds or NVQ Level 3 in Gas Installation and Maintenance Hold valid ACS certification (e.g. CCN1, CENWAT, CKR1, HTR1) Experience in domestic boiler servicing, fault diagnosis, and installation Good understanding of electrical safe isolation and basic wiring principles Knowledge of current gas safety legislation and compliance standards Experience working in social housing or local authority environments (preferred) Excellent communication skills with a customer-focused approach Ability to work independently and as part of a team Comfortable using handheld devices or digital job management systems Strong attention to detail and commitment to safe working practices Flexible and willing to travel across properties and attend out-of-hours callouts Full UK driving licence Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
23/07/2026
Full time
Annual salary: up to £39,595.28 Gas Engineer Location: Scarborough/York/Northeast Salary: Up to £39,595.28 per annum plus company vehicle and fuel card Contract Type: Full time - Permanent, 42.5 hrs per week, Monday to Friday plus 24 hour callout commitment. Potential earnings 50K+ About the Role: We're looking for a skilled and safety-conscious Gas Engineer to join our team in the North east , delivering high-quality gas servicing, repairs, and installations across our clients' housing stock. Your role will be vital in ensuring that all gas appliances and systems are safe, compliant, and fit for continued use. You'll carry out a range of domestic gas works including boiler diagnostics, repairs and servicing. Accuracy, attention to detail, and a commitment to safety are essential, as your work directly impacts the wellbeing of residents, staff, and the wider public. You'll be expected to work independently and as part of a team, maintaining high standards of customer service and compliance at all times. Key Responsibilities: Carry out servicing, repairs, and installations of domestic gas appliances including boilers, cookers, and fires Diagnose faults and complete remedial works efficiently and safely Perform landlord gas safety inspections and issue certificates (CP12s) Ensure all work complies with current gas regulations and internal procedures Respond to emergency call-outs and urgent repairs when required Record all work completed using handheld devices or job management systems Liaise with tenants, housing officers, and internal teams to ensure clear communication Maintain van stock levels and order materials as needed Identify and report any safeguarding concerns or property hazards Work collaboratively with other trades to complete multi-skill jobs Participate in toolbox talks, training sessions, and safety briefings Ensure PPE is worn and health & safety procedures are followed at all times Support apprentices or junior engineers when required Key Criteria Qualified to City & Guilds or NVQ Level 3 in Gas Installation and Maintenance Hold valid ACS certification (e.g. CCN1, CENWAT, CKR1, HTR1) Experience in domestic boiler servicing, fault diagnosis, and installation Good understanding of electrical safe isolation and basic wiring principles Knowledge of current gas safety legislation and compliance standards Experience working in social housing or local authority environments (preferred) Excellent communication skills with a customer-focused approach Ability to work independently and as part of a team Comfortable using handheld devices or digital job management systems Strong attention to detail and commitment to safe working practices Flexible and willing to travel across properties and attend out-of-hours callouts Full UK driving licence Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £52,500.00 Disrepair Manager Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent 42.5 hours per week Salary up to £52,500 + company car allowance Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams. About the Role: We are looking for an experienced Disrepair Manager to join our team in Birmingham. You will be responsible for leading the delivery of disrepair works, ensuring cases are managed efficiently, safely and to a high standard, with a strong focus on compliance and resolution. This includes managing supervisors, operatives and subcontractors, overseeing disrepair cases and performance, ensuring works are completed within required timescales, maintaining quality standards and providing technical and operational leadership. You will work closely with internal teams, legal representatives and stakeholders to ensure effective case management, mitigate risk and continuously improve service delivery. With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a high performing team that plays a key role in resolving complex property issues. We're looking for someone who is organised, proactive and focused on delivering high-quality outcomes, driving performance and maintaining high levels of customer and client satisfaction. Duties: Oversee delivery of disrepair works across occupied properties, ensuring cases are managed efficiently and resolved in line with required timescales Ensure all works are delivered safely, efficiently and to required quality and compliance standards Lead regular site visits and case reviews to monitor progress, resolve issues and drive performance against disrepair targets Manage supervisors, operatives and subcontractors, ensuring effective resource allocation to meet case demand Oversee disrepair programmes and priorities, ensuring timely resolution and mitigation of legal risk Ensure full compliance with Health & Safety regulations, COSHH, company procedures and disrepair legislation Implement quality assurance processes, ensuring inspections are completed and remedial actions are taken promptly Provide leadership and direction to teams, supporting performance management, productivity and engagement Identify skills gaps and coordinate training and development to support disrepair service delivery Oversee adherence to HR policies including attendance, conduct and performance management Ensure effective management of company assets including vehicles, tools, PPE and materials Oversee material usage, procurement and cost control to support budget management and efficiency Monitor performance through system reporting, using data to drive improvements in case resolution, cost and quality Build and maintain strong relationships with clients, legal teams, internal stakeholders, subcontractors and suppliers Lead on contract mobilisation, compliance audits and continuous service improvement initiatives Manage budgets, forecasting and cost control, identifying efficiencies and reducing exposure to claims Provide operational cover and leadership support during peak periods or absence across the wider team Ensure teams engage in toolbox talks, training sessions and company communications Promote company values and maintain a professional, customer-focused service at all times Role Criteria: Previous experience in a Disrepair Manager, Disrepair Surveyor or similar management role within housing or property maintenance Proven track record of leading, monitoring and reporting on Health & Safety, compliance and disrepair case management activities Extensive experience managing disrepair cases, including damp & mould, and driving performance against legal and contractual timescales Relevant qualification (City & Guilds or equivalent) in a trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH and safe systems of work Good working knowledge of Schedule of Rates, cost management and financial implications of disrepair works Strong understanding of housing disrepair legislation and compliance requirements Excellent interpersonal and communication skills, with the ability to engage effectively with clients, tenants and legal representatives Strong leadership capability with experience managing supervisors and developing high-performing teams Customer and client focused mindset with a commitment to service excellence and effective complaint resolution Commercial awareness with a results driven approach to cost control, performance and risk mitigation Strong planning, organisational and case management skills Confident decision making in a fast paced, target driven environment Ability to influence, negotiate and build relationships across internal teams, clients, contractors and legal stakeholders IT literate with confident oral and written communication skills Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Car Allowance Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
