68 jobs found

A reputable London housing provider is seeking an experienced Temporary Accommodation Officer to join its Housing Solutions team on a long-term temporary basis. This is an excellent opportunity for an experienced housing professional to manage a portfolio of temporary accommodation properties and homeless households , covering tenancy management, rent arrears, voids, repairs, property inspections, landlord liaison and resident support. Rate: £24.00-£24.43 PAYE / approx. £30.00 Umbrella Contract: Temporary / Interim Duration: Long-term opportunity Department: Housing Solutions / Economy Directorate Working Pattern: Hybrid / x3 days Site-based The successful candidate will work closely with internal Housing Solutions teams, external landlords, accommodation providers and partner agencies to ensure temporary accommodation is effectively managed and statutory homelessness duties are delivered. Key Responsibilities Manage a portfolio of Temporary Accommodation (TA) properties and households, including voids, lettings, tenancy management, repairs and rent arrears. Arrange the admission of homeless households into temporary accommodation and ensure residents understand their rights and responsibilities. Monitor occupancy, minimise void periods and support the effective collection of rent and reduction of arrears. Undertake regular property and resident visits, ensuring accommodation meets required health, safety and fitness standards . Liaise with landlords, accommodation providers, contractors and external partners regarding property management, repairs and compliance. Manage PLAs, HALs and other accommodation suppliers , including invoice processing and contractual compliance. Investigate and respond to complaints, neighbour disputes, tenancy issues and member enquiries, taking appropriate remedial action. Manage tenancy/licence breaches, including Notices to Quit, termination recommendations, legal proceedings and court attendance where required. Support residents with housing options, welfare benefits, employment and training opportunities, making referrals to appropriate external agencies. Coordinate the discharge of households from temporary accommodation, including the management, storage or disposal of abandoned belongings. Maintain accurate housing, financial and case management records and produce performance information, KPIs and financial returns . Use Excel and Power BI to monitor data, expenditure, performance and temporary accommodation spend. Maintain inventories and ensure appropriate provision of furnishings, appliances, bedding and other essential equipment. Monitor Council Tax and other property-related enquiries and work with relevant services to maximise occupancy. Ensure compliance with relevant housing and homelessness legislation, statutory guidance, health & safety requirements and council policies . Build effective working relationships with Housing Solutions teams, landlords, residents, elected members and external agencies. We are looking for candidates with strong experience in Temporary Accommodation, Homelessness, Housing Management or Property Management . You will have experience working with vulnerable households and be confident managing a varied caseload involving tenancy issues, rent arrears, property management, repairs and resident complaints. The ideal candidate will have: Proven experience within Temporary Accommodation, Homelessness or Housing Management . Good knowledge of relevant housing and homelessness legislation and statutory guidance . Experience managing tenancies/licences, rent arrears, voids and property-related issues. Experience working with vulnerable or homeless households. Strong customer service and resident-facing skills. Experience managing complaints, disputes and complex customer issues. Knowledge of property inspections, health & safety and accommodation standards. Excellent organisational, case management and record-keeping skills. Strong written and verbal communication skills. Experience working to KPIs and performance targets . Advanced Microsoft Excel skills; Power BI experience is highly desirable. Ability to work independently across multiple sites and manage a busy workload. A professional, proactive and solutions-focused approach. Why Apply? This is a strong opportunity for an experienced Temporary Accommodation Officer, Housing Officer, Homelessness Officer or Housing Management professional to secure a long-term interim role within an established London housing organisation. You will gain exposure to a broad range of Temporary Accommodation, homelessness, tenancy management, property management, landlord liaison, financial management and resident support responsibilities. APPLY NOW for the Temporary Accommodation Officer role.

BDS are currently recruiting for an experience Resident Liaison Officer to work with a well known Housing Association to worked across the Crewe area. Main duties include but are not limited too; Provide a visible, accessible face-to-face service to renting customers, homeowners and shared-owners Maximise income, and reduce debt, in defined customer areas. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Use data to monitor own performance and that of others, taking action to improve as necessary. Manage budget and remain within budget. Complete regular estate inspections and take any necessary action to achieve quality and safety standards. The ideal candidate will have; Experience in a similar role from a Housing background Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Experience of working in a climate of legislative and organisational change. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Hours- Monday- Friday 9am- 5m Pay rate- 21.38ph PAYE- 27.75ph UMB Temp ongoing to start ASAP for around 6 months but could extend following this YOU MUST BE A DRIVER WITH ACSESS TO A VEHICLE! Apply now for immediate consideration!

