A reputable London housing provider is seeking an experienced Temporary Accommodation Officer to join its Housing Solutions team on a long-term temporary basis. This is an excellent opportunity for an experienced housing professional to manage a portfolio of temporary accommodation properties and homeless households , covering tenancy management, rent arrears, voids, repairs, property inspections, landlord liaison and resident support. Rate: £24.00-£24.43 PAYE / approx. £30.00 Umbrella Contract: Temporary / Interim Duration: Long-term opportunity Department: Housing Solutions / Economy Directorate Working Pattern: Hybrid / x3 days Site-based The successful candidate will work closely with internal Housing Solutions teams, external landlords, accommodation providers and partner agencies to ensure temporary accommodation is effectively managed and statutory homelessness duties are delivered. Key Responsibilities Manage a portfolio of Temporary Accommodation (TA) properties and households, including voids, lettings, tenancy management, repairs and rent arrears. Arrange the admission of homeless households into temporary accommodation and ensure residents understand their rights and responsibilities. Monitor occupancy, minimise void periods and support the effective collection of rent and reduction of arrears. Undertake regular property and resident visits, ensuring accommodation meets required health, safety and fitness standards . Liaise with landlords, accommodation providers, contractors and external partners regarding property management, repairs and compliance. Manage PLAs, HALs and other accommodation suppliers , including invoice processing and contractual compliance. Investigate and respond to complaints, neighbour disputes, tenancy issues and member enquiries, taking appropriate remedial action. Manage tenancy/licence breaches, including Notices to Quit, termination recommendations, legal proceedings and court attendance where required. Support residents with housing options, welfare benefits, employment and training opportunities, making referrals to appropriate external agencies. Coordinate the discharge of households from temporary accommodation, including the management, storage or disposal of abandoned belongings. Maintain accurate housing, financial and case management records and produce performance information, KPIs and financial returns . Use Excel and Power BI to monitor data, expenditure, performance and temporary accommodation spend. Maintain inventories and ensure appropriate provision of furnishings, appliances, bedding and other essential equipment. Monitor Council Tax and other property-related enquiries and work with relevant services to maximise occupancy. Ensure compliance with relevant housing and homelessness legislation, statutory guidance, health & safety requirements and council policies . Build effective working relationships with Housing Solutions teams, landlords, residents, elected members and external agencies. We are looking for candidates with strong experience in Temporary Accommodation, Homelessness, Housing Management or Property Management . You will have experience working with vulnerable households and be confident managing a varied caseload involving tenancy issues, rent arrears, property management, repairs and resident complaints. The ideal candidate will have: Proven experience within Temporary Accommodation, Homelessness or Housing Management . Good knowledge of relevant housing and homelessness legislation and statutory guidance . Experience managing tenancies/licences, rent arrears, voids and property-related issues. Experience working with vulnerable or homeless households. Strong customer service and resident-facing skills. Experience managing complaints, disputes and complex customer issues. Knowledge of property inspections, health & safety and accommodation standards. Excellent organisational, case management and record-keeping skills. Strong written and verbal communication skills. Experience working to KPIs and performance targets . Advanced Microsoft Excel skills; Power BI experience is highly desirable. Ability to work independently across multiple sites and manage a busy workload. A professional, proactive and solutions-focused approach. Why Apply? This is a strong opportunity for an experienced Temporary Accommodation Officer, Housing Officer, Homelessness Officer or Housing Management professional to secure a long-term interim role within an established London housing organisation. You will gain exposure to a broad range of Temporary Accommodation, homelessness, tenancy management, property management, landlord liaison, financial management and resident support responsibilities. APPLY NOW for the Temporary Accommodation Officer role.
05/10/2026
Full time
A reputable London housing provider is seeking an experienced Temporary Accommodation Officer to join its Housing Solutions team on a long-term temporary basis. This is an excellent opportunity for an experienced housing professional to manage a portfolio of temporary accommodation properties and homeless households , covering tenancy management, rent arrears, voids, repairs, property inspections, landlord liaison and resident support. Rate: £24.00-£24.43 PAYE / approx. £30.00 Umbrella Contract: Temporary / Interim Duration: Long-term opportunity Department: Housing Solutions / Economy Directorate Working Pattern: Hybrid / x3 days Site-based The successful candidate will work closely with internal Housing Solutions teams, external landlords, accommodation providers and partner agencies to ensure temporary accommodation is effectively managed and statutory homelessness duties are delivered. Key Responsibilities Manage a portfolio of Temporary Accommodation (TA) properties and households, including voids, lettings, tenancy management, repairs and rent arrears. Arrange the admission of homeless households into temporary accommodation and ensure residents understand their rights and responsibilities. Monitor occupancy, minimise void periods and support the effective collection of rent and reduction of arrears. Undertake regular property and resident visits, ensuring accommodation meets required health, safety and fitness standards . Liaise with landlords, accommodation providers, contractors and external partners regarding property management, repairs and compliance. Manage PLAs, HALs and other accommodation suppliers , including invoice processing and contractual compliance. Investigate and respond to complaints, neighbour disputes, tenancy issues and member enquiries, taking appropriate remedial action. Manage tenancy/licence breaches, including Notices to Quit, termination recommendations, legal proceedings and court attendance where required. Support residents with housing options, welfare benefits, employment and training opportunities, making referrals to appropriate external agencies. Coordinate the discharge of households from temporary accommodation, including the management, storage or disposal of abandoned belongings. Maintain accurate housing, financial and case management records and produce performance information, KPIs and financial returns . Use Excel and Power BI to monitor data, expenditure, performance and temporary accommodation spend. Maintain inventories and ensure appropriate provision of furnishings, appliances, bedding and other essential equipment. Monitor Council Tax and other property-related enquiries and work with relevant services to maximise occupancy. Ensure compliance with relevant housing and homelessness legislation, statutory guidance, health & safety requirements and council policies . Build effective working relationships with Housing Solutions teams, landlords, residents, elected members and external agencies. We are looking for candidates with strong experience in Temporary Accommodation, Homelessness, Housing Management or Property Management . You will have experience working with vulnerable households and be confident managing a varied caseload involving tenancy issues, rent arrears, property management, repairs and resident complaints. The ideal candidate will have: Proven experience within Temporary Accommodation, Homelessness or Housing Management . Good knowledge of relevant housing and homelessness legislation and statutory guidance . Experience managing tenancies/licences, rent arrears, voids and property-related issues. Experience working with vulnerable or homeless households. Strong customer service and resident-facing skills. Experience managing complaints, disputes and complex customer issues. Knowledge of property inspections, health & safety and accommodation standards. Excellent organisational, case management and record-keeping skills. Strong written and verbal communication skills. Experience working to KPIs and performance targets . Advanced Microsoft Excel skills; Power BI experience is highly desirable. Ability to work independently across multiple sites and manage a busy workload. A professional, proactive and solutions-focused approach. Why Apply? This is a strong opportunity for an experienced Temporary Accommodation Officer, Housing Officer, Homelessness Officer or Housing Management professional to secure a long-term interim role within an established London housing organisation. You will gain exposure to a broad range of Temporary Accommodation, homelessness, tenancy management, property management, landlord liaison, financial management and resident support responsibilities. APPLY NOW for the Temporary Accommodation Officer role.
BDS are currently recruiting for an experience Resident Liaison Officer to work with a well known Housing Association to worked across the Crewe area. Main duties include but are not limited too; Provide a visible, accessible face-to-face service to renting customers, homeowners and shared-owners Maximise income, and reduce debt, in defined customer areas. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Use data to monitor own performance and that of others, taking action to improve as necessary. Manage budget and remain within budget. Complete regular estate inspections and take any necessary action to achieve quality and safety standards. The ideal candidate will have; Experience in a similar role from a Housing background Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Experience of working in a climate of legislative and organisational change. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Hours- Monday- Friday 9am- 5m Pay rate- 21.38ph PAYE- 27.75ph UMB Temp ongoing to start ASAP for around 6 months but could extend following this YOU MUST BE A DRIVER WITH ACSESS TO A VEHICLE! Apply now for immediate consideration!
05/10/2026
Contract
BDS are currently recruiting for an experience Resident Liaison Officer to work with a well known Housing Association to worked across the Crewe area. Main duties include but are not limited too; Provide a visible, accessible face-to-face service to renting customers, homeowners and shared-owners Maximise income, and reduce debt, in defined customer areas. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Use data to monitor own performance and that of others, taking action to improve as necessary. Manage budget and remain within budget. Complete regular estate inspections and take any necessary action to achieve quality and safety standards. The ideal candidate will have; Experience in a similar role from a Housing background Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Experience of working in a climate of legislative and organisational change. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Hours- Monday- Friday 9am- 5m Pay rate- 21.38ph PAYE- 27.75ph UMB Temp ongoing to start ASAP for around 6 months but could extend following this YOU MUST BE A DRIVER WITH ACSESS TO A VEHICLE! Apply now for immediate consideration!