23/07/2026
Full time
Annual salary: up to £52,500.00 Disrepair Manager Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent 42.5 hours per week Salary up to £52,500 + company car allowance Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams. About the Role: We are looking for an experienced Disrepair Manager to join our team in Birmingham. You will be responsible for leading the delivery of disrepair works, ensuring cases are managed efficiently, safely and to a high standard, with a strong focus on compliance and resolution. This includes managing supervisors, operatives and subcontractors, overseeing disrepair cases and performance, ensuring works are completed within required timescales, maintaining quality standards and providing technical and operational leadership. You will work closely with internal teams, legal representatives and stakeholders to ensure effective case management, mitigate risk and continuously improve service delivery. With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a high performing team that plays a key role in resolving complex property issues. We're looking for someone who is organised, proactive and focused on delivering high-quality outcomes, driving performance and maintaining high levels of customer and client satisfaction. Duties: Oversee delivery of disrepair works across occupied properties, ensuring cases are managed efficiently and resolved in line with required timescales Ensure all works are delivered safely, efficiently and to required quality and compliance standards Lead regular site visits and case reviews to monitor progress, resolve issues and drive performance against disrepair targets Manage supervisors, operatives and subcontractors, ensuring effective resource allocation to meet case demand Oversee disrepair programmes and priorities, ensuring timely resolution and mitigation of legal risk Ensure full compliance with Health & Safety regulations, COSHH, company procedures and disrepair legislation Implement quality assurance processes, ensuring inspections are completed and remedial actions are taken promptly Provide leadership and direction to teams, supporting performance management, productivity and engagement Identify skills gaps and coordinate training and development to support disrepair service delivery Oversee adherence to HR policies including attendance, conduct and performance management Ensure effective management of company assets including vehicles, tools, PPE and materials Oversee material usage, procurement and cost control to support budget management and efficiency Monitor performance through system reporting, using data to drive improvements in case resolution, cost and quality Build and maintain strong relationships with clients, legal teams, internal stakeholders, subcontractors and suppliers Lead on contract mobilisation, compliance audits and continuous service improvement initiatives Manage budgets, forecasting and cost control, identifying efficiencies and reducing exposure to claims Provide operational cover and leadership support during peak periods or absence across the wider team Ensure teams engage in toolbox talks, training sessions and company communications Promote company values and maintain a professional, customer-focused service at all times Role Criteria: Previous experience in a Disrepair Manager, Disrepair Surveyor or similar management role within housing or property maintenance Proven track record of leading, monitoring and reporting on Health & Safety, compliance and disrepair case management activities Extensive experience managing disrepair cases, including damp & mould, and driving performance against legal and contractual timescales Relevant qualification (City & Guilds or equivalent) in a trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH and safe systems of work Good working knowledge of Schedule of Rates, cost management and financial implications of disrepair works Strong understanding of housing disrepair legislation and compliance requirements Excellent interpersonal and communication skills, with the ability to engage effectively with clients, tenants and legal representatives Strong leadership capability with experience managing supervisors and developing high-performing teams Customer and client focused mindset with a commitment to service excellence and effective complaint resolution Commercial awareness with a results driven approach to cost control, performance and risk mitigation Strong planning, organisational and case management skills Confident decision making in a fast paced, target driven environment Ability to influence, negotiate and build relationships across internal teams, clients, contractors and legal stakeholders IT literate with confident oral and written communication skills Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Car Allowance Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
System Implementation Consultant (Property Management Systems) Property Management Systems Reapit MRI Software Yardi PropTech Hybrid Manchester Outside IR35 We're supporting a property business seeking an experienced Systems Implementation Consultant to lead the implementation of a new Property Management System. Client Details Our client is a growing,organisation within the BTR and residential property sector. As part of its continued growth, the business is investing in a new Property Management System to improve operational efficiency, enhance the customer experience and create a scalable platform for future acquisitions. Description Reporting to the executive team, you'll bridge the gap between business strategy and technology delivery, ensuring the organisation selects and implements the right solution for its future needs. Key responsibilities include: Lead the definition of business requirements for a new Property Management System. Challenge existing processes and design the future operating model. Translate business strategy into clear functional and technical requirements. Lead the vendor selection process, including requirements gathering, RFP evaluation and solution assessment. Work with operational teams to simplify processes and minimise unnecessary system customisation. Influence stakeholders at all levels, building alignment and reducing resistance to change. Partner with software vendors and implementation partners throughout delivery. Support business readiness, process adoption and successful transition to new ways of working. Provide