81 jobs found

Resident Liaison Officer Social Housing Refurbishment & Planned Maintenance Full-time Permanent Basingstoke, Hampshire Up to £33,000 + £4,000 Car Allowance + Benefits Resident Liaison Officer job in Basingstoke / Farnborough supporting the delivery of social housing refurbishment and planned maintenance works, offering the opportunity to join an established contractor working in partnership with a leading housing association. The Role This is an excellent opportunity for an experienced Resident Liaison Officer to join an established contractor delivering social housing refurbishment and planned maintenance works across Basingstoke and Farnborough. The successful candidate will act as the main point of contact between residents, site teams and the client, ensuring effective communication throughout the delivery of works to occupied residential properties. Working closely with Site Managers, operational teams and housing association representatives, the Resident Liaison Officer will be responsible for managing resident enquiries, coordinating access arrangements, resolving concerns and ensuring residents are kept informed throughout the programme. This role requires someone currently working as a Resident Liaison Officer within social housing, housing associations or a Decent Homes environment , with strong communication skills and experience supporting residents during refurbishment works. The position is ideally suited to candidates living within a practical commuting distance of Basingstoke or Farnborough. Key Responsibilities Acting as the main point of contact for residents throughout planned maintenance and refurbishment works Building positive relationships with residents, housing association representatives and site teams Keeping residents informed of upcoming works, project progress and potential disruptions Coordinating property access arrangements and resident appointments Managing resident enquiries, complaints and concerns professionally and efficiently Conducting resident visits, consultations and pre-start meetings where required Supporting vulnerable residents and ensuring individual needs are considered throughout works Preparing and distributing resident communications, newsletters and project updates Liaising with Site Managers, subcontractors and operational teams to minimise disruption Maintaining accurate records of resident interactions, appointments and complaints Monitoring resident satisfaction and supporting the resolution of outstanding issues Ensuring effective communication between residents, contractors and the housing association Supporting the successful delivery of works across occupied residential properties Requirements Currently working as a Resident Liaison Officer within social housing, housing associations or a Decent Homes environment Proven experience supporting residents during planned maintenance, refurbishment or improvement works Experience working within occupied residential properties Strong understanding of resident engagement, customer care and complaint resolution Ability to build positive relationships with residents, clients and operational teams Experience coordinating property access and communicating planned works Excellent communication, organisational and problem-solving skills Confident handling challenging situations and supporting vulnerable residents Good IT skills and experience maintaining accurate resident records Full UK driving licence and access to own vehicle essential Based within a practical commuting distance of Basingstoke / Farnborough Package & Benefits Salary up to £33,000 depending on experience £4,000 annual car allowance Permanent, full-time position Eligible for a salary sacrifice vehicle scheme following successful completion of a 3-month probation period Car allowance can be used towards funding a vehicle through the scheme Company pension scheme Additional company benefits (subject to confirmation) Opportunity to work on an established social housing contract Career progression opportunities with a leading construction and property services contractor Working across Basingstoke and Farnborough This Resident Liaison Officer role in Basingstoke / Farnborough offers the opportunity to support a social housing refurbishment and planned maintenance programme, ensuring residents receive excellent communication and customer service throughout the delivery of works. Apply now through Skilled Careers to be considered for this opportunity.

Resident Liaison Officer - Bristol Approach Personnel are proud to be partnered with a growing, regional, retrofit social housing contractor, who are currently looking for a Resident Liaison Officer to join them on a temporary, contract based position across Bristol. This is a field-based role - you will spend around 95% of your time out in the community, visiting residents, delivering information and arranging access for contractors. You'll act as the key point of contact between the project team and local residents, ensuring people are informed, heard and supported throughout the works. The role has a start date of Monday the 26th of October and we will be paying up-to 19ph for the right individual. Key Responsibilities: Visiting residents door-to-door to explain upcoming works Delivering letters, notices and appointment cards to properties Collecting resident feedback, concerns and access preferences Booking and confirming appointments for surveys and contractor visits Logging all resident interactions and reporting back to the project team If you are available for work, have similar experience and interested in the role above, please do apply with your CV

Resident Liaison Officer - Social Housing Planned Works Basingstoke & Farnborough Full time, permanent 32-37k+ company car / car allowance ( 4000 per annum) We are working with a leading Property Services Contractor to recruit a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing. This role is covering Basingstoke, Farnborough and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out We are looking for candidates with prior experience in an RLO position. You must also have a full, UK driving license for this position. You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!

