17 jobs found

Guildmore Midlands and North are seeking an experienced Site Manager to oversee and manage construction projects from start to finish. This role involves coordinating with stakeholders, managing resources, and ensuring projects are delivered safely, on time, within budget, and to high quality standards. You will lead all disciplines within the project team, including design, commercial, and production, ensuring compliance with health & safety regulations and company procedures. The Site Manager will foster a motivated team culture, driving subcontractors to meet programme targets and quality expectations. Key Responsibilities Health & Safety Comply with company health & safety policies and procedures. Set high safety standards and enforce compliance on-site. Conduct weekly safety inspections, site inductions, and toolbox talks. Act as Temporary Works Coordinator/Supervisor. Promote a strong health and safety culture. Customer Relationships Understand client needs and establish clear project objectives. Build strong working relationships with clients, consultants, and supply chain. Report progress and manage expectations openly and honestly. Produce monthly client progress reports. Leadership & Team Management Inspire and motivate the project team to deliver exceptional service. Support staff development and ensure training needs are met. Set clear goals and promote teamwork to achieve company objectives. Programme Delivery Develop and monitor project programmes to meet client requirements. Produce weekly reports, track progress, and coordinate activities with subcontractors. Chair subcontractor progress meetings and resolve delays or disruptions. Design Management Oversee production and review of design information, ensuring buildability and compliance. Attend design meetings and manage technical queries. Identify value engineering opportunities. Quality Control Implement and maintain Guildmore s quality management system. Ensure quality inspections and tests are completed per plans. Manage QA records and address issues promptly. Maintain high standards throughout construction. Commercial Control & Risk Management Update project risk registers and collaborate with the QS to meet financial targets. Identify opportunities to improve profit and reduce costs. Review subcontractor payments and variation orders. Manage prelim expenditure and ensure correct procedures for site instructions. Supply Chain Management Create a positive working environment to attract and retain subcontractors. Ensure smooth transitions between trades and project phases. Personal Specification Knowledge & Experience SMSTS and First Aid qualifications required. Ideally 10 years of site management experience, preferably with high-rise and residential projects. Strong commercial and contractual awareness. Ideally, experience in social housing, decarbonisation, cladding remediation, and planned works. Skills & Attributes Demonstrated leadership and team management abilities. Excellent organisational and multitasking skills. Strong problem-solving and decision-making skills. Effective communication with clients and authorities. Collaborative team player with a proactive approach. Willingness to take ownership and responsibility. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the team.

Guildmore Midlands and North are seeking an experienced Site Manager to oversee and manage construction projects from start to finish. This role involves coordinating with stakeholders, managing resources, and ensuring projects are delivered safely, on time, within budget, and to high quality standards. You will lead all disciplines within the project team, including design, commercial, and production, ensuring compliance with health & safety regulations and company procedures. The Site Manager will foster a motivated team culture, driving subcontractors to meet programme targets and quality expectations. Key Responsibilities Health & Safety Comply with company health & safety policies and procedures. Set high safety standards and enforce compliance on-site. Conduct weekly safety inspections, site inductions, and toolbox talks. Act as Temporary Works Coordinator/Supervisor. Promote a strong health and safety culture. Customer Relationships Understand client needs and establish clear project objectives. Build strong working relationships with clients, consultants, and supply chain. Report progress and manage expectations openly and honestly. Produce monthly client progress reports. Leadership & Team Management Inspire and motivate the project team to deliver exceptional service. Support staff development and ensure training needs are met. Set clear goals and promote teamwork to achieve company objectives. Programme Delivery Develop and monitor project programmes to meet client requirements. Produce weekly reports, track progress, and coordinate activities with subcontractors. Chair subcontractor progress meetings and resolve delays or disruptions. Design Management Oversee production and review of design information, ensuring buildability and compliance. Attend design meetings and manage technical queries. Identify value engineering opportunities. Quality Control Implement and maintain Guildmore s quality management system. Ensure quality inspections and tests are completed per plans. Manage QA records and address issues promptly. Maintain high standards throughout construction. Commercial Control & Risk Management Update project risk registers and collaborate with the QS to meet financial targets. Identify opportunities to improve profit and reduce costs. Review subcontractor payments and variation orders. Manage prelim expenditure and ensure correct procedures for site instructions. Supply Chain Management Create a positive working environment to attract and retain subcontractors. Ensure smooth transitions between trades and project phases. Personal Specification Knowledge & Experience SMSTS and First Aid qualifications required. Ideally 10 years of site management experience, preferably with high-rise and residential projects. Strong commercial and contractual awareness. Ideally, experience in social housing, decarbonisation, cladding remediation, and planned works. Skills & Attributes Demonstrated leadership and team management abilities. Excellent organisational and multitasking skills. Strong problem-solving and decision-making skills. Effective communication with clients and authorities. Collaborative team player with a proactive approach.Willingness to take ownership and responsibility. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the team.