Tenant Liaison Officer - Inverness - Salary up to 35,000 DOE CBW are currently recruiting for an experienced Resident Liaison Officer to join a leading Renewables team based in Inverness. The role is focused on ensuring residents are kept fully informed, supported and engaged before, during and after works take place. The successful candidate will build strong relationships with residents, respond to queries and concerns, coordinate information with project teams, and help minimise disruption associated with construction activities. This is a Inverness based position with regular travel throughout the north of Scotland, reflecting the geographical spread of current and future projects. Key Responsibilities: Act as the principal contact for residents throughout the lifecycle of works. Provide clear, accurate and timely information regarding planned works, programme dates, access requirements, progress and completion. Build positive and professional relationships with residents, maintaining trust and confidence throughout the project. Identify resident concerns at an early stage and ensure appropriate action is taken. Communicate changes to programmes, working arrangements or planned activities promptly. Ensure residents understand what to expect before, during and following works to their property or communal areas. Undertake regular visits to properties and residential areas affected by project activities. Engage directly with residents to understand their experience and identify any issues requiring attention. Record and follow up resident queries, requests and concerns through to resolution. Identify individual circumstances or additional support requirements and ensure these are communicated to the appropriate members of the project team. Arrange and participate in resident information meetings, briefings and engagement sessions. Prepare and distribute relevant project information and updates. Support residents in understanding project schedules, key milestones and expected completion dates. Receive and manage resident complaints and concerns in a professional and constructive manner. Work with the relevant project, site and management personnel to investigate and resolve issues. Keep residents informed of progress where an issue cannot be resolved immediately. Monitor outstanding matters and ensure appropriate follow-up takes place. Escalate significant, recurring or unresolved issues to the appropriate level of management. Report hazards, incidents, environmental concerns or other matters requiring management attention. Person Specification: Excellent verbal and written communication skills. Strong interpersonal skills and the ability to establish positive relationships with a wide range of people. A professional, approachable and empathetic manner. Strong listening skills and the ability to understand and respond appropriately to resident concerns. Effective problem-solving and conflict-resolution skills. Ability to remain calm and professional when dealing with challenging situations. Strong organisational and administrative skills. Ability to manage multiple enquiries, priorities and deadlines. Good attention to detail and accurate record keeping. Previous experience in a resident-facing, customer service, community engagement or similar role. Experience within construction, housing, property, facilities management, refurbishment or a related environment would be advantageous. Understanding of the challenges and sensitivities associated with working in occupied residential properties. Experience of handling customer complaints, enquiries or service issues. Familiarity with maintaining electronic records and using digital systems. Salary & Benefits: Salary up to 35,000 DOE Van and fuel card. Ongoing training and professional development. Career progression within a growing renewable energy business. Company pension. Supportive team environment with a strong focus on quality, safety and continuous improvement.

JOB DESCRIPTION We are expanding our team in West London to deliver a more proactive and visible service to our residents. We have an exciting opportunity for a Housing & Neighbourhood Officer to join our team on a full-time, permanent basis. Reporting to the Leasehold Customer Liaison Manager, you will play a key role in delivering a high-quality housing management service to leaseholders, shared owners, DIY shared ownership customers, Social Rented and HomeBuy residents across London. This is a hybrid role, combining office-based and field-based working. The role involves regular travel across West London and, whilst not essential, a full UK driving licence and access to your own vehicle would be advantageous. Acting as a visible representative of Guinness, you will provide accessible, face-to-face support to customers, helping to build positive relationships and resolve issues effectively. You will also work closely with our Homeowner Services team to support key leasehold processes, including Section 20 consultations and licences for alterations. We are looking for a customer-focused housing professional with excellent communication skills, a proactive approach, and a commitment to delivering outstanding service. To be successful, you will be able to demonstrate: Excellent customer service, communication, and interpersonal skills. The ability to work independently, prioritise workloads, and manage competing demands. Experience of working effectively using mobile technology while out in the field. Strong organisational and time management skills, with a focus on delivering value for money. Experience operating within a changing legislative and organisational environment. Sound problem-solving and decision-making abilities. Resilience and confidence when managing challenging situations. The ability to analyse information and make informed recommendations. Knowledge of service charges. Desirable: Experience working within the housing or property sector, particularly with leaseholders. A relevant housing qualification, or willingness to work towards one. Knowledge of leasehold and social housing legislation. Previous budget management experience. This role is subject to a Basic DBS check, which will be arranged and paid for by The Guinness Partnership. Please note the advertised salary includes an additional 4,000 local job supplement for London. To find out more about the role and assess your suitability against the essential criteria, please review the role profile. Interviews will be conducted via Microsoft Teams during the week commencing 19th October. TGPCVL

