Your new company We are currently recruiting on behalf of a leading organisation that delivers facilities management and accommodation maintenance services across the UK Defence estate, supporting military personnel and their operational requirements. Your new role We are currently recruiting for an experienced Facilities Service Manager to join a high-performing facilities management team responsible for delivering maintenance services across a complex operational estate. Reporting to the Built Estate Manager, this role will require you to manage the delivery and assurance of all reactive and programmed maintenance and Billable Works on site, ensuring that all Health & Safety requirements are met. This role will see you oversee the delivery of reactive & programmed maintenance on the Establishment to ensure key performance indicators are met and tasks are completed to a standard that meets the contractual 'First Time Fix's requirements, undertake programmed maintenance inspections and assurance activities, provide Technical support and advice as required from representatives for review. All Inspection Reports and certification raise the necessary remedial tasking and SONs for work. You will also work closely with Mobile APs to ensure that all applicable works conform to the requirements of JSP 375, identify Opportunities to reduce energy consumption on site and initiate Billable Works as appropriate by the raising of Statements of Need, manage FGas and waste compliance within the establishment, support the Line Manager in providing optimal solutions to customer requirements, including acting as single point of contact to resolve end-user issues, and ensure that all complaints are resolved in a timely and satisfactory manner. A strong understanding of compliance and assurance is essential. You will ensure all maintenance activities are delivered in accordance with statutory, contractual, and health and safety requirements, maintaining robust records through CAFM systems and ensuring all associated documentation remains accurate and up to date. Key Responsibilities Lead and coordinate the delivery of reactive maintenance, PPM, remedial works, and Billable Works. Manage contractor and supplier performance to ensure service excellence, value for money, and compliance with contractual obligations. Monitor operational performance, identifying risks and implementing solutions to maintain service delivery standards. Build and maintain strong relationships with customers, stakeholders, and operational teams. Ensure all activities are delivered in line with health, safety, environmental, and statutory requirements. Maintain accurate asset, compliance, and maintenance records within CAFM systems. Support the planning, mobilisation, and successful delivery of additional works and minor projects. Conduct assurance checks and drive continuous improvement across service delivery. Provide technical guidance and support to operational teams and stakeholders. Full time - Monday to FridayColerne, Wiltshire What you'll need to succeed The ideal candidate will:- Proven experience managing service delivery within facilities management, property maintenance, engineering, or a similar operational environment.- Strong understanding of reactive maintenance, planned preventative maintenance (PPM), remedial works, safe systems of work, and statutory compliance requirements.- Experience coordinating and managing contractors, suppliers, and operational teams to deliver services against performance targets and KPIs.- Technical background in an electrical or mechanical discipline, ideally supported by a Level 3 qualification or equivalent practical experience.- Knowledge of CAFM systems and industry standards such as JSP 375, SFG20, and health and safety management processes.- Excellent organisational skills with the ability to manage multiple priorities, solve problems proactively, and maintain attention to detail.- Strong communication and stakeholder management skills, with the ability to build effective relationships at all levels.- Experience within facilities management, defence contracts, or other regulated estates would be advantageous.- Relevant qualifications such as IOSH Managing Safely, NEBOSH, SMSTS, or CDM Awareness are desirable.- A customer-focused, solutions-driven approach with a commitment to delivering safe, compliant, and high-quality services.- Ability to obtain and maintain SC Security Clearance vetting. What you'll get in return The successful candidate will receive a salary between 40,000- 45000 per annum dependant on experience, as well as: 6% matched pension contribution 25 days annual leave, plus bank holidays Private medical insurance (single cover) Life assurance of 2x annual salary What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
18/08/2026
Full time
Your new company We are currently recruiting on behalf of a leading organisation that delivers facilities management and accommodation maintenance services across the UK Defence estate, supporting military personnel and their operational requirements. Your new role We are currently recruiting for an experienced Facilities Service Manager to join a high-performing facilities management team responsible for delivering maintenance services across a complex operational estate. Reporting to the Built Estate Manager, this role will require you to manage the delivery and assurance of all reactive and programmed maintenance and Billable Works on site, ensuring that all Health & Safety requirements are met. This role will see you oversee the delivery of reactive & programmed maintenance on the Establishment to ensure key performance indicators are met and tasks are completed to a standard that meets the contractual 'First Time Fix's requirements, undertake programmed maintenance inspections and assurance activities, provide Technical support and advice as required from representatives for review. All Inspection Reports and certification raise the necessary remedial tasking and SONs for work. You will also work closely with Mobile APs to ensure that all applicable works conform to the requirements of JSP 