About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Merseyside area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners and champion the Onward values to enable people and communities to be their best. Experience of tenancy management and estate management within a housing or property-related environment is highly desirable. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
05/10/2026
Full time
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Merseyside area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners and champion the Onward values to enable people and communities to be their best. Experience of tenancy management and estate management within a housing or property-related environment is highly desirable. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Job Title: Private Sector Housing Officer Location: Hackney, London E8 Contract Duration: 3 Months Interview Date: Interviews taking place after 12th October Pay Rates: PAYE: 23.94 - 26.19 per hour Umbrella: 32.26 - 35.29 per hour Role Overview We are seeking an experienced Private Sector Housing Officer to join the Neighbourhoods & Housing team in Hackney. This role plays a key part in improving living conditions and management standards across the private rented sector, ensuring safety, compliance, and support for vulnerable residents. Key Responsibilities Inspections & HHSRS: Conduct property inspections under Part 1 of the Housing Act 2004 (Housing Health and Safety Rating System) and the Environmental Protection Act 1990. Property Licensing: Assess applications for property licences (including HMOs), investigate licensing status, and monitor compliance with conditions. Enforcement: Issue notices, orders, Simple Cautions, and Financial Penalty Notices. Prepare prosecution cases under PACE/RIPA guidelines and attend court or First-tier Tribunals when necessary. Grants Delivery: Assess and process Disabled Facilities Grants (DFGs) and Minor Adaptations to support independent living. Candidate Requirements Qualifications: Degree or Diploma in Environmental Health (or equivalent housing-related qualification). Certified HHSRS assessor. Experience: Proven track record in local authority private sector housing inspections, enforcement, and/or grant administration. Experience handling HMO licensing and complex casework. Legal Knowledge: Strong working knowledge of the Housing Act 2004, PACE, RIPA, and statutory enforcement procedures. Skills: Strong written and verbal communication, proficient with property databases, and a proactive, collaborative approach. How to Apply If you meet the requirements and are ready to make an immediate impact, submit your CV Interviews will be scheduled shortly after 12th October. Please note due to the high number of applications only successful candidates will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
05/10/2026
Seasonal
Job Title: Private Sector Housing Officer Location: Hackney, London E8 Contract Duration: 3 Months Interview Date: Interviews taking place after 12th October Pay Rates: PAYE: 23.94 - 26.19 per hour Umbrella: 32.26 - 35.29 per hour Role Overview We are seeking an experienced Private Sector Housing Officer to join the Neighbourhoods & Housing team in Hackney. This role plays a key part in improving living conditions and management standards across the private rented sector, ensuring safety, compliance, and support for vulnerable residents. Key Responsibilities Inspections & HHSRS: Conduct property inspections under Part 1 of the Housing Act 2004 (Housing Health and Safety Rating System) and the Environmental Protection Act 1990. Property Licensing: Assess applications for property licences (including HMOs), investigate licensing status, and monitor compliance with conditions. Enforcement: Issue notices, orders, Simple Cautions, and Financial Penalty Notices. Prepare prosecution cases under PACE/RIPA guidelines and attend court or First-tier Tribunals when necessary. Grants Delivery: Assess and process Disabled Facilities Grants (DFGs) and Minor Adaptations to support independent living. Candidate Requirements Qualifications: Degree or Diploma in Environmental Health (or equivalent housing-related qualification). Certified HHSRS assessor. Experience: Proven track record in local authority private sector housing inspections, enforcement, and/or grant administration. Experience handling HMO licensing and complex casework. Legal Knowledge: Strong working knowledge of the Housing Act 2004, PACE, RIPA, and statutory enforcement procedures. Skills: Strong written and verbal communication, proficient with property databases, and a proactive, collaborative approach. How to Apply If you meet the requirements and are ready to make an immediate impact, submit your CV Interviews will be scheduled shortly after 12th October. Please note due to the high number of applications only successful candidates will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
JOB DESCRIPTION We are expanding our team in West London to deliver a more proactive and visible service to our residents. We have an exciting opportunity for a Housing & Neighbourhood Officer to join our team on a full-time, permanent basis. Reporting to the Leasehold Customer Liaison Manager, you will play a key role in delivering a high-quality housing management service to leaseholders, shared owners, DIY shared ownership customers, Social Rented and HomeBuy residents across London. This is a hybrid role, combining office-based and field-based working. The role involves regular travel across West London and, whilst not essential, a full UK driving licence and access to your own vehicle would be advantageous. Acting as a visible representative of Guinness, you will provide accessible, face-to-face support to customers, helping to build positive relationships and resolve issues effectively. You will also work closely with our Homeowner Services team to support key leasehold processes, including Section 20 consultations and licences for alterations. We are looking for a customer-focused housing professional with excellent communication skills, a proactive approach, and a commitment to delivering outstanding service. To be successful, you will be able to demonstrate: Excellent customer service, communication, and interpersonal skills. The ability to work independently, prioritise workloads, and manage competing demands. Experience of working effectively using mobile technology while out in the field. Strong organisational and time management skills, with a focus on delivering value for money. Experience operating within a changing legislative and organisational environment. Sound problem-solving and decision-making abilities. Resilience and confidence when managing challenging situations. The ability to analyse information and make informed recommendations. Knowledge of service charges. Desirable: Experience working within the housing or property sector, particularly with leaseholders. A relevant housing qualification, or willingness to work towards one. Knowledge of leasehold and social housing legislation. Previous budget management experience. This role is subject to a Basic DBS check, which will be arranged and paid for by The Guinness Partnership. Please note the advertised salary includes an additional 4,000 local job supplement for London. To find out more about the role and assess your suitability against the essential criteria, please review the role profile. Interviews will be conducted via Microsoft Teams during the week commencing 19th October. TGPCVL
03/10/2026
Full time
JOB DESCRIPTION We are expanding our team in West London to deliver a more proactive and visible service to our residents. We have an exciting opportunity for a Housing & Neighbourhood Officer to join our team on a full-time, permanent basis. Reporting to the Leasehold Customer Liaison Manager, you will play a key role in delivering a high-quality housing management service to leaseholders, shared owners, DIY shared ownership customers, Social Rented and HomeBuy residents across London. This is a hybrid role, combining office-based and field-based working. The role involves regular travel across West London and, whilst not essential, a full UK driving licence and access to your own vehicle would be advantageous. Acting as a visible representative of Guinness, you will provide accessible, face-to-face support to customers, helping to build positive relationships and resolve issues effectively. You will also work closely with our Homeowner Services team to support key leasehold processes, including Section 20 consultations and licences for alterations. We are looking for a customer-focused housing professional with excellent communication skills, a proactive approach, and a commitment to delivering outstanding service. To be successful, you will be able to demonstrate: Excellent customer service, communication, and interpersonal skills. The ability to work independently, prioritise workloads, and manage competing demands. Experience of working effectively using mobile technology while out in the field. Strong organisational and time management skills, with a focus on delivering value for money. Experience operating within a changing legislative and organisational environment. Sound problem-solving and decision-making abilities. Resilience and confidence when managing challenging situations. The ability to analyse information and make informed recommendations. Knowledge of service charges. Desirable: Experience working within the housing or property sector, particularly with leaseholders. A relevant housing qualification, or willingness to work towards one. Knowledge of leasehold and social housing legislation. Previous budget management experience. This role is subject to a Basic DBS check, which will be arranged and paid for by The Guinness Partnership. Please note the advertised salary includes an additional 4,000 local job supplement for London. To find out more about the role and assess your suitability against the essential criteria, please review the role profile. Interviews will be conducted via Microsoft Teams during the week commencing 19th October. TGPCVL
