7 jobs found

We're recruiting an experienced and customer-focused Resident Access Adviser to join a busy Resident Access Team. This is an excellent opportunity for a professional with strong communication skills, a passion for customer service, and experience handling enquiries across multiple channels. You'll play a key role as the first point of contact for residents, providing advice, resolving enquiries, processing requests, and signposting customers to the correct services. Working across phone, face-to-face, email, web, and digital channels, you'll help ensure a seamless resident experience while supporting the council's commitment to customer excellence and digital transformation. The role will predominantly be remote working with occasional travel to officer for meetings. The Role Act as the first point of contact for residents, dealing with enquiries across a wide range of services including Parking, Waste, Council Tax, Benefits, Housing, Planning, Licensing, Environmental Services and more. Quickly understand customer needs and resolve enquiries efficiently, promoting digital channels and assisted self-service where appropriate. Handle enquiries via telephone (inbound and outbound), face-to-face, email, web, live chat, SMS and written correspondence. Accurately process payments in line with required security, GDPR and data protection procedures. Maintain and update CRM and other council databases to ensure accurate customer records and enable reporting. Provide excellent customer service, ensuring queries are handled professionally, consistently and to a high standard. Signpost and triage residents to specialist teams for more complex enquiries. Support the delivery of surveys, feedback collection and customer insight activities. Assist with training new staff, offering advice, guidance and acting as a buddy where required. Maintain up-to-date knowledge of council services, processes, systems and organisational changes. Uphold confidentiality and information management requirements in all work. Support contingency or emergency response duties as required, including potential out-of-hours work. Participate in ongoing service improvement, offering ideas and practical solutions to enhance the resident experience. Work flexibly across multiple channels, locations and operational demands, including supporting digital delivery and queue-busting where needed. Key Requirements Experience working in a customer service environment, contact centre or high-volume frontline service. Ability to communicate clearly and effectively with a wide range of customers across different channels. Strong listening skills and the ability to understand and resolve enquiries efficiently. Ability to retain and apply large volumes of information across multiple service areas. Excellent written communication skills and attention to detail. Strong ICT skills, including experience using CRM systems, council databases and Microsoft applications. Ability to work under pressure, manage competing demands and remain calm in challenging situations. Experience dealing with difficult or distressed customers. Ability to work collaboratively with colleagues, service departments and external partners. Strong organisational and time management skills. A positive, flexible approach with a commitment to delivering excellent customer service. Ability to support others, including mentoring junior staff or assisting with escalated enquiries. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from customer service and resident access professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Customer Service Advisor Location: Peterborough (Office Based) Type: Full-time, Permanent Salary: Competitive basic salary with a realistic OTE £28,000 - £30,000 Are you ready to take the next step in your customer service career? Join IMH, part of the UK s leading new homes mortgage specialist, The New Homes Group where you ll be a vital part of helping over 70,000 Lifetime Members manage their mortgages with confidence. Why This Role? • Exciting career progression: Unlock opportunities to join our Trainee Mortgage Advisor programme or Mortgage Academy based on your performance. • Comprehensive training & support: We invest in your growth with industry-leading training, coaching, and ongoing development. • Competitive pay + commission: Earn a competitive starting salary with monthly performance-based bonuses, plus the potential for a guaranteed 3-month commission upon joining the company, subject to meeting qualification criteria. • Great working environment: Beautiful countryside offices in a converted barn with free onsite parking. • Work-life balance: Monday to Friday, 9AM 5:30PM. What You ll Do: • Re-engage and support our Lifetime Members by preparing them for their mortgage reviews. • Deliver exceptional customer service over the phone with clarity, empathy, and professionalism. • Maintain accurate client records and handle increasingly complex mortgage enquiries as you grow in the role. • Be part of a fast-paced, dynamic team where your contribution truly matters. Who You Are: • You have at least 12 months experience in telephone-based customer service or sales. • A confident communicator with excellent listening skills able to explain complex information simply. • Highly organized, detail-oriented, and motivated to exceed targets. • Comfortable with Microsoft Office (Excel, Word, Outlook) and quick to learn new software. • Experience in the mortgage or financial services sector is a plus but not essential! Perks & Benefits: • Permanent full-time role with extensive induction and ongoing training. • 33 days holiday (including bank holidays). • Generous maternity and paternity leave • Contributory workplace pension. • Generous staff referral bonus. • Death in service cover and free health screening. Ready to Apply? If you re motivated, disciplined, and eager to launch a rewarding career, we want to hear from you ! Apply now or call Elliott Pennell on (phone number removed) for a confidential chat. Immediate interviews and start dates available!

