125 jobs found

We re building thriving communities as one of the UK s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The Quality Assurance Officer role The purpose of this role is to provide Orbit customers with the assurance of a dedicated and customer focused approach for repairs delivery. Ensuring our homes and communal places are safe, well maintained and that our contractual obligations to customers are delivered effectively and efficiently This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes. What you'll achieve as Quality Assurance Officer As part of the Property Repair team s new culture of Ownership and Resolution , you will assist in the ownership of the customer journey by providing crucial works order management that is vital for repairs delivery. Responsible for carrying our forensic quality assessments on all contractors applications for payment and updating Orbits systems accordingly Responsible for providing financial monitoring support and analysis to Senior Management utilising the current CRM system Responsible for the enforcement of quality standards across our Repairs works orders Present themes of dispute to the Senior Quality Assurance Officer Work closely with the Repairs Quality Surveyor to strengthen the quality of Orbits repairs delivery Responsibility as a point of contact for any initial payment escalations, variation chases or issues relating to our core contractors and manage the flow of financial information to the operational team Responsible for Processing works orders, Purchase Orders Valuations and inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed repair works What you'll bring to the Quality Assurance Officer role Essential skills Good understanding of project risk and costing processes Knowledge of financial management. Knowledge of AFP management Good knowledge of the management of subcontractors and the subcontract cycle Exceptionally customer orientated and detail focused and demonstrates a passion for delivering consistently good customer outcomes Desirable skills Any relevant NVQ or other similar qualification - for example Customer Service or Business Administration Why Orbit? Choosing us means being rewarded in every sense. Here s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you re a student, graduate or experienced professional we ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We re proud to make a difference to people together. We re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Job Title: Construct Services Officer Location: Croydon (Hybrid working, 3 days office / 2 remote) - First couple weeks full time office for training Hourly rate 18.92 PAYE / 24.92 UMB Per Hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start Post holder duties include:- Lead on monitoring of Payment Certificates and Invoice processing for all suppliers and to assist the relevant delivery officers in ensuring efficient payment/certificate processing Co-ordinate; update and monitor the Asset Planning & Capital Delivery Team's centralized data storage and Project trackers Provide technical support and assistance to the Asset Planning & Capital delivery Team Process NEC new orders and payment requests Maintain payment process trackers and procedure maps Assist with Contract administration including checking and uploading documents to COPS and to assist TST processing To actively participate and contribute to the development of NEC and the integration of new modules; processes and improvements into the service area as they develop To assist with general administration functions, including minute taking, room booking, meeting arrangements and documents circulations Key requirements for this post includes: Very good / Advanced MS Excel skills. Very good / Advance MS Excel skills collating & inputting information into Excel and producing spreadsheets collation and summary of multiple data input. Experience in using other MS 365 suite of applications (Word, etc.) Very good administrative, organisation and co-ordination skills. Very good updating and monitoring skills for centralizing data storage and project trackers for the Asset Planning and Capital Delivery Service. Experience of using housing related data bases. Awareness and understanding of working in a Social Housing setting - Social Housing construction industry services setting is desirable. Experience with dealing with members of the public Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Job Title: Property Manager Location: Bedford (properties requiring visits) and home-based Division: Property Management Reports to: Senior Property Manager Hours: 27.5 hours per week (Permanent) Essential Duties & Responsibilities The primary role of the Property Manager is to ensure legal and regulatory compliance for properties used for Temporary Accommodation. This role may extend to other property-related services as required. Key Responsibilities: Appoint approved sub-contractors to deliver specialist services, ensuring properties meet current regulatory, legislative, and industry standards. Monitor sub-contractors to ensure services are delivered to high standards within budget. Maintain accurate records of services, certifications, and maintenance on the management platform Fixflo. Conduct property inventories using Inventory Hive software. Regular property visits to inspect conditions, noting any damages or defects and ensuring timely rectification. Manage property check-ins and check-outs, including