Resident Liaison Officer Location: Maidstone Salary: Up to £33,000 + Package Job Type: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer (RLO) to join their team in Kent, working on an internal planned maintenance programme across occupied social housing properties. The Role As the Resident Liaison Officer, you will be the key point of contact between residents, the client and site teams, ensuring excellent customer service is delivered throughout the lifecycle of the project. Your responsibilities will include: Building and maintaining positive relationships with residents. Carrying out pre-start visits, resident consultations and pre-condition surveys. Keeping residents informed of planned external works, timescales and any programme changes. Managing resident queries and resolving complaints efficiently and professionally. Coordinating access arrangements with residents, contractors and site teams. Carrying out regular site and resident visits throughout the works. Conducting resident satisfaction surveys and maintaining accurate records. Liaising closely with site teams to ensure residents are kept informed and disruption is minimised. Supporting the successful delivery of external planned maintenance works to occupied properties. What We're Looking For Previous experience as a Resident Liaison Officer within the Social Housing, Planned Maintenance or Construction sector. Experience working on Internal refurbishment or planned maintenance programmes . Excellent communication and customer service skills. Strong organisational and administration abilities. A proactive, approachable and professional attitude. Ability to build strong relationships with residents, contractors and clients. Full UK Driving Licence is desirable. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) Location: Sutton & West London, with travel across London as required Salary: 35,000 per annum + package Job Type: Permanent, Full-Time The Opportunity We are working with an established contractor specialising in social housing, property maintenance and refurbishment, who is looking to recruit an experienced Resident Liaison Officer to support projects initially based in Sutton and West London. This is an excellent opportunity for a customer-focused professional with experience in social housing, planned maintenance or refurbishment to act as the key point of contact between residents, site teams and clients, ensuring works are communicated effectively and disruption is kept to a minimum. Although the initial focus will be on a Sutton-based project, the successful candidate will need to be flexible and willing to travel to other locations across London to support the company's wider contracts when required. Key Responsibilities Act as the main point of contact for residents throughout refurbishment and maintenance works. Build positive relationships with residents, tenants, clients and site teams. Communicate upcoming works, schedules, access requirements and potential disruption clearly. Arrange appointments and coordinate access to occupied properties. Handle resident queries, concerns and complaints professionally, resolving issues wherever possible. Work closely with site managers, operatives and subcontractors to ensure works run smoothly. Maintain accurate records of resident communications, appointments, feedback and complaints. Monitor resident satisfaction and help ensure projects are delivered with minimal disruption. Support vulnerable residents and provide a professional, empathetic service throughout the works. The Ideal Candidate Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a similar customer-facing role. Experience within social housing, planned maintenance, property refurbishment or construction would be advantageous. Excellent communication, organisational and relationship-building skills. A professional, approachable and empathetic manner when dealing with residents. Strong administration and record-keeping skills. The ability to manage competing priorities and resolve issues effectively. A full UK driving licence and willingness to travel across Sutton, West London and other London locations as required. What's on Offer? 35,000 annual salary. Company vehicle with fuel card. Laptop, mobile phone and iPad. 20 days' annual leave plus 8 bank holidays. The opportunity to join an established contractor delivering social housing maintenance and refurbishment projects across London. Apply Now If you have experience in resident liaison, tenant engagement or customer service within social housing or construction, and are looking for your next opportunity, we would welcome your application. All applications will be handled confidentially.

We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Senior Disrepair Managaer, you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Farringdon office with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Disrepair Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. Please note, we reserve the right to close this vacancy early, if we receive a high volume of applications About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Job Description - Resident Liaison Officer (RLO) Location: Westminster and surrounding areas Contract: Temporary to Permanent Salary: Up to 34,000 basic + 4,560 car allowance Total Package: 38,560 About the Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a team delivering kitchen and bathroom refurbishment works across social housing properties in Westminster and the surrounding areas. The successful candidate will be responsible for acting as the main point of contact between residents, contractors and the project team, ensuring refurbishment works are communicated clearly and carried out with minimal disruption to residents. Key Responsibilities Act as the main point of contact for residents throughout kitchen and bathroom refurbishment programmes. Liaise with residents to arrange access, appointments and communicate work schedules. Explain the refurbishment process, timescales and any potential disruption. Manage resident queries, complaints and concerns professionally and promptly. Build positive relationships with residents, contractors and site teams. Carry out property visits and keep residents updated on progress. Maintain accurate records of resident communications, appointments and feedback. Support the project team in resolving issues and ensuring works are completed to a high standard. Ensure residents are treated with respect and kept informed throughout the refurbishment process. Essential Requirements Direct experience as a Resident Liaison Officer within social housing. Previous, hands-on experience supporting kitchen and bathroom refurbishment programmes - this is essential. Excellent communication and customer service skills. Experience dealing with resident concerns, complaints and access issues. Strong organisational skills and the ability to manage multiple properties and appointments. A professional, approachable and proactive attitude. What's on Offer? Temporary-to-permanent opportunity. Basic salary of up to 34,000. Additional 4,560 car allowance. Total annual package of 38,560. The opportunity to work on social housing refurbishment programmes across Westminster and the surrounding areas. Please note: Candidates must have direct kitchen and bathroom refurbishment experience alongside a background in resident liaison within social housing. Applications without this specific experience will not be considered.