programme planning, governance and delivery oversight where required. Profile We're looking for an experienced transformation professional who combines strong business analysis, systems implementaion, change and project delivery skills with a deep understanding of the property sector. You'll ideally have: Experience delivering business transformation or major systems implementations within the property sector. Strong knowledge of Property Management Systems such as Reapit, MRI Software, Yardi or similar platforms. Experience defining business requirements, future state processes and operating models. The confidence to challenge stakeholders and influence business decisions. Excellent workshop facilitation and stakeholder engagement skills. Experience leading vendor selection and software procurement activities. Strong understanding of business change, user adoption and change management. Experience within Build to Rent, residential property, lettings or the wider real estate sector is essential. Previous experience within a Private Equity backed business would be advantageous. Job Offer Outside IR35 contract Competitive day rate Hybrid working Immediate start
23/07/2026
Contract
System Implementation Consultant (Property Management Systems) Property Management Systems Reapit MRI Software Yardi PropTech Hybrid Manchester Outside IR35 We're supporting a property business seeking an experienced Systems Implementation Consultant to lead the implementation of a new Property Management System. Client Details Our client is a growing,organisation within the BTR and residential property sector. As part of its continued growth, the business is investing in a new Property Management System to improve operational efficiency, enhance the customer experience and create a scalable platform for future acquisitions. Description Reporting to the executive team, you'll bridge the gap between business strategy and technology delivery, ensuring the organisation selects and implements the right solution for its future needs. Key responsibilities include: Lead the definition of business requirements for a new Property Management System. Challenge existing processes and design the future operating model. Translate business strategy into clear functional and technical requirements. Lead the vendor selection process, including requirements gathering, RFP evaluation and solution assessment. Work with operational teams to simplify processes and minimise unnecessary system customisation. Influence stakeholders at all levels, building alignment and reducing resistance to change. Partner with software vendors and implementation partners throughout delivery. Support business readiness, process adoption and successful transition to new ways of working. Provide programme planning, governance and delivery oversight where required. Profile We're looking for an experienced transformation professional who combines strong business analysis, systems implementaion, change and project delivery skills with a deep understanding of the property sector. You'll ideally have: Experience delivering business transformation or major systems implementations within the property sector. Strong knowledge of Property Management Systems such as Reapit, MRI Software, Yardi or similar platforms. Experience defining business requirements, future state processes and operating models. The confidence to challenge stakeholders and influence business decisions. Excellent workshop facilitation and stakeholder engagement skills. Experience leading vendor selection and software procurement activities. Strong understanding of business change, user adoption and change management. Experience within Build to Rent, residential property, lettings or the wider real estate sector is essential. Previous experience within a Private Equity backed business would be advantageous. Job Offer Outside IR35 contract Competitive day rate Hybrid working Immediate start
About the Client Our Client is a leading specialist contractor operating across the UK, Ireland, Europe, and international markets, delivering scaffolding, access, hoist, mast climber, and related specialist access solutions. They are committed to driving operational excellence through robust commercial processes, innovative systems, and continuous improvement across the group. Roles & Responsibilities Maintain a range of commercial trackers, including contracts, final accounts, WIP, tenders, acquisitions, and executive reporting. Support the Commercial Director and Commercial Manager with the preparation of weekly and monthly commercial reports. Coordinate information from Quantity Surveyors, Operations, Finance, and regional teams, ensuring reporting is accurate and complete. Help improve data quality across Eque2, Teams, SharePoint, Power BI, CRM, and other commercial systems. Support the rollout and adoption of commercial systems, dashboards, CRM processes, and reporting tools. Assist with user setup, training materials, templates, process documentation, and system housekeeping. Track actions, risks, issues, and decisions relating to system implementations and change projects. Support acquisition activities by maintaining integration trackers, customer and supplier information, reporting templates, and documentation. Assist with commercial due diligence by collating contracts, project information, commercial data, and risk logs. Maintain Teams and SharePoint filing structures to ensure accurate document control and audit readiness. Monitor contract review status, approval processes, and commercial governance documentation. Support Quantity Surveyors and Commercial Managers with reporting, dashboards, document preparation, meeting packs, minutes, and action tracking. Identify opportunities to streamline administrative processes and reduce manual workloads within the Commercial team. Assist with training, communication, and adoption of new commercial systems and processes across multiple business regions. Qualifications Previous administration, coordination, or commercial support experience within construction, scaffolding, access, specialist contracting, infrastructure, property, or another project-based environment. Excellent Microsoft 365 skills, particularly Excel, Word, Outlook, Teams, and SharePoint. Strong attention to detail with experience maintaining trackers, reports, and commercial data. Experience supporting systems implementation, process improvement, CRM, ERP, or reporting projects is advantageous. Experience with Eque2 Construct, Power BI, or CRM platforms is desirable but not essential, as training can be provided. Strong written communication and document formatting skills. Confident working with senior stakeholders and cross-functional teams including Commercial, Finance, Operations, and IT. Excellent organisational skills with the ability to manage multiple priorities and deadlines. Benefits Competitive salary and benefits package. Full-time permanent office-based role in Uxbridge. Opportunity to support commercial operations across UK and international business units. Ongoing training and development in commercial systems and reporting. Exposure to system implementation, acquisitions, and business improvement initiatives. Collaborative working environment with excellent career development opportunities. Opportunity to play a key role in improving commercial processes across a growing organisation. If you're interested in learning more or would like to apply, please contact Sean Owen at (url removed) .
