About Our Business Selwood is the UK s leading pump rental solutions company and part of the Workdry International Group, delivering reliable, tailored pumping solutions to the Water, Environmental and Construction sectors for over 70 years. Our success is built on the strength of our people. Across our nationwide network of branches, we work together with honesty, respect and teamwork sharing ideas, supporting one another and always striving to improve. Safety is at the heart of everything we do, ensuring our people and the communities we work in get home safe every day, while our work helps protect vital resources for future generations. It s an exciting time to join Selwood as we continue to grow. We re committed to investing in our people developing the skills, knowledge and career opportunities that help our teams succeed and build long-term careers with us. About The Role We are growing our electrical division to meet the ever-increasing needs of our expanding business. To help us achieve this we are looking for a Mobile Electrician to join our team who cover the Essex, London and Kent region. For the first 6 months, you will be based at either the Bedford, Dartford or Bracknell depots for training and development as well as working with our team on sites. Within this role you will be responsible for installing, maintaining, servicing and repairing electrical and mechanical equipment between branches and customer sites across the south region in a safe, professional and efficient manner. The ideal candidate will have practical electrical engineering skills and experience. Working hours are Monday to Friday 40 hours per week as well as being part of an on-call rota, but this can be variable dependant on the needs of the business. It is essential that applicants hold an ECS Gold Card or have the relevant qualifications or experience in Electrical Installations to obtain an ECS Gold card. Tasks and responsibilities for this role include : You will carry out electrical installation work efficiently in accordance with the current I.E.E.Regulations for Electrical Installations and the Construction Industry Safety Regulations. Be able to maintain, install, service and repair electrical/mechanical pump sets within the hire fleet and any customer units as required to the required legislative standards. You will be required to produce reports and estimates to repair set units and advise on safety issues as necessary. Keep a good standard of housekeeping ensuring work areas and vehicles are kept in good order and clean. Ensure all necessary Risk Assessment/Method Statements are adhered to. To communicate regularly and effectively with your manager and all internal and external customers and stakeholders regarding business and customer expectations on timelines, quality and overall service levels Be self-driven, with the ability to work independently to manage own workloads and call outs. Ability to attend call outs for the branch as part of a call out rota which is 1 in 6 weeks. Qualifications: Essential to be a JIB Qualified Electrician and to be able to meet the requirements to obtain an ECS Gold card - 18th edition. Full UK Driving Licence (as company van is provided) What we can offer you We understand balancing work and life commitments isn t always easy, that s why we ve designed our benefits package to support you in all areas of life. Competitive salary Company van (for work use) Enhanced overtime pay (for additional hours and call outs) Medicash Scheme medical expenses scheme (access to 24hour online GP services, discounted gym memberships) Pension scheme with contribution based on total earnings not just salary 25 days holiday + 8 Bank Holidays Increasing annual leave entitlement with long service 3x your annual salary life insurance (DIS) Support for development and training Employee assistance programme (EAP) & access to Mental Health first aiders Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) Employee referral scheme This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.