record keeping of any damages or missing items. Conduct cost-effective repairs for both occupied and void properties, maintaining high standards and keeping accurate records. Implement policies such as the Abandonment Policy and Anti-Social Behaviour Policy in accordance with company procedures. Build and maintain trusted relationships with Housing Officers, Council Directors, Head Office personnel, sub-contractors, local charities, and other stakeholders. Develop rapport with Temporary Accommodation occupants, addressing property issues swiftly and fairly, and providing welfare support through signposting to specialists and charities. Fulfil additional duties as requested by the Line Manager and Directors. Show flexibility in working hours when necessary to ensure the delivery of services. Education and/or Work Experience Requirements Good local area knowledge of Bedford Borough. Excellent verbal and written communication skills. Proficiency in MS Office (Word, Excel, Outlook). Desirable: Experience with Fixflo & Inventory Hive or similar platforms. Highly desirable: Experience in Property and Occupant Management, with a clear understanding of property legislation and regulations. Ability to work under pressure, meet deadlines, maintain a positive attitude, and provide outstanding customer service. Attention to detail and the ability to keep accurate, reliable records. Ability to work independently and pre-plan effective work periods. Desirable: Current first aid, fire safety, and health & safety training certificates. Physical Requirements Must have a clean driving licence and own a vehicle in safe working condition, fully insured. (A company-paid HMRC approved allowance is provided for business mileage, excluding travel to and from the first and last property.) Ability to remain calm and focused in potentially intimidating situations, with the skill to defuse conflicts with occupants. Proactive management of personal safety in line with company policy. How to Apply If you are interested in this role, please apply online or contact Leon at Reed, Milton Keynes office for more information.

Contract Manager - Main Contractor Cladding Re-mediation Projects - London & Home Counties Up to £85,000 + Package My client, who are a national construction contractor who are currently recruiting for an Contract Manager to head up several new cladding re-mediation projects they have recently been awarded. You will mainly work on cladding re-mediation schemes to both private residential and social housing tower blocks (high & low rise). Projects will range from £1 million - £15million, on each project you will be responsible for a team of site managers and Resident liaison officers. The Role; Within this role, you will work along side the Contract manager ensuring P&L, budgets and deadlines are met. You would be responsible for ensuring the level of service and quality is to the highest standard as well as cost control, creating CPP & programming of works and budgeting. Implement strong H&S across all projects. Your direct team will include site management, supervisors, RLO's and sub - contractors. You will report directly in to the Contract Manager and Operations Director who will support you in making the contract a success. The Candidate; The ideal candidate will have extensive building knowledge and experience managing planned maintennce and retrofit contracts. Experience managing multiple site teams, strategically planning projects and an ability to problem solve in complex situations. A good knowledge of up to date legislations and strong organisational skills is also desired. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. You must also have the following; Experience in large external schemes, cladding re mediation, retrofit, EWI/IWI/CWI, ASHPs, Solar Panels, Loft Insulation, Roofing, Heat pumps Strong Knowledge around BSR and building safety act Ability to manage and drive teams forward on site to ensure safe and timely delivery on projects IT skills are essential and you must be proficient in all Microsoft Office applications such as Excel, Outlook and Word Full UK Driving Licence Building or refurbishment related qualification of demonstrable experience. Health and Safety qualification required such as IOSH, NEBOSH, SMSTS etc Level 3 Leadership & Management Qualification or equivalent or willingness to work towards Previous experience of working within the social housing sector The ideal candidate will ideally have a minimum of 10 years experience within the construction industry Be technically minded. Full UK driving licence. This is an excellent opportunity to join an established and reputable business. My client are offering an excellent salary & package and benefits. If this role is of interest please apply or contact Danny Mangan. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer

