Resident Services Manager Single-Family Build to Rent Tenancy Operations Monday-Friday 9-5:30pm 30000- 35000 plus Bonus About the Role This is a great opportunity to join a leading operator in the single-family Build to Rent (BTR) sector. As Resident Services Manager, you will be responsible for delivering high-quality tenancy services throughout the full resident lifecycle, ensuring compliance, clear communication, and a consistently positive resident experience. You will work closely with your line manager and team to manage day-to-day tenancy operations, resolve resident queries, and support the smooth running of mid-term and end-of-tenancy processes. Success in this role requires a genuine commitment to exceptional customer service, strong communication skills, a solid understanding of tenancy legislation, and excellent organisational ability. Key Responsibilities Resident Services Management Administer all aspects of the resident lifecycle including move-ins, renewals, and move-outs. Issue and manage legal notices in line with current legislation. Coordinate end-of-tenancy processes including inspections, deposit handling, and resident communications. Conduct and follow up on mid-term property inspections. Customer Service & Resident Support Provide responsive and empathetic support to residents throughout their tenancy. Handle resident queries and complaints professionally, escalating where necessary. Maintain clear and consistent communication with residents to ensure a smooth experience. Compliance & Documentation Ensure all tenancy documentation is accurate, up-to-date, and compliant with relevant legislation. Maintain records and systems in line with internal policies and regulatory requirements. Collaboration & Teamwork Work closely with Customer Service Coordinators to ensure joined-up service delivery. Support the Resident Services Team Manager in implementing service improvements and operational changes. Liaise with other departments including Maintenance and Lettings to ensure seamless resident journeys. Data & Reporting Maintain accurate tenancy data and contribute to reporting and analysis. Use data insights to identify trends and support service improvements. Please note this list is not exhaustive and responsibilities may evolve over time. Skills & Competencies Experience in residential tenancy management or property administration. Strong understanding of UK tenancy legislation and compliance requirements. Possession of or willingness to work towards an ARLA Qualification is desirable. Outstanding customer service skills and excellent verbal and written communication. Exceptional organisational and coordination skills. Detail-oriented with a proactive approach to problem-solving. Comfortable working in a data-led environment. Ability to work autonomously, confidently taking charge and making informed decisions. A collaborative team player who can inspire and motivate colleagues. Innovative problem-solving skills with a knack for identifying issues and crafting effective resolutions. A strict adherence to confidentiality regarding all forms of information and data. Ambition to grow within a rapidly scaling business.
18/04/2026
Full time
Resident Services Manager Single-Family Build to Rent Tenancy Operations Monday-Friday 9-5:30pm 30000- 35000 plus Bonus About the Role This is a great opportunity to join a leading operator in the single-family Build to Rent (BTR) sector. As Resident Services Manager, you will be responsible for delivering high-quality tenancy services throughout the full resident lifecycle, ensuring compliance, clear communication, and a consistently positive resident experience. You will work closely with your line manager and team to manage day-to-day tenancy operations, resolve resident queries, and support the smooth running of mid-term and end-of-tenancy processes. Success in this role requires a genuine commitment to exceptional customer service, strong communication skills, a solid understanding of tenancy legislation, and excellent organisational ability. Key Responsibilities Resident Services Management Administer all aspects of the resident lifecycle including move-ins, renewals, and move-outs. Issue and manage legal notices in line with current legislation. Coordinate end-of-tenancy processes including inspections, deposit handling, and resident communications. Conduct and follow up on mid-term property inspections. Customer Service & Resident Support Provide responsive and empathetic support to residents throughout their tenancy. Handle resident queries and complaints professionally, escalating where necessary. Maintain clear and consistent communication with residents to ensure a smooth experience. Compliance & Documentation Ensure all tenancy documentation is accurate, up-to-date, and compliant with relevant legislation. Maintain records and systems in line with internal policies and regulatory requirements. Collaboration & Teamwork Work closely with Customer Service Coordinators to ensure joined-up service delivery. Support the Resident Services Team Manager in implementing service improvements and operational changes. Liaise with other departments including Maintenance and Lettings to ensure seamless resident journeys. Data & Reporting Maintain accurate tenancy data and contribute to reporting and analysis. Use data insights to identify trends and support service improvements. Please note this list is not exhaustive and responsibilities may evolve over time. Skills & Competencies Experience in residential tenancy management or property administration. Strong understanding of UK tenancy legislation and compliance requirements. Possession of or willingness to work towards an ARLA Qualification is desirable. Outstanding customer service skills and excellent verbal and written communication. Exceptional organisational and coordination skills. Detail-oriented with a proactive approach to problem-solving. Comfortable working in a data-led environment. Ability to work autonomously, confidently taking charge and making informed decisions. A collaborative team player who can inspire and motivate colleagues. Innovative problem-solving skills with a knack for identifying issues and crafting effective resolutions. A strict adherence to confidentiality regarding all forms of information and data. Ambition to grow within a rapidly scaling business.
TA Compliance Officer (Level 6) Temporary Contract Job Details Client: Slough Borough Council Service Area: Regeneration, Housing and Environment - Temporary Accommodation Hours: 37 hours per week Working Pattern: Monday to Friday, 09:00 - 17:00 Start Date: 05 May 2026 End Date: 30 September 2026 Closing Date: 24 April 2026 at 12:00 Working Arrangement: Hybrid - 2 days per week in the office Location Office Base: Observatory House 25 Windsor Road Slough Berkshire SL1 2EJ Pay PAYE Rate: £19.60 per hour Job Overview Slough Borough Council is seeking an experienced TA Compliance Officer to support the Temporary Accommodation service. This role focuses on property compliance across approximately 1,500 TA units, ensuring statutory and regulatory documentation is collected, reviewed, recorded and monitored accurately. The postholder will also carry out inspections of existing and new temporary accommodation properties, investigate disrepair issues and support decision-making around property standards and suitability. You will work closely with the TA Commercial Manager on property acquisition activity and play a key role in identifying and escalating non-compliance, protecting residents and maintaining service standards. Important - Please Read Carefully This role requires direct experience in property compliance, Temporary Accommodation, housing standards or a similar housing property role. You must have experience reviewing statutory compliance documents, carrying out property inspections, identifying disrepair / non-compliance, and preparing reports or schedules of work. Applications from candidates without relevant property compliance experience are unlikely to be considered. Key Responsibilities Support delivery of the compliance programme across Temporary Accommodation properties Request and collect statutory and regulatory compliance documents including Gas Safety, EICRs, EPCs, FRAs, Legionella and HMO licensing records Review certificates for validity, accuracy and expiry dates Upload compliance documentation onto NEC and maintain accurate records Update and maintain the centralised compliance tracker Flag discrepancies, non-compliance or non-cooperation to the management team Undertake inspections of existing and new TA properties to assess standards, suitability and occupancy Investigate disrepair complaints, Member enquiries and Councillor enquiries, preparing reports and responses Prepare Schedules of Works for landlords or managing agents and follow works through to completion Record inspections and provide weekly statistics Complete suitability and audit forms with clients and upload these onto Jigsaw Update case notes on Jigsaw and NEC Carry out additional inspections following referrals from Housing Regulation, Income Recovery and other teams Essential Experience & Skills Strong experience in property compliance, ideally within Temporary Accommodation, housing or property management Good understanding of statutory compliance relating to residential property Experience dealing with non-compliant properties and escalating issues appropriately Experience carrying out property inspections and preparing written reports Experience investigating disrepair and identifying required remedial works Ability to manage and maintain accurate compliance records and trackers Strong organisational skills and attention to detail Ability to work independently and manage a varied workload across office and site-based activity Reporting To TA Commercial Manager Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto. RQ
18/04/2026
Seasonal