02/03/2026
Full time
About Our Business Selwood is the UK s leading pump rental solutions company and part of the Workdry International Group, delivering reliable, tailored pumping solutions to the Water, Environmental and Construction sectors for over 70 years. Our success is built on the strength of our people. Across our nationwide network of branches, we work together with honesty, respect and teamwork sharing ideas, supporting one another and always striving to improve. Safety is at the heart of everything we do, ensuring our people and the communities we work in get home safe every day, while our work helps protect vital resources for future generations. It s an exciting time to join Selwood as we continue to grow. We re committed to investing in our people developing the skills, knowledge and career opportunities that help our teams succeed and build long-term careers with us. About The Role We are growing our electrical division to meet the ever-increasing needs of our expanding business. To help us achieve this we are looking for a Mobile Electrician to join our team who cover the Essex, London and Kent region. For the first 6 months, you will be based at either the Bedford, Dartford or Bracknell depots for training and development as well as working with our team on sites. Within this role you will be responsible for installing, maintaining, servicing and repairing electrical and mechanical equipment between branches and customer sites across the south region in a safe, professional and efficient manner. The ideal candidate will have practical electrical engineering skills and experience. Working hours are Monday to Friday 40 hours per week as well as being part of an on-call rota, but this can be variable dependant on the needs of the business. It is essential that applicants hold an ECS Gold Card or have the relevant qualifications or experience in Electrical Installations to obtain an ECS Gold card. Tasks and responsibilities for this role include : You will carry out electrical installation work efficiently in accordance with the current I.E.E.Regulations for Electrical Installations and the Construction Industry Safety Regulations. Be able to maintain, install, service and repair electrical/mechanical pump sets within the hire fleet and any customer units as required to the required legislative standards. You will be required to produce reports and estimates to repair set units and advise on safety issues as necessary. Keep a good standard of housekeeping ensuring work areas and vehicles are kept in good order and clean. Ensure all necessary Risk Assessment/Method Statements are adhered to. To communicate regularly and effectively with your manager and all internal and external customers and stakeholders regarding business and customer expectations on timelines, quality and overall service levels Be self-driven, with the ability to work independently to manage own workloads and call outs. Ability to attend call outs for the branch as part of a call out rota which is 1 in 6 weeks. Qualifications: Essential to be a JIB Qualified Electrician and to be able to meet the requirements to obtain an ECS Gold card - 18th edition. Full UK Driving Licence (as company van is provided) What we can offer you We understand balancing work and life commitments isn t always easy, that s why we ve designed our benefits package to support you in all areas of life. Competitive salary Company van (for work use) Enhanced overtime pay (for additional hours and call outs) Medicash Scheme medical expenses scheme (access to 24hour online GP services, discounted gym memberships) Pension scheme with contribution based on total earnings not just salary 25 days holiday + 8 Bank Holidays Increasing annual leave entitlement with long service 3x your annual salary life insurance (DIS) Support for development and training Employee assistance programme (EAP) & access to Mental Health first aiders Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) Employee referral scheme This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.
Branch Manager - Construction Hire & Sales - Manchester - £50,000 to £55,000 + Bonus + Car Are you an experienced leader within construction hire, scaffolding or non-mechanical plant? Have you managed both sales growth and branch operations simultaneously? Can you drive P&L performance while building long-term contractor relationships? Do you thrive in a fast-paced, customer-facing environment? Take your career to the next level with a leading UK provider of construction hire, access and safety solutions, operating from a well-established Manchester branch serving regional contractors and infrastructure clients. What you NEED Proven experience within construction hire, scaffolding, access, groundworks or safety systems Previous Branch Manager, Depot Manager, Senior Sales Manager or similar leadership role Demonstrable P&L responsibility Strong commercial awareness and sales-driven mindset Experience managing internal sales, yard and delivery teams Ability to grow revenue and improve branch performance Full UK driving licence What you'll get in return £50,000 to £55,000 basic salary Performance-related bonus structure Car or car allowance Autonomy to run and grow a key regional branch Clear progression path within a national group Established customer base with significant growth potential Nice to Haves Experience with scaffolding systems, temporary fencing, edge protection, or groundworks equipment Strong regional contractor network across Greater Manchester and the North West Experience leading change or driving branch turnaround Background progressing internally from sales to management Company Profile This organisation operates a nationwide branch network delivering construction hire, access systems, edge protection, temporary works and groundworks solutions. Supporting contractors, civil