41 jobs found

Income Officer Reading Temporary up to 6 months Office based 23.00 Umbrella We are recruiting an Income Officer on behalf of a large social housing provider to deal with low level arrears all the way up to taking tenants to court. Key responsibilities: Take early action to minimize the development of debt Contact customers in arrears using a variety of methods including home visits and encouraging customers to access services on a digital platform Ensure that all customer contact is recorded within our Housing Management system and accurate records at kept Manage an arrears case load on a weekly basis, taking timely and appropriate action to engage with customers and recover the debt Instigating court action for recovery of rent arrears, where proportionate and in line with policy and procedures and Pre Action Protocol for Possession Claims for Social Landlords If appropriate, instigate direct payments from customers benefits ie Housing Benefit or Universal Credit liaising with relevant local authority or the DWP Work collaboratively with internal colleagues to maximise customer's income whether through benefits or employment Essential requirements of the Income Officer: Previously worked within Social Housing Experience using NEC system Please contact Josh Meek in the Derby office for more details. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Housing Options Officer - Bracknell - 36.10 p/h umb Must be able to attend the office once a week to offer a face to face assessment Previous working experience of Abritas/Civica required To consider and assess homelessness applications in accordance with the Housing Act 1996 Part VII as amended by the Homeless Reduction Act 2017 and meet the Councils statutory obligations in relation to providing high quality housing advice and homeless services including the s184 notifications and direct communication via phone, email or in person, with members of the public seeking support or advice To undertake assessment and triage duties as part of a rota To actively work with clients to prevent and relieve their homelessness To have knowledge of the Renters Rights Act To negotiate with landlords, family members and other agencies, both statutory and non-statutory to find the best solutions to clients housing needs and seeking to prevent homelessness wherever possible. To undertake comprehensive financial assessments to ensure accommodation is affordable and work closely with internal and external organisations to maximise income To assess and review housing register applications for applicants owed a homeless duty To ensure all case notes are accurately recorded and documents are uploaded on to our database To provide customers with robust Personal Housing Plans linking with education, employment, health and other support providers and agencies. To attend multi agency meetings where required To apply reach out to me on : (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Full Time, Permanent We have an excellent opportunity for a Project Co-ordinator / Resident Liaison Officer on our Welwyn & Hatfield Planned team. This is an exciting opportunity to play a key role in the delivery of refurbishment and planned maintenance projects for housing associations and local authorities, helping us improve homes and create lasting positive impact within communities across the UK. The Role As Project Coordinator/RLO, you will be responsible for supporting the successful delivery of construction refurbishment and planned works projects from inception through to completion. Working closely with Operational and Commercial teams, you will coordinate project activities, manage project documentation, monitor progress and ensure stakeholders remain informed throughout the project lifecycle. You may also be required to visit site to support Resident Liaison Officer (RLO) duties where necessary. You'll help develop project plans, coordinate resources, manage schedules and support risk management activities to ensure projects are delivered on time, within budget and to the highest quality standards. Acting as a key point of contact for clients, subcontractors and internal teams, you'll play a vital role in maintaining strong communication and resolving issues before they impact delivery. The role also involves maintaining project management systems, producing reports, tracking project performance, managing documentation and ensuring information remains accurate and up to date at all times. You'll work collaboratively across departments to remove obstacles, improve processes and contribute to the continued growth of our Planned Works Hub. About You We're looking for a highly organised and proactive individual who thrives in a fast-paced environment and can confidently manage multiple priorities at once. You'll have excellent administrative and coordination skills, with the ability to oversee multiple trackers, manage a high volume of bookings across different clients, and ensure all project information remains accurate and up to date. A professional and friendly telephone manner is essential, as you'll regularly liaise with clients, subcontractors, residents and internal stakeholders. You'll be a strong communicator who can build effective working relationships and provide clear, timely updates to site teams and project stakeholders whenever required. Previous experience in a Project Coordinator, Project Administrator, Resident Liaison Officer or similar role is desirable, ideally within construction, planned works, property services or social housing environments. Strong organisational skills, attention to detail and the ability to manage competing deadlines are key to success in this role. You'll also be confident using Microsoft Office applications, particularly Excel, and comfortable working with project management systems and trackers. This is a fully office-based position, so we're looking for someone who enjoys working collaboratively as part of a busy team and can provide hands-on support to operational and commercial colleagues to help ensure projects are delivered efficiently and to a high standard. You must hold a full UK driving licence and have held it for a minimum of 12 months, as this role includes either a company car or a car allowance. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. Please refer to full job description upon completing your application.