We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Resident Liaison Team Leaders (Direct Services) , you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Croydon - Tramshed office , with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Direct Services Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

The Role We are looking for an experienced Resident Liaison Officer to support the delivery of Wandle Housing Association's Retrofit Programme across Croydon and surrounding areas . This role will focus on scattered housing properties , where residents remain in their homes while energy efficiency and sustainability improvement works are carried out. As the Resident Liaison Officer, you will be the key point of contact for residents, ensuring they are fully informed, supported and engaged throughout the programme. You will explain the scope of works, coordinate appointments and access, provide regular updates on project progress, and help resolve any issues or concerns. Working closely with Site Managers, Project Teams and Wandle stakeholders, you will play a key role in delivering a positive customer experience whilst supporting the successful completion of the retrofit programme. Our head office is based in Stratford, some travel to this location may be required. What You'll Deliver Act as the primary point of contact for residents before, during and after retrofit works are completed. Build positive relationships with residents through clear, consistent and professional communication. Arrange resident consultations, appointments and property access to support programme delivery. Provide residents with information relating to planned energy efficiency improvements and project timelines. Liaise with Site Managers, Project Teams and client representatives to ensure resident needs are addressed promptly. Manage resident enquiries, concerns and complaints, ensuring issues are resolved effectively. Maintain accurate records of resident contact, access arrangements, vulnerabilities, complaints and feedback. Produce and distribute resident communications including letters, newsletters and programme updates. Attend resident meetings, community engagement events and pre-start consultations where required. Identify and help overcome barriers to access or communication that may impact project delivery. Support the achievement of customer satisfaction targets and project KPIs through excellent resident engagement. About You Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer within social housing, planned maintenance, retrofit, refurbishment or construction environments. Experience working on occupied properties and customer-focused projects. Excellent communication and interpersonal skills with the ability to build trust and confidence with residents. Strong customer service, complaint handling and conflict resolution skills. Highly organised with the ability to manage multiple priorities across a dispersed geographical area. Confident using Microsoft Office applications including Outlook, Word and Excel. Professional, empathetic and customer-focused approach. Able to work independently while collaborating effectively with operational teams. Full UK driving licence required. What We Offer Salary up to 35,000 per annum , depending on experience. Performance-related bonus. Company vehicle and fuel card (business use) or car allowance. Pension scheme, medical scheme options and life assurance. 25 days annual leave plus bank holidays. Perkbox benefits and wellbeing support. 24/7 GP referral and wellbeing service. 1 paid volunteer day per year. 2,000 refer-a-friend bonus after probation. Why Axis? Joining Axis means becoming part of a national organisation delivering essential services to local communities. We are committed to providing excellent customer experiences, delivering high-quality projects and creating opportunities for our people to develop and grow their careers. Our Commitment to Inclusion Many Faces, One Axis CLC. We value diversity and are proud to be an equal opportunities employer. If you require any reasonable adjustments during the recruitment process, please let us know.

Resident Liaison Officer (RLO) Kitchen & Bathroom Works Location: NW10 and surrounding areas Salary: £32,000 £34,000 £4,560 car allowance Contract: Temp-to-Perm Start: Immediate We are currently looking for an experienced Resident Liaison Officer to join a kitchen and bathroom contract covering NW10 and the surrounding areas. This is a temp-to-perm opportunity, ideal for someone with experience in social housing, planned maintenance or kitchen and bathroom refurbishment projects. Key Responsibilities: Act as the main point of contact for residents throughout the works. Coordinate access and appointments with tenants and site teams. Keep residents informed of project progress and any potential disruption. Handle resident queries and resolve issues professionally. Build positive relationships with residents, contractors and clients. Support the smooth delivery of the works programme. Requirements: Previous experience as a Resident Liaison Officer within social housing or planned works. Experience working on kitchen and bathroom programmes would be advantageous. Excellent communication and organisational skills. Full UK driving licence and access to your own vehicle. What's on offer? Permanent salary of £32,000 £34,000, depending on experience. £4,560 annual car allowance. Temp-to-perm opportunity with an immediate start available. Opportunity to join an established team on an ongoing refurbishment programme. If you're an experienced RLO looking for your next opportunity, please get in touch to find out more.

