9 jobs found

Lettings Officer Salary up to £33,336 per annum, 37 hours per week Benefits Include: hybrid working, company pension and private healthcare We are looking for a proactive, customer-focused Lettings Officer to manage the lettings journey from the moment a tenancy ends through to the start of a new one. You will match the right home to the right customer, make fair and informed allocation decisions, and help establish sustainable tenancies from the outset. Working across a designated geographical patch, you will balance the need to let homes promptly with careful assessment of suitability, affordability, eligibility and risk. You will work closely with customers, colleagues, Local Authorities and partner agencies to reduce avoidable void periods and support positive housing outcomes. What you ll do Own each case from receipt of a tenancy termination notice through to the start of the next tenancy. Assess applicants against eligibility, allocation criteria, affordability, household circumstances and housing need. Identify potential tenancy risks and coordinate information, advice, support or referrals before sign-up. Advertise homes, assess nominations, arrange viewings and coordinate with the Voids Team to achieve timely re-letting. Prepare tenancy agreements and sign-up documents, complete statutory and compliance checks, and maintain accurate audit trails. What you ll bring Experience in housing, lettings, allocations, property management or a customer-facing environment. Knowledge of housing allocations and lettings principles, including affordability and pre-tenancy assessments. Confidence handling sensitive or complex situations and making objective, evidence-based decisions. Strong customer service, communication, organisation and record-keeping skills. The ability to manage competing priorities, take ownership and progress cases through to completion. A collaborative approach and the ability to build effective relationships with customers, colleagues and partner agencies. A full driving licence is essential for this role. Closing date: 16/10/2026

We are recruiting for a Housing Assistant to join the organisation on a 12-month fixed term contract . Working closely with the Housing Officers and wider housing team, you will provide day-to-day administrative and customer-focused support across a range of housing management activities. This is an excellent opportunity for someone with customer service experience within a social housing or housing environment who is looking to develop their career within housing. The role will involve acting as an important first point of contact for tenants, responding to queries and requests, maintaining accurate records and assisting Housing Officers with their caseloads and wider tenancy management responsibilities. You will have regular contact with tenants by telephone, email and other channels, helping to resolve queries where possible and ensuring more complex issues are appropriately referred to the relevant Housing Officer or internal team. The role will also provide exposure to a broad range of housing management activity, including tenancy management, lettings, property visits, tenancy sustainment and neighbourhood issues. Key Responsibilities of a Housing Assistant: Act as a key point of contact for tenants, responding to telephone, email and other housing-related enquiries. Provide a professional, helpful and customer-focused service to tenants. Assist Housing Officers with the day-to-day management of their tenancy caseloads. Support Housing Officers with tenancy management, tenancy sustainment and neighbourhood issues. Record and update tenant and tenancy information accurately on housing management systems. Assist with correspondence, casework, appointments and general housing administration. Support the management of tenancy breaches, ASB reports and other tenancy-related issues, escalating matters where appropriate. Assist with lettings, allocations, tenancy sign-ups and tenant moves. Liaise with repairs, income, housing and other internal teams to help resolve tenant queries. Follow up outstanding actions and ensure tenants receive appropriate updates. Assist Housing Officers with property and tenancy visits where required. Help maintain accurate case management information and records. Support the wider housing team with the delivery of new-build and vacant-property programmes. Manage competing priorities effectively and contribute to a responsive housing service. Work collaboratively with colleagues while also taking ownership of allocated tasks. About You: We are looking for someone who is customer-focused, organised and confident dealing with tenants , with previous experience in a social housing or housing-related environment. You will ideally have: Previous customer service experience within social housing, housing association or local authority housing . Experience dealing directly with customers or tenants by telephone, email or face-to-face. An understanding of housing services and the needs of social housing tenants. Experience providing administrative or casework support. Good communication and relationship-building skills. Confidence dealing with a range of tenant enquiries, including potentially challenging or sensitive situations. Good organisational skills and the ability to manage competing priorities. Strong attention to detail and accurate record-keeping skills. The ability to work effectively as part of a wider housing team. A proactive and positive approach to supporting colleagues and tenants. Good IT skills and confidence using housing management or case management systems. A willingness to learn and develop knowledge of tenancy management, housing policies and procedures. Previous experience working alongside Housing Officers or supporting a tenancy management team would be highly desirable. What's on Offer? Salary around 27,000 per annum 12-month fixed term contract Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Opportunity to gain valuable experience within a developing housing service Exposure to generic tenancy management, lettings, voids and tenancy sustainment Supportive role working closely with experienced Housing Officers Opportunity to develop your career within the social housing sector Community-based housing service across Swansea and surrounding areas If this Housing Assistant role is of interest, please apply or contact Olivia at (url removed) for more information.