Estate Services Officer £29,137.58 per year Grimsby Permanent, Full Time Are you an experienced handyperson? Join Amplius as an Estate Services Officer and play a key role in creating safe, clean and welcoming places for our customers to call home. From maintaining our estates and schemes to preparing homes for new customers, no two days are the same. If you take pride in a job well done and enjoy seeing the impact of your work, we d love to hear from you. Salary: £29,137.58 per year Contract: Permanent, full time Location: Grimsby Your week: 37 hours - Mon, Tue, Wed, Thurs 8am to 4pm & Fri 8am to 3.30pm You can read about our fantastic colleague benefits here - Amplius colleague benefits Snapshot of your role Keep communal areas clean, tidy and free from rubbish and graffiti. Carry out minor repairs and maintenance in communal areas and properties. Report larger repairs to the Works Supervisor and complete repairs as instructed. Carry out regular checks of communal areas and report any damage or issues. Complete fire alarm checks when required and keep accurate records. Prepare empty properties for new customers by carrying out repairs, decorating and clearing rooms. Help keep properties in good condition by completing maintenance and void works within agreed timescales. What you ll need to thrive in this role Handyperson experience - carrying out cleaning, maintenance, decorating or repair work. Experience working with customers and providing a good service. Skills in practical tasks such as painting, decorating, cleaning, basic joinery and minor plumbing repairs. An understanding of fire safety procedures, customer confidentiality and privacy requirements. Good communication skills and the ability to keep accurate records. A positive, reliable and friendly approach, with the ability to work independently and as part of a team. Important - DBS clearance, a full UK driving licence, access to your own vehicle and right to work in the UK are all essential requirements. We do not provide sponsorship. Please read the attached Job Description before applying so you get the full scope of the role. Closing Date: 19th July Interviews in Grimsby: 23rd July We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.

We are looking for an organised, customer-focused Housing Register Officer to join our Housing Services team. This is an excellent opportunity for someone who is passionate about delivering high-quality public services and helping people access social housing. As a Housing Register Officer , you will play a key role in maintaining an accurate and fair housing register , assessing applications in accordance with housing legislation and the Council's Allocations Policy, and providing excellent advice and support to customers throughout the application process. About the RoleYou will be responsible for assessing new housing applications , reviewing existing applications, determining eligibility and priority, and ensuring applicants receive clear, timely decisions. Working closely with colleagues across Housing Services and external partner organisations, you will help ensure that social housing is allocated fairly, transparently, and in line with statutory requirements. Key Responsibilities Assess applications to join the housing register in line with housing legislation and the Council's Allocations Policy. Verify applicant information, including identity, residency, income, medical information, and housing circumstances. Determine eligibility, qualification, and priority banding based on evidence and policy. Review changes in applicants' circumstances and reassess applications where required. Communicate decisions clearly, providing advice on housing options and review rights where applicable. Maintain accurate and up-to-date records using the housing management system. Respond to enquiries from applicants, elected members, partner agencies, and other stakeholders. Work collaboratively with Housing Options, Lettings, Registered Providers, Adult and Children's Services, and other internal teams. Support the administration of choice-based lettings and nomination processes where required. Ensure compliance with data protection legislation, safeguarding responsibilities, and customer service standards. About You Experience working within housing, customer services, local government, or a similar public service environment. Knowledge of social housing allocations, housing register processes, or a willingness to develop expertise in this area. Excellent customer service and communication skills, with the ability to explain complex policies clearly and sensitively. Strong organisational skills and the ability to manage a busy workload while meeting deadlines. Good analytical and decision-making skills with excellent attention to detail. Experience interpreting policies and applying them consistently and fairly. Confidence using IT systems and Microsoft Office applications. A commitment to delivering fair, inclusive, and customer-focused services. If you have the relevant skills then please apply today!

As a Housing Options Officer , you will assess housing needs, provide comprehensive housing advice, and work with customers to identify realistic housing options . You will have a key role in preventing homelessness by developing personalised housing plans and working collaboratively with internal departments and external partners. Key Responsibilities Interview and assess customers seeking housing assistance. Provide high-quality housing advice in line with current housing legislation and best practice. Carry out homelessness assessments and make statutory decisions. Develop and review Personalised Housing Plans with customers. Negotiate with landlords, housing providers, and partner agencies to prevent homelessness wherever possible. Manage a varied caseload, ensuring accurate records and timely case management. Work closely with social services, support agencies, registered providers, and voluntary organisations. Ensure all decisions are lawful, evidence-based, and customer-focused. Contribute to safeguarding responsibilities and identify vulnerable customers requiring additional support. Maintain up-to-date knowledge of housing legislation, welfare reform, and local housing initiatives. About You Experience working in housing options, homelessness, housing management, or a related service. A sound understanding of homelessness legislation, including the Homelessness Reduction Act 2017. Excellent interviewing, negotiation, and problem-solving skills. Strong communication skills with the ability to build positive relationships with customers and partner organisations. The ability to manage competing priorities while maintaining high standards of customer service. Experience maintaining accurate case records and preparing written decisions. Confidence using case management systems and Microsoft Office applications. A commitment to equality, diversity, inclusion, and safeguarding. If you have the relevant skills then please apply today!

