30 jobs found

Job Title: Tenant Liaison Officer Location: Guildford Overview We re looking for a confident and outgoing individual to join the Water team as a Tenant Engagement Officer. This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied viewings, property inspections, or similar customer facing roles. You ll be engaging directly with residents at their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book installations. If you enjoy being out on the road, talking to people, and making a difference in your community, this could be a great fit for you. Duties Appointment Booking Resident Engagement Internal Home Surveys CRM and Reporting Compliance and Safety Team Collaboration Requirements / Demonstrable Experience Minimum 2 years of customer-facing experience Ideally in roles such as tenant liaison, estate/letting agency, accompanied viewings, or similar field-based positions Full UK driving license A clean license is preferred, and the role involves regular travel within a defined area Access to a personal vehicle with business use insurance Essential for fieldwork (mileage allowance provided) Clear DBS check (Disclosure and Barring Service) Required due to the nature of working in residential homes Basic IT skills If you feel like you would be a good fit for this job please apply today

Tenant Liaison Officer Location : Wythenshawe (Covering North West Area) Salary : £27,000 with a car allowance of £3,000 pa. Contract : Full time, permanent. Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes ensuring high levels of customer satisfaction. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Ensuring that any problems/issues are dealt with promptly. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Completing resident profiling and working with the site management team to implement effective working practices. Agreeing access arrangements with the resident and book appointments to enable the work to their home. Ensuring relevant communication packs are set up for new contracts. Involvement in Social Value Returns, identifying, organising and participating in community based events. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding od retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

Job Title: Resident Liaison Officer Location: Harlow Salary: 31,000 per annum + 3k Car Allowance Sector: Social Housing must have clean valid UK driving licence, own vehicle and clean DBS. FRA AND EXTERNAL WORKS Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). PLEASE email CVs to:

Tenant Liaison Officer Location : Skelmersdale, WN8 9TW Salary : £27,000 with a car allowance of £3,000 pa. Contract : Full time, permanent. Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes ensuring high levels of customer satisfaction. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Ensuring that any problems/issues are dealt with promptly. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Completing resident profiling and working with the site management team to implement effective working practices. Agreeing access arrangements with the resident and book appointments to enable the work to their home. Ensuring relevant communication packs are set up for new contracts. Involvement in Social Value Returns, identifying, organising and participating in community based events. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

Development Project Manager (Post Contract) Salary £43,489 Location Manchester Permanent, Full Time Reporting to the Development Programme Manager, the Development Project Manager s key responsibilities, as an essential member of the team, is to project manage the delivery of projects to agreed time, cost and quality parameters. What you ll be doing To project manage the delivery of post-contract projects within the organisation s development programme to agreed time, cost and quality parameters; To deliver excellent customer service to all stakeholders including customers, internal colleagues and external partners; To manage the delivery of post-completion customer journey processes; Negotiate post-contract construction contract instructions to deliver best value for money for the association; Management of appointed contractors, consultants, solicitors, valuers, etc. in line with contracts, appointment letters and service briefs; Oversee the discharge of planning conditions; Prepare and maintain scheme appraisals and cashflow forecasts within the parameters of annual budgets, forecasts and targets, using the association s appraisal and cashflow management software Proval & Sequel; Liaison with consultants, solicitors, valuers, local authority, Homes England officers, contractors, developers, and all internal departments to ensure effective communication; Financial management of post-contract projects, including coding and payment of invoices and monitoring of cashflows to ensure they remain within approved budgets; Undertake contract management and administration, including attendance at site meetings, progress review visits, and pre-start meetings alongside the pre-contract project manager; Monitor and report on risks associated with schemes; Maintain and update records in line with the Development Procedure Guide, capturing lessons learnt; Completion of Project Journal and KPI workbook to monitor progress and review success of schemes; Prepare written reports for approval by Executive Directors and/or Board of Management; Administration of scheme developments, ensuring delivery to agreed timetables, budgets, the Development Procedure Guide and Homes England audit compliance checklist; Share information with internal departments at handover (e.g. Sequel property attributes, H&S files, address schedules, warranty information); Prepare/obtain and complete the input of all information required at Practical Completion stage for the Homes England IMS system; Preparation of files for audit and submission to lending authorities in accordance with Great Places and funders requirements; Manage schemes during the defects liability period, including following up reported defects and liaising with customers and contractors; Review customer satisfaction outcomes on projects to ensure the customer journey is understood and a positive moving-in experience delivered; Assist colleagues with information gathering, investigations, warranty claims and rectification works related to latent defects; Assist with reviewing and improving the post-contract elements of the Development Procedure Guide in line with lessons learnt; Assist in the preparation of bids for funding within agreed timetables; Represent Great Places at external meetings with agencies, funders, tenants, residents and others as appropriate, including some outside usual hours; Liaise with outside agencies for whom Great Places undertakes development work, providing the same high standard of administration as in-house projects; Work closely with colleagues in the pre-contract team to ensure the smooth and compliant handover of schemes into post-contract management. What you ll need Educated to degree level or equivalent or work experience demonstrating graduate level ability; Qualified to minimum GCSE grade C or equivalent in English and maths Relevant professional memberships are desirable. Previous experience in a property development role. Project management experience and track record of delivery on time, on budget and to high quality standards. Knowledge of the property development process, the built environment and principles of good design. Knowledge of construction contract management. Experience of working within a prescribed framework but ability to think creatively to resolve problems. Experience of using SDS Proval and Sequel (or other similar appraisal and cashflow management software). Excellent verbal and written communication skills. Self-sufficiency in terms of admin. IT literate with day to day software such as Microsoft Outlook, Excel, Word and PowerPoint. Excellent customer service skills. Familiarity with Homes England s requirements. Understanding of housing market dynamics. Other relevant experience in regeneration and/or community development What we need from you A passion for customer service You will be required to attend a number of face-to-face training sessions as well as virtual sessions and e-learning. This part of your role is vital and of equal importance as the day-to-day aspects Ability to develop Great Places profile with a variety of partners and generate new business. Proven relationship builder and influencer with stakeholders Ability to liaise with other departments to ensure delivery of wider corporate goals Ability to produce accurate and concise reports, including cashflow reports Ability to represent Great Places at a variety of levels Self-sufficiency in terms of administration, preparing letters and reports, accurate filing etc. Ability to produce development appraisals The ability to motivate, inspire and influence a large and diverse workforce by example and persuasion The ability to develop and project a positive image of Great Places through personal, written and oral skills An ability to recognise, develop and effectively promote new opportunities Commitment to providing excellent line management for others What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