4Recruitment Services are seeking to recruit an exeperienced Lettings Officer for our client based in Wembley. JOB PURPOSE: To co-ordinate the process of letting all void properties from receipt of notification of tenancy termination to sign up of new tenancy. To maximise rental income by ensuring that targets for re-letting empty homes are met. Provide a proactive, professional service for voids and lettings. Aiming to be one step ahead of the process at all times, pre-empting queries with timely updates either through system records or direct communications. DUTIES AND RESPONSIBILITIES INCLUDE: To arrange a carry out all viewings and sign ups with customers. To provide an efficient administrative function, including compiling and logging data, and responding to customers enquiries and complaints and assisting the Voids Team to deliver an excellent service across all areas. To deliver a customer focused letting service associated with letting a range of tenure types. Be the first point of contact for all queries that may arise within the team, ensuring information and responses are turned around in a timely manner and in accordance with procedures, standards and targets for performance and customer satisfaction. Manage all documentation and preparations required for viewings, sign ups and property receipt and handover. Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer. Aim to promote self-sufficiency in our services while offering support to those that need extra help. Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer, which meet or exceed customers expectations. Liaise with customers and internal stakeholders to facilitate a seamless end-to-end lettings process. Provide all customers with a clear and consistent level of information to facilitate a clear understanding of obligations when ending a tenancy, signing new tenancy agreements, enforce tenancy agreement terms, and recharge with outgoing tenants. Improve the collection of people and property related data including photographs throughout lettings process and enter it into relevant systems. Offer proactive resolution of customers complaints and members enquiries regarding the service ensuring all issues are remedied and a formal response is provided concluding the case within the legislative framework. Coordinate bookings and appointments to ensure smooth progression of voids works in multi-agency setting. Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams. To input void and maintenance specifications received from surveyors/contractors and other sections of the Council. Liaising with contractors and clients at local level, attending and minuting meetings as and when required. Be responsible for identifying properties or types of properties which are becoming hard to let and discuss innovation as to ensure properties continue to be let meeting needs of customers. ESSENTIAL REQUIREMENTS INCLUDE: Experience of social housing, voids, lettings, tenancy management or property services would be highly desirable. Experience of working in a customer-focused administrative or housing environment. Excellent organisational and time-management skills. The ability to manage a high volume of work and meet deadlines and performance The ability to build effective working relationships with internal and external stakeholders. Experience of coordinating contractors, appointments, works or services would be advantageous. Good IT and data-management skills, with the ability to use relevant systems and maintain accurate records. Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
02/10/2026
Contract
4Recruitment Services are seeking to recruit an exeperienced Lettings Officer for our client based in Wembley. JOB PURPOSE: To co-ordinate the process of letting all void properties from receipt of notification of tenancy termination to sign up of new tenancy. To maximise rental income by ensuring that targets for re-letting empty homes are met. Provide a proactive, professional service for voids and lettings. Aiming to be one step ahead of the process at all times, pre-empting queries with timely updates either through system records or direct communications. DUTIES AND RESPONSIBILITIES INCLUDE: To arrange a carry out all viewings and sign ups with customers. To provide an efficient administrative function, including compiling and logging data, and responding to customers enquiries and complaints and assisting the Voids Team to deliver an excellent service across all areas. To deliver a customer focused letting service associated with letting a range of tenure types. Be the first point of contact for all queries that may arise within the team, ensuring information and responses are turned around in a timely manner and in accordance with procedures, standards and targets for performance and customer satisfaction. Manage all documentation and preparations required for viewings, sign ups and property receipt and handover. Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer. Aim to promote self-sufficiency in our services while offering support to those that need extra help. Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer, which meet or exceed customers expectations. Liaise with customers and internal stakeholders to facilitate a seamless end-to-end lettings process. Provide all customers with a clear and consistent level of information to facilitate a clear understanding of obligations when ending a tenancy, signing new tenancy agreements, enforce tenancy agreement terms, and recharge with outgoing tenants. Improve the collection of people and property related data including photographs throughout lettings process and enter it into relevant systems. Offer proactive resolution of customers complaints and members enquiries regarding the service ensuring all issues are remedied and a formal response is provided concluding the case within the legislative framework. Coordinate bookings and appointments to ensure smooth progression of voids works in multi-agency setting. Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams. To input void and maintenance specifications received from surveyors/contractors and other sections of the Council. Liaising with contractors and clients at local level, attending and minuting meetings as and when required. Be responsible for identifying properties or types of properties which are becoming hard to let and discuss innovation as to ensure properties continue to be let meeting needs of customers. ESSENTIAL REQUIREMENTS INCLUDE: Experience of social housing, voids, lettings, tenancy management or property services would be highly desirable. Experience of working in a customer-focused administrative or housing environment. Excellent organisational and time-management skills. The ability to manage a high volume of work and meet deadlines and performance The ability to build effective working relationships with internal and external stakeholders. Experience of coordinating contractors, appointments, works or services would be advantageous. Good IT and data-management skills, with the ability to use relevant systems and maintain accurate records. Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Lettings and Leasehold Manager Kirklees / Hybrid Permanent 37 hours per week 47,000 Hamilton Woods Associates are currently working with a renowned housing provider in West Yorkshire to recruit to a Lettings and Leasehold Manager on a permanent basis. Two days a week will be required in their offices in Kirklees, with three days working from home. The team consists of four generic Housing Officers, and a Lettings and Leasehold Officer. Responsibilities of the Lettings and Leasehold Manager includes: Acting as lead on the organisations lettings, leasehold and tenancy management, ensuring tenants receive an excellent level of service Managing and mentoring a team of four Housing Officers and a Lettings and Leasehold Officer Leading on plans for tenancy and estate visits and neighbourhood activities Leading and overseeing marketing, allocation and letting of properties Investigating complaints and providing responses in accordance with policy and procedures. Gaining and utilising customer insight and feedback Contributing to policy development, developing procedures and ensuring best practice Monitoring, measuring and quality checking performance Requirements of the Lettings and Leasehold Manager includes: Experience within a similar housing management related role at supervisory or management level Excellent knowledge of tenancy management, and/ or lettings and leasehold management Full UK Driving License and access to own vehicle To be considered for this exciting role, please contact Bethan Hall - Director at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing BH 4884. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful
02/10/2026
Full time
Lettings and Leasehold Manager Kirklees / Hybrid Permanent 37 hours per week 47,000 Hamilton Woods Associates are currently working with a renowned housing provider in West Yorkshire to recruit to a Lettings and Leasehold Manager on a permanent basis. Two days a week will be required in their offices in Kirklees, with three days working from home. The team consists of four generic Housing Officers, and a Lettings and Leasehold Officer. Responsibilities of the Lettings and Leasehold Manager includes: Acting as lead on the organisations lettings, leasehold and tenancy management, ensuring tenants receive an excellent level of service Managing and mentoring a team of four Housing Officers and a Lettings and Leasehold Officer Leading on plans for tenancy and estate visits and neighbourhood activities Leading and overseeing marketing, allocation and letting of properties Investigating complaints and providing responses in accordance with policy and procedures. Gaining and utilising customer insight and feedback Contributing to policy development, developing procedures and ensuring best practice Monitoring, measuring and quality checking performance Requirements of the Lettings and Leasehold Manager includes: Experience within a similar housing management related role at supervisory or management level Excellent knowledge of tenancy management, and/ or lettings and leasehold management Full UK Driving License and access to own vehicle To be considered for this exciting role, please contact Bethan Hall - Director at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing BH 4884. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful
Housing Manager Kirklees / Hybrid Permanent 37 hours per week 47,000 Hamilton Woods Associates are currently working with a renowned housing provider in West Yorkshire to recruit to a Housing Manager on a permanent basis. Two days a week will be required in their offices in Kirklees, with three days working from home. The team consists of four generic Housing Officers, and a Lettings and Leasehold Officer. Responsibilities of the Housing Manager includes: Acting as lead on the organisations lettings, leasehold and tenancy management, ensuring tenants receive an excellent level of service Managing and mentoring a team of four Housing Officers and a Lettings and Leasehold Officer Leading on plans for tenancy and estate visits and neighbourhood activities Leading and overseeing marketing, allocation and letting of properties Investigating complaints and providing responses in accordance with policy and procedures. Gaining and utilising customer insight and feedback Contributing to policy development, developing procedures and ensuring best practice Monitoring, measuring and quality checking performance Requirements of the Housing Manager includes: Experience within a similar housing management related role at supervisory or management level Excellent knowledge of tenancy management, and/ or lettings and leasehold management Full UK Driving License and access to own vehicle To be considered for this exciting role, please contact Bethan Hall - Director at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing BH 4884. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful
02/10/2026
Full time
Housing Manager Kirklees / Hybrid Permanent 37 hours per week 47,000 Hamilton Woods Associates are currently working with a renowned housing provider in West Yorkshire to recruit to a Housing Manager on a permanent basis. Two days a week will be required in their offices in Kirklees, with three days working from home. The team consists of four generic Housing Officers, and a Lettings and Leasehold Officer. Responsibilities of the Housing Manager includes: Acting as lead on the organisations lettings, leasehold and tenancy management, ensuring tenants receive an excellent level of service Managing and mentoring a team of four Housing Officers and a Lettings and Leasehold Officer Leading on plans for tenancy and estate visits and neighbourhood activities Leading and overseeing marketing, allocation and letting of properties Investigating complaints and providing responses in accordance with policy and procedures. Gaining and utilising customer insight and feedback Contributing to policy development, developing procedures and ensuring best practice Monitoring, measuring and quality checking performance Requirements of the Housing Manager includes: Experience within a similar housing management related role at supervisory or management level Excellent knowledge of tenancy management, and/ or lettings and leasehold management Full UK Driving License and access to own vehicle To be considered for this exciting role, please contact Bethan Hall - Director at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing BH 4884. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful
Resident Liaison Officer - Social Housing Planned Works Based in Northolt Full time, permanent 30-35k+ car allowance ( 4000 per annum) We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Northolt. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
02/10/2026
Full time
Resident Liaison Officer - Social Housing Planned Works Based in Northolt Full time, permanent 30-35k+ car allowance ( 4000 per annum) We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Northolt. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
Temporary Housing Officer Location: Plymouth Duration: 8 weeks Hours: 37 hours per week Rate: Hourly Rate DOE We are currently recruiting for an experienced Housing Officer to join a housing provider in Plymouth on an 8-week temporary contract, with the potential for the role to suit candidates seeking flexible hybrid working. The role will focus on housing management and estate management, supporting a varied portfolio of approximately 600 properties across Plymouth. The accommodation includes supported accommodation, sheltered housing and bungalows for residents aged 60+. Key responsibilities: Manage a varied caseload of tenancy and estate management matters. Undertake estate inspections, tenancy visits and property-related meetings. Identify and resolve tenancy, estate and neighbourhood issues. Work proactively with residents and partner agencies. Manage anti-social behaviour cases where required. Maintain accurate records and ensure cases are progressed effectively. Build positive relationships with residents, colleagues and external stakeholders. Work across a defined patch while contributing to wider housing management services. About you: We are looking for a generic Housing Officer with solid housing management experience, ideally within social housing. You should have: Previous experience within social housing/housing management. Experience managing a varied tenancy/caseload. Strong communication and customer service skills. The ability to deal confidently and sensitively with a predominantly older resident group. Good knowledge of tenancy and estate management processes. The ability to work independently, prioritise workload and manage competing demands. A full driving licence and access to transport would be advantageous. Working arrangements: The role is 37 hours per week, with approximately 2 days office-based and the remainder split between patch-based working and homeworking. Interviews can be facilitated face-to-face or via Teams. If you are an experienced Housing Officer available for an immediate or short-term opportunity in Plymouth, we'd be keen to hear from you. Please contact Ellie Benson on (phone number removed) to hear more
02/10/2026
Seasonal
Temporary Housing Officer Location: Plymouth Duration: 8 weeks Hours: 37 hours per week Rate: Hourly Rate DOE We are currently recruiting for an experienced Housing Officer to join a housing provider in Plymouth on an 8-week temporary contract, with the potential for the role to suit candidates seeking flexible hybrid working. The role will focus on housing management and estate management, supporting a varied portfolio of approximately 600 properties across Plymouth. The accommodation includes supported accommodation, sheltered housing and bungalows for residents aged 60+. Key responsibilities: Manage a varied caseload of tenancy and estate management matters. Undertake estate inspections, tenancy visits and property-related meetings. Identify and resolve tenancy, estate and neighbourhood issues. Work proactively with residents and partner agencies. Manage anti-social behaviour cases where required. Maintain accurate records and ensure cases are progressed effectively. Build positive relationships with residents, colleagues and external stakeholders. Work across a defined patch while contributing to wider housing management services. About you: We are looking for a generic Housing Officer with solid housing management experience, ideally within social housing. You should have: Previous experience within social housing/housing management. Experience managing a varied tenancy/caseload. Strong communication and customer service skills. The ability to deal confidently and sensitively with a predominantly older resident group. Good knowledge of tenancy and estate management processes. The ability to work independently, prioritise workload and manage competing demands. A full driving licence and access to transport would be advantageous. Working arrangements: The role is 37 hours per week, with approximately 2 days office-based and the remainder split between patch-based working and homeworking. Interviews can be facilitated face-to-face or via Teams. If you are an experienced Housing Officer available for an immediate or short-term opportunity in Plymouth, we'd be keen to hear from you. Please contact Ellie Benson on (phone number removed) to hear more
Location: Welwyn Garden City Rate: £29.50 per hour (Umbrella) Contract: Minimum 3 Months Hours: Full-Time We are currently seeking an experienced Neighbourhood Officer to join a busy local authority housing service in Welwyn Garden City. This is an exciting opportunity for a housing professional to deliver high-quality tenancy and neighbourhood management services, supporting residents and helping to maintain safe, sustainable communities. Key Responsibilities Deliver an effective housing and tenancy management service across a designated patch. Manage tenancy issues, neighbourhood concerns and estate management matters. Investigate and resolve tenancy breaches and anti-social behaviour cases. Conduct tenancy audits, sign-ups, home visits and estate inspections. Support vulnerable tenants and facilitate access to support services. Manage tenancy changes including successions and mutual exchanges. Respond to customer enquiries and complaints in a timely manner. Maintain accurate records and case management information. Work in partnership with residents, contractors and external agencies. Requirements Previous experience in housing management, tenancy management or a related field. Good understanding of housing legislation and tenancy enforcement. Experience managing challenging and sensitive casework. Strong customer service and communication skills. Ability to manage a varied caseload and prioritise effectively. Experience working collaboratively with stakeholders. Competent IT and record-keeping skills. Essential Full UK Driving Licence. Access to a vehicle. What's On Offer? £29.50 per hour Umbrella. Full-time hours. Minimum 3-month contract with potential for extension. Opportunity to work within a respected local authority housing service. Immediate start available.