23/07/2026
Full time
About the Client Our Client is a leading specialist contractor operating across the UK, Ireland, Europe, and international markets, delivering scaffolding, access, hoist, mast climber, and related specialist access solutions. They are committed to driving operational excellence through robust commercial processes, innovative systems, and continuous improvement across the group. Roles & Responsibilities Maintain a range of commercial trackers, including contracts, final accounts, WIP, tenders, acquisitions, and executive reporting. Support the Commercial Director and Commercial Manager with the preparation of weekly and monthly commercial reports. Coordinate information from Quantity Surveyors, Operations, Finance, and regional teams, ensuring reporting is accurate and complete. Help improve data quality across Eque2, Teams, SharePoint, Power BI, CRM, and other commercial systems. Support the rollout and adoption of commercial systems, dashboards, CRM processes, and reporting tools. Assist with user setup, training materials, templates, process documentation, and system housekeeping. Track actions, risks, issues, and decisions relating to system implementations and change projects. Support acquisition activities by maintaining integration trackers, customer and supplier information, reporting templates, and documentation. Assist with commercial due diligence by collating contracts, project information, commercial data, and risk logs. Maintain Teams and SharePoint filing structures to ensure accurate document control and audit readiness. Monitor contract review status, approval processes, and commercial governance documentation. Support Quantity Surveyors and Commercial Managers with reporting, dashboards, document preparation, meeting packs, minutes, and action tracking. Identify opportunities to streamline administrative processes and reduce manual workloads within the Commercial team. Assist with training, communication, and adoption of new commercial systems and processes across multiple business regions. Qualifications Previous administration, coordination, or commercial support experience within construction, scaffolding, access, specialist contracting, infrastructure, property, or another project-based environment. Excellent Microsoft 365 skills, particularly Excel, Word, Outlook, Teams, and SharePoint. Strong attention to detail with experience maintaining trackers, reports, and commercial data. Experience supporting systems implementation, process improvement, CRM, ERP, or reporting projects is advantageous. Experience with Eque2 Construct, Power BI, or CRM platforms is desirable but not essential, as training can be provided. Strong written communication and document formatting skills. Confident working with senior stakeholders and cross-functional teams including Commercial, Finance, Operations, and IT. Excellent organisational skills with the ability to manage multiple priorities and deadlines. Benefits Competitive salary and benefits package. Full-time permanent office-based role in Uxbridge. Opportunity to support commercial operations across UK and international business units. Ongoing training and development in commercial systems and reporting. Exposure to system implementation, acquisitions, and business improvement initiatives. Collaborative working environment with excellent career development opportunities. Opportunity to play a key role in improving commercial processes across a growing organisation. If you're interested in learning more or would like to apply, please contact Sean Owen at (url removed) .
Business Consultant Property Management Systems Reapit MRI Software Yardi PropTech We're supporting a property business seeking an experienced Business Consultant to lead the selection and implementation of a new Property Management System. This is a hands on contract, working closely with stakeholders to define requirements, challenge existing processes and drive successful business change. Client Details Our client is a growing residential property sector. As part of its continued growth, the business is investing in a new Property Management System to improve operational efficiency, enhance the customer experience and create a scalable platform for future acquisitions. Description Reporting to the executive team, you'll bridge the gap between business strategy and technology delivery, ensuring the organisation selects and implements the right solution for its future needs. Key responsibilities include: Lead the definition of business requirements for a new Property Management System. Translate business strategy into clear functional and technical requirements. Lead the vendor selection process, including requirements gathering, RFP evaluation and solution assessment. Work with operational teams to simplify processes and minimise unnecessary system customisation. Influence stakeholders at all levels, building alignment and reducing resistance to change. Partner with software vendors and implementation partners throughout delivery. Support business readiness, process adoption and successful transition to new ways of working. Provide programme planning, governance and delivery oversight where required. Profile We're looking for an experienced transformation professional who combines strong business analysis, change and delivery skills with a deep understanding of the property sector. You'll ideally have: Experience delivering business transformation or major systems implementations within the property sector. Strong knowledge of Property Management Systems such as Reapit, MRI Software, Yardi or similar platforms. Experience defining business requirements, future state processes and operating models. The confidence to challenge stakeholders and influence business decisions. Excellent workshop facilitation and stakeholder engagement skills. Experience leading vendor selection and software procurement activities. Strong understanding of business change, user adoption and change management. Experience within Build to Rent, residential property, lettings or the wider real estate sector is essential. Previous experience within a Private Equity backed business would be advantageous. Job Offer Outside IR35 contract Competitive day rate Hybrid working Immediate start
23/07/2026
Contract