Tenant Liaison Officer - Inverness - Salary up to 35,000 DOE CBW are currently recruiting for an experienced Resident Liaison Officer to join a leading Renewables team based in Inverness. The role is focused on ensuring residents are kept fully informed, supported and engaged before, during and after works take place. The successful candidate will build strong relationships with residents, respond to queries and concerns, coordinate information with project teams, and help minimise disruption associated with construction activities. This is a Inverness based position with regular travel throughout the north of Scotland, reflecting the geographical spread of current and future projects. Key Responsibilities: Act as the principal contact for residents throughout the lifecycle of works. Provide clear, accurate and timely information regarding planned works, programme dates, access requirements, progress and completion. Build positive and professional relationships with residents, maintaining trust and confidence throughout the project. Identify resident concerns at an early stage and ensure appropriate action is taken. Communicate changes to programmes, working arrangements or planned activities promptly. Ensure residents understand what to expect before, during and following works to their property or communal areas. Undertake regular visits to properties and residential areas affected by project activities. Engage directly with residents to understand their experience and identify any issues requiring attention. Record and follow up resident queries, requests and concerns through to resolution. Identify individual circumstances or additional support requirements and ensure these are communicated to the appropriate members of the project team. Arrange and participate in resident information meetings, briefings and engagement sessions. Prepare and distribute relevant project information and updates. Support residents in understanding project schedules, key milestones and expected completion dates. Receive and manage resident complaints and concerns in a professional and constructive manner. Work with the relevant project, site and management personnel to investigate and resolve issues. Keep residents informed of progress where an issue cannot be resolved immediately. Monitor outstanding matters and ensure appropriate follow-up takes place. Escalate significant, recurring or unresolved issues to the appropriate level of management. Report hazards, incidents, environmental concerns or other matters requiring management attention. Person Specification: Excellent verbal and written communication skills. Strong interpersonal skills and the ability to establish positive relationships with a wide range of people. A professional, approachable and empathetic manner. Strong listening skills and the ability to understand and respond appropriately to resident concerns. Effective problem-solving and conflict-resolution skills. Ability to remain calm and professional when dealing with challenging situations. Strong organisational and administrative skills. Ability to manage multiple enquiries, priorities and deadlines. Good attention to detail and accurate record keeping. Previous experience in a resident-facing, customer service, community engagement or similar role. Experience within construction, housing, property, facilities management, refurbishment or a related environment would be advantageous. Understanding of the challenges and sensitivities associated with working in occupied residential properties. Experience of handling customer complaints, enquiries or service issues. Familiarity with maintaining electronic records and using digital systems. Salary & Benefits: Salary up to 35,000 DOE Van and fuel card. Ongoing training and professional development. Career progression within a growing renewable energy business. Company pension. Supportive team environment with a strong focus on quality, safety and continuous improvement.
05/10/2026
Full time
Tenant Liaison Officer - Inverness - Salary up to 35,000 DOE CBW are currently recruiting for an experienced Resident Liaison Officer to join a leading Renewables team based in Inverness. The role is focused on ensuring residents are kept fully informed, supported and engaged before, during and after works take place. The successful candidate will build strong relationships with residents, respond to queries and concerns, coordinate information with project teams, and help minimise disruption associated with construction activities. This is a Inverness based position with regular travel throughout the north of Scotland, reflecting the geographical spread of current and future projects. Key Responsibilities: Act as the principal contact for residents throughout the lifecycle of works. Provide clear, accurate and timely information regarding planned works, programme dates, access requirements, progress and completion. Build positive and professional relationships with residents, maintaining trust and confidence throughout the project. Identify resident concerns at an early stage and ensure appropriate action is taken. Communicate changes to programmes, working arrangements or planned activities promptly. Ensure residents understand what to expect before, during and following works to their property or communal areas. Undertake regular visits to properties and residential areas affected by project activities. Engage directly with residents to understand their experience and identify any issues requiring attention. Record and follow up resident queries, requests and concerns through to resolution. Identify individual circumstances or additional support requirements and ensure these are communicated to the appropriate members of the project team. Arrange and participate in resident information meetings, briefings and engagement sessions. Prepare and distribute relevant project information and updates. Support residents in understanding project schedules, key milestones and expected completion dates. Receive and manage resident complaints and concerns in a professional and constructive manner. Work with the relevant project, site and management personnel to investigate and resolve issues. Keep residents informed of progress where an issue cannot be resolved immediately. Monitor outstanding matters and ensure appropriate follow-up takes place. Escalate significant, recurring or unresolved issues to the appropriate level of management. Report hazards, incidents, environmental concerns or other matters requiring management attention. Person Specification: Excellent verbal and written communication skills. Strong interpersonal skills and the ability to establish positive relationships with a wide range of people. A professional, approachable and empathetic manner. Strong listening skills and the ability to understand and respond appropriately to resident concerns. Effective problem-solving and conflict-resolution skills. Ability to remain calm and professional when dealing with challenging situations. Strong organisational and administrative skills. Ability to manage multiple enquiries, priorities and deadlines. Good attention to detail and accurate record keeping. Previous experience in a resident-facing, customer service, community engagement or similar role. Experience within construction, housing, property, facilities management, refurbishment or a related environment would be advantageous. Understanding of the challenges and sensitivities associated with working in occupied residential properties. Experience of handling customer complaints, enquiries or service issues. Familiarity with maintaining electronic records and using digital systems. Salary & Benefits: Salary up to 35,000 DOE Van and fuel card. Ongoing training and professional development. Career progression within a growing renewable energy business. Company pension. Supportive team environment with a strong focus on quality, safety and continuous improvement.
JOB DESCRIPTION We are expanding our team in West London to deliver a more proactive and visible service to our residents. We have an exciting opportunity for a Housing & Neighbourhood Officer to join our team on a full-time, permanent basis. Reporting to the Leasehold Customer Liaison Manager, you will play a key role in delivering a high-quality housing management service to leaseholders, shared owners, DIY shared ownership customers, Social Rented and HomeBuy residents across London. This is a hybrid role, combining office-based and field-based working. The role involves regular travel across West London and, whilst not essential, a full UK driving licence and access to your own vehicle would be advantageous. Acting as a visible representative of Guinness, you will provide accessible, face-to-face support to customers, helping to build positive relationships and resolve issues effectively. You will also work closely with our Homeowner Services team to support key leasehold processes, including Section 20 consultations and licences for alterations. We are looking for a customer-focused housing professional with excellent communication skills, a proactive approach, and a commitment to delivering outstanding service. To be successful, you will be able to demonstrate: Excellent customer service, communication, and interpersonal skills. The ability to work independently, prioritise workloads, and manage competing demands. Experience of working effectively using mobile technology while out in the field. Strong organisational and time management skills, with a focus on delivering value for money. Experience operating within a changing legislative and organisational environment. Sound problem-solving and decision-making abilities. Resilience and confidence when managing challenging situations. The ability to analyse information and make informed recommendations. Knowledge of service charges. Desirable: Experience working within the housing or property sector, particularly with leaseholders. A relevant housing qualification, or willingness to work towards one. Knowledge of leasehold and social housing legislation. Previous budget management experience. This role is subject to a Basic DBS check, which will be arranged and paid for by The Guinness Partnership. Please note the advertised salary includes an additional 4,000 local job supplement for London. To find out more about the role and assess your suitability against the essential criteria, please review the role profile. Interviews will be conducted via Microsoft Teams during the week commencing 19th October. TGPCVL
03/10/2026
Full time