Guildmore Midlands and North are seeking an experienced Site Manager to oversee and manage construction projects from start to finish. This role involves coordinating with stakeholders, managing resources, and ensuring projects are delivered safely, on time, within budget, and to high quality standards. You will lead all disciplines within the project team, including design, commercial, and production, ensuring compliance with health & safety regulations and company procedures. The Site Manager will foster a motivated team culture, driving subcontractors to meet programme targets and quality expectations. Key Responsibilities Health & Safety Comply with company health & safety policies and procedures. Set high safety standards and enforce compliance on-site. Conduct weekly safety inspections, site inductions, and toolbox talks. Act as Temporary Works Coordinator/Supervisor. Promote a strong health and safety culture. Customer Relationships Understand client needs and establish clear project objectives. Build strong working relationships with clients, consultants, and supply chain. Report progress and manage expectations openly and honestly. Produce monthly client progress reports. Leadership & Team Management Inspire and motivate the project team to deliver exceptional service. Support staff development and ensure training needs are met. Set clear goals and promote teamwork to achieve company objectives. Programme Delivery Develop and monitor project programmes to meet client requirements. Produce weekly reports, track progress, and coordinate activities with subcontractors.Chair subcontractor progress meetings and resolve delays or disruptions. Design Management Oversee production and review of design information, ensuring buildability and compliance. Attend design meetings and manage technical queries. Identify value engineering opportunities. Quality Control Implement and maintain Guildmore s quality management system. Ensure quality inspections and tests are completed per plans. Manage QA records and address issues promptly. Maintain high standards throughout construction. Commercial Control & Risk Management Update project risk registers and collaborate with the QS to meet financial targets. Identify opportunities to improve profit and reduce costs. Review subcontractor payments and variation orders. Manage prelim expenditure and ensure correct procedures for site instructions. Supply Chain Management Create a positive working environment to attract and retain subcontractors. Ensure smooth transitions between trades and project phases. Personal Specification Knowledge & Experience SMSTS and First Aid qualifications required. Ideally 10 years of site management experience, preferably with high-rise and residential projects.Strong commercial and contractual awareness. Ideally, experience in social housing, decarbonisation, cladding remediation, and planned works. Skills & Attributes Demonstrated leadership and team management abilities. Excellent organisational and multitasking skills.Strong problem-solving and decision-making skills. Effective communication with clients and authorities.Collaborative team player with a proactive approach. Willingness to take ownership and responsibility. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the team.

Guildmore Midlands and North are seeking an experienced Site Manager to oversee and manage construction projects from start to finish. This role involves coordinating with stakeholders, managing resources, and ensuring projects are delivered safely, on time, within budget, and to high quality standards. You will lead all disciplines within the project team, including design, commercial, and production, ensuring compliance with health & safety regulations and company procedures. The Site Manager will foster a motivated team culture, driving subcontractors to meet programme targets and quality expectations. Key Responsibilities Health & Safety Comply with company health & safety policies and procedures. Set high safety standards and enforce compliance on-site. Conduct weekly safety inspections, site inductions, and toolbox talks. Act as Temporary Works Coordinator/Supervisor. Promote a strong health and safety culture. Customer Relationships Understand client needs and establish clear project objectives. Build strong working relationships with clients, consultants, and supply chain. Report progress and manage expectations openly and honestly. Produce monthly client progress reports. Leadership & Team Management Inspire and motivate the project team to deliver exceptional service. Support staff development and ensure training needs are met. Set clear goals and promote teamwork to achieve company objectives. Programme Delivery Develop and monitor project programmes to meet client requirements. Produce weekly reports, track progress, and coordinate activities with subcontractors. Chair subcontractor progress meetings and resolve delays or disruptions. Design Management Oversee production and review of design information, ensuring buildability and compliance. Attend design meetings and manage technical queries. Identify value engineering opportunities. Quality Control Implement and maintain Guildmore s quality management system. Ensure quality inspections and tests are completed per plans. Manage QA records and address issues promptly. Maintain high standards throughout construction. Commercial Control & Risk Management Update project risk registers and collaborate with the QS to meet financial targets. Identify opportunities to improve profit and reduce costs. Review subcontractor payments and variation orders. Manage prelim expenditure and ensure correct procedures for site instructions. Supply Chain Management Create a positive working environment to attract and retain subcontractors. Ensure smooth transitions between trades and project phases. Personal Specification Knowledge & Experience SMSTS and First Aid qualifications required. Ideally 10 years of site management experience, preferably with high-rise and residential projects. Strong commercial and contractual awareness. Ideally, experience in social housing, decarbonisation, cladding remediation, and planned works. Skills & Attributes Demonstrated leadership and team management abilities. Excellent organisational and multitasking skills. Strong problem-solving and decision-making skills. Effective communication with clients and authorities.Collaborative team player with a proactive approach. Willingness to take ownership and responsibility. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the team.

