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complaints assistant
Butlin's
Facilities Commercial Assistant Manager
Butlin's Minehead, Somerset
Description The role of a Commercial Assistant Manager is to support the overall delivery of high quality, safe, and well maintained commercial retail, entertainment venues and external areas across the Butlins diverse residential estate. This includes hard FM responsibility for multiple Retail venues, splash water-world, Funfair, Entertainment venues and all external grounds and gardens. Working closely with the Commercial and Estate Facilities Manager, the role ensures exceptional guest experience through effective day to day coordination, property and estate standards management, and efficient reactive maintenance and preventative maintenance planning. The postholder leads and motivates a team of specialist and multiskilled technicians , providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining venue operations readiness, responding to technical issues, delivering small works, and supporting long-term asset care strategies. This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless retail and entertainment experience for guests and team members alike. This role requires excellent contractor management skills as the role plays a key part in liaising with 3rd party contractors and suppliers for specialist works across resort. Key Responsibilities Leadership & People Management Ability to motivate and guide multiskilled teams. Confident in providing feedback, coaching, and supporting development. Calm, fair, and consistent leadership style. Clear and professional communication with guests, team members, and senior managers. Ability to translate technical issues into understandable information. Good listener, able to understand concerns and respond appropriately. Takes responsibility for standards across all commercial and external estate areas. Follows through on issues until fully resolved. ProblemSolving & DecisionMaking Can think on their feet during breakdowns, guest complaints, or operational challenges. Comfortable prioritising issues in a highpressure, fastmoving environment. Organisational Skills Manages multiple sites and tasks at once. Keeps track of maintenance schedules, PPMs, and operational deadlines. Strong sense of structure and planning. Ensures retail venues comply with audit requirements, safety checks, and technical works meet required levels. Identifies early signs of wear, risk, or service failure. Adaptability & Resilience Comfortable with seasonal peaks, unpredictable demands, and changing priorities. Remains professional and calm under pressure. Team Collaboration Works closely with retailers, operators, entertainers, security, and facilities contractors. Builds strong internal relationships to ensure smooth operations. Empathy & Emotional Intelligence Understands team workloads and personal dynamics. Creates a positive, supportive working environment. Operational Support Ensure tools, materials and parts are available and stock levels maintained for department. Work collaboratively with the wider facilities and projects team. Ensure minimal disruption to guests and operations when completing works. Undertake any reasonable duties as directed by the Butlins leadership team. Guest & Team Experience Always focused on delivering great guest experience. Anticipates needs, solves issues proactively, and supports brand standards. Experience & Qualification Requirements Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience. IOSH managing safely certification Full UK driving licence NEBOSH General certificate (desirable) Proven experience in commercial building operations or facilities management ideally within a resort/ holiday park or multi-site retail and leisure hospitality environment. Experience supervising a technical or maintenance team Experience managing contractors, supplier and service partners Knowledge or awareness of : Legionella awareness Fire safety awareness Asbestos awareness EHO audit awareness Planned preventative maintenance schedules Strong fault-finding and problem-solving skills. Ability to work independently and prioritise workload. Good communication and teamwork skills. Flexible approach to working hours and operational demands. Understand and interpret technical drawings/instructions/process Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc About Butlin'sDid you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
02/10/2026
Full time
Description The role of a Commercial Assistant Manager is to support the overall delivery of high quality, safe, and well maintained commercial retail, entertainment venues and external areas across the Butlins diverse residential estate. This includes hard FM responsibility for multiple Retail venues, splash water-world, Funfair, Entertainment venues and all external grounds and gardens. Working closely with the Commercial and Estate Facilities Manager, the role ensures exceptional guest experience through effective day to day coordination, property and estate standards management, and efficient reactive maintenance and preventative maintenance planning. The postholder leads and motivates a team of specialist and multiskilled technicians , providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining venue operations readiness, responding to technical issues, delivering small works, and supporting long-term asset care strategies. This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless retail and entertainment experience for guests and team members alike. This role requires excellent contractor management skills as the role plays a key part in liaising with 3rd party contractors and suppliers for specialist works across resort. Key Responsibilities Leadership & People Management Ability to motivate and guide multiskilled teams. Confident in providing feedback, coaching, and supporting development. Calm, fair, and consistent leadership style. Clear and professional communication with guests, team members, and senior managers. Ability to translate technical issues into understandable information. Good listener, able to understand concerns and respond appropriately. Takes responsibility for standards across all commercial and external estate areas. Follows through on issues until fully resolved. ProblemSolving & DecisionMaking Can think on their feet during breakdowns, guest complaints, or operational challenges. Comfortable prioritising issues in a highpressure, fastmoving environment. Organisational Skills Manages multiple sites and tasks at once. Keeps track of maintenance schedules, PPMs, and operational deadlines. Strong sense of structure and planning. Ensures retail venues comply with audit requirements, safety checks, and technical works meet required levels. Identifies early signs of wear, risk, or service failure. Adaptability & Resilience Comfortable with seasonal peaks, unpredictable demands, and changing priorities. Remains professional and calm under pressure. Team Collaboration Works closely with retailers, operators, entertainers, security, and facilities contractors. Builds strong internal relationships to ensure smooth operations. Empathy & Emotional Intelligence Understands team workloads and personal dynamics. Creates a positive, supportive working environment. Operational Support Ensure tools, materials and parts are available and stock levels maintained for department. Work collaboratively with the wider facilities and projects team. Ensure minimal disruption to guests and operations when completing works. Undertake any reasonable duties as directed by the Butlins leadership team. Guest & Team Experience Always focused on delivering great guest experience. Anticipates needs, solves issues proactively, and supports brand standards. Experience & Qualification Requirements Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience. IOSH managing safely certification Full UK driving licence NEBOSH General certificate (desirable) Proven experience in commercial building operations or facilities management ideally within a resort/ holiday park or multi-site retail and leisure hospitality environment. Experience supervising a technical or maintenance team Experience managing contractors, supplier and service partners Knowledge or awareness of : Legionella awareness Fire safety awareness Asbestos awareness EHO audit awareness Planned preventative maintenance schedules Strong fault-finding and problem-solving skills. Ability to work independently and prioritise workload. Good communication and teamwork skills. Flexible approach to working hours and operational demands. Understand and interpret technical drawings/instructions/process Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc About Butlin'sDid you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Randstad Construction & Property
Assistant Building Manager
Randstad Construction & Property Bath, Somerset
