42 jobs found

As an Income Officer in the property department, you'll play a vital role in helping the not-for-profit organisation manage and maximise its income. Your day-to-day tasks will involve working closely with tenants to ensure effective rent collection and providing support to help them maintain their tenancies. Client Details A not-for-profit organisation operating in the property sector. Description Monitor and manage rent accounts to ensure timely payments and minimise arrears. Contact tenants to discuss rent issues and provide advice on payment plans where necessary. Work collaboratively with other teams to support tenants in maintaining their tenancies. Prepare reports on income collection for internal review. Handle tenant queries and provide clear, empathetic communication. Identify and escalate cases requiring further action or support. Ensure compliance with relevant policies and procedures. Assist with income-related projects as required by the property department. Profile A successful Income Officer should have: Experience in income management or a related area, ideally within the not-for-profit or property sectors. Strong communication skills, both written and verbal. A confident and empathetic approach to dealing with tenants. Good organisational skills and attention to detail. Knowledge of housing and tenancy management policies would be beneficial. The ability to work collaboratively with other teams and stakeholders. Job Offer Salary ranging from £33,439 to £37,869, dependent on the level of experience. Fixed-term contract offering a clear and focused role. Opportunities to contribute to the not-for-profit sector. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Eden Brown are seeking a highly experienced Housing Income Officer on a one month contract situated in Manchester As an Income Officer your role will involve: - Dealing with extensive Income challenges which also includes arrears, collection all the way up to court - Welfare Benefits and Universal Credit Due to the nature of this role interested candidates must have extensive Income/Arrears/Rents experience You must have access to a car Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.

Your new company A well-established and values-led housing organisation is seeking an experienced Income Officer to join the Rent team on a temporary basis. With a strong focus on supporting communities and sustaining tenancies, the organisation manages a diverse housing portfolio and is committed to delivering excellent customer service while ensuring rental income is effectively managed. Your new role As an Income Officer, you will take ownership of a designated patch, manage rent accounts and support customers to sustain their tenancies. You will work proactively to reduce arrears, maximise income collection and provide tailored support to residents experiencing financial difficulties. Key responsibilities will include: Managing rent accounts and monitoring arrears across a designated portfolio. Contacting customers through a variety of channels to prevent and recover debt. Negotiating realistic repayment arrangements and monitoring adherence. Providing advice and signposting around welfare benefits, Universal Credit and financial inclusion. Preparing cases and representing the organisation at court where necessary. Working collaboratively with Housing Officers and external agencies to sustain tenancies and prevent evictions. Maintaining accurate records and ensuring compliance with relevant policies and legislation. What you'll need to succeed Previous experience in income management, rent recovery or housing management. A strong understanding of welfare benefits, Universal Credit and arrears recovery processes. Experience managing challenging conversations and negotiating positive outcomes. Excellent communication and customer service skills. The ability to manage a varied caseload and prioritise workloads effectively. Experience preparing court documentation would be advantageous. What you'll get in return Flexible and hybrid working opportunities. 3 month initial lock in Weekly pay Potential for extension or further opportunities within the organisation The opportunity to make a genuine impact within local communities. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us today for a confidential discussion about your career. If this job isn't quite right for you, but you are looking for a new position, please get in touch for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