Job Title: Case Manager Location: Wirral Salary: £34,300 per year Job type: Full Time, 12 months Maternity Cover. 35 hours per week. About Alpha Living: Alpha is an award-winning specialist provider of housing for older people working across the north of England. We provide community based, sheltered housing, extra care housing and support services across 11 local authorities. We own and manage 960 apartments let on social rents or affordable rents, and have an ambitious strategy for growth over the next five years. As a leader in the field of older persons' housing, Alpha is known for our top-quartile customer satisfaction ratings, financial stability, and dedicated, high-performing team. We provide more than just homes; we create vibrant communities that support independence and quality of life for our residents. We are an advocate for older people, speaking out when policy or services just aren't good enough. We make a difference to our residents by creating exciting, affordable places to live where everyone can thrive, and become the best possible version of themselves. We understand our residents and are deeply committed to making a meaningful difference in the lives of those we serve, driven by our passion and values. As a values based organisation, our values are our guiding principles. This, coupled with the warmth and strong community spirit of our developments, makes Alpha Living a welcoming and vibrant place to live and work. About the Role: We are seeking an experienced and dedicated Case Manager to join our Housing Team on a 12-month maternity cover contract. This is an excellent opportunity for a confident, compassionate and capable professional to deliver a high quality, customer focused service across our housing portfolio. As a Case Manager, you will take responsibility for managing customer enquiries, safeguarding concerns and complaints, ensuring that all issues are resolved efficiently, sensitively, and in line with statutory and regulatory requirements. You will work to ensure that every customer interaction reflects Alpha Living's values, providing a seamless and person-centred service that meets the diverse needs of our residents. You will take ownership of cases from initial contact through to resolution, maintaining accurate records and delivering timely, clear communication at every stage. The role also involves acting as a safeguarding lead, ensuring that concerns are managed in accordance with policy and best practice, while liaising closely with Adult Social Care and external partners. The Case Manager will play a key role in ensuring that learning from complaints and safeguarding cases informs continuous service improvement, contributing to performance monitoring, data analysis and the delivery of excellent outcomes for residents. About You: The ideal candidate will be an organised and empathetic professional with proven experience working in a customer focused environment. You will be confident managing complex cases and able to build effective working relationships across departments and with external agencies. Ideally, you will have understanding of housing and safeguarding or experience of working in a similar environment. You will need to have excellent interpersonal and communication skills, and strong IT skills. Knowledge of using Housing Management Systems (Civica CX) is desirable. You will be comfortable working independently while contributing positively to team collaboration. A commitment to equality, diversity and inclusion, along with alignment to Alpha Living's values, is essential. This is a rewarding opportunity to join a values led organisation that puts people first. You will be part of a supportive team committed to continuous improvement and delivering exceptional outcomes for our residents. If you are an ambitious and driven individual looking for a new challenge, this is a unique opportunity to join Alpha Living at an exciting time. With ambitious growth plans and significant projects on the horizon, you will play a crucial role in shaping its success. Applications are welcomed from candidates of all backgrounds. Alpha Living celebrates the rich diversity of its residents and colleagues and is committed to an inclusive and empowering environment for all. Closing Date: Friday 14th November. We reserve the right to close this vacancy early if we receive sufficient applications. We encourage interested applicants to submit their applications as soon as possible to avoid disappointment. Candidates with experience or relevant job titles of; housing specialist, outreach coordinator, program coordinator, resident services coordinator, will all be considered.