Trainee Tenant Liaison Officer Location : Dronfield, S18 2GR Salary : £19,720.96 £25,079.34 (age dependent) + £3,000 Car Allowance Contract : Full time, permanet. Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re looking for a Trainee Tenant Liaison Officer to join our Operations team an exciting opportunity for someone passionate about customer service and community engagement who s ready to build a career in the construction and housing sector. This is a hands-on, people-focused role where you ll support residents before, during, and after improvement works to their homes, ensuring they feel informed, respected, and cared for throughout the process. As part of your development, you ll complete Level 2 and Level 3 Customer Service Practitioner qualifications, giving you both the skills and confidence to succeed as a Tenant Liaison Officer. In addition to this, as our Trainee Tenant Liaison Officer, you will be responsible for: Learn and develop key skills through structured training and mentorship. Support residents before, during, and after works to their homes, ensuring a positive experience throughout. Identify and assist vulnerable residents, making sure their individual needs are met. Maintain accurate and secure records in line with GDPR and company policies. Work with the site management team to agree access arrangements and schedule works. Help organise and deliver resident consultation and choice events. Carry out property condition surveys and photographic records prior to works. Build positive relationships with residents, site teams, subcontractors, and community stakeholders. Support the delivery of community and social value initiatives. In order to be successful in this role you must have: Minimum 1 year of customer service experience (any sector) GCSEs (or equivalent) and good literacy and numeracy skills Excellent communication and interpersonal skills Organised and proactive approach to managing tasks Understanding of basic health & safety and data protection principles Full UK driving licence It would be great if you had: Customer-facing experience within construction or housing Basic understanding of retrofit or property improvement works Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

Job Title: Resident Liaison Officer Salary: 36,000 t0 38,000 Contract: Full-time, Permanent Location: Waterloo, London Sector: Social Housing About the Role Are you passionate about making a real difference in communities? Our client is seeking a Resident Liaison Officer to join their team and play a vital role in shaping neighbourhoods across South London. This is a hybrid role based in Waterloo , supporting the delivery of planned improvement works while ensuring that residents are informed, supported, and engaged every step of the way. Key Responsibilities Lead resident engagement for planned maintenance and improvement works across housing estates Organise community events, resident consultations, and feedback surveys to gather input and improve services Act as the first point of contact for residents, providing support through decant and rehousing processes Promote social value and foster relationships with local authorities, contractors, and other key stakeholders Collaborate with internal teams to meet shared goals and drive neighbourhood improvements About You Previous experience in customer service or resident engagement roles Excellent communication skills and the ability to build strong partnerships A good understanding of social housing operations, particularly around decanting and rehousing Organised and adaptable, with the ability to manage competing priorities A full, clean driving licence and access to a vehicle Benefits 29 days annual leave 4%-6% pension contribution Hybrid working And much more Ready to make a difference in social housing? If you're committed to empowering residents and improving communities, we'd love to hear from you. Apply today to become part of a team making real change happen.