Resident Liaison Officer Salary: Up to £34,000 per annum Location: West Midlands, Coleshill A well-established organisation is recruiting for a Resident Liaison Officer (RLO) to join its growing team. This is an exciting opportunity to play a vital role on a key social housing refurbishment project, supporting residents throughout the full lifecycle of works being carried out in their homes. As an RLO, you ll be the main point of contact for residents ensuring they are well-informed, respected, and supported at every stage. You ll act as the bridge between site teams, contractors, and the local community, helping to deliver a high-quality customer experience while ensuring minimal disruption to people s day-to-day lives. What will you deliver? Build and maintain positive relationships with residents affected by planned works, ensuring clear and regular communication throughout Provide information, advice, and support before, during and after works take place Work closely with Site and Project Managers to help coordinate access, programme updates and logistics Maintain accurate records of communications, access issues, complaints and resolutions Ensure vulnerable residents are identified and provided with appropriate support measures Organise and attend resident engagement meetings, including pre-start consultations and satisfaction surveys Respond promptly and professionally to queries, feedback and complaints, escalating where necessary Ensure all documentation, resident packs and correspondence are up to date and compliant Support the wider team in delivering a respectful, resident-first approach across all works Who are you? You have previous experience in a Resident Liaison Officer role or similar tenant/resident-facing position, such as housing officer, lettings support, or customer service within housing or construction You are an excellent communicator, able to build rapport and diffuse challenging situations with empathy and professionalism You re confident working independently and managing multiple tasks and stakeholders You are organised, detail-focused, and confident maintaining records and handling sensitive information You understand the needs of residents in social housing and are committed to delivering high standards of service A full UK driving licence is preferred What can we offer you? Salary of up to £34,000 per annum 24 days annual leave, plus public holidays Life cover equivalent to 2x annual salary Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme and holiday purchase options Two corporate social responsibility days per year A broad range of learning and development opportunities, including professional qualifications and support programmes A supportive working culture and access to employee assistance resources

