3 jobs found

Housing Partner (Housing Officer) A place to create moments that matter Salary: £37,412 per annum, pro rata (including car allowance) Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office Contract Type: Permanent Hours: 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-

Tenancy Visiting Officer Location: Various Housing Estates in London Project starting at the start of 2026 running for 1 year on a temp basis 5 positions available 17.98 PAYE or 23.41 Umbrella per hour Job Type: Full-time 35 hours (including evenings and weekends) We are seeking Tenancy Visiting Officers for an exciting project within a Local Authority based environment. This role involves conducting tenancy visits and property inspections across various estates while carrying out tenancy surveys. This project is starting from 2026 and will be running for 1 year. Day-to-day of the role: Implement tenancy checks, visits, and investigations to minimise unauthorised occupation and tenancy fraud, providing tenants with information and advice on services and changes affecting them. Accurately record all case work and communications, ensuring data integrity and timely input. Deliver customer-focused service, aiming to resolve issues at the first point of contact and maintaining high standards of tenant interaction. Follow established procedures for tenancy visits, ensuring compliance with policies and equalities standards. Provide timely management information and recommendations to the Project Manager on tenancy conditions, welfare concerns, and compliance issues. Undertake visits, including early mornings, evenings, and weekends, assessing risks and adhering to health and safety guidelines for home. Required Skills & Qualifications: Experience in a role involving direct tenant interaction would be desirable but not essential, ideally within a local authority or housing context. Strong customer facing experience & customer service skills and the ability to work independently with minimal supervision. Knowledge of housing laws and tenancy agreements (training will be provided) Ability to work fully onsite face to face with tenants Multilingual abilities are advantageous but not essential. How to apply: To apply for the Tenancy Visiting Officer position, please submit your CV detailing your relevant experience

A fantastic opportunity has arisen to strategically lead and have overall contractual responsibility, on behalf of Pinnacle Group for the delivery of housing services for two housing cooperatives within a predominantly Gujarati speaking community. Services include, but not limited to: general tenancy management, estate services, sheltered housing, customer services, void management, income recovery, repairs and maintenance and the management of contractors. This role will allow you to use your leadership qualities, knowledge and skills to develop services, systems, financial performance and create a continuous improvement culture across a full range of housing and related services. Duties Commercial Manage service to minimise cost by identifying savings and value for money initiatives. Ensure good financial control of contract budget. Service delivery and development Develop approaches, systems and practices which ensure the service meets the contract specification - take action and develop initiatives to solve problems and beat the specification at every opportunity Ensure that equality is a key consideration and that the concept of equality is fully integrated into practices and procedures relating to service delivery Ultimate responsibility for the health and safety of all staff, visitors and contractors to your site(s) Client and resident relationships Develop effective relationships with the cooperative boards, residents, and contractors to identify ways service can be improved and extended Develop a visible and proactive management style, maximising tenant involvement - attend Board Meetings and sub-committees as required (usually evenings) Market Pinnacle within the contract area, promoting its reputation for quality services, and exploring possibilities for additional work through providing associated services To have a regular, productive dialogue with the client at the appropriate level to ensure that problem/concerns are addressed promptly and escalated when required. To gain the confidence of the client and to ensure they have a positive opinion of the services that we provide. Finance Management Manage service to minimise cost and maximise income, identifying savings and opportunities to increase earnings Ensure that effective accounts practices and monitoring systems are used to achieve good financial control Ensuring salary, vehicles, materials, working capital costs are accurately recorded and posted Notifying and justifying any large variations to the monthly budget template Overseeing the financial management of the cooperatives accounts Ensuring compliance with regulatory requirements Repairs and Maintenance Liaising with the central team to ensure an effective Repairs and Maintenance service including Planned Maintenance and Major Works programmes Contractor management Staff development Lead the development of staff in the team to ensure the highest standards of customer service Effective management of the performance of staff, monitoring progress against individual objectives through Development Reviews Skills Required Responsible for ensuring all staff are trained to carry out their jobs effectively - Foster climate of involvement with regular team meetings Managing and developing a team of housing managers to meet and/or exceed the contract specification and performance targets. To develop effective relationships with residents, the Client, and other stakeholders. To frequently meet stakeholders on an informal as well as formal basis. Attend meetings as required (usually evenings). To work with residents, council departments and other agencies to develop initiatives to enhance the areas/estates managed by the housing team and improve customer satisfaction. To respond effectively to all correspondence. To investigate and respond effectively to complaints. To ensure the effective management of the team's anti-social behaviour cases, including liaison with other agencies. To be the contract's champion in responding to cases of domestic violence. To process tenancy queries, succession, and assignment applications in line with coop's policies/statutory guidelines. Other miscellaneous tasks/projects as defined by the Head of Service Desirable - housing qualification, CIH or similar. Experience in using Word, Excel, and PowerPoint. Willingness to attend evening meetings. Experience of developing/contributing to community initiatives. Knowledge of housing legislation and current practice. Excellent written and verbal communication skills. Problem solving approach to work Excellent stakeholder and relationship management skills. Experience of managing a housing management team. Well developed leadership skills and team working.