You are responsible for overseeing and delivering works programmes that contribute to and ultimately will fully decarbonise whg homes. You will procure and manage major works programmes with an annual cost of circa 30m. You will ensure a professional and commercial approach is taken and value for money is achieved. You will also ensure that the programme is highly customer focused to deliver energy efficient homes for our customers. Client Details whg are one of the Midlands' leading and most successful providers of high quality homes. Owning and managing around 22,000 properties, we provide affordable, good quality homes and community-based services, creating sustainable and resilient communities.We are a proud champion of our places, working with our partners to secure future prosperity through regeneration, place shaping, community investment and improving wellbeing. Achieved G1 (Governance) and V1 (Financial viability) ratings, as well as C1 in the new Consumer Standard, by the Regulator of Social Housing (RSH) - the highest available rating in each category. Recognised as one of the UK's Best Places to Work for the second year. Named one of UK's biggest housing builders in Inside Housing's annual Top 50 Biggest Builders 2025 list. We believe that a good quality, affordable home is the cornerstone of a successful life. Our focus on providing more quality homes and extending the impact of our services reflects our dedication to our customers, communities and the planet.We aim to create an outstanding workplace that attracts and retains top talent, fostering excellent performance with our diverse and skilled workforce.Our 2030 plan sets out an ambitious programme of change, working in partnership with our customers and colleagues, through six transformational projects that will shape our future. Description You will have direct management responsibility of a Project Manager who is supported by a team of Project Delivery Officers and Customer Liaison Advisers. Decarbonisation, retrofit and planned works refurbishment projects across Walsall. Contract Management: take responsibility for the overall management and delivery of investment programme projects. Support the project delivery teams to ensure compliance with contractual obligations, financial management and address any issues that arise. Cost control, financial reporting and commercial management. Procurement and tenders. Risk management and identification. Bids and funding. Compliance and safety. Stakeholder engagement with the wider WHG teams, local authorities, contractors, consultants and supply chain. Profile Relevant qualification or professional body membership in a relatable field such as Construction Project Management, Quantity Surveying, Building Surveying, Engineering, or Architecture. Experience in successfully delivering a large programme of work, overseeing multiple projects and contracts, within the housing/ construction sector. Knowledge of retrofit / decarbonisation / ideally experience managing such projects. Experience of bid writing / working with grant funding. Relevant experience of budget preparation and management, including estimating. Commutable distance to Walsall. Job Offer Annual salary of up to 77,456 Car allowance of 1,000 Local government pension scheme Flexible working 30 days annual leave + bank holidays Option to purchase additional 5 days leave Investment in learning and CPD Cycle to work scheme Boost benefits portal access

Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.