JOB DESCRIPTION We are expanding our team in West London to deliver a more proactive and visible service to our residents. We have an exciting opportunity for a Housing & Neighbourhood Officer to join our team on a full-time, permanent basis. Reporting to the Leasehold Customer Liaison Manager, you will play a key role in delivering a high-quality housing management service to leaseholders, shared owners, DIY shared ownership customers, Social Rented and HomeBuy residents across London. This is a hybrid role, combining office-based and field-based working. The role involves regular travel across West London and, whilst not essential, a full UK driving licence and access to your own vehicle would be advantageous. Acting as a visible representative of Guinness, you will provide accessible, face-to-face support to customers, helping to build positive relationships and resolve issues effectively. You will also work closely with our Homeowner Services team to support key leasehold processes, including Section 20 consultations and licences for alterations. We are looking for a customer-focused housing professional with excellent communication skills, a proactive approach, and a commitment to delivering outstanding service. To be successful, you will be able to demonstrate: Excellent customer service, communication, and interpersonal skills. The ability to work independently, prioritise workloads, and manage competing demands. Experience of working effectively using mobile technology while out in the field. Strong organisational and time management skills, with a focus on delivering value for money. Experience operating within a changing legislative and organisational environment. Sound problem-solving and decision-making abilities. Resilience and confidence when managing challenging situations. The ability to analyse information and make informed recommendations. Knowledge of service charges. Desirable: Experience working within the housing or property sector, particularly with leaseholders. A relevant housing qualification, or willingness to work towards one. Knowledge of leasehold and social housing legislation. Previous budget management experience. This role is subject to a Basic DBS check, which will be arranged and paid for by The Guinness Partnership. Please note the advertised salary includes an additional 4,000 local job supplement for London. To find out more about the role and assess your suitability against the essential criteria, please review the role profile. Interviews will be conducted via Microsoft Teams during the week commencing 19th October. TGPCVL
Job Title: Complex Case Tenancies Team Leader Location: Newham Contract Type: Temporary 3-6 months with possibility of being extended to 1 year Rate: 24.37 PAYE hour Our client is seeking a dynamic and experienced Complex Case Tenancies Team Leader to spearhead their Income Collection service. This pivotal role involves leading a specialist team dedicated to investigating and resolving persistent no-access cases across the housing portfolio, ensuring legal compliance and property recovery where necessary. Key Responsibilities: Lead and manage a team of up to 5 Complex Officers, setting clear objectives and driving performance. Ensure high-quality front-line services are delivered to meet organisational goals. Act as the primary liaison with legal, fraud, safeguarding, and tenancy enforcement teams. Represent the organisation at court, committee meetings, and other relevant forums. Coordinate with various teams to ensure effective resolution of complex cases. What Our Client Offers: A collaborative environment focused on providing exceptional services to Newham residents. Opportunities for professional development and training. A commitment to equality and diversity in the workplace. Essential Qualifications and Experience: Demonstrable management experience in a housing-related field. Knowledge of housing legislation, tenancy enforcement, and safeguarding. Experience representing an authority in court settings. Strong communication and negotiation skills, especially in sensitive situations. Ability to manage complex caseloads and lead multi-agency collaborations. Join a forward-thinking organisation that values innovation and service excellence! If you possess a passion for housing services and have the skills to inspire a team, this could be the perfect opportunity for you. Apply now to make a meaningful impact in the Newham community! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
03/10/2026
Seasonal
Job Title: Complex Case Tenancies Team Leader Location: Newham Contract Type: Temporary 3-6 months with possibility of being extended to 1 year Rate: 24.37 PAYE hour Our client is seeking a dynamic and experienced Complex Case Tenancies Team Leader to spearhead their Income Collection service. This pivotal role involves leading a specialist team dedicated to investigating and resolving persistent no-access cases across the housing portfolio, ensuring legal compliance and property recovery where necessary. Key Responsibilities: Lead and manage a team of up to 5 Complex Officers, setting clear objectives and driving performance. Ensure high-quality front-line services are delivered to meet organisational goals. Act as the primary liaison with legal, fraud, safeguarding, and tenancy enforcement teams. Represent the organisation at court, committee meetings, and other relevant forums. Coordinate with various teams to ensure effective resolution of complex cases. What Our Client Offers: A collaborative environment focused on providing exceptional services to Newham residents. Opportunities for professional development and training. A commitment to equality and diversity in the workplace. Essential Qualifications and Experience: Demonstrable management experience in a housing-related field. Knowledge of housing legislation, tenancy enforcement, and safeguarding. Experience representing an authority in court settings. Strong communication and negotiation skills, especially in sensitive situations. Ability to manage complex caseloads and lead multi-agency collaborations. Join a forward-thinking organisation that values innovation and service excellence! If you possess a passion for housing services and have the skills to inspire a team, this could be the perfect opportunity for you. Apply now to make a meaningful impact in the Newham community! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Write up: We have an excellent opportunity for an experienced Site Manager to join a growing SME Main Contractor specialising in cladding remediation and external fa ade refurbishment. This is an opportunity to work on projects that make a genuine difference, delivering vital building safety improvements across occupied residential developments. You will take responsibility for managing the removal of existing cladding systems and overseeing the installation of compliant, fire-safe replacement fa ade systems, ensuring projects are delivered safely, to programme and to the highest quality standards. The Role As Site Manager, you will take full responsibility for the day-to-day management of site operations, coordinating subcontractors, maintaining programme, and ensuring all works are completed safely and in line with current building regulations and fire safety requirements. Many projects will be carried out within occupied residential buildings, making communication, planning and resident consideration key aspects of the role. Key Responsibilities Manage all site activities from mobilisation through to completion. Coordinate the safe removal of existing cladding systems. Oversee the installation of new compliant cladding and fa ade systems. Ensure works are completed in accordance with design specifications, Building Regulations and fire safety requirements. Manage subcontractors, suppliers and site labour. Monitor programme and report progress to the Project Manager. Maintain high standards of health & safety, quality and environmental compliance. Carry out regular site inspections, toolbox talks and safety briefings. Liaise with clients, consultants, Resident Liaison Officers and other project stakeholders. Manage site documentation, permits, inspections and handover processes. About You You will have previous experience managing cladding remediation, fa ade refurbishment or external envelope projects and possess strong leadership and organisational skills. You should be confident managing multiple trades, maintaining excellent health & safety standards and delivering projects within programme and budget. Essential Requirements Proven experience as a Site Manager on cladding remediation or fa ade projects. Good understanding of modern cladding systems and fa ade construction. Experience working on occupied residential buildings. Strong knowledge of current health & safety legislation. Excellent communication and leadership skills. Ability to manage subcontractors and site programmes effectively. SMSTS CSCS Card First Aid at Work What's on Offer Competitive salary and benefits package. Opportunity to work with a respected and expanding SME Main Contractor. Long-term pipeline of building safety and remediation projects. Supportive management team with opportunities for career progression. Stable workload within one of the construction industry's fastest-growing sectors.
03/10/2026
Full time
Write up: We have an excellent opportunity for an experienced Site Manager to join a growing SME Main Contractor specialising in cladding remediation and external fa ade refurbishment. This is an opportunity to work on projects that make a genuine difference, delivering vital building safety improvements across occupied residential developments. You will take responsibility for managing the removal of existing cladding systems and overseeing the installation of compliant, fire-safe replacement fa ade systems, ensuring projects are delivered safely, to programme and to the highest quality standards. The Role As Site Manager, you will take full responsibility for the day-to-day management of site operations, coordinating subcontractors, maintaining programme, and ensuring all works are completed safely and in line with current building regulations and fire safety requirements. Many projects will be carried out within occupied residential buildings, making communication, planning and resident consideration key aspects of the role. Key Responsibilities Manage all site activities from mobilisation through to completion. Coordinate the safe removal of existing cladding systems. Oversee the installation of new compliant cladding and fa ade systems. Ensure works are completed in accordance with design specifications, Building Regulations and fire safety requirements. Manage subcontractors, suppliers and site labour. Monitor programme and report progress to the Project Manager. Maintain high standards of health & safety, quality and environmental compliance. Carry out regular site inspections, toolbox talks and safety briefings. Liaise with clients, consultants, Resident Liaison Officers and other project stakeholders. Manage site documentation, permits, inspections and handover processes. About You You will have previous experience managing cladding remediation, fa ade refurbishment or external envelope projects and possess strong leadership and organisational skills. You should be confident managing multiple trades, maintaining excellent health & safety standards and delivering projects within programme and budget. Essential Requirements Proven experience as a Site Manager on cladding remediation or fa ade projects. Good understanding of modern cladding systems and fa ade construction. Experience working on occupied residential buildings. Strong knowledge of current health & safety legislation. Excellent communication and leadership skills. Ability to manage subcontractors and site programmes effectively. SMSTS CSCS Card First Aid at Work What's on Offer Competitive salary and benefits package. Opportunity to work with a respected and expanding SME Main Contractor. Long-term pipeline of building safety and remediation projects. Supportive management team with opportunities for career progression. Stable workload within one of the construction industry's fastest-growing sectors.