Part-Time Repairs Coordinator Wisbech Salary - £28,000 per annum pro rate Hours - Part time and flexible Locatoion - Wisbech Our client, a well-established contractor specialising in social housing repairs and maintenance , is seeking a Part-Time Repairs Coordinator to join their friendly team based in Wisbech . This is an excellent opportunity for someone with strong organisational and communication skills who enjoys working in a fast-paced, customer-focused environment. Key Responsibilities: Scheduling and coordinating repairs and maintenance works for social housing properties Liaising with tenants, operatives, and subcontractors to ensure timely completion of jobs Managing repair requests and updating records accurately on the system Providing excellent customer service and supporting the repairs team with daily operations What We re Looking For: Previous experience in a repairs, maintenance, or housing coordination role (preferred) Confident communicator with good attention to detail Strong IT skills and ability to prioritise workload effectively A proactive team player who can adapt to changing demands Contact - (url removed) (phone number removed)

We're looking for a driven, enthusiastic and resilient Housing Coordinator to join our Gateway Service in Southwark. £25,169.00 per annum, working 35 hours per week. Want to feel like you're making a difference? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Healthcare Cashplan through our partner Healthshield All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Main duties include: Provide first point of contact on site for Local Authority staff, occupants, Look Ahead colleagues, contractors and visitors Carry out day to day management of the building including managing breaches of house rules, including alerting Local Authority when tenancy enforcement action is required The post-holder will: Be the main point of contact for Local Authority partner and contractors and carry out day to day management of the building and the facilities Manage all void processes - void inspections and void event monitoring Report maintenance issues and repairs This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: An understanding of the needs of customers who have experienced homelessness and who may also have support needs. Excellent time management skills to prioritise tasks in a logical and systematic way. Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner. What you'll bring: 2 years experience of working in housing or a related field. Experience of liaising with housing benefit departments ,council tax and other external agencies. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see full job decription on Our website

Housing Repairs Coordinator North London Temporary Position Monday - Friday 36 hour per week 18.24 Per Hour Social Housing Experence Required Daniel Owen are proud to be representing a well-known company based in the North London area who are looking for a highly skilled Housing Repairs Coordinator to join their team. Housing Repairs - Fantastic Company and Team to work with Liaising with Tenants via Inbound Call and WebChat, Raising Repairs and Booking Appointment Duties To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. Experience of working in a contact centre answering high volume of calls to ensure targets are met. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of Islington Council is projected. Excellent communication skills to liaise with other departments, agencies, contractors as appropriate. Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to Islington Council's performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act. To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required. To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate. To undertake training, supervision, seminars, meetings and other events designed to improve communication and assist with the effective development of the post holder and service area. To contribute towards the overall service objectives and targets of the Housing Repairs Services Team. To comply at all times with the Code of Conduct

Your new company We are recruiting a Domestic Abuse Coordinator to work for a North West housing association. Your new role This is a temporary role for a minimum of 3 months, but there could be scope for a permanent role. This role is to provide empathetic and person-centred support to customers who disclose domestic abuse. You will take overall ownership of domestic abuse cases, conduct risk assessment and make appropriate referrals, work with teams and specialist agencies to ensure that appropriate immediate and longer-term actions are taken to reduce risk to the customer. The post holder will retain oversight of all activities done to support the customer and ensure that they are completed within agreed timescales. They will provide ongoing telephone support to the customer and keep case notes updated. What you'll need to succeed To succeed in this role, it is essential you have experience of working with customers impacted by domestic abuse within a housing environment. You will have exceptional understanding of the Domestic Abuse Act 2021 and best practice in supporting customers impacted by domestic abuse. You will be empathetic and understanding and have the ability to build trust and develop an ongoing rapport with customers. The ability to challenge and escalate concerns with other professionals, including police, IDVAs and social care, and you must be resilient and able to manage highly emotive calls and situations. You will have the ability to work well under pressure, have excellent problem-solving skills and the ability to manage and prioritise your own workload. Excellent understanding of best practice in safeguarding adults and safeguarding children will be required, and you will need to undertake a basic DBS. What you'll get in return You will receive a competitive rate of pay along with holiday pay accrual. You will be joining a supportive team and there is scope for a permanent position. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Description Our local government clients are recruiting a Housing Coordinator - Homeless Prevention. To provide a quality service of housing options, advice, and homeless prevention casework. The single homeless service assists single customers who approach the service for housing assistance. They are required to complete a thorough homelessness assessment under relevant legislation and support the customer into a suitable housing pathway. Your Key Responsibilities will include: The successful candidate must be able to demonstrate the robust processing of homeless applications and provide accurate and high-quality advice to prevent all aspects of homelessness in accordance with current legislation, having due regard to the Code of Guidance. Experience working with people experiencing homelessness is required, as well as experience working with vulnerable individuals. Customers may include those with mental health issues, prison leavers, customers coming out of hospital, etc. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. High level of education or equivalent demonstrable experience. Advanced user Microsoft Office, Word, Excel, Outlook, social media: Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. To thrive in this role, you will need: Experience of carrying out robust enquiries and competently deciding homelessness applications in accordance with Part VII Housing Act 1996, as amended. Ability to effectively manage a caseload whilst ensuring effective planning, prioritisation, case recording and communication with customers. Knowledge of part 7 of the 1996 housing act and the homelessness act 2002. Considerable knowledge of housing and homelessness legislation, and in delivering housing access and homelessness services. Experience of front-line contact with the public and communicating complex information clearly and tactfully while ensuring high levels of customer service. Empathy and sensitivity to the needs of homeless customers. Ability to deal with complex, complicated or contentious enquiries or complaints. Experience of working as part of a team, and on own initiative with minimal supervision. Experience in negotiating effectively and working in partnership with other departments and external agencies to achieve corporate goals. Ability to effectively resolve problems. Ability to communicate clearly with people at different levels of statistical awareness and understanding. Good computer skills and the ability to use and navigate IT databases, input, retrieve, store and effectively manage information. Knowledge of the complex needs and problems that confront homeless people, esp. those with a history of substance abuse. Significant knowledge of welfare, homelessness and housing policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service. Significant knowledge of safeguarding best practice, including policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service. Essential Compliance Requirements 3 Years' References. Enhanced DBS on the update service A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.