TA Compliance Officer (Level 6) Temporary Contract Job Details Client: Slough Borough Council Service Area: Regeneration, Housing and Environment - Temporary Accommodation Hours: 37 hours per week Working Pattern: Monday to Friday, 09:00 - 17:00 Start Date: 05 May 2026 End Date: 30 September 2026 Closing Date: 24 April 2026 at 12:00 Working Arrangement: Hybrid - 2 days per week in the office Location Office Base: Observatory House 25 Windsor Road Slough Berkshire SL1 2EJ Pay PAYE Rate: £19.60 per hour Job Overview Slough Borough Council is seeking an experienced TA Compliance Officer to support the Temporary Accommodation service. This role focuses on property compliance across approximately 1,500 TA units, ensuring statutory and regulatory documentation is collected, reviewed, recorded and monitored accurately. The postholder will also carry out inspections of existing and new temporary accommodation properties, investigate disrepair issues and support decision-making around property standards and suitability. You will work closely with the TA Commercial Manager on property acquisition activity and play a key role in identifying and escalating non-compliance, protecting residents and maintaining service standards. Important - Please Read Carefully This role requires direct experience in property compliance, Temporary Accommodation, housing standards or a similar housing property role. You must have experience reviewing statutory compliance documents, carrying out property inspections, identifying disrepair / non-compliance, and preparing reports or schedules of work. Applications from candidates without relevant property compliance experience are unlikely to be considered. Key Responsibilities Support delivery of the compliance programme across Temporary Accommodation properties Request and collect statutory and regulatory compliance documents including Gas Safety, EICRs, EPCs, FRAs, Legionella and HMO licensing records Review certificates for validity, accuracy and expiry dates Upload compliance documentation onto NEC and maintain accurate records Update and maintain the centralised compliance tracker Flag discrepancies, non-compliance or non-cooperation to the management team Undertake inspections of existing and new TA properties to assess standards, suitability and occupancy Investigate disrepair complaints, Member enquiries and Councillor enquiries, preparing reports and responses Prepare Schedules of Works for landlords or managing agents and follow works through to completion Record inspections and provide weekly statistics Complete suitability and audit forms with clients and upload these onto Jigsaw Update case notes on Jigsaw and NEC Carry out additional inspections following referrals from Housing Regulation, Income Recovery and other teams Essential Experience & Skills Strong experience in property compliance, ideally within Temporary Accommodation, housing or property management Good understanding of statutory compliance relating to residential property Experience dealing with non-compliant properties and escalating issues appropriately Experience carrying out property inspections and preparing written reports Experience investigating disrepair and identifying required remedial works Ability to manage and maintain accurate compliance records and trackers Strong organisational skills and attention to detail Ability to work independently and manage a varied workload across office and site-based activity Reporting To TA Commercial Manager Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto. RQ
MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor based in Kent. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress Organise consultation events and attend meetings as required Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems. Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
17/04/2026
Contract
MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor based in Kent. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress Organise consultation events and attend meetings as required Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems. Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
JR305: Field Operations Manager (Building Services) Locations: Surrey, Berkshire & West London Salary: £51,515.10 Per annum + Vehicle allowance Overview: First Military Recruitment is working in partnership with our reputable client who are seeking a Field Operations Manager to join their team.The successful candidate will manage, direct and plan all works carried out by allocated resources across contracts, ensuring service delivery, quality, cost control, compliance, and timely completion of works. The role is responsible for operational delivery, financial performance, contractual compliance, HR matters, and Health & Safety,. Duties and Responsibilities: Manage, plan, organise and coordinate works orders within agreed timescales and budgets Ensure variations and additional costs are recovered and proper accounts are submitted in line with approved budgets Direct in-house operatives, agency staff, and subcontractors to maximise productivity, quality, and customer satisfaction Ensure efficient use of labour, plant, equipment, materials and transport resources Monitor KPIs, complaints, service delivery performance and implement improvement actions Administer incentive schemes and resolve queries relating to payments and discrepancies Ensure compliance with operational procedures and identify opportunities for continuous improvement Take responsibility for Health & Safety across all service delivery activities, ensuring risks are appropriately managed Utilise digital systems (e.g. Oneserve, Safety Culture) to support operational monitoring and reporting Present operational performance reports including KPIs, H&S, resource levels, WIP, and financial performance at weekly/monthly meetings Monitor contract and account performance and implement corrective action where required Provide quotations and priced variations for client approval Support preparation and submission of interim and final accounts Maintain strong client relationships and attend client meetings as required Manage recruitment, onboarding, attendance, sickness, performance and productivity, taking appropriate action where required Ensure compliance with all Health & Safety requirements including risk assessments, method statements, CDM compliance and PPE usage Skills and Qualifications: City & Guilds / time-served tradesperson with minimum 5 years' site experience within property maintenance/construction OR CIOB Level 4 Diploma in Site Management CSCS Supervisor/Manager card SMSTS or equivalent H&S qualification Asbestos Awareness certificate IOSH Working Safely or equivalent Additional H&S qualifications (e.g. Working at Height, Manual Handling, First Aid) Full UK driving licence Locations: Surrey, Berkshire & West London Salary: £51,515.10 Per annum + Vehicle allowance
17/04/2026
Full time
JR305: Field Operations Manager (Building Services) Locations: Surrey, Berkshire & West London Salary: £51,515.10 Per annum + Vehicle allowance Overview: First Military Recruitment is working in partnership with our reputable client who are seeking a Field Operations Manager to join their team.The successful candidate will manage, direct and plan all works carried out by allocated resources across contracts, ensuring service delivery, quality, cost control, compliance, and timely completion of works. The role is responsible for operational delivery, financial performance, contractual compliance, HR matters, and Health & Safety,. Duties and Responsibilities: Manage, plan, organise and coordinate works orders within agreed timescales and budgets Ensure variations and additional costs are recovered and proper accounts are submitted in line with approved budgets Direct in-house operatives, agency staff, and subcontractors to maximise productivity, quality, and customer satisfaction Ensure efficient use of labour, plant, equipment, materials and transport resources Monitor KPIs, complaints, service delivery performance and implement improvement actions Administer incentive schemes and resolve queries relating to payments and discrepancies Ensure compliance with operational procedures and identify opportunities for continuous improvement Take responsibility for Health & Safety across all service delivery activities, ensuring risks are appropriately managed Utilise digital systems (e.g. Oneserve, Safety Culture) to support operational monitoring and reporting Present operational performance reports including KPIs, H&S, resource levels, WIP, and financial performance at weekly/monthly meetings Monitor contract and account performance and implement corrective action where required Provide quotations and priced variations for client approval Support preparation and submission of interim and final accounts Maintain strong client relationships and attend client meetings as required Manage recruitment, onboarding, attendance, sickness, performance and productivity, taking appropriate action where required Ensure compliance with all Health & Safety requirements including risk assessments, method statements, CDM compliance and PPE usage Skills and Qualifications: City & Guilds / time-served tradesperson with minimum 5 years' site experience within property maintenance/construction OR CIOB Level 4 Diploma in Site Management CSCS Supervisor/Manager card SMSTS or equivalent H&S qualification Asbestos Awareness certificate IOSH Working Safely or equivalent Additional H&S qualifications (e.g. Working at Height, Manual Handling, First Aid) Full UK driving licence Locations: Surrey, Berkshire & West London Salary: £51,515.10 Per annum + Vehicle allowance
Repairs Customer Service Manager Fixed Term Contract, 12 months+ 45,000 Heckmondwike, West Yorkshire / hybrid Hamilton Woods Associates are currently recruiting for a Repairs Customer Service Manager to lead and manage the repairs call team, on a fixed term contract for 12 months. Duties and Responsibilities of the Repairs Customer Service Manager: Lead and manage the Repairs inbound call team, along with scheduling and administrative functions. Oversee subcontractor activity, including issuing orders, monitoring progress and managing invoicing, with support from colleagues for escalations where required. Take ownership of supply chain processes, including materials management and availability. Manage the company's vehicle fleet, ensuring effective coordination and upkeep. Track, analyse and report on service performance, identifying areas for improvement. Undertake broader service management duties as needed, including complaints handling and maintaining policies and procedures. Essential Requirements of the Repairs Customer Service Manager: Previous eperience managing schedulers and customer service advisors Experience working within a repairs or housing background would be advantageous To be considered for this exciting role, please contact Bethan Hall - Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful
17/04/2026
Contract
Repairs Customer Service Manager Fixed Term Contract, 12 months+ 45,000 Heckmondwike, West Yorkshire / hybrid Hamilton Woods Associates are currently recruiting for a Repairs Customer Service Manager to lead and manage the repairs call team, on a fixed term contract for 12 months. Duties and Responsibilities of the Repairs Customer Service Manager: Lead and manage the Repairs inbound call team, along with scheduling and administrative functions. Oversee subcontractor activity, including issuing orders, monitoring progress and managing invoicing, with support from colleagues for escalations where required. Take ownership of supply chain processes, including materials management and availability. Manage the company's vehicle fleet, ensuring effective coordination and upkeep. Track, analyse and report on service performance, identifying areas for improvement. Undertake broader service management duties as needed, including complaints handling and maintaining policies and procedures. Essential Requirements of the Repairs Customer Service Manager: Previous eperience managing schedulers and customer service advisors Experience working within a repairs or housing background would be advantageous To be considered for this exciting role, please contact Bethan Hall - Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful
Scheme Manager Location: The Old Vicarage, Swindon Salary : £11,793.60 per annum Vacancy Type: Permanent, Part Time (18 hours per week) Closing date: 15 May, 2026 Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at The Old Vicarage, Swindon, a welcoming retirement living scheme just a short walk away from Swindon town centre. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing (ideally leaseholder management) or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