01/10/2026
Full time
Location: Welwyn Garden City Rate: £29.50 per hour (Umbrella) Contract: Minimum 3 Months Hours: Full-Time We are currently seeking an experienced Neighbourhood Officer to join a busy local authority housing service in Welwyn Garden City. This is an exciting opportunity for a housing professional to deliver high-quality tenancy and neighbourhood management services, supporting residents and helping to maintain safe, sustainable communities. Key Responsibilities Deliver an effective housing and tenancy management service across a designated patch. Manage tenancy issues, neighbourhood concerns and estate management matters. Investigate and resolve tenancy breaches and anti-social behaviour cases. Conduct tenancy audits, sign-ups, home visits and estate inspections. Support vulnerable tenants and facilitate access to support services. Manage tenancy changes including successions and mutual exchanges. Respond to customer enquiries and complaints in a timely manner. Maintain accurate records and case management information. Work in partnership with residents, contractors and external agencies. Requirements Previous experience in housing management, tenancy management or a related field. Good understanding of housing legislation and tenancy enforcement. Experience managing challenging and sensitive casework. Strong customer service and communication skills. Ability to manage a varied caseload and prioritise effectively. Experience working collaboratively with stakeholders. Competent IT and record-keeping skills. Essential Full UK Driving Licence. Access to a vehicle. What's On Offer? £29.50 per hour Umbrella. Full-time hours. Minimum 3-month contract with potential for extension. Opportunity to work within a respected local authority housing service. Immediate start available.
We are recruiting for a Housing Assistant to join the organisation on a 12-month fixed term contract . Working closely with the Housing Officers and wider housing team, you will provide day-to-day administrative and customer-focused support across a range of housing management activities. This is an excellent opportunity for someone with customer service experience within a social housing or housing environment who is looking to develop their career within housing. The role will involve acting as an important first point of contact for tenants, responding to queries and requests, maintaining accurate records and assisting Housing Officers with their caseloads and wider tenancy management responsibilities. You will have regular contact with tenants by telephone, email and other channels, helping to resolve queries where possible and ensuring more complex issues are appropriately referred to the relevant Housing Officer or internal team. The role will also provide exposure to a broad range of housing management activity, including tenancy management, lettings, property visits, tenancy sustainment and neighbourhood issues. Key Responsibilities of a Housing Assistant: Act as a key point of contact for tenants, responding to telephone, email and other housing-related enquiries. Provide a professional, helpful and customer-focused service to tenants. Assist Housing Officers with the day-to-day management of their tenancy caseloads. Support Housing Officers with tenancy management, tenancy sustainment and neighbourhood issues. Record and update tenant and tenancy information accurately on housing management systems. Assist with correspondence, casework, appointments and general housing administration. Support the management of tenancy breaches, ASB reports and other tenancy-related issues, escalating matters where appropriate. Assist with lettings, allocations, tenancy sign-ups and tenant moves. Liaise with repairs, income, housing and other internal teams to help resolve tenant queries. Follow up outstanding actions and ensure tenants receive appropriate updates. Assist Housing Officers with property and tenancy visits where required. Help maintain accurate case management information and records. Support the wider housing team with the delivery of new-build and vacant-property programmes. Manage competing priorities effectively and contribute to a responsive housing service. Work collaboratively with colleagues while also taking ownership of allocated tasks. About You: We are looking for someone who is customer-focused, organised and confident dealing with tenants , with previous experience in a social housing or housing-related environment. You will ideally have: Previous customer service experience within social housing, housing association or local authority housing . Experience dealing directly with customers or tenants by telephone, email or face-to-face. An understanding of housing services and the needs of social housing tenants. Experience providing administrative or casework support. Good communication and relationship-building skills. Confidence dealing with a range of tenant enquiries, including potentially challenging or sensitive situations. Good organisational skills and the ability to manage competing priorities. Strong attention to detail and accurate record-keeping skills. The ability to work effectively as part of a wider housing team. A proactive and positive approach to supporting colleagues and tenants. Good IT skills and confidence using housing management or case management systems. A willingness to learn and develop knowledge of tenancy management, housing policies and procedures. Previous experience working alongside Housing Officers or supporting a tenancy management team would be highly desirable. What's on Offer? Salary around 27,000 per annum 12-month fixed term contract Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Opportunity to gain valuable experience within a developing housing service Exposure to generic tenancy management, lettings, voids and tenancy sustainment Supportive role working closely with experienced Housing Officers Opportunity to develop your career within the social housing sector Community-based housing service across Swansea and surrounding areas If this Housing Assistant role is of interest, please apply or contact Olivia at (url removed) for more information.
