5 jobs found

Morgan McKinley is looking for an experienced Hire Desk Controller to work for a company based on the outskirts of Horsham, West Sussex. The Hire Desk Controller is responsible for carrying out the daily operations of the hire desk, handling customer queries and accurate sales - hire quotations. Salary: 30-32K Location: Office based, own transport is required due to rural location. Parking available Hours: 8.00am - 5pm Mon-Fri Hire Desk Controller duties: Process customer quotations and orders Monitor and update the database, and send out confirmation of hire Ensure off-hire, on-hire and thorough examination jobs are raised for engineers Answer and service incoming client calls regarding quotations, orders, and pricing, ensuring they are actioned within the timeframe required Build and maintain strong relationships with customers to encourage repeat business. Provide support to the sales team by completing quotes, identifying new hire opportunities and assisting with other customer-related tasks Liaise with the service team and engineers regularly Maintain strong customer relationships and high levels of service Skills and experience: Proven experience working in a similar Hire Desk / Sales support / Quotation/Order Management role, ideally within the Engineering, Construction or Manufacturing sector Highly organised and attention to detail Good IT skills

Job Description: Mobile Crane Hire Desk Manager As a Mobile Crane Hire Desk Manager at Baldwins Crane Hire Ltd, you will play a crucial role in coordinating and managing the day-to-day operations of our mobile crane rental services. Your expertise in organisation, communication, and customer service will ensure smooth execution and efficient delivery of our crane hire solutions to clients across the UK. This role is based at our Newport Depot. Key Responsibilities: Customer Coordination: Act as the primary point of contact for clients inquiring about mobile crane rentals. Understand their requirements, advise on suitable crane options, and provide accurate quotations based on crane availability, rental duration, and other factors. Scheduling and Dispatching: Efficiently schedule and allocate cranes based on client requests and project timelines. Coordinate with crane operators to ensure timely and safe dispatch of equipment to client sites. Documentation and Contracts: Prepare rental contracts and documentation, ensuring all terms, conditions, and safety regulations are clearly outlined and agreed upon by both the company and clients. Logistical Support: Coordinate transportation logistics, ensuring the delivery and pick-up of cranes are arranged in a timely and cost-effective manner. Equipment Maintenance: Work closely with the maintenance team to ensure all cranes are well-maintained, serviced, and inspected regularly. Keep accurate records of maintenance activities. Safety Compliance: Ensure adherence to all health and safety regulations during crane operations and rentals. Coordinate with the Health and Safety team to implement best practices. Problem-Solving: Address any operational issues or challenges that may arise during crane hire, taking prompt action to find solutions and minimise disruptions to client projects. Customer Support: Provide excellent customer service throughout the rental process, addressing client queries, and handling any concerns or complaints professionally and efficiently. Financial Administration: Assist with invoicing, billing, and processing payments related to crane rentals. Maintain accurate financial records and reporting. Data Management: Keep comprehensive and up-to-date records of all crane rental transactions, ensuring proper documentation and archiving for future reference. Qualifications and Skills: Previous experience in a similar role, preferably within the crane or heavy equipment rental industry. Excellent organisational skills with the ability to multitask and prioritise effectively. Strong communication and interpersonal skills to interact with clients and internal teams. Knowledge of mobile crane types and their applications is advantageous. Proficient in using computer systems and software for scheduling and administrative tasks. Problem-solving abilities and the capability to make quick decisions under pressure. Understanding of health and safety regulations related to crane operations. High attention to detail and accuracy in managing paperwork and documentation. Flexibility to work occasional overtime and weekends as per business demands. Join Baldwins Crane Hire Ltd and become a vital part of our dynamic team, providing top-quality mobile crane solutions to clients. Apply your skills and expertise as a Mobile Crane Hire Desk Controller to contribute to the success and growth of our company.

We are looking for a Document Controller to join a major civil engineering company on one of their tender projects at their offices in Swindon. This is an urgent requirement with works due to go onto January 2027. Experience in document management, version control, document distribution, compliance and quality assurance and record keeping is essential. You must have previous document controller experience and have used the following Project Platforms before InEight, Autodesk Construction Cloud, Sharepoint, CEMAR, Themis. If yourself or someone you know is looking for work, Get in touch!