Role: Technical Officer Salary: Up to £30,000 dependant on experience, + additional benefits Hours of Work: Monday to Friday, 9.00am to 5.00pm Location: Commutable via Metro Tram Link, Trafford area, Greater Manchester, Altrincham, Sale and surrounding areas. The Company: My clients are leaders in their field within the construction industry, manufacturing in specialised building products. Due to growth within the business, my clients are currently recruiting for a Technical Officer to join their technical team. The technical team provide support and technical advice to our internal and external customers related to the technical elements of our product range. The role can be fast paced and varied, as part of your work will support commercial enquiries which require a quick turnaround to secure the sales/orders. The position involves: Reviewing construction plans/drawing and providing design and technical advice to customers. Delivering front-line technical support to customers and internal teams Manage/resolve customer queries and complaints Conduct risk analyses in accordance with regulations and BS standards Perform customer quotes Develop ventilation strategies for residential and commercial properties Handle special enquiries for non-standard product requests Log and monitor customer enquiries, identifying trends and potential issues. Perform take-off and quotation services for product range Log and monitor customer enquiries, identifying trends and potential issues Provide specification support to internal sales teams Full training will be provided where necessary The support you provide is typically via phone/email or video call, however some travel may occasionally be required to site visits. Full UK Driving licence required, as a pool car is provided for site visits. About you: Are you a confident administrator with a technical mindset, with strong attention to detail. Excellent communication skills (both written and verbal) Knowledge of the construction industry and construction products (essential) Good numerical skills Ability to learn quickly Team working skills Flexible and adaptable to a fast paced environment. Confident using Microsoft Office suite (e.g. Outlook, Teams, Excel) AutoCAD/Revit and SAP knowledge desirable but not essential You will have experience in a similar role within the construction sector, ideally for a construction products manufacturing business. If this role sounds of interest, please apply now and send your most up to date CV to Vicky at TechNichols Resourcing to be considered. Or call TechNichols Resourcing and speak with Vicky for further information. We will endeavour to get back to all applicants but if you have not heard back within 5 working days unfortunately your application has been unsuccessful.

Working hours: Full time - 36 hours per week Schedule type: Hybrid working - expected office days 2 days per week, however this is dependent on business needs The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Building Safety Officer, you'll join a forward-thinking compliance team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing In this role, you'll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: Ensure full compliance with Building Safety Act 2022, Fire Safety Act 2021, and all relevant regulations across the organisation's properties. Lead the development and maintenance of Building Safety Cases, Safety Case Reports, and Building Assurance Certificates for high-risk buildings. Engage with residents, ensuring clear communication on building safety, managing concerns, and supporting resident safety responsibilities. Collaborate with internal teams, contractors, and regulators to manage safety risks, maintain the "Golden Thread" of building information, and ensure high compliance standards. Monitor building safety activities including fire strategies, evacuation plans, inspections, and data management to ensure ongoing safety and continuous improvement. What you'll bring We're looking for someone who: Has proven experience in building safety management, particularly within high-rise or high-risk residential buildings. Has a strong background in construction, fire safety, or building safety compliance. Demonstrates excellent communication and interpersonal skills, with the ability to engage residents and influence stakeholders at all levels. Is highly organised, proactive, and detail-oriented, with a strong focus on delivering outcomes and maintaining high standards. Has strong IT skills and experience managing safety data, records, and compliance systems. Takes a practical, customer-focused, and problem-solving approach to building safety and compliance. Has a Full UK driving licence and has access to their own reliable transport. Why join Raven? At Raven, we're more than just a housing association - we're a community focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Selection process Your application will progress through the following stages: 1.Application Review Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert. Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered. 2.Telephone / Microsoft Teams Interview If shortlisted, you will be invited to an initial telephone interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position. 3.Assessment Centre Successful candidates will be invited to attend a face-to-face interview - exact dates to be confirmed. This is the final stage of the selection process and will determine the outcome of your application. 4.Feedback Feedback will be provided following the Assessment Centre stage. Please note that feedback is only available to candidates who attend the Assessment Centre. Successful candidates will then be considered for an offer. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

Resident Liaison Officer (RLO) Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer Location: Brent, West London Rate: £23.00 per hour (Umbrella) Sector: Social Housing Property Services Retrofit & Decarbonisation Mileage: Business mileage reimbursed at 45p per mile About the Role We are looking for an experienced Resident Liaison Officer (RLO) to support the delivery of a social housing retrofit programme across West and South West London. As the main point of contact for residents, you will provide excellent customer service, keep residents informed throughout the works, and help ensure projects are delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works. Build strong relationships with residents and provide regular updates on project progress. Coordinate access and appointments with residents and site teams to minimise disruption. Respond to resident enquiries and resolve concerns professionally and efficiently. Support vulnerable residents with empathy and ensure their individual needs are considered. Maintain accurate records of resident communications and project updates. Candidate Requirements Previous experience as a Resident Liaison Officer , Tenant Liaison Officer , or in a similar role within the social housing sector. Experience working on retrofit, planned maintenance, refurbishment, or decarbonisation projects is highly desirable. Excellent communication and interpersonal skills with the ability to build rapport and manage expectations. Strong organisational and problem-solving skills. Full, clean UK driving licence. What's on Offer £23.00 per hour (Umbrella). Business mileage reimbursed at 45p per mile . Opportunity to work on a high-profile social housing retrofit programme. Long-term contract with a reputable contractor. Apply Now If you have experience as a Resident Liaison Officer within the social housing sector and are looking for your next opportunity, we'd love to hear from you. Click the "Apply Now" button to submit your application today.