Business Consultant Property Management Systems Reapit MRI Software Yardi PropTech We're supporting a property business seeking an experienced Business Consultant to lead the selection and implementation of a new Property Management System. This is a hands on contract, working closely with stakeholders to define requirements, challenge existing processes and drive successful business change. Client Details Our client is a growing residential property sector. As part of its continued growth, the business is investing in a new Property Management System to improve operational efficiency, enhance the customer experience and create a scalable platform for future acquisitions. Description Reporting to the executive team, you'll bridge the gap between business strategy and technology delivery, ensuring the organisation selects and implements the right solution for its future needs. Key responsibilities include: Lead the definition of business requirements for a new Property Management System. Translate business strategy into clear functional and technical requirements. Lead the vendor selection process, including requirements gathering, RFP evaluation and solution assessment. Work with operational teams to simplify processes and minimise unnecessary system customisation. Influence stakeholders at all levels, building alignment and reducing resistance to change. Partner with software vendors and implementation partners throughout delivery. Support business readiness, process adoption and successful transition to new ways of working. Provide programme planning, governance and delivery oversight where required. Profile We're looking for an experienced transformation professional who combines strong business analysis, change and delivery skills with a deep understanding of the property sector. You'll ideally have: Experience delivering business transformation or major systems implementations within the property sector. Strong knowledge of Property Management Systems such as Reapit, MRI Software, Yardi or similar platforms. Experience defining business requirements, future state processes and operating models. The confidence to challenge stakeholders and influence business decisions. Excellent workshop facilitation and stakeholder engagement skills. Experience leading vendor selection and software procurement activities. Strong understanding of business change, user adoption and change management. Experience within Build to Rent, residential property, lettings or the wider real estate sector is essential. Previous experience within a Private Equity backed business would be advantageous. Job Offer Outside IR35 contract Competitive day rate Hybrid working Immediate start
Annual salary: up to £33,174.00 Plasterer Location: Folkestone Contract: Full Time Permanent Salary up to £33,174.00 per annum, plus, company van & fuel card 42.5 hours per week (8-5 Monday- Friday) We're looking for a skilled and dependable Plasterer to join our growing team, supporting a busy responsive repairs contract in Folkestone. This is a hands-on role focused on delivering high-quality plastering repairs and finishes in occupied social housing properties. You'll be responsible for a range of tasks including patch repairs, full wall skims, ceiling works, and making good following other trades. Working in residents' homes requires a professional approach, attention to detail, and a commitment to maintaining a clean and respectful environment. With a steady flow of work and a strong focus on improving housing standards, this is a great opportunity to be part of a team that's making a real impact in the community. We're looking for someone experienced in domestic plastering, confident working independently, and committed to getting the job done right the first time. Duties: Carry out responsive plastering repairs in occupied properties Complete patch repairs to walls and ceilings following leaks, electrical work, or other trades Preparing surfaces and applying plaster, bonding, boarding, rendering, and skimming Repairing damaged walls and ceilings, including patchwork and full re-plastering Apply full skims to walls and ceilings where required Make good around door frames, windows, sockets, and pipework Prepare surfaces to ensure a smooth and durable finish Mix and apply plaster using appropriate tools and techniques Maintain a clean and tidy work area, protecting residents' belongings and flooring Ensure all work complies with health and safety regulations and company standards Record job details, materials used, and completion notes using handheld devices or job sheets Work respectfully in residents' homes, maintaining a professional and courteous manner Identify and report any additional works, safeguarding concerns, or property issues Participate in the out-of-hours emergency rota when required Provide high levels of customer care at all times Adhere to all health and safety policies and procedures Role Criteria: Proven experience in domestic repairs and maintenance in a plasterer position Full UK driving licence Ability to work independently and manage workload effectively Strong fault-finding and problem-solving skills Excellent customer service skills, with experience working in occupied homes Good understanding of health and safety regulations and safe working practices Ability to use handheld devices or job management systems to record work Willingness to participate in out-of-hours emergency rota Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
22/07/2026
Full time
Annual salary: up to £33,174.00 Plasterer Location: Folkestone Contract: Full Time Permanent Salary up to £33,174.00 per annum, plus, company van & fuel card 42.5 hours per week (8-5 Monday- Friday) We're looking for a skilled and dependable Plasterer to join our growing team, supporting a busy responsive repairs contract in Folkestone. This is a hands-on role focused on delivering high-quality plastering repairs and finishes in occupied social housing properties. You'll be responsible for a range of tasks including patch repairs, full wall skims, ceiling works, and making good following other trades. Working in residents' homes requires a professional approach, attention to detail, and a commitment to maintaining a clean and respectful environment. With a steady flow of work and a strong focus on improving housing standards, this is a great opportunity to be part of a team that's making a real impact in the community. We're looking for someone experienced in domestic plastering, confident working independently, and committed to getting the job done right the first time. Duties: Carry out responsive plastering repairs in occupied properties Complete patch repairs to walls and ceilings following leaks, electrical work, or other trades Preparing surfaces and applying plaster, bonding, boarding, rendering, and skimming Repairing damaged walls and ceilings, including patchwork and full re-plastering Apply full skims to walls and ceilings where required Make good around door frames, windows, sockets, and pipework Prepare surfaces to ensure a smooth and durable finish Mix and apply plaster using appropriate tools and techniques Maintain a clean and tidy work area, protecting residents' belongings and flooring Ensure all work complies with health and safety regulations and company standards Record job details, materials used, and completion notes using handheld devices or job sheets Work respectfully in residents' homes, maintaining a professional and courteous