As an Income Officer in the property department, you'll play a vital role in helping the not-for-profit organisation manage and maximise its income. Your day-to-day tasks will involve working closely with tenants to ensure effective rent collection and providing support to help them maintain their tenancies. Client Details A not-for-profit organisation operating in the property sector. Description Monitor and manage rent accounts to ensure timely payments and minimise arrears. Contact tenants to discuss rent issues and provide advice on payment plans where necessary. Work collaboratively with other teams to support tenants in maintaining their tenancies. Prepare reports on income collection for internal review. Handle tenant queries and provide clear, empathetic communication. Identify and escalate cases requiring further action or support. Ensure compliance with relevant policies and procedures. Assist with income-related projects as required by the property department. Profile A successful Income Officer should have: Experience in income management or a related area, ideally within the not-for-profit or property sectors. Strong communication skills, both written and verbal. A confident and empathetic approach to dealing with tenants. Good organisational skills and attention to detail. Knowledge of housing and tenancy management policies would be beneficial. The ability to work collaboratively with other teams and stakeholders. Job Offer Salary ranging from 33,439 to 37,869, dependent on the level of experience. Fixed-term contract offering a clear and focused role. Opportunities to contribute to the not-for-profit sector. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Income Recovery Officer Northamptonshire 36,526.00 + 1,657 Essential Car Payment Join Our High-Performing Income Recovery Team We have an exciting opportunity for an experienced Income Recovery Officer to join our successful and high-performing team. At Greatwell Homes, you'll play a key role in maximising rental income while supporting customers to sustain their tenancies. We are looking for a motivated professional who can demonstrate a balance of empathy and enforcement, ensuring rent arrears are managed effectively, fairly and in line with legislation, policy and procedure. About the Role As an Income Recovery Officer, you will manage a caseload of current tenant rent accounts, taking a proactive approach to preventing and reducing arrears. You will work closely with customers to understand their circumstances, provide advice and support, and take appropriate enforcement action where necessary. You will be responsible for managing cases throughout the arrears recovery process, from early intervention through to legal action, ensuring compliance with all relevant legislation, including Pre-Action Protocol requirements. Key Responsibilities Manage rent arrears cases and maximise income collection performance. Support customers to sustain their tenancies through early intervention and effective arrears management. Negotiate sustainable repayment arrangements and monitor compliance. Assess customers' financial circumstances and provide advice regarding welfare benefits, Universal Credit and other sources of support. Ensure compliance with Pre-Action Protocol requirements prior to commencing legal action. Prepare and present cases for court where appropriate. Apply a balanced approach to rent recovery, combining customer support with effective enforcement action. Maintain accurate records and ensure all actions are compliant with policy, procedure and legislation. Work collaboratively with colleagues and external agencies to achieve positive outcomes for customers and Greatwell Homes. What We're Looking For The successful candidate will be able to demonstrate: Previous experience of rent recovery within a social housing environment. A proven track record of managing rent arrears and achieving income collection targets. Knowledge and practical experience of Pre-Action Protocols and the legal processes associated with rent recovery. Experience of supporting customers to access welfare benefits, Universal Credit and financial inclusion services. The ability to apply both a supportive and enforcement-led approach to rent recovery, depending on customer circumstances. Excellent negotiation, communication and customer service skills. Experience of working with vulnerable customers and managing sensitive conversations. Strong organisational skills and the ability to manage a demanding caseload effectively. The ability to interpret and apply policies, procedures and relevant housing legislation. Why Join Us? This is an excellent opportunity to join an ambitious organisation and a high-performing income team committed to delivering excellent outcomes for customers and communities. In return, we offer a supportive working environment, opportunities for professional development and the chance to make a real difference. If you have the experience, knowledge and passion to support customers whilst delivering effective rent recovery outcomes, we'd love to hear from you.

Interim Lettings Officer Location: Hertfordshire Rate: £24-£28 per hour Umbrella Contract: Until the end of March 2027 An opportunity has arisen for an experienced Lettings Officer to join a social housing provider in Hertfordshire on an interim basis. The role will support the end-to-end voids and lettings process, ensuring properties are let efficiently, compliantly and within agreed turnaround targets. Key Responsibilities: Coordinate voids and lettings activity, from tenancy terminations and pre-void contact through to sign-up and handover. Process nominations and applications, making fair allocation decisions in line with policies and local authority agreements. Advertise properties, manage shortlists and coordinate viewings and tenancy sign-ups. Liaise with local authorities, internal teams and applicants to ensure a smooth lettings process. Complete pre-tenancy assessments, considering affordability, support needs and tenancy suitability. Monitor void turnaround times, maintain accurate records and produce performance reports. Chair voids meetings and work collaboratively with relevant teams to minimise delays and rental income loss. Requirements: Driving License and access to own vehicle Previous experience in lettings, allocations or voids within social housing. Knowledge of housing allocations, tenancy requirements and relevant legislation. Experience working with local authority nominations and Choice Based Lettings systems. Strong organisational, communication and customer service skills.