Temporary Accommodation Move-On Officer South London Hybrid working Rate: £30.67 per hour (Umbrella) Initial contract: 3 months Working hours: 35 hours per week Working arrangement: Hybrid Role summary You will work with households currently living in temporary accommodation, supporting them to move into suitable settled accommodation. You will manage your own caseload, understand individual housing and support needs, identify and overcome barriers to moving, and ensure households are matched with appropriate accommodation. This is a fast-paced, customer-focused role that will play an important part in reducing the length of time households spend in temporary accommodation and achieving positive, sustainable housing outcomes. What you will do as a Temporary Accommodation Move-On Officer Manage a caseload of households identified as ready to move from temporary into settled accommodation. Assess individual housing and resettlement needs, including affordability, location requirements, vulnerabilities and any additional support required. Match households to suitable accommodation, including private rented housing, supported housing, direct offers of social housing and choice-based lettings. Work closely with Lettings Negotiators to ensure available properties are matched efficiently and effectively. Set clear expectations with households around their realistic housing options and the steps required to successfully move on. Support households to overcome barriers to moving and signpost them to appropriate services, including benefits, debt and wider support services. Liaise with internal teams and external organisations to obtain information and put appropriate support arrangements in place. Support households through offers, viewings and the practical steps required to move and settle into their new home. What you will need as a Temporary Accommodation Move-On Officer Experience working within homelessness, temporary accommodation, housing options, allocations or a closely related housing service. Experience managing a busy caseload and progressing cases effectively within a fast-paced environment. A good understanding of temporary accommodation, homelessness duties and routes into settled housing. Experience assessing housing needs and identifying suitable accommodation options for households with differing circumstances. Strong understanding of housing suitability, affordability and the barriers households can face when moving into settled accommodation. Experience supporting vulnerable households and working collaboratively with other services and external agencies. What's on offer £30.67 per hour (Umbrella) Initial 3-month contract 35 hours per week Hybrid working Interested? Apply today to be considered for this Temporary Accommodation Move-On Officer opportunity in South London, or get in touch to find out more about the role.