We're recruiting an experienced and motivated Revenues Officer to join a high-performing team delivering a full end-to-end Revenues service. This is an exciting opportunity for an experienced professional to play a key role in maximising income collection across Council Tax, Business Rates (NNDR), Housing Benefit Overpayments, and Sundry Debt, while ensuring excellent customer service and compliance with legislation. You'll manage your own caseload, working independently and as part of a supportive team, providing expert advice to residents, businesses, and partners. This is a fast-paced role that requires a proactive approach, attention to detail, and a passion for delivering great service and fair outcomes. The Role Deliver an efficient and customer-focused Revenues service covering Council Tax billing and recovery, NNDR (including BIDs), Housing Benefit Overpayments and debt recovery. Manage your own caseload, ensuring all work is completed in line with performance targets and statutory requirements. Provide expert advice to residents, landlords, and businesses by telephone, email, and in writing-resolving complex queries quickly and accurately. Identify and apply discounts, exemptions, and reliefs in accordance with legislation and council policy. Investigate and assess liability changes, liaising with internal departments, external partners, and the Valuation Office Agency (VOA). Maximise debt recovery through appropriate enforcement routes including attachments, court action, committal, bankruptcy, or charging orders. Manage cases referred to enforcement agents and other recovery partners, ensuring performance and payments are tracked effectively. Prepare and analyse data for management reporting, audits, and statutory returns. Mentor and support trainee staff, ensuring consistent quality and compliance across the team. Contribute to service improvement projects, identifying opportunities to streamline processes and improve customer experience. Key Requirements Proven experience working within a local authority revenues environment. Strong working knowledge of Council Tax, NNDR, and Housing Benefit Overpayment legislation, policies, and procedures. Demonstrable experience managing a personal caseload and delivering against collection and performance targets. Excellent communication and negotiation skills with the ability to handle sensitive and complex customer cases. Experience using revenues systems (e.g. Academy/MRI, Northgate, or equivalent). Strong analytical and organisational skills, with the ability to produce reports, interpret data, and make evidence-based recommendations. Ability to liaise confidently with enforcement agents, legal services, auditors, and other stakeholders. A customer-focused approach with commitment to fairness, accuracy, and continuous improvement. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from revenues and benefits professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Temporary Accommodation Management Support Officer Location: Medway (Hybrid) Contract: 3 month temporary contract - possibility of extension Pay: 13 - 18 an hour We're working with a local authority in Kent looking for an experienced Temporary Accommodation Management Support Officer to join their housing team. This is an excellent opportunity for someone with strong people skills and a background in housing, tenancy or customer support to make a real difference in the community. Key Responsibilities: Manage day-to-day housing needs for residents living in temporary accommodation. Coordinate property inspections, maintenance and repairs to ensure homes are safe and compliant. Support residents with advice and guidance to help them sustain their accommodation and move into permanent housing. Liaise with contractors, maintenance teams and internal departments to resolve property or tenancy issues quickly. Respond to tenancy-related concerns, including complaints and anti-social behaviour, in a fair and professional way. Maintain accurate case notes, tenancy records and reports. Work collaboratively with partner agencies, such as social services and the police, to support vulnerable residents and promote safeguarding. What We're Looking For: Previous experience in housing management, homelessness services, or tenancy support (essential). Excellent communication and problem-solving skills. Strong organisational skills and the ability to manage a busy caseload. Empathetic and customer-focused approach. Good working knowledge of housing law and homelessness legislation (desirable). Why Apply: Hybrid working arrangement (office and home-based). Supportive team environment. Opportunity to gain valuable local authority experience and develop your career in housing services. if you are interested in the role, please apply with your CV now! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Income Collection Officer (4 days per week) Location: Letchworth Salary: 27.50 per hour Duration: Temporary Greenacre are pleased to be supporting a Letchworth based housing organisation, with their recruitment of an Income Collection Officer. The ideal candidate will have experience of income collection within a social housing setting. What will you do in the role? Taking front-line calls from residents, who are facing rent arrears Managing the inbox Handling claims of universal credit Income collection & rent arrears Who would excel in this role? Experience of rent/ income collection from residents who are in arrears Experience of discussing payment plans and options Knowledge of universal credit and the benefits system This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Are you passionate about public safety and compliance? Our client, a South London local authority, is seeking a Technical Officer / Surveyor (Water Hygiene) to support the delivery of safe water systems across housing assets. Technical Officer / Surveyor (Water Hygiene) Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - to end of March 2026 26.68 per hour PAYE / 35.33 per hour Umbrella Hybrid Working - 3 days in, 2 days remote ASAP Start What You'll Do Coordinate