Mobile Scheme Housing Officer We're looking for a compassionate and proactive Mobile Scheme Housing Officer to support older residents in living safely, independently and confidently within thriving communities. You'll be responsible for the day-to-day management of housing schemes, ensuring properties are safe, well maintained and welcoming, while providing tenancy management support, welfare checks, safeguarding oversight and resident engagement activities. Working closely with residents, colleagues, contractors and external partners, you'll play a key role in promoting wellbeing, resolving housing issues and delivering excellent customer service. This is an ideal opportunity for someone with experience in care, support or housing services who is passionate about making a positive difference to the lives of older people. Principal duties and responsibilities include, but are not limited to: Monitor residents' needs and safety through annual home visits and support them where required to access appropriate support or care assessments and services. Report self-neglect and other safeguarding concerns in line with our policy. Understand utility and other costs in your scheme(s). Take action to reduce costs wherever possible. Flag up potential overspends or anomalies to your manager. Be resilient and follow procedures calmly and effectively when there are emergencies such as the unexpected death of residents or lift breakdowns and other building problems. In line with our good neighbourhood management procedure, take appropriate action to address issues between neighbours which don't meet the threshold to be considered anti-social behaviour (ASB). Provide efficient 'on the spot' tenancy management including supporting the letting of vacant homes; basic income maximisation and arrears management; resolving anti-social behaviour and monitoring environmental, maintenance and other services to schemes. Act as the custodian for a scheme or group of schemes. This means you'll ensure that they are well run and that buildings are safe and attractive. Work with internal teams and external contractors to ensure repairs and faults are quickly remedied, and the grounds well maintained. This is a full time position, working 35 hours per week, You will be based in our East Sussex schemes covering Bexhill, Hastings, and rural Rother . What you'll need: Resilience, self-motivation and ability to work alone at your scheme(s) for most of the time. Ability to manage time & tasks effectively, work well under pressure both individually and in a team. A 'can do', proactive approach to problem solving. Able to learn and use IT and communication systems Interpersonal skills and team working. Able to receive and respond to customer feedback and complaints professionally at all times. You will hold a full driving licence with access to own vehicle. Experience of care or support services, including relevant legislation and good practice desirable. In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible. Closing Date: Sunday 25th October 2026 at 23:59 Please note: We reserve the right to close thisvacancy early if we receive a high volume of applications. We encourage you tosubmit your application and supporting statement as soon as possible so yourapplication can be reviewed and considered. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

We are looking for Three Housing Officers to join our London North West and the London North Region As a Housing Officer, you'll play a key role in helping residents sustain successful tenancies and thrive in safe, well-maintained communities. Working at the heart of our neighbourhoods, you'll build strong relationships with residents, provide practical housing advice and support, manage a varied caseload, and work collaboratively with internal teams and external partners to resolve issues and improve outcomes. From tenancy management and safeguarding to neighbourhood improvement and resident wellbeing, you'll take a proactive, customer-focused approach to delivering excellent housing services and creating communities where people are proud to live. Principal duties and responsibilities include, but are not limited to: Conduct property viewings, work closely with colleagues to minimise void turnaround times and prepare homes for new residents. Manage tenancy enforcement processes, including preparing legal documentation, serving notices and attending court hearings where required. Carry out neighbourhood inspections and lead local initiatives to improve estate standards, resident satisfaction and community wellbeing. Support income recovery by working alongside the Income Team to maximise rent and service charge collection. Ensure compliance with health and safety requirements, including facilitating access for statutory inspections and completing relevant risk assessments and actions. This is a full-time opportunity, working 35 hours per week . The successful candidate will be based at our Farringdon Fleet House office. Hybrid work with the expectation of 3 days per week in the office and requirement to cover the London North West and the London North Region to support residents and service delivery. What you'll need: Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. Track record of taking ownership of projects, coordinating stakeholders and delivering results within agreed timescales Proven experience of following processes, using initiative, and delivering excellent customer service. Professional curiosity to identify residents with complex support needs. Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur. Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. Ability to work effectively as part of a team, working in an agile environment. A full UK driving licence and access to a vehicle are essential, as this role requires regular travel across our communities, home visits, and attendance at various locations. In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible. Closing Date: Sunday 25th October 2026 at 23:59 Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