Job Title: Property Advisor Location: Ealing, W5 2HL - Full time office based - Includes travel around borough Hourly rate 22.02 PAYE / 28.71 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are seeking an experienced Property Advisor to support the successful turnaround and letting of void properties across Ealing. This is a field-based role requiring regular travel between properties, so a car user is preferred . About the Role You will play a key role in preparing void properties for re-let, working closely with Housing, Allocations and Repairs teams to ensure homes are let quickly and efficiently. You will be responsible for conducting property viewings, completing tenancy sign-ups and providing excellent customer service to prospective tenants. Key Responsibilities Arrange and conduct viewings of void properties. Complete tenancy sign-ups in line with council procedures. Promote available properties and support applicants through the lettings process. Liaise with Allocations, Housing Officers, Surveyors and contractors to progress voids. Maintain accurate property and tenancy records using housing management systems. Manage property keys and access arrangements. Support vulnerable residents and liaise with relevant agencies where required. Ensure properties meet lettable standards and all compliance requirements. Essential Requirements Previous experience carrying out viewings and sign-ups of void properties within a housing association, local authority or social housing environment. Strong understanding of the voids and lettings process. Excellent customer service and communication skills. Ability to work independently and manage a busy workload. Good IT skills, including Microsoft Office and housing management systems. Experience maintaining accurate records and meeting performance targets. Desirable Requirements Knowledge of social housing legislation and tenancy management. Experience working with vulnerable residents. Housing qualification (CIH, HNC/HND Housing or equivalent). Additional Information A car user is preferred due to the requirement to travel regularly between properties across Ealing. Full UK driving licence desirable. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Lettings Officer / Lettings Coordinator We are currently seeking an experienced Lettings Officer / Lettings Coordinator to join a busy housing team, supporting the delivery of an efficient and customer-focused social housing lettings service. The successful candidate will take ownership of properties throughout the lettings journey, from the point a tenancy ends through to the successful allocation and commencement of a new tenancy. This will include managing shortlisting, applicant verification, offers, viewings and ensuring properties are let within agreed performance timescales. You will also be responsible for maintaining accurate housing and lettings records, monitoring performance and producing regular reports using the Council's housing management systems. The role will involve making informed decisions on housing applications and ensuring that allocations are carried out in line with relevant policies, procedures and legislation. About You We are looking for someone who has a strong understanding of social housing allocations and lettings , with experience working within a busy housing environment where accuracy, efficiency and customer service are essential. You will ideally have knowledge of Housing Act 1996 Parts VI and VII , housing allocations legislation and relevant case law, together with practical experience of managing applications and the lettings process. You will be: Highly organised, proactive and able to manage a varied caseload effectively. Comfortable working to targets, deadlines and service performance indicators. Experienced in social housing lettings, allocations or a closely related housing service. Confident making decisions in accordance with legislation, policy and procedure. Able to maintain accurate records and produce performance information from housing management systems. A strong communicator who can build effective relationships with residents, colleagues and external partners. Customer-focused, with the ability to provide clear and sensitive advice to residents with a range of housing needs. Solutions-focused and able to identify practical ways of resolving issues and progressing applications. A collaborative team member who understands the importance of partnership working and delivering consistent, high-quality services. This is an excellent opportunity for a housing professional looking to make a direct contribution to the delivery of an effective social housing lettings and allocations service , helping residents access suitable and secure accommodation while ensuring properties are allocated efficiently and in accordance with statutory requirements.

Our client is a growing housing provider operating across Swansea and the surrounding areas of South Wales. Following a recent organisational merger and systems integration, the organisation is continuing to develop and strengthen its housing service. With a significant programme of new-build homes coming forward, alongside an ongoing programme of vacant-property management, this is an exciting opportunity to join the team and play a key role in delivering high-quality housing services to local communities. About the Housing Officer: This is a generic housing management role, covering Swansea and surrounding areas. The successful candidate will manage a varied tenancy caseload and provide support across the full tenancy lifecycle, including tenancy management, tenant engagement, neighbourhood issues, property visits and tenancy sustainment. There will also be a strong focus on supporting the letting and occupation of new-build homes, as well as assisting with the wider vacant-property programme. However, this is not a purely lettings-focused position and will provide the opportunity to undertake a broad range of housing management responsibilities. The role is community-based and will require regular travel across Swansea and surrounding areas, alongside flexible hybrid working. Key Responsibilities of a Housing Officer: Manage a varied caseload of tenants and properties across Swansea and surrounding areas. Deliver generic tenancy and housing management services throughout the tenancy lifecycle. Manage lettings, allocations, sign-ups and tenant moves for new and vacant properties. Undertake tenancy and property visits, addressing issues proactively. Manage tenancy breaches, anti-social behaviour and neighbourhood issues. Support tenancy sustainment and work with tenants to resolve issues. Work closely with repairs, income, housing and other internal teams. Maintain accurate tenancy records and case management information. Manage your own workload, diary and travel effectively. Contribute to the ongoing development of the housing service. About You: Experience working as a Housing Officer, Tenancy Officer or in a similar social housing role. Good knowledge of generic tenancy and housing management. Experience managing a caseload and working directly with tenants. Understanding of tenancy legislation, policies and procedures. Previous lettings or allocations experience is desirable. Confident dealing with tenancy breaches, ASB and challenging situations. Strong communication and relationship-building skills. Organised and able to manage your own workload and diary. Comfortable travelling across Swansea and surrounding areas. Able to work independently while also contributing effectively as part of a wider team. Customer-focused, proactive and committed to delivering a high-quality housing service. Flexible and adaptable, with the ability to support a developing housing service. What's on Offer? 39,861 per annum Permanent position Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Varied generic Housing Officer role Community-based working across Swansea and surrounding areas Opportunity to work across new-build, lettings, voids and wider tenancy management If this Housing Officer role is of interest please apply or contact (url removed)