17/04/2026
Full time
Scheme Manager Location: The Old Vicarage, Swindon Salary : £11,793.60 per annum Vacancy Type: Permanent, Part Time (18 hours per week) Closing date: 15 May, 2026 Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at The Old Vicarage, Swindon, a welcoming retirement living scheme just a short walk away from Swindon town centre. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing (ideally leaseholder management) or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Are you eager to land a brand new permanent role? Our client, a busy housing association with locations across the South West of England are looking for an experienced Building Safety Manager to join their team and play a crucial role in their building & property operations. Position: Building Safety Manager Salary: £60,000 per annum Contract: Permanent Work Style: Hybrid Working Duties: Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Ensuring that Aster's responsibilities in relation to higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Job Requirements: Previous experience working within a housing association or a similar organisation. At least 2 years experience within an Building Safety Manager role or equivalent. Level 4 (or above) qualification in fire safety management or asset compliance (e.g. NEBOSH Fire, Advanced Fire Safety Diploma or equivalent). Extensive knowledge of statutory and regulatory building safety requirements, particularly for HRBs. Membership of, or certification by, an appropriate professional body (or equivalent specialist training). Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. How to Apply: If you are interested in applying, please press the button below, send your CV to or contact Tyrese on to discuss further.To explore other exciting opportunities or learn more about our recruitment process, please visit our website
17/04/2026
Full time
Are you eager to land a brand new permanent role? Our client, a busy housing association with locations across the South West of England are looking for an experienced Building Safety Manager to join their team and play a crucial role in their building & property operations. Position: Building Safety Manager Salary: £60,000 per annum Contract: Permanent Work Style: Hybrid Working Duties: Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Ensuring that Aster's responsibilities in relation to higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Job Requirements: Previous experience working within a housing association or a similar organisation. At least 2 years experience within an Building Safety Manager role or equivalent. Level 4 (or above) qualification in fire safety management or asset compliance (e.g. NEBOSH Fire, Advanced Fire Safety Diploma or equivalent). Extensive knowledge of statutory and regulatory building safety requirements, particularly for HRBs. Membership of, or certification by, an appropriate professional body (or equivalent specialist training). Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. How to Apply: If you are interested in applying, please press the button below, send your CV to or contact Tyrese on to discuss further.To explore other exciting opportunities or learn more about our recruitment process, please visit our website
Are you eager to land a brand new permanent role? Our client, a busy housing association with locations across the South West of England are looking for an experienced Building Safety Manager to join their team and play a crucial role in their building & property operations. Position: Building Safety Manager Salary: £60,000 per annum Contract: Permanent Work Style: Hybrid Working (Between London and South West of England) Duties: Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Ensuring that Aster's responsibilities in relation to higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Job Requirements: Previous experience working within a housing association or a similar organisation. At least 2 years experience within an Building Safety Manager role or equivalent. Level 4 (or above) qualification in fire safety management or asset compliance (e.g. NEBOSH Fire, Advanced Fire Safety Diploma or equivalent). Extensive knowledge of statutory and regulatory building safety requirements, particularly for HRBs. Membership of, or certification by, an appropriate professional body (or equivalent specialist training). Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. How to Apply: If you are interested in applying, please press the button below, send your CV to or contact Tyrese on to discuss further.To explore other exciting opportunities or learn more about our recruitment process, please visit our website
17/04/2026
Full time
Are you eager to land a brand new permanent role? Our client, a busy housing association with locations across the South West of England are looking for an experienced Building Safety Manager to join their team and play a crucial role in their building & property operations. Position: Building Safety Manager Salary: £60,000 per annum Contract: Permanent Work Style: Hybrid Working (Between London and South West of England) Duties: Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Ensuring that Aster's responsibilities in relation to higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Job Requirements: Previous experience working within a housing association or a similar organisation. At least 2 years experience within an Building Safety Manager role or equivalent. Level 4 (or above) qualification in fire safety management or asset compliance (e.g. NEBOSH Fire, Advanced Fire Safety Diploma or equivalent). Extensive knowledge of statutory and regulatory building safety requirements, particularly for HRBs. Membership of, or certification by, an appropriate professional body (or equivalent specialist training). Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. How to Apply: If you are interested in applying, please press the button below, send your CV to or contact Tyrese on to discuss further.To explore other exciting opportunities or learn more about our recruitment process, please visit our website
Contract : Full time, Permanent Hours: 45 hours per week - Monday to Friday Location: Stoke-on-Trent Salary: £50,000 - £55,000 plus car/allowance and bonus (OTE up to £80,000 per annum) Bodyshop Manager About The Vella Group The Vella Group is one of the UK's leading accident repair specialists, with over 30 years' experience supporting drivers and insurer partners. Operating across a growing network of modern bodyshops, The Vella Group is committed to technical excellence, outstanding customer service, and continuous investment in people, equipment, and innovation. Role Overview We are seeking a Bodyshop Manager to lead our site in Stoke-on-Trent . In this role, you will oversee all operational and technical activities, managing workflow, supporting technicians and support staff, ensuring compliance, and maintaining excellent relationships with customers, suppliers, and Work Providers. You will drive productivity, lead daily production meetings, and ensure the highest standards are achieved across the site, from estimate to vehicle return. Key Responsibilities Operational & Production Leadership Manage all repair, estimating, and production processes, ensuring efficiency, accuracy, and adherence to repair methodologies. Oversee daily workflow, producing schedules and leading production meetings to review performance and plan upcoming work. Achieve consistent labour utilisation, ensuring technicians' skills are fully deployed and productivity targets are met. Identify production constraints and escalate to the Operations Manager when needed. Support all site departments to maintain smooth and collaborative operations. Customer Experience & Work Provider Management Act as senior point of contact for customer complaints, resolving issues professionally and maintaining high satisfaction. Build and maintain strong relationships with Work Providers, understanding contracts and negotiating effectively. Keep customers informed throughout the repair journey, communicating updates, changes, and expectations clearly. Estimating, Administration & Compliance Ensure supplementary estimates are produced and submitted promptly with supporting images in line with contractual agreements. Maintain accurate notes and updates in internal management systems to track claim progression. Monitor workloads to meet internal and contractual SLA requirements. Ensure full compliance with BSI 10125, HSE, COSHH, EPA regulations, and internal audit requirements. Conduct final QC checks to maintain repair quality. People Leadership Lead, motivate, and support all onsite staff, fostering a high-performance culture. Oversee on-the-job training for new and existing team members. Conduct regular performance reviews and develop staff with clear expectations and growth plans. Promote a team culture centred on quality, safety, and accountability. Quality, Safety & Site Standards Stay up to date with repair methods, technology, and manufacturer guidelines. Maintain housekeeping standards and ensure equipment is properly maintained. Drive continuous improvements in processes, efficiency, and overall site performance. Additional Expectations Flexibility to undertake additional duties as required, including support at other sites. Attend training courses to stay current with industry standards and company policies. What You'll Get in Return We believe in taking care of our people. When you join The Vella Group, you'll enjoy: 33 days holiday including bank holidays Pension scheme & death in service insurance Enhanced maternity & paternity pay Access to Perkbox - discounts on retail, travel, and more MediCash - free healthcare support Internal and external training to develop your skills Childcare support - vouchers or workplace nursery benefit Free parking and provided uniform Working Hours Monday to Friday 45 hours per week Location This is an on-site role based in Stoke-on-Trent, Staffordshire Ready to bring your skills to a team that values quality, teamwork, and career development? Apply now and become part of our growing success story.REF-
17/04/2026
Full time