We are looking for a Housing Officer to join our team. As a Housing Officer, you'll play a key role in helping residents sustain successful tenancies and thrive in safe, well-maintained communities. Working at the heart of our neighbourhoods, you'll build strong relationships with residents, provide practical housing advice and support, manage a varied caseload, and work collaboratively with internal teams and external partners to resolve issues and improve outcomes. From tenancy management and safeguarding to neighbourhood improvement and resident wellbeing, you'll take a proactive, customer-focused approach to delivering excellent housing services and creating communities where people are proud to live. Principal duties and responsibilities include, but are not limited to: Conduct property viewings, working closely with colleagues to minimise void turnaround times and prepare homes for new residents. Manage tenancy enforcement processes, including preparing legal documentation, serving notices and attending court hearings where required. Carry out neighbourhood inspections and lead local initiatives to improve estate standards, resident satisfaction and community wellbeing. Support income recovery by working alongside the Income Team to maximise rent and service charge collection. Ensure compliance with health and safety requirements, including facilitating access for statutory inspections and completing relevant risk assessments and actions. This is a full-time opportunity, working 35 hours per week . The successful candidate will be based at our Horsham - Owl Beech Lodge , 2 days per week , with the remaining time spent working remotely. What you'll need: Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. Proven experience of following processes, using initiative, and delivering excellent customer service. Professional curiosity to identify residents with complex support needs. Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur. Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. Ability to work effectively as part of a team, working in an agile environment. A full UK driving licence and access to a vehicle are essential, as this role requires regular travel across our communities, home visits, and attendance at various locations. In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible. Closing Date: Wednesday 28th October 2026 at 23:59 Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

We're looking for a Housing Officer to join our dedicated Resident Experience team. You'll play a key role in helping residents sustain successful tenancies and thrive in safe, well-maintained communities. Working at the heart of our neighbourhoods, you'll build strong relationships with residents, provide practical housing advice and support, manage a varied caseload, and work collaboratively with internal teams and external partners to resolve issues and improve outcomes. From tenancy management and safeguarding to neighbourhood improvement and resident wellbeing, you'll take a proactive, customer-focused approach to delivering excellent housing services and creating communities where people are proud to live. Principal duties and responsibilities include, but are not limited to: Conduct pre-void inspections and property viewings, working closely with colleagues to minimise void turnaround times and prepare homes for new residents. Manage tenancy enforcement processes, including preparing legal documentation, serving notices and attending court hearings where required. Carry out neighbourhood inspections and lead local initiatives to improve estate standards, resident satisfaction and community wellbeing. Support income recovery by working alongside the Income Team to maximise rent and service charge collection. Ensure compliance with health and safety requirements, including facilitating access for statutory inspections and completing relevant risk assessments and actions. This is a full-time opportunity, working 35 hours per week . The successful candidate will be based at our Sittingbourne office, Building 800, two days a week , with the remaining time spent working remotely and travelling across Kent to support residents and service delivery. What you'll need: Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. Proven experience of following processes, using initiative, and delivering excellent customer service. Professional curiosity to identify residents with complex support needs. Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur. Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. Ability to work effectively as part of a team, working in an agile environment. A full UK driving licence and access to a vehicle is essential, as this role requires regular travel across our communities, home visits, and attendance at various locations. In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible. Closing Date: Wednesday 28th October 2026 at 23:59 Interviews: Monday 9th November 2026 Please note : We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Interim Lettings Officer Location: Hertfordshire Rate: £24-£28 per hour Umbrella Contract: Until the end of March 2027 An opportunity has arisen for an experienced Lettings Officer to join a social housing provider in Hertfordshire on an interim basis. The role will support the end-to-end voids and lettings process, ensuring properties are let efficiently, compliantly and within agreed turnaround targets. Key Responsibilities: Coordinate voids and lettings activity, from tenancy terminations and pre-void contact through to sign-up and handover. Process nominations and applications, making fair allocation decisions in line with policies and local authority agreements. Advertise properties, manage shortlists and coordinate viewings and tenancy sign-ups. Liaise with local authorities, internal teams and applicants to ensure a smooth lettings process. Complete pre-tenancy assessments, considering affordability, support needs and tenancy suitability. Monitor void turnaround times, maintain accurate records and produce performance reports. Chair voids meetings and work collaboratively with relevant teams to minimise delays and rental income loss. Requirements: Driving License and access to own vehicle Previous experience in lettings, allocations or voids within social housing. Knowledge of housing allocations, tenancy requirements and relevant legislation. Experience working with local authority nominations and Choice Based Lettings systems. Strong organisational, communication and customer service skills.