Hire Desk Controller Reading (Office Based) 35,000 - 40,000 + Excellent Pension + Career Progression Are you a Hire Desk Controller looking to join a global business where you can develop your career and take on greater responsibility? Do you want to work within a well-established team where you can build strong customer relationships and play a key role in the smooth running of branch operations? This is an excellent opportunity to join a growing division of a global construction and engineering group, supporting customers across the hire and sales operation. The company is a major global organisation operating across the construction and engineering industries, with a strong reputation, excellent staff retention and continued growth through acquisitions. In this role, you will manage hire and sales enquiries, process orders, liaise with customers and other branches, and coordinate equipment, deliveries and collections. With that, the ideal candidate will have experience within hire, sales or customer service, ideally within construction or engineering, with confident telephone skills and strong organisational ability. This is a fantastic opportunity to join a secure and constantly evolving business, with training provided and progression available into roles such as Branch Manager or Sales Representative. The Role: Managing hire and sales enquiries Processing orders, quotations and hire contracts Liaising with customers, sites and other branches Coordinating equipment, deliveries and collections Supporting stocktakes and maintaining accurate records Managing branch paperwork and purchase orders Supporting credit control and compliance Maintaining strong customer relationships Supporting the wider branch team The Person: Experience within hire, sales or customer service Construction or engineering experience Confident telephone and communication skills Proficient in Microsoft Office, particularly Excel and Outlook Highly organised with strong attention to detail Comfortable working in a fast-paced environment Strong team player with good people skills Based within a commutable distance of Reading Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Lewis Jones at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Hire Desk Controller Salary: From 46,080 + per year , depending on experience Hours: 6:00am - 5:00pm, Monday to Friday Saturdays: 6:00am - 1:00pm, two Saturdays per month Job Type: Full-time, Permanent About the Role A busy and growing tool and plant hire business is seeking an experienced Hire Desk Controller to join its team and play a key role in keeping customers, equipment and daily operations running smoothly. The successful candidate will be responsible for managing the hire desk, handling customer enquiries, coordinating deliveries and collections, and working closely with the workshop and wider team to ensure a reliable and efficient service. This is an excellent opportunity for an experienced hire desk professional who understands the tool and plant hire industry, enjoys working in a fast-paced environment and takes pride in delivering a high level of customer service. Key Responsibilities The Hire Desk Controller will take ownership of the hire desk and ensure each hire is managed efficiently from initial enquiry through to off-hire. Key responsibilities will include: Handling hire enquiries and orders by phone, email, WhatsApp and face to face Preparing hire contracts and associated paperwork Coordinating deliveries and collections with drivers Liaising with the workshop to ensure equipment is prepared and ready on time Managing off-hires, stock transfers and purchase orders Maximising hire and consumable sales Maintaining strong fleet availability and utilisation Building and maintaining positive customer relationships Providing excellent customer service throughout the hire process Assisting customers with loading and unloading when required Ensuring all hire desk administration is accurate and up to date Supporting the wider team with the smooth day-to-day running of the hire operation The Ideal Candidate The successful candidate will have previous experience within the tool or plant hire industry and be confident working in a busy hire desk environment. Essential Requirements Previous experience within tool or plant hire H ire desk experience Good working knowledge of Syrinx Strong communication and customer service skills Good IT skills and excellent attention to detail Ability to remain organised and work effectively under pressure Honest, reliable and proactive approach Full UK manual driving licence Physically able to occasionally assist with loading and unloading Why Join the Business? This is an opportunity to join a growing and ambitious tool and plant hire business where the successful candidate will play an important role in the continued development of the operation. The role offers: Salary from 46,080 , depending on experience Full-time, permanent employment A varied role with genuine responsibility A friendly and team-focused working environment The opportunity to work closely with customers, suppliers, drivers and workshop teams A position where strong performance, reliability and customer service are highly valued