About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Merseyside area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners and champion the Onward values to enable people and communities to be their best. Experience of tenancy management and estate management within a housing or property-related environment is highly desirable. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
05/10/2026
Full time
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Merseyside area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners and champion the Onward values to enable people and communities to be their best. Experience of tenancy management and estate management within a housing or property-related environment is highly desirable. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Title: Tenany Sustainment Officer Location: Midlands Length of Contract: 4 Months Rate/Salary: Competitive We are currently recruiting for an experienced Tenancy Sustainment Officer to join a leading housing provider on an interim basis. This is an excellent opportunity for someone with a strong background in social housing who is passionate about supporting residents to maintain their tenancies and prevent homelessness. The Role As a Tenancy Sustainment Officer, you will work closely with residents who may be experiencing financial, personal or social challenges that could put their tenancy at risk. You will provide proactive, customer-focused support, helping residents overcome barriers and access the appropriate services and support. Key responsibilities will include: Managing a caseload of residents who require tenancy sustainment support. Identifying and addressing issues that could place tenancies at risk. Working proactively with residents to prevent tenancy failure and homelessness. Supporting residents with rent arrears, benefit entitlement, budgeting and financial difficulties. Making appropriate referrals to internal teams and external support agencies. Working closely with Housing Officers, Income teams and other key stakeholders. Developing effective support and action plans with residents. Carrying out home visits where required. Maintaining accurate and up-to-date case records. Working in line with relevant housing legislation, policies and procedures. Promoting tenancy stability and positive outcomes for residents. About You We are looking for someone with previous experience within social housing, tenancy sustainment, homelessness, income recovery or a related field . You will ideally have: Experience managing a caseload within a housing or related environment. A good understanding of tenancy sustainment and homelessness prevention. Experience supporting residents experiencing complex or multiple needs. Knowledge of welfare benefits, rent arrears and financial inclusion. Excellent communication and interpersonal skills. The ability to build positive relationships with residents and partner agencies. Strong organisational and case management skills. The ability to work independently and manage competing priorities. A proactive, empathetic and solution-focused approach. Previous experience within a Housing Association, Local Authority or other social housing environment is highly desirable. Please apply if interested!
05/10/2026
Contract
Title: Tenany Sustainment Officer Location: Midlands Length of Contract: 4 Months Rate/Salary: Competitive We are currently recruiting for an experienced Tenancy Sustainment Officer to join a leading housing provider on an interim basis. This is an excellent opportunity for someone with a strong background in social housing who is passionate about supporting residents to maintain their tenancies and prevent homelessness. The Role As a Tenancy Sustainment Officer, you will work closely with residents who may be experiencing financial, personal or social challenges that could put their tenancy at risk. You will provide proactive, customer-focused support, helping residents overcome barriers and access the appropriate services and support. Key responsibilities will include: Managing a caseload of residents who require tenancy sustainment support. Identifying and addressing issues that could place tenancies at risk. Working proactively with residents to prevent tenancy failure and homelessness. Supporting residents with rent arrears, benefit entitlement, budgeting and financial difficulties. Making appropriate referrals to internal teams and external support agencies. Working closely with Housing Officers, Income teams and other key stakeholders. Developing effective support and action plans with residents. Carrying out home visits where required. Maintaining accurate and up-to-date case records. Working in line with relevant housing legislation, policies and procedures. Promoting tenancy stability and positive outcomes for residents. About You We are looking for someone with previous experience within social housing, tenancy sustainment, homelessness, income recovery or a related field . You will ideally have: Experience managing a caseload within a housing or related environment. A good understanding of tenancy sustainment and homelessness prevention. Experience supporting residents experiencing complex or multiple needs. Knowledge of welfare benefits, rent arrears and financial inclusion. Excellent communication and interpersonal skills. The ability to build positive relationships with residents and partner agencies. Strong organisational and case management skills. The ability to work independently and manage competing priorities. A proactive, empathetic and solution-focused approach. Previous experience within a Housing Association, Local Authority or other social housing environment is highly desirable. Please apply if interested!
We are recruiting for a Housing Assistant to join the organisation on a 12-month fixed term contract . Working closely with the Housing Officers and wider housing team, you will provide day-to-day administrative and customer-focused support across a range of housing management activities. This is an excellent opportunity for someone with customer service experience within a social housing or housing environment who is looking to develop their career within housing. The role will involve acting as an important first point of contact for tenants, responding to queries and requests, maintaining accurate records and assisting Housing Officers with their caseloads and wider tenancy management responsibilities. You will have regular contact with tenants by telephone, email and other channels, helping to resolve queries where possible and ensuring more complex issues are appropriately referred to the relevant Housing Officer or internal team. The role will also provide exposure to a broad range of housing management activity, including tenancy management, lettings, property visits, tenancy sustainment and neighbourhood issues. Key Responsibilities of a Housing Assistant: Act as a key point of contact for tenants, responding to telephone, email and other housing-related enquiries. Provide a professional, helpful and customer-focused service to tenants. Assist Housing Officers with the day-to-day management of their tenancy caseloads. Support Housing Officers with tenancy management, tenancy sustainment and neighbourhood issues. Record and update tenant and tenancy information accurately on housing management systems. Assist with correspondence, casework, appointments and general housing administration. Support the management of tenancy breaches, ASB reports and other tenancy-related issues, escalating matters where appropriate. Assist with lettings, allocations, tenancy sign-ups and tenant moves. Liaise with repairs, income, housing and other internal teams to help resolve tenant queries. Follow up outstanding actions and ensure tenants receive appropriate updates. Assist Housing Officers with property and tenancy visits where required. Help maintain accurate case management information and records. Support the wider housing team with the delivery of new-build and vacant-property programmes. Manage competing priorities effectively and contribute to a responsive housing service. Work collaboratively with colleagues while also taking ownership of allocated tasks. About You: We are looking for someone who is customer-focused, organised and confident dealing with tenants , with previous experience in a social housing or housing-related environment. You will ideally have: Previous customer service experience within social housing, housing association or local authority housing . Experience dealing directly with customers or tenants by telephone, email or face-to-face. An understanding of housing services and the needs of social housing tenants. Experience providing administrative or casework support. Good communication and relationship-building skills. Confidence dealing with a range of tenant enquiries, including potentially challenging or sensitive situations. Good organisational skills and the ability to manage competing priorities. Strong attention to detail and accurate record-keeping skills. The ability to work effectively as part of a wider housing team. A proactive and positive approach to supporting colleagues and tenants. Good IT skills and confidence using housing management or case management systems. A willingness to learn and develop knowledge of tenancy management, housing policies and procedures. Previous experience working alongside Housing Officers or supporting a tenancy management team would be highly desirable. What's on Offer? Salary around 27,000 per annum 12-month fixed term contract Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Opportunity to gain valuable experience within a developing housing service Exposure to generic tenancy management, lettings, voids and tenancy sustainment Supportive role working closely with experienced Housing Officers Opportunity to develop your career within the social housing sector Community-based housing service across Swansea and surrounding areas If this Housing Assistant role is of interest, please apply or contact Olivia at (url removed) for more information.
01/10/2026
Full time
We are recruiting for a Housing Assistant to join the organisation on a 12-month fixed term contract . Working closely with the Housing Officers and wider housing team, you will provide day-to-day administrative and customer-focused support across a range of housing management activities. This is an excellent opportunity for someone with customer service experience within a social housing or housing environment who is looking to develop their career within housing. The role will involve acting as an important first point of contact for tenants, responding to queries and requests, maintaining accurate records and assisting Housing Officers with their caseloads and wider tenancy management responsibilities. You will have regular contact with tenants by telephone, email and other channels, helping to resolve queries where possible and ensuring more complex issues are appropriately referred to the relevant Housing Officer or internal team. The role will also provide exposure to a broad range of housing management activity, including tenancy management, lettings, property visits, tenancy sustainment and neighbourhood issues. Key Responsibilities of a Housing Assistant: Act as a key point of contact for tenants, responding to telephone, email and other housing-related enquiries. Provide a professional, helpful and customer-focused service to tenants. Assist Housing Officers with the day-to-day management of their tenancy caseloads. Support Housing Officers with tenancy management, tenancy sustainment and neighbourhood issues. Record and update tenant and tenancy information accurately on housing management systems. Assist with correspondence, casework, appointments and general housing administration. Support the management of tenancy breaches, ASB reports and other tenancy-related issues, escalating matters where appropriate. Assist with lettings, allocations, tenancy sign-ups and tenant moves. Liaise with repairs, income, housing and other internal teams to help resolve tenant queries. Follow up outstanding actions and ensure tenants receive appropriate updates. Assist Housing Officers with property and tenancy visits where required. Help maintain accurate case management information and records. Support the wider housing team with the delivery of new-build and vacant-property programmes. Manage competing priorities effectively and contribute to a responsive housing service. Work collaboratively with colleagues while also taking ownership of allocated tasks. About You: We are looking for someone who is customer-focused, organised and confident dealing with tenants , with previous experience in a social housing or housing-related environment. You will ideally have: Previous customer service experience within social housing, housing association or local authority housing . Experience dealing directly with customers or tenants by telephone, email or face-to-face. An understanding of housing services and the needs of social housing tenants. Experience providing administrative or casework support. Good communication and relationship-building skills. Confidence dealing with a range of tenant enquiries, including potentially challenging or sensitive situations. Good organisational skills and the ability to manage competing priorities. Strong attention to detail and accurate record-keeping skills. The ability to work effectively as part of a wider housing team. A proactive and positive approach to supporting colleagues and tenants. Good IT skills and confidence using housing management or case management systems. A willingness to learn and develop knowledge of tenancy management, housing policies and procedures. Previous experience working alongside Housing Officers or supporting a tenancy management team would be highly desirable. What's on Offer? Salary around 27,000 per annum 12-month fixed term contract Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Opportunity to gain valuable experience within a developing housing service Exposure to generic tenancy management, lettings, voids and tenancy sustainment Supportive role working closely with experienced Housing Officers Opportunity to develop your career within the social housing sector Community-based housing service across Swansea and surrounding areas If this Housing Assistant role is of interest, please apply or contact Olivia at (url removed) for more information.