Contract : Full time, Permanent Hours: 45 hours per week - Monday to Friday Location: Stoke-on-Trent Salary: £50,000 - £55,000 plus car/allowance and bonus (OTE up to £80,000 per annum) Bodyshop Manager About The Vella Group The Vella Group is one of the UK's leading accident repair specialists, with over 30 years' experience supporting drivers and insurer partners. Operating across a growing network of modern bodyshops, The Vella Group is committed to technical excellence, outstanding customer service, and continuous investment in people, equipment, and innovation. Role Overview We are seeking a Bodyshop Manager to lead our site in Stoke-on-Trent . In this role, you will oversee all operational and technical activities, managing workflow, supporting technicians and support staff, ensuring compliance, and maintaining excellent relationships with customers, suppliers, and Work Providers. You will drive productivity, lead daily production meetings, and ensure the highest standards are achieved across the site, from estimate to vehicle return. Key Responsibilities Operational & Production Leadership Manage all repair, estimating, and production processes, ensuring efficiency, accuracy, and adherence to repair methodologies. Oversee daily workflow, producing schedules and leading production meetings to review performance and plan upcoming work. Achieve consistent labour utilisation, ensuring technicians' skills are fully deployed and productivity targets are met. Identify production constraints and escalate to the Operations Manager when needed. Support all site departments to maintain smooth and collaborative operations. Customer Experience & Work Provider Management Act as senior point of contact for customer complaints, resolving issues professionally and maintaining high satisfaction. Build and maintain strong relationships with Work Providers, understanding contracts and negotiating effectively. Keep customers informed throughout the repair journey, communicating updates, changes, and expectations clearly. Estimating, Administration & Compliance Ensure supplementary estimates are produced and submitted promptly with supporting images in line with contractual agreements. Maintain accurate notes and updates in internal management systems to track claim progression. Monitor workloads to meet internal and contractual SLA requirements. Ensure full compliance with BSI 10125, HSE, COSHH, EPA regulations, and internal audit requirements. Conduct final QC checks to maintain repair quality. People Leadership Lead, motivate, and support all onsite staff, fostering a high-performance culture. Oversee on-the-job training for new and existing team members. Conduct regular performance reviews and develop staff with clear expectations and growth plans. Promote a team culture centred on quality, safety, and accountability. Quality, Safety & Site Standards Stay up to date with repair methods, technology, and manufacturer guidelines. Maintain housekeeping standards and ensure equipment is properly maintained. Drive continuous improvements in processes, efficiency, and overall site performance. Additional Expectations Flexibility to undertake additional duties as required, including support at other sites. Attend training courses to stay current with industry standards and company policies. What You'll Get in Return We believe in taking care of our people. When you join The Vella Group, you'll enjoy: 33 days holiday including bank holidays Pension scheme & death in service insurance Enhanced maternity & paternity pay Access to Perkbox - discounts on retail, travel, and more MediCash - free healthcare support Internal and external training to develop your skills Childcare support - vouchers or workplace nursery benefit Free parking and provided uniform Working Hours Monday to Friday 45 hours per week Location This is an on-site role based in Stoke-on-Trent, Staffordshire Ready to bring your skills to a team that values quality, teamwork, and career development? Apply now and become part of our growing success story.REF-
We are seeking an experienced and proactive Supervisor to oversee the delivery of maintenance works across our social housing portfolio, including planned, reactive, and void property repairs. The successful candidate will be responsible for on-site supervision, ensuring operatives and subcontractors adhere to health and safety standards, follow job specifications, and deliver high-quality work in line with contractual KPIs. Key Responsibilities Operational Supervision Provide day-to-day supervision of operatives working on residential properties and voids. Ensure all works are carried out efficiently, productively, and in accordance with job instructions and health and safety regulations. Monitor progress and quality of work, ensuring timely completion and compliance with standards. Stakeholder Engagement Liaise with residents and clients to address queries, complaints, and service issues. Attend pre-inspections and provide detailed reports within agreed timeframes (48 hours for standard orders, 24 hours for complaints/emergencies). Subcontractor and Supplier Coordination Ensure subcontractor works are completed as per issued work sheets and meet contract KPIs. Monitor supplier performance and escalate issues as needed. Workforce Planning Organise and coordinate operatives, assisting with appointment scheduling in collaboration with the call centre. Deliver toolbox talks and ensure all operatives are briefed on method statements and risk assessments. Reporting and Meetings Complete all required documentation accurately and promptly. Attend regular meetings with line managers to review progress, performance, and operational issues. Requirements Proven experience in supervising maintenance works within the social housing sector (planned, reactive, and voids). Strong knowledge of repairs and maintenance operations and health and safety compliance. Previous supervisory experience on a maintenance site . Excellent communication and organisational skills. Ability to manage teams and subcontractors effectively. Full clean UK driving licence.
16/04/2026
Full time
We are seeking an experienced and proactive Supervisor to oversee the delivery of maintenance works across our social housing portfolio, including planned, reactive, and void property repairs. The successful candidate will be responsible for on-site supervision, ensuring operatives and subcontractors adhere to health and safety standards, follow job specifications, and deliver high-quality work in line with contractual KPIs. Key Responsibilities Operational Supervision Provide day-to-day supervision of operatives working on residential properties and voids. Ensure all works are carried out efficiently, productively, and in accordance with job instructions and health and safety regulations. Monitor progress and quality of work, ensuring timely completion and compliance with standards. Stakeholder Engagement Liaise with residents and clients to address queries, complaints, and service issues. Attend pre-inspections and provide detailed reports within agreed timeframes (48 hours for standard orders, 24 hours for complaints/emergencies). Subcontractor and Supplier Coordination Ensure subcontractor works are completed as per issued work sheets and meet contract KPIs. Monitor supplier performance and escalate issues as needed. Workforce Planning Organise and coordinate operatives, assisting with appointment scheduling in collaboration with the call centre. Deliver toolbox talks and ensure all operatives are briefed on method statements and risk assessments. Reporting and Meetings Complete all required documentation accurately and promptly. Attend regular meetings with line managers to review progress, performance, and operational issues. Requirements Proven experience in supervising maintenance works within the social housing sector (planned, reactive, and voids). Strong knowledge of repairs and maintenance operations and health and safety compliance. Previous supervisory experience on a maintenance site . Excellent communication and organisational skills. Ability to manage teams and subcontractors effectively. Full clean UK driving licence.
We are seeking an experienced and proactive Supervisor to oversee the delivery of maintenance works across our social housing portfolio, including planned, reactive, and void property repairs. The successful candidate will be responsible for on-site supervision, ensuring operatives and subcontractors adhere to health and safety standards, follow job specifications, and deliver high-quality work in line with contractual KPIs. Key Responsibilities Operational Supervision Provide day-to-day supervision of operatives working on residential properties and voids. Ensure all works are carried out efficiently, productively, and in accordance with job instructions and health and safety regulations. Monitor progress and quality of work, ensuring timely completion and compliance with standards. Stakeholder Engagement Liaise with residents and clients to address queries, complaints, and service issues. Attend pre-inspections and provide detailed reports within agreed timeframes (48 hours for standard orders, 24 hours for complaints/emergencies). Subcontractor and Supplier Coordination Ensure subcontractor works are completed as per issued work sheets and meet contract KPIs. Monitor supplier performance and escalate issues as needed. Workforce Planning Organise and coordinate operatives, assisting with appointment scheduling in collaboration with the call centre. Deliver toolbox talks and ensure all operatives are briefed on method statements and risk assessments. Reporting and Meetings Complete all required documentation accurately and promptly. Attend regular meetings with line managers to review progress, performance, and operational issues. Requirements Proven experience in supervising maintenance works within the social housing sector (planned, reactive, and voids). Strong knowledge of repairs and maintenance operations and health and safety compliance. Previous supervisory experience on a maintenance site . Excellent communication and organisational skills. Ability to manage teams and subcontractors effectively. Full clean UK driving licence.
16/04/2026
Full time
We are seeking an experienced and proactive Supervisor to oversee the delivery of maintenance works across our social housing portfolio, including planned, reactive, and void property repairs. The successful candidate will be responsible for on-site supervision, ensuring operatives and subcontractors adhere to health and safety standards, follow job specifications, and deliver high-quality work in line with contractual KPIs. Key Responsibilities Operational Supervision Provide day-to-day supervision of operatives working on residential properties and voids. Ensure all works are carried out efficiently, productively, and in accordance with job instructions and health and safety regulations. Monitor progress and quality of work, ensuring timely completion and compliance with standards. Stakeholder Engagement Liaise with residents and clients to address queries, complaints, and service issues. Attend pre-inspections and provide detailed reports within agreed timeframes (48 hours for standard orders, 24 hours for complaints/emergencies). Subcontractor and Supplier Coordination Ensure subcontractor works are completed as per issued work sheets and meet contract KPIs. Monitor supplier performance and escalate issues as needed. Workforce Planning Organise and coordinate operatives, assisting with appointment scheduling in collaboration with the call centre. Deliver toolbox talks and ensure all operatives are briefed on method statements and risk assessments. Reporting and Meetings Complete all required documentation accurately and promptly. Attend regular meetings with line managers to review progress, performance, and operational issues. Requirements Proven experience in supervising maintenance works within the social housing sector (planned, reactive, and voids). Strong knowledge of repairs and maintenance operations and health and safety compliance. Previous supervisory experience on a maintenance site . Excellent communication and organisational skills. Ability to manage teams and subcontractors effectively. Full clean UK driving licence.