To drive a professional programme and project management culture that delivers value for money and has customer focus to our planned maintenance and major works. To individually and as a team leader deliver projects that contribute to our great homes and neighbourhood standard. Taking responsibility for all professional services and works contracts required to deliver each project through RIBA stages 2 to 7. Client Details whg are one of the Midlands' leading and most successful providers of high quality homes. Owning and managing around 22,000 properties, we provide affordable, good quality homes and community-based services, creating sustainable and resilient communities. We are a proud champion of our places, working with our partners to secure future prosperity through regeneration, place shaping, community investment and improving wellbeing. Achieved G1 (Governance) and V1 (Financial viability) ratings, as well as C1 in the new Consumer Standard, by the Regulator of Social Housing (RSH) - the highest available rating in each category. Recognised as one of the UK's Best Places to Work for the second year. Named one of UK's biggest housing builders in Inside Housing's annual Top 50 Biggest Builders 2025 list. We believe that a good quality, affordable home is the cornerstone of a successful life. Our focus on providing more quality homes and extending the impact of our services reflects our dedication to our customers, communities and the planet. We aim to create an outstanding workplace that attracts and retains top talent, fostering excellent performance with our diverse and skilled workforce. Our 2030 plan sets out an ambitious programme of change, working in partnership with our customers and colleagues, through six transformational projects that will shape our future. Description Management responsibility for Quantity Surveyors, Building Surveyors, Project Delivery Officers and Customer Liaison Agents. Provide professional services to ensure the successful delivery of projects including design, estimating, valuation, variation, cost control, quality control, statutory approval, timescales, project management, planning/control of the works. Oversee the procurement, appointment, briefing and management of contractors, consultants and supply chain partnerships. This may include in-house or external parties as appropriate within resourcing plans. Co-ordinate all CDM requirements, ensuring compliance. Take the lead on relationship management with partnering contractors and consultants, developing a proactive and positive ethos. Take the lead on project risk and opportunity management and all aspects of certification and compliance. Complete the project information plan for all projects to include performance KPI's during and post completion. Promote the Health and Safety, Environmental, Quality, Standards and Compliance agendas within the Programme Management Team. Act at all times in the interests of whg and its customers. Full job description available upon request. Profile Recent experience of successfully delivering Decarbonisation works inc. EWI and other associated measures, detailed knowledge of asbestos removal, refurbishment and housing projects within the Social Housing sector including H&S, Building Safety Act, Procurement Act and Decent Homes. Relevant construction qualification in a related area such as Construction Project Management, Quantity Surveying, Building Surveying, Engineering or Architecture, or qualified by recent and relevant significant experience in the construction industry. Experience of Contract Management - contractual matters JCT 2016 D&D oversee and manage the contract including the ability to challenge when appropriate. A commercial astute outlook regarding value for money and financial control and procurement. Commutable distance of Walsall. Job Offer Annual salary of up to 59,731 Car allowance of 1,000 Local government pension scheme Flexible working 30 days annual leave + bank holidays Option to purchase additional 5 days leave Investment in learning and CPD Cycle to work scheme Boost benefits portal access

Prosper Recruitment is working in partnership with a Tier 1 Contractor who are North East Lincolnshire Council’s long-term Regeneration Partner delivering a number of services on their behalf, including the planning service. This role is to support the planning service, to ensure that it delivers a first-class service to its customers and fully contributes to delivering sustainable development and growth in North East Lincolnshire. The post holder will be part of the Spatial Planning team, which deals with the preparation of development plans, supporting evidence base documents, and associated planning policy documents. The team is preparing a review of the Local Plan on behalf of North East Lincolnshire Council. Responsibilities: Prepare and contribute to work on statutory and non-statutory planning policy documents, including: The formulation of planning policies and their justification through robust evidence Preparing for and undertaking consultation and engagement activities, including attendance at public meetings Liaison with council officers regarding delivering the council’s new Local Plan Preparation of evidence for, and attendance at, public examinations, inquiries and appeals as required Work closely with other teams to support regeneration and economic growth projects Liaise with private sector developers regarding development and investment opportunities Manage their workload to deadlines, and contribute as a team member to support others to meet theirs Prepare responses to consultations including those issued by Government and local authorities Work across a broad range of environmental and socio-economic disciplines Collect, analyse and interpret evidence including statistical data Work closely with other officers to prepare evidence documents including Authority Monitoring Reports and statements of housing land supply Undertake such other duties which reasonably be expected at this level. Being responsible for preparing and contributing to work on statutory and non-statutory planning policy documents Fully supporting the wider partnership aims, ambitions and goals Assisting in the development of any schemes, projects or strategy directly associated with regeneration and economic growth The Principal Planning Officer will be responsible for contributing to the preparation and delivery of statutory planning policies which requires creativity, knowledge, skill and an awareness of cross-cutting service delivery issues. The post holder will be able to work across a variety of technical and specialist areas. The work includes responding to, and resolving, sensitive problems and issues. The planning delivery function is often one of compromise. The post holder will contribute towards ensuring that the needs of North East Lincolnshire’s communities are met, by contributing to judgements to be made about balancing the aspirations of developers with the needs of the public and environmental sustainability. These judgements can have a profound long-term impact in terms of investment decisions, legal implications and environmental consequences. The post holder will assist developers in examining and responding to a wide range of planning, investment and economic regeneration issues, and engender confidence in the delivery of long term aspirations by key agencies, investors and the community. The post holder must be an effective team player and be able to develop key relationships with stakeholders. The post holder must adopt a collaborative approach, but have the ability to challenge and influence effectively. The post holder must be able to present, provide and deliver imaginative changes over long term time horizons, within the context of existing and future aspirations and constraints. The post holder will be required to interpret and adapt to changing procedures and requirements, using creative and innovative skills to meet procedural requirements in a manner that meets critical deadlines and supports the business priorities. Qualifications or Required Experience: The post holder will: Hold a degree or diploma in town and country planning and be working towards, or willing to work towards, chartered membership of the Royal Town Planning Institute (RTPI) Have proven written and verbal communication skills Be numerate and have proven analytical skills Have a sound knowledge of research techniques Have a knowledge of data analysis techniques which can be applied across a broad and complex range of environmental and socio-economic disciplines Have extensive ICT skills including experience in spreadsheet and database creation and maintenance, and experience in using Geographical Information Systems (GIS) software to present and analyse data. Have experience of the preparation of evidence for and appearing as a witness at development plan examinations Extensive knowledge of town and country planning legislation, the development process, and statistical methodology Ability to plan, prioritise and organise work to meet deadlines