We are currently recruiting for an experienced Housing Officer to join a well-established Housing Association covering a patch across Northampton on a temporary basis. This is an excellent opportunity for an experienced housing professional with a strong background in tenancy management and delivering high-quality housing services within the social housing sector. Key Responsibilities of a Housing Officer: Manage a designated patch of properties, providing an effective and customer-focused housing management service. Deliver all aspects of tenancy management including sign-ups, tenancy sustainment, breaches of tenancy, ASB, neighbour disputes and tenancy enforcement. Conduct estate inspections and ensure communal areas are maintained to a high standard. Carry out home visits and maintain regular contact with residents. Work closely with internal teams and external agencies to resolve tenancy-related issues. Support residents to sustain their tenancies and promote successful communities. Identify and escalate safeguarding concerns where appropriate. Monitor and manage rent-related issues, making referrals where necessary. Maintain accurate records and update housing management systems in a timely manner. What we'd love to see from you: Previous experience working as a Housing Officer within a Housing Association or Local Authority. Strong knowledge of tenancy management within social housing. Experience managing a housing patch independently. Confident dealing with anti-social behaviour, tenancy breaches and resident enquiries. Excellent communication and customer service skills. Strong organisational skills with the ability to manage a varied workload. Full UK driving licence and access to a vehicle (essential). What's On Offer: Initial 6 week temporary contract Hybrid and flexible working 30.74 hour 55p per mile If this role is of interest we would love to hear from you! Please apply to this Housing Officer role or contact (url removed)
30/09/2026
Contract
We are currently recruiting for an experienced Housing Officer to join a well-established Housing Association covering a patch across Northampton on a temporary basis. This is an excellent opportunity for an experienced housing professional with a strong background in tenancy management and delivering high-quality housing services within the social housing sector. Key Responsibilities of a Housing Officer: Manage a designated patch of properties, providing an effective and customer-focused housing management service. Deliver all aspects of tenancy management including sign-ups, tenancy sustainment, breaches of tenancy, ASB, neighbour disputes and tenancy enforcement. Conduct estate inspections and ensure communal areas are maintained to a high standard. Carry out home visits and maintain regular contact with residents. Work closely with internal teams and external agencies to resolve tenancy-related issues. Support residents to sustain their tenancies and promote successful communities. Identify and escalate safeguarding concerns where appropriate. Monitor and manage rent-related issues, making referrals where necessary. Maintain accurate records and update housing management systems in a timely manner. What we'd love to see from you: Previous experience working as a Housing Officer within a Housing Association or Local Authority. Strong knowledge of tenancy management within social housing. Experience managing a housing patch independently. Confident dealing with anti-social behaviour, tenancy breaches and resident enquiries. Excellent communication and customer service skills. Strong organisational skills with the ability to manage a varied workload. Full UK driving licence and access to a vehicle (essential). What's On Offer: Initial 6 week temporary contract Hybrid and flexible working 30.74 hour 55p per mile If this role is of interest we would love to hear from you! Please apply to this Housing Officer role or contact (url removed)
Housing Advice and Prevention Officer Lowestoft Contract £22.20 per hour PAYE or £30 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Advice and Prevention Officer Mainly working from home. Can send equipment out. Do have team meetings some face to face. Basic DBS required Sits within housing needs team. Experience around housing advice and homelessness. Housing team in a local authority, assessing homelessness, writing homeless decisions. Parts 6 and 7 of housing act. Used the system they have used Civica. This is one of many vacancies we are recruiting for please visit our website for more opportunities. To support the Senior Housing Needs Officer to carry out the following duties in each of the following service areas: 1. To assess and verify all applications made under Part 6 of the Housing Act 1996 in line with the current Allocations Policy including requests for reviews of the Council s decision on the applicants housing priority/status. 1. To assess and determine the Councils statutory homeless duty towards people under Part 7 the Housing Act 1996 that present to the Council for assistance in line with the homeless legislation, case law, and statutory code of guidance. 2. To participate in the Council s housing advice and assistance duty rota, telephone duty, home visits, and out of hours standby rota including responsibility for an assigned specialist area of expertise linked to a wide range of client groups/schemes. 3. To undertake active homelessness casework to prevent or relieve homelessness using your prerequisite expertise, knowledge, and skills to deploy a range of interventions including in-house private rented sector access schemes and applications to the register. 4. To manage a varied and complex caseload, supporting customers at application stage, through to the bidding and offer stage, keeping an accurate account of all relevant information to ensure decisions are reached within target and that they are correctly documented. 5. Interview and investigate homeless applicants and customers threatened with homelessness in the most appropriate way to determine their housing need and circumstances, being aware of current homelessness legislation. 6. To ensure robust, accurate and consistent casework, including but not limited to: Eligibility and Qualification for housing, support to care leavers, homelessness investigations and prevention advice, veterans and members of the Armed Forces, prisoner resettlement, MAPPA, MARAC, supported and Move On accommodation, domestic Abuse, violence, anti-social behaviour, threatening and coercive behaviour, safeguarding, property condition and tenancy sustainment, income assessments and referrals to specialist income advisors and attending case conferences and other forums as required. 7. To ensure the casework is recorded in line with laid down procedure and statutory guidance. 8. To be responsible for the overall administration of the Housing Need Service including the monitoring and maximisation of income associated with the provision of emergency and temporary accommodation, and the Councils Private Rented Sector Access Schemes. 9. To assess against funding criteria when financial assistance is required and provide a recommendation for approval to the Team Leader in order to assists with Homelessness Prevention. 10. To work in partnership with Statutory and Voluntary Agencies on cases involving acute housing need. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
29/09/2026
Contract
Housing Advice and Prevention Officer Lowestoft Contract £22.20 per hour PAYE or £30 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Advice and Prevention Officer Mainly working from home. Can send equipment out. Do have team meetings some face to face. Basic DBS required Sits within housing needs team. Experience around housing advice and homelessness. Housing team in a local authority, assessing homelessness, writing homeless decisions. Parts 6 and 7 of housing act. Used the system they have used Civica. This is one of many vacancies we are recruiting for please visit our website for more opportunities. To support the Senior Housing Needs Officer to carry out the following duties in each of the following service areas: 1. To assess and verify all applications made under Part 6 of the Housing Act 1996 in line with the current Allocations Policy including requests for reviews of the Council s decision on the applicants housing priority/status. 1. To assess and determine the Councils statutory homeless duty towards people under Part 7 the Housing Act 1996 that present to the Council for assistance in line with the homeless legislation, case law, and statutory code of guidance. 2. To participate in the Council s housing advice and assistance duty rota, telephone duty, home visits, and out of hours standby rota including responsibility for an assigned specialist area of expertise linked to a wide range of client groups/schemes. 3. To undertake active homelessness casework to prevent or relieve homelessness using your prerequisite expertise, knowledge, and skills to deploy a range of interventions including in-house private rented sector access schemes and applications to the register. 4. To manage a varied and complex caseload, supporting customers at application stage, through to the bidding and offer stage, keeping an accurate account of all relevant information to ensure decisions are reached within target and that they are correctly documented. 5. Interview and investigate homeless applicants and customers threatened with homelessness in the most appropriate way to determine their housing need and circumstances, being aware of current homelessness legislation. 6. To ensure robust, accurate and consistent casework, including but not limited to: Eligibility and Qualification for housing, support to care leavers, homelessness investigations and prevention advice, veterans and members of the Armed Forces, prisoner resettlement, MAPPA, MARAC, supported and Move On accommodation, domestic Abuse, violence, anti-social behaviour, threatening and coercive behaviour, safeguarding, property condition and tenancy sustainment, income assessments and referrals to specialist income advisors and attending case conferences and other forums as required. 7. To ensure the casework is recorded in line with laid down procedure and statutory guidance. 8. To be responsible for the overall administration of the Housing Need Service including the monitoring and maximisation of income associated with the provision of emergency and temporary accommodation, and the Councils Private Rented Sector Access Schemes. 9. To assess against funding criteria when financial assistance is required and provide a recommendation for approval to the Team Leader in order to assists with Homelessness Prevention. 10. To work in partnership with Statutory and Voluntary Agencies on cases involving acute housing need. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Neighbourhood Officer North London Hybrid working Rate: £27.37 per hour (Umbrella) Initial contract: 3 months Working hours: 35 hours per week Working arrangement: Hybrid Role summary You will provide a high-quality, place-based housing and neighbourhood management service, working closely with residents across a designated patch. The role will involve managing complex tenancy and resident casework, supporting vulnerable residents, maintaining safe and well-managed estates, and working collaboratively with internal teams and external partners. This is a highly visible, resident-facing position requiring a proactive approach to resolving issues and improving outcomes for residents and communities. What you will do as a Neighbourhood Officer Deliver a proactive tenancy and neighbourhood management service across a designated patch. Manage a varied portfolio of complex housing and resident casework, including tenancy breaches, safeguarding, anti-social behaviour, domestic abuse, hoarding and other support needs. Carry out estate and block inspections, identify health and safety concerns, raise repairs and follow actions through to completion. Support tenancy sustainment, identifying vulnerable residents and working with appropriate internal and external agencies. Investigate and resolve tenancy and leasehold issues, neighbour disputes and lower-level anti-social behaviour, taking appropriate enforcement action where required. Work closely with residents, community groups, statutory agencies and partner services to improve neighbourhoods and resident outcomes. What you will need as a Neighbourhood Officer Previous experience delivering customer-facing tenancy or housing management services. Experience managing a portfolio of complex housing and resident casework. Strong knowledge and practical understanding of housing law. Experience working within a complex housing organisation and managing competing priorities. Demonstrable experience of resident engagement, community development and partnership working. Experience in areas such as safeguarding, domestic abuse, mental health, hoarding, property condition, mediation, anti-social behaviour or substance misuse would be advantageous. What's on offer £27.37 per hour (Umbrella) Initial 3-month contract 35 hours per week Hybrid working Interested? Apply today to be considered for this Neighbourhood Officer opportunity in North London, or get in touch to find out more about the role.