Are you looking for your next step in property operations? We are recruiting on behalf of a national client for a Assistant Building Manager to join their onsite team. You will serve as the face of the building, ensuring exceptional customer service, managing front-of-house operations, and driving a welcoming community culture for all residents. The Package: Competitive salary of up to 34,500 per annum Full-time and permanent, 37.5 hours per week Generous company pension scheme Annual holidays plus bank holidays Training and progression opportunities Key Responsibilities: Serve as the primary point of contact for resident enquiries, complaints, and community activities. Supervise community hub and reception operations to ensure seamless daily service. Guide and coordinate daily rotas for customer service and housekeeping staff. Oversee cleaning standards, perform site walk-throughs, and coordinate contractor visits. Support occupancy targets by hosting property tours and assisting with prospective resident leads. What We Are Looking For: Background in customer-facing supervision across hotels, co-working spaces, retail, gyms, or residential property. Warm, approachable leadership style with strong problem-solving skills. Good organisational skills and comfort using basic CRM or operational systems. How to Apply Apply with your updated CV. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
01/10/2026
Full time
Are you looking for your next step in property operations? We are recruiting on behalf of a national client for a Assistant Building Manager to join their onsite team. You will serve as the face of the building, ensuring exceptional customer service, managing front-of-house operations, and driving a welcoming community culture for all residents. The Package: Competitive salary of up to 34,500 per annum Full-time and permanent, 37.5 hours per week Generous company pension scheme Annual holidays plus bank holidays Training and progression opportunities Key Responsibilities: Serve as the primary point of contact for resident enquiries, complaints, and community activities. Supervise community hub and reception operations to ensure seamless daily service. Guide and coordinate daily rotas for customer service and housekeeping staff. Oversee cleaning standards, perform site walk-throughs, and coordinate contractor visits. Support occupancy targets by hosting property tours and assisting with prospective resident leads. What We Are Looking For: Background in customer-facing supervision across hotels, co-working spaces, retail, gyms, or residential property. Warm, approachable leadership style with strong problem-solving skills. Good organisational skills and comfort using basic CRM or operational systems. How to Apply Apply with your updated CV. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
CBRE Local UK
Front of House / Facilities Assistant
CBRE Local UK City, Cardiff
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Job Title: Front of House / Facilities Assistant (Cardiff) The Facilities Assistant is responsible for delivering an exceptional Workplace Experience and Front of House service, ensuring a professional and welcoming environment for employees, visitors, and contractors. Role Summary: Act as the first point of contact for workplace and facilities-related enquiries, delivering an excellent employee and visitor experience. Provide a professional meet-and-greet service for visitors and notify hosts of their arrival. Process all new starters and leavers through the access control system, keeping records up to date. Monitor the Facilities Team inbox, resolving queries or escalating issues appropriately. Manage meeting room bookings, catering requests and room set-ups as required. Manage incoming and outgoing mail, including distribution, processing, and franking services. Support with raising POs, invoicing, making payments and reconciling company credit card transactions. Manage archive storage requests. Manage printed stationery requests. Assist with group hotel, travel and external meeting venue bookings. Organise couriers as required. Coordinate and manage car parking arrangements. Manage employee locker allocation and records. Maintain security for the site by managing all access in and out for colleagues and visitors, including issuing visitor passes as required. Manage the visitor tracking system and notify Building Management with a daily visitor list. Support the Facilities Specialist in maintaining statutory compliance across the site. Support the Facilities Specialist to coordinate contractor activities and ensure adherence to site safety requirements. Assist with planned preventative maintenance and reactive maintenance records. Support Health & Safety inspections, audits, and risk management activities. Support Business Continuity and Disaster Recovery planning activities. Act as Fire Warden and support emergency evacuation procedures. Coordinate DSE assessment requirements and workplace adjustments where appropriate. Support other sites when required. Contribute to the business Energy & Sustainability plans by sharing ideas and implementing improvements. Experience Required Communication Skills Ability to comprehend and interpret instructions, short correspondence and memos, and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common enquiries or complaints from clients, co-workers and supervisors. Ability to effectively present information to an internal department and/or large groups of employees. Organisation & Planning Strong organisational skills with the ability to prioritise workload, manage competing demands and meet deadlines. IT Skills Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint and Outlook. Comfortable with and embracing of new technologies and digital tools, including apps, databases, work order management systems, social networking platforms, cloud technologies, handheld mobile technologies and communications tools. Results Oriented Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and a passion for challenges. Customer Focused Develop strong customer relationships by listening to and satisfying customer needs. DISCLAIMER This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the role. CBRE reserves the right to amend the duties and responsibilities of the role in line with business requirements.
01/10/2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Job Title: Front of House / Facilities Assistant (Cardiff) The Facilities Assistant is responsible for delivering an exceptional Workplace Experience and Front of House service, ensuring a professional and welcoming environment for employees, visitors, and contractors. Role Summary: Act as the first point of contact for workplace and facilities-related enquiries, delivering an excellent employee and visitor experience. Provide a professional meet-and-greet service for visitors and notify hosts of their arrival. Process all new starters and leavers through the access control system, keeping records up to date. Monitor the Facilities Team inbox, resolving queries or escalating issues appropriately. Manage meeting room bookings, catering requests and room set-ups as required. Manage incoming and outgoing mail, including distribution, processing, and franking services. Support with raising POs, invoicing, making payments and reconciling company credit card transactions. Manage archive storage requests. Manage printed stationery requests. Assist with group hotel, travel and external meeting venue bookings. Organise couriers as required. Coordinate and manage car parking arrangements. Manage employee locker allocation and records. Maintain security for the site by managing all access in and out for colleagues and visitors, including issuing visitor passes as required. Manage the visitor tracking system and notify Building Management with a daily visitor list. Support the Facilities Specialist in maintaining statutory compliance across the site. Support the Facilities Specialist to coordinate contractor activities and ensure adherence to site safety requirements. Assist with planned preventative maintenance and reactive maintenance records. Support Health & Safety inspections, audits, and risk management activities. Support Business Continuity and Disaster Recovery planning activities. Act as Fire Warden and support emergency evacuation procedures. Coordinate DSE assessment requirements and workplace adjustments where appropriate. Support other sites when required. Contribute to the business Energy & Sustainability plans by sharing ideas and implementing improvements. Experience Required Communication Skills Ability to comprehend and interpret instructions, short correspondence and memos, and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common enquiries or complaints from clients, co-workers and supervisors. Ability to effectively present information to an internal department and/or large groups of employees. Organisation & Planning Strong organisational skills with the ability to prioritise workload, manage competing demands and meet deadlines. IT Skills Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint and Outlook. Comfortable with and embracing of new technologies and digital tools, including apps, databases, work order management systems, social networking platforms, cloud technologies, handheld mobile technologies and communications tools. Results Oriented Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and a passion for challenges. Customer Focused Develop strong customer relationships by listening to and satisfying customer needs. DISCLAIMER This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the role. CBRE reserves the right to amend the duties and responsibilities of the role in line with business requirements.