Our dedicated Housing Team have a strong track record of helping customers and partners prevent homelessness across our districts, and we are now looking for a full time Temporary Accommodation Housing Officer to make a real difference. In this role you will provide provide tailored support to individuals and families in temporary accommodation (TA) or at risk of losing their tenancies. The postholder will hold a caseload and work with those households in order to support them sustain their tenancy and obtain suitable positive solutions to their homelessness. This role requires strong decision-making, risk awareness, and a solid understanding of housing legislation and tenancies in order to support vulnerable households whilst also protecting revenue streams. You will ensure that residents fully understand their responsibilities to adhere to their licence conditions, pay their accommodation charges and the consequences of non-payment and non-compliance. The work undertaken by the postholder directly influences and impacts the effectiveness and workload of multiple teams to include Housing Management, Income Officers, Move On Officers, Benefits, Revenues, Early Help, Finance, Legal Services, Safeguarding, Customers Services and many external support agencies. This role operates in demanding and sometimes challenging conditions, including regular visits to TA properties which demand adherence to lone working protocols. It requires working to tight deadlines with high workloads and can be emotionally challenging particularly when working with complex and vulnerable residents and requires resilience and self-awareness from the post holder. What We're Looking For We're seeking a proactive and well-organised individual who can build effective relationships with residents, colleagues and stakeholders and who is confident working in partnership with a range of stakeholders. This is a dynamic, fast-paced role that requires flexibility, adaptability, and the ability to navigate complex situations while delivering effective solutions. Closing Date: 25/10/2026 Interview Date: 05/11/2026 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

Interim Lead Commercial surveyor will act as lead advisor with regard to all Commercial and Investment property and asset management issues in respect of both council owned land and buildings and other related property matters impacting the City. The role will join the Senior leadership team in assisting to guide the future direction of the Council's Property Portfolio. Lead Commercial Surveyor will ensure the Councils property portfolio is utilised to the best possible advantage, maximising the rental income and capital receipts, minimising liabilities and optimising use in accordance with the Council's policies and wider strategic needs and ambitions. Working in our team isn't just about property, it's about people. We also contribute to wider government goals such as 'levelling up' through releasing surplus land to support new homes, jobs and public value. To lead on and ensure the effective implementation of corporate initiatives and transformation programmes that cut across the whole or part of the council's activities in conjunction with Head of FM & Head of Estates Provide outstanding leadership and direction to the service, driving service transformation and ensuring excellent joint working with Members and other stakeholders Driving forward performance setting high standards, encouraging improvement, and supporting the team to achieve. Having regular team meetings and one to one conversation about performance, including difficult ones when necessary To act on behalf of the Council as lead advisor with regard to all Commercial and Investment property and asset management issues in respect of both council owned land and buildings and other related property matters impacting the City To ensure the Councils property portfolio is utilised to the best possible advantage, maximising the rental income and capital receipts, minimising liabilities and optimising use in accordance with the Council's policies and wider strategic needs and ambitions On behalf of the Council lead on all commercial property matters including lettings, lease restructures, debt management, rent reviews, lease renewals, licence renewals and all other landlord and tenant negotiations Leading on the statutory requirements in respect of Right to Buy, Statutory Lease Extensions, Enfranchisement and other residential related professional property matters Leading on the delivery of professional advice in respect of all aspects of service delivery across the full range of use types including supporting colleagues in Housing, New Homes Delivery, Planning and Finance Ensuring the delivery of the annual portfolio valuations required for accounting purposes To create and maintain an Asset Management Strategy for the portfolio including specific asset management plans for all key buildings and classes of property - proviso to work with lead on Transformation Responsible for the collation, maintenance and audit of property related information primarily through the Concerto database Provision of professional advice and support to senior management and members including attendance at meetings both public and internal Developing and delivering strategies in respect of council land and buildings - in conjunction with Head of Corporate Landlord Acting as the professional interface on behalf of the council with both private and public sector landowners, bodies and other parties in respect of property matters Undertake the full responsibility for projects within the division and across the wider council. These projects may relate to Accommodation Strategy, Feasibility Studies, Strategic Asset Management Plan, Financial Planning, Dispute Resolution, Planning Appeals and other related issues including Section 106 and CIL, Acquisitions and Disposal, Valuations, Procurements and large-scale programmes of capital investment into the Council's non-operational estate. Take responsibility for the disposals and acquisitions programmes Working alongside colleagues across the directorate instigate and initiate regeneration projects. Provide strategic site assembly advice in relation to larger scale regeneration projects. Prepare evidence in connection with cases to be referred to Public Inquiries/Court Prepare capital and revenue estimates for acquisition, disposal and leasing of all types of Council owned property Commission external consultants to provide technical and professional input into aspects of property matters and to manage the effective delivery of this input across all sectors of the property market Maintain a sound knowledge of the Council's wider policy agenda and of the strategies and operational requirements and objectives of all service departments Assist in the decision to list CAT's Assist with the preparation and presentation of Committee, Governance and other professional and technical reports Maintain and develop effective relationships with all service areas requiring property occupation or other related needs Develop a significant internal profile within the Council as a whole as the principal officer responsible for leading and supporting all property based initiatives including high profile major projects and disposals Support and deliver in conjunction with planning accurate budgets, forecasts and other financial matters Actively promote a culture of innovation and continuous improvement throughout the Property team where shared learning opportunities are optimised, and national/international best practice is embedded at the earliest opportunity To lead on and manage, plan and deliver a range of high quality professional Corporate Landlord, Property Valuation and Estate Management Services. To lead on and ensure that all services are carried out in a timely, accurate and efficient manner, leading to the achievement of Service targets, Income Generation and KPI's To deputise for the Director of Property.