29/09/2026
Contract
Neighbourhood Officer North London Hybrid working Rate: £27.37 per hour (Umbrella) Initial contract: 3 months Working hours: 35 hours per week Working arrangement: Hybrid Role summary You will provide a high-quality, place-based housing and neighbourhood management service, working closely with residents across a designated patch. The role will involve managing complex tenancy and resident casework, supporting vulnerable residents, maintaining safe and well-managed estates, and working collaboratively with internal teams and external partners. This is a highly visible, resident-facing position requiring a proactive approach to resolving issues and improving outcomes for residents and communities. What you will do as a Neighbourhood Officer Deliver a proactive tenancy and neighbourhood management service across a designated patch. Manage a varied portfolio of complex housing and resident casework, including tenancy breaches, safeguarding, anti-social behaviour, domestic abuse, hoarding and other support needs. Carry out estate and block inspections, identify health and safety concerns, raise repairs and follow actions through to completion. Support tenancy sustainment, identifying vulnerable residents and working with appropriate internal and external agencies. Investigate and resolve tenancy and leasehold issues, neighbour disputes and lower-level anti-social behaviour, taking appropriate enforcement action where required. Work closely with residents, community groups, statutory agencies and partner services to improve neighbourhoods and resident outcomes. What you will need as a Neighbourhood Officer Previous experience delivering customer-facing tenancy or housing management services. Experience managing a portfolio of complex housing and resident casework. Strong knowledge and practical understanding of housing law. Experience working within a complex housing organisation and managing competing priorities. Demonstrable experience of resident engagement, community development and partnership working. Experience in areas such as safeguarding, domestic abuse, mental health, hoarding, property condition, mediation, anti-social behaviour or substance misuse would be advantageous. What's on offer £27.37 per hour (Umbrella) Initial 3-month contract 35 hours per week Hybrid working Interested? Apply today to be considered for this Neighbourhood Officer opportunity in North London, or get in touch to find out more about the role.
Supported Housing Officer Location: NW London Rate: £19-20 Per Hour Contract: 6 Months Contract Working Pattern: On-patch, community-based (daily presence required) I m currently recruiting for an experienced Supported Housing Officer on behalf of a housing provider delivering frontline support to vulnerable adults in the community. This is a patch-based role , requiring daily visits and face-to-face engagement with residents. The service supports individuals with mental health needs, domestic violence histories, asylum seekers and ex-offenders , so candidates must be confident managing complex cases and risk. The Role Provide housing-related support to vulnerable residents to help sustain tenancies Manage a caseload of residents with complex needs Carry out regular patch visits, welfare checks and risk assessments Develop and review support plans and complete safeguarding referrals Work closely with external agencies including mental health teams, probation and local authorities Record accurate case notes and maintain compliance with service standards The Ideal Candidate Proven experience in supported housing, floating support or tenancy sustainment Experience working with mental health, domestic abuse, asylum seekers or ex-offenders Strong safeguarding knowledge and confident risk management skills Comfortable working independently on patch, five days a week Excellent communication and report-writing skills
29/09/2026
Seasonal
Supported Housing Officer Location: NW London Rate: £19-20 Per Hour Contract: 6 Months Contract Working Pattern: On-patch, community-based (daily presence required) I m currently recruiting for an experienced Supported Housing Officer on behalf of a housing provider delivering frontline support to vulnerable adults in the community. This is a patch-based role , requiring daily visits and face-to-face engagement with residents. The service supports individuals with mental health needs, domestic violence histories, asylum seekers and ex-offenders , so candidates must be confident managing complex cases and risk. The Role Provide housing-related support to vulnerable residents to help sustain tenancies Manage a caseload of residents with complex needs Carry out regular patch visits, welfare checks and risk assessments Develop and review support plans and complete safeguarding referrals Work closely with external agencies including mental health teams, probation and local authorities Record accurate case notes and maintain compliance with service standards The Ideal Candidate Proven experience in supported housing, floating support or tenancy sustainment Experience working with mental health, domestic abuse, asylum seekers or ex-offenders Strong safeguarding knowledge and confident risk management skills Comfortable working independently on patch, five days a week Excellent communication and report-writing skills
Housing Officer Location: Hybrid Working Contract: 6-Month Temporary Contract Start Date: ASAP We are currently recruiting for an experienced Housing Officer on behalf of a well-established Housing Association. This is a fantastic opportunity to join a busy housing management team and make a positive impact within local communities. Key Responsibilities: Managing a patch of residential tenancies. Conducting tenancy visits and estate inspections. Managing anti-social behaviour (ASB) and tenancy-related cases. Supporting residents with tenancy sustainment and housing-related issues. Working with internal teams and external agencies to deliver effective housing services. Requirements: Previous experience in a Housing Officer, Neighbourhood Officer, or Tenancy Officer role. Strong knowledge of housing management and tenancy legislation. Excellent communication and case management skills. Ability to work independently and manage a varied caseload. This is a hybrid role offering an immediate start and an initial 6-month contract. Apply now for further information.
29/09/2026
Contract
Housing Officer Location: Hybrid Working Contract: 6-Month Temporary Contract Start Date: ASAP We are currently recruiting for an experienced Housing Officer on behalf of a well-established Housing Association. This is a fantastic opportunity to join a busy housing management team and make a positive impact within local communities. Key Responsibilities: Managing a patch of residential tenancies. Conducting tenancy visits and estate inspections. Managing anti-social behaviour (ASB) and tenancy-related cases. Supporting residents with tenancy sustainment and housing-related issues. Working with internal teams and external agencies to deliver effective housing services. Requirements: Previous experience in a Housing Officer, Neighbourhood Officer, or Tenancy Officer role. Strong knowledge of housing management and tenancy legislation. Excellent communication and case management skills. Ability to work independently and manage a varied caseload. This is a hybrid role offering an immediate start and an initial 6-month contract. Apply now for further information.
Eden Brown are seeking a highly experienced Housing Income Officer on a 2 month contract situated in Manchester The role as Housing Income Officer will involve a hybrid option of work As a Housing Income Officer your role will involve: - Dealing with extensive Income challenges which also includes arrears, collection all the way up to court - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Income/Arrears/Rents experience You must have access to a car Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.
24/09/2026
Seasonal
Eden Brown are seeking a highly experienced Housing Income Officer on a 2 month contract situated in Manchester The role as Housing Income Officer will involve a hybrid option of work As a Housing Income Officer your role will involve: - Dealing with extensive Income challenges which also includes arrears, collection all the way up to court - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Income/Arrears/Rents experience You must have access to a car Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.