Cobalt Recruitment
Property Manager
Cobalt Recruitment Wandsworth, London
Cobalt is recruiting a Property Manager to take responsibility for a portfolio of residential and, where applicable, mixed-use buildings and estates. This is a varied opportunity combining day-to-day property management with direct client, leaseholder and contractor relationships. The Property Manager will take ownership of their portfolio while ensuring properties are managed in line with relevant legislation, regulation and industry best practice. The role reports to a Regional Head and may also provide the opportunity to support the development of an Assistant Property Manager. As Property Manager , you will act as a key point of contact for clients, freeholders and leaseholders across your portfolio. Your responsibilities will include: Managing the day-to-day operation of residential and mixed-use properties within your portfolio. Carrying out property inspections, producing reports and coordinating planned and reactive maintenance. Preparing service-charge budgets and working with clients, landlords and Accounts teams on annual accounts and financial queries. Managing contractors and other professionals, including obtaining quotations, issuing instructions and overseeing completed works. Maintaining appropriate Health & Safety, risk assessment and compliance records. Managing building insurance requirements and supporting the resolution of insurance claims. Attending client, resident, AGM and EGM meetings where required, with some meetings potentially taking place outside standard working hours. Managing statutory consultation requirements, including Section 20 processes relating to qualifying major works and long-term contracts. Supporting clients and residents with lease-related matters, including breaches and relevant lease obligations. Responding to complaints and working with internal colleagues where matters progress through the complaints process. Maintaining Planned Preventative Maintenance schedules and coordinating relevant inspections of building plant and equipment. Supporting and developing an Assistant Property Manager where applicable. The skills and requirements We are looking for a Property Manager with a practical working knowledge of residential leasehold property management and the ability to manage relationships with a range of stakeholders. Working knowledge of residential property management, including leasehold responsibilities and relevant legislation. Working knowledge of service-charge budgeting and property-related financial processes. An understanding of property maintenance, contractor management and Health & Safety requirements. An understanding of statutory consultation and Section 20 requirements. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
30/09/2026
Full time
Cobalt is recruiting a Property Manager to take responsibility for a portfolio of residential and, where applicable, mixed-use buildings and estates. This is a varied opportunity combining day-to-day property management with direct client, leaseholder and contractor relationships. The Property Manager will take ownership of their portfolio while ensuring properties are managed in line with relevant legislation, regulation and industry best practice. The role reports to a Regional Head and may also provide the opportunity to support the development of an Assistant Property Manager. As Property Manager , you will act as a key point of contact for clients, freeholders and leaseholders across your portfolio. Your responsibilities will include: Managing the day-to-day operation of residential and mixed-use properties within your portfolio. Carrying out property inspections, producing reports and coordinating planned and reactive maintenance. Preparing service-charge budgets and working with clients, landlords and Accounts teams on annual accounts and financial queries. Managing contractors and other professionals, including obtaining quotations, issuing instructions and overseeing completed works. Maintaining appropriate Health & Safety, risk assessment and compliance records. Managing building insurance requirements and supporting the resolution of insurance claims. Attending client, resident, AGM and EGM meetings where required, with some meetings potentially taking place outside standard working hours. Managing statutory consultation requirements, including Section 20 processes relating to qualifying major works and long-term contracts. Supporting clients and residents with lease-related matters, including breaches and relevant lease obligations. Responding to complaints and working with internal colleagues where matters progress through the complaints process. Maintaining Planned Preventative Maintenance schedules and coordinating relevant inspections of building plant and equipment. Supporting and developing an Assistant Property Manager where applicable. The skills and requirements We are looking for a Property Manager with a practical working knowledge of residential leasehold property management and the ability to manage relationships with a range of stakeholders. Working knowledge of residential property management, including leasehold responsibilities and relevant legislation. Working knowledge of service-charge budgeting and property-related financial processes. An understanding of property maintenance, contractor management and Health & Safety requirements. An understanding of statutory consultation and Section 20 requirements. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Pilgrims' Friend Society
Housing Scheme Manager
Pilgrims' Friend Society Stowmarket, Suffolk
Housing Scheme Manager Join our dedicated team at Finborough Court Housing and play an important role in promoting our Society's mission and Christian ethos as our Housing Scheme Manager . Find out more about Finborough Court Housing As Housing Scheme Manager, you will be responsible for the day-to-day management of the scheme, supporting our residents and ensuring they enjoy a loving, caring and supportive environment where their wellbeing is at the heart of what we do. At Pilgrims' Friend Society, each of our homes and schemes seeks to express God's love through compassion and support , helping people to live life to the fullest. We are committed to creating a warm and supportive environment for our "family members" (our residents) while maintaining the Christian ethos that is important to many of them. For more information, please read the Job Pack here Key Responsibilities Assess the needs of potential occupants against eligibility criteria and allocate housing units accordingly. Ensure the wellbeing of occupants is maintained to a high standard. Ensure support plans are kept up to date. Lead and manage housing staff within the scheme, ensuring all duties are covered during staff absences. Manage the domestic and maintenance teams. Manage the Wellbeing Assistant. Work with the Finance Team to manage rents, services and other charges. Be responsible for devotions and lead devotional times as required. Provide excellent customer care, ensuring telephone calls, personal callers and clients are dealt with in a friendly, efficient and professional manner. Oversee the health and safety of the scheme. Manage complaints from service users, staff and others in accordance with Society policy. Promote the Society and the scheme to maximise occupancy, sales and rental income, ensuring enquiries are followed through and progressed towards occupancy wherever reasonably possible. Skills & Experience We are looking for someone who has: An understanding of the needs of older people. Management or supervisory experience in a housing scheme or similar environment. Experience working in a customer-focused environment. The ability to lead and motivate others. Strong communication skills. Experience in budget control and management. Good IT skills, including Microsoft Excel and Outlook. The ability to work effectively under pressure. Strong organisational skills. Applicants must be evangelical Christians (Occupational Requirement under Regulation 7(3) of the Employment Equality (Religion and Belief) Regulations 2010). Please read what we believe here Hours: 20 hours per week, Monday to Friday On-call: Cover required What We Offer £20,740 per annum (£41,470 FTE) Ongoing support from management The opportunity to be part of a friendly and committed staff team Employee Assistance Programme Perkbox rewards Team events Paid DBS checks Pension scheme Recommend a Friend Scheme Medicash Care Friends
30/09/2026
Full time