01/10/2026
Full time
We are recruiting for a Housing Assistant to join the organisation on a 12-month fixed term contract . Working closely with the Housing Officers and wider housing team, you will provide day-to-day administrative and customer-focused support across a range of housing management activities. This is an excellent opportunity for someone with customer service experience within a social housing or housing environment who is looking to develop their career within housing. The role will involve acting as an important first point of contact for tenants, responding to queries and requests, maintaining accurate records and assisting Housing Officers with their caseloads and wider tenancy management responsibilities. You will have regular contact with tenants by telephone, email and other channels, helping to resolve queries where possible and ensuring more complex issues are appropriately referred to the relevant Housing Officer or internal team. The role will also provide exposure to a broad range of housing management activity, including tenancy management, lettings, property visits, tenancy sustainment and neighbourhood issues. Key Responsibilities of a Housing Assistant: Act as a key point of contact for tenants, responding to telephone, email and other housing-related enquiries. Provide a professional, helpful and customer-focused service to tenants. Assist Housing Officers with the day-to-day management of their tenancy caseloads. Support Housing Officers with tenancy management, tenancy sustainment and neighbourhood issues. Record and update tenant and tenancy information accurately on housing management systems. Assist with correspondence, casework, appointments and general housing administration. Support the management of tenancy breaches, ASB reports and other tenancy-related issues, escalating matters where appropriate. Assist with lettings, allocations, tenancy sign-ups and tenant moves. Liaise with repairs, income, housing and other internal teams to help resolve tenant queries. Follow up outstanding actions and ensure tenants receive appropriate updates. Assist Housing Officers with property and tenancy visits where required. Help maintain accurate case management information and records. Support the wider housing team with the delivery of new-build and vacant-property programmes. Manage competing priorities effectively and contribute to a responsive housing service. Work collaboratively with colleagues while also taking ownership of allocated tasks. About You: We are looking for someone who is customer-focused, organised and confident dealing with tenants , with previous experience in a social housing or housing-related environment. You will ideally have: Previous customer service experience within social housing, housing association or local authority housing . Experience dealing directly with customers or tenants by telephone, email or face-to-face. An understanding of housing services and the needs of social housing tenants. Experience providing administrative or casework support. Good communication and relationship-building skills. Confidence dealing with a range of tenant enquiries, including potentially challenging or sensitive situations. Good organisational skills and the ability to manage competing priorities. Strong attention to detail and accurate record-keeping skills. The ability to work effectively as part of a wider housing team. A proactive and positive approach to supporting colleagues and tenants. Good IT skills and confidence using housing management or case management systems. A willingness to learn and develop knowledge of tenancy management, housing policies and procedures. Previous experience working alongside Housing Officers or supporting a tenancy management team would be highly desirable. What's on Offer? Salary around 27,000 per annum 12-month fixed term contract Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Opportunity to gain valuable experience within a developing housing service Exposure to generic tenancy management, lettings, voids and tenancy sustainment Supportive role working closely with experienced Housing Officers Opportunity to develop your career within the social housing sector Community-based housing service across Swansea and surrounding areas If this Housing Assistant role is of interest, please apply or contact Olivia at (url removed) for more information.
Housing Officer - Plymouth & South Hams Location: Plymouth & South Hams, Devon Pay: £20.75 per hour Hours: 37 hours per week Working Pattern: Monday-Friday Contract: 1 month initially - potentially longer Interviews: ASAP Basic DBS required We are recruiting for an experienced Housing Officer to provide frontline housing and neighbourhood management across a Plymouth and South Hams patch . This is a field-based role and an excellent opportunity for someone with a strong social housing, tenancy and estate management background who can hit the ground running. The Role Manage a geographical housing patch and act as the main point of contact for residents Handle tenancy enquiries, permissions and general housing management Carry out tenancy sign-ups and property viewings Manage tenancy breaches and take appropriate action Identify and respond to safeguarding concerns Carry out estate inspections and maintain high neighbourhood standards Work with internal teams, contractors and external agencies Support resident engagement and community development Help maintain sustainable tenancies and safe, welcoming communities Support housing activity relating to new developments where required What We're Looking For Previous social housing experience Strong knowledge of tenancy, estate and neighbourhood management CIH Level 4 qualification or willingness to work towards it Excellent customer service and communication skills Confident managing a busy and varied caseload Strong organisation and ability to prioritise Full UK driving licence and access to a suitable vehicle Ability to pass a Basic DBS check Applicants must already have the right to work in the UK for the duration of the assignment. Interested? Interviews are being arranged ASAP , so don't delay. Apply today by emailing your CV to Carol at RGB Recruitment : Or Call for more information.
01/10/2026
Full time
Housing Officer - Plymouth & South Hams Location: Plymouth & South Hams, Devon Pay: £20.75 per hour Hours: 37 hours per week Working Pattern: Monday-Friday Contract: 1 month initially - potentially longer Interviews: ASAP Basic DBS required We are recruiting for an experienced Housing Officer to provide frontline housing and neighbourhood management across a Plymouth and South Hams patch . This is a field-based role and an excellent opportunity for someone with a strong social housing, tenancy and estate management background who can hit the ground running. The Role Manage a geographical housing patch and act as the main point of contact for residents Handle tenancy enquiries, permissions and general housing management Carry out tenancy sign-ups and property viewings Manage tenancy breaches and take appropriate action Identify and respond to safeguarding concerns Carry out estate inspections and maintain high neighbourhood standards Work with internal teams, contractors and external agencies Support resident engagement and community development Help maintain sustainable tenancies and safe, welcoming communities Support housing activity relating to new developments where required What We're Looking For Previous social housing experience Strong knowledge of tenancy, estate and neighbourhood management CIH Level 4 qualification or willingness to work towards it Excellent customer service and communication skills Confident managing a busy and varied caseload Strong organisation and ability to prioritise Full UK driving licence and access to a suitable vehicle Ability to pass a Basic DBS check Applicants must already have the right to work in the UK for the duration of the assignment. Interested? Interviews are being arranged ASAP , so don't delay. Apply today by emailing your CV to Carol at RGB Recruitment : Or Call for more information.