manner Identify and report any additional works, safeguarding concerns, or property issues Participate in the out-of-hours emergency rota when required Provide high levels of customer care at all times Adhere to all health and safety policies and procedures Role Criteria: Proven experience in domestic repairs and maintenance in a plasterer position Full UK driving licence Ability to work independently and manage workload effectively Strong fault-finding and problem-solving skills Excellent customer service skills, with experience working in occupied homes Good understanding of health and safety regulations and safe working practices Ability to use handheld devices or job management systems to record work Willingness to participate in out-of-hours emergency rota Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £43,038.53 Estate Management Supervisor Location: Rotherham Full Time Permanent Salary up to £43,038.53 per annum, plus, company van & fuel card 42.5 hours per week (8-5 Monday- Friday) We're currently seeking a skilled and experienced Estate management Supervisor to lead our team as part of a social housing contract in Rotherham. This is a dynamic, leadership role where you'll oversee the delivery of Estate management across the Rotherham borough. This is a fantastic opportunity to step into a leadership role with a strong pipeline of work and a growing presence in the area. You'll play a key part in ensuring public areas are safe, compliant, and ready for residents and general public, making a real impact in the community. Duties: Supervise day-to-day delivery of Estate management works across the Rotherham borough Ensure all works are completed safely, efficiently, and to required quality standards Conduct Daily site visits to monitor progress, resolve issues, and ensure client satisfaction Allocate resources and operatives effectively to meet service targets and contractual obligations Manage work schedules and priorities to minimise disruption to residents and general public Ensure full compliance with Health & Safety regulations, COSHH, and company procedures Carry out quality inspections and ensure corrective actions are implemented where necessary Lead and support a team of operatives, providing guidance, coaching, and performance management Identify training needs and coordinate development opportunities for team members Enforce HR policies including attendance, conduct, and grievance procedures Monitor and maintain company assets including vehicles, tools, PPE, and van stock Oversee material usage and procurement to ensure cost-effective operations Use system reports to track performance, resource deployment, and asset condition Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery Will complete job costing and billing Effective programming of works to ensure that strict contract deadlines are met such as KPI management Support contract mobilisation, compliance audits, and service improvement initiatives Assist with budget control, forecasting, and identifying operational efficiencies Provide cover for other supervisors during absence or peak periods Attend toolbox talks, training sessions, and formal company meetings Ensure all activities reflect company values and maintain a professional image at all times Role Criteria: Previous experience in a Estate management or similar supervisory role within housing or property maintenance Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH Working knowledge of Schedule of Rates Excellent interpersonal and communication skills Effective people management with the ability to lead, mentor, and develop teams Strong customer focus and commitment to service excellence Problem-solving mindset with a results-driven approach Strong planning and organisational abilities Decisive decision-making under pressure Ability to negotiate and influence across teams and stakeholders IT literate with confident oral and written communication skills Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
22/07/2026
Full time
Annual salary: up to £43,038.53 Estate Management Supervisor Location: Rotherham Full Time Permanent Salary up to £43,038.53 per annum, plus, company van & fuel card 42.5 hours per week (8-5 Monday- Friday) We're currently seeking a skilled and experienced Estate management Supervisor to lead our team as part of a social housing contract in Rotherham. This is a dynamic, leadership role where you'll oversee the delivery of Estate management across the Rotherham borough. This is a fantastic opportunity to step into a leadership role with a strong pipeline of work and a growing presence in the area. You'll play a key part in ensuring public areas are safe, compliant, and ready for residents and general public, making a real impact in the community. Duties: Supervise day-to-day delivery of Estate management works across the Rotherham borough Ensure all works are completed safely, efficiently, and to required quality standards Conduct Daily site visits to monitor progress, resolve issues, and ensure client satisfaction Allocate resources and operatives effectively to meet service targets and contractual obligations Manage work schedules and priorities to minimise disruption to residents and general public Ensure full compliance with Health & Safety regulations, COSHH, and company procedures Carry out quality inspections and ensure corrective actions are implemented where necessary Lead and support a team of operatives, providing guidance, coaching, and performance management Identify training needs and coordinate development opportunities for team members Enforce HR policies including attendance, conduct, and grievance procedures Monitor and maintain company assets including vehicles, tools, PPE, and van stock Oversee material usage and procurement to ensure cost-effective operations Use system reports to track performance, resource deployment, and asset condition Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery Will complete job costing and billing Effective programming of works to ensure that strict contract deadlines are met such as KPI management Support contract mobilisation, compliance audits, and service improvement initiatives Assist with budget control, forecasting, and identifying operational efficiencies Provide cover for other supervisors during absence or peak periods Attend toolbox talks, training sessions, and formal company meetings Ensure all activities reflect company values and maintain a professional image at all times Role Criteria: Previous experience in a Estate management or similar supervisory role within housing or property maintenance Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH Working knowledge of Schedule of Rates Excellent interpersonal and communication skills Effective people management with the ability to lead, mentor, and develop teams Strong customer focus and commitment to service excellence