engineering firms and infrastructure projects, the business combines operational strength with commercial agility, delivering high service levels and technical expertise across the UK. The Manchester branch plays a key role in regional performance and is positioned for continued growth under new senior leadership. Role & Responsibilities Full P&L responsibility for the Manchester branch Drive revenue growth through proactive sales leadership Lead and develop internal sales, yard and delivery teams Build and maintain strong contractor and site relationships Ensure high standards of customer service and on-time delivery Oversee stock control, asset utilisation and operational efficiency Implement strategic initiatives set at regional level Report on branch performance, pipeline and forecasts Maintain health and safety standards across yard and site operations Why this role is available The current Branch Manager has been promoted into a senior regional leadership position, creating an opportunity for an experienced hire professional to step into a well-performing branch with significant headroom for growth. INDWIN Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks
24/02/2026
Full time
Branch Manager - Construction Hire & Sales - Manchester - £50,000 to £55,000 + Bonus + Car Are you an experienced leader within construction hire, scaffolding or non-mechanical plant? Have you managed both sales growth and branch operations simultaneously? Can you drive P&L performance while building long-term contractor relationships? Do you thrive in a fast-paced, customer-facing environment? Take your career to the next level with a leading UK provider of construction hire, access and safety solutions, operating from a well-established Manchester branch serving regional contractors and infrastructure clients. What you NEED Proven experience within construction hire, scaffolding, access, groundworks or safety systems Previous Branch Manager, Depot Manager, Senior Sales Manager or similar leadership role Demonstrable P&L responsibility Strong commercial awareness and sales-driven mindset Experience managing internal sales, yard and delivery teams Ability to grow revenue and improve branch performance Full UK driving licence What you'll get in return £50,000 to £55,000 basic salary Performance-related bonus structure Car or car allowance Autonomy to run and grow a key regional branch Clear progression path within a national group Established customer base with significant growth potential Nice to Haves Experience with scaffolding systems, temporary fencing, edge protection, or groundworks equipment Strong regional contractor network across Greater Manchester and the North West Experience leading change or driving branch turnaround Background progressing internally from sales to management Company Profile This organisation operates a nationwide branch network delivering construction hire, access systems, edge protection, temporary works and groundworks solutions. Supporting contractors, civil engineering firms and infrastructure projects, the business combines operational strength with commercial agility, delivering high service levels and technical expertise across the UK. The Manchester branch plays a key role in regional performance and is positioned for continued growth under new senior leadership. Role & Responsibilities Full P&L responsibility for the Manchester branch Drive revenue growth through proactive sales leadership Lead and develop internal sales, yard and delivery teams Build and maintain strong contractor and site relationships Ensure high standards of customer service and on-time delivery Oversee stock control, asset utilisation and operational efficiency Implement strategic initiatives set at regional level Report on branch performance, pipeline and forecasts Maintain health and safety standards across yard and site operations Why this role is available The current Branch Manager has been promoted into a senior regional leadership position, creating an opportunity for an experienced hire professional to step into a well-performing branch with significant headroom for growth. INDWIN Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks
General Manager - NO WEEKEND WORK! Annual bonus + a company vehicle! Join for a reputable specialist hire business with a national network offering strong career prospects, why wouldn't you apply?!
Responsibilities of the General Manager will include, but are not limited to:
Creating a happy, motivated environment for your workforce
Organising the daily tasks of the depot
Monitoring departmental workloads and dealing with any staff issues that may arise
Responsible for all health and safety and other safety at work requirements
Maintain high standards of work whilst ensuring that the depot runs smoothly and maintain excellent levels of customer service on a daily basis
As the General Manager you will ensure that contribution targets for the depot are achieved
As the General Manager you will manage a team of engineers, drivers and yard operatives within a specialist equipment hire depot, typically 25 staff.
Please apply if you are based near to Tenbury Wells area with knowledge of the following construction sectors, plant hire, tool hire, trenching and shoring, lifting, non mechanical, power generation, accommodation or other specialist equipment hire.
To be successful you may have worked in positions such as a Plant Manager, Assistant Manager, Regional Manager, Branch Manager or Depot Manager, Workshop Manager, Hire Manager, Rental Manager, General Manager or a Hire Supervisor.
Benefits of the General Manager
No weekend work!
£45,000 - £50,000 per annum DOE + annual bonus
Company Vehicle or car allowance
Free on-site Parking!
Employer contributory pension
22 days annual leave plus bank holidays
Staff social fund (money for team building exercises etc.)