Housing Officer 21.34 per hour Whitehawk Community Hub & Library, Brighton Full-Time Monday to Friday 35 hours per week Please note that this is a fully office based position We're looking for an experienced Housing Officer to join a busy tenancy services team, managing a varied caseload and delivering high-quality housing management services to residents. This is a rewarding role where you'll balance tenancy support, enforcement, and safeguarding responsibilities while helping to create safer, stronger communities. What You'll Be Doing Managing a range of tenancy and housing management cases. Investigating and resolving anti-social behaviour (ASB) and tenancy breaches. Supporting vulnerable residents and working with partner agencies to achieve positive outcomes. Conducting tenancy visits, estate inspections, and welfare checks. Preparing case files, witness statements, and legal documentation. Attending court hearings and representing the landlord in legal proceedings where required. Working closely with legal teams, police, social services, and other agencies. Handling complaints, disputes, and complex housing management issues. Ensuring properties, estates, and tenancies are managed effectively and safely. You Will Need Previous experience in Housing Management, Tenancy Management, Neighbourhood Management, ASB, or a similar housing role. Strong knowledge of housing legislation, tenancy enforcement, and anti-social behaviour processes. Experience managing complex casework involving vulnerable residents. Confidence preparing legal documentation and supporting court proceedings. Excellent communication and conflict-resolution skills. Ability to make balanced decisions, combining support and enforcement where appropriate. Strong IT skills, including Microsoft Office. Housing qualification (CIH or equivalent) desirable, although substantial relevant experience will also be considered. If you're an experienced Housing Officer with a passion for supporting residents, tackling complex tenancy issues, and creating positive community outcomes, please apply today! Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
30/09/2026
Seasonal
Housing Officer 21.34 per hour Whitehawk Community Hub & Library, Brighton Full-Time Monday to Friday 35 hours per week Please note that this is a fully office based position We're looking for an experienced Housing Officer to join a busy tenancy services team, managing a varied caseload and delivering high-quality housing management services to residents. This is a rewarding role where you'll balance tenancy support, enforcement, and safeguarding responsibilities while helping to create safer, stronger communities. What You'll Be Doing Managing a range of tenancy and housing management cases. Investigating and resolving anti-social behaviour (ASB) and tenancy breaches. Supporting vulnerable residents and working with partner agencies to achieve positive outcomes. Conducting tenancy visits, estate inspections, and welfare checks. Preparing case files, witness statements, and legal documentation. Attending court hearings and representing the landlord in legal proceedings where required. Working closely with legal teams, police, social services, and other agencies. Handling complaints, disputes, and complex housing management issues. Ensuring properties, estates, and tenancies are managed effectively and safely. You Will Need Previous experience in Housing Management, Tenancy Management, Neighbourhood Management, ASB, or a similar housing role. Strong knowledge of housing legislation, tenancy enforcement, and anti-social behaviour processes. Experience managing complex casework involving vulnerable residents. Confidence preparing legal documentation and supporting court proceedings. Excellent communication and conflict-resolution skills. Ability to make balanced decisions, combining support and enforcement where appropriate. Strong IT skills, including Microsoft Office. Housing qualification (CIH or equivalent) desirable, although substantial relevant experience will also be considered. If you're an experienced Housing Officer with a passion for supporting residents, tackling complex tenancy issues, and creating positive community outcomes, please apply today! Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Neighbourhood Management Officer Location: Whitstable Kent Job Type: Contract sick cover Hourly rate: 30.95ph Umbrella We are recruiting on behalf of a large housing association for a Neighbourhood Management Officer based in Thanet, Kent. This role is crucial in managing a diverse portfolio of residential and mixed tenure properties, enhancing the safety, wellbeing, and satisfaction of our customers. As the face of the organisation in the community, you will lead and manage the end-to-end customer experience, ensuring compliance with all regulations and delivering on our customer commitments and wider corporate strategy. Day-to-Day of the Role: Proactively manage approximately 650 properties and surrounding estates. Conduct estate inspections and manage building safety, tenancy queries, and community safety concerns such as anti-social behaviour and safeguarding. Build positive working relationships with customers, engaging them through regular communication and responding to queries. Manage all legal requirements relating to the tenancy or lease, including tenancy changes, leasehold management, serving notices, and court work. Complete and document all related compliance needs on your patch, such as fire risk assessment actions. Coordinate with internal departments and external partners to address building maintenance, safety, and access issues. Lead and coordinate an estate taskforce where needed and deliver on estate-level action plans. Required Skills & Qualifications: Experience in housing and tenancy management. Strong understanding of current housing law and regulations. Excellent customer service skills and the ability to build positive working relationships. Proven problem-solving and decision-making skills. IT-savvy, comfortable with tools like Outlook, Word, Excel, and mobile technology. Hold or willing to work towards a relevant Ofqual-regulated qualification Level 3 or higher in Housing Management or a foundation degree from the Chartered Institute of Housing. Clean UK driving licence and a vehicle insured for business purposes. To apply for the Neighbourhood Manager position, please submit your CV detailing your relevant experience and why you are interested in this role.
29/09/2026
Seasonal
Neighbourhood Management Officer Location: Whitstable Kent Job Type: Contract sick cover Hourly rate: 30.95ph Umbrella We are recruiting on behalf of a large housing association for a Neighbourhood Management Officer based in Thanet, Kent. This role is crucial in managing a diverse portfolio of residential and mixed tenure properties, enhancing the safety, wellbeing, and satisfaction of our customers. As the face of the organisation in the community, you will lead and manage the end-to-end customer experience, ensuring compliance with all regulations and delivering on our customer commitments and wider corporate strategy. Day-to-Day of the Role: Proactively manage approximately 650 properties and surrounding estates. Conduct estate inspections and manage building safety, tenancy queries, and community safety concerns such as anti-social behaviour and safeguarding. Build positive working relationships with customers, engaging them through regular communication and responding to queries. Manage all legal requirements relating to the tenancy or lease, including tenancy changes, leasehold management, serving notices, and court work. Complete and document all related compliance needs on your patch, such as fire risk assessment actions. Coordinate with internal departments and external partners to address building maintenance, safety, and access issues. Lead and coordinate an estate taskforce where needed and deliver on estate-level action plans. Required Skills & Qualifications: Experience in housing and tenancy management. Strong understanding of current housing law and regulations. Excellent customer service skills and the ability to build positive working relationships. Proven problem-solving and decision-making skills. IT-savvy, comfortable with tools like Outlook, Word, Excel, and mobile technology. Hold or willing to work towards a relevant Ofqual-regulated qualification Level 3 or higher in Housing Management or a foundation degree from the Chartered Institute of Housing. Clean UK driving licence and a vehicle insured for business purposes. To apply for the Neighbourhood Manager position, please submit your CV detailing your relevant experience and why you are interested in this role.
Neighbourhood Officer North London Hybrid working Rate: £27.37 per hour (Umbrella) Initial contract: 3 months Working hours: 35 hours per week Working arrangement: Hybrid Role summary You will provide a high-quality, place-based housing and neighbourhood management service, working closely with residents across a designated patch. The role will involve managing complex tenancy and resident casework, supporting vulnerable residents, maintaining safe and well-managed estates, and working collaboratively with internal teams and external partners. This is a highly visible, resident-facing position requiring a proactive approach to resolving issues and improving outcomes for residents and communities. What you will do as a Neighbourhood Officer Deliver a proactive tenancy and neighbourhood management service across a designated patch. Manage a varied portfolio of complex housing and resident casework, including tenancy breaches, safeguarding, anti-social behaviour, domestic abuse, hoarding and other support needs. Carry out estate and block inspections, identify health and safety concerns, raise repairs and follow actions through to completion. Support tenancy sustainment, identifying vulnerable residents and working with appropriate internal and external agencies. Investigate and resolve tenancy and leasehold issues, neighbour disputes and lower-level anti-social behaviour, taking appropriate enforcement action where required. Work closely with residents, community groups, statutory agencies and partner services to improve neighbourhoods and resident outcomes. What you will need as a Neighbourhood Officer Previous experience delivering customer-facing tenancy or housing management services. Experience managing a portfolio of complex housing and resident casework. Strong knowledge and practical understanding of housing law. Experience working within a complex housing organisation and managing competing priorities. Demonstrable experience of resident engagement, community development and partnership working. Experience in areas such as safeguarding, domestic abuse, mental health, hoarding, property condition, mediation, anti-social behaviour or substance misuse would be advantageous. What's on offer £27.37 per hour (Umbrella) Initial 3-month contract 35 hours per week Hybrid working Interested? Apply today to be considered for this Neighbourhood Officer opportunity in North London, or get in touch to find out more about the role.