Role: Site Manager Location: North Northampton Contract Type: Freelance Temporary (Immediate Start - March 2027) Sector: Social Housing / Planned Maintenance (Kitchens & Bathrooms) About the Role We are recruiting an experienced Site Manager to lead a fast-tracked planned maintenance scheme across Northampton and Kettering. This contract covers internal refurbishments ( kitchens and bathrooms ) across occupied social housing stock. You will be responsible for operational delivery, subcontractor management, H&S compliance, and driving progress to meet strict project completion targets by March 2027 while maintaining high customer satisfaction levels. Key Responsibilities Operational Delivery: Oversee day-to-day site operations, managing trades and sub-contractors to maintain steady flow rates on internal refits. Programme & Quality Control: Drive progress against the construction schedule, monitor build quality, and conduct sign-offs/snagging for completed kitchens and bathrooms. Tenant & RLO Coordination: Work closely with the Resident Liaison Officer (RLO) to manage access schedules, address tenant concerns, and minimise disruption in occupied homes. Health & Safety: Maintain strict H&S standards across all properties, ensure full compliance with risk assessments and method statements (RAMS), and conduct regular toolbox talks. Commercial & Reporting: Track material usage, report weekly progress to the Project Manager, and manage site handover documentation. Key Requirements & Experience Social Housing Expertise: Proven track record as a Site Manager delivering internal social housing refurbishments (specifically high-volume kitchen and bathroom replacements). Occupied Property Management: Deep understanding of working in inhabited properties and managing sub-contractors around resident access. Certifications: Valid SMSTS , First Aid at Work , and CSCS Black/White Card (Asbestos Awareness is highly desirable). Mobility: Full UK Driving Licence and willingness to travel across site locations in North Northamptonshire. IF YOU ARE INTERESTED AND HAVE THE RELEVANT EXPERIENCE CLICK APPLY NOW. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Role: Site Manager Location: North Northampton Contract Type: Freelance Temporary (Immediate Start - March 2027) Sector: Social Housing / Planned Maintenance (Kitchens & Bathrooms) About the Role We are recruiting an experienced Site Manager to lead a fast-tracked planned maintenance scheme across Northampton and Kettering. This contract covers internal refurbishments ( kitchens and bathrooms ) across occupied social housing stock. You will be responsible for operational delivery, subcontractor management, H&S compliance, and driving progress to meet strict project completion targets by March 2027 while maintaining high customer satisfaction levels. Key Responsibilities Operational Delivery: Oversee day-to-day site operations, managing trades and sub-contractors to maintain steady flow rates on internal refits. Programme & Quality Control: Drive progress against the construction schedule, monitor build quality, and conduct sign-offs/snagging for completed kitchens and bathrooms. Tenant & RLO Coordination: Work closely with the Resident Liaison Officer (RLO) to manage access schedules, address tenant concerns, and minimise disruption in occupied homes. Health & Safety: Maintain strict H&S standards across all properties, ensure full compliance with risk assessments and method statements (RAMS), and conduct regular toolbox talks. Commercial & Reporting: Track material usage, report weekly progress to the Project Manager, and manage site handover documentation. Key Requirements & Experience Social Housing Expertise: Proven track record as a Site Manager delivering internal social housing refurbishments (specifically high-volume kitchen and bathroom replacements). Occupied Property Management: Deep understanding of working in inhabited properties and managing sub-contractors around resident access. Certifications: Valid SMSTS , First Aid at Work , and CSCS Black/White Card (Asbestos Awareness is highly desirable). Mobility: Full UK Driving Licence and willingness to travel across site locations in North Northamptonshire. IF YOU ARE INTERESTED AND HAVE THE RELEVANT EXPERIENCE CLICK APPLY NOW. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Project Coordinator / Resident Liaison Officer £28,000 - £33,000 + Excellent Benefits Welwyn Garden City, AL8 6AE Permanent, Full Time 40 hours per week: Monday to Friday, 08:00-17:00, one hour lunch We have an excellent opportunity for a Project Coordinator / Resident Liaison Officer to join our Planned team, with projects in Welwyn Hatfield, Epping and Basildon. This is an exciting opportunity to play a key role in delivering refurbishment and planned maintenance projects for housing associations and local authorities, helping to improve homes and create a lasting positive impact within communities across the UK. The Role As Project Coordinator / Resident Liaison Officer, you will be responsible for supporting the successful delivery of construction refurbishment and planned works projects from inception through to completion. Working closely with residents, Operational and Commercial teams, you will coordinate project activities, manage project documentation, monitor progress and ensure stakeholders remain informed throughout the project lifecycle. You'll help develop project plans, coordinate resources, manage schedules and support risk management activities to ensure projects are delivered on time, within budget and to the highest quality standards. Acting as a key point of contact for residents, clients, subcontractors and internal teams, you'll play a vital role in maintaining strong communication and resolving issues before they impact delivery. The role also involves property visits, maintaining project management systems, producing reports, tracking project performance, managing documentation and ensuring information remains accurate and up to date at all times. You'll work collaboratively across departments to remove obstacles, improve processes and contribute to the continued growth of our Planned Works Hub. About You We're looking for a highly organised and proactive individual who thrives in a fast-paced environment and can confidently manage multiple priorities at once. You'll have excellent customer service, administrative and coordination skills, with the ability to oversee multiple trackers, manage a high volume of bookings across different clients, and ensure all project information remains accurate and up to date. A professional and friendly telephone manner is essential, as you'll regularly liaise with residents, clients, subcontractors and internal stakeholders. You'll be a strong communicator who can build effective working relationships and provide clear, timely updates to site teams and project stakeholders whenever required. Previous experience in a Project Coordinator, Project Administrator, Resident Liaison Officer or similar role is desirable, ideally within construction, planned works, property services or social housing environments. Strong organisational skills, attention to detail and the ability to manage competing deadlines are key to success in this role. You'll also be confident using Microsoft Office applications, particularly Excel, and comfortable working with project management systems and trackers. This is an office / site based position, so we're looking for someone who enjoys working collaboratively as part of a busy team and can provide hands-on support to operational and commercial colleagues to help ensure projects are delivered efficiently and to a high standard. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. Please refer to full job description upon completing your application.