You're an experienced Mortgage Adviser who delivers outstanding service and gets results. You've built a strong foundation, but you're ready for more - more opportunity, more support, and more reward for the work you put in. If that sounds like you, this could be the step that takes your career to the next level. Mortgage Adviser - Join a Successful, Forward-Thinking Brokerage in Colchester. £30,000 - £35,000 Basic £70,000 - £90,000 OTE Quality Leads Hybrid After 6 Months We're working with a highly successful and modern mortgage brokerage in Colchester. After several years of impressive growth, they're now looking to bring in another skilled advisor to support continued expansion. They want a standout Mortgage Adviser or Broker with a proven track record who brings both professionalism and drive. If you're someone who genuinely cares about clients and wants to be part of something ambitious, this is a great opportunity to do meaningful work in a high-performing team. What You'll Need Full CeMAP (or equivalent) qualification Ideally 2+ years of experience in a broker role Strong customer service skills Self-motivation and a positive attitude What You'll Get Basic salary between £30,000 - £35,000 Realistic OTE of £70,000 - £90,000 (based on current team performance) Leads provided via estate agency partnerships Laptop and phone provided Uncapped commission structure Flexible and hybrid working after 6 months If you're ready to bring your experience to a supportive, ambitious team where your success is truly valued, we'd love to hear from you. Click Apply to submit your CV.

Self-Employed Mortgage & Protection Adviser - Remote Working OTE £60k+ High Commission Structure Nationwide Are you an ambitious and proactive Mortgage & Protection Adviser looking for the freedom of self-employment with the support of an established firm? We are seeking fully qualified CeMAP (or equivalent) Advisers to join our growing team of professionals across the UK. You will work remotely, providing whole-of-market mortgage and protection advice, with full flexibility to manage your own diary while benefiting from excellent earning potential. What's on Offer High commission splits with uncapped earning potential and realistic £60k+ OTE Remote working - work from home anywhere in the UK Full back-office and compliance support Qualified leads and marketing support available (or bring your own) Access to whole-of-market lenders and insurers Why Join Us Client-first culture - advice based on needs, not sales targets Full protection advice, including life, critical illness, income protection and home insurance A trusted brand that helps thousands of homeowners across the UK every year Strong values - integrity, professionalism, and pride in what we do What We're Looking For CeMAP (or equivalent) qualified Mortgage Adviser Minimum 12 months' experience in mortgage and protection advice Self-motivated, proactive and driven to grow your client base Excellent communication and customer service skills Ability to work independently while being part of a supportive network This is an excellent opportunity if you are ready to take control of your earnings, your diary and your future. Apply now to take the next step in your career as a Self-Employed Mortgage & Protection Adviser. Contact: If you are interested in this role, click apply or contact Samantha Sykes at Rayner Personnel. Please Note: Rayner Personnel - Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.

You are responsible for overseeing and delivering works programmes that contribute to and ultimately will fully decarbonise whg homes. You will procure and manage major works programmes with an annual cost of circa 30m. You will ensure a professional and commercial approach is taken and value for money is achieved. You will also ensure that the programme is highly customer focused to deliver energy efficient homes for our customers. Client Details whg are one of the Midlands' leading and most successful providers of high quality homes. Owning and managing around 22,000 properties, we provide affordable, good quality homes and community-based services, creating sustainable and resilient communities.We are a proud champion of our places, working with our partners to secure future prosperity through regeneration, place shaping, community investment and improving wellbeing. Achieved G1 (Governance) and V1 (Financial viability) ratings, as well as C1 in the new Consumer Standard, by the Regulator of Social Housing (RSH) - the highest available rating in each category. Recognised as one of the UK's Best Places to Work for the second year. Named one of UK's biggest housing builders in Inside Housing's annual Top 50 Biggest Builders 2025 list. We believe that a good quality, affordable home is the cornerstone of a successful life. Our focus on providing more quality homes and extending the impact of our services reflects our dedication to our customers, communities and the planet.We aim to create an outstanding workplace that attracts and retains top talent, fostering excellent performance with our diverse and skilled workforce.Our 2030 plan sets out an ambitious programme of change, working in partnership with our customers and colleagues, through six transformational projects that will shape our future. Description You will have direct management responsibility of a Project Manager who is supported by a team of Project Delivery Officers and Customer Liaison Advisers. Decarbonisation, retrofit and planned works refurbishment projects across Walsall. Contract Management: take responsibility for the overall management and delivery of investment programme projects. Support the project delivery teams to ensure compliance with contractual obligations, financial management and address any issues that arise. Cost control, financial reporting and commercial management. Procurement and tenders. Risk management and identification. Bids and funding. Compliance and safety. Stakeholder engagement with the wider WHG teams, local authorities, contractors, consultants and supply chain. Profile Relevant qualification or professional body membership in a relatable field such as Construction Project Management, Quantity Surveying, Building Surveying, Engineering, or Architecture. Experience in successfully delivering a large programme of work, overseeing multiple projects and contracts, within the housing/ construction sector. Knowledge of retrofit / decarbonisation / ideally experience managing such projects. Experience of bid writing / working with grant funding. Relevant experience of budget preparation and management, including estimating. Commutable distance to Walsall. Job Offer Annual salary of up to 77,456 Car allowance of 1,000 Local government pension scheme Flexible working 30 days annual leave + bank holidays Option to purchase additional 5 days leave Investment in learning and CPD Cycle to work scheme Boost benefits portal access