Annual salary: up to £34,000.00 Complaints Officer Location: West London Contract: Full Time Permanent Salary: Up to £34,000 We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations. About the Role: We are looking for a Complaints Officer to join our team who can positively represent Mears, working with Octavia Housing Association to provide front facing support and advice for all complaints. Putting the client at the heart of everything we do; ensuring we meet the needs of the business and our client. As a Complaints Officer, you will be working alongside our Octavia contract within the Social housing project, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Key Responsibilities: Help resolve front-line complaints and queries Assist with complaint investigations and ensure thorough documentation Deliver a front-line professional service to our client, ensuring a positive experience Attend customer appointments promptly and to required standards Support the Group Customer Success Manager with operational needs Build and maintain positive relationships between Mears and the client Assist with social value initiatives and customer engagement across all channels Champion social value, internal communications, and the red thread approach Communicate accurate and timely information to customers and operational teams in clear terms Ensure customer feedback is acknowledged and shared with operational teams to improve service Represent Mears professionally as a brand ambassador Adhere to all relevant policies, processes, and procedures Recognise and escalate safeguarding concerns appropriately Work with local authorities, contractors, and support services to resolve complex resident issues Support residents in accessing digital services and inclusive communication Gather resident feedback and satisfaction data to inform service improvements Key Criteria: Experience in handling complaints and resolving queries Experience of working within Social Housing Understanding of Voids & Repairs Clear written and verbal communication skills Great customer service skills Professional telephone manner Experience in community engagement, social value, or resident involvement IT literate and confident using digital systems Effective problem-solving skills Ability to work independently or as part of a team Understanding of tenancy enforcement procedures and anti-social behaviour protocols Awareness of safeguarding principles and how to escalate concerns Ability to manage sensitive conversations with empathy and discretion Experience working with diverse communities and promoting equality and inclusion Knowledge of housing legislation and local authority procedures Ability to take accurate meeting minutes and produce clear written records Benefits: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment Apply below or to discuss your application further; contact: Vickie Rudge url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Annual salary: up to £30,000.00 Customer Liaison Officer Location: Evesham Contract: Full Time Permanent. Salary up to £30,000 per annum, plus, company van & fuel card. 42.5 hours per week (8-5 Monday - Friday) Mears Group is mobilising a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment. We are now recruiting experienced Customer Liaison Officers across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract. About the Role: We are seeking a Customer Liaison Officer to join our team. You will be working in our social housing team, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Customer Liaison Officer within ourEveshambranch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Key Responsibilities: Deliver a front-line professional service to all customers, ensuring a positive experience Coordinate and manage customer-related operational tasks and communications Attend customer appointments promptly and to required standards Support the Group Customer Success Manager with operational needs Build and maintain positive relationships between Mears and customers, ensuring effective follow-up Assist with social value initiatives and customer engagement across all channels Help resolve front-line complaints and queries in collaboration with the Customer Service Centre Champion social value, internal communications, and the red thread approach Engage customers positively, involve them in service delivery, and manage expectations Communicate accurate and timely information to customers and operational teams in clear terms Ensure customer feedback is acknowledged and shared with operational teams to improve service Support delivery of customer-focused training to operational teams Represent Mears professionally as a brand ambassador Adhere to all relevant policies, processes, and procedures Recognise and escalate safeguarding concerns appropriately Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities Communicate key safety messages and promote compliance with fire safety regulations Participate in or coordinate regular estate and property inspections Work with local authorities, contractors, and support services to resolve complex resident issues Assist with complaint investigations and ensure thorough documentation Organise and facilitate resident engagement events, forums, and site briefings Support residents in accessing digital services and inclusive communication Gather resident feedback and satisfaction data to inform service improvements Identify and support residents with additional needs, referring to appropriate services where necessary Role Criteria Good customer service skills Experience in handling complaints and resolving queries Clear written and verbal communication skills Professional telephone manner Experience in community engagement, social value, or resident involvement IT literate and confident using digital systems Effective problem-solving skills Ability to work independently or as part of a team Understanding of tenancy enforcement procedures and anti-social behaviour protocols Awareness of safeguarding principles and how to escalate concerns Ability to manage sensitive conversations with empathy and discretion Experience working with diverse communities and promoting equality and inclusion Knowledge of housing legislation and local authority procedures Ability to take accurate meeting minutes and produce clear written records Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Annual salary: up to £42,719.30 Electrician Location: Sedgefield Contract: Full-time, Permanent