This Resident Liaison Officer (RLO) role in the property industry is all about building strong relationships with tenants and ensuring smooth communication during property projects. You'll be the key point of contact, helping to keep everything running efficiently and ensuring tenants are kept informed every step of the way. Client Details A property-focused organisation based in Rotherham. Description Act as the main point of contact between tenants and the project team. Provide clear updates to tenants about property works and schedules. Handle tenant queries and concerns in a professional and timely manner. Coordinate access to properties for scheduled works and inspections. Maintain accurate records of tenant interactions and project progress. Work closely with contractors and the project team to address any issues. Conduct property visits to ensure tenant satisfaction and compliance. Assist with resolving any disputes or challenges that may arise. Profile A successful Resident Liaison Officer should have: Previous experience in a customer-facing role, ideally in the property industry. Strong communication and interpersonal skills. Good organisational skills and attention to detail. A proactive and solution-focused approach to problem-solving. Ability to handle multiple tasks and prioritise effectively. Basic IT skills for record-keeping and reporting. Job Offer Salary between £28,800 and £35,200, dependent on the level of experience. Fixed-term contract with a property-focused organisation in Rotherham. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Our local authority client based in East London are urgently seeking an experienced Capital Project Manager. £323.75 a day Umbrella About the Role We are seeking a Capital Project Manager to lead multi-million-pound capital works projects from initial inception to post-completion. You will act as the key lead developing projects through the Council's formal capital work stages, covering project commissioning, scope development, technical reviews, contract administration, on-site management, and post-completion requirements. You will lead and coordinate a multidisciplinary project team (including Quantity Surveyors, Clerk of Works, Resident Liaison Officers, Technical Support Officers, Design Officers, and external consultants) to ensure projects are delivered safely, on time, within budget, and to exemplary quality standards. Key Responsibilities: End-to-End Project Delivery: Lead capital projects across all RIBA/Council stages, ensuring full compliance with the Housing Asset Management Strategy, statutory consents, design standards, and relevant building regulations. Contract Administration: Act as Contract Administrator for framework call-off projects, long-term agreements, or standalone contracts-managing mini-tenders, issuing instructions, leading site progress meetings, and overseeing practical completion and defects liability stages. Financial & Commercial Oversight: Manage spend profiles, control fee expenditure, approve payment recommendations, manage contract variations through change control, and review pricing/final accounts in partnership with Project Quantity Surveyors. Risk & CDM Management: Fulfill delegated Client CDM responsibilities, ensuring pre-construction information is provided and safety risks are minimized. Proactively identify, manage, and mitigate construction and contractual risks. Multidisciplinary Leadership: Coordinate internal officers and external consultants/contractors, maintaining clear communication to drive performance on time, cost, quality, and resident satisfaction. Resident & Stakeholder Engagement: Lead on resident consultation meetings, address Section 20 leasehold requirements, respond to Member/FOI queries, and act as an expert spokesperson for PAM. Procurement & Governance: Advise on procurement methods and contract forms, prepare specifications, evaluate tenders, present projects to approval boards, and maintain accurate KPI/data reporting on Council systems. Qualifications & Technical Knowledge Qualifications: Degree-level qualification in a relevant discipline (e.g., Surveying, Architecture, Engineering) or equivalent significant experience in construction, project management, and contract administration. A professional qualification in project management or contract administration is desirable. Building Maintenance & Regulations: Good general building maintenance knowledge, familiarity with housing stock standards, and strong understanding of relevant building regulations and statutory compliance. Experience Experience in contract administration and managing construction/capital projects from inception to completion. Proven track record of managing project budgets, cash flow forecasting, fee expenditure, and reviewing final accounts. Experience directing multidisciplinary project teams, supervising external contractors/consultants, and managing framework call-offs. Experience delivering customer-oriented services, attending resident consultation meetings, and responding to complex enquiries. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.

We're recruiting a Resident Liaison Officer to join our growing Capital (Planned Works/Refurbishment) Division working on contracts with our clients in Bradford and the surrounding areas, including Huddersfield and Halifax. Working on site, you'll be our first point of contact for tenants - you'll play a key role in maintaining Ian Williams's strong community partnerships and positive relationships with customers, clients, and external organisations. If you are passionate about making a difference in the community, thriving on building strong relationships and improving the lives and surroundings we work in, we want to hear from you! £35,494.00 inclusive of car allowance Benefits include: Be part of the company profit share scheme (9% of base salary achieved last year) Private mileage scheme and fuel card Employer pension contribution of up to 5% Life Insurance Free legal and financial advice, and counselling through the Lighthouse Construction Industry Charity. Resident Liaison Officer role As a Resident Liaison Officer, you'll support the successful delivery of our Capital contract, working within the communal and internal areas of residential properties. You'll be the first point of contact for residents and our directly employed site teams/contractors and be a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion. An operational team of Contract Managers and a Business Manager will support you. In addition to the above, you will also: Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow. Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract. Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always bearing in mind the contract deliverables. What will you bring as a Resident Liaison Officer? Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate. Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. And experience dealing with kitchen and bathroom replacements would be beneficial - however, similar backgrounds with transferrable customer service skills will be considered. Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution. Excellent IT skills including Microsoft (Word and Outlook) A full UK driving licence which is essential to undertake the role of Resident Liaison Officer. Additional Benefits include: Enhanced maternity/ paternity pay Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family Specsavers vouchers For information on all other additional benefits, please visit our website. About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regard to this position.