We are working with a well-established and reputable Main Contractor who have a great company culture and ethos - the company genuinely value their staff and treat their employees well and as such have great staff retention rates. The company are proud to give back to the communities they serve, by championing local employment, fostering development and career progression and ensuring a positive work environment for all staff. The company specialise in Social Housing refurbishments across Greater Manchester, working within tenanted properties with the aim to improve the condition of homes across the region. The company work across internal refurbishments, external refurbishments, fire safety upgrades and energy efficiency upgrades. They are looking for an Assistant Site Manager / Resident Liaison Officer (this is a dual role) to join their team. This is working on a planned refurbishment scheme either in the Oldham, Bolton or Manchester region. This is a great opportunity to join a well-established Main Contractor who have a healthy pipeline of work and operate on a number of schemes. You will be reporting into a Site Manager and your responsibilities will include: The smooth operational running of the site, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team Monitoring the quality of work Liaising with the client Liaising with residents and ensuring they are kept updated with the construction process Ordering materials Experience needed: SMSTS/SSSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Social Housing Refurbishment schemes. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is 36k (depending on experience) plus 4k car allowance and other benefits. If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided

Resident Liaison Officer - Cambridge Approach Personnel are proud to be partnered with a growing, regional, retrofit social housing contractor, who are currently looking for a Resident Liaison Officer to join them on a temporary, contract based position across Cambridge. This is a field-based role - you will spend around 95% of your time out in the community, visiting residents, delivering information and arranging access for contractors. You'll act as the key point of contact between the project team and local residents, ensuring people are informed, heard and supported throughout the works. The role has an IMMEDIATE start date and we will be paying up-to 19ph for the right individual. Key Responsibilities: Visiting residents door-to-door to explain upcoming works Delivering letters, notices and appointment cards to properties Collecting resident feedback, concerns and access preferences Booking and confirming appointments for surveys and contractor visits Logging all resident interactions and reporting back to the project team If you are available for work, have similar experience and interested in the role above, please do apply with your CV

Resident Liaison Officer - Brighton & Hastings (SUSSEX)- Planned Maintenance Salary: Up to £32K + package Location: Brighton & Hastings Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team on kitchen and bathroom referbishments in the Brighton & Hastings area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) Location: Cambridge Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Cambridge. The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Cambridge, we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) Location: Slough Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Slough. The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Slough, we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) Location: Westminster (Central London) Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Westminster (Central London). The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Westminster (Central London), we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Job Description - Resident Liaison Officer (RLO) Location: North London, Slough and Greater London, with travel to our KT8 office as required Salary: 36,000 + 4,560 annual car allowance We are seeking an experienced Resident Liaison Officer (RLO) to support projects across London and the surrounding areas. The successful candidate will have strong RLO experience, excellent communication skills and the ability to build positive relationships with residents, site teams and clients. Key Responsibilities: Act as the main point of contact for residents throughout works. Communicate planned works, schedules and potential disruption. Manage resident enquiries, complaints and concerns professionally. Coordinate access arrangements and appointments. Maintain accurate records of resident communications and feedback. Liaise with site and project teams to resolve issues and ensure works run smoothly. Requirements: Proven experience in a Resident Liaison Officer role. Excellent communication and organisational skills. Experience handling complaints and resident queries. Full UK driving licence and willingness to travel between sites. We are looking for a proactive, professional and approachable individual who can manage multiple sites and deliver an excellent resident experience.

Job Description - Resident Liaison Officer (RLO) Location: KT12 and surrounding areas Salary: 32,000- 34,000 per annum, depending on experience We are looking for a proactive and experienced Resident Liaison Officer (RLO) to support projects across KT12 and the surrounding areas. The successful candidate will have excellent communication skills and the ability to build positive relationships with residents, site teams and clients, ensuring works are completed with minimal disruption. Key Responsibilities: Act as the main point of contact for residents throughout works. Communicate planned works, schedules and potential disruption. Manage resident enquiries, complaints and concerns professionally. Coordinate access arrangements and appointments. Maintain accurate records of resident communications and feedback. Liaise with site and project teams to resolve issues promptly. Requirements: Previous experience in a Resident Liaison Officer role. Excellent communication and organisational skills. Confidence handling resident queries and complaints. A professional, approachable and customer-focused attitude. Full UK driving licence preferred, depending on project requirements. We are seeking a reliable and organised individual who can manage resident expectations effectively and help deliver a positive resident experience.