Hours: 42.5 hours per week, Monday - Friday, 8am - 5pm Salary: Up to £ 42,719.30 per annum About Us Mears Group is one of the UK's leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities. Due to ongoing business growth, increased project demand, and the strategic transition of work, we are seeking an electrician who is able to collaborate effectively as part of a team while also working independently with confidence. About The Role A positive contribution towards the communities that we serve is something that we always adhere to. It is with the help of our dedicated employees that we're able to make this happen. Our main focus is to build and improve homes within local communities to better the lives of others, all while maintaining our approach towards the development of outstanding partnerships with employees, clients, tenants, customers and families within the wider community. Voluntary overtime is available on Saturdays and weekends, subject to workload and business needs. Key Responsibilities: Carry out reactive and planned electrical repairs within domestic properties, including fault finding and repairs to lighting circuits, sockets, consumer units/fuseboards, and associated electrical systems Complete full rewires and minor installation works as required as part of maintenance or refurbishment programmes Repair or replace faulty components including switches, sockets, light fittings, circuit breakers, and extractor fans Inspect, test, and certify electrical installations to ensure safety and compliance with current regulations Work independently or as part of a team to achieve daily repair and productivity targets Ensure work areas are left clean, safe, and tidy on completion Accurately complete job records using relevant IT systems to manage and prioritise workload Adhere to all health and safety policies, procedures, and safe systems of work Deliver consistently high levels of customer service and adopt a professional manner when communicating with service users and/or client/external contacts, including appearance, company ID, and communication Utilise existing stock or collect materials as required, in accordance with standard operating procedures for purchasing and van stock control compliance Attend informal and formal meetings and training sessions to ensure up to date business and job knowledge, communication, skills and progression Highlight any safeguarding concerns to the relevant customer and community officer in accordance with the safeguarding policy Use and maintain company vehicle/van in accordance with company vehicle and insurance policies, including accurate and timely reporting of damage Participate in call out cover as required to ensure contract compliance and service user satisfaction for emergency repairs Essential Criteria: NVQ Level 3 in Electrical Installations - to include AM2 City & Guilds 18th Edition (If you have 17th edition you can work through your 18th edition) Inspection and Testing 2391 or equivalent (2394/2395) Proven experience in working on domestic properties and associated electrical installations Good understanding of current legislation, building control requirements, and governing body (NICEIC) requirements The ability to communicate on a one-to-one basis and produce information in a written form, including completion of all necessary work documentation. The ability to analyse given test results, ensuring accuracy. Able to use a PDA following training. Full UK Driving Licence Benefits 25 days annual leave plus bank holidays Pension scheme Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Job Title: Lead Private Sector Housing Manager Location: Canterbury Salary: From £61,645.19 per annum (plus £3,621 car allowance) Job type: Full time, Permanent Hours: 37 Hours per week Closing Date: 30th July 2026 Do you believe everyone deserves a safe, secure, and good-quality home? Are you an experienced housing or environmental health professional ready to lead, influence, and shape the future of the private rented sector? This is a rare opportunity to join Canterbury City Council in a leadership role at a time of major national reform, including implementation of the Renters' Rights Act. What's in it for you? Annual cost-of-living pay award Flexible, hybrid working arrangements Generous annual leave starting at 26 days increasing to 31 days after 5 years' service plus 3 additional days over Christmas, with the option to buy more Local government pension scheme We'll support and encourage your career by providing excellent opportunities for training and development, as well as cover a Professional Body Membership fee where needed for the role Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time. An easier commute: free use of Canterbury's Park and Ride, flexi bus tickets, and a cycle to work scheme. Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs. About this Lead Private Sector Housing Manager job in Canterbury: This role provides strategic and operational leadership for Private Sector Housing within Locality Services, reporting to the Head of Locality Services. You will lead a complex statutory service at a time of significant national reform, including implementation of the Renters' Rights Act, by setting clear direction, developing policy, assuring compliance and driving continuous service improvement. You will lead and support a multidisciplinary team, manage significant budgets and resources, and act as the Council's expert adviser on housing regulation, enforcement, contractor management and policy. A key part of the role will be building strong relationships with stakeholders, government bodies and the wider community, representing Canterbury City Council at officer, member and public meetings to advance housing standards and strategic priorities. In this role, you will be: Leading the Private Sector Housing Team Delivering statutory housing functions Leading implementation of the Renters' Rights Act Setting long-term objectives and monitoring service performance. Delivery of stock condition survey programmes Overseeing Disabled Facilities Grants and adaptations within our own housing stock Managing the Social Letting Agency Partnership working and representing the team at officer, member and public meetings. About you, the ideal Lead Private Sector Housing Manager for our team: Your qualifications: Degree or professional qualification in Environmental Health, Housing, Surveying or a related field Leadership or management training Due to the nature