Resident Liaison Officer Area: Liverpool Start Date: October 2026 Duration: 5 months+ Hours: 40 hours per week, Monday to Friday, 8:00am - 4:30pm Pay Rate: £14.00 per hour Mileage: £0.25 per mile - site mileage only Job Type: Freelance / Temporary Sector: Social Housing Our client a leading building contractor is currently recruiting an experienced Resident Liaison Officer to work on a large-scale social housing kitchens and bathrooms refurbishment project in Liverpool and surrounding areas. This is a long-term freelance opportunity for someone with excellent communication and customer service skills who is confident dealing with residents, resolving queries and working alongside site teams. The successful candidate will help ensure residents are kept informed and supported throughout the refurbishment works, acting as an important link between residents, the contractor and the site team. Resident Liaison Officer Key Responsibilities Set up, manage and deliver the Tenant/Customer/Resident Liaison Service across multiple sites. Maintain regular communication with residents throughout the works. Provide residents with clear information regarding planned works, schedules and any disruption. Coordinate appointments and help ensure access to properties. Act as the main point of contact between residents and site teams. Attend regular meetings with client representatives and residents. Deal with resident queries and concerns promptly and professionally. Manage complaints and act as a point of escalation where required. Support residents throughout the refurbishment process and explain the works being undertaken. Organise and attend resident meetings, drop-in sessions and engagement events. Maintain accurate records and update the on-site database throughout the project. Provide reports on resident feedback, recurring issues and ongoing concerns. Ensure a consistent and professional approach to customer care at all times. Resident Liaison Officer Requirements Previous experience as a Resident Liaison Officer or in a similar customer-facing role. Experience within social housing, housing management or the construction sector is highly desirable. Excellent communication and interpersonal skills. Ability to build positive relationships with residents from a wide range of backgrounds. Calm and professional approach when dealing with complaints or difficult situations. Good problem-solving skills and the ability to resolve issues effectively. Strong organisational and administrative skills. Ability to work to tight deadlines and manage a busy workload. Good IT skills, including Microsoft Excel and database systems. Basic understanding of construction and refurbishment works within social housing. Full UK driving licence and own vehicle essential. Willingness to travel between different sites, sometimes involving journeys of up to one hour. CSCS Card preferred. Asbestos Awareness and Manual Handling certificates required/preferred. What the Role Offers £14.00 per hour 40 hours per week Monday to Friday, 8:00am - 4:30pm 5-month contract with potential for longer-term work £0.25 per mile for site mileage Long-term social housing refurbishment project Opportunity to work with a leading building contractor Interested? If you have previous Resident Liaison, Social Housing or construction customer service experience and are available to start in October, please apply online now To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.

We're looking for an experienced Resident Liaison Officer (RLO) for this 12 month Fixed Term Contract to support a complex programme of building safety remediation works, including EWS1 compliance. You'll act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works. This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently. Key responsibilities Act as the main liaison between residents, contractors, and stakeholders Deliver resident engagement plans, meetings, drop-ins, and home visits Produce clear resident communications (letters, newsletters, updates, bulletins) Support building safety compliance and escalate safety concerns Mediate disputes and support Stage 1 complaint responses Support resident decants, including needs assessments and compensation Coordinate contractor access and monitor performance Work flexibly, including occasional evenings, weekends, and out-of-hours responses About you Essential: Proven experience in resident or stakeholder engagement Strong communication and conflict-resolution skills Ability to work independently with minimal supervision Good IT skills, including Microsoft Office Flexible approach to working hours Enhanced DBS check required Desirable: Housing or social housing experience Decant or resident relocation experience Contractor or service-contract management experience Full UK driving licence and access to a vehicle

Resident Liaison Officer Dorset, Wiltshire & Berkshire Social Housing Retrofit & Planned Works Temp 2 Perm role - immediate start Build Recruitment are working with a leading contractor delivering social housing retrofit and planned works programmes across Dorset, Wiltshire and Berkshire. They are looking for an experienced Resident Liaison Officer to join their team. The Role You will be responsible for acting as the main point of contact for residents throughout planned works, ensuring they are kept informed and supported throughout the process. Key responsibilities include: Liaising with residents before and during works. Arranging access to properties. Keeping residents informed of programmes and any changes. Dealing with resident queries, concerns and complaints. Supporting vulnerable residents where required. Working closely with site and project teams. Maintaining accurate records of resident communication. Helping to ensure high levels of resident satisfaction. About You We are looking for someone with experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer , ideally within social housing, planned maintenance, refurbishment or retrofit . You will be a confident communicator, organised, approachable and comfortable dealing with residents and contractors. A full UK driving licence is required due to travel across Dorset, Wiltshire and Berkshire. Apply If you're an experienced Resident Liaison Officer looking for your next opportunity within social housing retrofit and planned works , please get in touch with Build Recruitment today. Kirsty - (phone number removed) (url removed)