Annual Health & Wellness payment plan
Cycle to work scheme
Hit the APPLY button today if this General Manager role is of interest to you!! Contact Amy Denton on: (phone number removed) or email: (url removed)
03/02/2023
Permanent
General Manager - NO WEEKEND WORK! Annual bonus + a company vehicle! Join for a reputable specialist hire business with a national network offering strong career prospects, why wouldn't you apply?!
Responsibilities of the General Manager will include, but are not limited to:
Creating a happy, motivated environment for your workforce
Organising the daily tasks of the depot
Monitoring departmental workloads and dealing with any staff issues that may arise
Responsible for all health and safety and other safety at work requirements
Maintain high standards of work whilst ensuring that the depot runs smoothly and maintain excellent levels of customer service on a daily basis
As the General Manager you will ensure that contribution targets for the depot are achieved
As the General Manager you will manage a team of engineers, drivers and yard operatives within a specialist equipment hire depot, typically 25 staff.
Please apply if you are based near to Tenbury Wells area with knowledge of the following construction sectors, plant hire, tool hire, trenching and shoring, lifting, non mechanical, power generation, accommodation or other specialist equipment hire.
To be successful you may have worked in positions such as a Plant Manager, Assistant Manager, Regional Manager, Branch Manager or Depot Manager, Workshop Manager, Hire Manager, Rental Manager, General Manager or a Hire Supervisor.
Benefits of the General Manager
No weekend work!
£45,000 - £50,000 per annum DOE + annual bonus
Company Vehicle or car allowance
Free on-site Parking!
Employer contributory pension
22 days annual leave plus bank holidays
Staff social fund (money for team building exercises etc.)
Annual Health & Wellness payment plan
Cycle to work scheme
Hit the APPLY button today if this General Manager role is of interest to you!! Contact Amy Denton on: (phone number removed) or email: (url removed)
To be responsible for assisting the Depot Manager in delivering our right first-time agenda through effective management and control of the installation Depot. This includes supporting the recruitment, development, and management of Depot colleagues; delivery and receipt of goods; control of stock; managing all elements of installation including recruiting, training, and developing the self-employed installation teams and collection of all payments cost effectively. To always deliver complete customer satisfaction.
Essential Criteria:
Excellent written and spoken communication skills
High attention to detail
Excellent record keeping and administrative skills
2 years administrative experience in a Branch Environment
Health and Safety experience / knowledge
Prepared to undertake relevant training as per desirable criteria
Intermediate knowledge of Microsoft packages
Desirable Criteria:
NVQ/MTC/ITC
IOSH – (minimum Managing Safely)
Management Experience
Key Competencies:
Customer oriented
Initiative
Building relationships
Detail oriented
Problem Solving
Roles and Responsibilities:
To support the Depot Manager in the recruitment, development and motivation of staff to ensure that they are capable of and prepared to meet agreed Depot objectives
To support in the day to day running of the installation Depot
To provide cover for the Depot Manager as and when required
To be responsible for undertaking or supporting any depot duties required in carrying out installations of the company’s product to required standard
To ensure that all contracts are installed to the scheduled date, ensuring customer satisfaction is achieved
To provide regular communication with customers to ensure that they are fully update in all aspects of their installations
To deal promptly and professionally with any customer interactions and to ensure that any concerns are resolved
To assist in ensuring that payments are collected from customers promptly and forwarded to Head Office in an appropriate timeframe and within guidelines
To monitor with the Depot Manager any outstanding payments and on a daily basis make arrangements for collection at the earliest possible date whilst at all times maintain customer satisfaction
To monitor and control all consumable stock and finished goods with a view to minimising all costs. Control the delivery of new frames and ensure the return of all remakes to the factory on the following delivery
To support in the provision of adequate health and safety information and equipment for all Depot staff and installation teams and to ensure that the branch complies with current regulations. Report any accidents in the working place to Head Office immediately following any incident
To support in monitoring the performance of all installation teams to ensure that they are complying with all company procedures and health and safety procedures. Address any concerns immediately and escalate where necessary
To ensure that installation teams are installing safety glass in the necessary critical locations on all installations
To control and monitor the movement of company vehicles and monitor and maintain appropriate standards for the vehicles undertaking appropriate checks as necessary
To adopt a flexible approach according to the needs and resources of the depot and undertake all other duties as requested by any senior member of staff.
