Fraser Edwards are currently recruiting for an experienced Lettings Officer to join a well-established Local Authority housing service on an ongoing contract basis. Pay: £23.73- £18.86 Per Hour This role sits within a busy Allocations and Lettings team and plays a key part in the day-to-day operation. The successful candidate will support council and housing association lettings, nominations to special schemes, mutual exchanges and appeals, helping to ensure homes are allocated fairly, efficiently and sensitively. You ll be joining a stable public-sector organisation with a strong focus on service delivery, customer care and partnership working. This is an excellent opportunity for a Lettings professional with strong local authority experience who is looking for a long-term contract role within housing services. Key Responsibilities: Manage the efficient and sensitive letting and pre-letting of Council and Housing Association properties Administer the Choice Based Lettings system, including nominations to Housing Associations and Special Schemes Manage Mutual Exchanges in line with legislation and local policy Respond to Members enquiries, complaints and complex casework Prepare reports for the Case Review Panel and administer the appeals process Deputise for the Senior Lettings Officer as required and supervise Lettings Assistants Liaise with internal services, external agencies and senior stakeholders Maintain accurate records across all housing and case management systems Requirements: Proven experience responding to Members enquiries, preferably within a Local Authority setting Experience working within housing allocations, lettings or nominations Strong knowledge of Choice Based Lettings and relevant housing legislation Excellent written and verbal communication skills Ability to manage a varied caseload and meet deadlines Confident IT user with experience of housing systems Contract Details: Ongoing contract role 35 hours per week Monday to Friday, 9am 5pm
10/02/2026
Contract
Fraser Edwards are currently recruiting for an experienced Lettings Officer to join a well-established Local Authority housing service on an ongoing contract basis. Pay: £23.73- £18.86 Per Hour This role sits within a busy Allocations and Lettings team and plays a key part in the day-to-day operation. The successful candidate will support council and housing association lettings, nominations to special schemes, mutual exchanges and appeals, helping to ensure homes are allocated fairly, efficiently and sensitively. You ll be joining a stable public-sector organisation with a strong focus on service delivery, customer care and partnership working. This is an excellent opportunity for a Lettings professional with strong local authority experience who is looking for a long-term contract role within housing services. Key Responsibilities: Manage the efficient and sensitive letting and pre-letting of Council and Housing Association properties Administer the Choice Based Lettings system, including nominations to Housing Associations and Special Schemes Manage Mutual Exchanges in line with legislation and local policy Respond to Members enquiries, complaints and complex casework Prepare reports for the Case Review Panel and administer the appeals process Deputise for the Senior Lettings Officer as required and supervise Lettings Assistants Liaise with internal services, external agencies and senior stakeholders Maintain accurate records across all housing and case management systems Requirements: Proven experience responding to Members enquiries, preferably within a Local Authority setting Experience working within housing allocations, lettings or nominations Strong knowledge of Choice Based Lettings and relevant housing legislation Excellent written and verbal communication skills Ability to manage a varied caseload and meet deadlines Confident IT user with experience of housing systems Contract Details: Ongoing contract role 35 hours per week Monday to Friday, 9am 5pm
Case Management Officer NW London 20p/h Housing and Repairs Main Purpose of the job: To provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute and case law. To provide information that contributes to the improvement of the customer experience by ensuring all information relating to progress and outcomes of cases are properly recorded in a timely manner. To provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy, and in compliance with statutory and corporate deadlines. To ensure that all stakeholders, especially the MP, councillor and/or customer, are regularly updated on progress in addressing the issues raised until they reach a satisfactory conclusion, communicating decisions and raising any operational matters arising from case outcomes to relevant officers. To liaise with the Council's Legal Department and client's legal representatives to agree decisions, discuss matters of law and interpretation, draft affidavits and attend court wherever necessary. To provide customers with advice that promotes self-help and the provision of value added services. To represent the supported service area on matters arising from the casework both within and outside the Council, including at court and at public meetings and by attending relevant stakeholder forums and joint working groups as required Looking for someone to start immediately
29/01/2025
Seasonal
Case Management Officer NW London 20p/h Housing and Repairs Main Purpose of the job: To provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute and case law. To provide information that contributes to the improvement of the customer experience by ensuring all information relating to progress and outcomes of cases are properly recorded in a timely manner. To provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy, and in compliance with statutory and corporate deadlines. To ensure that all stakeholders, especially the MP, councillor and/or customer, are regularly updated on progress in addressing the issues raised until they reach a satisfactory conclusion, communicating decisions and raising any operational matters arising from case outcomes to relevant officers. To liaise with the Council's Legal Department and client's legal representatives to agree decisions, discuss matters of law and interpretation, draft affidavits and attend court wherever necessary. To provide customers with advice that promotes self-help and the provision of value added services. To represent the supported service area on matters arising from the casework both within and outside the Council, including at court and at public meetings and by attending relevant stakeholder forums and joint working groups as required Looking for someone to start immediately