BDS Recruitment are looking for a Neighbourhood Housing Officer covering the Oldham area. This is a full-time role with a minimum of a 9-month contract (possibly 12 months) Pay rate from £20.97 PAYE, £27.21Umbrella To provide high quality, customer-focused housing and tenancy management services to tenants, supporting residents to live independently. To support the Neighbourhood Services team in managing complex issues related to tenancy sustainability and safeguarding. There may be instances where work outside of normal office hours may be required. The job holder will make sure that they fully understand and fulfil their responsibilities in respect of both Health & Safety and Diversity & Inclusion and GDPR at all times. Ensures rent income is maximised through managing arrears in accordance with policies and procedures through effective case management, liaising with residents, solicitors and other agencies as required. Dealing with tenancies & anti-social behaviours. Ensures relevant information and knowledge is communicated between Scheme Managers, office based teams and local communities. Previous experience of housing is essential

Eden Brown are seeking a highly efficient Independent Living Officer on a 2 month contract situated in Trafford This will involve covering 2 Sheltered Schemes in Trafford The role as Sheltered Manager will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.

Eden Brown are seeking a highly efficient Sheltered Housing Officer on a 1 month contract situated in Chester This will involve covering a Sheltered Scheme in Chester The role as Sheltered Manager will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.

We are currently recruiting for an experienced Senior Business Rates Officer to join a local authority's Revenues service. The successful candidate will oversee Business Rates billing, collection and recovery, coordinating the work of Business Rates and Visiting Officers to maximise income collection, maintain legislative compliance and improve service performance. The Role Coordinate workloads across Business Rates and Visiting Officers, ensuring performance targets and service standards are met. Oversee Business Rates billing, collection and recovery processes in accordance with legislation and Council policies. Monitor staff performance, undertake quality assurance checks and implement improvements where required. Administer Business Rates grants, exemptions, discounts and reliefs. Manage Business Improvement District (BID) levy billing and collection processes. Maximise Business Rates collection through effective debt recovery and enforcement procedures. Manage complex recovery cases, including liability orders, insolvency proceedings and enforcement action. Represent the Council in court proceedings and liaise with legal teams and enforcement agents. Support annual billing processes, government returns and the resolution of system-related issues. Monitor collection performance, maintain accurate statistics and report to the Revenues & Enforcement Manager. Key Requirements Previous experience as a Senior Business Rates Officer or in a supervisory role within a local authority Revenues service. Extensive knowledge of Business Rates legislation, billing, collection, recovery and enforcement procedures. Experience coordinating staff workloads, monitoring performance and undertaking quality assurance checks. Knowledge of Business Rates exemptions, reliefs, discounts and BID levies. Experience managing complex recovery cases, liability orders and court proceedings. Understanding of insolvency procedures and working with enforcement agents. Experience using Revenues systems and producing performance reports. Experience supporting annual billing processes and statutory government returns. IRRV qualification or membership, relevant equivalent qualification, or willingness to work towards accreditation. What You Need to Do Now If you are interested in this Senior Business