29/09/2026
Contract
Neighbourhood Officer North London Hybrid working Rate: £27.37 per hour (Umbrella) Initial contract: 3 months Working hours: 35 hours per week Working arrangement: Hybrid Role summary You will provide a high-quality, place-based housing and neighbourhood management service, working closely with residents across a designated patch. The role will involve managing complex tenancy and resident casework, supporting vulnerable residents, maintaining safe and well-managed estates, and working collaboratively with internal teams and external partners. This is a highly visible, resident-facing position requiring a proactive approach to resolving issues and improving outcomes for residents and communities. What you will do as a Neighbourhood Officer Deliver a proactive tenancy and neighbourhood management service across a designated patch. Manage a varied portfolio of complex housing and resident casework, including tenancy breaches, safeguarding, anti-social behaviour, domestic abuse, hoarding and other support needs. Carry out estate and block inspections, identify health and safety concerns, raise repairs and follow actions through to completion. Support tenancy sustainment, identifying vulnerable residents and working with appropriate internal and external agencies. Investigate and resolve tenancy and leasehold issues, neighbour disputes and lower-level anti-social behaviour, taking appropriate enforcement action where required. Work closely with residents, community groups, statutory agencies and partner services to improve neighbourhoods and resident outcomes. What you will need as a Neighbourhood Officer Previous experience delivering customer-facing tenancy or housing management services. Experience managing a portfolio of complex housing and resident casework. Strong knowledge and practical understanding of housing law. Experience working within a complex housing organisation and managing competing priorities. Demonstrable experience of resident engagement, community development and partnership working. Experience in areas such as safeguarding, domestic abuse, mental health, hoarding, property condition, mediation, anti-social behaviour or substance misuse would be advantageous. What's on offer £27.37 per hour (Umbrella) Initial 3-month contract 35 hours per week Hybrid working Interested? Apply today to be considered for this Neighbourhood Officer opportunity in North London, or get in touch to find out more about the role.
Housing Officer Location: Hybrid Working Contract: 6-Month Temporary Contract Start Date: ASAP We are currently recruiting for an experienced Housing Officer on behalf of a well-established Housing Association. This is a fantastic opportunity to join a busy housing management team and make a positive impact within local communities. Key Responsibilities: Managing a patch of residential tenancies. Conducting tenancy visits and estate inspections. Managing anti-social behaviour (ASB) and tenancy-related cases. Supporting residents with tenancy sustainment and housing-related issues. Working with internal teams and external agencies to deliver effective housing services. Requirements: Previous experience in a Housing Officer, Neighbourhood Officer, or Tenancy Officer role. Strong knowledge of housing management and tenancy legislation. Excellent communication and case management skills. Ability to work independently and manage a varied caseload. This is a hybrid role offering an immediate start and an initial 6-month contract. Apply now for further information.
29/09/2026
Contract
Housing Officer Location: Hybrid Working Contract: 6-Month Temporary Contract Start Date: ASAP We are currently recruiting for an experienced Housing Officer on behalf of a well-established Housing Association. This is a fantastic opportunity to join a busy housing management team and make a positive impact within local communities. Key Responsibilities: Managing a patch of residential tenancies. Conducting tenancy visits and estate inspections. Managing anti-social behaviour (ASB) and tenancy-related cases. Supporting residents with tenancy sustainment and housing-related issues. Working with internal teams and external agencies to deliver effective housing services. Requirements: Previous experience in a Housing Officer, Neighbourhood Officer, or Tenancy Officer role. Strong knowledge of housing management and tenancy legislation. Excellent communication and case management skills. Ability to work independently and manage a varied caseload. This is a hybrid role offering an immediate start and an initial 6-month contract. Apply now for further information.
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary contract This is working on a kitchen and bathroom replacement scheme to tenanted properties in Liverpool. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. Please note this position is paid via the agency on an hourly rate through an umbrella company. The hourly rate is 16.75-17ph (Umbrella). To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
28/09/2026
Seasonal
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary contract This is working on a kitchen and bathroom replacement scheme to tenanted properties in Liverpool. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. Please note this position is paid via the agency on an hourly rate through an umbrella company. The hourly rate is 16.75-17ph (Umbrella). To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Housing Officer Location: Didsbury, Manchester Salary 32,508 Full time (35 hours per week) Fixed Term (Maternity Cover 6 months) Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. The Role We have an exciting opportunity to join our Housing Management and Support team as a Housing Officer. We believe good housing services are visible, responsive, and rooted in local communities - and our Housing Officers are central to making that happen. The right candidate will be responsible for managing tenancies across a small patch in a sought-after area of South Manchester. This includes: Allocating homes, changing of tenancies, and giving advice about housing options Working closely with residents to help them sustain their tenancies Responding to issues around property and garden condition Managing tenancies, estates and communities through effective partnership working Responding to safeguarding, domestic abuse and anti-social behaviour reports using a person-centered approach This is a varied and rewarding role where no two days are the same. The right candidate will be somebody who is organised, practical and confident balancing a busy workload and meeting service deadlines. We are looking for somebody who is confident using digital systems, values accurate record keeping, and understands the importance of handling information responsibly. Attention to detail and accurate records are essential to good customer outcomes, complaints handling, and audit requirements, as well as ensuring that the decisions we make are fair, consistent, and well-evidenced. You will carry out home visits across our neighbourhoods - including busier areas - and therefore, will need to be confident working independently in the community and following safe working practices. The role combines office-based work with regular home visits and inspections, so you should be comfortable being active during the working day and undertaking the light practical tasks associated with visits, sign-ups, and estate work. This, combined with smaller neighbourhood patches, approximately five hundred homes, family homes rather than high-rise buildings, and heavy investment in our communities ensures that this role goes beyond reactive case work. Instead, you will have the opportunity to work and build meaningful relationships with residents, colleagues and partner agencies to resolve issues early, prevent escalation, and support stronger, safer communities. About you We are looking for someone with strong communication skills who can work directly with residents in a clear, respectful, and professional way. You will be calm under pressure and confident having sensitive or challenging conversations, knowing when to listen and when to act. You will be a team player who understands that good housing management relies on collaboration. While experience in housing, neighbourhood services, or customer-facing roles would be an advantage, it is not essential. What matters most is your approach to people, your willingness to learn, and your commitment to delivering excellent services to our customers and communities. We provide comprehensive induction and ongoing training to support your development and help you thrive in the role. In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing date: Friday 9 October 2026 Interview date: Monday 19 October 2026 For an informal discussion, please contact Freya Blaney or Lee Isherwood on (phone number removed) or email or We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex-Armed Forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
25/09/2026
Contract