Resident Liaison Officer Salary: Up to £34,000 per annum Location: West Midlands, Coleshill A well-established organisation is recruiting for a Resident Liaison Officer (RLO) to join its growing team. This is an exciting opportunity to play a vital role on a key social housing refurbishment project, supporting residents throughout the full lifecycle of works being carried out in their homes. As an RLO, you ll be the main point of contact for residents ensuring they are well-informed, respected, and supported at every stage. You ll act as the bridge between site teams, contractors, and the local community, helping to deliver a high-quality customer experience while ensuring minimal disruption to people s day-to-day lives. What will you deliver? Build and maintain positive relationships with residents affected by planned works, ensuring clear and regular communication throughout Provide information, advice, and support before, during and after works take place Work closely with Site and Project Managers to help coordinate access, programme updates and logistics Maintain accurate records of communications, access issues, complaints and resolutions Ensure vulnerable residents are identified and provided with appropriate support measures Organise and attend resident engagement meetings, including pre-start consultations and satisfaction surveys Respond promptly and professionally to queries, feedback and complaints, escalating where necessary Ensure all documentation, resident packs and correspondence are up to date and compliant Support the wider team in delivering a respectful, resident-first approach across all works Who are you? You have previous experience in a Resident Liaison Officer role or similar tenant/resident-facing position, such as housing officer, lettings support, or customer service within housing or construction You are an excellent communicator, able to build rapport and diffuse challenging situations with empathy and professionalism You re confident working independently and managing multiple tasks and stakeholders You are organised, detail-focused, and confident maintaining records and handling sensitive information You understand the needs of residents in social housing and are committed to delivering high standards of service A full UK driving licence is preferred What can we offer you? Salary of up to £34,000 per annum 24 days annual leave, plus public holidays Life cover equivalent to 2x annual salary Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme and holiday purchase options Two corporate social responsibility days per year A broad range of learning and development opportunities, including professional qualifications and support programmes A supportive working culture and access to employee assistance resources
02/10/2026
Full time
Resident Liaison Officer Salary: Up to £34,000 per annum Location: West Midlands, Coleshill A well-established organisation is recruiting for a Resident Liaison Officer (RLO) to join its growing team. This is an exciting opportunity to play a vital role on a key social housing refurbishment project, supporting residents throughout the full lifecycle of works being carried out in their homes. As an RLO, you ll be the main point of contact for residents ensuring they are well-informed, respected, and supported at every stage. You ll act as the bridge between site teams, contractors, and the local community, helping to deliver a high-quality customer experience while ensuring minimal disruption to people s day-to-day lives. What will you deliver? Build and maintain positive relationships with residents affected by planned works, ensuring clear and regular communication throughout Provide information, advice, and support before, during and after works take place Work closely with Site and Project Managers to help coordinate access, programme updates and logistics Maintain accurate records of communications, access issues, complaints and resolutions Ensure vulnerable residents are identified and provided with appropriate support measures Organise and attend resident engagement meetings, including pre-start consultations and satisfaction surveys Respond promptly and professionally to queries, feedback and complaints, escalating where necessary Ensure all documentation, resident packs and correspondence are up to date and compliant Support the wider team in delivering a respectful, resident-first approach across all works Who are you? You have previous experience in a Resident Liaison Officer role or similar tenant/resident-facing position, such as housing officer, lettings support, or customer service within housing or construction You are an excellent communicator, able to build rapport and diffuse challenging situations with empathy and professionalism You re confident working independently and managing multiple tasks and stakeholders You are organised, detail-focused, and confident maintaining records and handling sensitive information You understand the needs of residents in social housing and are committed to delivering high standards of service A full UK driving licence is preferred What can we offer you? Salary of up to £34,000 per annum 24 days annual leave, plus public holidays Life cover equivalent to 2x annual salary Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme and holiday purchase options Two corporate social responsibility days per year A broad range of learning and development opportunities, including professional qualifications and support programmes A supportive working culture and access to employee assistance resources
Resident Liaison Officer - Social Housing Planned Works Based in Northolt Full time, permanent 30-35k+ car allowance ( 4000 per annum) We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Northolt. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
02/10/2026
Full time
Resident Liaison Officer - Social Housing Planned Works Based in Northolt Full time, permanent 30-35k+ car allowance ( 4000 per annum) We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Northolt. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
Resident Liaison Officer SHDF Location: Ealing, West London Salary: Up to £34,000 + Package Project: LB of Ealing - SHDF works A well-respected planned maintenance contractor is looking for an experienced Resident Liaison Officer to join their team on an SHDF programme for the London Borough of Ealing. The role will involve working across scattered properties throughout Ealing, supporting residents throughout the delivery of energy-efficiency and planned maintenance works. The Role Act as the main point of contact for residents. Manage resident queries, concerns and complaints. Keep residents informed of works, programmes and access requirements. Carry out resident visits and maintain accurate records. Liaise with the client, site teams and subcontractors. Help ensure works are delivered with minimal disruption to residents. About You Previous experience as an RLO within planned maintenance, social housing or SHDF works. Excellent communication and relationship-building skills. Confident dealing with residents and challenging situations. Organised, proactive and professional. Experience working across scattered properties is desirable. Must have your own car Up to £65,000 + Package SHDF Ealing Long-term opportunity
02/10/2026
Full time
Resident Liaison Officer SHDF Location: Ealing, West London Salary: Up to £34,000 + Package Project: LB of Ealing - SHDF works A well-respected planned maintenance contractor is looking for an experienced Resident Liaison Officer to join their team on an SHDF programme for the London Borough of Ealing. The role will involve working across scattered properties throughout Ealing, supporting residents throughout the delivery of energy-efficiency and planned maintenance works. The Role Act as the main point of contact for residents. Manage resident queries, concerns and complaints. Keep residents informed of works, programmes and access requirements. Carry out resident visits and maintain accurate records. Liaise with the client, site teams and subcontractors. Help ensure works are delivered with minimal disruption to residents. About You Previous experience as an RLO within planned maintenance, social housing or SHDF works. Excellent communication and relationship-building skills. Confident dealing with residents and challenging situations. Organised, proactive and professional. Experience working across scattered properties is desirable. Must have your own car Up to £65,000 + Package SHDF Ealing Long-term opportunity
Our client Scottish Power Renewables are currently recruiting for a Site Manager - Export Cables to join their team based in Leiston on a contract basis initially. Ideally for this role they are looking for a strong Site Manager with a background in Renewables/Offshore projects as well as Cables ducting installations. For more information on this role see below: Main Purpose of Job The Site Manager Export Cable shall be employed by the Onshore Works Department and shall be assigned to SPR projects to provide technical support to the Onshore Export Cables Packages. The main purpose of the Site Managers job is to ensure that the design, manufacture, transportation, installation, and testing of the onshore export cable systems is planned and executed safely, on-time, on budget and in accordance with the projects technical requirements. Key Responsibilities / Tasks Key Responsibilities The Site Manager shall be responsible for undertaking project engineering duties in accordance with the work package engineering plan, this shall include: • Completion of engineering studies and management of consultant engineers. • Development of technical specification, review of tender submissions and completion of technical assessments of the bids. • Management of Contractor s engineering deliverables. • Undertake resident engineer duties at manufacturing facility or construction site. In addition to the project-based duties the Installation Engineer may be requested to provide technical support to the Function Manager to participate in departmental initiatives. Key Tasks In the period leading up to FiD the key tasks shall include but not be limited to • Provide assistance in the development and implementation of a project engineering plan. • Provide assistance in the development and implementation of a Cable System Risk Management Plan. • Coordination and preparation of technical documentation for inclusion within ITT and contract documentation package(s) and for the assessment of the received bids to provide technical recommendation into the Contractor selection process. • Responsible for the preparation and completion of engineering studies as required by the package engineering plan and management of any internal and external services or resources that are required to deliver these tasks. • Completion of the package specific interface tasks that are required to ensure compliance with the requirements of the project s Interface Management Plan. • Providing technical assistance to the consenting team to assist them in discharging the project s consent conditions. • Provide technical input to development of project quality plan and specification. • Undertake project management and project administration duties on the request of the Package Manager. During the execution of the works, in addition to the above, the key tasks shall include but not be limited to: • Management of Contractor s delivery of design reports, documents/procedures and management of review process of the Contractor s documents. • Undertake Resident Engineer duties as required at the manufacturing facility, the Contractor s premises and the onshore construction site. • Provide detailed progress reports on a weekly/monthly basis highlighting any risks or blockers to project delivery. • Manage interface with offshore cable installation and TJB works. • Detailed review of Contractors quality management plan and ITP. • Monitor cable installation contractor works to ensure it complies with specification and quality requirements. • Identify and manage risks in relation to onshore cable installation works. Provide assistance with the coordination of the as-built reporting and management of the handover process to O&M. Key Criteria Minimum Criteria (Mandatory) • Specific onshore cable installation experience gained within renewables industry. • Proven ability to work in a team environment with a solid grasp of engineering control in large-scale project delivery environment. • Knowledge and experience of construction health and safety requirements. • Computer literate with knowledge and experience of Microsoft applications. • Self-motivated, with effective personal organisation and planning skills. • English speaking. Skills, Knowledge & Experience The candidate should also possess: • Excellent project engineering, inter-personal and communications skills. • In depth knowledge of current standards and guidelines for the installation of onshore power cable systems including the planning and execution of onshore cable operations. • In depth knowledge/understanding of current standards and guidelines for the design, manufacture, installation and testing of onshore power cables. • In depth knowledge/understanding of cable burial techniques and operations. • In depth knowledge/understanding of electrical safety for cable jointing and termination works. • Knowledge of quality management systems required for cable installation projects. • Understanding of geotechnical and geophysical survey techniques and reports. • Flexibility to travel between Iberdrola offices and contractor facilities in UK/Europe. Key Interfaces ? Client & Design Team for EA2 - Project Managers - Health and Safety, Quality and Environment Managers, Leads & Advisors - Contracts Manager/Quantity Surveyors - Engineering Team including Engineering Manager, Designers, Electrical Engineers, Civil Engineers and Land Fall Engineers - Interface Manager - Crossings Team - Estates/Wayleave Officers/Land Liaison Officers - Community Liaison Officers/Stakeholder Management Survey Engineers Other support roles e.g. Site Administrators, Document Controllers, ? Third Parties - Contractors/Suppliers - Consultants - Local Authorities - Land Owners - Utility providers (e.g. Cadent Gas, UKPN, Virgin Media etc.) Health and Safety Executive or Other Equivalent Regulatory Body