water hygiene programmes and ensure timely completion of works. Maintain accurate records and contract registers. Conduct inspections and audits of water systems and completed works. Support the development of water safety policies and procedures. Oversee Legionella risk assessments and ensure remedial actions are tracked. Assist in managing contractors and monitoring performance. Communicate with residents regarding water safety works and respond to concerns. Contribute to training and awareness initiatives across teams. What You'll Need Knowledge of water hygiene legislation (e.g. ACOP L8, HSG 274, HTM 04-01). Experience in water hygiene compliance, ideally within housing or public sector. Strong administrative and project coordination skills. Ability to carry out site inspections and support incident investigations. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

A housing association is currently looking for a number of Repairs officers on a temporary basis for about 6 months. Key responsibilities are as follows Use first line diagnostic abilities and thorough understanding of the repairs processes to provide effective support functions in responsive repairs for the operational businesses Recognise work that falls outside of companys responsibilities and cases that would be categorised as complex, as well as what and when to escalate to senior staff Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems Own and administer all marketplace activity associated with quote review, acceptance and oversight. • Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment. Work with all stakeholders and contractors to ensure all KPI's are met, managing competency in line with Building Safety legislation Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents Support the team with regular cost and quality audits for all aspects of repair works Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairs Provide a review and rating for all completed jobs. Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoring Assist your manager and team by providing timely business information on region specific repair data and with exporting necessary repairs reporting information as an overview of team performance Support the regional teams to manage a reliable, trusted and responsible repairs service. Working with colleagues in the relevant regional teams to ensure all stakeholders are kept informed of works being carried out Provide relevant telephone support as needed, liaising with colleagues, contractors and third-party providers as appropriate Keep residents and other stakeholders up to date with regular communication, tailored based on the complexity of the case and the technical knowledge of the audience Hybrid arrangements will be considered after successful completion of probation and contingent on performance PAYE £18.86 Umbrella £24.95 4 days based in the office and 1 day from home Essential requirements Previous experience in managing responsive repairs is essential Highly organised and experience of managing conflicting priorities in a busy office environment Experience in working in a customer service environment Experience of providing performance monitoring and commentary against business targets Experience working to meet key performance indicators Excellent communication and interpersonal skills Problem-solving and decision-making skills. Good understanding of the relevant legislation, statutory and regulatory requirements Must be able to interview from the 2nd of Oct or from week commencing the 6th of Oct and able to start on the WC 13th of October

Resident Liaison Officer - Social Housing Planned Works Covering Yorkshire - areas include Rotherham, Doncaster, Bradford, Leeds, Hull, Selby, York, and Scarborough. Full time, temporary (4 weeks with the possibility to extend) 15.00 - 18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering planned works within Social Housing properties in Yorkshire. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Lucy on (phone number removed)!

Adecco are pleased to be recruiting for a Sheltered Housing Officer to join Ealing Council. Contract Details: Type: Temporary (3 months) Pay: 20.74 per hour (PAYE) / 27.39 per hour (Umbrella) Location: Perceval House, Ealing - Various Sheltered Housing sites Working Arrangements: Site-based Hours: Part time, 17.5 hours per week DBS required Sheltered Officer: We are currently recruiting for a dedicated and customer-focused Sheltered Officer to join the Housing Landlord Services team at Ealing Council. This is a fantastic opportunity to make a real difference to resident's lives by providing a professional, supportive and responsive housing management service across the borough's sheltered housing schemes. The successful candidate will ensure residents are able to sustain their tenancies and live independently in a safe, secure, and welcoming environment. This role will involve direct contact with residents, coordinating support, and ensuring all housing management responsibilities are delivered to a high standard. Key Responsibilities: Take responsibility for the day-to-day management of designated sheltered housing schemes. Act as the main point of contact for residents, families, and partner agencies regarding tenancy and housing matters. Conduct welfare and tenancy checks, ensuring residents' support needs are regularly assessed and acted upon. Coordinate referrals to support services where required, including social care and health