Prosper Recruitment is working in partnership with a Tier 1 Contractor who are North East Lincolnshire Council’s long-term Regeneration Partner delivering a number of services on their behalf, including the planning service. This role is to support the planning service, to ensure that it delivers a first-class service to its customers and fully contributes to delivering sustainable development and growth in North East Lincolnshire. The post holder will be part of the Spatial Planning team, which deals with the preparation of development plans, supporting evidence base documents, and associated planning policy documents. The team is preparing a review of the Local Plan on behalf of North East Lincolnshire Council. Responsibilities: Prepare and contribute to work on statutory and non-statutory planning policy documents, including: The formulation of planning policies and their justification through robust evidence Preparing for and undertaking consultation and engagement activities, including attendance at public meetings Liaison with council officers regarding delivering the council’s new Local Plan Preparation of evidence for, and attendance at, public examinations, inquiries and appeals as required Work closely with other teams to support regeneration and economic growth projects Liaise with private sector developers regarding development and investment opportunities Manage their workload to deadlines, and contribute as a team member to support others to meet theirs Prepare responses to consultations including those issued by Government and local authorities Work across a broad range of environmental and socio-economic disciplines Collect, analyse and interpret evidence including statistical data Work closely with other officers to prepare evidence documents including Authority Monitoring Reports and statements of housing land supply Undertake such other duties which reasonably be expected at this level. Being responsible for preparing and contributing to work on statutory and non-statutory planning policy documents Fully supporting the wider partnership aims, ambitions and goals Assisting in the development of any schemes, projects or strategy directly associated with regeneration and economic growth The Principal Planning Officer will be responsible for contributing to the preparation and delivery of statutory planning policies which requires creativity, knowledge, skill and an awareness of cross-cutting service delivery issues. The post holder will be able to work across a variety of technical and specialist areas. The work includes responding to, and resolving, sensitive problems and issues. The planning delivery function is often one of compromise. The post holder will contribute towards ensuring that the needs of North East Lincolnshire’s communities are met, by contributing to judgements to be made about balancing the aspirations of developers with the needs of the public and environmental sustainability. These judgements can have a profound long-term impact in terms of investment decisions, legal implications and environmental consequences. The post holder will assist developers in examining and responding to a wide range of planning, investment and economic regeneration issues, and engender confidence in the delivery of long term aspirations by key agencies, investors and the community. The post holder must be an effective team player and be able to develop key relationships with stakeholders. The post holder must adopt a collaborative approach, but have the ability to challenge and influence effectively. The post holder must be able to present, provide and deliver imaginative changes over long term time horizons, within the context of existing and future aspirations and constraints. The post holder will be required to interpret and adapt to changing procedures and requirements, using creative and innovative skills to meet procedural requirements in a manner that meets critical deadlines and supports the business priorities. Qualifications or Required Experience: The post holder will: Hold a degree or diploma in town and country planning and be working towards, or willing to work towards, chartered membership of the Royal Town Planning Institute (RTPI) Have proven written and verbal communication skills Be numerate and have proven analytical skills Have a sound knowledge of research techniques Have a knowledge of data analysis techniques which can be applied across a broad and complex range of environmental and socio-economic disciplines Have extensive ICT skills including experience in spreadsheet and database creation and maintenance, and experience in using Geographical Information Systems (GIS) software to present and analyse data. Have experience of the preparation of evidence for and appearing as a witness at development plan examinations Extensive knowledge of town and country planning legislation, the development process, and statistical methodology Ability to plan, prioritise and organise work to meet deadlines