Housing Officer Location: Didsbury, Manchester Salary 32,508 Full time (35 hours per week) Fixed Term (Maternity Cover 6 months) Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. The Role We have an exciting opportunity to join our Housing Management and Support team as a Housing Officer. We believe good housing services are visible, responsive, and rooted in local communities - and our Housing Officers are central to making that happen. The right candidate will be responsible for managing tenancies across a small patch in a sought-after area of South Manchester. This includes: Allocating homes, changing of tenancies, and giving advice about housing options Working closely with residents to help them sustain their tenancies Responding to issues around property and garden condition Managing tenancies, estates and communities through effective partnership working Responding to safeguarding, domestic abuse and anti-social behaviour reports using a person-centered approach This is a varied and rewarding role where no two days are the same. The right candidate will be somebody who is organised, practical and confident balancing a busy workload and meeting service deadlines. We are looking for somebody who is confident using digital systems, values accurate record keeping, and understands the importance of handling information responsibly. Attention to detail and accurate records are essential to good customer outcomes, complaints handling, and audit requirements, as well as ensuring that the decisions we make are fair, consistent, and well-evidenced. You will carry out home visits across our neighbourhoods - including busier areas - and therefore, will need to be confident working independently in the community and following safe working practices. The role combines office-based work with regular home visits and inspections, so you should be comfortable being active during the working day and undertaking the light practical tasks associated with visits, sign-ups, and estate work. This, combined with smaller neighbourhood patches, approximately five hundred homes, family homes rather than high-rise buildings, and heavy investment in our communities ensures that this role goes beyond reactive case work. Instead, you will have the opportunity to work and build meaningful relationships with residents, colleagues and partner agencies to resolve issues early, prevent escalation, and support stronger, safer communities. About you We are looking for someone with strong communication skills who can work directly with residents in a clear, respectful, and professional way. You will be calm under pressure and confident having sensitive or challenging conversations, knowing when to listen and when to act. You will be a team player who understands that good housing management relies on collaboration. While experience in housing, neighbourhood services, or customer-facing roles would be an advantage, it is not essential. What matters most is your approach to people, your willingness to learn, and your commitment to delivering excellent services to our customers and communities. We provide comprehensive induction and ongoing training to support your development and help you thrive in the role. In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing date: Friday 9 October 2026 Interview date: Monday 19 October 2026 For an informal discussion, please contact Freya Blaney or Lee Isherwood on (phone number removed) or email or We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex-Armed Forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
We're delighted to be partnering with a well-established Housing provider in West London to recruit an experienced Housing Officer for an ongoing part-time opportunity. This is a fantastic role for a housing professional who enjoys being visible within their community, building strong resident relationships and delivering a high-quality housing management service. Working directly from the offices and estates, you'll play a key role in ensuring residents receive an excellent service and that neighbourhoods remain safe, well-maintained and welcoming places to live. Our client is proud of its resident-focused approach and is looking for someone who shares that commitment to customer service, community engagement and effective tenancy management. Managing tenancy and neighbourhood-related matters across a designated patch. Conducting tenancy visits and estate inspections. Investigating and resolving anti-social behaviour and tenancy breaches. Supporting residents to sustain successful tenancies. Working closely with residents, contractors and partner agencies. Responding to resident enquiries and complaints in a professional and timely manner. Monitoring estate standards and helping drive improvements across the community. Identifying safeguarding concerns and making appropriate referrals where necessary. Please send your CV in the first instance with interviews scheduled for early next week.
24/09/2026
Full time
We're delighted to be partnering with a well-established Housing provider in West London to recruit an experienced Housing Officer for an ongoing part-time opportunity. This is a fantastic role for a housing professional who enjoys being visible within their community, building strong resident relationships and delivering a high-quality housing management service. Working directly from the offices and estates, you'll play a key role in ensuring residents receive an excellent service and that neighbourhoods remain safe, well-maintained and welcoming places to live. Our client is proud of its resident-focused approach and is looking for someone who shares that commitment to customer service, community engagement and effective tenancy management. Managing tenancy and neighbourhood-related matters across a designated patch. Conducting tenancy visits and estate inspections. Investigating and resolving anti-social behaviour and tenancy breaches. Supporting residents to sustain successful tenancies. Working closely with residents, contractors and partner agencies. Responding to resident enquiries and complaints in a professional and timely manner. Monitoring estate standards and helping drive improvements across the community. Identifying safeguarding concerns and making appropriate referrals where necessary. Please send your CV in the first instance with interviews scheduled for early next week.
Resident Liaison Officer - Social Housing Planned Works Based in Basildon Full time, temp to perm 15.20 - 17.20 per hour (40 hour week) + mileage We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Basildon. This role is a temporary position, with a view to going permanent after 3 months. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
23/09/2026
Seasonal
Resident Liaison Officer - Social Housing Planned Works Based in Basildon Full time, temp to perm 15.20 - 17.20 per hour (40 hour week) + mileage We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Basildon. This role is a temporary position, with a view to going permanent after 3 months. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
Supported Housing Officer - 6 Month Contract London Hybrid Working Full UK Driving Licence Required Are you an experienced Supported Housing professional looking for your next contract? I'm currently working with a housing provider seeking a Supported Housing Officer on an initial 6-month contract to manage a patch of supported and sheltered housing schemes. This is a varied frontline role where no two days are the same. You'll be responsible for building strong relationships with residents, carrying out tenancy and neighbourhood management, managing ASB cases, handling complaints, undertaking estate inspections, supporting vulnerable customers, coordinating repairs, and working alongside internal teams and external agencies to ensure residents receive the support they need. The successful candidate will be confident taking ownership of their patch and delivering a high-quality housing management service, while balancing resident engagement, tenancy sustainment, safeguarding concerns and property-related issues I'm keen to hear from candidates with: Previous experience within Supported Housing, Housing Management, Tenancy Management or Neighbourhood Services Experience supporting vulnerable residents Knowledge of ASB and tenancy management Strong communication and problem-solving skills A full UK driving licence and access to a vehicle Applications close this Friday and interviews are being arranged immediately. Interested? Send your CV today and I'll happily talk you through the role in more detail.
23/09/2026
Contract
Supported Housing Officer - 6 Month Contract London Hybrid Working Full UK Driving Licence Required Are you an experienced Supported Housing professional looking for your next contract? I'm currently working with a housing provider seeking a Supported Housing Officer on an initial 6-month contract to manage a patch of supported and sheltered housing schemes. This is a varied frontline role where no two days are the same. You'll be responsible for building strong relationships with residents, carrying out tenancy and neighbourhood management, managing ASB cases, handling complaints, undertaking estate inspections, supporting vulnerable customers, coordinating repairs, and working alongside internal teams and external agencies to ensure residents receive the support they need. The successful candidate will be confident taking ownership of their patch and delivering a high-quality housing management service, while balancing resident engagement, tenancy sustainment, safeguarding concerns and property-related issues I'm keen to hear from candidates with: Previous experience within Supported Housing, Housing Management, Tenancy Management or Neighbourhood Services Experience supporting vulnerable residents Knowledge of ASB and tenancy management Strong communication and problem-solving skills A full UK driving licence and access to a vehicle Applications close this Friday and interviews are being arranged immediately. Interested? Send your CV today and I'll happily talk you through the role in more detail.
