Daniel Owen Ltd
Damp & Mould Manager - Social Housing Temp to Perm Up to 60,000 East London Immediate Start Overview We are working with a reputable East London housing provider to recruit an experienced Damp & Mould Manager on a temp-to-perm basis, available for an immediate start. This is a vital role focused on delivering a proactive, compliant, and customer-centred approach to damp, mould, and condensation cases across a diverse housing portfolio. The Role As the Damp & Mould Manager, you will lead on all damp and mould investigations, case management, remediation works, and prevention strategies. You'll manage contractors, surveyors, and internal teams to ensure issues are rectified swiftly, safely, and in line with regulatory standards and best practice. This role requires strong technical knowledge, excellent stakeholder engagement, and the ability to manage high-volume, sensitive cases. Key Responsibilities Oversee and manage all damp, mould, and condensation cases from initial report through to resolution. Carry out or coordinate surveys, diagnostics, and root-cause assessments across the East London housing stock. Develop and implement remedial action plans, ensuring timely, cost-effective, and high-quality outcomes. Manage contractors, surveyors, and operatives involved in inspection and repair works. Maintain full compliance with relevant legislation, including the Housing Ombudsman guidance, HHSRS, and internal policies. Produce reports, action plans, and case updates for senior management and stakeholders. Lead on complex or high-risk cases, ensuring a robust, empathetic, and customer-focused approach. Track KPIs and trends to identify hotspots and recommend long-term preventative strategies. Work collaboratively with tenancy, estates, and asset management teams to support early intervention and education initiatives. Manage complaints, escalations, and disrepair cases relating to damp and mould. About You Proven experience managing damp and mould cases in social housing, property services, or a similar environment. Strong understanding of building pathology, damp diagnostics, ventilation, and remedial techniques. Excellent stakeholder management skills with the ability to handle sensitive customer issues. Strong report-writing abilities and good knowledge of compliance and regulatory requirements. Ability to work at pace, prioritise effectively, and manage a high caseload. Available to start immediately. Driving licence. What's on Offer Temp-to-perm opportunity with long-term career prospects. Competitive salary up to 60,000 on permanent appointment. Immediate start available.
Damp & Mould Manager - Social Housing Temp to Perm Up to 60,000 East London Immediate Start Overview We are working with a reputable East London housing provider to recruit an experienced Damp & Mould Manager on a temp-to-perm basis, available for an immediate start. This is a vital role focused on delivering a proactive, compliant, and customer-centred approach to damp, mould, and condensation cases across a diverse housing portfolio. The Role As the Damp & Mould Manager, you will lead on all damp and mould investigations, case management, remediation works, and prevention strategies. You'll manage contractors, surveyors, and internal teams to ensure issues are rectified swiftly, safely, and in line with regulatory standards and best practice. This role requires strong technical knowledge, excellent stakeholder engagement, and the ability to manage high-volume, sensitive cases. Key Responsibilities Oversee and manage all damp, mould, and condensation cases from initial report through to resolution. Carry out or coordinate surveys, diagnostics, and root-cause assessments across the East London housing stock. Develop and implement remedial action plans, ensuring timely, cost-effective, and high-quality outcomes. Manage contractors, surveyors, and operatives involved in inspection and repair works. Maintain full compliance with relevant legislation, including the Housing Ombudsman guidance, HHSRS, and internal policies. Produce reports, action plans, and case updates for senior management and stakeholders. Lead on complex or high-risk cases, ensuring a robust, empathetic, and customer-focused approach. Track KPIs and trends to identify hotspots and recommend long-term preventative strategies. Work collaboratively with tenancy, estates, and asset management teams to support early intervention and education initiatives. Manage complaints, escalations, and disrepair cases relating to damp and mould. About You Proven experience managing damp and mould cases in social housing, property services, or a similar environment. Strong understanding of building pathology, damp diagnostics, ventilation, and remedial techniques. Excellent stakeholder management skills with the ability to handle sensitive customer issues. Strong report-writing abilities and good knowledge of compliance and regulatory requirements. Ability to work at pace, prioritise effectively, and manage a high caseload. Available to start immediately. Driving licence. What's on Offer Temp-to-perm opportunity with long-term career prospects. Competitive salary up to 60,000 on permanent appointment. Immediate start available.
Right Talent
Leicester, Leicestershire
A fantastic opportunity has arisen to strategically lead and have overall contractual responsibility, on behalf of Pinnacle Group for the delivery of housing services for two housing cooperatives within a predominantly Gujarati speaking community. Services include, but not limited to: general tenancy management, estate services, sheltered housing, customer services, void management, income recovery, repairs and maintenance and the management of contractors. This role will allow you to use your leadership qualities, knowledge and skills to develop services, systems, financial performance and create a continuous improvement culture across a full range of housing and related services. Duties Commercial
Manage service to minimise cost by identifying savings and value for money initiatives.
Ensure good financial control of contract budget.
Service delivery and development
Develop approaches, systems and practices which ensure the service meets the contract specification - take action and develop initiatives to solve problems and beat the specification at every opportunity
Ensure that equality is a key consideration and that the concept of equality is fully integrated into practices and procedures relating to service delivery
Ultimate responsibility for the health and safety of all staff, visitors and contractors to your site(s)
Client and resident relationships
Develop effective relationships with the cooperative boards, residents, and contractors to identify ways service can be improved and extended
Develop a visible and proactive management style, maximising tenant involvement - attend Board Meetings and sub-committees as required (usually evenings)
Market Pinnacle within the contract area, promoting its reputation for quality services, and exploring possibilities for additional work through providing associated services
To have a regular, productive dialogue with the client at the appropriate level to ensure that problem/concerns are addressed promptly and escalated when required. To gain the confidence of the client and to ensure they have a positive opinion of the services that we provide.