Welfare and Digital Inclusion Partner A place to create moments that matter Location: Camberley, Hybrid Salary: £40,305 per annum including regional allowance and essential user car allowance Contact Type : Permanent Hours: 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Are you passionate about helping people overcome barriers and live fulfilling lives? Join us as a Welfare and Digital Inclusion Partner, where you ll play a vital role in supporting our customers across all tenures to sustain their homes and thrive. In this dynamic and rewarding role, you ll: • Connect with customers to understand their vulnerabilities and identify tailored support solutions. • Unlock access to grants, funds, and services that empower individuals to stay in tenancy, return to work, and lead more independent lives. • Champion financial and digital inclusion, helping people navigate challenges and build resilience. • Collaborate with internal teams and external agencies to strengthen our signposting offer and create meaningful partnerships. • Upskill colleagues in the Housing Services Team, equipping them to support customers facing exclusion in areas like health, employment, and finance. This is more than a job - it s a chance to be a catalyst for change, helping people access the tools and opportunities they need to live great lives. To view/download the Welfare and Digital Inclusion Partner job description please click here. Salary The spot salary for the Welfare and Digital Inclusion Partner post is £36,162 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. You'll also receive £2,893 per annum regional allowance and £1,250 per annum essential car user allowance. About you • Strong knowledge of welfare benefits, grants, and income maximisation tools. • Understanding of digital inclusion methods and the delivery of high-quality services through technology. • Experience delivering support and guidance to customers across multiple communication channels. • Proven ability to work across departments and collaborate with multiple stakeholders. • Experience working with statutory and third-sector organisations to deliver services to vulnerable populations. • Strong understanding of GDPR and customer data handling, as well as safeguarding practices. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You ll learn more about the role and team, and we ll get to know you your experience, goals, and what you bring. Planned date: 16th October via Teams. Stage 2: A Place to Show Your Strengths A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 23rd October at our Camberley office. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) an extra day to celebrate your birthday and the option to purchase more a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Welfare Officer, Digital Inclusion Officer / Specialist, Welfare and Digital Inclusion Partner, Housing Support Worker, Tenancy Support Officer, Customer Support Advisor (Housing / Social Services), Inclusion and Wellbeing Coordinator, CIH Level 3 / Housing qualification REF-(Apply online only)