Housing Scheme Manager Join our dedicated team at Finborough Court Housing and play an important role in promoting our Society's mission and Christian ethos as our Housing Scheme Manager . Find out more about Finborough Court Housing As Housing Scheme Manager, you will be responsible for the day-to-day management of the scheme, supporting our residents and ensuring they enjoy a loving, caring and supportive environment where their wellbeing is at the heart of what we do. At Pilgrims' Friend Society, each of our homes and schemes seeks to express God's love through compassion and support , helping people to live life to the fullest. We are committed to creating a warm and supportive environment for our "family members" (our residents) while maintaining the Christian ethos that is important to many of them. For more information, please read the Job Pack here Key Responsibilities Assess the needs of potential occupants against eligibility criteria and allocate housing units accordingly. Ensure the wellbeing of occupants is maintained to a high standard. Ensure support plans are kept up to date. Lead and manage housing staff within the scheme, ensuring all duties are covered during staff absences. Manage the domestic and maintenance teams. Manage the Wellbeing Assistant. Work with the Finance Team to manage rents, services and other charges. Be responsible for devotions and lead devotional times as required. Provide excellent customer care, ensuring telephone calls, personal callers and clients are dealt with in a friendly, efficient and professional manner. Oversee the health and safety of the scheme. Manage complaints from service users, staff and others in accordance with Society policy. Promote the Society and the scheme to maximise occupancy, sales and rental income, ensuring enquiries are followed through and progressed towards occupancy wherever reasonably possible. Skills & Experience We are looking for someone who has: An understanding of the needs of older people. Management or supervisory experience in a housing scheme or similar environment. Experience working in a customer-focused environment. The ability to lead and motivate others. Strong communication skills. Experience in budget control and management. Good IT skills, including Microsoft Excel and Outlook. The ability to work effectively under pressure. Strong organisational skills. Applicants must be evangelical Christians (Occupational Requirement under Regulation 7(3) of the Employment Equality (Religion and Belief) Regulations 2010). Please read what we believe here Hours: 20 hours per week, Monday to Friday On-call: Cover required What We Offer £20,740 per annum (£41,470 FTE) Ongoing support from management The opportunity to be part of a friendly and committed staff team Employee Assistance Programme Perkbox rewards Team events Paid DBS checks Pension scheme Recommend a Friend Scheme Medicash Care Friends
Fawkes & Reece London
Assistant Site Manager
Fawkes & Reece London Barnsley, Yorkshire
We are looking for an Assistant Site Manager in Barnsley, S70 Start Date: ASAP Location: Barnsley, S70 Pay: (Apply online only) per day We're looking for an experienced Assistant Site Manager to join a 5 star well known house-builder on a 2-5 bed new build housing development in Barnsley, S70 working on timber frame and traditional homes. This is a temporary position for someone with a proven track record delivering volume new build sites to a high standard. The development consists of standard NHBC-spec volume housing and our client places strong emphasis on Health & Safety, build quality, and customer care, and is looking for an Assistant Site Manager who is well-organised, and confident running a fast-paced but tidy site. PLEASE NOTE: They will only consider candidates with experience working for national well known house-builders - not small private developers. Responsibilities: Adherence to the Company quality standards including Management of defects, compliance with specification, compliance with materials / workmanship schedules, subcontractor code of conduct, considerate Constructors Scheme Helping keep site clean and tidy. Helping to lead and coordinate the site team Assisting with the preparation of the Health and Safety file Oversee day-to-day site operations and ensure build programmes are achieved Manage trades, subcontractors, and suppliers effectively Ensure strict adherence to Health & Safety, NHBC standards, and company quality procedures / initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Coordinate with internal departments and external inspectors Lead on snagging, customer care, and handover standards Report directly to the Contracts Manager initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Maintaining and update Construction Phase Health & Safety plan as works proceed Liaising with the client, consultants, contract administrator, head office etc. To be responsible for the opening and closing of the site facilities Management of site facilities; welfare, toilets, offices, compound area etc. To assist in the management of project specific preliminaries Co-ordinating the Sub-Contractors as appropriate Preparation / assistance with the site progress reports Safe storage and co-ordination of materials To be responsible for the accurate / timely completion of site based documentation Attendance at project and company related meetings To ensure all relevant resident and public complaints are resolved efficiently Requirements: Minimum 3 years experience as an Assistant Manager on new build housing sites Proven experience running/ assisting sites for recognised UK house builders Consistent, long-term roles showing Assistant site management stability Up-to-date SMSTS, First Aid, and CSCS Excellent organisational and communication skills Please note: only candidates with solid experience delivering new build housing projects for established house-builders will be considered! If you are interested in this position call us on (phone number removed) (option 1, ask for Carl or Atlanta) or simply send your CV to us by applying to this role.
25/09/2026
Contract
We are looking for an Assistant Site Manager in Barnsley, S70 Start Date: ASAP Location: Barnsley, S70 Pay: (Apply online only) per day We're looking for an experienced Assistant Site Manager to join a 5 star well known house-builder on a 2-5 bed new build housing development in Barnsley, S70 working on timber frame and traditional homes. This is a temporary position for someone with a proven track record delivering volume new build sites to a high standard. The development consists of standard NHBC-spec volume housing and our client places strong emphasis on Health & Safety, build quality, and customer care, and is looking for an Assistant Site Manager who is well-organised, and confident running a fast-paced but tidy site. PLEASE NOTE: They will only consider candidates with experience working for national well known house-builders - not small private developers. Responsibilities: Adherence to the Company quality standards including Management of defects, compliance with specification, compliance with materials / workmanship schedules, subcontractor code of conduct, considerate Constructors Scheme Helping keep site clean and tidy. Helping to lead and coordinate the site team Assisting with the preparation of the Health and Safety file Oversee day-to-day site operations and ensure build programmes are achieved Manage trades, subcontractors, and suppliers effectively Ensure strict adherence to Health & Safety, NHBC standards, and company quality procedures / initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Coordinate with internal departments and external inspectors Lead on snagging, customer care, and handover standards Report directly to the Contracts Manager initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Maintaining and update Construction Phase Health & Safety plan as works proceed Liaising with the client, consultants, contract administrator, head office etc. To be responsible for the opening and closing of the site facilities Management of site facilities; welfare, toilets, offices, compound area etc. To assist in the management of project specific preliminaries Co-ordinating the Sub-Contractors as appropriate Preparation / assistance with the site progress reports Safe storage and co-ordination of materials To be responsible for the accurate / timely completion of site based documentation Attendance at project and company related meetings To ensure all relevant resident and public complaints are resolved efficiently Requirements: Minimum 3 years experience as an Assistant Manager on new build housing sites Proven experience running/ assisting sites for recognised UK house builders Consistent, long-term roles showing Assistant site management stability Up-to-date SMSTS, First Aid, and CSCS Excellent organisational and communication skills Please note: only candidates with solid experience delivering new build housing projects for established house-builders will be considered! If you are interested in this position call us on (phone number removed) (option 1, ask for Carl or Atlanta) or simply send your CV to us by applying to this role.