Supported Housing Officer - 6 Month Contract London Hybrid Working Full UK Driving Licence Required Are you an experienced Supported Housing professional looking for your next contract? I'm currently working with a housing provider seeking a Supported Housing Officer on an initial 6-month contract to manage a patch of supported and sheltered housing schemes. This is a varied frontline role where no two days are the same. You'll be responsible for building strong relationships with residents, carrying out tenancy and neighbourhood management, managing ASB cases, handling complaints, undertaking estate inspections, supporting vulnerable customers, coordinating repairs, and working alongside internal teams and external agencies to ensure residents receive the support they need. The successful candidate will be confident taking ownership of their patch and delivering a high-quality housing management service, while balancing resident engagement, tenancy sustainment, safeguarding concerns and property-related issues I'm keen to hear from candidates with: Previous experience within Supported Housing, Housing Management, Tenancy Management or Neighbourhood Services Experience supporting vulnerable residents Knowledge of ASB and tenancy management Strong communication and problem-solving skills A full UK driving licence and access to a vehicle Applications close this Friday and interviews are being arranged immediately. Interested? Send your CV today and I'll happily talk you through the role in more detail.
23/09/2026
Contract
Supported Housing Officer - 6 Month Contract London Hybrid Working Full UK Driving Licence Required Are you an experienced Supported Housing professional looking for your next contract? I'm currently working with a housing provider seeking a Supported Housing Officer on an initial 6-month contract to manage a patch of supported and sheltered housing schemes. This is a varied frontline role where no two days are the same. You'll be responsible for building strong relationships with residents, carrying out tenancy and neighbourhood management, managing ASB cases, handling complaints, undertaking estate inspections, supporting vulnerable customers, coordinating repairs, and working alongside internal teams and external agencies to ensure residents receive the support they need. The successful candidate will be confident taking ownership of their patch and delivering a high-quality housing management service, while balancing resident engagement, tenancy sustainment, safeguarding concerns and property-related issues I'm keen to hear from candidates with: Previous experience within Supported Housing, Housing Management, Tenancy Management or Neighbourhood Services Experience supporting vulnerable residents Knowledge of ASB and tenancy management Strong communication and problem-solving skills A full UK driving licence and access to a vehicle Applications close this Friday and interviews are being arranged immediately. Interested? Send your CV today and I'll happily talk you through the role in more detail.
Housing Advice and Prevention Officer Location: Ipswich Remote Rate: £30 per hour Umbrella Initial Contract Length: 4 months Working Hours: 37 hours per week Role summary You will provide comprehensive housing options advice to customers with a range of housing needs, with a strong focus on preventing and relieving homelessness. You will assess individual circumstances, determine statutory housing duties and identify practical solutions that help customers secure or maintain suitable accommodation. The role involves managing a varied and complex caseload while working closely with vulnerable customers, their advocates, support networks and partner agencies. What you will do as a Housing Advice and Prevention Officer Assess housing and homelessness applications in accordance with relevant legislation, statutory guidance and local policies. Interview and investigate customers who are homeless or threatened with homelessness to establish their circumstances and housing needs. Undertake active homelessness prevention and relief casework, identifying appropriate interventions and housing solutions. Manage a varied and complex caseload from initial application through to housing outcomes, ensuring decisions and actions are accurately documented. Provide clear housing advice covering areas such as eligibility, housing options, allocations, temporary accommodation and tenancy sustainment. Work with customers experiencing complex circumstances, including domestic abuse, safeguarding concerns, offending histories and other vulnerabilities. Work collaboratively with statutory and voluntary agencies to achieve positive outcomes for customers with acute housing needs. What you will need as a Housing Advice and Prevention Officer Previous experience working within housing needs, homelessness, housing options or a closely related service. Experience supporting people who are homeless, threatened with homelessness or otherwise vulnerable. Working knowledge of homelessness and current housing legislation, with the ability to explain complex requirements clearly. Experience assessing customer circumstances and identifying appropriate housing solutions. Strong interpersonal and negotiation skills with the ability to achieve positive outcomes. Experience of effective multi-agency working. What's on offer £30 per hour Umbrella 4-month initial contract 37 hours per week Opportunity to work within a frontline housing service supporting customers to prevent homelessness and achieve sustainable housing outcomes. Apply for the Housing Advice and Prevention Officer role Apply today or contact your recruitment consultant to discuss the Housing Advice and Prevention Officer opportunity in more detail.
23/09/2026
Contract
Housing Advice and Prevention Officer Location: Ipswich Remote Rate: £30 per hour Umbrella Initial Contract Length: 4 months Working Hours: 37 hours per week Role summary You will provide comprehensive housing options advice to customers with a range of housing needs, with a strong focus on preventing and relieving homelessness. You will assess individual circumstances, determine statutory housing duties and identify practical solutions that help customers secure or maintain suitable accommodation. The role involves managing a varied and complex caseload while working closely with vulnerable customers, their advocates, support networks and partner agencies. What you will do as a Housing Advice and Prevention Officer Assess housing and homelessness applications in accordance with relevant legislation, statutory guidance and local policies. Interview and investigate customers who are homeless or threatened with homelessness to establish their circumstances and housing needs. Undertake active homelessness prevention and relief casework, identifying appropriate interventions and housing solutions. Manage a varied and complex caseload from initial application through to housing outcomes, ensuring decisions and actions are accurately documented. Provide clear housing advice covering areas such as eligibility, housing options, allocations, temporary accommodation and tenancy sustainment. Work with customers experiencing complex circumstances, including domestic abuse, safeguarding concerns, offending histories and other vulnerabilities. Work collaboratively with statutory and voluntary agencies to achieve positive outcomes for customers with acute housing needs. What you will need as a Housing Advice and Prevention Officer Previous experience working within housing needs, homelessness, housing options or a closely related service. Experience supporting people who are homeless, threatened with homelessness or otherwise vulnerable. Working knowledge of homelessness and current housing legislation, with the ability to explain complex requirements clearly. Experience assessing customer circumstances and identifying appropriate housing solutions. Strong interpersonal and negotiation skills with the ability to achieve positive outcomes. Experience of effective multi-agency working. What's on offer £30 per hour Umbrella 4-month initial contract 37 hours per week Opportunity to work within a frontline housing service supporting customers to prevent homelessness and achieve sustainable housing outcomes. Apply for the Housing Advice and Prevention Officer role Apply today or contact your recruitment consultant to discuss the Housing Advice and Prevention Officer opportunity in more detail.