01/10/2026
Contract
Our client Scottish Power Renewables are currently recruiting for a Site Manager - Export Cables to join their team based in Leiston on a contract basis initially. Ideally for this role they are looking for a strong Site Manager with a background in Renewables/Offshore projects as well as Cables ducting installations. For more information on this role see below: Main Purpose of Job The Site Manager Export Cable shall be employed by the Onshore Works Department and shall be assigned to SPR projects to provide technical support to the Onshore Export Cables Packages. The main purpose of the Site Managers job is to ensure that the design, manufacture, transportation, installation, and testing of the onshore export cable systems is planned and executed safely, on-time, on budget and in accordance with the projects technical requirements. Key Responsibilities / Tasks Key Responsibilities The Site Manager shall be responsible for undertaking project engineering duties in accordance with the work package engineering plan, this shall include: • Completion of engineering studies and management of consultant engineers. • Development of technical specification, review of tender submissions and completion of technical assessments of the bids. • Management of Contractor s engineering deliverables. • Undertake resident engineer duties at manufacturing facility or construction site. In addition to the project-based duties the Installation Engineer may be requested to provide technical support to the Function Manager to participate in departmental initiatives. Key Tasks In the period leading up to FiD the key tasks shall include but not be limited to • Provide assistance in the development and implementation of a project engineering plan. • Provide assistance in the development and implementation of a Cable System Risk Management Plan. • Coordination and preparation of technical documentation for inclusion within ITT and contract documentation package(s) and for the assessment of the received bids to provide technical recommendation into the Contractor selection process. • Responsible for the preparation and completion of engineering studies as required by the package engineering plan and management of any internal and external services or resources that are required to deliver these tasks. • Completion of the package specific interface tasks that are required to ensure compliance with the requirements of the project s Interface Management Plan. • Providing technical assistance to the consenting team to assist them in discharging the project s consent conditions. • Provide technical input to development of project quality plan and specification. • Undertake project management and project administration duties on the request of the Package Manager. During the execution of the works, in addition to the above, the key tasks shall include but not be limited to: • Management of Contractor s delivery of design reports, documents/procedures and management of review process of the Contractor s documents. • Undertake Resident Engineer duties as required at the manufacturing facility, the Contractor s premises and the onshore construction site. • Provide detailed progress reports on a weekly/monthly basis highlighting any risks or blockers to project delivery. • Manage interface with offshore cable installation and TJB works. • Detailed review of Contractors quality management plan and ITP. • Monitor cable installation contractor works to ensure it complies with specification and quality requirements. • Identify and manage risks in relation to onshore cable installation works. Provide assistance with the coordination of the as-built reporting and management of the handover process to O&M. Key Criteria Minimum Criteria (Mandatory) • Specific onshore cable installation experience gained within renewables industry. • Proven ability to work in a team environment with a solid grasp of engineering control in large-scale project delivery environment. • Knowledge and experience of construction health and safety requirements. • Computer literate with knowledge and experience of Microsoft applications. • Self-motivated, with effective personal organisation and planning skills. • English speaking. Skills, Knowledge & Experience The candidate should also possess: • Excellent project engineering, inter-personal and communications skills. • In depth knowledge of current standards and guidelines for the installation of onshore power cable systems including the planning and execution of onshore cable operations. • In depth knowledge/understanding of current standards and guidelines for the design, manufacture, installation and testing of onshore power cables. • In depth knowledge/understanding of cable burial techniques and operations. • In depth knowledge/understanding of electrical safety for cable jointing and termination works. • Knowledge of quality management systems required for cable installation projects. • Understanding of geotechnical and geophysical survey techniques and reports. • Flexibility to travel between Iberdrola offices and contractor facilities in UK/Europe. Key Interfaces ? Client & Design Team for EA2 - Project Managers - Health and Safety, Quality and Environment Managers, Leads & Advisors - Contracts Manager/Quantity Surveyors - Engineering Team including Engineering Manager, Designers, Electrical Engineers, Civil Engineers and Land Fall Engineers - Interface Manager - Crossings Team - Estates/Wayleave Officers/Land Liaison Officers - Community Liaison Officers/Stakeholder Management Survey Engineers Other support roles e.g. Site Administrators, Document Controllers, ? Third Parties - Contractors/Suppliers - Consultants - Local Authorities - Land Owners - Utility providers (e.g. Cadent Gas, UKPN, Virgin Media etc.) Health and Safety Executive or Other Equivalent Regulatory Body
Randstad Construction & Property
Northampton, Northamptonshire
Role: Site Manager Location: North Northampton Contract Type: Freelance Temporary (Immediate Start - March 2027) Sector: Social Housing / Planned Maintenance (Kitchens & Bathrooms) About the Role We are recruiting an experienced Site Manager to lead a fast-tracked planned maintenance scheme across Northampton and Kettering. This contract covers internal refurbishments ( kitchens and bathrooms ) across occupied social housing stock. You will be responsible for operational delivery, subcontractor management, H&S compliance, and driving progress to meet strict project completion targets by March 2027 while maintaining high customer satisfaction levels. Key Responsibilities Operational Delivery: Oversee day-to-day site operations, managing trades and sub-contractors to maintain steady flow rates on internal refits. Programme & Quality Control: Drive progress against the construction schedule, monitor build quality, and conduct sign-offs/snagging for completed kitchens and bathrooms. Tenant & RLO Coordination: Work closely with the Resident Liaison Officer (RLO) to manage access schedules, address tenant concerns, and minimise disruption in occupied homes. Health & Safety: Maintain strict H&S standards across all properties, ensure full compliance with risk assessments and method statements (RAMS), and conduct regular toolbox talks. Commercial & Reporting: Track material usage, report weekly progress to the Project Manager, and manage site handover documentation. Key Requirements & Experience Social Housing Expertise: Proven track record as a Site Manager delivering internal social housing refurbishments (specifically high-volume kitchen and bathroom replacements). Occupied Property Management: Deep understanding of working in inhabited properties and managing sub-contractors around resident access. Certifications: Valid SMSTS , First Aid at Work , and CSCS Black/White Card (Asbestos Awareness is highly desirable). Mobility: Full UK Driving Licence and willingness to travel across site locations in North Northamptonshire. IF YOU ARE INTERESTED AND HAVE THE RELEVANT EXPERIENCE CLICK APPLY NOW. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
01/10/2026
Seasonal
Role: Site Manager Location: North Northampton Contract Type: Freelance Temporary (Immediate Start - March 2027) Sector: Social Housing / Planned Maintenance (Kitchens & Bathrooms) About the Role We are recruiting an experienced Site Manager to lead a fast-tracked planned maintenance scheme across Northampton and Kettering. This contract covers internal refurbishments ( kitchens and bathrooms ) across occupied social housing stock. You will be responsible for operational delivery, subcontractor management, H&S compliance, and driving progress to meet strict project completion targets by March 2027 while maintaining high customer satisfaction levels. Key Responsibilities Operational Delivery: Oversee day-to-day site operations, managing trades and sub-contractors to maintain steady flow rates on internal refits. Programme & Quality Control: Drive progress against the construction schedule, monitor build quality, and conduct sign-offs/snagging for completed kitchens and bathrooms. Tenant & RLO Coordination: Work closely with the Resident Liaison Officer (RLO) to manage access schedules, address tenant concerns, and minimise disruption in occupied homes. Health & Safety: Maintain strict H&S standards across all properties, ensure full compliance with risk assessments and method statements (RAMS), and conduct regular toolbox talks. Commercial & Reporting: Track material usage, report weekly progress to the Project Manager, and manage site handover documentation. Key Requirements & Experience Social Housing Expertise: Proven track record as a Site Manager delivering internal social housing refurbishments (specifically high-volume kitchen and bathroom replacements). Occupied Property Management: Deep understanding of working in inhabited properties and managing sub-contractors around resident access. Certifications: Valid SMSTS , First Aid at Work , and CSCS Black/White Card (Asbestos Awareness is highly desirable). Mobility: Full UK Driving Licence and willingness to travel across site locations in North Northamptonshire. IF YOU ARE INTERESTED AND HAVE THE RELEVANT EXPERIENCE CLICK APPLY NOW. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Randstad Construction & Property
Northampton, Northamptonshire
Role: Site Manager Location: North Northampton Contract Type: Freelance Temporary (Immediate Start - March 2027) Sector: Social Housing / Planned Maintenance (Kitchens & Bathrooms) About the Role We are recruiting an experienced Site Manager to lead a fast-tracked planned maintenance scheme across Northampton and Kettering. This contract covers internal refurbishments ( kitchens and bathrooms ) across occupied social housing stock. You will be responsible for operational delivery, subcontractor management, H&S compliance, and driving progress to meet strict project completion targets by March 2027 while maintaining high customer satisfaction levels. Key Responsibilities Operational Delivery: Oversee day-to-day site operations, managing trades and sub-contractors to maintain steady flow rates on internal refits. Programme & Quality Control: Drive progress against the construction schedule, monitor build quality, and conduct sign-offs/snagging for completed kitchens and bathrooms. Tenant & RLO Coordination: Work closely with the Resident Liaison Officer (RLO) to manage access schedules, address tenant concerns, and minimise disruption in occupied homes. Health & Safety: Maintain strict H&S standards across all properties, ensure full compliance with risk assessments and method statements (RAMS), and conduct regular toolbox talks. Commercial & Reporting: Track material usage, report weekly progress to the Project Manager, and manage site handover documentation. Key Requirements & Experience Social Housing Expertise: Proven track record as a Site Manager delivering internal social housing refurbishments (specifically high-volume kitchen and bathroom replacements). Occupied Property Management: Deep understanding of working in inhabited properties and managing sub-contractors around resident access. Certifications: Valid SMSTS , First Aid at Work , and CSCS Black/White Card (Asbestos Awareness is highly desirable). Mobility: Full UK Driving Licence and willingness to travel across site locations in North Northamptonshire. IF YOU ARE INTERESTED AND HAVE THE RELEVANT EXPERIENCE CLICK APPLY NOW. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
01/10/2026
Full time