In a Nutshell… We have a great opportunity for a Pre-Construction Design Coordinator to join our team within Vistry Partnerships West Midlands, at our office in Coleshill. As our Pre-Construction Design Coordinator you will support the generation of profitable tenders for authorisation and submission, in order to maximise the order pipeline and its conversion into market share, revenue and operating profit within the business unit. You will manage the process of designing the solution(s) for the project in order to meet or exceed customers' requirements. You will assist identify contractual, financial, technical and operational risks and to find opportunities for value engineering, in order to minimise risk and maximise gross profit on contracts. You will support the fulfilment of the pipeline of contracts safely, on time, and to the required quality while maximising gross profit and customers' satisfaction. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working arrangements possible for this role 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum Free private healthcare from your start date Company contributory pension scheme Life assurance - 3 x your annual salary Sharesave scheme Cycle to work scheme - up to £3000 Support with a professional membership Denplan, GymFlex and many more…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality You will hold or be working toward a construction / design related professional qualification - HNC/HND/Degree You will be a member of a Professional Body CIOB/RIBA/RICS You will hold a relevant CSCS card You will have experience of working within the Construction industry, specifically on Design and Build, new build and refurbishment projects, private spec housing, timber frame and social/affordable housing. Positive attitude towards teamwork More about this job… Recommend appointment of consultants Lead the design process with all consultants and in particular manage and scrutinize the Architectural layout to provide the business with the most efficient and financially viable appraisal. Lead the town planning process, taking a site from allocation / outline decision to full planning application. You will be responsible for liaising with the planning officer to ensure the local authorities validation list is satisfied and planning will go to committee in a timely manner. Generate and implement own ideas for engineering solutions, be able to critically appraise engineering solutions for better business outcomes. Ensure consultants prepare detailed design in accordance with Employers Requirements and Contractors Proposals. Manage and review the design development process ensuring value engineering and buildability are considered. Manage the sectional agreements to ensure any S38, S278 have achieved technical sign off by the relevant authority such that the project can start on site once planning is awarded. To ensure timely registration with warranty providers i.e. NHBC, Robust Details and Building Regulation Application. Manage the preparation, approval and distribution of the Health and Safety File/Operating and Maintenance Manuals. To ensure timely completion and issue of technical assessments, CfSH/BREEAM information, warranties, certificates and the like. Set up information/drawing registers and ensure information control is in accordance with all relevant Company BMS Procedures and that a full archive of design information is retained. Review design development to allow construction of works to follow safety working practices and be in accordance with current legislation, Group Policy and ProceduresFinally, let's tell you about us… Vistry Group came together at the start of 2020, bringing together the energy, talent and deep-rooted experience of Bovis Homes, Linden Homes and Vistry Partnerships. With a wide range of skills, experience and backgrounds - we have come together to live our values of Integrity, Caring and Quality. We are all about people, and it is our people, around 3000 of us, who have created a UK top-five housebuilder, with a five-star rating. We care about the wellbeing of our people and we value diversity and inclusion, seeking to create a supportive, dynamic environment where talented and dedicated people can develop their career. Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help

Internally this will be known as: Compliance and Cyclical Works Coordinator About the role Social Housing property health and safety compliance is critical to safeguarding the security and wellbeing of our tenants. We are committed to applying diligence, care and relentless proactivity in our approach to this service. Our tenants and our Regulatory Body expect nothing less. We are looking for an exceptional candidate to establish, maintain and analyse our compliance, cyclical works and facilities management reporting systems, ensuring that compliance procedures are being adhered to and breaches are reported. You will play an active role in monitoring the safe delivery of construction contracts with our main provider, Mears, and with sub-contractors. By ensuring the highest standards of data quality and evidence logging, you will play a key role in monitoring contract performance and have the insight and innovation to forecast problems and apply preventative measures. About you Your excellent negotiation and influencing skills along with a collaborative mindset will enable you to build positive relationships with our stakeholders whilst demonstrating an unflinching commitment to due diligence and system integrity. With a qualification in Data Management, IT systems, Business Administration or Construction, you will have experience from within a property compliance / health and safety role and have good knowledge of the principles underpinning effective data quality, information compliance and business intelligence systems. You will have skills in collating, analysing and evaluating compliance data/information/intelligence to identify areas of improvement along with an understanding of GDPR legislation and its application in a Housing context. Your options for future career progression in this field will be further bolstered via full funding and time to study to achieve the new industry-standard VRQ qualifications in gas and electrical safety management. If you are passionate about ensuring the safety of our customers within an organisation that is committed to providing successful and sustainable tenancies then we would welcome your application to this role.