We are currently looking for an experienced Tenancy Enforcement Officer to join a busy Housing Management service during a period of growth and increased demand. This Tenancy Enforcement Officer role has been created to support a growing number of new build and recently onboarded homes, with a particular focus on new tenancies, introductory tenancies and early tenancy sustainment. The successful candidate will manage tenancy and neighbourhood issues across a designated group of properties, providing a visible presence across geographically dispersed sites. This Tenancy Enforcement Officer position will involve proactive tenancy management, early intervention and robust action to tackle anti-social behaviour and tenancy breaches. The Role Managing tenancy and neighbourhood issues across a designated housing patch. Supporting new tenant move-ins and managing new tenancies from the outset. Managing introductory tenancies and ensuring compliance with tenancy conditions. Carrying out tenancy audits, home visits and property visits. Taking a proactive approach to early intervention and tenancy sustainment. Investigating and managing nuisance, anti-social behaviour and complex tenancy breaches. Taking appropriate tenancy enforcement and legal action where required. Supporting tenants with complex needs and making appropriate referrals. Carrying out regular estate and site visits across geographically dispersed properties. Working with internal teams and partner agencies to resolve tenancy and neighbourhood issues. Maintaining accurate case records and managing a varied caseload. Key Requirements Previous experience within tenancy management or housing management. Experience managing anti-social behaviour and tenancy enforcement cases. Experience working with tenants with complex needs. Knowledge of tenancy conditions, introductory tenancies and relevant housing legislation. Experience undertaking tenancy audits, home visits and property visits. Experience managing tenancy breaches and progressing enforcement action. Ability to undertake lone working and travel between geographically dispersed sites. Experience managing a varied housing caseload within a high-demand service. What You Need to Do Now If you are interested in this Tenancy Enforcement Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Tenancy Enforcement Officers, ASB Officers, Housing Officers and Tenancy Management Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
22/09/2026
Contract
We are currently looking for an experienced Tenancy Enforcement Officer to join a busy Housing Management service during a period of growth and increased demand. This Tenancy Enforcement Officer role has been created to support a growing number of new build and recently onboarded homes, with a particular focus on new tenancies, introductory tenancies and early tenancy sustainment. The successful candidate will manage tenancy and neighbourhood issues across a designated group of properties, providing a visible presence across geographically dispersed sites. This Tenancy Enforcement Officer position will involve proactive tenancy management, early intervention and robust action to tackle anti-social behaviour and tenancy breaches. The Role Managing tenancy and neighbourhood issues across a designated housing patch. Supporting new tenant move-ins and managing new tenancies from the outset. Managing introductory tenancies and ensuring compliance with tenancy conditions. Carrying out tenancy audits, home visits and property visits. Taking a proactive approach to early intervention and tenancy sustainment. Investigating and managing nuisance, anti-social behaviour and complex tenancy breaches. Taking appropriate tenancy enforcement and legal action where required. Supporting tenants with complex needs and making appropriate referrals. Carrying out regular estate and site visits across geographically dispersed properties. Working with internal teams and partner agencies to resolve tenancy and neighbourhood issues. Maintaining accurate case records and managing a varied caseload. Key Requirements Previous experience within tenancy management or housing management. Experience managing anti-social behaviour and tenancy enforcement cases. Experience working with tenants with complex needs. Knowledge of tenancy conditions, introductory tenancies and relevant housing legislation. Experience undertaking tenancy audits, home visits and property visits. Experience managing tenancy breaches and progressing enforcement action. Ability to undertake lone working and travel between geographically dispersed sites. Experience managing a varied housing caseload within a high-demand service. What You Need to Do Now If you are interested in this Tenancy Enforcement Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Tenancy Enforcement Officers, ASB Officers, Housing Officers and Tenancy Management Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Neighbourhood Housing Officer 6-Month Contract Full time and Part time post available Two opportunities available based on the Sussex coast : 37 hours per week & 22.5 hours per week Are you an experienced Housing Officer who enjoys being out on patch, building relationships with residents and making a genuine difference in local communities? We're recruiting for two Neighbourhood Housing Officers to join a busy and supportive housing team. This is a fantastic opportunity for someone who enjoys a varied role, balancing tenancy management, resident support and neighbourhood problem-solving. The Role You'll manage your own neighbourhood patch, acting as a key point of contact for residents and helping to create safe, well-managed communities. No two days will be the same. One day you could be carrying out tenancy visits and estate inspections, and the next you might be supporting a vulnerable resident, investigating an ASB case or working with partner agencies to resolve a neighbourhood issue. Key areas of responsibility include: Tenancy management and tenancy sustainment Estate inspections and neighbourhood management Anti-Social Behaviour and tenancy breach investigations Safeguarding concerns and referrals Resident engagement and community involvement Partnership working with external agencies and support services Maintaining accurate records and case management This is a highly visible role, with plenty of resident contact and opportunities to make a real impact. About You We're looking for someone who genuinely cares about delivering a great service to residents. You'll be confident building positive relationships, handling challenging conversations professionally and finding practical solutions to complex issues. You'll ideally have experience in housing management, neighbourhood management, tenancy management or a similar customer-facing role. Experience dealing with ASB, tenancy sustainment, safeguarding or vulnerable residents would be advantageous, but most importantly you'll have the right attitude, excellent communication skills and a proactive approach to problem-solving. You'll be organised, resilient and comfortable managing a busy caseload while maintaining a strong focus on customer service. Requirements Previous housing or tenancy management experience Strong communication and customer service skills Ability to manage a varied workload and prioritise effectively Good IT and record-keeping skills Full UK driving licence and access to a vehicle Interested? Whether you're a Housing Officer, Neighbourhood Officer, Tenancy Officer or looking for your next housing management opportunity, we'd love to hear from you. Apply today with your CV to be considered for either the full-time (37 hours) or part-time (22.5 hours) position.
18/09/2026
Contract
Neighbourhood Housing Officer 6-Month Contract Full time and Part time post available Two opportunities available based on the Sussex coast : 37 hours per week & 22.5 hours per week Are you an experienced Housing Officer who enjoys being out on patch, building relationships with residents and making a genuine difference in local communities? We're recruiting for two Neighbourhood Housing Officers to join a busy and supportive housing team. This is a fantastic opportunity for someone who enjoys a varied role, balancing tenancy management, resident support and neighbourhood problem-solving. The Role You'll manage your own neighbourhood patch, acting as a key point of contact for residents and helping to create safe, well-managed communities. No two days will be the same. One day you could be carrying out tenancy visits and estate inspections, and the next you might be supporting a vulnerable resident, investigating an ASB case or working with partner agencies to resolve a neighbourhood issue. Key areas of responsibility include: Tenancy management and tenancy sustainment Estate inspections and neighbourhood management Anti-Social Behaviour and tenancy breach investigations Safeguarding concerns and referrals Resident engagement and community involvement Partnership working with external agencies and support services Maintaining accurate records and case management This is a highly visible role, with plenty of resident contact and opportunities to make a real impact. About You We're looking for someone who genuinely cares about delivering a great service to residents. You'll be confident building positive relationships, handling challenging conversations professionally and finding practical solutions to complex issues. You'll ideally have experience in housing management, neighbourhood management, tenancy management or a similar customer-facing role. Experience dealing with ASB, tenancy sustainment, safeguarding or vulnerable residents would be advantageous, but most importantly you'll have the right attitude, excellent communication skills and a proactive approach to problem-solving. You'll be organised, resilient and comfortable managing a busy caseload while maintaining a strong focus on customer service. Requirements Previous housing or tenancy management experience Strong communication and customer service skills Ability to manage a varied workload and prioritise effectively Good IT and record-keeping skills Full UK driving licence and access to a vehicle Interested? Whether you're a Housing Officer, Neighbourhood Officer, Tenancy Officer or looking for your next housing management opportunity, we'd love to hear from you. Apply today with your CV to be considered for either the full-time (37 hours) or part-time (22.5 hours) position.
We are currently looking for an experienced Housing Officer to join a busy Housing Management service. The Housing Officer role will focus on tenancy management, estate management and resolving tenancy-related issues across a residential housing portfolio. The successful candidate will act as the main point of contact for tenants and leaseholders, managing a varied caseload covering ASB, tenancy breaches, estate inspections and tenancy sustainment. The Housing Officer position requires the successful candidate to be office-based full-time during the initial training and induction period, before moving to a hybrid arrangement of 2-3 days per week in the office. It would suit someone with previous local authority or housing association experience who can hit the ground running. The Role - Managing a patch of tenancies and delivering a comprehensive housing management service. - Acting as the main point of contact for tenants and leaseholders. - Investigating and resolving anti-social behaviour, harassment, neighbour disputes and tenancy breaches. - Managing succession, assignment and unauthorised occupation cases. - Carrying out estate inspections and identifying health and safety, environmental and estate management issues. - Working with internal departments and external agencies to resolve tenancy and estate-related matters. - Conducting tenancy sign-ups and supporting new tenants to sustain their tenancies. - Managing transfer and mutual exchange applications. - Responding to resident enquiries and progressing cases in line with service standards. Key Requirements - Previous experience working as a Housing Officer, Tenancy Officer or Housing Management Officer. - Experience managing anti-social behaviour and tenancy breach cases. - Knowledge of housing management and landlord and tenant legislation. - Knowledge of legislation and tools used to address anti-social behaviour. - Experience carrying out estate inspections and tenancy management casework. - Experience managing succession, assignment and unauthorised occupation cases. - Experience working within a local authority, housing association or registered provider. - Full UK Driving Licence and access to a vehicle What You Need to Do Now If you are interested in this Housing Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Tenancy Officers and Housing Management Officer roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing management professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
16/09/2026
Contract
We are currently looking for an experienced Housing Officer to join a busy Housing Management service. The Housing Officer role will focus on tenancy management, estate management and resolving tenancy-related issues across a residential housing portfolio. The successful candidate will act as the main point of contact for tenants and leaseholders, managing a varied caseload covering ASB, tenancy breaches, estate inspections and tenancy sustainment. The Housing Officer position requires the successful candidate to be office-based full-time during the initial training and induction period, before moving to a hybrid arrangement of 2-3 days per week in the office. It would suit someone with previous local authority or housing association experience who can hit the ground running. The Role - Managing a patch of tenancies and delivering a comprehensive housing management service. - Acting as the main point of contact for tenants and leaseholders. - Investigating and resolving anti-social behaviour, harassment, neighbour disputes and tenancy breaches. - Managing succession, assignment and unauthorised occupation cases. - Carrying out estate inspections and identifying health and safety, environmental and estate management issues. - Working with internal departments and external agencies to resolve tenancy and estate-related matters. - Conducting tenancy sign-ups and supporting new tenants to sustain their tenancies. - Managing transfer and mutual exchange applications. - Responding to resident enquiries and progressing cases in line with service standards. Key Requirements - Previous experience working as a Housing Officer, Tenancy Officer or Housing Management Officer. - Experience managing anti-social behaviour and tenancy breach cases. - Knowledge of housing management and landlord and tenant legislation. - Knowledge of legislation and tools used to address anti-social behaviour. - Experience carrying out estate inspections and tenancy management casework. - Experience managing succession, assignment and unauthorised occupation cases. - Experience working within a local authority, housing association or registered provider. - Full UK Driving Licence and access to a vehicle What You Need to Do Now If you are interested in this Housing Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Tenancy Officers and Housing Management Officer roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing management professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
ASB Officer Kent 3 month contract Hybrid working Are you an experienced Housing or ASB professional who thrives on resolving complex cases and building positive relationships with residents? We're working with a busy social housing provider seeking an ASB Officer to join their Housing Management team. This role goes beyond traditional tenancy enforcement, with a strong focus on early intervention, tenancy sustainment, and reducing complaints through proactive resident engagement. The Role You'll manage a varied caseload of anti-social behaviour and tenancy enforcement cases, ranging from low-level neighbourhood disputes through to more serious and complex ASB matters. A key part of the role is identifying issues early, supporting residents to sustain their tenancies, and ensuring concerns are addressed before they escalate into formal complaints. Key responsibilities include: Managing a caseload of low to high-level ASB cases from investigation through to resolution. Taking appropriate tenancy enforcement action where required. Working proactively with residents to sustain tenancies and prevent repeat issues. Acting as the main point of contact for residents, keeping them updated and informed throughout the process. Responding to complaints quickly and effectively to minimise escalation. Working closely with internal teams and external agencies to deliver successful outcomes. Maintaining accurate case records and ensuring compliance with legislation and policy. About You We're looking for someone who combines strong enforcement experience with excellent customer service skills. You'll have: Experience managing ASB and tenancy enforcement cases within social housing. A strong understanding of housing legislation and enforcement tools. Excellent communication skills, with the ability to build trust whilst having difficult conversations when required. Experience working with vulnerable residents and supporting tenancy sustainment. A proactive, solution-focused approach to problem solving. Strong organisational skills and the ability to manage a busy caseload effectively. Confidence working with a wide range of stakeholders, including residents, support agencies, and legal teams. Why Apply? This is a fantastic opportunity to join a housing provider that recognises the value of early intervention and resident engagement, not just enforcement. If you're passionate about helping residents succeed in their tenancies while tackling anti-social behaviour effectively, we'd love to hear from you. Interested? Apply today with your latest CV for immediate consideration.