Anistenhomes
Property Manager
Anistenhomes
Property Manager • Efficiently manage the company s property portfolio while providing all-around customer service. • Build and maintain strong relationships with existing landlords, tenants, ensuring their needs are met and expectations exceeded • Promote exceptional customer service and aim for 40 Google reviews per month. • To take a commercial approach to grow property portfolio for referral business, Network with existing clientele to acquire new properties. • Dealing with general day to day maintenance issues promptly and monitor the progress of all to ensure completion within required timescales. • Liaising with contractors, landlords and tenants on a daily basis • Coordinating & Managing Maintenance Schedules • Co-ordination of estimates and undertaking of repairs by contractors inc liaison with Landlords, negotiate with contractors for works to be carried out, raising work orders etc. • Work on reducing costs and improving service quality by building strong contractor relationships. • Improve company profit margins on maintenance job markups for the department including exceeding company targets set • Liaise with contractors to ensure quotations are compatible and value for money • Complete property management notes to track progress of maintenance issues, keeping communication records to all parties up to date. • Accepting and processing contractor invoices in a timely manner inclusive of scanning, naming and allocating these to suppliers folders. Input all contractor invoice data to excel spreadsheet for company records & landlord ledger entries. • To proactively source, test and grow a list of approved and skilled contractors to help resolve a variety of property issues & obtain credentials to be passed to Senior Property Manager for company checks prior to take on. • Efficiently manage tenant/landlord enquiries and issues appertaining to the properties, addressing problems; Face to face, by email and telephone taking detailed information and handling them effectively and promptly manner to avoid company complaints. • Deal with complaints from Landlords and Tenants relating Property Management/Maintenance matters. • Arrange gas safety certificates, EICRs, EPCs and all other legal/compulsory documentation to ensure that all managed properties comply with current legislation & ensuring all compliance is always kept up to date including licence condition requirements. • Ensuring compliance with local property laws and regulations with health and safety, fire risk assessments, asbestos regulations, and other legal requirements • Distribution of safety records to all relevant parties • Arrange and carry out property inspections including reporting findings to the Landlord and arranging remedial works and/or follow up visits if required and actioning damages with tenants - at all times to ensure property is well-maintained and in compliance with safety regulations. • Initiate and apply for property licences for all boroughs across London including own research into the scope for requirements • Accommodate any council compliance visits to properties and follow through until licence received or initiate works orders under compliance works to be completed in a timely fashion • Action Council improvement notices/fines • Initiate and assist landlords and leaseholders with insurance claims following damages to their dwellings inclusive of obtaining multiple quotations • Monitor and assist the emergency out of hours calls/ engineer call outs Sole Responsibility • Email Management to ensure correspondences are responded to & action in a timely manner. • Returning deposits & dealing with dilapidations. • Handle deposit dispute negotiations • Maintain up-to-date health and safety and fire risk assessments for required properties. • Ensure KPI s and action points set by Management • Provide valuable feedback to improve processes, technology to deliver world class service levels to our customers • To provide support to the Senior Property Manager as required • Acknowledging and actioning anything from company director in relevance to a variety of topics as well as PA assistant work as required. • Cover work and offer assistance to colleagues when required or in the absence of staff • AM Briefings with Sales/Lettings Manager • PM - Briefings with Negotiators • Diary Management for Sales/Lettings Negotiators in the absence of Lettings Co-Ordinator/ Manager
24/09/2026
Full time
Property Manager • Efficiently manage the company s property portfolio while providing all-around customer service. • Build and maintain strong relationships with existing landlords, tenants, ensuring their needs are met and expectations exceeded • Promote exceptional customer service and aim for 40 Google reviews per month. • To take a commercial approach to grow property portfolio for referral business, Network with existing clientele to acquire new properties. • Dealing with general day to day maintenance issues promptly and monitor the progress of all to ensure completion within required timescales. • Liaising with contractors, landlords and tenants on a daily basis • Coordinating & Managing Maintenance Schedules • Co-ordination of estimates and undertaking of repairs by contractors inc liaison with Landlords, negotiate with contractors for works to be carried out, raising work orders etc. • Work on reducing costs and improving service quality by building strong contractor relationships. • Improve company profit margins on maintenance job markups for the department including exceeding company targets set • Liaise with contractors to ensure quotations are compatible and value for money • Complete property management notes to track progress of maintenance issues, keeping communication records to all parties up to date. • Accepting and processing contractor invoices in a timely manner inclusive of scanning, naming and allocating these to suppliers folders. Input all contractor invoice data to excel spreadsheet for company records & landlord ledger entries. • To proactively source, test and grow a list of approved and skilled contractors to help resolve a variety of property issues & obtain credentials to be passed to Senior Property Manager for company checks prior to take on. • Efficiently manage tenant/landlord enquiries and issues appertaining to the properties, addressing problems; Face to face, by email and telephone taking detailed information and handling them effectively and promptly manner to avoid company complaints. • Deal with complaints from Landlords and Tenants relating Property Management/Maintenance matters. • Arrange gas safety certificates, EICRs, EPCs and all other legal/compulsory documentation to ensure that all managed properties comply with current legislation & ensuring all compliance is always kept up to date including licence condition requirements. • Ensuring compliance with local property laws and regulations with health and safety, fire risk assessments, asbestos regulations, and other legal requirements • Distribution of safety records to all relevant parties • Arrange and carry out property inspections including reporting findings to the Landlord and arranging remedial works and/or follow up visits if required and actioning damages with tenants - at all times to ensure property is well-maintained and in compliance with safety regulations. • Initiate and apply for property licences for all boroughs across London including own research into the scope for requirements • Accommodate any council compliance visits to properties and follow through until licence received or initiate works orders under compliance works to be completed in a timely fashion • Action Council improvement notices/fines • Initiate and assist landlords and leaseholders with insurance claims following damages to their dwellings inclusive of obtaining multiple quotations • Monitor and assist the emergency out of hours calls/ engineer call outs Sole Responsibility • Email Management to ensure correspondences are responded to & action in a timely manner. • Returning deposits & dealing with dilapidations. • Handle deposit dispute negotiations • Maintain up-to-date health and safety and fire risk assessments for required properties. • Ensure KPI s and action points set by Management • Provide valuable feedback to improve processes, technology to deliver world class service levels to our customers • To provide support to the Senior Property Manager as required • Acknowledging and actioning anything from company director in relevance to a variety of topics as well as PA assistant work as required. • Cover work and offer assistance to colleagues when required or in the absence of staff • AM Briefings with Sales/Lettings Manager • PM - Briefings with Negotiators • Diary Management for Sales/Lettings Negotiators in the absence of Lettings Co-Ordinator/ Manager
Liquid
Interim Assistant Director of Complaints
Liquid Camden, London
Interim Assistant Director of Complaints 12-month interim 520.08 per day Umbrella Kings Cross 4 days office / 1 day home We are currently recruiting for an Interim Assistant Director of Complaints to join a large and established G15 housing association, working at a senior level within its Customer Experience Directorate. This is a key leadership appointment for an organisation undergoing significant improvement across its complaints service, with the successful candidate responsible for bringing pace, clarity, accountability and sustainable change to the end-to-end complaints journey. The Role Reporting to the Customer Experience Director, you will provide strategic and operational leadership across complaints management, service recovery, regulatory compliance, root cause analysis and learning from complaints. You will lead the stabilisation and transformation of the complaints service, ensuring compliance with the Housing Ombudsman Complaint Handling Code while turning complaint insight and resident feedback into meaningful, organisation-wide service improvements. Key responsibilities will include: Leading the complaints function and associated root cause analysis capability. Driving the Complaints Improvement Programme and delivering measurable improvements in performance. Leading the implementation and development of a Learning from Complaints Framework. Reducing complaint backlogs, inefficiencies and recurring service failures. Strengthening performance management, quality assurance, governance and accountability. Acting as a senior strategic relationship lead with the Housing Ombudsman Service and relevant regulatory stakeholders. Providing strategic advice to Executive and senior leadership teams on complaints, service recovery and customer experience. Reporting to Executive Team, Board and governance forums on performance, risk and improvement. Developing leadership capability within the complaints function and embedding sustainable improvements beyond the interim assignment. About You We are looking for an experienced senior complaints, customer experience or regulatory improvement leader with a strong track record of delivering transformation within a complex organisation. You will ideally bring: Significant senior leadership experience across complaints, customer experience, service recovery or regulatory improvement. Strong knowledge of Housing Ombudsman requirements and the Complaint Handling Code. Experience working directly with regulators, Ombudsman services or equivalent assurance functions. A proven track record of stabilising and improving performance within a challenging operational environment. Experience delivering organisation-wide transformation and improvement programmes. Strong analytical, strategic and problem-solving skills, with the ability to turn insight and root cause analysis into tangible action. Excellent stakeholder management skills, including experience working with Executive Teams, Boards, regulators and external partners. CIH Level 5 or equivalent qualification, or evidence of working towards a similar qualification. The Opportunity This is an opportunity to take ownership of a high-profile improvement agenda within a major G15 housing provider, with significant scope to influence complaints performance, resident experience, regulatory assurance and organisational learning. Location: Kings Cross Working pattern: 4 days office / 1 day from home Contract: 12 months Rate: 520.08 per day Umbrella If you have the senior-level complaints and transformation experience required and are available for an interim assignment of this nature, we would be keen to hear from you.