Job Title: Site Supervisor Location: Warrington, Cheshire Salary: £30,368 to £32,950 Apply link: https://ehcu.fa.em1.ukg.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_13/job/1250/apply/email?keyword=1250 Wemanage one of the world’s most advanced and safest road networks, as a Site Supervisor you will play a key role in the delivery of National Highways Capital Investment Schemes by representing the companies interests on civil engineering construction and maintenance sites. Reporting directly to the Construction Manager, you will actively ensure construction schemes are delivered in line with time, cost, quality and safety standards, and customer experience is not adversely impacted.   This role is a safety critical post therefore you may be required to work unsocial hours including nights and weekends. You will be based from our office in Warrington covering works within the North West area. This is a very independent role and there will be some expectation to travel to sites and depots within the North West area. You will be required to drive as part of your role and you will need to have a full clean driving license to be considered for this position and during employment What you’ll be leading on   Assuring the completion of planned works to agreed standards and escalate any concerns to the Construction Manager, in line with agreed governance agreements Ensuring that all works are constructed in line with: CDM regulations, HSE Legislation, Chapter 8 requirements, Design Manual for Roads and Bridges (DMRB) and Manual of Contract Documents for Highways Works (MCHW). Ensuring Project Managers receive regular and timely feedback on scheme construction progress, risks, early warnings, design related issues, and act as the initial point of escalation for any on-site issues that need to be resolved. Acting as liaison engineer between all key supply chain partners and co-ordinate the delivery programme, ensuring buildability reviews are carried out on all projects. Maintaining good liaison with Project Managers and Commercial & Procurement colleagues, providing relevant and timely information on Early Warnings and Compensation Events To be successful Proven highway/structures maintenance/construction experience; experience of working on high speed Trunk Road/Motorway Networks is desirable Good understanding of the DMRB, MCHW, Chapter 8 and CDM Regulations You will be a CSCS Card Holder, have a CITB Site Manager or Site Supervisor Safety Training Scheme Certificate; a recognised Civil Engineering qualification is desirable Ability to execute tasks independently, yet work collaboratively within a team and respond to management guidance & support.  You will also have excellent communication and interpersonal skills in dealing with multiple stakeholders Computer literate with knowledge of MS Office Excel, Word and Outlook   A bit about us   Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future. We achieve this through the delivery our capital programme, supporting customers on the road with our Traffic Officer Service and managing incidents effectively At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this.  We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.  Our benefits package Our total reward package includes basic salary, the potential for a performance related bonus, and employer pension contributions of up to 10%. We also offer: Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays) Flexible hours and blended working between base location/home Life assurance of 4 times annual salary Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience And we are: Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme Community friendly – offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort  So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation And finally we reserve the right to close before the advertisement expires  

Prosper Recruitment are working in partnership with a blue chip construction organisation who need to recruit a Regional Customer Liaison Manager to be based in the Birmingham Area covering multiple developments. Key Role & Responsibilities: Management of all Customer Liaison Officers within the Business Unit. Ensure all staff are working in accordance with the Clients requirements and to the company policies and procedures Engender a culture whereby all Customer liaison Officers understand and maintain the standards expected of the business and customer. To be involved in all elements of the work winning through to implementation of contractual requirements, delivery of service and aftercare. Carry out compliance audits across the East and West Midlands to ensure we are providing a consistent and excellent service. Have customer care introduction calls with new and old Customers. Attend and chair weekly feedback meetings with the customer care team to promote team working, the importance of good communication and lessons learned. Provide feedback to the site teams on positive and negative aspects of the customer process. Understand and support sites with Considerate Constructor visits. Develop good and lasting relationships with all teams on site and ensure all communication is uploaded to the system Key areas and tasks: Liaise with the Customer Liaison Officers to ensure they: - liaise with all stakeholders and most importantly Customers to provide support and to monitor completion of any complaints. Feedback to line manager about proposed solutions. Record results of inspections and report back the outcomes. Arrange scheme choice and consultation events Ensure the correct forms of communication literature are being used on each scheme Register and investigate complaints and resolve as per company procedures. Provide feedback on lessons learned. Management of staff: - Deliver Customer Care Toolbox talks at least one per site and when required. Provide site team briefings and updates regarding any relevant customer care issues or site/client specific customer care requirements. Assist their line manager in the training, development and support of CLOs. Assist their line manager with the interviewing process for new recruits as required. Monitor BMS Customer Care policies, procedures, and literature. Carry out regular site audits. Check and agree holidays, sickness, and absence of CLOs and agree suitable cover were necessary with line manager. Client Engagement Build relationships and work in conjunction with client liaison representatives to achieve scheme objectives. Attend client presentations/workshops/meetings as requested. Working with Communities Assist in the implementation of Customer Care and Social Value Initiatives Identify local schools and arrange visits such as H & S, careers talks, site visits. Identify and arrange PR opportunities. Organise community events and activities. Required Skills & Experience: Have the strength and personality to lead a team Previous experience gained through working for a Main Contractor in the Construction Industry Sector Total understanding of the customers’ and company requirements Ability to work under pressure Be able to communicate in a clear and confident manner whilst working under pressure Work as part of a team and be self-motivated when working independently Flexible and agile approach to your work High level of computer literacy with a good understanding of excel Prepared to work within a large geographical area Confident with decision making have the confidence to present to our clients. Resilient and able to deal with change