of this role an enhanced DBS check and references will be required for the successful applicant. Your knowledge: Demonstrable knowledge of Renter Right Act 2025, Housing Act 2004, Housing & Planning Act 2016, HHSRS and related statutory frameworks. Demonstrable knowledge and understanding of the scope and role of regulatory codes of practice, the Police and Criminal Evidence Act and Regulation of Investigatory Powers Act Extensive knowledge on construction, building engineering services, materials and common property defects. Extensive understanding of contract and procurement processes relevant to DFG and works in default. Your experience: Extensive management experience within local authority housing, private sector housing, environmental health or another regulatory service. Experience leading multidisciplinary teams, setting service priorities and driving improvement in a complex statutory environment. Experience of managing budgets, contractors and commissioned works, including Disabled Facilities Grants, adaptations or works in default. Experience communicating confidently with a range of audiences and influencing strategic direction across the private rented sector. Equality, Diversity & Inclusion at Canterbury City Council. We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included, and respected. Our diversity strengthens our ability to serve the diverse communities we support through our work. To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone. Please click the Apply button and you will be redirected to the council's website to begin your application form. Candidates with the experience or relevant job titles of; Housing Manager, Senior Housing Advisor, Lead Housing Manager, Private Sector Housing, Housing Manager, Housing Services, Customer Housing Officer, Supported Housing Officer, Senior Social Housing Worker, may also be considered.

Competitive pay Expression of Interest - Gas Engineer Location:Evesham Contract Start Date:1 July 2026 Contract Type:Full-time, Permanent Join us on our new, exciting contract Mears Group is preparing to mobilise a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, plannedmaintenanceand property services with a strong focus on customer service,qualityand community investment. Due to upcoming mobilisation activity, expressions of interest are invited from experiencedGas Engineers across South Worcestershire, North Gloucestershire, and surrounding areas. Submitting an expression of interest does not guarantee employment, nor does it provide salary or detailed role information at this stage. It simply ensures that you are first to be contacted when full job details, including pay, working hours, and application timelines, are confirmed. About the Role: We are looking for skilledGas Engineersto join our team in Evesham. This role will play a key part in delivering high-quality gas servicing, repairs and installations across domestic housing stock, ensuring all gas appliances and systems are safe, compliant and fit for continued use. Your work will directly support resident safety, regulatory compliance and the successful mobilisation and ongoing delivery of this new contract. You will carry out a wide range of domestic gas works, including boiler diagnostics, servicing, repairs and installations. You'll be expected to work both independently and as part of a wider contract team, maintaining high standards of workmanship, customer service and safety at all times. Accuracy, attention to detail and a strong commitment to compliance are essential, as your role has a direct impact on residents, colleagues and the wider community. Duties: Carry out servicing, repairs, and installations of domestic gas appliances including boilers, cookers, and fires Diagnose faults and complete remedial works efficiently and safely Perform landlord gas safety inspections and issue certificates (CP12s) Ensure all work complies with current gas regulations and internal procedures Respond to emergency call-outs and urgent repairs when required Record all work completed using handheld devices or job management systems Liaise with tenants, housing officers, and internal teams to ensure clear communication Maintain van stock levels and order materials as needed Identify and report any safeguarding concerns or property hazards Work collaboratively with other trades to complete multi-skill jobs Participate in toolbox talks, training sessions, and safety briefings Ensure PPE is worn and health & safety procedures are followed at all times Support apprentices or junior engineers when required Use relevant IT and job management systems to manage, prioritise and complete workloads efficiently and within agreed timescales Role Criteria: Qualified to City & Guilds or NVQ Level 3 in Gas Installation and Maintenance Hold valid ACS certification (e.g. CCN1, CENWAT, CKR1, HTR1) Experience in domestic boiler servicing, fault diagnosis, and installation Good understanding of electrical safe isolation and basic wiring principles Knowledge of current gas safety legislation and compliance standards Experience working in social housing or local authority environments (preferred) Excellent communication skills with a customer-focused approach Ability to work independently and as part of a team Comfortable using handheld devices or digital job management systems Strong attention to detail and commitment to safe working practices Flexible and willing to travel across properties and attend out-of-hours callouts Full UK driving licence All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Annual salary: up to £39,000.00 Maintenance Officer Location: Oxfordshire (must live within 1 hour's commute) Full Time, Permanent Salary: Up to £39,000 per annum, plus company van & fuel card Hours: 42.5 per week (8:00-17:00, Monday-Friday) About Us Pyramid Plus South, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance, compliance, planned replacements and fire risk assessment works. We successfully complete over 46,000 repairs, 1,000 voids and fit 600 kitchens and bathrooms annually to 23,500 homes. With a wide range of upcoming projects, there are exciting times ahead as we continue to grow! About the Role We are expanding our Maintenance Officer team to ensure high-quality service across our Oxford key worker and student sites. Day-to-Day Duties Carrying out compliance checks (meter readings, flushing void properties, minor repairs) Completing small repairs (typically 15 minutes or less) across key worker and