21/09/2026
Seasonal
Interim Assistant Director of Complaints 12-month interim 520.08 per day Umbrella Kings Cross 4 days office / 1 day home We are currently recruiting for an Interim Assistant Director of Complaints to join a large and established G15 housing association, working at a senior level within its Customer Experience Directorate. This is a key leadership appointment for an organisation undergoing significant improvement across its complaints service, with the successful candidate responsible for bringing pace, clarity, accountability and sustainable change to the end-to-end complaints journey. The Role Reporting to the Customer Experience Director, you will provide strategic and operational leadership across complaints management, service recovery, regulatory compliance, root cause analysis and learning from complaints. You will lead the stabilisation and transformation of the complaints service, ensuring compliance with the Housing Ombudsman Complaint Handling Code while turning complaint insight and resident feedback into meaningful, organisation-wide service improvements. Key responsibilities will include: Leading the complaints function and associated root cause analysis capability. Driving the Complaints Improvement Programme and delivering measurable improvements in performance. Leading the implementation and development of a Learning from Complaints Framework. Reducing complaint backlogs, inefficiencies and recurring service failures. Strengthening performance management, quality assurance, governance and accountability. Acting as a senior strategic relationship lead with the Housing Ombudsman Service and relevant regulatory stakeholders. Providing strategic advice to Executive and senior leadership teams on complaints, service recovery and customer experience. Reporting to Executive Team, Board and governance forums on performance, risk and improvement. Developing leadership capability within the complaints function and embedding sustainable improvements beyond the interim assignment. About You We are looking for an experienced senior complaints, customer experience or regulatory improvement leader with a strong track record of delivering transformation within a complex organisation. You will ideally bring: Significant senior leadership experience across complaints, customer experience, service recovery or regulatory improvement. Strong knowledge of Housing Ombudsman requirements and the Complaint Handling Code. Experience working directly with regulators, Ombudsman services or equivalent assurance functions. A proven track record of stabilising and improving performance within a challenging operational environment. Experience delivering organisation-wide transformation and improvement programmes. Strong analytical, strategic and problem-solving skills, with the ability to turn insight and root cause analysis into tangible action. Excellent stakeholder management skills, including experience working with Executive Teams, Boards, regulators and external partners. CIH Level 5 or equivalent qualification, or evidence of working towards a similar qualification. The Opportunity This is an opportunity to take ownership of a high-profile improvement agenda within a major G15 housing provider, with significant scope to influence complaints performance, resident experience, regulatory assurance and organisational learning. Location: Kings Cross Working pattern: 4 days office / 1 day from home Contract: 12 months Rate: 520.08 per day Umbrella If you have the senior-level complaints and transformation experience required and are available for an interim assignment of this nature, we would be keen to hear from you.
Fawkes & Reece London
Tenant Liaison Officer
Fawkes & Reece London Wythenshawe, Manchester
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Wythenshawe. This is a retrofit scheme including re-roofing, EWI, Loft Insulation etc. The successful candidate will have several years' experience as a TLO as this is a role with clear progression opportunities to Site Supervisor/Assistant Site Manager. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is 29k plus 3k car allowance and mileage, but would rise if you have prior experience as a Site Supervisor and hold SSSTS. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
18/09/2026
Full time
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Wythenshawe. This is a retrofit scheme including re-roofing, EWI, Loft Insulation etc. The successful candidate will have several years' experience as a TLO as this is a role with clear progression opportunities to Site Supervisor/Assistant Site Manager. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is 29k plus 3k car allowance and mileage, but would rise if you have prior experience as a Site Supervisor and hold SSSTS. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Fawkes & Reece London
Assistant Site Manager
Fawkes & Reece London
We are looking for an Assistant Site Manager in Halifax HX2 Start Date: ASAP Location: Halifax, HX2 Pay: (Apply online only) per day We're looking for an experienced Assistant Site Manager to join a 5 star well known house-builder on a 2-5 bed new build housing development in Halifax, HX2, working on timber frame and traditional homes. This is a temporary position for someone with a proven track record delivering volume new build sites to a high standard. The development consists of standard NHBC-spec volume housing and our client places strong emphasis on Health & Safety, build quality, and customer care, and is looking for an Assistant Site Manager who is well-organised, and confident running a fast-paced but tidy site. PLEASE NOTE: They will only consider candidates with experience working for national well known house-builders - not small private developers. Responsibilities: Adherence to the Company quality standards including Management of defects, compliance with specification, compliance with materials / workmanship schedules, subcontractor code of conduct, considerate Constructors Scheme Helping keep site clean and tidy. Helping to lead and coordinate the site team Assisting with the preparation of the Health and Safety file Oversee day-to-day site operations and ensure build programmes are achieved Manage trades, subcontractors, and suppliers effectively Ensure strict adherence to Health & Safety, NHBC standards, and company quality procedures / initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Coordinate with internal departments and external inspectors Lead on snagging, customer care, and handover standards Report directly to the Contracts Manager initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Maintaining and update Construction Phase Health & Safety plan as works proceed Liaising with the client, consultants, contract administrator, head office etc. To be responsible for the opening and closing of the site facilities Management of site facilities; welfare, toilets, offices, compound area etc. To assist in the management of project specific preliminaries Co-ordinating the Sub-Contractors as appropriate Preparation / assistance with the site progress reports Safe storage and co-ordination of materials To be responsible for the accurate / timely completion of site based documentation Attendance at project and company related meetings To ensure all relevant resident and public complaints are resolved efficiently Requirements: Minimum 3 years experience as an Assistant Manager on new build housing sites Proven experience running/ assisting sites for recognised UK housebuilders Consistent, long-term roles showing Asistant site management stability Up-to-date SMSTS, First Aid, and CSCS Excellent organisational and communication skills Please note: only candidates with solid experience delivering new build housing projects for established house-builders will be considered! If you are interested in this position call us on (phone number removed) (option 1, ask for Carl or Atlanta) or simply send your cv to us by applying to this role.