To undertake any other duties as assigned by any senior member of staff.
To ensure that flexible working arrangements are in place at all times for the whole department, particularly during annual leave and sickness to cover team members if required
This list is not exhaustive. Safestyle UK is a changing organisation and the job description may require periodic review in the light of prevailing circumstances and therefore flexibility is necessary to ensure the performance of the duties
08/10/2021
Permanent
To be responsible for assisting the Depot Manager in delivering our right first-time agenda through effective management and control of the installation Depot. This includes supporting the recruitment, development, and management of Depot colleagues; delivery and receipt of goods; control of stock; managing all elements of installation including recruiting, training, and developing the self-employed installation teams and collection of all payments cost effectively. To always deliver complete customer satisfaction.
Essential Criteria:
Excellent written and spoken communication skills
High attention to detail
Excellent record keeping and administrative skills
2 years administrative experience in a Branch Environment
Health and Safety experience / knowledge
Prepared to undertake relevant training as per desirable criteria
Intermediate knowledge of Microsoft packages
Desirable Criteria:
NVQ/MTC/ITC
IOSH – (minimum Managing Safely)
Management Experience
Key Competencies:
Customer oriented
Initiative
Building relationships
Detail oriented
Problem Solving
Roles and Responsibilities:
To support the Depot Manager in the recruitment, development and motivation of staff to ensure that they are capable of and prepared to meet agreed Depot objectives
To support in the day to day running of the installation Depot
To provide cover for the Depot Manager as and when required
To be responsible for undertaking or supporting any depot duties required in carrying out installations of the company’s product to required standard
To ensure that all contracts are installed to the scheduled date, ensuring customer satisfaction is achieved
To provide regular communication with customers to ensure that they are fully update in all aspects of their installations
To deal promptly and professionally with any customer interactions and to ensure that any concerns are resolved
To assist in ensuring that payments are collected from customers promptly and forwarded to Head Office in an appropriate timeframe and within guidelines
To monitor with the Depot Manager any outstanding payments and on a daily basis make arrangements for collection at the earliest possible date whilst at all times maintain customer satisfaction
To monitor and control all consumable stock and finished goods with a view to minimising all costs. Control the delivery of new frames and ensure the return of all remakes to the factory on the following delivery
To support in the provision of adequate health and safety information and equipment for all Depot staff and installation teams and to ensure that the branch complies with current regulations. Report any accidents in the working place to Head Office immediately following any incident
To support in monitoring the performance of all installation teams to ensure that they are complying with all company procedures and health and safety procedures. Address any concerns immediately and escalate where necessary
To ensure that installation teams are installing safety glass in the necessary critical locations on all installations
To control and monitor the movement of company vehicles and monitor and maintain appropriate standards for the vehicles undertaking appropriate checks as necessary
To adopt a flexible approach according to the needs and resources of the depot and undertake all other duties as requested by any senior member of staff.
To undertake any other duties as assigned by any senior member of staff.
To ensure that flexible working arrangements are in place at all times for the whole department, particularly during annual leave and sickness to cover team members if required
This list is not exhaustive. Safestyle UK is a changing organisation and the job description may require periodic review in the light of prevailing circumstances and therefore flexibility is necessary to ensure the performance of the duties
JOB TITLE - Hire Controller
HOURS -8.30 TO 5.30 Monday to Friday
SALARY - 17,000 TO 20,000
CLIENT PROFILE
Our client is one of the UK's leading construction industry supplier of Trenching and Shoring equipment systems.