Are you passionate about Building Safety within the Social Housing Sector? My client has an immediate opportunity for an experienced Building Safety Manager to join their team on a permanent basis. This position is primarily remote based with expectance to be in London twice per month and attendance to areas in the Southwest bi-monthly. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries in relation to the organisations higher risk buildings. Responsibilities: Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. Ensure that the organisations responsibilities in relation to their higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Support the duty holder in respect of fire and building safety to ensure they meet their current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the organisation to ensure that all activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Requirements: Educated to degree level or equivalent and\or suitable experience in a related technical role. Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. To apply, please attach a copy of your CV
16/04/2026
Full time
Are you passionate about Building Safety within the Social Housing Sector? My client has an immediate opportunity for an experienced Building Safety Manager to join their team on a permanent basis. This position is primarily remote based with expectance to be in London twice per month and attendance to areas in the Southwest bi-monthly. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries in relation to the organisations higher risk buildings. Responsibilities: Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. Ensure that the organisations responsibilities in relation to their higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Support the duty holder in respect of fire and building safety to ensure they meet their current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the organisation to ensure that all activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Requirements: Educated to degree level or equivalent and\or suitable experience in a related technical role. Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. To apply, please attach a copy of your CV
Are you passionate about Building Safety within the Social Housing Sector? My client has an immediate opportunity for an experienced Building Safety Manager to join their team on a permanent basis. This position is primarily remote based with expectance to be in London twice per month and attendance to areas in the Southwest bi-monthly. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries in relation to the organisations higher risk buildings. Responsibilities: Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. Ensure that the organisations responsibilities in relation to their higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Support the duty holder in respect of fire and building safety to ensure they meet their current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the organisation to ensure that all activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Requirements: Educated to degree level or equivalent and\or suitable experience in a related technical role. Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. To apply, please attach a copy of your CV
16/04/2026
Full time
Are you passionate about Building Safety within the Social Housing Sector? My client has an immediate opportunity for an experienced Building Safety Manager to join their team on a permanent basis. This position is primarily remote based with expectance to be in London twice per month and attendance to areas in the Southwest bi-monthly. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries in relation to the organisations higher risk buildings. Responsibilities: Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. Ensure that the organisations responsibilities in relation to their higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Support the duty holder in respect of fire and building safety to ensure they meet their current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the organisation to ensure that all activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Requirements: Educated to degree level or equivalent and\or suitable experience in a related technical role. Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. To apply, please attach a copy of your CV
Contracts Manager Complex Works - Legal Disrepair, Damp & Mould Projects £55,000-£63,500 plus Benefits Oxfordshire My client are currently looking for an experienced Contract Manager to join their growing business. They are looking for someone to head up a their complex works team. Within this position you will be responsible for managing a diverse portfolio of projects. Works that are being delivered will legal disrepair and damp and mould. Within this role, you will be responsible for ensuring P&L, budgets and deadlines are met. You would also be responsible for ensuring the level of service and quality is to the highest standard as well as cost control, creating CPP & programming of works and budgeting. Implement strong H&S across all projects. Your direct team will include site management, supervisors, RLO's and sub - contractors. You will report directly in to the Operations manager who will support you in making the contracts successful The Role; Manage the delivery of damp and mould, complex works and disrepair repairs in collaboration with the site and client teams. Manage significant operational budgets, including financial forecasting, monitoring spend, and ensuring value for money across major projects. Manage works and onsite activities ensuring compliance to all Health and Safety requirements including CDM 2015. Ensure adherence to health and safety obligations. Manage and coordinate property condition surveys and raise repairs following reports from residents and the wider client and site teams. Collaborate with client surveyors and the maintenance team to implement preventive measures and post works inspections in line with legislation. Robustly manage subcontractors and external suppliers, ensuring all work meets quality, cost, and time constraints Be accountable for the timely and safe completion of work allocated to team members in line with policies and performance standards. Work closely with wider teams including, but not limited to, sub-contractors, repair team, complaints team, legal team, and surveying teams to ensure adequate resource is in place to complete works as prescribed by legislation. Have good up to date knowledge of Housing Ombudsman guidelines, legislation, HHSRS, and complaint handling, with a particular focus on damp and mould and disrepair.Using housing and repairs management systems to coordinate and track repair activities, complaints, and surveys. Establish regular reporting mechanisms to monitor compliance and performance, providing feedback to stakeholders. The Candidate; The ideal candidate will have extensive building knowledge and experience managing damp & mould and legal disrepair contracts. You will need to have a good knowledge around Awaabs Law. Ideally you will have a SMSTS, Asbestos Awareness & a HNC in Construction or equivalent. Experience managing multiple site teams, strategically planning projects and an ability to problem solve in complex situations. A Strong knowledge around BSR and the building safety act as well as strong IT skills are essential and you must be proficient in all Microsoft Office applications such as Excel, Outlook and Word. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. This is a permanent position which will offer on going training and development as well as good progression opportunities for the successful candidate. If you are interested please apply directly or contact Danny Mangan for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
16/04/2026
Full time
Contracts Manager Complex Works - Legal Disrepair, Damp & Mould Projects £55,000-£63,500 plus Benefits Oxfordshire My client are currently looking for an experienced Contract Manager to join their growing business. They are looking for someone to head up a their complex works team. Within this position you will be responsible for managing a diverse portfolio of projects. Works that are being delivered will legal disrepair and damp and mould. Within this role, you will be responsible for ensuring P&L, budgets and deadlines are met. You would also be responsible for ensuring the level of service and quality is to the highest standard as well as cost control, creating CPP & programming of works and budgeting. Implement strong H&S across all projects. Your direct team will include site management, supervisors, RLO's and sub - contractors. You will report directly in to the Operations manager who will support you in making the contracts successful The Role; Manage the delivery of damp and mould, complex works and disrepair repairs in collaboration with the site and client teams. Manage significant operational budgets, including financial forecasting, monitoring spend, and ensuring value for money across major projects. Manage works and onsite activities ensuring compliance to all Health and Safety requirements including CDM 2015. Ensure adherence to health and safety obligations. Manage and coordinate property condition surveys and raise repairs following reports from residents and the wider client and site teams. Collaborate with client surveyors and the maintenance team to implement preventive measures and post works inspections in line with legislation. Robustly manage subcontractors and external suppliers, ensuring all work meets quality, cost, and time constraints Be accountable for the timely and safe completion of work allocated to team members in line with policies and performance standards. Work closely with wider teams including, but not limited to, sub-contractors, repair team, complaints team, legal team, and surveying teams to ensure adequate resource is in place to complete works as prescribed by legislation. Have good up to date knowledge of Housing Ombudsman guidelines, legislation, HHSRS, and complaint handling, with a particular focus on damp and mould and disrepair.Using housing and repairs management systems to coordinate and track repair activities, complaints, and surveys. Establish regular reporting mechanisms to monitor compliance and performance, providing feedback to stakeholders. The Candidate; The ideal candidate will have extensive building knowledge and experience managing damp & mould and legal disrepair contracts. You will need to have a good knowledge around Awaabs Law. Ideally you will have a SMSTS, Asbestos Awareness & a HNC in Construction or equivalent. Experience managing multiple site teams, strategically planning projects and an ability to problem solve in complex situations. A Strong knowledge around BSR and the building safety act as well as strong IT skills are essential and you must be proficient in all Microsoft Office applications such as Excel, Outlook and Word. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. This is a permanent position which will offer on going training and development as well as good progression opportunities for the successful candidate. If you are interested please apply directly or contact Danny Mangan for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
Job Purpose: To lead and manage the Development Management and Enforcement functions to provide a modern, customer focussed and business friendly Planning service. Directly Responsible To: Director of Planning and Building Control Responsibility: Develop and maintain effective relationships with physical development and regeneration partners across the City, regionally and nationally. Develop and maintain a clear understanding of the needs, concerns and expectations of local communities and ensure these are fairly represented in the Planning process. Implement relevant core Regeneration and Planning strategies and associated policies. Effectively manage the development management service including setting objectives and managing performance. Effectively manage, support and promote the development of Council policy and joint strategic plans. Provide strong performance management of the Planning Service by owning and developing service planning, robust financial and budget management and performance measurement ensuring that continuous improvement, value for money and best value are delivered. Assess staff performance and set appropriate target levels of service. Create a positive learning and working environment through delegation and mentoring. Initiate and develop strong working relationships, both internally and externally. Build and maintain effective networks in order to seek out new ideas and innovations to improve service delivery Deal with conflicting demands to establish corporate priorities. Assess staff performance and set appropriate target levels of service. Create a positive learning and working environment through delegation, mentoring and coaching of staff and through the identification of training and development needs. Attend committee meetings, other member bodies and such external working groups as required. Represent the Planning Service at local and regional events as required for learning and sharing opportunities. To oversee the delivery of major development projects of strategic importance to the City. This