Role: Site Manager Location: North Northampton Contract Type: Freelance Temporary (Immediate Start - March 2027) Sector: Social Housing / Planned Maintenance (Kitchens & Bathrooms) About the Role We are recruiting an experienced Site Manager to lead a fast-tracked planned maintenance scheme across Northampton and Kettering. This contract covers internal refurbishments ( kitchens and bathrooms ) across occupied social housing stock. You will be responsible for operational delivery, subcontractor management, H&S compliance, and driving progress to meet strict project completion targets by March 2027 while maintaining high customer satisfaction levels. Key Responsibilities Operational Delivery: Oversee day-to-day site operations, managing trades and sub-contractors to maintain steady flow rates on internal refits. Programme & Quality Control: Drive progress against the construction schedule, monitor build quality, and conduct sign-offs/snagging for completed kitchens and bathrooms. Tenant & RLO Coordination: Work closely with the Resident Liaison Officer (RLO) to manage access schedules, address tenant concerns, and minimise disruption in occupied homes. Health & Safety: Maintain strict H&S standards across all properties, ensure full compliance with risk assessments and method statements (RAMS), and conduct regular toolbox talks. Commercial & Reporting: Track material usage, report weekly progress to the Project Manager, and manage site handover documentation. Key Requirements & Experience Social Housing Expertise: Proven track record as a Site Manager delivering internal social housing refurbishments (specifically high-volume kitchen and bathroom replacements). Occupied Property Management: Deep understanding of working in inhabited properties and managing sub-contractors around resident access. Certifications: Valid SMSTS , First Aid at Work , and CSCS Black/White Card (Asbestos Awareness is highly desirable). Mobility: Full UK Driving Licence and willingness to travel across site locations in North Northamptonshire. IF YOU ARE INTERESTED AND HAVE THE RELEVANT EXPERIENCE CLICK APPLY NOW. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Morgan Sindall Property Services
Welwyn Garden City, Hertfordshire
Project Coordinator / Resident Liaison Officer £28,000 - £33,000 + Excellent Benefits Welwyn Garden City, AL8 6AE Permanent, Full Time 40 hours per week: Monday to Friday, 08:00-17:00, one hour lunch We have an excellent opportunity for a Project Coordinator / Resident Liaison Officer to join our Planned team, with projects in Welwyn Hatfield, Epping and Basildon. This is an exciting opportunity to play a key role in delivering refurbishment and planned maintenance projects for housing associations and local authorities, helping to improve homes and create a lasting positive impact within communities across the UK. The Role As Project Coordinator / Resident Liaison Officer, you will be responsible for supporting the successful delivery of construction refurbishment and planned works projects from inception through to completion. Working closely with residents, Operational and Commercial teams, you will coordinate project activities, manage project documentation, monitor progress and ensure stakeholders remain informed throughout the project lifecycle. You'll help develop project plans, coordinate resources, manage schedules and support risk management activities to ensure projects are delivered on time, within budget and to the highest quality standards. Acting as a key point of contact for residents, clients, subcontractors and internal teams, you'll play a vital role in maintaining strong communication and resolving issues before they impact delivery. The role also involves property visits, maintaining project management systems, producing reports, tracking project performance, managing documentation and ensuring information remains accurate and up to date at all times. You'll work collaboratively across departments to remove obstacles, improve processes and contribute to the continued growth of our Planned Works Hub. About You We're looking for a highly organised and proactive individual who thrives in a fast-paced environment and can confidently manage multiple priorities at once. You'll have excellent customer service, administrative and coordination skills, with the ability to oversee multiple trackers, manage a high volume of bookings across different clients, and ensure all project information remains accurate and up to date. A professional and friendly telephone manner is essential, as you'll regularly liaise with residents, clients, subcontractors and internal stakeholders. You'll be a strong communicator who can build effective working relationships and provide clear, timely updates to site teams and project stakeholders whenever required. Previous experience in a Project Coordinator, Project Administrator, Resident Liaison Officer or similar role is desirable, ideally within construction, planned works, property services or social housing environments. Strong organisational skills, attention to detail and the ability to manage competing deadlines are key to success in this role. You'll also be confident using Microsoft Office applications, particularly Excel, and comfortable working with project management systems and trackers. This is an office / site based position, so we're looking for someone who enjoys working collaboratively as part of a busy team and can provide hands-on support to operational and commercial colleagues to help ensure projects are delivered efficiently and to a high standard. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. Please refer to full job description upon completing your application.
01/10/2026
Full time
Project Coordinator / Resident Liaison Officer £28,000 - £33,000 + Excellent Benefits Welwyn Garden City, AL8 6AE Permanent, Full Time 40 hours per week: Monday to Friday, 08:00-17:00, one hour lunch We have an excellent opportunity for a Project Coordinator / Resident Liaison Officer to join our Planned team, with projects in Welwyn Hatfield, Epping and Basildon. This is an exciting opportunity to play a key role in delivering refurbishment and planned maintenance projects for housing associations and local authorities, helping to improve homes and create a lasting positive impact within communities across the UK. The Role As Project Coordinator / Resident Liaison Officer, you will be responsible for supporting the successful delivery of construction refurbishment and planned works projects from inception through to completion. Working closely with residents, Operational and Commercial teams, you will coordinate project activities, manage project documentation, monitor progress and ensure stakeholders remain informed throughout the project lifecycle. You'll help develop project plans, coordinate resources, manage schedules and support risk management activities to ensure projects are delivered on time, within budget and to the highest quality standards. Acting as a key point of contact for residents, clients, subcontractors and internal teams, you'll play a vital role in maintaining strong communication and resolving issues before they impact delivery. The role also involves property visits, maintaining project management systems, producing reports, tracking project performance, managing documentation and ensuring information remains accurate and up to date at all times. You'll work collaboratively across departments to remove obstacles, improve processes and contribute to the continued growth of our Planned Works Hub. About You We're looking for a highly organised and proactive individual who thrives in a fast-paced environment and can confidently manage multiple priorities at once. You'll have excellent customer service, administrative and coordination skills, with the ability to oversee multiple trackers, manage a high volume of bookings across different clients, and ensure all project information remains accurate and up to date. A professional and friendly telephone manner is essential, as you'll regularly liaise with residents, clients, subcontractors and internal stakeholders. You'll be a strong communicator who can build effective working relationships and provide clear, timely updates to site teams and project stakeholders whenever required. Previous experience in a Project Coordinator, Project Administrator, Resident Liaison Officer or similar role is desirable, ideally within construction, planned works, property services or social housing environments. Strong organisational skills, attention to detail and the ability to manage competing deadlines are key to success in this role. You'll also be confident using Microsoft Office applications, particularly Excel, and comfortable working with project management systems and trackers. This is an office / site based position, so we're looking for someone who enjoys working collaboratively as part of a busy team and can provide hands-on support to operational and commercial colleagues to help ensure projects are delivered efficiently and to a high standard. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. Please refer to full job description upon completing your application.
Michael Page Property and Construction
Tamworth, Staffordshire
This Resident Liaison Officer (RLO) role in the property industry is all about building strong relationships with tenants and ensuring smooth communication during property projects. You'll be the key point of contact, helping to keep everything running efficiently and ensuring tenants are kept informed every step of the way. Client Details A property-focused organisation based in Rotherham. Description Act as the main point of contact between tenants and the project team. Provide clear updates to tenants about property works and schedules. Handle tenant queries and concerns in a professional and timely manner. Coordinate access to properties for scheduled works and inspections. Maintain accurate records of tenant interactions and project progress. Work closely with contractors and the project team to address any issues. Conduct property visits to ensure tenant satisfaction and compliance. Assist with resolving any disputes or challenges that may arise. Profile A successful Resident Liaison Officer should have: Previous experience in a customer-facing role, ideally in the property industry. Strong communication and interpersonal skills. Good organisational skills and attention to detail. A proactive and solution-focused approach to problem-solving. Ability to handle multiple tasks and prioritise effectively. Basic IT skills for record-keeping and reporting. Job Offer Salary between £28,800 and £35,200, dependent on the level of experience. Fixed-term contract with a property-focused organisation in Rotherham. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
01/10/2026
Full time
This Resident Liaison Officer (RLO) role in the property industry is all about building strong relationships with tenants and ensuring smooth communication during property projects. You'll be the key point of contact, helping to keep everything running efficiently and ensuring tenants are kept informed every step of the way. Client Details A property-focused organisation based in Rotherham. Description Act as the main point of contact between tenants and the project team. Provide clear updates to tenants about property works and schedules. Handle tenant queries and concerns in a professional and timely manner. Coordinate access to properties for scheduled works and inspections. Maintain accurate records of tenant interactions and project progress. Work closely with contractors and the project team to address any issues. Conduct property visits to ensure tenant satisfaction and compliance. Assist with resolving any disputes or challenges that may arise. Profile A successful Resident Liaison Officer should have: Previous experience in a customer-facing role, ideally in the property industry. Strong communication and interpersonal skills. Good organisational skills and attention to detail. A proactive and solution-focused approach to problem-solving. Ability to handle multiple tasks and prioritise effectively. Basic IT skills for record-keeping and reporting. Job Offer Salary between £28,800 and £35,200, dependent on the level of experience. Fixed-term contract with a property-focused organisation in Rotherham. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Our local authority client based in East London are urgently seeking an experienced Capital Project Manager. £323.75 a day Umbrella About the Role We are seeking a Capital Project Manager to lead multi-million-pound capital works projects from initial inception to post-completion. You will act as the key lead developing projects through the Council's formal capital work stages, covering project commissioning, scope development, technical reviews, contract administration, on-site management, and post-completion requirements. You will lead and coordinate a multidisciplinary project team (including Quantity Surveyors, Clerk of Works, Resident Liaison Officers, Technical Support Officers, Design Officers, and external consultants) to ensure projects are delivered safely, on time, within budget, and to exemplary quality standards. Key Responsibilities: End-to-End Project Delivery: Lead capital projects across all RIBA/Council stages, ensuring full compliance with the Housing Asset Management Strategy, statutory consents, design standards, and relevant building regulations. Contract Administration: Act as Contract Administrator for framework call-off projects, long-term agreements, or standalone contracts-managing mini-tenders, issuing instructions, leading site progress meetings, and overseeing practical completion and defects liability stages. Financial & Commercial Oversight: Manage spend profiles, control fee expenditure, approve payment recommendations, manage contract variations through change control, and review pricing/final accounts in partnership with Project Quantity Surveyors. Risk & CDM Management: Fulfill delegated Client CDM responsibilities, ensuring pre-construction information is provided and safety risks are minimized. Proactively identify, manage, and mitigate construction and contractual risks. Multidisciplinary Leadership: Coordinate internal officers and external consultants/contractors, maintaining clear communication to drive performance on time, cost, quality, and resident satisfaction. Resident & Stakeholder Engagement: Lead on resident consultation meetings, address Section 20 leasehold requirements, respond to Member/FOI queries, and act as an expert spokesperson for PAM. Procurement & Governance: Advise on procurement methods and contract forms, prepare specifications, evaluate tenders, present projects to approval boards, and maintain accurate KPI/data reporting on Council systems. Qualifications & Technical Knowledge Qualifications: Degree-level qualification in a relevant discipline (e.g., Surveying, Architecture, Engineering) or equivalent significant experience in construction, project management, and contract administration. A professional qualification in project management or contract administration is desirable. Building Maintenance & Regulations: Good general building maintenance knowledge, familiarity with housing stock standards, and strong understanding of relevant building regulations and statutory compliance. Experience Experience in contract administration and managing construction/capital projects from inception to completion. Proven track record of managing project budgets, cash flow forecasting, fee expenditure, and reviewing final accounts. Experience directing multidisciplinary project teams, supervising external contractors/consultants, and managing framework call-offs. Experience delivering customer-oriented services, attending resident consultation meetings, and responding to complex enquiries. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