partners. Carry out compliance checks, fire safety inspections, and ensure communal areas remain safe and well-maintained. Manage low-level Anti-Social Behaviour (ASB) issues and escalate where necessary. Support the letting process for new tenants, from viewings and sign-ups through to settling-in support. Promote community engagement and help residents participate in scheme activities and local initiatives. Maintain accurate records in line with data protection and safeguarding procedures. Required Skills and Experience: Experience working within housing management or a related field. Strong customer service skills and the ability to work sensitively with older or vulnerable residents. Knowledge of housing legislation, tenancy management, and safeguarding principles. Ability to assess resident needs and make appropriate referrals to support services. Confident IT user, with experience using Microsoft Office and housing management systems. Excellent communication and interpersonal skills, with the ability to build strong working relationships. Ability to manage workload independently and respond effectively to emergencies or complex situations. Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

The Head of Resident, Experience is a senior leadership role within JRHT. This post provides strategic leadership and management for the Folk Hall, Communities Development Officer, Resident Involvement Officer, Money and Benefit Advice, Digital Inclusion, Complaints and Customer Service Centre. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation.Our values make us unique as an organisation. They show us what we care about, help us make decisions and show us how to behave. Built on trust Show they care Making a difference Description Key Responsibilities As a member of the leadership team within the Housing and Communities Directorate, work collaboratively with other Heads of Service and key stakeholders to deliver the strategic objectives of JRHT. Develop and review policies, procedures, marketing strategies, ensuring that they are up to date, legally compliant and meet the needs of our residents and wider communities. Implement policies effectively, ensuring that all colleagues are fully trained and understand their responsibilities. Ensure that all policies and procedures relating to the smooth operation of the Post Office located in the Folk Hall are delivered and monitored accordingly. To set the objectives for the team aligned to the delivery of the strategic objectives of JRHT. Develop and maintain strong networks and relationship with colleagues across JRHT and external organisation to ensure excellent service delivery and maximisation of the use of the Folk Hall and its resources. Promote and safeguard the welfare of residents and ensure appropriate safeguarding referrals are made to the relevant authorities where adults or young people are at risk. Maintain robust business continuity plans and perform all required emergency planning actions in the event of an emergency. Lead and motivate teams across all locations, promoting a culture of excellence and continuous improvement and ensuring that colleagues have the knowledge and skills to perform their roles effectively, through performance appraisals and constructive feedback. Develop, implement and maintain effective learning and development and successions planning strategy for the service. Develop and implement comprehensive strategies to address the needs of adults, including identifying gaps in services, forecasting future demands, and setting goals for service delivery. Responsible for partnership work with external contractors to provide a service to deliver the Tenant Satisfaction Survey, analyse the results and provide feedback to Director of Communities Profile CIH level 4 or 5 or willingness to work towards, or other comparable qualification. Extensive knowledge, experience and understanding of providing customer centric activities, events and service delivery within a social housing sector. Proven leadership experience in managing different activities, priorities and workloads across a variety of different subject matters and services. Understanding of the requirements around Tenant Satisfaction Measure surveys, and the Housing Ombudsman Complaint Handling Code. Delivery of transformational change and continuous service improvements which supports JRHT's strategic objectives, and those provided by the heritage and legacy of the Folk Hall. Proven experience of delivering excellent communications and interpersonal skills to build rapport with individuals, communities, stakeholders and colleagues. Knowledge, experience and understanding of the analytical skills to identify trends, assess needs and develop strategies, including the use of social value methodologies. Knowledge of risk management, health and safety compliance within a busy environment such as the Folk Hall. Proven ability to manage budgets and financial resources effectively, including ensuring that a clear marketing strategy and long term plans for the Folk Hall are created and delivered. Ability to lead, motivate and empower colleagues to be high performers and create a positive working environment for all. Job Offer Competitive salary of 65,000 per annum. Opportunity to work in York, contributing to a meaningful cause. Supportive and professional work environment. If you are ready to make a difference and excel as the Head of Resident Experience, we encourage you to apply today.

