2 jobs found

Service Manager (Hard FM) Dorset 40,000 - 44,000 Permanent Full Time The Role An opportunity has arisen for an experienced Hard FM Service Manager to join a leading facilities management provider supporting a large and complex operational estate. Acting as the primary interface between the client, operational stakeholders and maintenance teams, you will take ownership of the delivery of Hard Facilities Management services, ensuring reactive, planned and statutory maintenance activities are delivered safely, compliantly and in accordance with contractual requirements. This position requires a technically competent facilities professional with experience managing maintenance operations across complex estates. You will oversee engineering teams and specialist contractors, drive KPI performance, maintain statutory compliance and ensure maintenance programmes align with the operational requirements of the site. Alongside day-to-day service delivery, you will support estate improvement projects, lifecycle planning and ongoing compliance management whilst maintaining excellent relationships with senior stakeholders. Key Responsibilities Lead the delivery of planned, preventative and reactive Hard FM maintenance across a complex operational estate. Act as the primary operational contact for all Hard Facilities Management matters, building strong relationships with senior stakeholders and site management. Manage the performance of directly employed engineers and specialist subcontractors, ensuring contractual service levels and KPIs are consistently achieved. Oversee statutory maintenance programmes, ensuring inspections, testing and compliance activities are completed in accordance with current legislation and contractual obligations. Manage maintenance delivery through CAFM systems, ensuring work orders, compliance documentation and asset records remain accurate and up to date. Coordinate planned maintenance activities to minimise operational disruption whilst maintaining building compliance and asset reliability. Monitor contractor performance, quality of work, safety standards and contractual compliance across multiple disciplines. Ensure Safe Systems of Work, risk assessments, permits to work and site safety procedures are fully implemented throughout maintenance activities. Investigate service issues, customer concerns and operational challenges, implementing corrective actions to improve service delivery. Develop and maintain maintenance schedules, forward works plans and site-specific maintenance programmes. Prepare Statements of Need, technical reports and supporting documentation for additional works, lifecycle replacement and estate improvement projects. Support the delivery of Billable Works and planned improvement projects from initial scope through to completion. Identify opportunities to improve asset performance, operational efficiency and energy performance across the estate. Support statutory compliance responsibilities relating to asbestos, legionella and other building compliance disciplines. Produce performance reports, compliance updates and operational data for client and management review meetings. Participate in the out-of-hours on-call rota, providing operational support during emergency maintenance situations. Candidate Requirements Previous experience managing Hard Facilities Management services within a commercial, defence, public sector or other highly regulated environment. Strong understanding of reactive, planned and statutory building maintenance. Experience managing engineering teams, supervisors and specialist maintenance contractors. Knowledge of CAFM systems and planned maintenance management. Strong understanding of statutory compliance, building regulations and maintenance legislation. Experience managing KPIs, SLAs and contractual service delivery. Excellent stakeholder management skills with the ability to build effective working relationships across operational and senior management teams. Technical qualification within Building Services, Mechanical, Electrical or a related Engineering discipline. IOSH Managing Safely (or equivalent). Emergency First Aid qualification. Fire Safety training. Experience acting as, or supporting, Asbestos Responsible Person and Legionella Responsible Person duties would be advantageous. Full UK driving licence.

Hard FM Maintenance Manager Westbury 40,000 - 45,000 Permanent Full Time The Role An opportunity has arisen for an experienced Hard FM Maintenance Manager to join a leading facilities management provider supporting a large operational estate. Reporting to the Built Estate Manager, you will be responsible for overseeing the delivery of planned, reactive and corrective maintenance, ensuring all work is completed safely, compliantly and in line with contractual performance standards. This is a hands-on operational management role suited to an experienced maintenance professional with a strong background in Hard Facilities Management. You will manage engineering teams and specialist contractors, drive KPI performance, oversee statutory compliance and provide technical support to key stakeholders. Alongside day-to-day maintenance delivery, you will identify opportunities for estate improvements, manage Billable Works and ensure all maintenance activities support the operational requirements of the site. Key Responsibilities Lead the delivery of reactive, planned and preventative Hard FM maintenance across a complex operational estate. Manage the day-to-day performance of engineering teams and specialist subcontractors, ensuring maintenance activities are completed safely, efficiently and in accordance with contractual requirements. Oversee reactive maintenance delivery to achieve contractual KPIs, service levels and First Time Fix performance targets. Coordinate planned maintenance programmes, ensuring statutory inspections, testing and preventative maintenance activities are completed within required timescales. Carry out programmed maintenance inspections, quality assurance activities and technical audits to ensure compliance with contractual and legislative requirements. Review inspection reports, statutory certification and technical documentation, raising remedial works and Statements of Need where required. Provide technical guidance and maintenance support to client representatives and operational stakeholders across the estate. Work closely with Authorised Persons to ensure all maintenance activities comply with JSP 375 and Safe Systems of Work requirements. Manage the delivery of Billable Works from initial scope through to completion, ensuring works are delivered on time, within budget and to the required quality standards. Identify opportunities to improve estate performance, reduce energy consumption and support sustainability initiatives through planned maintenance and improvement works. Oversee F-Gas compliance, environmental obligations and waste management processes across the establishment. Ensure CAFM systems, maintenance records, compliance documentation and asset information remain accurate and up to date. Monitor contractor performance, workmanship and health & safety compliance, ensuring all supply chain partners meet contractual obligations. Investigate maintenance issues, customer concerns and service complaints, implementing effective corrective actions and ensuring timely resolution. Produce operational reports, compliance updates and maintenance performance data for senior management and client review meetings. Support the Built Estate Manager with operational planning, resource allocation and continuous improvement initiatives across the estate. Candidate Requirements Previous experience managing Hard Facilities Management services within a commercial, defence, public sector or other highly regulated environment. Strong background in planned, reactive and statutory building maintenance. Experience managing high-volume maintenance operations and low-value maintenance or minor works projects. Proven experience leading engineering teams, supervisors and specialist maintenance contractors. Strong understanding of maintenance KPIs, SLAs and contractual service delivery. Knowledge of statutory compliance, Safe Systems of Work and maintenance legislation. Experience working with CAFM systems and maintenance management software. Good understanding of JSP 375 or similar Safe Systems of Work within regulated environments would be advantageous. Knowledge of F-Gas regulations, environmental compliance and waste management processes. Mechanical, Electrical or Building Services qualifications would be advantageous but are not essential. IOSH Managing Safely (or equivalent Health & Safety qualification). Full UK Driving Licence. Ability to obtain Security Clearance (SC).