16/09/2026
Contract
ASB Officer Kent 3 month contract Hybrid working Are you an experienced Housing or ASB professional who thrives on resolving complex cases and building positive relationships with residents? We're working with a busy social housing provider seeking an ASB Officer to join their Housing Management team. This role goes beyond traditional tenancy enforcement, with a strong focus on early intervention, tenancy sustainment, and reducing complaints through proactive resident engagement. The Role You'll manage a varied caseload of anti-social behaviour and tenancy enforcement cases, ranging from low-level neighbourhood disputes through to more serious and complex ASB matters. A key part of the role is identifying issues early, supporting residents to sustain their tenancies, and ensuring concerns are addressed before they escalate into formal complaints. Key responsibilities include: Managing a caseload of low to high-level ASB cases from investigation through to resolution. Taking appropriate tenancy enforcement action where required. Working proactively with residents to sustain tenancies and prevent repeat issues. Acting as the main point of contact for residents, keeping them updated and informed throughout the process. Responding to complaints quickly and effectively to minimise escalation. Working closely with internal teams and external agencies to deliver successful outcomes. Maintaining accurate case records and ensuring compliance with legislation and policy. About You We're looking for someone who combines strong enforcement experience with excellent customer service skills. You'll have: Experience managing ASB and tenancy enforcement cases within social housing. A strong understanding of housing legislation and enforcement tools. Excellent communication skills, with the ability to build trust whilst having difficult conversations when required. Experience working with vulnerable residents and supporting tenancy sustainment. A proactive, solution-focused approach to problem solving. Strong organisational skills and the ability to manage a busy caseload effectively. Confidence working with a wide range of stakeholders, including residents, support agencies, and legal teams. Why Apply? This is a fantastic opportunity to join a housing provider that recognises the value of early intervention and resident engagement, not just enforcement. If you're passionate about helping residents succeed in their tenancies while tackling anti-social behaviour effectively, we'd love to hear from you. Interested? Apply today with your latest CV for immediate consideration.
We are recruiting on behalf of a leading social housing provider for an experienced Temporary Accommodation Officer in Shaftesbury to provide proactive housing management and support to residents at risk of homelessness. The role will involve working closely with individuals and families in temporary accommodation, helping them maintain their tenancy, maximise their income and progress towards secure, permanent housing . Key Responsibilities of a Tmporary Accommodation Officer: Manage a caseload of residents in temporary accommodation, providing housing advice, guidance and tenancy sustainment support . Work with residents on a one-to-one basis to develop personal housing plans and support their move towards permanent accommodation. Provide advice and assistance with Housing Benefit, Universal Credit, PIP, appeals and income maximisation . Monitor rent accounts and arrears, working with residents and Customer Accounts teams to establish sustainable payment and budgeting plans. Manage tenancy terminations, voids and allocations, helping to minimise void turnaround times. Respond proactively to ASB, nuisance, harassment and safeguarding concerns , working with relevant teams and external agencies. Undertake regular accommodation and scheme inspections, monitor repairs and ensure properties and communal areas remain safe and well maintained. Maintain accurate housing and customer records, ensuring compliance with relevant legislation, policies and data requirements. Work collaboratively with supported housing teams, local authorities, social services, health professionals and voluntary-sector providers. About You: Experience within housing, supported housing, homelessness, temporary accommodation or a related care/support environment . Good knowledge of housing management, tenancy sustainment and relevant housing legislation. Experience working with vulnerable residents and complex needs , with an understanding of safeguarding and trauma-informed approaches. Knowledge of welfare benefits and financial inclusion , including Housing Benefit and Universal Credit. Strong communication and interpersonal skills, with the ability to build trust and manage sensitive conversations. Experience managing ASB, tenancy issues and safeguarding concerns. A proactive, customer-focused approach and the ability to work independently while collaborating effectively with partner agencies. Good IT skills and experience maintaining accurate customer and housing records. This is an excellent opportunity for a housing professional who is passionate about supporting vulnerable residents, preventing homelessness and helping people move towards safe, secure and sustainable homes . If this Temporary Accommodation Officer role is of interest, please apply or contact (url removed)
14/09/2026
Full time
We are recruiting on behalf of a leading social housing provider for an experienced Temporary Accommodation Officer in Shaftesbury to provide proactive housing management and support to residents at risk of homelessness. The role will involve working closely with individuals and families in temporary accommodation, helping them maintain their tenancy, maximise their income and progress towards secure, permanent housing . Key Responsibilities of a Tmporary Accommodation Officer: Manage a caseload of residents in temporary accommodation, providing housing advice, guidance and tenancy sustainment support . Work with residents on a one-to-one basis to develop personal housing plans and support their move towards permanent accommodation. Provide advice and assistance with Housing Benefit, Universal Credit, PIP, appeals and income maximisation . Monitor rent accounts and arrears, working with residents and Customer Accounts teams to establish sustainable payment and budgeting plans. Manage tenancy terminations, voids and allocations, helping to minimise void turnaround times. Respond proactively to ASB, nuisance, harassment and safeguarding concerns , working with relevant teams and external agencies. Undertake regular accommodation and scheme inspections, monitor repairs and ensure properties and communal areas remain safe and well maintained. Maintain accurate housing and customer records, ensuring compliance with relevant legislation, policies and data requirements. Work collaboratively with supported housing teams, local authorities, social services, health professionals and voluntary-sector providers. About You: Experience within housing, supported housing, homelessness, temporary accommodation or a related care/support environment . Good knowledge of housing management, tenancy sustainment and relevant housing legislation. Experience working with vulnerable residents and complex needs , with an understanding of safeguarding and trauma-informed approaches. Knowledge of welfare benefits and financial inclusion , including Housing Benefit and Universal Credit. Strong communication and interpersonal skills, with the ability to build trust and manage sensitive conversations. Experience managing ASB, tenancy issues and safeguarding concerns. A proactive, customer-focused approach and the ability to work independently while collaborating effectively with partner agencies. Good IT skills and experience maintaining accurate customer and housing records. This is an excellent opportunity for a housing professional who is passionate about supporting vulnerable residents, preventing homelessness and helping people move towards safe, secure and sustainable homes . If this Temporary Accommodation Officer role is of interest, please apply or contact (url removed)
Your new company We are currently recruiting for an experienced Tenancy Services Officer to join a respected Housing Association on an initial 3-month contract.This is an excellent opportunity for a housing professional with a strong background in tenancy management, rent arrears, estate management and customer service to make an immediate impact within a busy housing team. Your new role You will be responsible for delivering a comprehensive tenancy management service, ensuring customers receive a high standard of support while helping the organisation achieve key performance targets. Key duties will include: Managing a patch of tenancies and ensuring compliance with tenancy agreements. Proactively managing rent arrears cases, negotiating repayment arrangements and progressing recovery action where required. Providing housing advice, tenancy sustainment support and signposting to relevant agencies. Investigating and resolving anti-social behaviour and neighbour disputes. Managing tenancy changes, tenancy terminations and associated casework. Carrying out tenancy visits, estate inspections and customer home visits. Working closely with external partners including benefits agencies, support providers and local authority services. Responding to customer enquiries, complaints and service requests. Maintaining accurate records and updating housing management systems. Supporting wider housing management initiatives and service improvement activities What you'll need to succeed Previous experience working within a Housing Association, Local Authority or social housing environment. Strong knowledge of tenancy management and rent arrears recovery. Experience dealing with anti-social behaviour, estate management and tenancy sustainment. Excellent communication and customer service skills. The ability to manage a varied caseload and work effectively both independently and as part of a team. Experience using housing management systems and Microsoft Office applications. What you'll get in return Immediate start available. Initial 3-month contract with potential for extension. Hybrid working arrangement with a minimum of 2 days per week in the office. Opportunity to join a supportive and customer-focused social housing organisation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
11/09/2026
Seasonal
