3 jobs found

Steels Manager Our client is looking for an experienced, organised and safety-focused Steels Manager to oversee and lead steel operations. This is a key role responsible for managing teams across design, production and administration. The successful candidate will bring strong operational expertise, excellent people management skills and a hands-on approach to stock control, yard operations and continuous improvement. Main Responsibilities Oversee the day-to-day running of the steels yard. Ensure the safe and compliant operation of lifting equipment and mechanical plant, including cranes, forklifts and telehandlers. Maintain stock accuracy through regular stock checks, physical inventory support, effective stock location management and timely reporting of discrepancies. Coordinate the safe loading, securing and dispatch of steel products in line with transport regulations, load restraint requirements and company procedures. Maintain a clean, organised and safe yard environment. Handle customer queries, complaints, and escalations professionally Working closely with sales, branch and transport teams. Complete and review all relevant documentation and digital records accurately. Implement, monitor and enforce health & safety procedures Plan labour and resource requirements effectively Carry out any additional duties reasonably requested Essential Skills & Experience Previous experience within steel, metals distribution, construction, builders merchants or a similar materials-based environment Proven experience supervising or managing a team Strong understanding of safe manual handling, load securing and correct storage procedures for steel products. Experience operating or coordinating mechanical handling equipment safely. In-depth knowledge of EN 1090 Execution Class 2 Experience working with RWCs Excellent organisational skills with strong attention to detail and the ability to prioritise workload in a fast-paced, deadline-driven environment. Managing or supporting external audits. Strong communication and interpersonal skills Good literacy and numeracy skills Strong commitment to promoting and adhering to company health & safety standards. Practical, hands-on attitude with a willingness to support yard duties when required Salary: £60,000 - £70,000 DOE + Car Allowance / Company Car, Laptop and Mobile Phone Training and development opportunities Comprehensive induction and ongoing support

Call Centre Manager Location: Kingston upon Thames Company: Cardo Group Salary: Competitive, up to £45,000 (depending on experience) About Cardo Group Cardo Group is committed to delivering high-quality property maintenance and support services, with a strong focus on customer satisfaction and community engagement. We pride ourselves on putting residents first and creating positive, lasting relationships. The Role We are looking for a proactive and people-focused Call Centre Manager to lead a small team of 6 Call Handlers in our Kingston office. You will play a key role in ensuring excellent service delivery, effective complaint resolution, and meaningful resident engagement. Key Responsibilities Manage, motivate, and support a team of 6 Call Handlers to deliver outstanding customer service Oversee day-to-day call centre operations, ensuring performance targets and service levels are met Handle and resolve escalated complaints efficiently and professionally Drive improvements in resident engagement and satisfaction Monitor call quality, provide coaching, and implement continuous improvement strategies Produce performance reports and identify trends to inform service improvements Collaborate with internal teams to ensure a seamless customer experience About You Proven experience in a call centre or customer service management role Strong background in handling complaints and resolving complex customer issues Excellent leadership and team development skills Passion for delivering high-quality customer service and resident engagement Strong organisational and problem-solving abilities Comfortable working in a fast-paced environment What We Offer Competitive salary up to £45,000 Opportunity to lead a close-knit, supportive team A role where you can make a real impact on customer experience Career development within a growing organisation How to Apply If you re a driven leader with a passion for customer service and team development, we d love to hear from you.

Your new company We are currently recruiting for a Complaints handler for a North West Housing Association. Your new role You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing ombudsman service). You will deal with initial complaints over the phone, triaging and assisting with complaints and were needed to escalate to the relevant team. The role will also involve audit checking of complaints compliance.This is a full-time temporary role, and you will be required to work from the office based in Birchwood, Warrington. There could be an opportunity to work hybrid once initial training has been completed and if you are able to show a good understanding of the role from previous experience. What you'll need to succeed The successful candidate will be able to communicate effectively with customers, have excellent interpersonal skills and be willing to go the extra mile to ensure complaints are dealt with effectively. You will be caring and empathetic, and you will be accountable, flexible and able to work from the office. The team is very busy, and you must be able to organise and manage your workload proactively and recognise when it is appropriate to escalate. What you'll get in return You will receive a competitive hourly rate, and you will receive on-the-job training from supportive team leaders. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)