375, identify Opportunities to reduce energy consumption on site and initiate Billable Works as appropriate by the raising of Statements of Need, manage FGas and waste compliance within the establishment, support the Line Manager in providing optimal solutions to customer requirements, including acting as single point of contact to resolve end-user issues, and ensure that all complaints are resolved in a timely and satisfactory manner. A strong understanding of compliance and assurance is essential. You will ensure all maintenance activities are delivered in accordance with statutory, contractual, and health and safety requirements, maintaining robust records through CAFM systems and ensuring all associated documentation remains accurate and up to date. Key Responsibilities Lead and coordinate the delivery of reactive maintenance, PPM, remedial works, and Billable Works. Manage contractor and supplier performance to ensure service excellence, value for money, and compliance with contractual obligations. Monitor operational performance, identifying risks and implementing solutions to maintain service delivery standards. Build and maintain strong relationships with customers, stakeholders, and operational teams. Ensure all activities are delivered in line with health, safety, environmental, and statutory requirements. Maintain accurate asset, compliance, and maintenance records within CAFM systems. Support the planning, mobilisation, and successful delivery of additional works and minor projects. Conduct assurance checks and drive continuous improvement across service delivery. Provide technical guidance and support to operational teams and stakeholders. Full time - Monday to FridayColerne, Wiltshire What you'll need to succeed The ideal candidate will:- Proven experience managing service delivery within facilities management, property maintenance, engineering, or a similar operational environment.- Strong understanding of reactive maintenance, planned preventative maintenance (PPM), remedial works, safe systems of work, and statutory compliance requirements.- Experience coordinating and managing contractors, suppliers, and operational teams to deliver services against performance targets and KPIs.- Technical background in an electrical or mechanical discipline, ideally supported by a Level 3 qualification or equivalent practical experience.- Knowledge of CAFM systems and industry standards such as JSP 375, SFG20, and health and safety management processes.- Excellent organisational skills with the ability to manage multiple priorities, solve problems proactively, and maintain attention to detail.- Strong communication and stakeholder management skills, with the ability to build effective relationships at all levels.- Experience within facilities management, defence contracts, or other regulated estates would be advantageous.- Relevant qualifications such as IOSH Managing Safely, NEBOSH, SMSTS, or CDM Awareness are desirable.- A customer-focused, solutions-driven approach with a commitment to delivering safe, compliant, and high-quality services.- Ability to obtain and maintain SC Security Clearance vetting. What you'll get in return The successful candidate will receive a salary between 40,000- 45000 per annum dependant on experience, as well as: 6% matched pension contribution 25 days annual leave, plus bank holidays Private medical insurance (single cover) Life assurance of 2x annual salary What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
MAINSTAY RECRUITMENT SOLUTIONS LTD
Little Stukeley, Cambridgeshire
Up to 50,000 + Company Car/Car Allowance + Benefits Permanent Full Time On Site Mainstay Recruitment are currently recruiting on behalf of our client for an experienced Project Manager to join their team at RAF Alconbury. Our client provides facilities management and infrastructure services across the UK Defence estate, supporting the Ministry of Defence with a wide range of planned works, maintenance and infrastructure projects. This is an excellent opportunity for a Project Manager with experience across Facilities Management, Construction, Engineering or Infrastructure to take ownership of a varied portfolio of Billable Works projects within a high-profile Defence environment. The Role As Project Manager, you will take responsibility for the successful delivery of projects from initial planning through to completion, ensuring works are delivered safely, on time, within budget and to the required quality standards. You'll work closely with key stakeholders, site teams and supply chain partners to agree project scope, priorities and delivery programmes, while maintaining strong control of project risks, costs and performance. The role combines project management, stakeholder engagement, commercial awareness and operational delivery, making it well suited to someone who enjoys being involved in the detail while maintaining oversight of the wider project. Key Responsibilities Manage Billable Works projects from initiation through to completion. Develop and manage project plans, programmes, budgets and delivery milestones. Coordinate internal teams and supply chain partners to ensure projects are appropriately resourced. Monitor project performance against agreed KPIs, cost, time, quality and safety requirements. Review risk assessments and method statements, ensuring appropriate safe systems of work are implemented. Identify, assess and manage project and contractual risks throughout the project lifecycle. Ensure projects comply with relevant statutory, regulatory, health and safety and environmental requirements. Work closely with stakeholders to agree project scope, priorities and delivery timescales. Maintain accurate project records and ensure relevant documentation is completed and uploaded to systems including SharePoint and CAFM platforms. Monitor supply chain performance and ensure suitably qualified and experienced personnel are deployed. Support effective financial and commercial management, ensuring value for money across project delivery. Act as a key point of contact for customers and end users, resolving issues and complaints