Your new company We are currently recruiting for an experienced Tenancy Services Officer to join a respected Housing Association on an initial 3-month contract.This is an excellent opportunity for a housing professional with a strong background in tenancy management, rent arrears, estate management and customer service to make an immediate impact within a busy housing team. Your new role You will be responsible for delivering a comprehensive tenancy management service, ensuring customers receive a high standard of support while helping the organisation achieve key performance targets. Key duties will include: Managing a patch of tenancies and ensuring compliance with tenancy agreements. Proactively managing rent arrears cases, negotiating repayment arrangements and progressing recovery action where required. Providing housing advice, tenancy sustainment support and signposting to relevant agencies. Investigating and resolving anti-social behaviour and neighbour disputes. Managing tenancy changes, tenancy terminations and associated casework. Carrying out tenancy visits, estate inspections and customer home visits. Working closely with external partners including benefits agencies, support providers and local authority services. Responding to customer enquiries, complaints and service requests. Maintaining accurate records and updating housing management systems. Supporting wider housing management initiatives and service improvement activities What you'll need to succeed Previous experience working within a Housing Association, Local Authority or social housing environment. Strong knowledge of tenancy management and rent arrears recovery. Experience dealing with anti-social behaviour, estate management and tenancy sustainment. Excellent communication and customer service skills. The ability to manage a varied caseload and work effectively both independently and as part of a team. Experience using housing management systems and Microsoft Office applications. What you'll get in return Immediate start available. Initial 3-month contract with potential for extension. Hybrid working arrangement with a minimum of 2 days per week in the office. Opportunity to join a supportive and customer-focused social housing organisation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Our client is a growing housing provider operating across Swansea and the surrounding areas of South Wales. Following a recent organisational merger and systems integration, the organisation is continuing to develop and strengthen its housing service. With a significant programme of new-build homes coming forward, alongside an ongoing programme of vacant-property management, this is an exciting opportunity to join the team and play a key role in delivering high-quality housing services to local communities. About the Housing Officer: This is a generic housing management role, covering Swansea and surrounding areas. The successful candidate will manage a varied tenancy caseload and provide support across the full tenancy lifecycle, including tenancy management, tenant engagement, neighbourhood issues, property visits and tenancy sustainment. There will also be a strong focus on supporting the letting and occupation of new-build homes, as well as assisting with the wider vacant-property programme. However, this is not a purely lettings-focused position and will provide the opportunity to undertake a broad range of housing management responsibilities. The role is community-based and will require regular travel across Swansea and surrounding areas, alongside flexible hybrid working. Key Responsibilities of a Housing Officer: Manage a varied caseload of tenants and properties across Swansea and surrounding areas. Deliver generic tenancy and housing management services throughout the tenancy lifecycle. Manage lettings, allocations, sign-ups and tenant moves for new and vacant properties. Undertake tenancy and property visits, addressing issues proactively. Manage tenancy breaches, anti-social behaviour and neighbourhood issues. Support tenancy sustainment and work with tenants to resolve issues. Work closely with repairs, income, housing and other internal teams. Maintain accurate tenancy records and case management information. Manage your own workload, diary and travel effectively. Contribute to the ongoing development of the housing service. About You: Experience working as a Housing Officer, Tenancy Officer or in a similar social housing role. Good knowledge of generic tenancy and housing management. Experience managing a caseload and working directly with tenants. Understanding of tenancy legislation, policies and procedures. Previous lettings or allocations experience is desirable. Confident dealing with tenancy breaches, ASB and challenging situations. Strong communication and relationship-building skills. Organised and able to manage your own workload and diary. Comfortable travelling across Swansea and surrounding areas. Able to work independently while also contributing effectively as part of a wider team. Customer-focused, proactive and committed to delivering a high-quality housing service. Flexible and adaptable, with the ability to support a developing housing service. What's on Offer? 39,861 per annum Permanent position Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Varied generic Housing Officer role Community-based working across Swansea and surrounding areas Opportunity to work across new-build, lettings, voids and wider tenancy management If this Housing Officer role is of interest please apply or contact (url removed)
10/09/2026
Full time
Our client is a growing housing provider operating across Swansea and the surrounding areas of South Wales. Following a recent organisational merger and systems integration, the organisation is continuing to develop and strengthen its housing service. With a significant programme of new-build homes coming forward, alongside an ongoing programme of vacant-property management, this is an exciting opportunity to join the team and play a key role in delivering high-quality housing services to local communities. About the Housing Officer: This is a generic housing management role, covering Swansea and surrounding areas. The successful candidate will manage a varied tenancy caseload and provide support across the full tenancy lifecycle, including tenancy management, tenant engagement, neighbourhood issues, property visits and tenancy sustainment. There will also be a strong focus on supporting the letting and occupation of new-build homes, as well as assisting with the wider vacant-property programme. However, this is not a purely lettings-focused position and will provide the opportunity to undertake a broad range of housing management responsibilities. The role is community-based and will require regular travel across Swansea and surrounding areas, alongside flexible hybrid working. Key Responsibilities of a Housing Officer: Manage a varied caseload of tenants and properties across Swansea and surrounding areas. Deliver generic tenancy and housing management services throughout the tenancy lifecycle. Manage lettings, allocations, sign-ups and tenant moves for new and vacant properties. Undertake tenancy and property visits, addressing issues proactively. Manage tenancy breaches, anti-social behaviour and neighbourhood issues. Support tenancy sustainment and work with tenants to resolve issues. Work closely with repairs, income, housing and other internal teams. Maintain accurate tenancy records and case management information. Manage your own workload, diary and travel effectively. Contribute to the ongoing development of the housing service. About You: Experience working as a Housing Officer, Tenancy Officer or in a similar social housing role. Good knowledge of generic tenancy and housing management. Experience managing a caseload and working directly with tenants. Understanding of tenancy legislation, policies and procedures. Previous lettings or allocations experience is desirable. Confident dealing with tenancy breaches, ASB and challenging situations. Strong communication and relationship-building skills. Organised and able to manage your own workload and diary. Comfortable travelling across Swansea and surrounding areas. Able to work independently while also contributing effectively as part of a wider team. Customer-focused, proactive and committed to delivering a high-quality housing service. Flexible and adaptable, with the ability to support a developing housing service. What's on Offer? 39,861 per annum Permanent position Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Varied generic Housing Officer role Community-based working across Swansea and surrounding areas Opportunity to work across new-build, lettings, voids and wider tenancy management If this Housing Officer role is of interest please apply or contact (url removed)
We are recruiting for a Housing Assistant to join the organisation on a 12-month fixed term contract . Working closely with the Housing Officers and wider housing team, you will provide day-to-day administrative and customer-focused support across a range of housing management activities. This is an excellent opportunity for someone with customer service experience within a social housing or housing environment who is looking to develop their career within housing. The role will involve acting as an important first point of contact for tenants, responding to queries and requests, maintaining accurate records and assisting Housing Officers with their caseloads and wider tenancy management responsibilities. You will have regular contact with tenants by telephone, email and other channels, helping to resolve queries where possible and ensuring more complex issues are appropriately referred to the relevant Housing Officer or internal team. The role will also provide exposure to a broad range of housing management activity, including tenancy management, lettings, property visits, tenancy sustainment and neighbourhood issues. Key Responsibilities of a Housing Assistant: Act as a key point of contact for tenants, responding to telephone, email and other housing-related enquiries. Provide a professional, helpful and customer-focused service to tenants. Assist Housing Officers with the day-to-day management of their tenancy caseloads. Support Housing Officers with tenancy management, tenancy sustainment and neighbourhood issues. Record and update tenant and tenancy information accurately on housing management systems. Assist with correspondence, casework, appointments and general housing administration. Support the management of tenancy breaches, ASB reports and other tenancy-related issues, escalating matters where appropriate. Assist with lettings, allocations, tenancy sign-ups and tenant moves. Liaise with repairs, income, housing and other internal teams to help resolve tenant queries. Follow up outstanding actions and ensure tenants receive appropriate updates. Assist Housing Officers with property and tenancy visits where required. Help maintain accurate case management information and records. Support the wider housing team with the delivery of new-build and vacant-property programmes. Manage competing priorities effectively and contribute to a responsive housing service. Work collaboratively with colleagues while also taking ownership of allocated tasks. About You: We are looking for someone who is customer-focused, organised and confident dealing with tenants , with previous experience in a social housing or housing-related environment. You will ideally have: Previous customer service experience within social housing, housing association or local authority housing . Experience dealing directly with customers or tenants by telephone, email or face-to-face. An understanding of housing services and the needs of social housing tenants. Experience providing administrative or casework support. Good communication and relationship-building skills. Confidence dealing with a range of tenant enquiries, including potentially challenging or sensitive situations. Good organisational skills and the ability to manage competing priorities. Strong attention to detail and accurate record-keeping skills. The ability to work effectively as part of a wider housing team. A proactive and positive approach to supporting colleagues and tenants. Good IT skills and confidence using housing management or case management systems. A willingness to learn and develop knowledge of tenancy management, housing policies and procedures. Previous experience working alongside Housing Officers or supporting a tenancy management team would be highly desirable. What's on Offer? Salary around 27,000 per annum 12-month fixed term contract Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Opportunity to gain valuable experience within a developing housing service Exposure to generic tenancy management, lettings, voids and tenancy sustainment Supportive role working closely with experienced Housing Officers Opportunity to develop your career within the social housing sector Community-based housing service across Swansea and surrounding areas If this Housing Assistant role is of interest, please apply or contact (url removed)