key role will work across traditional boundaries within the planning profession and involve the areas of development control, planning policy design and implementation. To oversee strategic/regionally important planning applications (and associated detailed applications) from submission through negotiation and determination, to implementation and delivery. To co-ordinate, manage and lead the statutory Development Management function across the Planning and Enforcement Teams. To monitor and manage the Development Management / Enforcement work programme including the management and reporting of collection and expenditure of Section 106 monetary contributions. To develop and implement systems and procedures to ensure that all services are carried out in a timely, accurate and efficient manner, leading to the achievement of the City Developments Portfolios Business Plan, Planning Service and Government performance targets. Responding to development enquiries from within and outside the Council, including the provision of advice to the Senior Managers in respect of the Councils land holdings. To take lead responsibility for the Development Management function at the Planning Committee and other appropriate meetings of the City Council including the preparation of information, editorial responsibility for reports and liaison with Committee Services. To ensure co-ordination and liaison with staff in the Building Control team. To ensure that Development Management makes a positive contribution to the strategic Local Plan including the preparation of land use allocations and development management policies based on sound evidence. To lead to ensure that the key processes for local development document production are undertaken, including statutory, regulatory and technical requirements; continuous community involvement in accordance with the Statement of Community Involvement and Sustainability and other appraisals and assessments; negotiation with outside agencies and dealing with elected members. To lead on implementing, monitoring and reviewing statutory development management policies/case law, planning strategies and proposals in relation to the Local Plan and other non-statutory guidance and to advise on further work as appropriate. To undertake or assist in undertaking city-wide and area based planning policy preparation and implementation. To champion social value and ensure it is an integral part of service provision and procurement ensuring wider social, economic and environmental benefits for the council, residents and communities. Being fully accountable for managing the councils resources well and complying with statutory requirements. This includes managing time, avoiding unnecessary waste, reuse and recycle resources to reduce personal impact. Embed the Local Plans vision and strategic priorities in planning decision making to help maximise development opportunities. To have a good understanding of contract management To liaise with other local authorities, Combined Authority and organisations over development plans and strategic planning policy issues ensuring that the City Council complies with the duty to cooperate. Representing the Council and Director of Planning & Building Control in committee meetings, other member bodies and such external working groups as required. Promote and implement business excellence throughout the service. Developing and helping to maintain information systems to support plan, strategy and policy development work. To monitor, review and ensure a balanced and cost-effective discharge of the Services functions by organising and continuously developing working practices. Contribute to the delivery of the Council Plan. Delivering and promoting excellent customer service, externally and internally. Contribute to sustainable development in all duties undertaken. Business continuity, emergency planning and risk management, ensuring health and safety and duty of care responsibilities are met. Participation in the tactical / out of hours rota. Commitment to managing people well and in line with the Councils People Plan. Completion of the relevant leadership development programme. Supervision and Management Responsibility: Ensuring activities are planned to include meaningful one to one conversations, quality annual appraisals and regular workforce planning and development. Manages performance and behavioural issues effectively. Completion of the relevant leadership development programme. Manage, motivate and develop staff within the service maximising their personal development and facilitating the achievements of the individuals targets and the Portfolio s business and service aims and objectives. Budget and Financial Responsibility: Management of their own functional cost centre budget. Being fully accountable for managing the councils resources well and complying with statutory requirements. This includes managing time, avoiding unnecessary waste, reuse and recycle resources to reduce personal impact. Management of their own functional cost centre budgets, this includes the trading account, non-trading account and dangerous structures. Monitor financial performance and deliver within budget. Monitor financial performance, deliver within budget and seek savings and efficiencies by exploring opportunities to draw funding where appropriate. Set, monitor, and remain within budget whilst challenging the team to deliver increased efficiencies. Explores different options for funding and income generation. Include details of the value of budget/financial responsibility and what this budget should be use for. Social Value Responsibility: Drive for social value through all activities, ensuring wider social, economic and environmental benefits for the council, residents and communities. Corporate Responsibility: Contribute to the delivery of the Council Plan. Delivering and promoting excellent customer service, externally and internally. Commitment to customer excellence by dealing with customer feedback, including complaints, and learning from feedback in the drive for continuous improvement. Making the council a great place to work, living the councils values, actively engaging in regular communications including team meetings, undertaking training as required and being responsible for managing own performance. Develop the City Councils commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken. To ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice and the City Councils safety plan. Competency Framework: The post holder will be required to demonstrate the ability to perform at the following competency level 4. The competency framework can be found here. Qualification, Training and Experience: A degree/diploma or equivalent experience in Town Planning. The resultant qualification must be RTPI recognized (A,I) Further training in management, urban design, heritage, local planning or other skills allied to Development Management (A,I) . click apply for full job details
16/04/2026
Contract
Job Purpose: To lead and manage the Development Management and Enforcement functions to provide a modern, customer focussed and business friendly Planning service. Directly Responsible To: Director of Planning and Building Control Responsibility: Develop and maintain effective relationships with physical development and regeneration partners across the City, regionally and nationally. Develop and maintain a clear understanding of the needs, concerns and expectations of local communities and ensure these are fairly represented in the Planning process. Implement relevant core Regeneration and Planning strategies and associated policies. Effectively manage the development management service including setting objectives and managing performance. Effectively manage, support and promote the development of Council policy and joint strategic plans. Provide strong performance management of the Planning Service by owning and developing service planning, robust financial and budget management and performance measurement ensuring that continuous improvement, value for money and best value are delivered. Assess staff performance and set appropriate target levels of service. Create a positive learning and working environment through delegation and mentoring. Initiate and develop strong working relationships, both internally and externally. Build and maintain effective networks in order to seek out new ideas and innovations to improve service delivery Deal with conflicting demands to establish corporate priorities. Assess staff performance and set appropriate target levels of service. Create a positive learning and working environment through delegation, mentoring and coaching of staff and through the identification of training and development needs. Attend committee meetings, other member bodies and such external working groups as required. Represent the Planning Service at local and regional events as required for learning and sharing opportunities. To oversee the delivery of major development projects of strategic importance to the City. This key role will work across traditional boundaries within the planning profession and involve the areas of development control, planning policy design and implementation. To oversee strategic/regionally important planning applications (and associated detailed applications) from submission through negotiation and determination, to implementation and delivery. To co-ordinate, manage and lead the statutory Development Management function across the Planning and Enforcement Teams. To monitor and manage the Development Management / Enforcement work programme including the management and reporting of collection and expenditure of Section 106 monetary contributions. To develop and implement systems and procedures to ensure that all services are carried out in a timely, accurate and efficient manner, leading to the achievement of the City Developments Portfolios Business Plan, Planning Service and Government performance targets. Responding to development enquiries from within and outside the Council, including the provision of advice to the Senior Managers in respect of the Councils land holdings. To take lead responsibility for the Development Management function at the Planning Committee and other appropriate meetings of the City Council including the preparation of information, editorial responsibility for reports and liaison with Committee Services. To ensure co-ordination and liaison with staff in the Building Control team. To ensure that Development Management makes a positive contribution to the strategic Local Plan including the preparation of land use allocations and development management policies based on sound evidence. To lead to ensure that the key processes for local development document production are undertaken, including statutory, regulatory and technical requirements; continuous community involvement in accordance with the Statement of Community Involvement and Sustainability and other appraisals and assessments; negotiation with outside agencies and dealing with elected members. To lead on implementing, monitoring and reviewing statutory development management policies/case law, planning strategies and proposals in relation to the Local Plan and other non-statutory guidance and to advise on further work as appropriate. To undertake or assist in undertaking city-wide and area based planning policy preparation and implementation. To champion social value and ensure it is an integral part of service provision and procurement ensuring wider social, economic and environmental benefits for the council, residents and communities. Being fully accountable for managing the councils resources well and complying with statutory requirements. This includes managing time, avoiding unnecessary waste, reuse and recycle resources to reduce personal impact. Embed the Local Plans vision and strategic priorities in planning decision making to help maximise development opportunities. To have a good understanding of contract management To liaise with other local authorities, Combined Authority and organisations over development plans and strategic planning policy issues ensuring that the City Council complies with the duty to cooperate. Representing the Council and Director of Planning & Building Control in committee meetings, other member bodies and such external working groups as required. Promote and implement business excellence throughout the service. Developing and helping to maintain information systems to support plan, strategy and policy development work. To monitor, review and ensure a balanced and cost-effective discharge of the Services functions by organising and continuously developing working practices. Contribute to the delivery of the Council Plan. Delivering and promoting excellent customer service, externally and internally. Contribute to sustainable development in all duties undertaken. Business continuity, emergency planning and risk management, ensuring health and safety and duty of care responsibilities are met. Participation in the tactical / out of hours rota. Commitment to managing people well and in line with the Councils People Plan. Completion of the relevant leadership development programme. Supervision and Management Responsibility: Ensuring activities are planned to include meaningful one to one conversations, quality annual appraisals and regular workforce planning and