Resident Liaison Officer (RLO) - Internal & External Works Location: Lewisham Salary: Up to £35,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham. This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the programme of works. Communicate project information, work schedules, and access requirements to residents. Arrange appointments, conduct resident visits, and hold pre-start meetings. Manage resident expectations and resolve any queries or complaints professionally. Liaise closely with site managers, supervisors, client representatives, and subcontractors. Support vulnerable residents and ensure appropriate measures are in place throughout the works. Maintain accurate records of resident communications, appointments, and project updates. Attend site and client meetings, providing feedback on resident concerns and customer satisfaction. Promote a high standard of customer care and help ensure projects are delivered on time. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on internal and/or external planned maintenance projects within the social housing sector. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Title: Programme Officer - Latent Defects Contract Type: Permanent, Full Time, 37.5 hours - 8.30am - 5pm Salary: 39,685 per annum to 43,978 per annum (London weighted salary) or 36,063 per annum to 39,910 per annum (Regional salary), dependant on experience Grade: Dev 7 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 14th October 2026 at 11pm Interview Dates: 21st/22nd October 2026 via MS Teams Please click here for the role profile - Programme Officer.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Latent Defects Team at L&Q: As a Programme Officer, you will provide project-level support across a portfolio of complex latent-defect and remediation projects. Reporting to the Programme Manager, you will help coordinate individual projects, maintain clear records and actions, and ensure that residents and stakeholders receive regular, accurate updates. You will work closely with Technical Inspectors, Project Managers, contractors, consultants, Commercial and Finance colleagues. You will monitor agreed actions, project milestones, risks, expenditure and outstanding information, escalating delays or concerns to the appropriate project lead. A key part of the role will be supporting residents throughout the remediation process. This will include coordinating communications, responding to enquiries, arranging access and meetings, and ensuring that residents understand what is happening and what the next steps are. If this sounds like you, we would love for you to apply! Your impact in the role: You will: Provide day-to-day coordination and administrative support for individual latent-defect and remediation projects. Maintain project trackers, action logs, meeting records and supporting documentation. Monitor agreed actions, milestones and deadlines, following up with responsible parties. Coordinate resident communications, appointments, access arrangements and project updates. Work with Resident Liaison Officers and operational teams to support residents affected by investigations and remedial works. Arrange project meetings, prepare agendas, record decisions and monitor resulting actions. Assist with project reports, governance updates and monthly performance information. Maintain accurate records of project budgets, commitments, expenditure, risks and current legal or NHBC positions. Liaise with contractors, consultants and internal teams to obtain information and resolve routine coordination issues. Identify delays, stalled actions and emerging concerns and escalate them to the Programme Manager or relevant project lead. What you'll bring: Strong project coordination and organisational skills. Experience of supporting multiple projects, cases or workstreams simultaneously. Experience of communicating with residents or customers, including in sensitive or challenging circumstances. The ability to provide clear, accurate and timely written and verbal updates. Strong record-keeping and data-management skills. Confidence using Excel, SharePoint, Microsoft Lists and other Microsoft Office applications. The ability to monitor actions and deadlines and follow up constructively with colleagues, contractors and consultants. A collaborative approach and the ability to work with technical, commercial and operational teams. Experience within housing, construction, property management or a related environment would be desirable. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!

This Resident Liaison Officer (RLO) role in the property industry is all about building strong relationships with tenants and ensuring smooth communication during property projects. You'll be the key point of contact, helping to keep everything running efficiently and ensuring tenants are kept informed every step of the way. Client Details A property-focused organisation based in Rotherham. Description Act as the main point of contact between tenants and the project team. Provide clear updates to tenants about property works and schedules. Handle tenant queries and concerns in a professional and timely manner. Coordinate access to properties for scheduled works and inspections. Maintain accurate records of tenant interactions and project progress. Work closely with contractors and the project team to address any issues. Conduct property visits to ensure tenant satisfaction and compliance. Assist with resolving any disputes or challenges that may arise. Profile A successful Resident Liaison Officer should have: Previous experience in a customer-facing role, ideally in the property industry. Strong communication and interpersonal skills. Good organisational skills and attention to detail. A proactive and solution-focused approach to problem-solving. Ability to handle multiple tasks and prioritise effectively. Basic IT skills for record-keeping and reporting. Job Offer Salary between 28,800 and 35,200, dependent on the level of experience. Fixed-term contract with a property-focused organisation in Rotherham. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Resident Liaison Officer Location: North West London Contract: Temporary - Maternity Cover Rate: 23.00 per hour Umbrella Working Pattern: Hybrid - Office & Site Based About the Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a property services team in North West London on a temporary maternity cover contract. The successful candidate will be responsible for maintaining strong relationships with residents throughout repair and maintenance works, ensuring they are kept fully informed and supported throughout the process. You will work closely with internal teams and other stakeholders to ensure repairs are delivered effectively and residents receive a consistent, high-quality service. Key Responsibilities Act as the main point of contact for residents throughout repair and maintenance works. Maintain positive and professional relationships with residents, helping to build trust and confidence. Keep residents informed of repair progress, timescales and any changes to planned works. Respond promptly and professionally to resident enquiries via telephone and email. Prepare clear, accurate reports and maintain appropriate records. Liaise closely with colleagues across the workstream and wider business to ensure a coordinated approach. Raise and process orders where required. Manage correspondence and general administrative duties associated with the workstream. Identify and escalate any resident concerns or issues appropriately. Ensure service commitments are delivered consistently and contribute to improved customer satisfaction. Attend site visits and resident meetings as required. About You Previous experience working as a Resident Liaison Officer , ideally within social housing, property services, repairs or maintenance. Strong customer service and communication skills. Confident dealing directly with residents and managing potentially challenging conversations. Excellent written and verbal communication skills. Strong organisational and administrative skills. Ability to prepare accurate reports and maintain clear records. Good IT skills, including Microsoft Office. Ability to work effectively both independently and as part of a wider team. Full UK driving licence and access to your own vehicle. Willingness to work across both office and site environments. Business mileage will be reimbursed in line with company policy for required site visits.