They operate a national sales force network from 17 strategically located depots providing UK and Ireland coverage. To accompany their products they offer a full design and advisory service using the latest AutoCAD systems and field based engineers to meet our customers’ objectives efficiently and safely
JOB ROLE
Provide full support to your line manager delivering excellent customer service ensuring all hire transactions are completed efficiently, accurately and in line with company policies / procedures / processes and customer requirements. Strive to convert all viable enquiries into hire business working closely with all members of the commercial, technical & sales teams. Reporting to the Senior Hire Controller.
DUTIES
• Managing Relationships with both internal and external contacts
• Development of self and team members
• Presenting oral and written communication
• Has the ability to use a variety of media and communication aids
• Gathering and analysing information
• Understanding/Interpreting financial information
• Product/technical knowledge of the hire industry
• Participate in the generation of ideas
• Ensure contracts are correctly completed
• Arrange appropriate transfer of equipment between depots
When it is considered necessary or appropriate by management you may be required to carry out any duties considered within your skill and competence to assist the effective running of the business i.e. provide cover for the Senior Hire Controller, provide cover to other departments within the team, provide cover at other branches, interface with clients, partake in stocktake counts, deliver training, attend marketing events and attend development courses
Education:
Competent maths & English skills
Able to read & write to a good standard
Knowledge/background:
Knowledge of shoring/hire industry advantageous
Knowledge of proprietary shoring equipment advantageous
Knowledge construction/housing/civil engineering industry advantageous
Good geographical knowledge of region/UK advantageous
I.T. Skills:
Basic computer literacy – MS Office/Outlook skills
Knowledge of G42 or other similar hire rental asset management systems advantageous
Knowledge of Team Visual or other similar customer relationship management (CRM)
systems advantageous
Excellent telephone manner essential
Other:
Driving licence advantageous
22/01/2017
JOB TITLE - Hire Controller
HOURS -8.30 TO 5.30 Monday to Friday
SALARY - 17,000 TO 20,000
CLIENT PROFILE
Our client is one of the UK's leading construction industry supplier of Trenching and Shoring equipment systems.
They operate a national sales force network from 17 strategically located depots providing UK and Ireland coverage. To accompany their products they offer a full design and advisory service using the latest AutoCAD systems and field based engineers to meet our customers’ objectives efficiently and safely
JOB ROLE
Provide full support to your line manager delivering excellent customer service ensuring all hire transactions are completed efficiently, accurately and in line with company policies / procedures / processes and customer requirements. Strive to convert all viable enquiries into hire business working closely with all members of the commercial, technical & sales teams. Reporting to the Senior Hire Controller.
DUTIES
• Managing Relationships with both internal and external contacts
• Development of self and team members
• Presenting oral and written communication
• Has the ability to use a variety of media and communication aids
• Gathering and analysing information
• Understanding/Interpreting financial information
• Product/technical knowledge of the hire industry
• Participate in the generation of ideas
• Ensure contracts are correctly completed
• Arrange appropriate transfer of equipment between depots
When it is considered necessary or appropriate by management you may be required to carry out any duties considered within your skill and competence to assist the effective running of the business i.e. provide cover for the Senior Hire Controller, provide cover to other departments within the team, provide cover at other branches, interface with clients, partake in stocktake counts, deliver training, attend marketing events and attend development courses
Education:
Competent maths & English skills
Able to read & write to a good standard
Knowledge/background:
Knowledge of shoring/hire industry advantageous
Knowledge of proprietary shoring equipment advantageous