effectively. Identify opportunities for continuous improvement and share best practice across the contract. Support wider sustainability objectives, including initiatives aimed at reducing carbon emissions across the Defence estate. About You You'll have proven experience managing or supervising teams within a project delivery environment, ideally gained within Facilities Management, Construction, Engineering, Infrastructure or a similar operational setting. You'll be comfortable managing multiple priorities, coordinating operational teams and supply chain partners, and making practical decisions to keep projects moving. We're particularly interested in candidates with experience in: Project management and delivery within a complex operational environment. Managing project costs, budgets and commercial considerations. Resource planning and coordinating operational teams. Stakeholder management and customer engagement. Health, safety and environmental compliance. Risk management and safe systems of work. Monitoring performance against KPIs and agreed project outcomes. Data analysis and maintaining accurate project records. Microsoft Office, particularly Excel, Word, Teams and SharePoint. CAFM systems and digital project management tools. What's on Offer Up to 50,000 salary Company car or car allowance 6% matched pension contribution 25 days annual leave Life assurance at 2 x base salary Single private medical cover Permanent, full-time position Opportunity to work on significant Defence infrastructure projects Ongoing professional development and career progression
18/08/2026
Full time
Up to 50,000 + Company Car/Car Allowance + Benefits Permanent Full Time On Site Mainstay Recruitment are currently recruiting on behalf of our client for an experienced Project Manager to join their team at RAF Alconbury. Our client provides facilities management and infrastructure services across the UK Defence estate, supporting the Ministry of Defence with a wide range of planned works, maintenance and infrastructure projects. This is an excellent opportunity for a Project Manager with experience across Facilities Management, Construction, Engineering or Infrastructure to take ownership of a varied portfolio of Billable Works projects within a high-profile Defence environment. The Role As Project Manager, you will take responsibility for the successful delivery of projects from initial planning through to completion, ensuring works are delivered safely, on time, within budget and to the required quality standards. You'll work closely with key stakeholders, site teams and supply chain partners to agree project scope, priorities and delivery programmes, while maintaining strong control of project risks, costs and performance. The role combines project management, stakeholder engagement, commercial awareness and operational delivery, making it well suited to someone who enjoys being involved in the detail while maintaining oversight of the wider project. Key Responsibilities Manage Billable Works projects from initiation through to completion. Develop and manage project plans, programmes, budgets and delivery milestones. Coordinate internal teams and supply chain partners to ensure projects are appropriately resourced. Monitor project performance against agreed KPIs, cost, time, quality and safety requirements. Review risk assessments and method statements, ensuring appropriate safe systems of work are implemented. Identify, assess and manage project and contractual risks throughout the project lifecycle. Ensure projects comply with relevant statutory, regulatory, health and safety and environmental requirements. Work closely with stakeholders to agree project scope, priorities and delivery timescales. Maintain accurate project records and ensure relevant documentation is completed and uploaded to systems including SharePoint and CAFM platforms. Monitor supply chain performance and ensure suitably qualified and experienced personnel are deployed. Support effective financial and commercial management, ensuring value for money across project delivery. Act as a key point of contact for customers and end users, resolving issues and complaints effectively. Identify opportunities for continuous improvement and share best practice across the contract. Support wider sustainability objectives, including initiatives aimed at reducing carbon emissions across the Defence estate. About You You'll have proven experience managing or supervising teams within a project delivery environment, ideally gained within Facilities Management, Construction, Engineering, Infrastructure or a similar operational setting. You'll be comfortable managing multiple priorities, coordinating operational teams and supply chain partners, and making practical decisions to keep projects moving. We're particularly interested in candidates with experience in: Project management and delivery within a complex operational environment. Managing project costs, budgets and commercial considerations. Resource planning and coordinating operational teams. Stakeholder management and customer engagement. Health, safety and environmental compliance. Risk management and safe systems of work. Monitoring performance against KPIs and agreed project outcomes. Data analysis and maintaining accurate project records. Microsoft Office, particularly Excel, Word, Teams and SharePoint. CAFM systems and digital project management tools. What's on Offer Up to 50,000 salary Company car or car allowance 6% matched pension contribution 25 days annual leave Life assurance at 2 x base salary Single private medical cover Permanent, full-time position Opportunity to work on significant Defence infrastructure projects Ongoing professional development and career progression
Hays Construction and Property
Salisbury, Wiltshire