Rates Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Business Rates Officers, Senior Business Rates Officers, Revenues Team Leaders and Revenues Managers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from Revenues and Benefits professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Premier Work Support are excited to be recruiting experienced Fire Safety Officers on a temporary, ad hoc basis for a prestigious venue in London's Docklands. A brief description of the work for which you are employed is as follows: Familiarise themselves with the Venue's Rules and regulations. Monitor fire safety issues during build-up, open and pull-outs period. -Report any obstructed emergency escape routes to the Venue's Health and Safety department. -Report any build-up of combustible rubbish and waste materials to the Cleaning Manager -Report any emergency signs that are not operating correctly to the Venue's Health and Safety Department. Ensure Exhibition is built in line with approved floor plans, i.e. gangways widths are maintained, and materials used comply with the venue's Rules and Regulations. Distribute additional fire extinguishers in exhibition areas as requested by the Venue's Health and Safety Department. Record any missing or damaged fire extinguishers on dilapidation form. Advise venue staff and exhibitors on fire safety issues. Carry out and record tests on VESDA alarm system. Brief visiting Security companies on the Venue's Emergency procedures. Carry out fire risk assessments. Carry out fire safety training. Issue hot work permits. Ensure the Venue meets the requirements set out in the fire certificate. Ensure they remain in radio contact with the Security suite. Ensure the Boulevard and Lorry way shutters are working. Carry out Fire Risk Assessment prior to opening on the first day of event. Check the PA system is working. Permitting of vehicles in halls. Providing fire watches. Carrying out emergency lighting tests. Viewing trial runs of pyrotechnics, haze machines or laser set ups. Dock edge railing removal. Checking berthing permits and related safety measures. Assisting with evacuation requirements. Tackling with small scale fires. Checking and closing fire doors. In the event of an emergency Instructing personnel and visitors to immediately leave the building by the nearest exit. Ensuring assistance where necessary for disabled employees & visitors. Assisting with evacuation chairs. Inspect all areas under their control, including all screened and enclosed areas, offices, toilets, etc, before leaving the building. Close doors behind you. When all personnel & visitors are evacuated from the areas for which they are responsible, report to the Fire Officers who will be located at the assembly point. If any employees or visitors are known or believed to be in the building this must be reported immediately to the Fire Officer. Non event days Inducting the Venue's staff and contractors into the Venue's emergency procedures. Carrying out statutory Health & Safety related checks. Fire extinguisher service, siting and maintenance. Responding to alarms. Assisting in carrying out fire risk assessments. Hours of work will vary to include days and/or nights and weekends and the hourly rate is 15.54 per hour. Due to the ad hoc nature of this work, it would be ideal for someone who comes from a Fire officer, health and safety background who is looking to top up their income with additional employment. A current DBS is preferred, but not essential. You are required to produce evidence of your eligibility to work in the UK (such as a current Passport, along with a valid visa if necessary, or a full UK birth certificate). Benefits of working for Premier Work Support include: 29 days accrued annual leave per annum (inclusive of statutory holidays PAYE only) Online payslips Excellent pay rates Work wear and uniform On-going assignments Pension Scheme If you're interested, apply without delay by submitting your CV.