Asset Intelligence Officer Royal Borough of Kensington and Chelsea Location: London (Hybrid - 3 days office-based) Contract Type: Permanent Closing Date: Sunday 3rd November Interviews: 13th-14th November Join a Borough That Puts Communities FirstThe Royal Borough of Kensington and Chelsea is one of London's most vibrant and diverse boroughs. We are proud of our commitment to delivering high-quality housing services that meet the needs of our residents. As we embark on a major transformation of our asset management systems, this is a pivotal moment to join our team and help shape the future of property data management. About the RoleWe're seeking an Asset Intelligence Analyst to join our Property Data team. This role is critical to ensuring the accuracy, integrity, and strategic value of our housing asset data.You'll be instrumental in: Supporting the procurement and implementation of a new asset management system. Managing and auditing property data to ensure it meets governance and quality standards. Collaborating with internal and external stakeholders to ensure timely and accurate data flows. Preparing reports, insights, and supporting data migration and validation processes. This is an ideal opportunity for someone with strong data analytics and audit experience, particularly in housing or property data environments. What You'll Bring We're looking for someone who: Has experience in data analytics, audit, and ideally data migration. Understands property data within a local authority or housing context. Is confident using tools like Power BI, Excel, and SharePoint. Has a process-led mindset and can work within governance frameworks. Can work collaboratively across teams and communicate effectively. Has experience managing housing databases and preparing performance reports. Desirable but not essential: Exposure to BIM data. Experience working in a business partner model. Familiarity with GIS or Microsoft Access. What You'll Get in Return As an employee of the Royal Borough of Kensington and Chelsea, you'll be part of a forward-thinking council that values innovation, collaboration, and community impact. You'll benefit from a competitive salary, generous annual leave, and access to the Local Government Pension Scheme. We offer flexible working arrangements, professional development opportunities, and a supportive environment where your contributions help shape services that matter. With a central London location and a commitment to employee wellbeing, this is a place where you can thrive both professionally and personally. Please get in touch with for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We're looking for a proactive and organised Property Compliance & Maintenance Project Manager to help deliver a high-quality, safe, and customer-focused property service across a housing portfolio.You'll manage statutory compliance programmes (such as gas, fire, electrical, asbestos, and water safety), oversee contractors, and ensure all homes and communal areas meet legal and health & safety standards.This is a hands-on, varied role ideal for someone with experience in property compliance , facilities management , or repairs & maintenance within housing or similar sectors. Key Responsibilities Manage and deliver all statutory compliance programmes, including:Gas and heating systems (gas, oil, LPG, ASHP, renewables)Electrical testing and inspections (EICR, PAT)Fire safety systems and equipmentWater hygiene and legionella preventionAsbestos managementLift safety and other mechanical systemsMonitor contractor performance and ensure all maintenance and compliance works are delivered safely, on time, and to high standards.Keep accurate records (digital and paper) for all compliance and servicing programmes.Work closely with the Health & Safety Officer to maintain regulatory compliance and respond to any audit or inspection requirements.Manage relevant budgets, approve invoices, and ensure value for money in all contracted works.Prepare service charge estimates and performance reports for management review.Liaise with residents, contractors, and colleagues to ensure effective communication and minimal disruption during works.Support wider property and asset management projects as needed. Qualifications (Desirable) NEBOSH or IOSH qualification. Relevant technical certifications (e.g. Gas Safe awareness, Legionella management, NICEIC, etc.). Salary: £35,000 PA Monday to Friday 9am to 5pm Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