Your new company We are currently recruiting on behalf of a leading organisation that delivers facilities management and accommodation maintenance services across the UK Defence estate, supporting military personnel and their operational requirements. Your new role We are seeking an experienced and commercially focused Compliance Project Manager to lead the delivery of Billable Works projects across residential properties throughout the South East and South West regions. This is a key position responsible for managing a varied portfolio of compliance, maintenance, and improvement projects, ensuring homes remain safe, compliant, and fit for purpose while delivering an excellent customer experience. Key Responsibilities Manage projects from initial planning through to completion and handover. Ensure works are delivered safely, on time, within budget, and in line with contractual obligations. Coordinate project delivery with Defence Infrastructure Organisation (DIO) representatives, operational teams, contractors, and supply chain partners. Oversee procurement activities, contractor performance, programme management, and project governance. Monitor project budgets, financial performance, and commercial outcomes, identifying opportunities to maximise value and improve efficiency. Manage project risks and ensure compliance with all relevant legislation, contractual requirements, and JSP standards. Promote and maintain a strong Safety First culture, ensuring adherence to Health & Safety regulations, CDM requirements, and asbestos management procedures. Utilise asset condition and compliance data to support future works programmes and long-term investment planning. Build and maintain strong relationships with clients, residents, contractors, and internal stakeholders. Provide regular project updates, manage expectations, and minimise disruption during project delivery. Drive continuous improvement initiatives, enhancing project performance, supply chain effectiveness, sustainability, and carbon reduction objectives. What you'll need to succeed The ideal candidate will have: Proven experience delivering construction, compliance, infrastructure, property, or facilities management projects within a complex operational environment. Demonstrable track record of managing projects from inception through to completion and handover. Strong commercial acumen with experience managing budgets, costs, financial performance, and contract delivery. Sound understanding of project governance, risk management, and performance reporting. Excellent knowledge of project management principles, construction methodologies, and Health, Safety & Environmental legislation. Ability to manage multiple priorities while maintaining a focus on quality, compliance, programme delivery, and customer satisfaction. Experience working within defence infrastructure, social housing, facilities management, construction, or other highly regulated environments would be advantageous. Confident communicator with the ability to build effective relationships with clients, contractors, residents, and senior stakeholders. Strong stakeholder management skills, with the ability to influence decisions, resolve issues, and drive successful outcomes. Organised and proactive leader capable of managing contractor performance and coordinating multiple workstreams in a fast-paced environment. Strong analytical, reporting, and problem-solving skills. Proficient in Microsoft Office Suite and project management systems such as Maximo. Committed to delivering excellent customer service, continuous improvement, and safe, high-quality project outcomes. Full UK driving licence and willingness to travel as required. What you'll get in return A competitive salary between 45- 50K per annum plus the below: 6% employee matched pension contribution Company car/car allowance 25 days annual leave Single private medical cover Life assurance 2x annual salary What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
05/08/2026
Full time
Your new company We are currently recruiting on behalf of a leading organisation that delivers facilities management and accommodation maintenance services across the UK Defence estate, supporting military personnel and their operational requirements. Your new role We are seeking an experienced and commercially focused Compliance Project Manager to lead the delivery of Billable Works projects across residential properties throughout the South East and South West regions. This is a key position responsible for managing a varied portfolio of compliance, maintenance, and improvement projects, ensuring homes remain safe, compliant, and fit for purpose while delivering an excellent customer experience. Key Responsibilities Manage projects from initial planning through to completion and handover. Ensure works are delivered safely, on time, within budget, and in line with contractual obligations. Coordinate project delivery with Defence Infrastructure Organisation (DIO) representatives, operational teams, contractors, and supply chain partners. Oversee procurement activities, contractor performance, programme management, and project governance. Monitor project budgets, financial performance, and commercial outcomes, identifying opportunities to maximise value and improve efficiency. Manage project risks and ensure compliance with all relevant legislation, contractual requirements, and JSP standards. Promote and maintain a strong Safety First culture, ensuring adherence to Health & Safety regulations, CDM requirements, and asbestos management procedures. Utilise asset condition and compliance data to support future works programmes and long-term investment planning. Build and maintain strong relationships with clients, residents, contractors, and internal stakeholders. Provide regular project updates, manage expectations, and minimise disruption during project delivery. Drive continuous improvement initiatives, enhancing project performance, supply chain effectiveness, sustainability, and carbon reduction objectives. What you'll need to succeed The ideal candidate will have: Proven experience delivering construction, compliance, infrastructure, property, or facilities management projects within a complex operational environment. Demonstrable track record of managing projects from inception through to completion and handover. Strong commercial acumen with experience managing budgets, costs, financial performance, and contract