Problem-solving mindset with a results-driven approach Strong planning and organisational abilities Decisive decision-making under pressure Ability to negotiate and influence across teams and stakeholders IT literate with confident oral and written communication skills Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £31,000.00 Customer Liaison Officer Birmingham Fulltime - Permanent Salary up to £31,000 per annum + company van and fuel card 40 hours per week Monday - Friday About the Role: As a Customer Liaison Officer, you will be working on our planned and capital maintenance programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Duties: Provide a front-line professional service to all Customers & Tenants - pro-actively deliver a positive face to face experience Handling multiple tasks in a high volume in a rapidly changing environment Coordinate and deliver all customer operational related tasks and communication materials as appropriate Ensure customer & tennent appointments are attended on time and to standard Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively Support customer engagement activities across all channels Support Customer Service Centre with resolution of front-line complaints and queries Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations Convey accurate and timely information to customers and operational team, in clear terms Ensure customers opinions are acknowledged and feedback into operational teams champion customer insight solution delivering community projects Key Criteria: Proven experience working within a social housing or local authority environment, with a good understanding of responsive repairs, planned works, compliance requirements and the importance of delivering services to agreed standards and KPIs. organised with a strong eye for detail, ensuring accuracy across documentation, reports, project updates and compliance records, and maintaining high standards throughout delivery Excellent communication skills (written and verbal) Demonstrable experience supporting or delivering projects from start to finish, managing timelines, coordinating activity, resolving issues. Experience engaging directly with residents, providing clear updates, managing expectations Experience handling customer complaints professionally and empathetically UK Full driving licence Benefits we can offer you 25 days annual leave plus bank holidays Company Van and Fuel Card Uniform Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
22/07/2026
Full time
Annual salary: up to £31,000.00 Customer Liaison Officer Birmingham Fulltime - Permanent Salary up to £31,000 per annum + company van and fuel card 40 hours per week Monday - Friday About the Role: As a Customer Liaison Officer, you will be working on our planned and capital maintenance programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Duties: Provide a front-line professional service to all Customers & Tenants - pro-actively deliver a positive face to face experience Handling multiple tasks in a high volume in a rapidly changing environment Coordinate and deliver all customer operational related tasks and communication materials as appropriate Ensure customer & tennent appointments are attended on time and to standard Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively Support customer engagement activities across all channels Support Customer Service Centre with resolution of front-line complaints and queries Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations Convey accurate and timely information to customers and operational team, in clear terms Ensure customers opinions are acknowledged and feedback into operational teams champion customer insight solution delivering community projects Key Criteria: Proven experience working within a social housing or local authority environment, with a good understanding of responsive repairs, planned works, compliance requirements and the importance of delivering services to agreed standards and KPIs. organised with a strong eye for detail, ensuring accuracy across documentation, reports, project updates and compliance records, and maintaining high standards throughout delivery Excellent communication skills (written and verbal) Demonstrable experience supporting or delivering projects from start to finish, managing timelines, coordinating activity, resolving issues. Experience engaging directly with residents, providing clear updates, managing expectations Experience handling customer complaints professionally and empathetically UK Full driving licence Benefits we can offer you 25 days annual leave plus bank holidays Company Van and Fuel Card Uniform Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £29,426.00 General Operative Location: Northeast Salary: £29,426 per annum plus commercial vehicle and fuel card Contract Type: Permanent, Full-Time 42.5 hours per week, Monday to Friday, 8:00am - 5:00pm Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role We are looking for a reliable and motivated General Operative to join our team in the North East. This is an excellent opportunity for someone with strong practical skills and a can-do attitude to contribute to maintaining and improving housing properties while delivering a high standard of customer service. Working as part of a local team, you will undertake a variety of repair, maintenance and refurbishment tasks across both occupied and void properties. You will play a key role in ensuring homes are safe, functional and maintained to a high standard, whilst providing a positive experience for customers and stakeholders. As a General Operative, you will be responsible for carrying out a range of general repairs and maintenance activities, ensuring work is completed efficiently, safely and to a high standard. Carrying out property inspections Completing general maintenance and repairs Undertaking basic tasks such as changing light bulbs, fitting blinds, applying silicone and adjusting doors Checking smoke alarms during inspections Working through set checklists to ensure compliance and quality Meeting landlords on site to provide property access Supporting works on void properties, including painting and assisting with larger tasks Delivering high standards of customer service in occupied properties Role Criteria: Basic DIY skills including ability to re plumb a washing machine, putting up blinds, refixing door handles and siliconing a bath Basic Painting experience Customer service experience Excellent communication skills IT literate Ability to provide own hand tools including spirit level, screw drivers and hammers Full UK driving license Reliable Excellent time keeping Can do attitude Happy to travel across the region Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Access to EAP Counselling sessions OOH rota available 1 in 6 weeks. Monday to Monday covering 24 hours a day All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