development. Manages performance and behavioural issues effectively. Completion of the relevant leadership development programme. Manage, motivate and develop staff within the service maximising their personal development and facilitating the achievements of the individuals targets and the Portfolio s business and service aims and objectives. Budget and Financial Responsibility: Management of their own functional cost centre budget. Being fully accountable for managing the councils resources well and complying with statutory requirements. This includes managing time, avoiding unnecessary waste, reuse and recycle resources to reduce personal impact. Management of their own functional cost centre budgets, this includes the trading account, non-trading account and dangerous structures. Monitor financial performance and deliver within budget. Monitor financial performance, deliver within budget and seek savings and efficiencies by exploring opportunities to draw funding where appropriate. Set, monitor, and remain within budget whilst challenging the team to deliver increased efficiencies. Explores different options for funding and income generation. Include details of the value of budget/financial responsibility and what this budget should be use for. Social Value Responsibility: Drive for social value through all activities, ensuring wider social, economic and environmental benefits for the council, residents and communities. Corporate Responsibility: Contribute to the delivery of the Council Plan. Delivering and promoting excellent customer service, externally and internally. Commitment to customer excellence by dealing with customer feedback, including complaints, and learning from feedback in the drive for continuous improvement. Making the council a great place to work, living the councils values, actively engaging in regular communications including team meetings, undertaking training as required and being responsible for managing own performance. Develop the City Councils commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken. To ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice and the City Councils safety plan. Competency Framework: The post holder will be required to demonstrate the ability to perform at the following competency level 4. The competency framework can be found here. Qualification, Training and Experience: A degree/diploma or equivalent experience in Town Planning. The resultant qualification must be RTPI recognized (A,I) Further training in management, urban design, heritage, local planning or other skills allied to Development Management (A,I) . click apply for full job details
Project Manager - Social Housing Refurbishment (Planned Works) Location: Grimsby - must live within daily commutable distance of Grimsby or Boston Type: Full-time, Permanent Salary/Package: Competitive + excellent benefits (4,000 car allowance, 25 days holiday plus BH & Birthday, Pension, Healthcare) The Role We're recruiting an experienced Project Manager to lead delivery across a busy Social Housing refurbishment and planned maintenance programme, operating across the Grimsby and Boston region. This role is ideal for a Project Manager with a proven track record in Housing Association / Local Authority refurbishment, comfortable managing multiple workstreams and ensuring high-quality delivery in both occupied and void properties. Important: Applicants must live within a daily commutable distance of Grimsby or Boston due to operational and site attendance requirements. The Project You'll be responsible for the successful delivery of refurbishment and construction programmes across a social housing contract, including external envelope and internal refurbishment works such as: External planned works: roofing, windows/doors, cladding, EWI/external wall insulation Internal refurbishments: kitchens & bathrooms, repairs & maintenance (R&M), component replacement Resident-focused delivery in occupied properties, with strong complaint prevention and customer care Key Responsibilities As Project Manager, you will: Plan, organise and review works schedules, ensuring labour, materials and supply chain are aligned to programme. Lead and manage contractors and direct trades, ensuring safe, efficient and high-quality delivery. Set and maintain site quality standards, ensuring works meet specification and client requirements. Manage delivery in occupied environments, proactively reducing the risk of resident complaints and disruption. Maintain strong communication with the client, internal teams, consultants and supply chain. Forecast and plan resource requirements in line with budget and programme demand. Ensure teams are appropriately resourced and competent for the work scope. Drive strong client relationships to support repeat business and follow-on works. Monitor and control performance against budget, programme, and KPIs. Identify risks early and implement mitigation / contingency plans. Essential Criteria To be considered, you must have: Proven Project Management experience delivering Social Housing / Housing Association refurbishment programmes Strong experience overseeing refurbishment and planned works, particularly external envelope works Demonstrable understanding of occupied property delivery and complaint prevention Excellent Health & Safety knowledge and standards Ability to interpret and manage programmes, drawings, schedules and specifications Strong operational governance skills with the ability to develop and follow operating procedures Confidence producing progress reporting for client meetings and internal reviews Commercial awareness and ability to work closely with commercial teams to hit deadlines and protect margin Role-appropriate CSCS First Aid at Work Full UK driving licence Must live within daily commutable distance of Grimsby or Boston Desirable Experience Managing multiple projects or multi-site programmes Social Housing internal refurb experience including K&B / R&M External planned works experience including EWI, roofing, windows, cladding What's On Offer (Benefits) Competitive salary (DOE) Motor Expenditure Allowance 4,000 Salary sacrifice car lease scheme 25 days annual leave + bank holidays + birthday off (34 days total) Sick pay 26 weeks full pay maternity leave 8 weeks full pay paternity leave Annual pay reviews Discounted gym memberships (national & local) Up to 3,000 colleague referral fee Extensive training via in-house Learning Management System Life insurance Private healthcare + dental care Cycle to work scheme Retail & mobile phone provider discounts Apply If you're a Project Manager with strong Social Housing refurbishment/planned works experience and you're within a daily commute of Grimsby or Boston, apply today.
16/04/2026
Full time
Project Manager - Social Housing Refurbishment (Planned Works) Location: Grimsby - must live within daily commutable distance of Grimsby or Boston Type: Full-time, Permanent Salary/Package: Competitive + excellent benefits (4,000 car allowance, 25 days holiday plus BH & Birthday, Pension, Healthcare) The Role We're recruiting an experienced Project Manager to lead delivery across a busy Social Housing refurbishment and planned maintenance programme, operating across the Grimsby and Boston region. This role is ideal for a Project Manager with a proven track record in Housing Association / Local Authority refurbishment, comfortable managing multiple workstreams and ensuring high-quality delivery in both occupied and void properties. Important: Applicants must live within a daily commutable distance of Grimsby or Boston due to operational and site attendance requirements. The Project You'll be responsible for the successful delivery of refurbishment and construction programmes across a social housing contract, including external envelope and internal refurbishment works such as: External planned works: roofing, windows/doors, cladding, EWI/external wall insulation Internal refurbishments: kitchens & bathrooms, repairs & maintenance (R&M), component replacement Resident-focused delivery in occupied properties, with strong complaint prevention and customer care Key Responsibilities As Project Manager, you will: Plan, organise and review works schedules, ensuring labour, materials and supply chain are aligned to programme. Lead and manage contractors and direct trades, ensuring safe, efficient and high-quality delivery. Set and maintain site quality standards, ensuring works meet specification and client requirements. Manage delivery in occupied environments, proactively reducing the risk of resident complaints and disruption. Maintain strong communication with the client, internal teams, consultants and supply chain. Forecast and plan resource requirements in line with budget and programme demand. Ensure teams are appropriately resourced and competent for the work scope. Drive strong client relationships to support repeat business and follow-on works. Monitor and control performance against budget, programme, and KPIs. Identify risks early and implement mitigation / contingency plans. Essential Criteria To be considered, you must have: Proven Project Management experience delivering Social Housing / Housing Association refurbishment programmes Strong experience overseeing refurbishment and planned works, particularly external envelope works Demonstrable understanding of occupied property delivery and complaint prevention Excellent Health & Safety knowledge and standards Ability to interpret and manage programmes, drawings, schedules and specifications Strong operational governance skills with the ability to develop and follow operating procedures Confidence producing progress reporting for client meetings and internal reviews Commercial awareness and ability to work closely with commercial teams to hit deadlines and protect margin Role-appropriate CSCS First Aid at Work Full UK driving licence Must live within daily commutable distance of Grimsby or Boston Desirable Experience Managing multiple projects or multi-site programmes Social Housing internal refurb experience including K&B / R&M External planned works experience including EWI, roofing, windows, cladding What's On Offer (Benefits) Competitive salary (DOE) Motor Expenditure Allowance 4,000 Salary sacrifice car lease scheme 25 days annual leave + bank holidays + birthday off (34 days total) Sick pay 26 weeks full pay maternity leave 8 weeks full pay paternity leave Annual pay reviews Discounted gym memberships (national & local) Up to 3,000 colleague referral fee Extensive training via in-house Learning Management System Life insurance Private healthcare + dental care Cycle to work scheme Retail & mobile phone provider discounts Apply If you're a Project Manager with strong Social Housing refurbishment/planned works experience and you're within a daily commute of Grimsby or Boston, apply today.
Resident Liaison Officer Brent £22.57 per hour Social Housing Planned Works & Refurbishment Are you a customer-focused professional with experience in the social housing sector We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Brent . This is a vital role acting as the primary link between our residents, the local authority, and our site delivery teams. If you excel at building relationships, managing expectations, and ensuring a high standard of resident satisfaction during major works programs, we want to hear from you. THE OFFER Pay Rate: £22.57 per hour Location: Brent (Covering various schemes across the Borough) Sector: Social Housing / Property Services Requirements: Full UK Driving Licence and access to a vehicle are essential. Contract: Ongoing Contract / Permanent opportunities. THE ROLE As the Resident Liaison Officer, you will be the face of the project. You will ensure that residents are fully informed and supported throughout the duration of planned maintenance and refurbishment works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to introduce the works and explain the process to residents. Communication: Distribute letters, notices, and newsletters to keep the community updated on project timelines. Choice Management: Assist residents in making selections for internal works (e.g., kitchen/bathroom colours and finishes) and ensure these are accurately recorded. Conflict Resolution: Act as the first point of contact for any resident queries or complaints, resolving issues swiftly and professionally on-site. Liaison: Coordinate between site managers, trade operatives, and residents to ensure access is gained and works proceed smoothly. Documentation: Maintain accurate resident files, visit logs, and satisfaction surveys to provide clear audit trails for the client. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within the Social Housing sector. Communication: Exceptional interpersonal skills with the ability to communicate with a diverse range of residents. Resilience: Ability to remain calm and professional in challenging situations or when dealing with difficult complaints. Mobility: Must hold a full UK Driving Licence and be comfortable travelling between different sites within the Brent area. IT Literacy: Proficient in using Microsoft Office and mobile devices for logging site data. Organisation: Strong time management skills to handle multiple residents and workstreams simultaneously. If you are a proactive RLO looking for a rewarding role in West London, please apply now with your updated CV.