delivery. Sound understanding of project governance, risk management, and performance reporting. Excellent knowledge of project management principles, construction methodologies, and Health, Safety & Environmental legislation. Ability to manage multiple priorities while maintaining a focus on quality, compliance, programme delivery, and customer satisfaction. Experience working within defence infrastructure, social housing, facilities management, construction, or other highly regulated environments would be advantageous. Confident communicator with the ability to build effective relationships with clients, contractors, residents, and senior stakeholders. Strong stakeholder management skills, with the ability to influence decisions, resolve issues, and drive successful outcomes. Organised and proactive leader capable of managing contractor performance and coordinating multiple workstreams in a fast-paced environment. Strong analytical, reporting, and problem-solving skills. Proficient in Microsoft Office Suite and project management systems such as Maximo. Committed to delivering excellent customer service, continuous improvement, and safe, high-quality project outcomes. Full UK driving licence and willingness to travel as required. What you'll get in return A competitive salary between 45- 50K per annum plus the below: 6% employee matched pension contribution Company car/car allowance 25 days annual leave Single private medical cover Life assurance 2x annual salary What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Service Manager Permanent Full Time Imphal Barracks 38,000 - 42,000 + Benefits The Role Our client is seeking an experienced Service Manager to oversee the safe, compliant, and efficient delivery of planned and reactive maintenance services across the Ministry of Defence estate at Imphal Barracks. This role is responsible for ensuring maintenance activities are delivered in accordance with statutory legislation, MoD mandatory requirements, and company Health, Safety and Environmental standards, while achieving performance, quality, and value for money objectives. You will work closely with operational teams, supply chain partners, and Defence stakeholders to ensure maintenance services are delivered safely, efficiently, and to the highest standards. Alongside the day-to-day management of maintenance delivery, you will support the successful delivery of small Billable Works projects, provide technical guidance to stakeholders, and contribute to forward maintenance planning, ensuring the contract continues to operate safely, compliantly, and commercially. Key Responsibilities Lead the delivery of planned and reactive maintenance services across the Defence estate, ensuring all works are completed safely, on time, and in line with contractual requirements. Ensure compliance with statutory legislation, MoD mandatory requirements, and Health, Safety and Environmental policies. Coordinate internal teams and supply chain partners, ensuring suitably qualified operatives are deployed with the correct skills, equipment, and authorisations. Review and approve Risk Assessments and Method Statements (RAMS), ensuring safe systems of work are implemented across all maintenance activities. Monitor service delivery performance against KPIs, quality standards, and customer expectations. Manage maintenance activity through CAFM systems, ensuring all works are accurately recorded and supporting documentation is completed within required timescales. Build and maintain strong working relationships with Defence Infrastructure Organisation (DIO) representatives, customers, subcontractors, and internal stakeholders. Act as a key point of contact for operational issues and customer concerns, ensuring queries and complaints are resolved professionally and efficiently. Support the development and delivery of small Billable Works projects, including producing rough orders of cost and overseeing delivery through to completion. Provide technical advice and operational support to site teams and customers to ensure effective estate management. Lead, supervise, and coach operational teams, promoting a positive safety culture and driving high standards of performance. Support forward maintenance planning, resource allocation, and continuous improvement initiatives across the contract. Monitor operational costs, identify risks, and contribute to the commercial performance of the contract through effective planning and decision making. Candidate Requirements / Skills & Experience Required Proven experience managing planned and reactive maintenance services within a facilities management, construction, engineering, or Defence environment. Experience leading operational teams and coordinating subcontractors to deliver maintenance services safely and efficiently. Strong understanding of statutory compliance, planned maintenance, reactive maintenance, and safe systems of work. Experience delivering or supporting small works or minor project delivery is highly desirable. Strong commercial awareness with the ability to balance operational priorities against cost and value for money. Excellent stakeholder management skills with the ability to build relationships across customers, contractors, and internal teams. Confident decision-maker with strong organisational and problem-solving abilities. Excellent communication skills with the ability to influence stakeholders and lead teams effectively. Strong IT skills, including Microsoft Office applications and CAFM systems. Technical competency within building services, engineering, or hard facilities management is essential. Qualifications & Training HNC in Building, Civil, Mechanical or Electrical Engineering, or equivalent industry experience. Management-level Health & Safety qualification such as SMSTS. Strong working knowledge of CAFM systems. Full UK driving licence. Desirable: Experience undertaking Authorised Person responsibilities. Qualifications or experience relating to Legionella, Asbestos, Confined Spaces, or Working at Height. Previous experience working within a Ministry of Defence or other highly regulated environment.
