Job Advert: Welfare and Complaints Officer - Brent (Orisha/Arpeggio Properties) Location: Brent (near Willesden) Salary: 28,000 - 33,000 per annum Contract: Temp to Perm Full-Time (Office-Based) Sector: Supported Housing / Tenant Welfare About the Role We're working with Orisha/Arpeggio Properties , a growing supported housing provider, to recruit a Welfare and Complaints Officer in Brent. This role suits someone confident handling Stage 1 and Stage 2 complaints and tenant welfare queries. You'll manage low-level issues professionally, escalate complex cases when needed, and help maintain a positive tenant experience. Key Responsibilities Handle tenant welfare and complaint enquiries. Manage and resolve Stage 1 & 2 complaints effectively. Check tenancy deeds and maintain accurate case records. Escalate higher-level issues to senior management. Provide clear, empathetic communication and follow-ups. About You Experience in housing, welfare, or complaint handling roles. Confident, calm, and professional communicator. Strong admin and organisational skills. Proficient in Microsoft Office. Positive attitude and resilience under pressure. What's on Offer Salary: 28K- 33K p.a. Temp-to-perm with long-term potential. Supportive, structured working environment. On-site role with a people-focused housing team. How to Apply If you're passionate about helping others and confident resolving complaints with care and professionalism, apply today or contact Gerald Mamuremi at Tempest Resource for more details.
Nov 07, 2025
Full time
Job Advert: Welfare and Complaints Officer - Brent (Orisha/Arpeggio Properties) Location: Brent (near Willesden) Salary: 28,000 - 33,000 per annum Contract: Temp to Perm Full-Time (Office-Based) Sector: Supported Housing / Tenant Welfare About the Role We're working with Orisha/Arpeggio Properties , a growing supported housing provider, to recruit a Welfare and Complaints Officer in Brent. This role suits someone confident handling Stage 1 and Stage 2 complaints and tenant welfare queries. You'll manage low-level issues professionally, escalate complex cases when needed, and help maintain a positive tenant experience. Key Responsibilities Handle tenant welfare and complaint enquiries. Manage and resolve Stage 1 & 2 complaints effectively. Check tenancy deeds and maintain accurate case records. Escalate higher-level issues to senior management. Provide clear, empathetic communication and follow-ups. About You Experience in housing, welfare, or complaint handling roles. Confident, calm, and professional communicator. Strong admin and organisational skills. Proficient in Microsoft Office. Positive attitude and resilience under pressure. What's on Offer Salary: 28K- 33K p.a. Temp-to-perm with long-term potential. Supportive, structured working environment. On-site role with a people-focused housing team. How to Apply If you're passionate about helping others and confident resolving complaints with care and professionalism, apply today or contact Gerald Mamuremi at Tempest Resource for more details.
Case Management Officer NW London 20p/h Housing and Repairs Main Purpose of the job: To provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute and case law. To provide information that contributes to the improvement of the customer experience by ensuring all information relating to progress and outcomes of cases are properly recorded in a timely manner. To provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy, and in compliance with statutory and corporate deadlines. To ensure that all stakeholders, especially the MP, councillor and/or customer, are regularly updated on progress in addressing the issues raised until they reach a satisfactory conclusion, communicating decisions and raising any operational matters arising from case outcomes to relevant officers. To liaise with the Council's Legal Department and client's legal representatives to agree decisions, discuss matters of law and interpretation, draft affidavits and attend court wherever necessary. To provide customers with advice that promotes self-help and the provision of value added services. To represent the supported service area on matters arising from the casework both within and outside the Council, including at court and at public meetings and by attending relevant stakeholder forums and joint working groups as required Looking for someone to start immediately
Jan 29, 2025
Seasonal
Case Management Officer NW London 20p/h Housing and Repairs Main Purpose of the job: To provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute and case law. To provide information that contributes to the improvement of the customer experience by ensuring all information relating to progress and outcomes of cases are properly recorded in a timely manner. To provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy, and in compliance with statutory and corporate deadlines. To ensure that all stakeholders, especially the MP, councillor and/or customer, are regularly updated on progress in addressing the issues raised until they reach a satisfactory conclusion, communicating decisions and raising any operational matters arising from case outcomes to relevant officers. To liaise with the Council's Legal Department and client's legal representatives to agree decisions, discuss matters of law and interpretation, draft affidavits and attend court wherever necessary. To provide customers with advice that promotes self-help and the provision of value added services. To represent the supported service area on matters arising from the casework both within and outside the Council, including at court and at public meetings and by attending relevant stakeholder forums and joint working groups as required Looking for someone to start immediately