We are seeking a dedicated and compassionate Sheltered Housing Officer to join a local authority's Sheltered Housing Team in Essex. This vital role supports older and vulnerable residents by delivering a high-quality, resident-focused service that is data-led and performance-driven. Key Responsibilities: Manage day-to-day operations of a sheltered housing scheme Conduct new tenant inductions, daily welfare checks, and update support plans Ensure full compliance with health and safety regulations, including fire safety and telecare systems Liaise with external agencies to support tenants and coordinate social activities Promote independent living and encourage a strong sense of community Address safeguarding concerns and maintain accurate, up-to-date records Participate in an emergency out-of-hours rota Ideal Candidate Profile: Excellent communication skills and a compassionate, empathetic approach Experience supporting older or vulnerable individuals, including those with disabilities Ability to remain calm under pressure and work independently Confident with IT and Microsoft Office tools Knowledge of sheltered housing, safeguarding protocols, and telecare systems Holds a valid UK driving licence and access to a vehicle with business insurance Flexible attitude towards emergency or out-of-hours work How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

We are seeking a Health and Safety Officer to ensure compliance with health and safety regulations within the social housing sector. This role is based in York. Client Details This not-for-profit organisation operates within the housing sector. As a medium-sized organisation, it is committed to maintaining compliance and upholding high standards across all housing while making positive changes to the local community. Description Deliver key health and safety objectives and projects in line with the team's annual plan. Review, implement and maintain health and safety arrangements, ensuring compliance with legislation. Provide advice and recommend improvements across the business to mitigate risks and ensure compliance with the latest legislation. Monitor and review health and safety activities, documentation, and performance outcomes, providing feedback and reporting as needed. Communicate health and safety information effectively, including designing, delivering, and reviewing training materials. Build strong stakeholder relationships, influence positive health and safety culture, and represent the Health and Safety Team at meetings. Support managers with safe working practices, including accident/incident investigations and operational reporting. Research and share industry best practice, regulatory requirements, and implications for the business. Contribute to administrative processes, training events, meetings, and report preparation. Ensure compliance with core organisational policies (equality, data protection, people management, customer care, health and safety, risk management). Support compliance and operational health and safety activities for offices (e.g. fire drills, safety processes, documentation). Assist in developing, implementing and maintaining health and safety systems to track performance and ensure accurate, timely reporting Profile NEBOSH Certificate (minimum), with commitment to work towards NEBOSH Diploma (or equivalent). Experience working in health and safety or a related environment. Full UK driving licence. Recognised as a competent person under the Management of Health and Safety at Work Regulations 1999. Membership of a professional body, with willingness to evidence continuous professional development. Willingness to develop expertise in areas such as construction, fire safety, and COSHH. Job Offer Competitive salary Fixed-term contract offering stability and structured responsibilities. Opportunities to make a meaningful impact within a not-for-profit organisation. Supportive workplace culture with a focus on safety and collaboration. Convenient location inYork.

Part of the Stonewater Group, Mount Green Housing Association meets people s housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking a Planned Works Project Officer to support the planned works programme manager (PWPM) to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion. We are looking for an excellent communicator, with the ability to foster effective relationships internally and externally. Role purpose: To deliver the stock investment and planned works programmes for MGHA properties. To support and inform the development of delivery programmes with PWPM, 3rd party consultants and contractor partners, reviewing and reporting on progress, resulting in a cost effective and resident focused service. The ideal candidate will: Be qualified in a relevant technical discipline, or the ability to demonstrate suitable experience to meet the requirements of this role. Ideally have an appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards. Have knowledge and experience of the design and specification of cyclical planned and improvement programmes Understand supply chain management. Have understanding of the scope, requirements and application of relevant health and safety legislation Have strong knowledge of general building construction, Planning Regulations, Building Regulations and the Construction, Design and Management Regulations 2010 Experience of managing a planned maintenance and programmed contract works service, in a social housing environment Excellent IT and data analytical skills, including the ability to analyse data and market trends. Strong organisational, logistics and planning skills. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Additionally, this role is well-suited to be part of our out of-hours response team who work on a rota-basis. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.