Prosper Recruitment are working in partnership with a blue chip construction organisation who need to recruit a Regional Customer Liaison Manager to be based in the Birmingham Area covering multiple developments. Key Role & Responsibilities: Management of all Customer Liaison Officers within the Business Unit. Ensure all staff are working in accordance with the Clients requirements and to the company policies and procedures Engender a culture whereby all Customer liaison Officers understand and maintain the standards expected of the business and customer. To be involved in all elements of the work winning through to implementation of contractual requirements, delivery of service and aftercare. Carry out compliance audits across the East and West Midlands to ensure we are providing a consistent and excellent service. Have customer care introduction calls with new and old Customers. Attend and chair weekly feedback meetings with the customer care team to promote team working, the importance of good communication and lessons learned. Provide feedback to the site teams on positive and negative aspects of the customer process. Understand and support sites with Considerate Constructor visits. Develop good and lasting relationships with all teams on site and ensure all communication is uploaded to the system Key areas and tasks: Liaise with the Customer Liaison Officers to ensure they: - liaise with all stakeholders and most importantly Customers to provide support and to monitor completion of any complaints. Feedback to line manager about proposed solutions. Record results of inspections and report back the outcomes. Arrange scheme choice and consultation events Ensure the correct forms of communication literature are being used on each scheme Register and investigate complaints and resolve as per company procedures. Provide feedback on lessons learned. Management of staff: - Deliver Customer Care Toolbox talks at least one per site and when required. Provide site team briefings and updates regarding any relevant customer care issues or site/client specific customer care requirements. Assist their line manager in the training, development and support of CLOs. Assist their line manager with the interviewing process for new recruits as required. Monitor BMS Customer Care policies, procedures, and literature. Carry out regular site audits. Check and agree holidays, sickness, and absence of CLOs and agree suitable cover were necessary with line manager. Client Engagement Build relationships and work in conjunction with client liaison representatives to achieve scheme objectives. Attend client presentations/workshops/meetings as requested. Working with Communities Assist in the implementation of Customer Care and Social Value Initiatives Identify local schools and arrange visits such as H & S, careers talks, site visits. Identify and arrange PR opportunities. Organise community events and activities. Required Skills & Experience: Have the strength and personality to lead a team Previous experience gained through working for a Main Contractor in the Construction Industry Sector Total understanding of the customers’ and company requirements Ability to work under pressure Be able to communicate in a clear and confident manner whilst working under pressure Work as part of a team and be self-motivated when working independently Flexible and agile approach to your work High level of computer literacy with a good understanding of excel Prepared to work within a large geographical area Confident with decision making have the confidence to present to our clients. Resilient and able to deal with change

My client who is a large social housing contractor has now a position for a tenant liaison officer within the Bristol area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties / Accountability Ensure implementation of all Company Policies and Procedures. Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme. Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level. Visit each resident prior to work commencing to introduce and communicate the scope of works. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices. Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home. Create and maintain plot files (both paper and electronic). Liaise with site management staff to enable the flow of information between all parties. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team. Arrange appointment for surveys and works. Ensure letters are sent out confirming all survey and work dates. Manage complaints in line with our complaint's procedure. Distribute high quality, easy to understand communication materials as requested Participate in Project Management meetings as required. Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team. To provide aftercare packs and instruct on new installations. Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service. Any other reasonable management request as agreed with Senior RLO.Experience / Skills At least 1-year resident liaison experience within the construction / social housing sector Report writing Excellent customer service skills Highly organised Excellent attention to detail Ability to work within guidelines Ability to competently operate MS office (Word & Excel)