22/07/2026
Full time
Annual salary: up to £29,426.00 General Operative Location: Northeast Salary: £29,426 per annum plus commercial vehicle and fuel card Contract Type: Permanent, Full-Time 42.5 hours per week, Monday to Friday, 8:00am - 5:00pm Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role We are looking for a reliable and motivated General Operative to join our team in the North East. This is an excellent opportunity for someone with strong practical skills and a can-do attitude to contribute to maintaining and improving housing properties while delivering a high standard of customer service. Working as part of a local team, you will undertake a variety of repair, maintenance and refurbishment tasks across both occupied and void properties. You will play a key role in ensuring homes are safe, functional and maintained to a high standard, whilst providing a positive experience for customers and stakeholders. As a General Operative, you will be responsible for carrying out a range of general repairs and maintenance activities, ensuring work is completed efficiently, safely and to a high standard. Carrying out property inspections Completing general maintenance and repairs Undertaking basic tasks such as changing light bulbs, fitting blinds, applying silicone and adjusting doors Checking smoke alarms during inspections Working through set checklists to ensure compliance and quality Meeting landlords on site to provide property access Supporting works on void properties, including painting and assisting with larger tasks Delivering high standards of customer service in occupied properties Role Criteria: Basic DIY skills including ability to re plumb a washing machine, putting up blinds, refixing door handles and siliconing a bath Basic Painting experience Customer service experience Excellent communication skills IT literate Ability to provide own hand tools including spirit level, screw drivers and hammers Full UK driving license Reliable Excellent time keeping Can do attitude Happy to travel across the region Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Access to EAP Counselling sessions OOH rota available 1 in 6 weeks. Monday to Monday covering 24 hours a day All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £27,077.51 Job Posting Advert Customer Service Advisor Location: Tower Hamlets Salary: up to £27,957.52 Per Annum. 42.5 Hours Per Week (8-5 Monday-Friday) Contract: Permanent Mears Group is one of the UK's leading providers of housing and care services. We deliver essential maintenance, regeneration, and customer support services to homes and communities across the country. Our teams work in partnership with local authorities, housing providers, and residents to ensure safe, well-maintained environments and exceptional customer experiences. About the Role: As a Customer Service Advisor, you will be the first point of contact for tenants, handling incoming calls related to repairs, appointments, and general enquiries. You'll also manage email communications, raise jobs, and coordinate with clients, suppliers, and subcontractors to ensure work is scheduled and completed efficiently. This role involves a variety of administrative tasks, including ordering materials, updating records, and supporting the wider team with scheduling and follow-ups. Strong organisational skills, attention to detail, and the ability to communicate effectively in a fast-paced environment are essential. Role Criteria: Resolve queries, diagnose situations, and process requests with care and accuracy Use our bespoke system to log and manage customer interactions Provide admin support for Customer & Communications tasks Meet service level agreements and performance targets Build strong relationships across the business Create satisfaction by exceeding expectations Handle complaints professionally and empathetically Worked within a call centre environment Communicate naturally with strong interpersonal skills Stay calm under pressure with a sharp eye for detail Be adaptable, empathetic, and customer-focused Confidently use new systems and multitask effectively Show passion for making a difference in diverse communities Demonstrate good written and verbal communication skills Have basic knowledge of housing maintenance and call centre environments (desirable but not essential) Hold an NVQ or GCSE in Maths & English (pass) Benefits we can offer you 25 days annual leave plus bank holidays Access to EAP which includes counselling sessions Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
22/07/2026
Full time
Annual salary: up to £27,077.51 Job Posting Advert Customer Service Advisor Location: Tower Hamlets Salary: up to £27,957.52 Per Annum. 42.5 Hours Per Week (8-5 Monday-Friday) Contract: Permanent Mears Group is one of the UK's leading providers of housing and care services. We deliver essential maintenance, regeneration, and customer support services to homes and communities across the country. Our teams work in partnership with local authorities, housing providers, and residents to ensure safe, well-maintained environments and exceptional customer experiences. About the Role: As a Customer Service Advisor, you will be the first point of contact for tenants, handling incoming calls related to repairs, appointments, and general enquiries. You'll also manage email communications, raise jobs, and coordinate with clients, suppliers, and subcontractors to ensure work is scheduled and completed efficiently. This role involves a variety of administrative tasks, including ordering materials, updating records, and supporting the wider team with scheduling and follow-ups. Strong organisational skills, attention to detail, and the ability to communicate effectively in a fast-paced environment are essential. Role Criteria: Resolve queries, diagnose situations, and process requests with care and accuracy Use our bespoke system to log and manage customer interactions Provide admin support for Customer & Communications tasks Meet service level agreements and performance targets Build strong relationships across the business Create satisfaction by exceeding expectations Handle complaints professionally and empathetically Worked within a call centre environment Communicate naturally with strong interpersonal skills Stay calm under pressure with a sharp eye for detail Be adaptable, empathetic, and customer-focused Confidently use new systems and multitask effectively Show passion for making a difference in diverse communities Demonstrate good written and verbal communication skills Have basic knowledge of housing maintenance and call centre environments (desirable but not essential) Hold an NVQ or GCSE in Maths & English (pass) Benefits we can offer you 25 days annual leave plus bank holidays Access to EAP which includes counselling sessions Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.