Regional Health & Safety Officer Rugby Based Private Housing Developer 50k- 55k + Car / 7K Car Allowance + 26 Days holiday + Bank + Bonus + Enhanced Benefits Exciting role on offer for a Health & Safety Officer to join an award-winning construction company where you will have full autonomy in your role, work alongside the H&S Director, and work on a variety of projects from land acquisition to project completion alongside receiving a generous salary and package. Are you a Health and Safety professional with a construction background looking for a role variety within a private developer? Are you looking to join a respected developer that values quality, safety, and continuous professional growth? This construction company are well renowned in the Midlands and with a turnover of circa 300m, they have a healthy order book for the future. This award winning construction contractor build high-quality projects around the North-West earning themselves HBF 5 Star Status. They have developed a strong brand image and are now requiring a Health and Safety Officer to provide their knowledge and technical skills to help drive the company forward. In this role you will be based from the Rugby office and work an overall 50/50 site and office split. You will be responsible for ensuring all health and safety standards and policies are being implemented and adhered. You will also assist in the creation and review of health and safety policies and procedures, undertake site inspections, attend safety meetings, compile pre-construction files, and liaise with external stakeholders such as Local Authorities and HSE. This is a rare and exciting opportunity for a Health and Safety Officer to join this established construction company at a senior level, with autonomy, work variety alongside the chance to receive a generous salary and package. The Role: - Health and Safety Officer - Various projects from initial land stages right through to project completion - Carry out regular site inspections and safety audits across active developments - Provide ongoing support and advice to site management and staff - Office and site based - 50/50 split The Person: - Experience in Health and Safety in construction projects - NEBOSH certificate - Organised, proactive, and capable of managing own workload and priorities - Live in a commutable location to Rugby - Looking for autonomy, stability and a role where no two days are the same Reference Number: BBBH (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Zoe Cann at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Regional Health & Safety Officer Rugby Based Private Housing Developer £50k-£55k + Car / 7K Car Allowance + 26 Days holiday + Bank + Bonus + Enhanced Benefits Exciting role on offer for a Health & Safety Officer to join an award-winning construction company where you will have full autonomy in your role, work alongside the H&S Director, and work on a variety of projects from land acquisition to project completion alongside receiving a generous salary and package.Are you a Health and Safety professional with a construction background looking for a role variety within a private developer? Are you looking to join a respected developer that values quality, safety, and continuous professional growth? This construction company are well renowned in the Midlands and with a turnover of circa £300m, they have a healthy order book for the future. This award winning construction contractor build high-quality projects around the North-West earning themselves HBF 5 Star Status. They have developed a strong brand image and are now requiring a Health and Safety Officer to provide their knowledge and technical skills to help drive the company forward.In this role you will be based from the Rugby office and work an overall 50/50 site and office split. You will be responsible for ensuring all health and safety standards and policies are being implemented and adhered. You will also assist in the creation and review of health and safety policies and procedures, undertake site inspections, attend safety meetings, compile pre-construction files, and liaise with external stakeholders such as Local Authorities and HSE. This is a rare and exciting opportunity for a Health and Safety Officer to join this established construction company at a senior level, with autonomy, work variety alongside the chance to receive a generous salary and package. The Role: - Health and Safety Officer- Various projects from initial land stages right through to project completion- Carry out regular site inspections and safety audits across active developments- Provide ongoing support and advice to site management and staff- Office and site based - 50/50 split The Person: - Experience in Health and Safety in construction projects- NEBOSH certificate- Organised, proactive, and capable of managing own workload and priorities- Live in a commutable location to Rugby- Looking for autonomy, stability and a role where no two days are the same Reference Number: BBBH 263876To apply for this role or to be considered for further roles, please click "Apply Now" or contact Zoe Cann at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Title: Homeowner Coordinator Contract Type: 12 months Fixed Term, FT, 35 hours Salary: £26,296 per annum to £28,982 per annum (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working) Closing Date: 30th October 2025 Interview Dates: 7th November 2025 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Homeownership Team at L&Q: We're looking for a customer-focused Homeowner Coordinator to support our Homeownership team with providing a wide range of services - from assisting the Homeownership Officer with right to buy sales, staircasing (purchasing further shares), home improvements, lease enquiries, completions and pre-sale enquiries. In this fast-paced role, you'll assist Officers and Management with varied tasks, ensuring smooth case progression and excellent customer communication. You'll need strong administration and organisational skills, a proactive attitude, and the ability to manage multiple priorities. Experience in housing or a property sales environment is desirable. If this sounds like you, we would love for you to apply! Your impact in the role: Deliver knowledgeable, customer-first service to residents, new customers, third parties, and colleagues Support with case management by keeping customers and third parties up to date and assisting in progression of cases through fact-finding processes including sourcing and supplying information or documents Manage incoming enquiries via phone and email, updating customer records accurately Build strong relationships internally and externally to ensure timely delivery of services What you'll bring: Proven track record in an administrative environment, with the ability to manage office processes in a fast-paced, target-driven setting Excellent customer service skills and with a passion for providing exceptional customer service Strong organisational skills, with keen attention to detail and ability to meet deadlines Proficiency in MS Office with accurate data entry skills and ability to use business systems and office applications Excellent written and verbal communication skills Demonstrable collaboration and stakeholder management skills If you require any reasonable adjustments at any stage during this process, including application stage, please email us. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.