Knowledge construction/housing/civil engineering industry advantageous
Good geographical knowledge of region/UK advantageous
I.T. Skills:
Basic computer literacy – MS Office/Outlook skills
Knowledge of G42 or other similar hire rental asset management systems advantageous
Knowledge of Team Visual or other similar customer relationship management (CRM)
systems advantageous
Excellent telephone manner essential
Other:
Driving licence advantageous
JOB ROLE
Provide full support to your line manager delivering excellent customer service ensuring all major project & overseas sales transactions are completed efficiently, accurately and in line with company policies / procedures / processes and customer requirements for the full life cycle of the contract. To provide dedicated customer service to major project & overseas sales customers working closely with all members of the major projects & overseas sales teams
DUTIES
• Be the first line of contact for major project customers and the major
project team responding in a timely manner
• Notify customers of equipment not returned at FOH both verbally and
in writing, and raise subsequent invoices for loss charges
• Respond to customer queries in a timely manner
• Liaise with all customers, the major project team and operations to
ensure accurate and prompt deliveries and collections
• Customer complaints, retention•
• Relationship building with client base and Major Projects Team
• Transport movements coordinated in the most cost effective manner
Business Development/ Hire revenue and other revenues
• Ensure hire transactions are administered effectively
• Dealing with all reports Logistics lost items
• Coordinate logistics both in the UK and Europe when required ensuring
maximum efficiency and customer satisfaction
• Working with Client’s coordinate the shipment of equipment to local
and international destinations to meet client requirements and delivery
expectations
• Ensure goods are correctly imported as per company procedure
• Develop supplier agreements with approved third-party logistics
partners
• Ensure that shipping/freight costs are minimised
• Produce accurate commercial documentation for all company shipment
• Ensure compliance with UK Border Agency and other similar
international agencies
• Co-ordinate all personnel movements destined for client contract
ensuring all vaccinations and documentation are kept up to date
through
proactive planning
• Develop and improve processes for the Logistics function
• Develop formal import/export process for all Trade routes
• Correct importation documentation kept on file
• Anticipate the need to take appropriate action and does so prior to
being requested.
• Demonstrate the ability to think and act without guidance or urging
• Ensure contracts are correctly completed
• Ensure customer quotations, both typed and verbal, meet with the
company’s minimum rates policy
• Ensure that all G42 system inputting is accurate
• Ensure records are accurately maintained and scanned
• Inter depot transfers
• Provide reports when required
• Adherence to the Start of Hire (SOH) and Finish of Hire (FOH)
procedures
• Chargeable Invoice Procedures
• Query Resolution
• Ensure all pro forma invoices and customs paperwork is completed
accurately and in line with procedures
• Produce purchase orders for transport movements and inter depot
transfers
• Dispatch report for Hire and charge exception rates
• Scanning of records and paperwork
• Accurate checking of customers purchase orders
• Check dispatch note completed
• Accurate stock levels
• Chargeable Invoice (CI) performance
• Accurate purchase order processing and inter depot transfers
• Accurate booking of transport with external hauliers
• To ensure as far as is reasonably practicable, personal health & safety
• Employee should contact his/her line manager with any concerns
regarding H&S
• Arrange appropriate transfers of equipment between depots on G42,
where it is commercially viable to do so and complete orders and
alleviate stock shortages
• Assist the Regional Hire Manager with stock takes
When it is considered necessary or appropriate by management you may be required to carry out any duties considered within your skill and competence to assist the effective running of the business i.e. provide cover to other departments within the team, provide cover at other branches, interface with clients, partake in stocktake counts, deliver training, attend marketing events and attend development courses.