West London/Middlesex, UK- Feltham- TW14 Complaints Coordinator - Social Housing (Temp to Perm) One of our leading social housing clients are looking for a Complaints Coordinator for their offices based in West London/Middlesex Office on a temp ongoing contract. The role will sit within the Customer Service Centre .The Centre will be responsible for providing excellent customer facing front line services through a variety of channels and technology. The Customer Service Centre will deliver a pro-active and positive customer experience and resolve a broad range of enquiries at first point of contact Principle Outputs and Responsibilities: 1. To be a customer service champion supporting relevant departments across with informal complaints resolution and root cause problem solving and nurturing a continuous improvement culture across the business. 2. Manage formal customer complaints and Members Enquiries for the Repairs and Maintenance Service using a case management approach to resolve the issue and stop it happening again whilst ensuring timescales and deadlines are adhered to 3. Access and resolve a wide range of enquiries in accordance with established processes, procedures and policies with the objective of providing a positive customer experience and resolution at first point of contact. 4. To utilise, promote and improve customer services through a range of channels and technology solutions (calls, emails, social media, live chat etc) to communicate with customers. 5. To work in a collaboratively and supportive way with internal colleagues, partners and other stakeholders to ensure the best possible experience is delivered to our customers 6. Proactively contribute to the reputation of our client that all customer contact channels and provide customer service in a professional friendly and empathetic way. Take ownership of matters 7. Where required support the Repairs and Service Enquiries Team with any customer contact demand that cannot be met. 8. Achieve all personal or business objectives, measures or targets, service level agreements or quality standards to maximise customer satisfaction 9. To use necessary business systems in an appropriate way to record information relating to enquiries, transactions and complaints in accordance with established processes, procedures and policies to ensure accuracy of information and efficiency when dealing with customers. 10. To provide support to the line manager or any other manager within the Customer Service Centre through any delegation of tasks. 11. To represent the organisation in a professional and appropriate manner always. 12. Undertake any other duties consistent with the basic objectives of the post and the objectives of the Customer Contact Centre. Knowledge, Skills and Experience : Demonstrate a good standard of numeracy and literacy. · Excellent customer care and communication skills both oral and written. · Possessing resilience. · Ability to learn and apply a wide range of skill sets to satisfy a broad range of customer needs using different channels.· IT literate with knowledge of Microsoft office applications and ability to learn and use appropriate in-house systems. · Self-motivated, assertive and confident. Experience working in a customer care environment where interpersonal communications using a variety of channels has been a key element. · Knowledge of the housing, property management, repairs and/or maintenance sector is desirable · Track record of problem solving. Experience in using customer contact management systems and customer relationship management software Social housing, property services or local authority experience/understanding is highly desireable for this role alongside experience in complaints. You will ideally be fully computer literate and be familiar with Microsoft packages inc.Word,Excel and Outlook. Excellent telephone etiquette is key for this role. This is a temporary ongoing role initially but may go permanent thereafter due to demand. Working hours are Monday-Friday 35 hours per week. Flexi Hours are available. Paying up to £(phone number removed) PA DOE . This is an immediate role and our client will be running interviews ASAP with a view to having someone in place by late August 2020

Compliance Coordinator Up £27,869 pa depending on skills Manchester Permanent Hours: 35 hours Our client provides homes and services to over 16,000 people across Greater Manchester and have big plans to build more over the next five years. Remaining compliant is key to this and they are looking for someone to help them do this. They need someone to provide operational support to the Compliance Team, who will take pride in delivering a brilliant service. Someone who will record and monitor their statutory obligations, ensuring that it meets or exceeds all its regulatory duties in the process. You’ll take the lead on interactions with relevant stakeholders, coordinate the delivery of the organisation’s responsibilities. But it’s not just about previous involvement of dealing with members of the public, they’re looking for someone who can manage a varied and broad workload in a client facing role. Ideally someone who has worked in a similar position, with experience within the building maintenance sector and/or social housing. Please note you will need to have a flexible approach to working hours. This Company is a great place to work! They work in an agile way, pay good salaries, offer a great range of benefits and support colleagues to learn and grow, because they want to attract and retain the very best people to help them serve their customers. So if you’re good with IT Systems (C365, QL & Other HM system) and have a great rapport with people - they’d love you to join their team! Closing Date: Friday 24th July #Compliancecoordinator #buildingmaintenancejobs #constructionjobs #Manchesterjobs #Housingjobs #Recruiting #hiring