Resident Liaison Officer North West London Temporary Fully Office Based 23.00 per hour Umbrella Social Housing/Complaints Experience Needed Daniel Owen are proud to be representing a well-known company based in the North West London area who are looking for a highly skilled Resident Liaison Officer to join their team. Purpose of the Job - Resident Liaison Officer Act as the main point of contact for residents throughout gas repairs and servicing works, ensuring they are kept informed and supported. Coordinate appointments between residents, operatives and contractors, ensuring works are arranged efficiently and within required timescales. Manage and resolve resident enquiries and complaints, providing clear updates and escalating issues where necessary. Liaise with contractors, supervisors and internal teams to monitor the progress of works and ensure any issues are dealt with promptly. Maintain accurate records and update systems to reflect job progress, appointments, complaints and outcomes. Support the delivery of excellent customer service by building positive relationships with residents and ensuring a smooth and coordinated repairs service.

Resident Liaison Officer - Inverness - Salary up to 30,000 DOE CBW are currently recruiting for an experienced Resident Liaison Officer to join a leading Renewables team based in Inverness. The role is focused on ensuring residents are kept fully informed, supported and engaged before, during and after works take place. The successful candidate will build strong relationships with residents, respond to queries and concerns, coordinate information with project teams, and help minimise disruption associated with construction activities. This is a Inverness - based position with regular travel throughout the north of Scotland, reflecting the geographical spread of current and future projects. Key Responsibilities: Act as the principal contact for residents throughout the lifecycle of works. Provide clear, accurate and timely information regarding planned works, programme dates, access requirements, progress and completion. Build positive and professional relationships with residents, maintaining trust and confidence throughout the project. Identify resident concerns at an early stage and ensure appropriate action is taken. Communicate changes to programmes, working arrangements or planned activities promptly. Ensure residents understand what to expect before, during and following works to their property or communal areas. Undertake regular visits to properties and residential areas affected by project activities. Engage directly with residents to understand their experience and identify any issues requiring attention. Record and follow up resident queries, requests and concerns through to resolution. Identify individual circumstances or additional support requirements and ensure these are communicated to the appropriate members of the project team. Arrange and participate in resident information meetings, briefings and engagement sessions. Prepare and distribute relevant project information and updates. Support residents in understanding project schedules, key milestones and expected completion dates. Receive and manage resident complaints and concerns in a professional and constructive manner. Work with the relevant project, site and management personnel to investigate and resolve issues. Keep residents informed of progress where an issue cannot be resolved immediately. Monitor outstanding matters and ensure appropriate follow-up takes place. Escalate significant, recurring or unresolved issues to the appropriate level of management. Report hazards, incidents, environmental concerns or other matters requiring management attention. Person Specification: Excellent verbal and written communication skills. Strong interpersonal skills and the ability to establish positive relationships with a wide range of people. A professional, approachable and empathetic manner. Strong listening skills and the ability to understand and respond appropriately to resident concerns. Effective problem-solving and conflict-resolution skills. Ability to remain calm and professional when dealing with challenging situations. Strong organisational and administrative skills. Ability to manage multiple enquiries, priorities and deadlines. Good attention to detail and accurate record keeping. Previous experience in a resident-facing, customer service, community engagement or similar role. Experience within construction, housing, property, facilities management, refurbishment or a related environment would be advantageous. Understanding of the challenges and sensitivities associated with working in occupied residential properties. Experience of handling customer complaints, enquiries or service issues. Familiarity with maintaining electronic records and using digital systems. Salary & Benefits: Salary up to 30,000 DOE Van and fuel card. Ongoing training and professional development. Career progression within a growing renewable energy business. Company pension. Supportive team environment with a strong focus on quality, safety and continuous improvement.