We are currently recruiting for a Financial Support Officer to join a local authority's Resident Financial Support Service. The successful candidate will assess applications for discretionary financial assistance, determine eligibility and administer financial support schemes for residents experiencing financial hardship. Full time and part time applications are considered. The Role Assess applications for financial support schemes, including crisis payments, housing payments and essential household assistance. Review income, expenditure, benefits, savings and housing costs to determine eligibility for financial assistance. Make independent decisions on discretionary awards in accordance with Council policies and funding criteria. Assess housing-related financial assistance, including rent shortfalls, to support tenancy sustainment and homelessness prevention. Identify and prioritise urgent applications from residents experiencing financial hardship. Verify supporting documentation using Council systems, DWP records and other relevant sources. Process applications, communicate award decisions and maintain accurate case records. Identify potential fraud, misrepresentation or errors and escalate concerns appropriately. Ensure compliance with financial controls, data protection and audit requirements. Support application reviews, quality assurance and service performance reporting. Key Requirements Experience in financial support, welfare benefits, discretionary housing payments or a similar local authority service. Knowledge of welfare benefits, financial assistance schemes and housing-related support. Experience assessing applications and making evidence-based eligibility decisions. Ability to interpret benefit awards, income and expenditure information and supporting documentation. Understanding of discretionary financial assistance, crisis support or housing payment schemes. Experience using financial assessment or case management systems. Knowledge of financial controls, data protection and fraud identification. Experience managing application caseloads and processing decisions within agreed timescales. What You Need to Do Now If you are interested in this Financial Support Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Financial Support Officers, Benefits Assessment Officers, Welfare Support Officers and Housing Support Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing, welfare benefits and financial support professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Housing Officer up to 37,000 including 2000 car allowance Cambridge Full Time, Permanent The Housing Officer plays a key role in delivering a high-quality, customer-focused housing management service. The postholder will be responsible for managing a portfolio of customers and tenancies, supporting tenancy sustainment, maximising income collection, resolving neighbourhood concerns and working collaboratively with customers, colleagues and partner organisations to achieve positive outcomes. Key Responsibilities Manage a portfolio of customers and tenancies, delivering a proactive, customer-focused service. Build positive relationships with customers, providing advice, guidance and support to help sustain successful tenancies. Identify customer needs and coordinate appropriate support through internal teams and external partners. Maximise rental income through effective arrears prevention, monitoring and recovery activities. Carry out tenancy management activities including sign-ups, changes in circumstances, breaches of tenancy and tenancy reviews. Investigate and resolve customer concerns, complaints and neighbourhood issues in a timely and professional manner. Manage low-level antisocial behaviour cases, taking appropriate action and working with partner agencies where required. Conduct estate and neighbourhood inspections, identifying opportunities to improve the local environment and customer experience. Identify safeguarding concerns and make appropriate referrals in line with organisational procedures. Maintain accurate records and ensure all casework is managed effectively and in compliance with relevant legislation, policy and procedure. Work collaboratively with colleagues and external stakeholders to achieve positive outcomes for customers and communities. Promote customer engagement and encourage customer feedback to support continuous service improvement. Contribute to the achievement of team objectives and organisational performance targets. Keep up to date with relevant legislation, best practice and changes affecting service delivery. Undertake any other duties commensurate with the level and responsibilities of the role. Person Specification Essential Experience of delivering excellent customer service in a customer-facing environment. Experience managing a varied workload and competing priorities. Strong communication skills, both written and verbal. Ability to build positive relationships and work effectively with a wide range of people. Experience dealing with challenging situations and resolving issues in a professional manner. Good problem-solving and decision-making skills. Ability to work independently and use initiative while contributing to team objectives. Strong organisational and administrative skills with a high level of attention to detail. Ability to maintain accurate records and use digital systems effectively. Commitment to equality, diversity and inclusion. Ability to handle sensitive and confidential information appropriately. Proficient in Microsoft Office applications and other business systems. Full UK driving licence and the ability to travel as required by the role. Desirable Experience of tenancy, neighbourhood or housing management. Knowledge of customer support, safeguarding or case management principles. Experience of working with external agencies and community partners. Understanding of relevant legislation and regulatory requirements. A relevant professional qualification or a willingness to work towards one. Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.