16/09/2026
Seasonal
We are looking for an Assistant Site Manager in Halifax HX2 Start Date: ASAP Location: Halifax, HX2 Pay: (Apply online only) per day We're looking for an experienced Assistant Site Manager to join a 5 star well known house-builder on a 2-5 bed new build housing development in Halifax, HX2, working on timber frame and traditional homes. This is a temporary position for someone with a proven track record delivering volume new build sites to a high standard. The development consists of standard NHBC-spec volume housing and our client places strong emphasis on Health & Safety, build quality, and customer care, and is looking for an Assistant Site Manager who is well-organised, and confident running a fast-paced but tidy site. PLEASE NOTE: They will only consider candidates with experience working for national well known house-builders - not small private developers. Responsibilities: Adherence to the Company quality standards including Management of defects, compliance with specification, compliance with materials / workmanship schedules, subcontractor code of conduct, considerate Constructors Scheme Helping keep site clean and tidy. Helping to lead and coordinate the site team Assisting with the preparation of the Health and Safety file Oversee day-to-day site operations and ensure build programmes are achieved Manage trades, subcontractors, and suppliers effectively Ensure strict adherence to Health & Safety, NHBC standards, and company quality procedures / initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Coordinate with internal departments and external inspectors Lead on snagging, customer care, and handover standards Report directly to the Contracts Manager initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Maintaining and update Construction Phase Health & Safety plan as works proceed Liaising with the client, consultants, contract administrator, head office etc. To be responsible for the opening and closing of the site facilities Management of site facilities; welfare, toilets, offices, compound area etc. To assist in the management of project specific preliminaries Co-ordinating the Sub-Contractors as appropriate Preparation / assistance with the site progress reports Safe storage and co-ordination of materials To be responsible for the accurate / timely completion of site based documentation Attendance at project and company related meetings To ensure all relevant resident and public complaints are resolved efficiently Requirements: Minimum 3 years experience as an Assistant Manager on new build housing sites Proven experience running/ assisting sites for recognised UK housebuilders Consistent, long-term roles showing Asistant site management stability Up-to-date SMSTS, First Aid, and CSCS Excellent organisational and communication skills Please note: only candidates with solid experience delivering new build housing projects for established house-builders will be considered! If you are interested in this position call us on (phone number removed) (option 1, ask for Carl or Atlanta) or simply send your cv to us by applying to this role.
Fawkes & Reece London
Assistant Site Manager
Fawkes & Reece London Selby, Yorkshire
We are looking for an Assistant Site Manager in Selby, YO8 Start Date: 21/09/2026 Location: Selby, YO8 Pay: (Apply online only) per day We're looking for an experienced Assistant Site Manager to join a 5 star well known house-builder on a 2-5 bed new build housing development in Selby, YO8 , working on timber frame and traditional homes. This is a temporary position for someone with a proven track record delivering volume new build sites to a high standard. The development consists of standard NHBC-spec volume housing and our client places strong emphasis on Health & Safety, build quality, and customer care, and is looking for an Assistant Site Manager who is well-organised, and confident running a fast-paced but tidy site. PLEASE NOTE: They will only consider candidates with experience working for national well known house-builders - not small private developers. Responsibilities: Adherence to the Company quality standards including Management of defects, compliance with specification, compliance with materials / workmanship schedules, subcontractor code of conduct, considerate Constructors Scheme Helping keep site clean and tidy. Helping to lead and coordinate the site team Assisting with the preparation of the Health and Safety file Oversee day-to-day site operations and ensure build programmes are achieved Manage trades, subcontractors, and suppliers effectively Ensure strict adherence to Health & Safety, NHBC standards, and company quality procedures / initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Coordinate with internal departments and external inspectors Lead on snagging, customer care, and handover standards Report directly to the Contracts Manager initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Maintaining and update Construction Phase Health & Safety plan as works proceed Liaising with the client, consultants, contract administrator, head office etc. To be responsible for the opening and closing of the site facilities Management of site facilities; welfare, toilets, offices, compound area etc. To assist in the management of project specific preliminaries Co-ordinating the Sub-Contractors as appropriate Preparation / assistance with the site progress reports Safe storage and co-ordination of materials To be responsible for the accurate / timely completion of site based documentation Attendance at project and company related meetings To ensure all relevant resident and public complaints are resolved efficiently Requirements: Minimum 3 years experience as an Assistant Manager on new build housing sites Proven experience running/ assisting sites for recognised UK housebuilders Consistent, long-term roles showing Asistant site management stability Up-to-date SMSTS, First Aid, and CSCS Excellent organisational and communication skills Please note: only candidates with solid experience delivering new build housing projects for established house-builders will be considered! If you are interested in this position call us on (phone number removed) (option 1, ask for Carl or Atlanta) or simply send your cv to us by applying to this role.
14/09/2026
Contract
We are looking for an Assistant Site Manager in Selby, YO8 Start Date: 21/09/2026 Location: Selby, YO8 Pay: (Apply online only) per day We're looking for an experienced Assistant Site Manager to join a 5 star well known house-builder on a 2-5 bed new build housing development in Selby, YO8 , working on timber frame and traditional homes. This is a temporary position for someone with a proven track record delivering volume new build sites to a high standard. The development consists of standard NHBC-spec volume housing and our client places strong emphasis on Health & Safety, build quality, and customer care, and is looking for an Assistant Site Manager who is well-organised, and confident running a fast-paced but tidy site. PLEASE NOTE: They will only consider candidates with experience working for national well known house-builders - not small private developers. Responsibilities: Adherence to the Company quality standards including Management of defects, compliance with specification, compliance with materials / workmanship schedules, subcontractor code of conduct, considerate Constructors Scheme Helping keep site clean and tidy. Helping to lead and coordinate the site team Assisting with the preparation of the Health and Safety file Oversee day-to-day site operations and ensure build programmes are achieved Manage trades, subcontractors, and suppliers effectively Ensure strict adherence to Health & Safety, NHBC standards, and company quality procedures / initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Coordinate with internal departments and external inspectors Lead on snagging, customer care, and handover standards Report directly to the Contracts Manager initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Maintaining and update Construction Phase Health & Safety plan as works proceed Liaising with the client, consultants, contract administrator, head office etc. To be responsible for the opening and closing of the site facilities Management of site facilities; welfare, toilets, offices, compound area etc. To assist in the management of project specific preliminaries Co-ordinating the Sub-Contractors as appropriate Preparation / assistance with the site progress reports Safe storage and co-ordination of materials To be responsible for the accurate / timely completion of site based documentation Attendance at project and company related meetings To ensure all relevant resident and public complaints are resolved efficiently Requirements: Minimum 3 years experience as an Assistant Manager on new build housing sites Proven experience running/ assisting sites for recognised UK housebuilders Consistent, long-term roles showing Asistant site management stability Up-to-date SMSTS, First Aid, and CSCS Excellent organisational and communication skills Please note: only candidates with solid experience delivering new build housing projects for established house-builders will be considered! If you are interested in this position call us on (phone number removed) (option 1, ask for Carl or Atlanta) or simply send your cv to us by applying to this role.