01/10/2026
Full time
Our local authority client based in East London are urgently seeking an experienced Capital Project Manager. £323.75 a day Umbrella About the Role We are seeking a Capital Project Manager to lead multi-million-pound capital works projects from initial inception to post-completion. You will act as the key lead developing projects through the Council's formal capital work stages, covering project commissioning, scope development, technical reviews, contract administration, on-site management, and post-completion requirements. You will lead and coordinate a multidisciplinary project team (including Quantity Surveyors, Clerk of Works, Resident Liaison Officers, Technical Support Officers, Design Officers, and external consultants) to ensure projects are delivered safely, on time, within budget, and to exemplary quality standards. Key Responsibilities: End-to-End Project Delivery: Lead capital projects across all RIBA/Council stages, ensuring full compliance with the Housing Asset Management Strategy, statutory consents, design standards, and relevant building regulations. Contract Administration: Act as Contract Administrator for framework call-off projects, long-term agreements, or standalone contracts-managing mini-tenders, issuing instructions, leading site progress meetings, and overseeing practical completion and defects liability stages. Financial & Commercial Oversight: Manage spend profiles, control fee expenditure, approve payment recommendations, manage contract variations through change control, and review pricing/final accounts in partnership with Project Quantity Surveyors. Risk & CDM Management: Fulfill delegated Client CDM responsibilities, ensuring pre-construction information is provided and safety risks are minimized. Proactively identify, manage, and mitigate construction and contractual risks. Multidisciplinary Leadership: Coordinate internal officers and external consultants/contractors, maintaining clear communication to drive performance on time, cost, quality, and resident satisfaction. Resident & Stakeholder Engagement: Lead on resident consultation meetings, address Section 20 leasehold requirements, respond to Member/FOI queries, and act as an expert spokesperson for PAM. Procurement & Governance: Advise on procurement methods and contract forms, prepare specifications, evaluate tenders, present projects to approval boards, and maintain accurate KPI/data reporting on Council systems. Qualifications & Technical Knowledge Qualifications: Degree-level qualification in a relevant discipline (e.g., Surveying, Architecture, Engineering) or equivalent significant experience in construction, project management, and contract administration. A professional qualification in project management or contract administration is desirable. Building Maintenance & Regulations: Good general building maintenance knowledge, familiarity with housing stock standards, and strong understanding of relevant building regulations and statutory compliance. Experience Experience in contract administration and managing construction/capital projects from inception to completion. Proven track record of managing project budgets, cash flow forecasting, fee expenditure, and reviewing final accounts. Experience directing multidisciplinary project teams, supervising external contractors/consultants, and managing framework call-offs. Experience delivering customer-oriented services, attending resident consultation meetings, and responding to complex enquiries. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
We're recruiting a Resident Liaison Officer to join our growing Capital (Planned Works/Refurbishment) Division working on contracts with our clients in Bradford and the surrounding areas, including Huddersfield and Halifax. Working on site, you'll be our first point of contact for tenants - you'll play a key role in maintaining Ian Williams's strong community partnerships and positive relationships with customers, clients, and external organisations. If you are passionate about making a difference in the community, thriving on building strong relationships and improving the lives and surroundings we work in, we want to hear from you! £35,494.00 inclusive of car allowance Benefits include: Be part of the company profit share scheme (9% of base salary achieved last year) Private mileage scheme and fuel card Employer pension contribution of up to 5% Life Insurance Free legal and financial advice, and counselling through the Lighthouse Construction Industry Charity. Resident Liaison Officer role As a Resident Liaison Officer, you'll support the successful delivery of our Capital contract, working within the communal and internal areas of residential properties. You'll be the first point of contact for residents and our directly employed site teams/contractors and be a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion. An operational team of Contract Managers and a Business Manager will support you. In addition to the above, you will also: Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow. Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract. Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always bearing in mind the contract deliverables. What will you bring as a Resident Liaison Officer? Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate. Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. And experience dealing with kitchen and bathroom replacements would be beneficial - however, similar backgrounds with transferrable customer service skills will be considered. Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution. Excellent IT skills including Microsoft (Word and Outlook) A full UK driving licence which is essential to undertake the role of Resident Liaison Officer. Additional Benefits include: Enhanced maternity/ paternity pay Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family Specsavers vouchers For information on all other additional benefits, please visit our website. About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regard to this position.
01/10/2026
Full time
We're recruiting a Resident Liaison Officer to join our growing Capital (Planned Works/Refurbishment) Division working on contracts with our clients in Bradford and the surrounding areas, including Huddersfield and Halifax. Working on site, you'll be our first point of contact for tenants - you'll play a key role in maintaining Ian Williams's strong community partnerships and positive relationships with customers, clients, and external organisations. If you are passionate about making a difference in the community, thriving on building strong relationships and improving the lives and surroundings we work in, we want to hear from you! £35,494.00 inclusive of car allowance Benefits include: Be part of the company profit share scheme (9% of base salary achieved last year) Private mileage scheme and fuel card Employer pension contribution of up to 5% Life Insurance Free legal and financial advice, and counselling through the Lighthouse Construction Industry Charity. Resident Liaison Officer role As a Resident Liaison Officer, you'll support the successful delivery of our Capital contract, working within the communal and internal areas of residential properties. You'll be the first point of contact for residents and our directly employed site teams/contractors and be a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion. An operational team of Contract Managers and a Business Manager will support you. In addition to the above, you will also: Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow. Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract. Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always bearing in mind the contract deliverables. What will you bring as a Resident Liaison Officer? Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate. Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. And experience dealing with kitchen and bathroom replacements would be beneficial - however, similar backgrounds with transferrable customer service skills will be considered. Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution. Excellent IT skills including Microsoft (Word and Outlook) A full UK driving licence which is essential to undertake the role of Resident Liaison Officer. Additional Benefits include: Enhanced maternity/ paternity pay Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family Specsavers vouchers For information on all other additional benefits, please visit our website. About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regard to this position.
Resident Liaison Officer Area: Liverpool Start Date: October 2026 Duration: 5 months+ Hours: 40 hours per week, Monday to Friday, 8:00am - 4:30pm Pay Rate: £14.00 per hour Mileage: £0.25 per mile - site mileage only Job Type: Freelance / Temporary Sector: Social Housing Our client a leading building contractor is currently recruiting an experienced Resident Liaison Officer to work on a large-scale social housing kitchens and bathrooms refurbishment project in Liverpool and surrounding areas. This is a long-term freelance opportunity for someone with excellent communication and customer service skills who is confident dealing with residents, resolving queries and working alongside site teams. The successful candidate will help ensure residents are kept informed and supported throughout the refurbishment works, acting as an important link between residents, the contractor and the site team. Resident Liaison Officer Key Responsibilities Set up, manage and deliver the Tenant/Customer/Resident Liaison Service across multiple sites. Maintain regular communication with residents throughout the works. Provide residents with clear information regarding planned works, schedules and any disruption. Coordinate appointments and help ensure access to properties. Act as the main point of contact between residents and site teams. Attend regular meetings with client representatives and residents. Deal with resident queries and concerns promptly and professionally. Manage complaints and act as a point of escalation where required. Support residents throughout the refurbishment process and explain the works being undertaken. Organise and attend resident meetings, drop-in sessions and engagement events. Maintain accurate records and update the on-site database throughout the project. Provide reports on resident feedback, recurring issues and ongoing concerns. Ensure a consistent and professional approach to customer care at all times. Resident Liaison Officer Requirements Previous experience as a Resident Liaison Officer or in a similar customer-facing role. Experience within social housing, housing management or the construction sector is highly desirable. Excellent communication and interpersonal skills. Ability to build positive relationships with residents from a wide range of backgrounds. Calm and professional approach when dealing with complaints or difficult situations. Good problem-solving skills and the ability to resolve issues effectively. Strong organisational and administrative skills. Ability to work to tight deadlines and manage a busy workload. Good IT skills, including Microsoft Excel and database systems. Basic understanding of construction and refurbishment works within social housing. Full UK driving licence and own vehicle essential. Willingness to travel between different sites, sometimes involving journeys of up to one hour. CSCS Card preferred. Asbestos Awareness and Manual Handling certificates required/preferred. What the Role Offers £14.00 per hour 40 hours per week Monday to Friday, 8:00am - 4:30pm 5-month contract with potential for longer-term work £0.25 per mile for site mileage Long-term social housing refurbishment project Opportunity to work with a leading building contractor Interested? If you have previous Resident Liaison, Social Housing or construction customer service experience and are available to start in October, please apply online now To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.