My client, a well-established main contractor, has an immediate requirement for a site Manager for a large scale residential ‘lived in’ refurbishment project and ongoing works. The successful candidate must have proven experience of working in large site teams, to include: managing assistant Site Managers, direct labour operatives and Sub-contractors. In addition, experience of managing on large scale refurbishment works within social housing is essential. Experience of managing the following on large scale projects is essential: Scaffold, windows/doors, EWI & Render, painting, Enabling works, Structural concrete repair, brickwork repair. The successful candidate must be locally based and meet the below essential criteria. Overall Purpose of the role: • Ensure the delivery of multi million pound refurbishment projects on time and on budget, whilst to the clients’ satisfaction. • Build sound relationships with Residents, ensuring they are satisfied and kept informed. • Ensure the co-ordination of operatives, sub-contractors and suppliers in a planned, controlled manner whilst ensuring efficiency of the works and minimizing costs. • Management of project timescales and planning; communicating changes to all relevant parties • To prepare and keep an up-to-date project plan • To identify and gain approval for variation orders when deviating from the agreed project specification. • Monitoring of project budgets, including sub-contractor and material invoices, and the application of variation orders. • Responsibility for the application and monitoring of all Health and Safety practices associated to the project-including induction and site safety. • To attend regular update meeting with client, Senior Management and Project Coordinators, providing clear and concise documentation and progress plans. • Ensure projects are delivered on time, to budget and achieve high levels of customer service. • Ensure the timely delivery of management information and project reporting. • To build sound working relationships with clients and Sub-contractors for future works. Essential criteria: • Must have good IT skills with working knowledge if MS Office Suite Inc. Excel, and Microsoft Project • Able to maintain quality and push programme in a fast moving environment. • Must have CSCS, SMSTS, Firs aid qualifications at minimum • A clear communicator who is personable and able to maintain good relationships with residents, the client and all other parties. • Experience of working as a main contractor Site Manager or equivalent on large ‘lived in’ residential refurbishment projects • Working knowledge of the building and maintenance industry • Knowledge of Health and Safety practices • Excellent team working, communication and organizational skills • Confidence and ability to engage with the Senior Management Team. Unfortunately those candidates that do not meet the essential criteria below will not be considered. Due to the volume of applications, it is with regret that we cannot respond to each application individually. If you have not received a response within 14 days of your application, unfortunately you have not been successful on this occasion

My client, a well-established main contractor, has an immediate requirement for a site Manager for a large scale residential ‘lived in’ refurbishment project and ongoing works. The successful candidate must have proven experience of working in large site teams, to include: managing assistant Site Managers, direct labour operatives and Sub-contractors. In addition, experience of managing on large scale refurbishment works within social housing is essential. Experience of managing the following on large scale projects is essential: Scaffold, windows/doors, EWI & Render, painting, Enabling works, Structural concrete repair, brickwork repair. In addition to the above, candidates must have experience of using/managing works being carried out from cradles/mast Climbers. The successful candidate must be locally based and meet the below essential criteria. Overall Purpose of the role: • Ensure the delivery of multi million pound refurbishment projects on time and on budget, whilst to the clients’ satisfaction. • Build sound relationships with Residents, ensuring they are satisfied and kept informed. • Ensure the co-ordination of operatives, sub-contractors and suppliers in a planned, controlled manner whilst ensuring efficiency of the works and minimizing costs. • Management of project timescales and planning; communicating changes to all relevant parties • To prepare and keep an up-to-date project plan • To identify and gain approval for variation orders when deviating from the agreed project specification. • Monitoring of project budgets, including sub-contractor and material invoices, and the application of variation orders. • Responsibility for the application and monitoring of all Health and Safety practices associated to the project-including induction and site safety. • To attend regular update meeting with client, Senior Management and Project Coordinators, providing clear and concise documentation and progress plans. • Ensure projects are delivered on time, to budget and achieve high levels of customer service. • Ensure the timely delivery of management information and project reporting. • To build sound working relationships with clients and Sub-contractors for future works. Essential criteria: • Must have good IT skills with working knowledge if MS Office Suite Inc. Excel, and Microsoft Project • Able to maintain quality and push programme in a fast moving environment. • Must have CSCS, SMSTS, Firs aid qualifications at minimum • A clear communicator who is personable and able to maintain good relationships with residents, the client and all other parties. • Experience of working as a main contractor Site Manager or equivalent on large ‘lived in’ residential refurbishment projects • Working knowledge of the building and maintenance industry • Knowledge of Health and Safety practices • Excellent team working, communication and organizational skills • Confidence and ability to engage with the Senior Management Team. Unfortunately those candidates that do not meet the essential criteria below will not be considered. Due to the volume of applications, it is with regret that we cannot respond to each application individually. If you have not received a response within 14 days of your application, unfortunately you have not been successful on this occasion