4Recruitment Services
Retirement Housing Facilities Assistant
4Recruitment Services Luton, Bedfordshire
4Recruitment Services are seeking a Retirement Housing Facilities Assistant for our clientbased in Luton. Our client provides retirement housing for people over the age of 55. You will be required to manage the maintenance and security of the buildings, monitor contracts and services and provide a focused facilities management service to residents living in the clients properties. DUTIES AND RESPONSIBILITIES INCLUDE: To be a key-holder for the building and ensure security of the communal areas and facilities To be the first point of contact and manage access to the building for residents, contractors and visitors Meet contractors on site and facilitate access to communal areas to carry out repairs, planned maintenance and servicing of facilities and plant equipment Allow access to utility companies for essential maintenance and servicing of equipment Manage and monitor the laundry facilities & communal areas Monitor and facilitate resolution of complaints relating to communal areas and facilities Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment Monitor and advise tenants on the management of their rent accounts and arrears Carry out regular inspections of the building to identify and resolve repair, maintenance and security issues Raise repairs, facilitate access and guidance to the affected areas for contractors Complete water testing in communal areas Carry out testing of communal emergency lighting and fire fighting equipment in line with the associations health and safety processes Ensure that all actions identified in the fire risk assessment for the service are completed and access to the building is co-ordinated with the contractors Manage or provide gritting at the property in line with the service gritting plan as required Carry out health and safety inspections of the building and record the outcomes in line with service standards Monitoring accidents, incidents and near misses in line with the clients health and safety procedures ESSENTIAL REQUIREMENTS INCLUDE: Facilities management experience Excellent customer services skills Overall knowledge and experience of working with older people, and/or general public and service providers in a service based role Self motivated with the ability to prioritise your workload whilst being adaptable to the needs of the residents or service requirements Knowledge and understanding of the housing/building management sector Understanding or experience of health and safety issues and management Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
14/09/2026
Contract
4Recruitment Services are seeking a Retirement Housing Facilities Assistant for our clientbased in Luton. Our client provides retirement housing for people over the age of 55. You will be required to manage the maintenance and security of the buildings, monitor contracts and services and provide a focused facilities management service to residents living in the clients properties. DUTIES AND RESPONSIBILITIES INCLUDE: To be a key-holder for the building and ensure security of the communal areas and facilities To be the first point of contact and manage access to the building for residents, contractors and visitors Meet contractors on site and facilitate access to communal areas to carry out repairs, planned maintenance and servicing of facilities and plant equipment Allow access to utility companies for essential maintenance and servicing of equipment Manage and monitor the laundry facilities & communal areas Monitor and facilitate resolution of complaints relating to communal areas and facilities Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment Monitor and advise tenants on the management of their rent accounts and arrears Carry out regular inspections of the building to identify and resolve repair, maintenance and security issues Raise repairs, facilitate access and guidance to the affected areas for contractors Complete water testing in communal areas Carry out testing of communal emergency lighting and fire fighting equipment in line with the associations health and safety processes Ensure that all actions identified in the fire risk assessment for the service are completed and access to the building is co-ordinated with the contractors Manage or provide gritting at the property in line with the service gritting plan as required Carry out health and safety inspections of the building and record the outcomes in line with service standards Monitoring accidents, incidents and near misses in line with the clients health and safety procedures ESSENTIAL REQUIREMENTS INCLUDE: Facilities management experience Excellent customer services skills Overall knowledge and experience of working with older people, and/or general public and service providers in a service based role Self motivated with the ability to prioritise your workload whilst being adaptable to the needs of the residents or service requirements Knowledge and understanding of the housing/building management sector Understanding or experience of health and safety issues and management Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Hays Construction and Property
Property Services Assistant
Hays Construction and Property
Your new company We are recruiting for an experienced Property Services Assistant to join a busy Property Services team within a well-established Housing Association in Glasgow.This is a varied role providing administrative and customer service support across reactive repairs, planned and cyclical maintenance, contractor management and statutory compliance. The successful candidate will act as a key point of contact for tenants, contractors and internal colleagues, helping to ensure repairs and inspections are coordinated efficiently. Your new role Managing repair requests and raising works orders Coordinating repairs, inspections and contractor appointments Liaising with tenants, contractors and maintenance staff to ensure timely completion of works Monitoring progress of reactive, planned and cyclical maintenance programmes Supporting statutory compliance activities, including gas, electrical safety, asbestos and legionella programmes Maintaining property, compliance and asset management records Processing contractor invoices and monitoring repair completion Assisting with contractor performance monitoring and service improvement initiatives Supporting customer satisfaction surveys, complaints handling and service feedback processes Producing reports and performance information relating to repairs and maintenance service What you'll need to succeed Experience working within a property services, repairs, maintenance or social housing environment Knowledge of repairs processes and contractor management Strong customer service and communication skills Excellent organisational skills with the ability to manage competing priorities Good IT skills, including Microsoft Office and housing/property management systems The ability to build effective relationships with tenants, contractors and colleagues What you'll get in return 3-month temporary contract Hybrid working arrangement Opportunity to contribute to the delivery of essential housing maintenance and compliance services Immediate start If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
11/09/2026
Seasonal
Your new company We are recruiting for an experienced Property Services Assistant to join a busy Property Services team within a well-established Housing Association in Glasgow.This is a varied role providing administrative and customer service support across reactive repairs, planned and cyclical maintenance, contractor management and statutory compliance. The successful candidate will act as a key point of contact for tenants, contractors and internal colleagues, helping to ensure repairs and inspections are coordinated efficiently. Your new role Managing repair requests and raising works orders Coordinating repairs, inspections and contractor appointments Liaising with tenants, contractors and maintenance staff to ensure timely completion of works Monitoring progress of reactive, planned and cyclical maintenance programmes Supporting statutory compliance activities, including gas, electrical safety, asbestos and legionella programmes Maintaining property, compliance and asset management records Processing contractor invoices and monitoring repair completion Assisting with contractor performance monitoring and service improvement initiatives Supporting customer satisfaction surveys, complaints handling and service feedback processes Producing reports and performance information relating to repairs and maintenance service What you'll need to succeed Experience working within a property services, repairs, maintenance or social housing environment Knowledge of repairs processes and contractor management Strong customer service and communication skills Excellent organisational skills with the ability to manage competing priorities Good IT skills, including Microsoft Office and housing/property management systems The ability to build effective relationships with tenants, contractors and colleagues What you'll get in return 3-month temporary contract Hybrid working arrangement Opportunity to contribute to the delivery of essential housing maintenance and compliance services Immediate start If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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