29/07/2026
Full time
Service Manager Permanent Full Time Imphal Barracks 38,000 - 42,000 + Benefits The Role Our client is seeking an experienced Service Manager to oversee the safe, compliant, and efficient delivery of planned and reactive maintenance services across the Ministry of Defence estate at Imphal Barracks. This role is responsible for ensuring maintenance activities are delivered in accordance with statutory legislation, MoD mandatory requirements, and company Health, Safety and Environmental standards, while achieving performance, quality, and value for money objectives. You will work closely with operational teams, supply chain partners, and Defence stakeholders to ensure maintenance services are delivered safely, efficiently, and to the highest standards. Alongside the day-to-day management of maintenance delivery, you will support the successful delivery of small Billable Works projects, provide technical guidance to stakeholders, and contribute to forward maintenance planning, ensuring the contract continues to operate safely, compliantly, and commercially. Key Responsibilities Lead the delivery of planned and reactive maintenance services across the Defence estate, ensuring all works are completed safely, on time, and in line with contractual requirements. Ensure compliance with statutory legislation, MoD mandatory requirements, and Health, Safety and Environmental policies. Coordinate internal teams and supply chain partners, ensuring suitably qualified operatives are deployed with the correct skills, equipment, and authorisations. Review and approve Risk Assessments and Method Statements (RAMS), ensuring safe systems of work are implemented across all maintenance activities. Monitor service delivery performance against KPIs, quality standards, and customer expectations. Manage maintenance activity through CAFM systems, ensuring all works are accurately recorded and supporting documentation is completed within required timescales. Build and maintain strong working relationships with Defence Infrastructure Organisation (DIO) representatives, customers, subcontractors, and internal stakeholders. Act as a key point of contact for operational issues and customer concerns, ensuring queries and complaints are resolved professionally and efficiently. Support the development and delivery of small Billable Works projects, including producing rough orders of cost and overseeing delivery through to completion. Provide technical advice and operational support to site teams and customers to ensure effective estate management. Lead, supervise, and coach operational teams, promoting a positive safety culture and driving high standards of performance. Support forward maintenance planning, resource allocation, and continuous improvement initiatives across the contract. Monitor operational costs, identify risks, and contribute to the commercial performance of the contract through effective planning and decision making. Candidate Requirements / Skills & Experience Required Proven experience managing planned and reactive maintenance services within a facilities management, construction, engineering, or Defence environment. Experience leading operational teams and coordinating subcontractors to deliver maintenance services safely and efficiently. Strong understanding of statutory compliance, planned maintenance, reactive maintenance, and safe systems of work. Experience delivering or supporting small works or minor project delivery is highly desirable. Strong commercial awareness with the ability to balance operational priorities against cost and value for money. Excellent stakeholder management skills with the ability to build relationships across customers, contractors, and internal teams. Confident decision-maker with strong organisational and problem-solving abilities. Excellent communication skills with the ability to influence stakeholders and lead teams effectively. Strong IT skills, including Microsoft Office applications and CAFM systems. Technical competency within building services, engineering, or hard facilities management is essential. Qualifications & Training HNC in Building, Civil, Mechanical or Electrical Engineering, or equivalent industry experience. Management-level Health & Safety qualification such as SMSTS. Strong working knowledge of CAFM systems. Full UK driving licence. Desirable: Experience undertaking Authorised Person responsibilities. Qualifications or experience relating to Legionella, Asbestos, Confined Spaces, or Working at Height. Previous experience working within a Ministry of Defence or other highly regulated environment.