student accommodation Moving items across sites as needed, supporting property managers Ensuring all compliance requirements for key worker and student properties are met Providing excellent customer care and maintaining high standards of service Role Criteria Must Have: Prior experience as a handyperson or site maintenance officer Experience with basic plumbing, carpentry, decorating, and general repairs Previous work in social housing (essential) Full UK driving licence (no more than 9 points) Ability to bring own tools (company van and uniform provided) Good physical health and fitness Flexibility and a proactive mindset Desirable: Experience with compliance checks (e.g., water meter readings, flushing void properties, electric meter checks) Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Planning Technical Support Officer Hertford Location: Hertford, SG13 (One day in the office per week minimum). Salary: £94.05 per day. Full Time Monday to Friday 37 hours (Will consider part time 22 hours). Contract: Up to October 2026 possibly beyond. We are seeking an experienced Planning Technician to provide technical support to a busy Planning Service. The candidate MUST be experienced in the validation process of planning applications in a Local Planning Authority setting. Working as part of the Development Management team, you will be responsible for validating planning applications, maintaining planning records, handling enquiries from customers and stakeholders, preparing correspondence, and supporting planning officers with case management activities. Key Responsibilities Validate and register planning applications. Maintain accurate planning records and databases. Respond to customer enquiries by telephone, email and potentially in person. Process planning documentation and consultations. Assist planning officers with administrative and technical tasks. Support the delivery of an efficient and customer-focused planning service. Support the role of the council in the digitization of some of its planning data (TPOs) Requirements Experience of planning administration or development management processes. Good IT skills and experience using case management systems. MUST have knowledge/experience of UNIFORM Strong attention to detail and organisational skills. Excellent customer service and communication abilities. Ability to work independently and manage a varied workload. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Liam Heddle on (url removed)

Job Title: Project Surveyor / Contracts Officer Type: Temporary Location: South Wales Salary: £26 paye an hour + Holiday pay Hours: Full Time BRC are working closely with a well-established housing provider who are looking to recruit an experienced Project Surveyor / Contracts Officer to join their Property Services team. This role involves managing a range of planned maintenance, refurbishment and improvement projects, ensuring works are delivered safely, on time, within budget and to the required quality standards. The successful candidate will work closely with contractors, consultants and internal stakeholders to oversee projects from inception through to completion. Duties: Manage a portfolio of planned maintenance and refurbishment projects. Prepare specifications and schedules of work. Oversee contractors, monitoring quality, progress and performance. Carry out site inspections and ensure works are completed to specification. Ensure projects comply with WHQS requirements and PAS 2035 where applicable. Manage budgets and approve contractor valuations and payments. Deliver projects including kitchen and whole-house refurbishments, damp and structural repairs, retrofit and solar works, and other planned maintenance programmes. Liaise with tenants, contractors and colleagues to ensure excellent customer service throughout project delivery. Maintain accurate project records and produce reports as required. Ensure compliance with health and safety legislation and organisational policies. Requirements: Experience managing housing maintenance, planned works or refurbishment projects. Experience preparing schedules of work and specifications. Good understanding of the Welsh Housing Quality Standard (WHQS). Knowledge of PAS 2035. Experience managing contractors and contracts. Strong organisational and communication skills. Computer literate with experience using Microsoft Office and relevant housing or asset management systems. Full UK driving licence. For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

We are currently looking for an experienced Resident Engagement Officer to support the establishment and delivery of a new resident governance framework. This Resident Engagement Officer role will focus on creating and embedding five Housing Management Boards, ensuring residents play a meaningful role in shaping, scrutinising and improving housing services. The successful candidate will lead the development of the boards, establish governance arrangements, coordinate training programmes and work closely with residents and housing services to embed effective resident scrutiny. This Resident Engagement Officer position would suit someone with extensive experience in resident engagement, tenant participation or housing governance. The Role - Establishing five Housing Management Boards and embedding effective governance arrangements. - Drafting Terms of Reference, Codes of Conduct and Confidentiality Agreements. - Developing work programmes to support effective resident scrutiny. - Coordinating board meetings and ensuring appropriate administrative support. - Developing and commissioning induction and training programmes for board members. - Working with housing services to ensure boards receive the information required to scrutinise service delivery. - Producing reports, recommendations and updates arising from board activity. - Supporting residents to influence service design and delivery through meaningful engagement. - Using resident insight to inform service improvements and organisational decision-making. - Working with internal teams, resident representatives and external organisations to support the resident engagement programme. Key Requirements - Previous experience working within resident engagement, tenant participation or housing governance. - Experience establishing or supporting resident panels, boards or scrutiny groups. - Experience developing governance documents, including Terms of Reference and Codes of Conduct. - Experience designing and delivering