16/04/2026
Full time
Resident Liaison Officer Brent £22.57 per hour Social Housing Planned Works & Refurbishment Are you a customer-focused professional with experience in the social housing sector We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Brent . This is a vital role acting as the primary link between our residents, the local authority, and our site delivery teams. If you excel at building relationships, managing expectations, and ensuring a high standard of resident satisfaction during major works programs, we want to hear from you. THE OFFER Pay Rate: £22.57 per hour Location: Brent (Covering various schemes across the Borough) Sector: Social Housing / Property Services Requirements: Full UK Driving Licence and access to a vehicle are essential. Contract: Ongoing Contract / Permanent opportunities. THE ROLE As the Resident Liaison Officer, you will be the face of the project. You will ensure that residents are fully informed and supported throughout the duration of planned maintenance and refurbishment works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to introduce the works and explain the process to residents. Communication: Distribute letters, notices, and newsletters to keep the community updated on project timelines. Choice Management: Assist residents in making selections for internal works (e.g., kitchen/bathroom colours and finishes) and ensure these are accurately recorded. Conflict Resolution: Act as the first point of contact for any resident queries or complaints, resolving issues swiftly and professionally on-site. Liaison: Coordinate between site managers, trade operatives, and residents to ensure access is gained and works proceed smoothly. Documentation: Maintain accurate resident files, visit logs, and satisfaction surveys to provide clear audit trails for the client. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within the Social Housing sector. Communication: Exceptional interpersonal skills with the ability to communicate with a diverse range of residents. Resilience: Ability to remain calm and professional in challenging situations or when dealing with difficult complaints. Mobility: Must hold a full UK Driving Licence and be comfortable travelling between different sites within the Brent area. IT Literacy: Proficient in using Microsoft Office and mobile devices for logging site data. Organisation: Strong time management skills to handle multiple residents and workstreams simultaneously. If you are a proactive RLO looking for a rewarding role in West London, please apply now with your updated CV.
We are working with Private Rental Developer who are in the process of setting up their Residential Service Hub in the North West London area. They have around 400 high quality properties under management with a strong long-term growth strategy and the funds to complete these. They are looking to add around 1000 properties annually, currently initially focusing on the Home Counties. They have a need for a Resident Services Lead to support tenants with their queries and resolve issues, supporting them from when they first move in. Working closely with property managers, operational teams and on-site staff, you will help ensure enquiries, maintenance requests and resident communications are handled consistently across the portfolio. You will also support the effective use of systems and contribute to maintaining strong service standards as the portfolio continues to grow, giving you the opportunity to grow with the business. You will: Resident Enquiries & Communication Act as a first point of contact for resident enquiries across phone, email and digital platforms. Provide clear and timely responses, making sure queries are followed through to resolution. Log and manage enquiries and service requests within property management or CRM systems. Complaints Management Manage resident complaints, ensuring they are recorded, investigated and resolved in line with company procedures. Maintain accurate records. Escalate more complex or sensitive issues where needed. Ensure complaint handling complies with data protection requirements and ICO guidance. Operational Coordination Coordinate resident service requests with property managers and contractors. Support the management of maintenance requests and operational service queries. Act as the link between residents and internal teams to make sure issues are picked up and resolved efficiently. Maintain accurate records of resident communications and service requests. Resident Experience Support the delivery of a consistent and positive resident experience across the portfolio. Assist with resident engagement initiatives and community activities where required Engage with Residents prior to their move in day to coordinate a seamless move in process and when they move out. Systems & Administration Use operational systems to track enquiries, complaints and service requests. Keep resident information and service records are accurate and up to date. Support service monitoring by maintaining accurate data and assisting with performance tracking where required. You will have: Relevant qualification or equivalent experience in customer service, housing, property management, hospitality or business administration. Experience handling resident or customer enquiries and complaints, including investigation and resolution. Experience using CRM systems, property management systems and Microsoft Office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
16/04/2026
Full time
We are working with Private Rental Developer who are in the process of setting up their Residential Service Hub in the North West London area. They have around 400 high quality properties under management with a strong long-term growth strategy and the funds to complete these. They are looking to add around 1000 properties annually, currently initially focusing on the Home Counties. They have a need for a Resident Services Lead to support tenants with their queries and resolve issues, supporting them from when they first move in. Working closely with property managers, operational teams and on-site staff, you will help ensure enquiries, maintenance requests and resident communications are handled consistently across the portfolio. You will also support the effective use of systems and contribute to maintaining strong service standards as the portfolio continues to grow, giving you the opportunity to grow with the business. You will: Resident Enquiries & Communication Act as a first point of contact for resident enquiries across phone, email and digital platforms. Provide clear and timely responses, making sure queries are followed through to resolution. Log and manage enquiries and service requests within property management or CRM systems. Complaints Management Manage resident complaints, ensuring they are recorded, investigated and resolved in line with company procedures. Maintain accurate records. Escalate more complex or sensitive issues where needed. Ensure complaint handling complies with data protection requirements and ICO guidance. Operational Coordination Coordinate resident service requests with property managers and contractors. Support the management of maintenance requests and operational service queries. Act as the link between residents and internal teams to make sure issues are picked up and resolved efficiently. Maintain accurate records of resident communications and service requests. Resident Experience Support the delivery of a consistent and positive resident experience across the portfolio. Assist with resident engagement initiatives and community activities where required Engage with Residents prior to their move in day to coordinate a seamless move in process and when they move out. Systems & Administration Use operational systems to track enquiries, complaints and service requests. Keep resident information and service records are accurate and up to date. Support service monitoring by maintaining accurate data and assisting with performance tracking where required. You will have: Relevant qualification or equivalent experience in customer service, housing, property management, hospitality or business administration. Experience handling resident or customer enquiries and complaints, including investigation and resolution. Experience using CRM systems, property management systems and Microsoft Office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
BDS are recruiting for a Housing Estate Administrator covering a scheme based in Wigan. Your role will be crucial in facilitating smooth estate operations through efficient administrative services, accurate data management, conducting regular estate inspections, and raising necessary repairs to maintain high standards across both sites. Duties include but are not limited too; Support the Estate Manager in managing any complaints made by residents, ensuring procedures are followed and residents are kept updated at all times. Support the Estate Manager in managing any incidents. To promptly report welfare concerns to the Estate Manager. Support the Estate Manager in planning and delivering a programme of resident events. This is a part time position 15 hours position (Monday, Wednesday, Friday) Temp ongoing initially 14.45 PAYE or 18.07 Umbrella Please note: this role requires a full Enhanced DBS Certificate dated in the previous 12 months or on the updates service. Apply now for immediate consideration!
16/04/2026
Full time
BDS are recruiting for a Housing Estate Administrator covering a scheme based in Wigan. Your role will be crucial in facilitating smooth estate operations through efficient administrative services, accurate data management, conducting regular estate inspections, and raising necessary repairs to maintain high standards across both sites. Duties include but are not limited too; Support the Estate Manager in managing any complaints made by residents, ensuring procedures are followed and residents are kept updated at all times. Support the Estate Manager in managing any incidents. To promptly report welfare concerns to the Estate Manager. Support the Estate Manager in planning and delivering a programme of resident events. This is a part time position 15 hours position (Monday, Wednesday, Friday) Temp ongoing initially 14.45 PAYE or 18.07 Umbrella Please note: this role requires a full Enhanced DBS Certificate dated in the previous 12 months or on the updates service. Apply now for immediate consideration!
Howells Solutions Limited
Kingston Upon Thames, London
Repairs Manager - Social Housing - Repairs and Maintenance Up to 50k plus package - Permanent Based in Kingston Upon Thames Our client is an innovative and award-winning Social Housing Repairs & Maintenance Contractor who are looking for a Repairs Manager to join their team based in Kingston Upon Thames. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day-to-day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety. Please apply online or call Mia on (phone number removed).
15/04/2026
Full time
Repairs Manager - Social Housing - Repairs and Maintenance Up to 50k plus package - Permanent Based in Kingston Upon Thames Our client is an innovative and award-winning Social Housing Repairs & Maintenance Contractor who are looking for a Repairs Manager to join their team based in Kingston Upon Thames. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day-to-day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety. Please apply online or call Mia on (phone number removed).