Qualifications and Experience
Education
• Competent maths and English skills
• Able to read & write to a good standard
Knowledge/background:
• Knowledge of shoring/hire industry advantageous
• Knowledge of customs compliance essential
• Knowledge of import/export procedures essential
• Knowledge of harmonised tariff codes essential
• Knowledge of working with Incoterms essential
• Knowledge of major project proprietary shoring equipment advantageous
• Knowledge of construction/civil engineering industry advantageous
• Good geographical knowledge of UK & International territories essential
• Bilingual in European languages would be advantageous
• Customer Service experience essential
• Knowledge of booking transport to/from Europe advantageous
I.T Skills:
• Basic computer literacy – MS Office/Outlook skills
• Knowledge of G42 or similar hire rental asset management systems essential
• Knowledge of Team Visual or other similar customer relationship management (CRM) systems advantageous
• Excellent telephone manner
• Ability to use UK tradecert system unsupervised would be advantageous
22/01/2017
JOB ROLE
Provide full support to your line manager delivering excellent customer service ensuring all major project & overseas sales transactions are completed efficiently, accurately and in line with company policies / procedures / processes and customer requirements for the full life cycle of the contract. To provide dedicated customer service to major project & overseas sales customers working closely with all members of the major projects & overseas sales teams
DUTIES
• Be the first line of contact for major project customers and the major
project team responding in a timely manner
• Notify customers of equipment not returned at FOH both verbally and
in writing, and raise subsequent invoices for loss charges
• Respond to customer queries in a timely manner
• Liaise with all customers, the major project team and operations to
ensure accurate and prompt deliveries and collections
• Customer complaints, retention•
• Relationship building with client base and Major Projects Team
• Transport movements coordinated in the most cost effective manner
Business Development/ Hire revenue and other revenues
• Ensure hire transactions are administered effectively
• Dealing with all reports Logistics lost items
• Coordinate logistics both in the UK and Europe when required ensuring
maximum efficiency and customer satisfaction
• Working with Client’s coordinate the shipment of equipment to local
and international destinations to meet client requirements and delivery
expectations
• Ensure goods are correctly imported as per company procedure
• Develop supplier agreements with approved third-party logistics
partners
• Ensure that shipping/freight costs are minimised
• Produce accurate commercial documentation for all company shipment
• Ensure compliance with UK Border Agency and other similar
international agencies
• Co-ordinate all personnel movements destined for client contract
ensuring all vaccinations and documentation are kept up to date
through
proactive planning
• Develop and improve processes for the Logistics function
• Develop formal import/export process for all Trade routes
• Correct importation documentation kept on file
• Anticipate the need to take appropriate action and does so prior to
being requested.
• Demonstrate the ability to think and act without guidance or urging
• Ensure contracts are correctly completed
• Ensure customer quotations, both typed and verbal, meet with the
company’s minimum rates policy
• Ensure that all G42 system inputting is accurate
• Ensure records are accurately maintained and scanned
• Inter depot transfers
• Provide reports when required
• Adherence to the Start of Hire (SOH) and Finish of Hire (FOH)
procedures
• Chargeable Invoice Procedures
• Query Resolution
• Ensure all pro forma invoices and customs paperwork is completed
accurately and in line with procedures
• Produce purchase orders for transport movements and inter depot
transfers
• Dispatch report for Hire and charge exception rates
• Scanning of records and paperwork
• Accurate checking of customers purchase orders
• Check dispatch note completed
• Accurate stock levels
• Chargeable Invoice (CI) performance
• Accurate purchase order processing and inter depot transfers
• Accurate booking of transport with external hauliers
• To ensure as far as is reasonably practicable, personal health & safety
• Employee should contact his/her line manager with any concerns
regarding H&S
• Arrange appropriate transfers of equipment between depots on G42,
where it is commercially viable to do so and complete orders and
alleviate stock shortages
• Assist the Regional Hire Manager with stock takes
When it is considered necessary or appropriate by management you may be required to carry out any duties considered within your skill and competence to assist the effective running of the business i.e. provide cover to other departments within the team, provide cover at other branches, interface with clients, partake in stocktake counts, deliver training, attend marketing events and attend development courses.
Qualifications and Experience
Education
• Competent maths and English skills
• Able to read & write to a good standard
Knowledge/background:
• Knowledge of shoring/hire industry advantageous
• Knowledge of customs compliance essential
• Knowledge of import/export procedures essential
• Knowledge of harmonised tariff codes essential
• Knowledge of working with Incoterms essential
• Knowledge of major project proprietary shoring equipment advantageous
• Knowledge of construction/civil engineering industry advantageous
• Good geographical knowledge of UK & International territories essential
• Bilingual in European languages would be advantageous
• Customer Service experience essential
• Knowledge of booking transport to/from Europe advantageous
I.T Skills:
• Basic computer literacy – MS Office/Outlook skills
• Knowledge of G42 or similar hire rental asset management systems essential
• Knowledge of Team Visual or other similar customer relationship management (CRM) systems advantageous
• Excellent telephone manner
• Ability to use UK tradecert system unsupervised would be advantageous