Job Title Resident Liaison Officer IR35 Status (Inside/Outside attach SDS) PAYE Expected Start Date ASAP Anticipated duration or End Date 6 months - Possibility to be made permanent Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Flexible Working (Home/Hybrid/Office) Onsite / Hybrid Office Location (If hybrid/Office Based) Coventry Frequency of days in the office 5 days a week Any Specific Days in the office To be confirmed Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs) and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. This is a full RLO role, covering resident engagement, customer service, site coordination, stakeholder management, issue resolution and reporting. The successful candidate will be responsible for ensuring residents are kept informed, supported and comfortable throughout the works. A key focus of the role will be supporting vulnerable residents and customers who may have disabilities, accessibility requirements or additional support needs. The ability to adapt communication styles, understand individual circumstances and deal with sensitive situations professionally will therefore be essential. Key Responsibilities Act as the main point of contact for residents throughout the project lifecycle. Build positive and professional relationships with residents, contractors, Housing Associations and internal stakeholders. Communicate planned works, access requirements, timescales and any changes clearly to residents. Identify and support vulnerable residents, including those with disabilities, accessibility requirements or additional support needs. Adapt communication and engagement approaches to meet individual resident needs and ensure information is accessible and understood. Carry out resident visits and engagement activities across Cambridge and surrounding areas. Manage resident concerns, complaints and technical queries promptly and sensitively. Work closely with site teams and contractors to resolve issues and minimise disruption to residents. Escalate operational, safeguarding, accessibility or customer concerns where appropriate. Work within delegated authority structures, using sound judgement when dealing with resident issues and escalating matters outside agreed authority levels. Maintain accurate records of resident interactions, issues, actions and outcomes. Coordinate multiple stakeholders and activities across different sites. Contribute to delivering a positive customer journey and strong NPS performance. Provide regular updates and reporting to project and senior stakeholders. Key Challenges Ensuring consistent, clear and accessible communication with residents, many of whom may be vulnerable or require additional support. Understanding individual resident needs and adapting the approach accordingly. Managing multiple stakeholders across complex projects and different locations. Addressing complaints, concerns and technical queries promptly and sensitively. Maintaining strong relationships with contractors, Housing Associations and internal departments. Balancing operational delivery with a high-quality customer journey. Knowing when issues can be managed under delegated authority and when they need to be escalated. Supporting residents through potentially disruptive energy efficiency works while maintaining trust and confidence. Experience and Qualifications - Essential / Desirable Essential Proven experience in resident liaison, customer service or community engagement, ideally within construction, retrofit, housing or green energy environments. Demonstrable experience working with vulnerable customers, residents or individuals requiring additional support. Experience supporting people with disabilities or accessibility requirements and adapting communication accordingly. Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications. Full UK driving licence. Excellent communication skills - both written and verbal. Confident discussing technical matters with residents and translating complex concepts into simple explanations. Understanding of site-based operations and construction processes. Comfortable dealing with sensitive or challenging conversations. Experience escalating operational, customer or accessibility-related issues to senior stakeholders. Ability to work within agreed delegated authority and demonstrate good judgement when resolving resident issues. Strong attention to detail with the ability to maintain accurate customer and project records. Desirable Previous experience working with Housing Associations, local authorities or Advice Centres. Previous experience working directly with vulnerable residents or communities. Experience supporting residents with disabilities, accessibility needs or other additional requirements. Familiarity with BEIS compliance and Local Authority scheme requirements. Experience dealing with delegated authority structures or accessibility-focused service delivery. Background in project coordination or support within the retrofit, energy or healthcare sector. Knowledge of reporting tools and customer data input systems (e.g. MSD). Experience working on energy efficiency, retrofit, insulation, heating or renewable energy projects. Company information: This contract vacancy is being advertised by Rullion Ltd Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDENG-NW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Resident Liaison Officer - Social Housing Planned Works Based in High Wycombe, Rickmansworth and Chelmsford Full time, temp to perm 22 per hour plus van + fuel card We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in High Wycombe, Rickmansworth and Chelmsford. This role is a ongoing temporary position for 6 months minimum. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!