01/10/2026
Full time
Resident Liaison Officer Area: Liverpool Start Date: October 2026 Duration: 5 months+ Hours: 40 hours per week, Monday to Friday, 8:00am - 4:30pm Pay Rate: £14.00 per hour Mileage: £0.25 per mile - site mileage only Job Type: Freelance / Temporary Sector: Social Housing Our client a leading building contractor is currently recruiting an experienced Resident Liaison Officer to work on a large-scale social housing kitchens and bathrooms refurbishment project in Liverpool and surrounding areas. This is a long-term freelance opportunity for someone with excellent communication and customer service skills who is confident dealing with residents, resolving queries and working alongside site teams. The successful candidate will help ensure residents are kept informed and supported throughout the refurbishment works, acting as an important link between residents, the contractor and the site team. Resident Liaison Officer Key Responsibilities Set up, manage and deliver the Tenant/Customer/Resident Liaison Service across multiple sites. Maintain regular communication with residents throughout the works. Provide residents with clear information regarding planned works, schedules and any disruption. Coordinate appointments and help ensure access to properties. Act as the main point of contact between residents and site teams. Attend regular meetings with client representatives and residents. Deal with resident queries and concerns promptly and professionally. Manage complaints and act as a point of escalation where required. Support residents throughout the refurbishment process and explain the works being undertaken. Organise and attend resident meetings, drop-in sessions and engagement events. Maintain accurate records and update the on-site database throughout the project. Provide reports on resident feedback, recurring issues and ongoing concerns. Ensure a consistent and professional approach to customer care at all times. Resident Liaison Officer Requirements Previous experience as a Resident Liaison Officer or in a similar customer-facing role. Experience within social housing, housing management or the construction sector is highly desirable. Excellent communication and interpersonal skills. Ability to build positive relationships with residents from a wide range of backgrounds. Calm and professional approach when dealing with complaints or difficult situations. Good problem-solving skills and the ability to resolve issues effectively. Strong organisational and administrative skills. Ability to work to tight deadlines and manage a busy workload. Good IT skills, including Microsoft Excel and database systems. Basic understanding of construction and refurbishment works within social housing. Full UK driving licence and own vehicle essential. Willingness to travel between different sites, sometimes involving journeys of up to one hour. CSCS Card preferred. Asbestos Awareness and Manual Handling certificates required/preferred. What the Role Offers £14.00 per hour 40 hours per week Monday to Friday, 8:00am - 4:30pm 5-month contract with potential for longer-term work £0.25 per mile for site mileage Long-term social housing refurbishment project Opportunity to work with a leading building contractor Interested? If you have previous Resident Liaison, Social Housing or construction customer service experience and are available to start in October, please apply online now To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.
We're looking for an experienced Resident Liaison Officer (RLO) for this 12 month Fixed Term Contract to support a complex programme of building safety remediation works, including EWS1 compliance. You'll act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works. This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently. Key responsibilities Act as the main liaison between residents, contractors, and stakeholders Deliver resident engagement plans, meetings, drop-ins, and home visits Produce clear resident communications (letters, newsletters, updates, bulletins) Support building safety compliance and escalate safety concerns Mediate disputes and support Stage 1 complaint responses Support resident decants, including needs assessments and compensation Coordinate contractor access and monitor performance Work flexibly, including occasional evenings, weekends, and out-of-hours responses About you Essential: Proven experience in resident or stakeholder engagement Strong communication and conflict-resolution skills Ability to work independently with minimal supervision Good IT skills, including Microsoft Office Flexible approach to working hours Enhanced DBS check required Desirable: Housing or social housing experience Decant or resident relocation experience Contractor or service-contract management experience Full UK driving licence and access to a vehicle
01/10/2026
Full time
We're looking for an experienced Resident Liaison Officer (RLO) for this 12 month Fixed Term Contract to support a complex programme of building safety remediation works, including EWS1 compliance. You'll act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works. This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently. Key responsibilities Act as the main liaison between residents, contractors, and stakeholders Deliver resident engagement plans, meetings, drop-ins, and home visits Produce clear resident communications (letters, newsletters, updates, bulletins) Support building safety compliance and escalate safety concerns Mediate disputes and support Stage 1 complaint responses Support resident decants, including needs assessments and compensation Coordinate contractor access and monitor performance Work flexibly, including occasional evenings, weekends, and out-of-hours responses About you Essential: Proven experience in resident or stakeholder engagement Strong communication and conflict-resolution skills Ability to work independently with minimal supervision Good IT skills, including Microsoft Office Flexible approach to working hours Enhanced DBS check required Desirable: Housing or social housing experience Decant or resident relocation experience Contractor or service-contract management experience Full UK driving licence and access to a vehicle
Resident Liaison Officer Dorset, Wiltshire & Berkshire Social Housing Retrofit & Planned Works Temp 2 Perm role - immediate start Build Recruitment are working with a leading contractor delivering social housing retrofit and planned works programmes across Dorset, Wiltshire and Berkshire. They are looking for an experienced Resident Liaison Officer to join their team. The Role You will be responsible for acting as the main point of contact for residents throughout planned works, ensuring they are kept informed and supported throughout the process. Key responsibilities include: Liaising with residents before and during works. Arranging access to properties. Keeping residents informed of programmes and any changes. Dealing with resident queries, concerns and complaints. Supporting vulnerable residents where required. Working closely with site and project teams. Maintaining accurate records of resident communication. Helping to ensure high levels of resident satisfaction. About You We are looking for someone with experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer , ideally within social housing, planned maintenance, refurbishment or retrofit . You will be a confident communicator, organised, approachable and comfortable dealing with residents and contractors. A full UK driving licence is required due to travel across Dorset, Wiltshire and Berkshire. Apply If you're an experienced Resident Liaison Officer looking for your next opportunity within social housing retrofit and planned works , please get in touch with Build Recruitment today. Kirsty - (phone number removed) (url removed)
01/10/2026
Seasonal
Resident Liaison Officer Dorset, Wiltshire & Berkshire Social Housing Retrofit & Planned Works Temp 2 Perm role - immediate start Build Recruitment are working with a leading contractor delivering social housing retrofit and planned works programmes across Dorset, Wiltshire and Berkshire. They are looking for an experienced Resident Liaison Officer to join their team. The Role You will be responsible for acting as the main point of contact for residents throughout planned works, ensuring they are kept informed and supported throughout the process. Key responsibilities include: Liaising with residents before and during works. Arranging access to properties. Keeping residents informed of programmes and any changes. Dealing with resident queries, concerns and complaints. Supporting vulnerable residents where required. Working closely with site and project teams. Maintaining accurate records of resident communication. Helping to ensure high levels of resident satisfaction. About You We are looking for someone with experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer , ideally within social housing, planned maintenance, refurbishment or retrofit . You will be a confident communicator, organised, approachable and comfortable dealing with residents and contractors. A full UK driving licence is required due to travel across Dorset, Wiltshire and Berkshire. Apply If you're an experienced Resident Liaison Officer looking for your next opportunity within social housing retrofit and planned works , please get in touch with Build Recruitment today. Kirsty - (phone number removed) (url removed)
Resident Liaison Officer (RLO) - Internal & External Works Location: Lewisham Salary: Up to £35,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham. This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the programme of works. Communicate project information, work schedules, and access requirements to residents. Arrange appointments, conduct resident visits, and hold pre-start meetings. Manage resident expectations and resolve any queries or complaints professionally. Liaise closely with site managers, supervisors, client representatives, and subcontractors. Support vulnerable residents and ensure appropriate measures are in place throughout the works. Maintain accurate records of resident communications, appointments, and project updates. Attend site and client meetings, providing feedback on resident concerns and customer satisfaction. Promote a high standard of customer care and help ensure projects are delivered on time. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on internal and/or external planned maintenance projects within the social housing sector. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
01/10/2026
Full time
Resident Liaison Officer (RLO) - Internal & External Works Location: Lewisham Salary: Up to £35,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham. This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the programme of works. Communicate project information, work schedules, and access requirements to residents. Arrange appointments, conduct resident visits, and hold pre-start meetings. Manage resident expectations and resolve any queries or complaints professionally. Liaise closely with site managers, supervisors, client representatives, and subcontractors. Support vulnerable residents and ensure appropriate measures are in place throughout the works. Maintain accurate records of resident communications, appointments, and project updates. Attend site and client meetings, providing feedback on resident concerns and customer satisfaction. Promote a high standard of customer care and help ensure projects are delivered on time. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on internal and/or external planned maintenance projects within the social housing sector. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