resident engagement or training programmes. - Experience using customer insight and resident feedback to improve housing services. - Experience producing reports and recommendations for senior stakeholders. - Knowledge of resident involvement, consumer standards and social housing governance. - Experience working within a social housing or local authority environment. What You Need to Do Now If you are interested in this Resident Engagement Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Resident Engagement Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Resident Engagement Officers, Tenant Participation Officers, Housing Governance Officers and Resident Involvement roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing engagement professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Role: Technical Officer Salary: Up to 30,000 dependant on experience, + additional benefits Hours of Work: Monday to Friday, 9.00am to 5.00pm Location: Commutable via Metro Tram Link, Trafford area, Greater Manchester and Altrincham, Sale and surrounding areas. The Company: My clients are leaders in their field within the construction industry, manufacturing in specialised building products. Due to growth within the business, my clients are currently recruiting for a Technical Officer to join their technical team. The technical team provide support and technical advice to our internal and external customers related to the technical elements of our product range. The role can be fast paced and varied, as part of your work will support commercial enquiries which require a quick turnaround to secure the sales/orders. The position involves: Reviewing construction plans/drawing and providing design and technical advice to customers. Delivering front-line technical support to customers and internal teams Manage/resolve customer queries and complaints Conduct risk analyses in accordance with regulations and BS standards Perform customer quotes Develop ventilation strategies for residential and commercial properties Handle special enquiries for non-standard product requests Log and monitor customer enquiries, identifying trends and potential issues. Perform take-off and quotation services for product range Log and monitor customer enquiries, identifying trends and potential issues Provide specification support to internal sales teams Full training will be provided where necessary The support you provide is typically via phone/email or video call, however some travel may occasionally be required to site visits. Full UK Driving licence required, as a pool car is provided for site visits. About you: Are you a confident administrator with a technical mindset, with strong attention to detail. Excellent communication skills (both written and verbal) Knowledge of the construction industry and construction products (essential) Good numerical skills Ability to learn quickly Team working skills Flexible and adaptable to a fast paced environment. Confident using Microsoft Office suite (e.g. Outlook, Teams, Excel) AutoCAD/Revit and SAP knowledge desirable but not essential You will have experience in a similar role within the construction sector, ideally for a construction products manufacturing business. If this role sounds of interest, please apply now and send your most up to date CV to Vicky at TechNichols Resourcing to be considered. Or call TechNichols Resourcing and speak with Vicky for further information. We will endeavour to get back to all applicants but if you have not heard back within 5 working days unfortunately your application has been unsuccessful.

Join a Values-Led Charity Making a Difference The Frank Parkinson Yorkshire Trust is a long-established almshouse charity providing high-quality independent living accommodation for older people in Guiseley. Home to 44 residents, our attractive and well-maintained site offers more than housing - it provides a safe, supportive community where people can live independently with dignity and confidence. We are looking for an enthusiastic and compassionate Housing Officer to join our small, dedicated team. This is an opportunity to take ownership of a varied and rewarding role, combining housing management, resident engagement, estate management, and community development. About the Role Reporting to the Head of Operations, you will lead the day-to-day housing management and estate services across our site. You will build positive relationships with residents, support their wellbeing and independence, ensure homes and communal areas are safe and well managed, and help create a vibrant community environment. This is a hands-on role suited to someone who enjoys working closely with people, takes pride in delivering excellent services, and can balance resident support with professional housing management responsibilities. Key Responsibilities Manage housing applications, allocations, viewings, sign-ups, and empty homes. Carry out regular resident visits to support wellbeing, independence, and tenancy sustainability. Lead day-to-day estate management activities and property inspections. Monitor repairs, contractors, and compliance activities to ensure high standards are maintained. Respond effectively to resident enquiries, concerns, complaints, and safeguarding matters. Maintain accurate records and support housing, health and safety, and compliance requirements. Organise resident events, engagement activities, and community initiatives. Build positive relationships with residents, families, contractors, local organisations, and partner agencies. Contribute to service improvements and support reporting for senior management and Trustees. Provide occasional support outside normal working hours in emergency situations, with time off in lieu provided. What We're Looking For We are seeking someone who: Has experience in housing, property, community, support, or customer-focused services. Enjoys working directly with older people and supporting independent living. Has excellent communication, organisational, and problem-solving skills. Can work independently while contributing positively to a small team. Demonstrates empathy, professionalism, and sound judgement. Is confident managing competing priorities and maintaining accurate records. Understands the importance of safeguarding, health and safety, and resident wellbeing. Why Join Us? At The Frank Parkinson Yorkshire Trust, you'll be part of a small organisation where your contribution is visible, valued, and genuinely makes a difference.