Package Description What you'll do As a Health and Safety (H&S) Adviser you will be supporting the Director of Health and Safety and Head of Health and Safety to deliver on the health and safety strategy for Notting Hill Genesis (NHG). Your role will help to develop and maintain high standards in health and safety for employees, customers and contractors and working and delivering on our better together strategy. As an integral member of the Health and Safety team, you will drive a customer centric ethos and continuous improvement culture within our H&S team, ensuring all our services deliver the best outcomes for our residents. How you'll do it Advise on H&S matters to various stakeholders. Responsible for promotion, communication and guidance across all safe working practises. Proactively promote a positive H&S culture across the organisation. Undertaking of H&S inspections amongst our stock and business areas. Development and reviewing of NHG health and safety policies and procedures. Undertake incident investigations and produce reports as required. Conducting DSE reviews and advising on recommendations and solutions. Reporting on RIDDOR incidents and Mandatory Occurrence Reports (MOR) to the HSE. Assist in maintenance of Health and Safety Management System Developing and maintaining relationships with external governing bodies. Development and delivering on H&S training when required. The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. The position requires an individual with strong written and verbal communication to establish themselves in this role. You will be familiar with current health and safety regulations and hold a NEBOSH General Certificate accreditation (NEBOSH Diploma or equivalent being desirable). In addition, you will need the following: Extensive experience of working within a H&S environment preferably within the housing industry. Experience of being a H&S adviser. Extensive working knowledge of H&S applicable statutory and regulatory requirements relating to this area. Have a membership with IOSH. Strong communication and interpersonal skills for diverse audience engagement; work collaboratively with internal and external stakeholders Proven ability to challenge, influence and persuade others whilst maintaining relationships and working in partnership. What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply). Generous pension scheme. Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply). Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan. Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan. Cycle to work scheme. Life Assurance x 4 annual salary. All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: (url removed)/ We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: (url removed)/diversity-is-our-strength/ Selection Process Step 1: If you are interested, please send your application now! Closing date is 26/01/25 Step 2: Successful candidates will be invited to an interview that will include a presentation. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via (url removed). For any queries or questions regarding the job, please feel free to get in touch at (url removed). NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.

My client, one of today's UK best known developers of new homes are currently seeking Architectural Technician's to join their offices in Leatherhead. The successful Technician will progress concept designs through to fully detailed technical drawing packages for residential sites. You will provide general assistants to the Technical Department and site based teams including liaison with external consultants & suppliers and checking information provided. The technician will be working from RIBA stage E onwards, there is no design or planning elements within this role. The role The Senior Technical Manager will lead, motivate and manage the in-house technical team and external consultants. Will ensure translation of planning schemes into a fully working commercial solution and maintain and develop the company's standards Responsibilites * To ensure that all projects are implemented effectively by the Technical Managers. * To appoint external consultants, following a tender process, and to ensure their compliance with formal appointment. * To ensure that St George is adequately protected in respect of the CDM regulations and that a suitable Principal Designer / Principal Designers Adviser (where appropriate) is appointed at the prerequisite time on each project. * To act as Nominated Person in respect of the Principal Designers role for the company where required * To appoint the Warranty Supplier for each project, following a tender process. * To manage all resources efficiently to ensure optimum progress throughout projects. * To keep the Technical Director/Production Director/Managing Director appraised of all current projects. * Motivate and develop the technical teams potential, both individually and collectively, plus dedicate suitable time to coaching the team to optimise results; * To coordinate with the Land / Planning / Commercial/ Construction / Sales Departments throughout the development process. * To assist the Sales Department in all Sales and Marketing related topics and ensure technically correct information is provided on all Marketing material. * To constantly monitor all production information against budgetary allowances and report any variances thereto. * To resolve all day-to-day problems as they arise by preparing solutions thereto and, where appropriate, liaising with the Technical Director/Managing Director for approval. * To write reports on future and existing legislation, building materials etc. * Advise Customer Services team on any defects that may arise, plus supply training on current projects * Resolve any defects on historical sites, and manage through to completion * Manage the Please Quote/Purchaser Change Orders * Issue information to be incorporated into the Friday file and Board meeting packs Qualifications * Minimum of ten years' experience within the industry * RIBA or equivalent design qualifications