10/09/2026
Full time
We are recruiting for a Housing Assistant to join the organisation on a 12-month fixed term contract . Working closely with the Housing Officers and wider housing team, you will provide day-to-day administrative and customer-focused support across a range of housing management activities. This is an excellent opportunity for someone with customer service experience within a social housing or housing environment who is looking to develop their career within housing. The role will involve acting as an important first point of contact for tenants, responding to queries and requests, maintaining accurate records and assisting Housing Officers with their caseloads and wider tenancy management responsibilities. You will have regular contact with tenants by telephone, email and other channels, helping to resolve queries where possible and ensuring more complex issues are appropriately referred to the relevant Housing Officer or internal team. The role will also provide exposure to a broad range of housing management activity, including tenancy management, lettings, property visits, tenancy sustainment and neighbourhood issues. Key Responsibilities of a Housing Assistant: Act as a key point of contact for tenants, responding to telephone, email and other housing-related enquiries. Provide a professional, helpful and customer-focused service to tenants. Assist Housing Officers with the day-to-day management of their tenancy caseloads. Support Housing Officers with tenancy management, tenancy sustainment and neighbourhood issues. Record and update tenant and tenancy information accurately on housing management systems. Assist with correspondence, casework, appointments and general housing administration. Support the management of tenancy breaches, ASB reports and other tenancy-related issues, escalating matters where appropriate. Assist with lettings, allocations, tenancy sign-ups and tenant moves. Liaise with repairs, income, housing and other internal teams to help resolve tenant queries. Follow up outstanding actions and ensure tenants receive appropriate updates. Assist Housing Officers with property and tenancy visits where required. Help maintain accurate case management information and records. Support the wider housing team with the delivery of new-build and vacant-property programmes. Manage competing priorities effectively and contribute to a responsive housing service. Work collaboratively with colleagues while also taking ownership of allocated tasks. About You: We are looking for someone who is customer-focused, organised and confident dealing with tenants , with previous experience in a social housing or housing-related environment. You will ideally have: Previous customer service experience within social housing, housing association or local authority housing . Experience dealing directly with customers or tenants by telephone, email or face-to-face. An understanding of housing services and the needs of social housing tenants. Experience providing administrative or casework support. Good communication and relationship-building skills. Confidence dealing with a range of tenant enquiries, including potentially challenging or sensitive situations. Good organisational skills and the ability to manage competing priorities. Strong attention to detail and accurate record-keeping skills. The ability to work effectively as part of a wider housing team. A proactive and positive approach to supporting colleagues and tenants. Good IT skills and confidence using housing management or case management systems. A willingness to learn and develop knowledge of tenancy management, housing policies and procedures. Previous experience working alongside Housing Officers or supporting a tenancy management team would be highly desirable. What's on Offer? Salary around 27,000 per annum 12-month fixed term contract Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Opportunity to gain valuable experience within a developing housing service Exposure to generic tenancy management, lettings, voids and tenancy sustainment Supportive role working closely with experienced Housing Officers Opportunity to develop your career within the social housing sector Community-based housing service across Swansea and surrounding areas If this Housing Assistant role is of interest, please apply or contact (url removed)
Oscar Underhill Recruitment Solutions Ltd
Bristol, Gloucestershire
Housing Officer Initial 3-Month Contract Potential Extension Bristol (BS1) Hybrid Working £18.35 PAYE or £23.29 Umbrella per hour Are you an experienced housing professional with a strong background in tenancy management and social housing? Client Snapshot : We re working with an established public-sector housing service seeking a Housing Officer to provide a high-quality tenancy management service across a designated patch. You ll manage tenancies from beginning to end, help residents sustain their homes and address issues including anti-social behaviour, tenancy breaches and hate crime. Vacancy Brief : Full-time position Initial three-month contract with the potential for extension Based in Bristol, postcode BS3 Hybrid working across the office, community locations and home Working from home available two days per week Current full driving licence required; a pool car is available, so your own vehicle is not essential Standard DBS check required Key Responsibilities : Manage tenancies, properties and sites across a designated housing patch in accordance with policies and procedures Provide advice and support to help tenants sustain successful tenancies Investigate and respond effectively to tenancy breaches, anti-social behaviour and hate crime Manage a varied caseload and resolve complex tenancy, neighbourhood, complaint and enquiry matters Conduct property and estate visits, ensuring housing sites are safe and well maintained Identify residents support needs and work collaboratively with colleagues, partner agencies and community services Maintain accurate records and participate in multi-agency meetings, case conferences, resident groups and local initiatives Ideal Candidate Profile : Previous experience within housing, social housing or a relevant public or third-sector service Understanding of housing legislation relating to tenancy management and the issues affecting social housing tenants Experience managing a housing patch, caseload, tenancies or property assets Ability to handle challenging situations professionally, sensitively and confidently Excellent communication, organisation, IT and problem-solving skills A CIH Certificate in Housing Practice or equivalent qualification would be advantageous If you re an organised and customer-focused housing professional who can confidently manage tenancies, neighbourhood issues and resident relationships, we d love to hear from you. Housing Officer Tenancy Management Officer Neighbourhood Housing Officer Social Housing Officer Tenancy Officer Community Housing Officer Estate Management Officer Housing Management Officer Tenancy Sustainment Officer Housing Caseworker ASB Officer Council Housing Officer Housing Officer Bristol Housing Jobs BS3 Hybrid Housing Officer Tenancy Management Jobs Social Housing Jobs Bristol
09/09/2026
Contract
Housing Officer Initial 3-Month Contract Potential Extension Bristol (BS1) Hybrid Working £18.35 PAYE or £23.29 Umbrella per hour Are you an experienced housing professional with a strong background in tenancy management and social housing? Client Snapshot : We re working with an established public-sector housing service seeking a Housing Officer to provide a high-quality tenancy management service across a designated patch. You ll manage tenancies from beginning to end, help residents sustain their homes and address issues including anti-social behaviour, tenancy breaches and hate crime. Vacancy Brief : Full-time position Initial three-month contract with the potential for extension Based in Bristol, postcode BS3 Hybrid working across the office, community locations and home Working from home available two days per week Current full driving licence required; a pool car is available, so your own vehicle is not essential Standard DBS check required Key Responsibilities : Manage tenancies, properties and sites across a designated housing patch in accordance with policies and procedures Provide advice and support to help tenants sustain successful tenancies Investigate and respond effectively to tenancy breaches, anti-social behaviour and hate crime Manage a varied caseload and resolve complex tenancy, neighbourhood, complaint and enquiry matters Conduct property and estate visits, ensuring housing sites are safe and well maintained Identify residents support needs and work collaboratively with colleagues, partner agencies and community services Maintain accurate records and participate in multi-agency meetings, case conferences, resident groups and local initiatives Ideal Candidate Profile : Previous experience within housing, social housing or a relevant public or third-sector service Understanding of housing legislation relating to tenancy management and the issues affecting social housing tenants Experience managing a housing patch, caseload, tenancies or property assets Ability to handle challenging situations professionally, sensitively and confidently Excellent communication, organisation, IT and problem-solving skills A CIH Certificate in Housing Practice or equivalent qualification would be advantageous If you re an organised and customer-focused housing professional who can confidently manage tenancies, neighbourhood issues and resident relationships, we d love to hear from you. Housing Officer Tenancy Management Officer Neighbourhood Housing Officer Social Housing Officer Tenancy Officer Community Housing Officer Estate Management Officer Housing Management Officer Tenancy Sustainment Officer Housing Caseworker ASB Officer Council Housing Officer Housing Officer Bristol Housing Jobs BS3 Hybrid Housing Officer Tenancy Management Jobs Social Housing Jobs Bristol