Time 4 Recruitment are excited to be working with a national fit out company synonymous with the delivery of exceptional construction services including the design and management of their projects throughout the UK. We have an opportunity for a Permanent Electrical & Construction Project Manager to join this specialist company working on projects throughout South Wales. . As Electrical & Construction Project Manager you will be working on construction projects including the fit out of offices, Schools, Hospitals, retail units, shopping malls, leisure and entertainment with values from 200k up to £8 Million. As the Electrical & Construction Project Manager you will be a highly experience Fit Out Manager with an electrical background and able to manage all aspects of the delivery of the company`s projects in line with their Policy's and processes, paying particular attention to Health and Safety. Main duties/tasks of job: * To manage the delivery of all projects in line with policy and processes in accordance with Health and Safety. * Qualified to BS7671 18th Edition electrical and hold an ECS card, maintain the company`s NICEIC accreditation. * Manage the ongoing preparation and delivery of Operation & Maintenance Manuals, working with internal resource to achieve same, with particular regard to as built drawings. * To program projects and in turn deliver them within the agreed timescales - communicating issues as they arise in a positive and timely manner and implementing the response to minimise disruption and delay together with cost. * To lead the liaison between all parties (internal departments, statutory bodies, Consultants, Sub contractors, Site Operatives and Supervisors and the Senior Project Manager and Account Manager). * Prepare, develop and deliver Project Health & Safety. * Ensure site conditions meet the Companies obligations in regard to Health, Safety and Welfare. * Ensure adequate supervision, labour and materials are resourced. * To raise any pertinent questions to the relevant parties regarding the specification or drawings. * To regularly communicate progress / issues relating to the delivery of projects to the Account Manager and Compliance Officer. * To take responsibility for ensuring the safety and welfare of all who may come into contact with operations during the construction of any project and to ensure that all relevant statutory requirements are met. * To attend /chair, project site meetings as required. * To act in a manner which consistently promotes the core values of the company and to help any employee, customer or supplier with any services or skills that may promote its good reputation and aid company development. Certificates required * SMSTS * 18th Edition and ECS Card * NICEIC accreditation. * First Aid at Work * Asbestos Awareness * PASMA * CSCS Benefits: * Permanent role * Competitive Salary £45k - £55 depending on experience. * To start ASAP * Location – South Wales To apply please forward CV to Hazel Baron through the website

Resident Liaison Officer - Residential Temporary Contract - 6 Months Location: London Pay: £110-£120 for 9h day Start Date: asap My client who is a medium size contractor are looking for an experienced RLO to join the business on temp basis for a project that will initially be 13 weeks. The works comprises of external repairs and internal flat rewires. The programme duration is over 13 weeks however this is thought is thought to extend once on site. Duties you will have: • To carry out resident profiling, identifying vulnerable residents to establish their requirements to produce individual communication plans to allow works to be tailored accordingly if required. • To be responsible for the organisation and management of all aspects of communication and booking appointments, notifying residents of all major elements of the works and commencement dates, providing contact details and distributing RLO information packs. • Ensuring that resident communication documents are reviewed, updated and distributed, ensuring high quality and compliance with client and project requirements. • Prior to works starting, complete property condition and appliance surveys and take photographs when required, explain complaint procedure. • Ensuring resident's choices where applicable are collated including ballots to communal areas. • To carry out daily visits residents where work is in progress, keeping residents up dated of the works. • To record the day to day work on the tracker in individual properties and to co-ordinate with site staff to achieve project targets on time. • To ensure the health and safety of all residents. • To attend community events and school visits. • To collect satisfaction surveys as property handed over and input scores on the tracker to be used for feedback to improve our service. • The post holder will be expected to adjust their working patterns accordingly as some meetings may take place out of office hours. • To be responsibility for the RLO duties on site until handover and to continue to assist the refurbishment and customer service team after handover if required. • To ensure that Solo Protect is fully charged, worn and used at all times. • To ensure that all Safety Certificates along with Kitchen Designs, colour choices and external reports are scanned and filed in the Home by Home folders, which must be properly maintained • Prepare RLO reports, attend and report in project meetings. Qualifications & Experience Previous experience working within a social housing environment Experience in a customer service role within the construction industry Experience dealing with resident complaints Experience supervising external contractors Available to travel to various places of work as required CSCS First Aid Application If you have the relevant experience as described above and would like to apply for this RLO job in London then please email an updated CV to Damian @(url removed). To view all of our current positions in London then please visit our website; www.(url removed) or register for alerts on our App (available on the App Store and on Google play). Please bear in mind that we often get a high volume of applications for each role. We'd love to call every single person, even if they're not the right fit, but we just can't. What we can guarantee is that we will strive to contact suitable candidates, who have the required experience and background for this role or any other current roles, as soon as possible. Finally, if you call us, we make a huge effort to take every call (if we're not already on the phone) and will always return calls and messages