We are recruiting for a Housing Assistant to join the organisation on a 12-month fixed term contract . Working closely with the Housing Officers and wider housing team, you will provide day-to-day administrative and customer-focused support across a range of housing management activities. This is an excellent opportunity for someone with customer service experience within a social housing or housing environment who is looking to develop their career within housing. The role will involve acting as an important first point of contact for tenants, responding to queries and requests, maintaining accurate records and assisting Housing Officers with their caseloads and wider tenancy management responsibilities. You will have regular contact with tenants by telephone, email and other channels, helping to resolve queries where possible and ensuring more complex issues are appropriately referred to the relevant Housing Officer or internal team. The role will also provide exposure to a broad range of housing management activity, including tenancy management, lettings, property visits, tenancy sustainment and neighbourhood issues. Key Responsibilities of a Housing Assistant: Act as a key point of contact for tenants, responding to telephone, email and other housing-related enquiries. Provide a professional, helpful and customer-focused service to tenants. Assist Housing Officers with the day-to-day management of their tenancy caseloads. Support Housing Officers with tenancy management, tenancy sustainment and neighbourhood issues. Record and update tenant and tenancy information accurately on housing management systems. Assist with correspondence, casework, appointments and general housing administration. Support the management of tenancy breaches, ASB reports and other tenancy-related issues, escalating matters where appropriate. Assist with lettings, allocations, tenancy sign-ups and tenant moves. Liaise with repairs, income, housing and other internal teams to help resolve tenant queries. Follow up outstanding actions and ensure tenants receive appropriate updates. Assist Housing Officers with property and tenancy visits where required. Help maintain accurate case management information and records. Support the wider housing team with the delivery of new-build and vacant-property programmes. Manage competing priorities effectively and contribute to a responsive housing service. Work collaboratively with colleagues while also taking ownership of allocated tasks. About You: We are looking for someone who is customer-focused, organised and confident dealing with tenants , with previous experience in a social housing or housing-related environment. You will ideally have: Previous customer service experience within social housing, housing association or local authority housing . Experience dealing directly with customers or tenants by telephone, email or face-to-face. An understanding of housing services and the needs of social housing tenants. Experience providing administrative or casework support. Good communication and relationship-building skills. Confidence dealing with a range of tenant enquiries, including potentially challenging or sensitive situations. Good organisational skills and the ability to manage competing priorities. Strong attention to detail and accurate record-keeping skills. The ability to work effectively as part of a wider housing team. A proactive and positive approach to supporting colleagues and tenants. Good IT skills and confidence using housing management or case management systems. A willingness to learn and develop knowledge of tenancy management, housing policies and procedures. Previous experience working alongside Housing Officers or supporting a tenancy management team would be highly desirable. What's on Offer? Salary around 27,000 per annum 12-month fixed term contract Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Opportunity to gain valuable experience within a developing housing service Exposure to generic tenancy management, lettings, voids and tenancy sustainment Supportive role working closely with experienced Housing Officers Opportunity to develop your career within the social housing sector Community-based housing service across Swansea and surrounding areas If this Housing Assistant role is of interest, please apply or contact (url removed)

Join the Team as a Housing Officer - Liverpool/Manchester (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Join the Team as a Housing Officer - Hertfordshire/Essex (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.