Finance Management
Manage service to minimise cost and maximise income, identifying savings and opportunities to increase earnings
Ensure that effective accounts practices and monitoring systems are used to achieve good financial control
Ensuring salary, vehicles, materials, working capital costs are accurately recorded and posted
Notifying and justifying any large variations to the monthly budget template
Overseeing the financial management of the cooperatives accounts
Ensuring compliance with regulatory requirements
Repairs and Maintenance
Liaising with the central team to ensure an effective Repairs and Maintenance service including Planned Maintenance and Major Works programmes
Contractor management
Staff development
Lead the development of staff in the team to ensure the highest standards of customer service
Effective management of the performance of staff, monitoring progress against individual objectives through Development Reviews Skills Required
Responsible for ensuring all staff are trained to carry out their jobs effectively - Foster climate of involvement with regular team meetings
Managing and developing a team of housing managers to meet and/or exceed the contract specification and performance targets.
To develop effective relationships with residents, the Client, and other stakeholders. To frequently meet stakeholders on an informal as well as formal basis. Attend meetings as required (usually evenings).
To work with residents, council departments and other agencies to develop initiatives to enhance the areas/estates managed by the housing team and improve customer satisfaction.
To respond effectively to all correspondence.
To investigate and respond effectively to complaints.
To ensure the effective management of the team's anti-social behaviour cases, including liaison with other agencies.
To be the contract's champion in responding to cases of domestic violence.
To process tenancy queries, succession, and assignment applications in line with coop's policies/statutory guidelines.
Other miscellaneous tasks/projects as defined by the Head of Service
Desirable - housing qualification, CIH or similar.
Experience in using Word, Excel, and PowerPoint.
Willingness to attend evening meetings.
Experience of developing/contributing to community initiatives.
Knowledge of housing legislation and current practice.
Excellent written and verbal communication skills.
Problem solving approach to work
Excellent stakeholder and relationship management skills.
Experience of managing a housing management team.
Well developed leadership skills and team working.
A fantastic opportunity has arisen to strategically lead and have overall contractual responsibility, on behalf of Pinnacle Group for the delivery of housing services for two housing cooperatives within a predominantly Gujarati speaking community. Services include, but not limited to: general tenancy management, estate services, sheltered housing, customer services, void management, income recovery, repairs and maintenance and the management of contractors. This role will allow you to use your leadership qualities, knowledge and skills to develop services, systems, financial performance and create a continuous improvement culture across a full range of housing and related services. Duties Commercial
Manage service to minimise cost by identifying savings and value for money initiatives.
Ensure good financial control of contract budget.
Service delivery and development
Develop approaches, systems and practices which ensure the service meets the contract specification - take action and develop initiatives to solve problems and beat the specification at every opportunity
Ensure that equality is a key consideration and that the concept of equality is fully integrated into practices and procedures relating to service delivery
Ultimate responsibility for the health and safety of all staff, visitors and contractors to your site(s)
Client and resident relationships
Develop effective relationships with the cooperative boards, residents, and contractors to identify ways service can be improved and extended
Develop a visible and proactive management style, maximising tenant involvement - attend Board Meetings and sub-committees as required (usually evenings)
Market Pinnacle within the contract area, promoting its reputation for quality services, and exploring possibilities for additional work through providing associated services
To have a regular, productive dialogue with the client at the appropriate level to ensure that problem/concerns are addressed promptly and escalated when required. To gain the confidence of the client and to ensure they have a positive opinion of the services that we provide.
Finance Management
Manage service to minimise cost and maximise income, identifying savings and opportunities to increase earnings
Ensure that effective accounts practices and monitoring systems are used to achieve good financial control
Ensuring salary, vehicles, materials, working capital costs are accurately recorded and posted
Notifying and justifying any large variations to the monthly budget template
Overseeing the financial management of the cooperatives accounts
Ensuring compliance with regulatory requirements
Repairs and Maintenance
Liaising with the central team to ensure an effective Repairs and Maintenance service including Planned Maintenance and Major Works programmes
Contractor management
Staff development
Lead the development of staff in the team to ensure the highest standards of customer service
Effective management of the performance of staff, monitoring progress against individual objectives through Development Reviews Skills Required
Responsible for ensuring all staff are trained to carry out their jobs effectively - Foster climate of involvement with regular team meetings
Managing and developing a team of housing managers to meet and/or exceed the contract specification and performance targets.
To develop effective relationships with residents, the Client, and other stakeholders. To frequently meet stakeholders on an informal as well as formal basis. Attend meetings as required (usually evenings).
To work with residents, council departments and other agencies to develop initiatives to enhance the areas/estates managed by the housing team and improve customer satisfaction.
To respond effectively to all correspondence.
To investigate and respond effectively to complaints.
To ensure the effective management of the team's anti-social behaviour cases, including liaison with other agencies.
To be the contract's champion in responding to cases of domestic violence.
To process tenancy queries, succession, and assignment applications in line with coop's policies/statutory guidelines.
Other miscellaneous tasks/projects as defined by the Head of Service
Desirable - housing qualification, CIH or similar.
Experience in using Word, Excel, and PowerPoint.
Willingness to attend evening meetings.
Experience of developing/contributing to community initiatives.
Knowledge of housing legislation and current practice.
Excellent written and verbal communication skills.
Problem solving approach to work
Excellent stakeholder and relationship management skills.
Experience of managing a housing management team.
Well developed leadership skills and team working.
